缺點: "It was too hot in the plane."
優點: "Staff was great and very helpful"
缺點: "If they didn't change my flight for 2 hours earlier."
優點: "電影還算新,餐點內容ok。"
缺點: "耳機聲音轉小,但是機內廣播超大聲,透過耳機都覺得耳朵快爆掉,又不能調整,代表機內廣播音量和電影音量設定不對。 派餐太慢,我們水果餐先取得,但跳過我們沒有給飲料。 入境單要2張(我和同伴),只給1張,說晚點給,但是後面座位的人卻有取得,又一直沒有送來,再要求後,才告知已經派送完畢,要我們落地再寫。"
缺點: "The crew should be more kind."
優點: "Food and entertainment was great"
缺點: "Dirty bathrooms, cramped seats, and still can't believe they still load the front of the plane first... takes forever"
優點: "The crew were busy but very attentive"
缺點: "I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones."
優點: "nothing"
缺點: "everything"
優點: "Crew were super nice and friendly. Great selection of movies. Seemed to more washrooms than most planes; no long lines."
缺點: "Interior was dated; seat didn’t recline properly. Boarding was a bit hit and miss; no zones or row priorities, just one big line. Wine with dinner wasn’t the best."
優點: "網上無得book位。"
缺點: "網上無得book位。"
優點: "機組服務人員親切"
缺點: "近兩年來,每五次搭乘有四次延誤,真不知道是什麼問題,從來不說明,就是讓乘客空等。"
缺點: "flight delayed as usual"
優點: "整體舒服,安心"
缺點: "去程和回程的機內椅下,餐枱十分污穢,似乎沒有人做清潔,厠所殘舊,污糟,衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題,但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點: "Good entertainment choices. Preferred check thru TSA. No one seating next to me."
缺點: "I don't think I will use Kayak again. You farmed out my booking to Voyama which spelled my name wrong. They refused to reissue my ticket with the correct spelling so I had to sweat out getting on board the airlines and now I have to sweat it out today because they again refused to reissue the ticket"
缺點: "Did not inform us of a flight delay until way after the flight time had past. Waited an extra to take off."
優點: "Food is delicious and fresh"
缺點: "The inflight Entertainemnt is lacking. Shows are too old and few."
優點: "Crew were outstanding and food was awesome"
缺點: "Both the USB and headphone Jacks were busted. Just had a bad seat this time."
優點: "Excellent meals, excellent entertainment system, great staff"
優點: "Boarding was swift"
缺點: "Crew was indifferent and cold in their service. Food was mediocre."
缺點: "The crew service very lack"
缺點: "Bulk head seats. People walked over me all night including staff"
優點: "Great service and food as always. I sat in business class and the seats and tv entertainment center are so old now. Time for an upgrade"
優點: "Entertainment options were good, too bad my system want working right"
缺點: "My entertainment system was very jerky, as if I was streaming on a uggling show internet connection, so couldn't really enjoy anything they had. Asked for a reset and either it didn't help or they didn't reset. By the time I wanted to ask for another reset, we were getting served dinner as the carts were blocking the aisles. Didn't get seats together with my wife. It was a 3-3 seat configuration. No empty seats and I ended up sitting behind my wife, in the middle seat. So no window or aisle for either of us. :("
優點: "We were lucky the flight wasn't full. Had decent leg room using three seats for the two of us."
缺點: "Had entertainment without downloading the WestJet app and/or payoff for stuff."
優點: "As usual, the Cathay Pacific staff were awesome and very professional. Never hesitated to serve the passengers with infants/kids and elderly people. My overall experience was great!! Thank you to all staff!!"
優點: "Smooth flight , crew members were good"
缺點: "Food and chair space The head set was in a sealed bag , when I opened it I found 2 white hair inside !!! The blanket was soiled with chocolate in a sealed bag !! Delayed flight for an hour without timely announcement"
優點: "The smile that never ends on all the crews. Sespite their hard work, they never cease to smile and so gracious"
缺點: "None"
優點: "空中服務員Janice服務親切、細心,笑容滿面,給我一程愉快的飛行體驗!"
缺點: "名古屋中部機場Delay!"
優點: "Got me from point A to point B"
缺點: "No leg room for such a long flight. My knees were touching seat back of passenger in front of me without the seat leaning back. Attendants not readily available"
缺點: "Flight delayed by 4 hrs. Food was horrendous."
