Good seats, clean newer plane, polite and helpful staff and good veg Jain food.
之前由於疫情的關係，打算不在飛行中用餐，但是到了機場，發現其實情況沒有想像中嚴重，所以現場請check in 服務台的服務員幫忙訂奶蛋素餐，但是我也明白時間太趕，可能沒辦法。所以心想：有就感恩，沒有也能夠理解。 結果，飛機上某位空服員自願把自己的餐點給我吃，讓我既不好意思，但是也非常感動。 感謝他們的貼心和用心。
service was good meal needs improvement
優點： "Premium economy that is the best we’ve had . Better amenities, food, service than any other airline we’ve tried"
優點： "I love china and china east air, its my favorite!"
缺點： "Everything was good, better boarding lines, people get worked up when lining up"
優點： "Crew was very friendly"
缺點： "Food choice and more comfortable seats"
優點： "Entertainment, crew and food"
缺點： "Seat space"
優點： "Smooth and easy"
缺點： "Check in location not clear in the beginning."
缺點： "Need to change date. They won’t allow it without a $600 charge. This is ridiculous and btw it’s 2 days away so why are u asking me about a flight I haven’t even taken."
優點： "The crew was nice and professional."
缺點： "I wish seat is more comfortable and I wish updated movies."
優點： "In-flight was confortable."
缺點： "Food options aren't that familiar but ok to the taste anyway. :)"
優點： "Games to play behind the seats are good,,,they seats are a little tight..."
缺點： "just an ok trip"
優點： "It was a pretty comfortable flight."
缺點： "One thing I would say is if the Earp plugs could be slightly better quality it would improve the experience."
優點： "The seat was better than other airlines."
缺點： "The food options for vegetarians."
優點： "Yes, and yes"
缺點： "More new movies selection"
優點： "Size and clarity of entertainment screen on economy."
缺點： "Quality of earphones are low. Food could be better too."
缺點： "Next time I have to check in on line before going back.because there was a long line up."
優點： "The tall male agent from boarding was very helpful and attentive. When I mentioned to him that I do have a medical condition, he immediately assisted me without hesitation. Found a more comfortable seat for me and boarded me first. I wish I could remember his name, he only has a two initials name."
缺點： "Honestly, all is the best! I would fly China Airlines again!"
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
優點： "Food is awesome!"
缺點： "The seating and the earphones could have been better"
缺點： "Smell was so bad during flight"
優點： "Living in novotel while staying in Taipei"
缺點： "stuck in Taipei"
優點： "Very clean and on time"
缺點： "Legroom was tight. Much less than the sfo/Tiapie leg"
優點： "Everything was on time."
缺點： "Seatbelt was too short"
優點： "Great service"
缺點： "Nothing. Everything was awesome."
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "I've never experienced anything than superb customer service from China Airlines. When feasible, I always opt to go with them, even if Kayak suggests a cheaper flight. I was cutting it close with a flight, and their staff walked me through security, baggage, and straight up to the gate (TPE to Okinawa). Highly recommended."
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點： "great service by flight attendant; clean bathroom; free tasty meals and snacks"
優點： "Good staff, new planes, polite and efficient"
優點： "the price and the food great, the crew are friendly"
缺點： "only 2 meal service on a 13 hour flight feom la to taipeh. no snacks in between. got hungry on that flight!"
缺點： "Recheck procedure in Korea is a little confused."
優點： "exit row seat was comfortable"
優點： "We received great assistance at the check-in counter and were helped out even though we arrived late. The ground crew was actually great."
缺點： "We only got water. Felt like a bus ride. Minimum comfort but fair for the price."
優點： "The ground staff and air crew were pleasant and professional."
缺點： "The staff could have better managed the stowage of large carry-on luggage, which slowed boarding and threatened passenger safety.."
優點： "The professional courtesy and efficient execution of the crew during the entire flight."
缺點： "Boarding, kind of a controlled chaos when it started. People just line up and go! But it worked!"
優點： "Nothing stands out after shelling out over $300.oo US dollars for 3 bags. Our bags were first off the carousel"
缺點： "We had no prior notification of the fees, we assumed we had to pay for baggage but it cost more than the ticket. We upgraded to the "comfort seats" very narrow, in front with no legroom because of the bulkhead, We couldn't load first so our carry on we're behind us, a pain when getting off the plane."
缺點： "A check in was over crowded , it's take almost 50 minutes . The check in counter persons have bad attitude with passenger . The service in- flight is horrible"
優點： "find no where to check-in online, and do know how much weight i can carry"
優點： "No online check in to expedite the process. Everyone had to wait in line for manual check in, which resulted in at least 30+min time lost which made it tight for boarding."
缺點： "Online check in please."
優點： "Not having to change airports in Sao Paulo!"
缺點： "flight operated by Passaredo. Prop plane, waiting area was very basic. At checkin the rep did not want to add my AA Frequent flier number to my reservation. The flight has TAM (oneworld) flight number so I wanted to get credit but was unsuccessful."
優點： "Flora the flight attendant. Very professional.."
缺點： "They cancelled the flight without any reason and you sent an email the night before departure and as I was in Africa I couldn't read it. So I had to discovered it by other tourists and then I had to book another flight at a higher rate because of the time and I had to cancel a couple of activities already paid to solve all of this and they offer to reimburse just the cost of the flight in 60 days. Horrible experience"
優點： "Outbout flight was good and on time the return leg on 26/10/15 was delaayed for almost 5 hours and on landing at ORT international airport we were kept on tarmac inside the plane for over 20 minutes due to lack of buses to take the passengers to the arrival terminal"
缺點： "The available snack was crisp and water for sale Overall and appalling way of doing business and diregard to passengers.."