優點： "Nothing stands out"
缺點： "Uncomfortably warm"
缺點： "Cancellation of Shenyang-Guangzhou flight on the same day was not notified in advance. I had to postpone the trip. I hope that this situation will be notified by phone next time. No matter what country's phone number is"
優點： "Seats were comfortable"
缺點： "1. Rude/unkind flight attendants, clearly judgmental of English speaking passengers 2. Worst airplane food ever 3. Bathrooms were dirty and not maintained"
缺點： "Every thing perfect, I’m so happy with the service."
缺點： "NO option for vegetarian food only chicken and beef are not suitable for all passengers."
優點： "Good food Free accomodation for layover"
缺點： "Too long"
優點： "Polite cabin crew."
缺點： "Lost my check-in luggage - still not returned after 4 days. Broke my expensive checked-in suitcase on the first leg of the trip. (No reimbursement for loss or damage.) Leads you through online check-in but denies allowing you to complete it. Could not reserve any seats (for 4 international flights) ahead of airport check-in. Forced to give up my assigned seat to accommodate someone else. No customer service contact phone number (in English) that works. Poorly designed website - difficult to locate and utilize options."
優點： "Food was good."
缺點： "The seats were too narrow."
缺點： "Darkening of the windows so early. Beautiful views were missed."
缺點： "We had to stay overnight in Guangzou because our connecting flight to Los Angeles left already coz of delays."
缺點： "Unable to use Mobil check- in asked at ticket counter for a forward seat next to exit doors because I am a tall person over 6’3 ended up aisle seat that had issues maintaining a locked upright position plane left 35 min late"
優點： "We enjoyed our flight on China Southern. The aircraft, the service, the staff, the food: everything was great. The flight was delayed out of Phuket, causing us to miss our connecting flight to SFO in Guongzhou, but China Southern provided us with a seamless alternate and our ultimate arrival at ATL was barely delayed."
優點： "window control"
缺點： "I travel to see the places I go, not to watch movies instead. I found the auto-darkening of the window infuriating as I couldnt look out to watch the world I travel to see. Pretty much makes flying a waste of time if you are forced to look at movies you dont really want to watch because the real reason you bought the ticket is denied you without warning it will happen prior to investing in the ticket for the route. Button at seat worked for a while to sneak a peak at the real world but then the system seemed to take over and tell me to conform with the demand I not look."
優點： "The English-speaking entertainment options were excellent. The side compartment by the window seat was very convenient. Staff passed around water during the extended grounded period before take off due to how uncomfortable it was."
缺點： "Poor air circulation while grounded with a more than 30 minute delay, so it was uncomfortably hot. It took me FOUR times asking for more airsickness bags, and when you are not feeling well, this is NOT acceptable."
優點： "Meal arrangement not international category."
缺點： "Too much bumping and noisy air time."
優點： ""Nothing". I really mean it Nothing."
缺點： "I was flying to Delhi & it was an emergency situation for me bcz i lost my Dad & i was flying to perform the cremation of my Dad. And thing this was informed to the China Southern officials so that they could arrange something for me. I requested them to put me into another flight for which i was ready to pay the whole amount but no one listen to my request & i had to wait so long. I was amazed to see that no one was keen to understand my problem at both he airports i.e. Auckland Airport & Ganzhaou Airport. Apart from this the behavior of your officials was so rude & arrogant it made me feel as if i was a slave or some kind of culprit. Due to the ignorance & laid back attitude on your part i couldn't reach my destination on my time. Seriously it took me "24 hrs Extra" to reach my destination & as a result of which i couldn't perform the cremation. I was pissed off by the service; complete ignorance by the staff/officials of ur airlines. I wasn't expecting this kind of treatment from a reputed company like you. I request you guys to look into this matter seriously and try to take some corrective measures so that this thing won't happen in future with someone else."
缺點： "No entertainment, not even an English language newspaper. Delayed boarding and departure, as usual."
優點： "Great flight, left on time, flight attendants very friendly and always smiling. Good goodand we arrived early."
缺點： "Business class seats weren't fully flat beds to sleep as I expected."
優點： "On time departure and early arrival. Good service and crew members are nice."
優點： "The attendants were nice and as helpful as they could be with limited English."
缺點： "The seats were the equivalent of a small puddle jumper plane in the US. Not very well padded and uncomfortable. I took a small pillow for my back and that helped. You aren’t allowed to use your phone at all during the entire flight. It was next to impossible to choose a seat in advance."
優點： "Nice plane"
優點： "Was ok overall."
