優點： "Meals, comfort, and crew all above average."
缺點： "Nothing really"
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "Very good entertainment system."
缺點： "Food was horrible. No drink service. Old seat."
優點： "The crew were busy but very attentive"
缺點： "I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones."
優點： "Seats were ok on par with other airlines. Food served was good."
缺點： "More leg space."
缺點： "flight always late as usual"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "I am so blessed for their upgrade to primum economy, that was incredible experience for me and my two sisters. Thanks"
缺點： "My earphones was broken, a little bed for me. Entertainment without sport news."
優點： "My cabin bag got lost and theres no way to track it. Complete outrageous."
缺點： "Everything. Worst experience of my life"
優點： "Familarity with airline"
缺點： "Limited food options. No drinks service."
優點： "All the flights had bad Kosher food"
優點： "Flight attendant was very kind and helpful. I was very tired and was feeling a little under the weather. She checked in with me frequently throughout the flight to make sure I was well, brought me hot water to sip on, and just made sure I was as comfortable as possible. My regret is that I didn’t catch her name."
優點： "Overal, very pleasant flight."
缺點： "My headphone jack did not work, but I was able to switch seats. I could see that being a big draw back if I was not able to switch."
優點： "SMS Informing new schedule of the flight"
缺點： "Please change the food"
優點： "Smooth, uneventful travel all was well."
缺點： "Our flight from HK to LAX we were told that the pilot refused to wait for us even if we arrived in HK from cebu at 11:35 of July 29 and our flight to lax was at 12:05 .Cathay couldn’t do anything about it. We were billeted in a hotel far from the airport with free breakfast but no lunch was provided and the earliest flight they could give us was scheduled at 16:35 of Juy 30. Upon returning to the airport I asked a cathay staff regarding provisions for lunch but I was told there’s none.Overall our trip both to and from LAX were very uncomfortable and inconvenient. I hope Cathay will do something better in situations like we encountered. As of this writing I and my husband are still at HK airport waiting for our flight to LAX."
缺點： "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."
缺點： "Punctuality doesn’t seem to be a priority for Cathay Pacific or Cathay dragon"
優點： "The flight was on time and the crew was very attentive. Loved Cathay Pacific’s signature non alcoholic drink”Ocean Breeze”."
缺點： "The food was really not at the level you would expect. There was only a pork and a fish option. The fish was fishy and the dessert was gelatin cake thing that did not appease my dessert craving."
優點： "The Stewardesses were polite"
優點： "All was good until missed connection"
缺點： "Missed connection due to late arrival. CP switched us to AC. 7 hour layover"
優點： "As usual, the crew was great and the planes and pilots are great also. CP is always punctual, as well."
缺點： "I'm 6-4 , so I enjoy any extra space I can get. For this reason, I like the CP planes that seem to have more space than competitors. However, when the person in front of me reclines for the ENTIRE flight, my screen is too low to watch, I cannot use my try to eat and its like having someone laying in your lap.........it should not be allowed ( reclining)."
優點： "The crew were very polite, efficient and attentive."
缺點： "On the first leg of our journey the seats were very difficult to adjust. We required the help of the attendants."
優點： "Superb crew and excellent service."
缺點： "Gate staff was not patient and friendly. No advanced notification before flight cancellation. Poor communication after flight cancellation. No instructions for remediation for flight cancellation only tell customer to get checked in luggage bag and go home. No initiative to handle the incident. We waited for 2 hours at the counter for explanation and information for re-arrangement for the flight. Really disappointed with this flight."
優點： "Service is good."
缺點： "Wash rooms are limited"
缺點： "Pls see above comments"
優點： "Chicken rice"
缺點： "Mess in TPE"
優點： "Boarding was quick and efficient. Crew did their job pleasantly ."
缺點： "Food was very ordinary, not up to what I expect in business class."
優點： "More leg room, incline on seats, blanket, pillow."
缺點： "All the adverts on Premium Economy with Cathay Pacific are inaccurate. It is NOT your secluded compartment. The curtain to economy is ALWAYS kept open...NO privacy. Food is EXACTLY SAME as economy. In LAX had to REMIND them that Premium Economy has priority boarding. There is no champagne on arrival at your seat...you have to ASK for it. Crew is always HURRIED. When you ask for a beverage or a snack, hostess and stewards have ATTITUDE. it's like they are doing a big FAVOR. Really??? we spent lots of EXTRA MONEY to be in this class. Restroom was difficult to access. Overall MAJOR DISAPPOINTMENT"
優點： "CREW AND PLANE"
優點： "Great crew. Super friendly."