優點: "The attitude of the staff was very good so also the service . Food was OK ; could be better within the cost parameters ."
缺點: "There wasn't enough choice of entertainment . The snacks offered were good but the refill of exhausted items was not there . Possibly this could be improved ."
優點: "Good crew"
缺點: "Cathay Pacific forgot to send paperwork for departure which resulted in 1 hour delay and then given us furthest possible gate on arrival in HK"
缺點: "Plane was very very warm"
優點: "Staff were excellent Food"
缺點: "Delayed over an hour. Poor communication on delay/flight info."
缺點: "The cushions were uncomfortable for a 14 hr trip. Not much choices in food. The omelette was bland."
優點: "A350 is great."
缺點: "Service was not that great for business class a"
缺點: "one of the cabin crews threw the meal to me :("
優點: "放了飲品在廚房,可以自己去攞"
缺點: "差,上機不久即派發晚餐餐牌,但原來不是派餐,要問才有晚餐。機倉清潔度同樣差"
缺點: "Really uncomfortable seats"
缺點: "We should have been allowed to sit near our family (wives). There was empty row but they wanted to charge us to move up. Ridiculous!!"
優點: "Check in staff was friendly and helpful"
缺點: "Refused to serve me food when I woke up."
優點: "Absolutely nothing"
缺點: "The flight took forever to land. Pilot said prepare for descent and we stayed in the air for another forty minutes. The air smelled awful. One of the worst flights I’ve ever taken."
優點: "I was able to purchase extended seat room for a reasonable price."
缺點: "No free drinks or entertainment or anything to help pass the flight time."
缺點: "Staff at check-in counter were not helpful. They were there and they weren't. We were there at the front while two of the counters were ready but didn't call us up. They were chatting with each other instead. We I asked them are they ready to work, she ask me where was I heading. What is the difference?"
優點: "Comfortable seat in emergency exit row!!"
優點: "HK Express compensated for delay"
缺點: "Punctuality"
缺點: "Fight was delayed 2 hours"
缺點: "Terrible attitude from the staff"
缺點: "Sat on runway 2 hours and then bags delayed 1 hour"
優點: "Price was good and HK to Tokyo times were good"
缺點: "No entertainment on 5 hour flight"
優點: "Nothing in particular."
缺點: "They don't tell you that 1) you aend up paying more than other airlines charge by the time you add various 'extras'; and 2) you have to go through immigration because they are in another terminal. This means two hours of work, plus I missed my flight because I didn't have 3 hrs. They said my fault."
優點: "Good price to go HK to Tokyo"
缺點: "Flight attendant woke up a baby to tell passenger something and then baby cried for next hour No water unless you pay for it"
優點: "Easy flight, nice crew"
缺點: "Budget airline. Have to buy drinks. Space between seats is tight. Spend the money for the seat with more leg room if you are average height or taller"
缺點: "IS THIS A WAY TO RUN AN AIRLINE? WHAT A BLANKING JOKE! People should notify Ralph Nader & PUT in a LAW or a LEGAL INSTRUMENT that MANDATES compensation to “We the People”, the consumers, the citizens, the customers, man. IF a flight leaves 1-15 minutes late = okay BUT IF a flight leaves > than"
優點: "The web specials for prices"
缺點: "At least provide water to guests."
缺點: "Service from the crew could have been better. This crew was not hospitable and we had to ask multiple times for our requests."
優點: "I wasn’t able to get the flight and the booking agent never amended this despite 2 weeks of emails and phone calls"
缺點: "Lastminute.com could have answered my emails"
優點: "Low budget and efficient"
優點: "Service was fine. Charged 50 usd for 21kg checked baggage. Food and beverage was not complimentary during flight."
缺點: "Fine experience. Stuck next to obese traveler that forced me to lean into the aisle. My bad luck, not the airlines fault."
優點: "I just want a seat in a high season!!!!!!!!!!"
優點: "Friendly crew and very organized"
缺點: "Wish we didn’t have to buy water and entertainment lacked for a flight this long."
缺點: "Made me do a ticket change because I used the first initial and not the full name for my middle name. Been flying 30 years and this is the first time I have had a problem. Won't take these bargain airlines again. It was my first time taking one. Same with my 6 year old's ticket as well."