缺點： "Harbin airport is not efficient. Gate goes out to the cold. The airline is fine, the international terminal isn't .no entertaiment and they wouldn't let you use any eletronic device."
優點： "Great service."
缺點： "Need “brown” paper towels for the bathrooms, not just facial tissues."
優點： "All crew members are extremely friendly and helpful."
缺點： "Airplane is too old. Everything shakes really badly when take off. The noise it's making is extremely loud..."
優點： "Friendly crew."
缺點： "Food was mediocre."
缺點： "I will never fly with China Southern again- ever. They wouldn't Re-book me on the flight the following day when they wouldn't let me on the flight due to my gate agent not checking me in. Terrible terrible terrible service."
優點： "10 abreast in economy. A380 didn't feel big. Reminded me of 747. Crew was efficient, nice and polite. Food was mediocre. Two meals ran out wine."
缺點： "I hate Guangzhou airport. It's huge but requires miles of walking. Needs a shuttle or tram. I spent Y20 electric cart, so I could catch my flight. Other Chinese airports have trams between terminals. Donald"
優點： "Very attentive staff, decent food, and the ability to stand up for a bit in the galley."
缺點： "The "rule" regarding any cell phone-like device not being able to be used, even in airplane mode. Silly rule and highly enforced. Told to turn off my Kindle even. This makes for a really long flight!"
優點： "flights were on time though luggage my be delayed, itwas handled very well."
缺點： "wish the food would be more consistent. the beef w/ rice and pork with rice delicious, but the beef with mash potato, fish with rice or fried noodles with beef wasn't good at all and they happened to be on the international flights."
優點： "China Southern gave me a complimentary upgrade to premium economy for both legs of my flight."
缺點： "The food was below average airline food. A omelette I was served was not edible."
優點： "Out of Phnom Penh, the roll was good, but then Cambodia is famed for its French bakeries. The fruit included fresh dragonfruit, a favorite. The rest was really rather disgusting."
缺點： "Crowded flight - very cramped seating. No bench, stool, or anyplace to sit in the smoking room at Guangzhou, but they did seem to have air extractors or something because other airports (e.g. Doha) are totally dreadful. No jetway to deplane, and stairs are a bit of a problem for me. Staff oblivious! Another passenger helped me down the stairs."
優點： "They got me home to the States. China Southern representatives were a little more helpful and organized about directing passengers from flight coming into Wuhan to flight going out to San Francisco in the right direction and through departing immigration. It went smoothly and felt as if they were better prepared to continue "us" on our journey to San Francisco. We even got green stickers with "SFO" showing we were part of the group and a new boarding pass with the right gate number. When asking for a glass of wine, they poured what they had and came back with more. It was a newer plane with entertainment systems. Headphones were provided, if needed."
缺點： "Flight was delayed from Wuhan to San Francisco. The reason given, while sitting on the plane (after boarding), air traffic. When looking out the window, the airport taxis and runways looked desolate. If my flight from San Francisco to home (Seattle) hadn't be delayed, I possibly would have missed my last flight home. Mobile devices that can be used as a cell phone are not allowed to be on or used while on board the flight. This includes mobile phones in flight mode (China Southern explained to me that this is Chinese law), so you are forced to use their entertainment system and not be able to listen to your own music."
優點： "Boeing 787 was alright, flat bed and basic needs"
缺點： "No one really speaks english, delayed flight, LEFT my luggage in guangzhou, mediocre food, and flight from china to jakarta is not a flat bed, super turbulent flight from new york to china"
優點： "The flight attendants were great."
缺點： "The plane was uncomfortable for such a long flight. The layover in Wuhan was a nightmare."
優點： "I liked the hospitality and patience that the crew showed."
缺點： "They could have provided with more blankets and pillows because everybody did not get blankets."
缺點： "Very limited program."
優點： "on time departure and arrival"
缺點： "unappetizing meals"
優點： "Crew was very kind, the vegetarian option was nice to have. The entertainment options were pretty good as well for a small puddle jump. Plenty of room for checked baggage."
缺點： "The seats were a bit of a squeeze, and the food itself was pretty terrible. The entertainment screen did not work on my seat (was pretty clearly being operated by someone else). Contacting them before the flight was extremely difficult."
缺點： "bad China eastern company on return trip from Shanghai"
優點： "On time, promotly service."
缺點： "Our flight was delayed although this might not have been their fault."
優點： "The crew was perfectly attentive. I hope to fly with you all again!!"
優點： "Our flight was great. Seating was spacious. The crew was very attentive and friendly. The food was actually good. When our return flight arrived late in Guangzhou because of a delay there was an attendant to greet us and made sure we made it to our connecting flight. Would definitely use this airline again."
缺點： "On Sep 14th, I paid on your websites with the confirmation of three airline tickets from Chengdu China to Los Angeles. All the information I provide for each passengers are correct. However, due to the fact that you missed up three of the passengers information, they couldn't check in yesterday. The whole fight to LA was missed. As a result, we had to pay very high price to buy new tickets for the next available fight in order to complete the trip. I'v made four phone calls with your agent, with all records made. 1) The 1st agent confirmed that the information I provided were all correct for each passengers. So she believed there was nothing wrong and did nothing to help. 2) The 2nd agent realized the information were mixed up. But it was too late to let them check in. 3) The 3rd agent confirmed that the issue were caused by your system. He said only the supervisor could deal with this matter. He gave me a number which is not valid. 4) Finally, the 4th agent said you would contact me. No response by now. Still waiting for the response. Very disappointed after all."
缺點： "Seats were very uncomfortable."
優點： "The price of flight was a good deal."
缺點： "It was our first time flying with China Southern, however the returning flight from Ghangzhou to Vancouver was extremely delayed which caused us to miss our connecting flights. Which has further domino effect that caused us to have to collect our baggage and go through Canada Custom, and have to go on the next day flight. The unfortunate part was that the next day flight wasn't a direct flight back to Portland like the one we missed due, but we had to go through a Seattle connection. Overall it was a miserable experience via Canada connection."
缺點： "Chicken in our meal had gone bad. Crew very apologetic. Then the plane was terribly hot and crew kept making excuses and the problem was never resolved. Faucet in the bathroom sprayed everywhere. One of the worst flights I've ever taken but not so off the mark for Chinese carriers"
缺點： "Food is too salty, can’t even eat ."
優點： "Everything went smooth and the flight was uneventful"
缺點： "Online check-in did work for me. I had to wait in line for ticketing."
缺點： "Flight delay was a pain from LAX to Nanjing."
缺點： "The crew is always nice on China Eastern. They seem to be late a lot of the time. We arrived almost 1 hour late. The business lounge is TERRIBLE. Get something to eat in the airport, not in the lounge."
優點： "I liked the snacks serviced"
缺點： "Absence of jet-way, unclean flight bad restrooms staff didn't speak or understand english"
缺點： "Layover long time and must to start to check in again"
優點： "The seat is a nice seat and on par with the better airlines."
缺點： "The food and service are terrible at best."
優點： "Flight went smooth, was on time, no issues. Meal had pretty good cake. In flight entertainment has a good amount of Japanese pop, too."
缺點： "Minor gate change, not a big deal. Really not to much to complain about."
優點： "I appreciated that they provided two full meals as well as a sandwich. Flight attendants were also consistently walking the aisles offering water. The movie selection was great. I have a lot of cons written down, but tbh for the price I thought it was comparable with other (domestic) flights I've had."
缺點： "There was definitely someone(s) smoking on the plane - cigarette smoke would waft through the cabin intermittently. Free wi-fi should be made available. My seat wouldn't stay reclined, so I had to push down on it the whole time. I took a flight from JFK to Taipei with a long layover in Taipei. No significant delays, but the boarding process in both areas was unorganized; everybody just kind of lines up in a large mass. Boarding doesn't actually begin until like 5-10 min before the stated departure time, so actual departure is also pushed back. However, we ended up arriving around the stated time so I guess it doesn't really matter."
缺點： "The change of departure place."
優點： "Loved the service and entertainment packages on the big screens. The meals are abundant."
缺點： "The provided headphones combine background music and sound equally with vocals drowning the latter out making the audio experience unbearable. I had to use my own headphones for quality sound."
優點： "Cheap ticket fair Crew somewhat friendly despite extremely limited language skills So many empty seats( you will find why below) despite Chinese festival. Boarding to aircraft easy, especially child friendly at SFO. SFO staff quite friendly, at least ours."
缺點： "Overall comment: It’s supposed to be international flight but I and my family, all US CITIZENS had to check in at SFO in the beginning where the staff was very helpful n did her best n told me that I would have to claim baggage one time in China. We had to claim baggages at Qingdao n drag to find hotel with one security guard’s broken English helping me for directions to potential hotels- no help at all otherwise. In the morning, we checked in with all baggages at Qingdao but they refused to do it all the way to KTM. Very very rude n unfriendly staffs. At Kunming, we dragged all baggages with our tired kids n checked in for the third time in one outbound flight n almost had to go through baggage check for lithium battery with the fact that it was the same baggage passing security in SFO then Qingdao and having no lithium inside. It followed a very very painful scrutiny n security which involved my 10 year old, a lot part of which seemed inexperienced n unnecessary. They took my daughters portable charger simply because it was wrapped with fancy tape"
缺點： "There was a long wait to transit or transfer but besides that everything was great"
優點： "Bathrooms were clean"
缺點： "Seats were uncomfortable. Seats did not have individual tv screens. There was no variety in the meals provided during the flight."