優點: "Everything"
缺點: "Nothiing"
優點: "Price was good."
缺點: "Never boarded the plane! I was not notified that luggage check-in closed 1 prior to departure; who knew it would take luggage more than an hour to reach the plane... I checked-in already and was only a couple minutes past the cut-off; they wouldn’t check my luggage in. Instead of offering some solutions or let me pay extra for checking at the gate, I was told my flight was closed, I would have to re-book at full price. I was there before the posted boarding time with time to spare. To top it off, I received a phone call from them asking if I was on board the plane.. online chat with customer service, not helpful either, thenperson I was chatting with just ended the chat after telling me 1 minute past they went check in."
缺點: "Although it was one e-ticket, I was surprised that HK express could not forward my luggage to my final destination. This almost caused me to miss my connection and caused me to pay twice for my extra luggage (which accumulated to a significant amount)"
優點: "Easy boarding, and slept the flight."
缺點: "It was the hidden prices after booking that ticked me off. Charged for seat after paying airfare, charged for any checked baggage, no in flight service without charge, and you arrive so late to HK you have to Bus or Taxi in. Not worth it."
優點: "It was a short flight."
缺點: "Tried to save by booking a different carrier. When it can time to check in... I was charged for my seat, charged for a carry-on weighing more than 7kg and forced to check, chose not to pay for a meal, pay for a drink... so many hidden fees. Ended up not saving at all. No savings, no miles, no perks. Will always use an aliance (UA, Asiana, etc) or SkyTeam (Delta, Korean Air) from now on. I at least get my money’s worth."
優點: "I love when they have great deals on airfare. The late night flight works well for me."
缺點: "Wish the air cooler was stronger and that water was served during the trip."
缺點: "Budge airline, uncomfortable seats"
優點: "Not much"
缺點: "Crew, plane, food wasn’t complementary and if you want to buy it you will be very disappointed."
優點: "Price is good"
缺點: "No entertainment, no water"
優點: "I'm glad it was only a three hour flight"
缺點: "I connected from a Cathay Dragon flight onto an HK Express flight to Jeju. At the transfer desk, the ground agent told me I would have to leave and reenter the restricted area despite having no checked luggage. Knowing it can't be right, I checked in on my phone and went through the normal transfer process in HKIA. It was a 0215 flight from the midfield concourse. The last automated passenger carrier left at 0100. After which, passengers would have to rely on sporadic bus services. The captain announced 'cabin crew, prepare for landing' 45 minutes before landing. That woke everyone up and it was not ideal. All the flights I have been on announced landing when the plane was at base leg."
優點: "Cheap service out of Hong Kong"
缺點: "Lack of seat pitch"
優點: "準時起飛"
缺點: "網上已check in,但到登機閘門要排完一邊對資料,再排另一 邊查証件,比較愚弄人"
缺點: "Due to their mistkes with connections and communication I never made it on my flight therefor the specific indicators way be inaccurate but I would say an overall terrible experience."
優點: "The airport had an emergency shut down and we didn’t get notification about it. When we showed up in airport, the only accommodation was 250 Thai bhat Burger King vouchers that it’s not even enough to buy a drink after getting a burger."
優點: "On time departure and arrival, had priority boarding and check-in, you get what you pay for."
優點: "Great job"
缺點: "Small seats"
優點: "Professional staff"
缺點: "n/a"
優點: "Comfort"
缺點: "I did not like that there was no food or snacks given for the flight. Also did not like I had to pay for a drink of water."
優點: "Flight departed on tme and arrived on time"
缺點: "None"
缺點: "回程航班登机时间已经延误了大半个小时,回到香港後行李竞然要一个鐘有多才陸續出来。这是什么服务?"
缺點: "Could not contact service team even Hong Kong office. They just sent email to let us know the delay, but nothing at all"
缺點: "Seats were very very uncomfortable"
優點: "Cheap but on time"
缺點: "Too much promotion message"
優點: "We landed safely and the crew were polite"
缺點: "Late on the way to Da Nang and very late on the way back (flight back to HK was a Hong Kong Express plane). Budget airlines are just not worth it at HKIA - your flights lands and takes off so far from the terminal, you are transferred by bus! No in flight entertainment- although not an issue on such a short flight."