優點： "The flight attendants and ground staff are always friendly and helpful. I get great deals on China Eastern flights.I just went to Honolulu from Taipei for less than $700 USD I just hate that long lay overs come with it."
缺點： "I hate that in order to get great prices flights you have to have crazy long lay overs. For example my flight to Honolulu layer over in Shanghai for 21 hours. Before my flight f4om Ningbo to Taipei, I had a 10 hour lay over. I spent more time waiting for flights than actually airborne. I honestly never enjoy the main entres of the meals on this airline."
缺點： "I was cleared from San Francisco. When tried to re-check in in Shanghai, I was stopped and told that my luggage is over weight. They wanted me $200 for the additional weight. I threw lots of stuff there, since I decided not to pay a penny. They were rude, and arrogant"
缺點： "seats were a little small"
缺點： "Worst flight experience I’ve had"
優點： "Clean plane, served meals on each flight"
優點： "Pleasant. Clean. Entertainment worked. No real. Complaints."
缺點： "Are seats ever comfy in economy? These were nice and clean."
優點： "Crew seemed friendly."
缺點： "Boarding was delayed 30 min. The attendant who spoke to me, spoke in clear English. The one giving the announcement, her pronunciation was not completely clear. For a routine speech like that, it should be well-rehearsed and clear."
優點： "Food and crew very good in Biz Class."
缺點： "Seat do not go horizontal. Not very comfortable for sleep."
優點： "Good customer service and on time flights"
缺點： "Maybe more food options"
優點： "The overall service from arrival in Shanghai to arrival in Taipei. Everyone was so helpful and I got good direction from staff because of my language barrier."
缺點： "Just the long wait at the airport but still it wasn't too bad."
缺點： "In the end this flight was cancelled after being incrementally delayed for 9hrs and 37 minutes."
優點： "The people were friendly and helpful. They genuinely wanted me to feel comfortable. This gets a double thumbs up from me!!!"
缺點： "There were no problems with anything. I would gladly take this flight a bunch more times."
缺點： "Was not allowed to board because we were military and denied boarding because we did not have passports"
缺點： "Airline staff have language barrier. Long layover before the last leg to SFO."
缺點： "They lost my bag and didn't know where it was until 4 days after. They were slow and not very helpful."
優點： "The price was phenomenal. Seats were comfortable. Timeliness was good."
缺點： "Ran out of wine 1/2 way through flight. Crew was was really gruff. Shanghai airport is poor. Little working wifi. Enormous walks."
優點： "The entertainment was good and they had free ample food"
缺點： "My flight from Densapar was 6 hours late. When we tried to get on the next flight to LAX we found that we had been booked for a later flight to LAX without our knowledge. Additionally when we tried to ask the boarding agent for help, she stopped speaking to us and we were forced to find another person for help."
優點： "Not much.."
缺點： "The food, poor selection of movies!"
優點： "The economy seats is bigger than some airlines"
缺點： "I am like the second person boarding on the plane and ask for a pillow but in the end the flight attendant told me no pillows left in this plane. Also no personal entertainment at all!"
優點： "Direct flight from San Francisco to Qingdao"
缺點： "Airplane food was bad, entertainment options were limited"
優點： "Food is good. Also, providing a real meal during a less than two hour flight is not common nowadays."
缺點： "Departure got delayed. Had to sit in the flight for 30 minutes on the runway."
缺點： "We didn't know movies were available until we saw others' screens when we were exiting the plane."
優點： "Flight attendants were cute"
缺點： "Food was not good"
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "Crew was the best part of the flight, they were very nice and helpful."
缺點： "Having to collect Checkin luggage 4 times in 1 round trip and having re-checkin everytime we board a plane. Boarding is a mess, feels like being herded like sheep. there is no order, people start lining up an hour before boarding. Having to go through Immigration 4 times in China, I was only there as layover, I wasn't visiting China."
優點： "This airline has the worst customer service I even have experienced. They never able to offer the service which satisefies their customers. The problem is that they are not willing to do so."
缺點： "No drink was provided"