缺點： "1-hour delay due to inclement weather"
缺點： "Plane got delayed for an hour, WITHOUT any air conditioning. I forgot what the captain said about the HKG airport not capable of providing air conditioning to the plane. Anyway, I began sweating after 10 mins, and it sucks."
優點： "Flight attendant spoke good Mandarin and was willing to continue to speak it even to someone who didn't look like a Chinese speaker - unlike some Chinese airlines where they launch into English assuming that if you don't look Chinese you can't speak Chinese."
缺點： "A glass of wine or beer would have been lovely."
New planes, competent pilots, friendly staff.
Layout and space in emergency exit row.
Departure at your own time
優點： "Very smooth and easy process boarding and taking off"
缺點： "No entertainment"
缺點： "delayed landing because of chinese reasons"
優點： "A nice experience overall. Flight was quiet so plenty of personal space."
優點： "Everything went smoothly from check in to arrival. Bags were delivered timely. Flights were on time."
缺點： "No entertainment options. Little to no food service."
優點： "The crew are ok. They should find jobs with other, better airlines."
缺點： "Flight delayed on both legs. Delay management horrible, call centre was worse."
優點： "Average flight"
缺點： "Changed the time of my flight early by more than 2 hours, with no communication. I therefore missed the flight. I was informed there was a flight that evening but they refused to move me as I had booked through an agent. Waited more than 6 hoursnin the airport for next flight and was offered only a meal voucher worth £4. Later flight was delayed, resulting in me missing my friends pre wedding henna party and arriving more than 8 hours late. Not a single apology given!"
優點： "Except for a 1-hour delay, overall the flight was good, smooth and enjoyable. Loved the inflight meal. For the price we paid we got meal and 30kg baggage allowance, we thought that was just value for money. And they departed from KLIA and not klia2 which is more convenient."
缺點： "Flight wasn't on time to and from HKG."
優點： "The staff were very kind, the seat had a great amount of leg room."
缺點： "There was no alcohol on the flight."
優點： "Crews are nice."
缺點： "Seems like Malindo is starting to degrading the service quality. The flight I took before: they change the airplane to batik which was worse with no entertainment, smaller seat pitch, etc. I book Malindo for a reason and paid for what expected using Malindo!! If they had to change the plane they should've given better one or given back compensation to passengers! Now this flight, they didn't activate the entertainment till way later and turned off way too early. They didn't give any earphone as supposed to. Malindo's service has become bad."
優點： "For the price that we paid, it included 30kg baggage and refreshment (orange juice, water, coffee, a slice of pizza and a muffin) - it was worth it. The legroom is spacious, the seat was comfortable and the cabin crew was awesome. Flight was on time, check in was acceptable (considering people travelling from Bandung has a lot of check in baggage due to shopping)."
優點： "The service is good in general."
缺點： "The boarding process could be improved."
優點： "The 32" pitch giving more leg space, better than MAS and AirAsia on that count. Good baggage allowance."
缺點： "The food is rather meh, does not stand out"
缺點： "The flight was over 5 hours delayed and they offered no compensation or extra meal."
優點： "Leg space and good arm rest"
缺點： "No in flight entertainment (movies)"
優點： "The seats are more comfortable compared to the other budget airlines."
缺點： "The crew doesn't smile most of the time, sometimes they sound like ordering when they request something. The movies selection is either old, or mostly Indian movies."
優點： "I have flown Malindo before and I have been happy about tbeir customer service."
優點： "In flight meal."
缺點： "Got told luggage would go straight to bali from origin in Nepal. Waited at baggage check in jarkata just in case. Sure enough, our baggage comes out. Transfer to domestic terminal was almost impossible since we were given no information and our flight number changed completely. All of a sudden it was batik air not malindo, which has a completey different terminal. Will not be travelling with malindo again."
優點： "Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty."
缺點： "The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight."
優點： "Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty."
缺點： "The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight."
優點： "Same as previous, no fuss."
優點： "No fuss, well organised."
優點： "Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!"
缺點： "Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!"
優點： "Ease of booking and 30kg baggage allow all included in quoted flight cost"
缺點： "Food quality appears to be falling down in variety and quality"
優點： "Good service and good plane."
優點： "food, service"
缺點： "nobody replaced the toilet paper in the bathrooms, when it was finished. Checking in started later than normal."
優點： "1) check-in luggage 30kg 2) in-flight meal (small portion though) 3) in-flight entertainment 4) online check-in seat selection (free)"
優點： "You can check-in luggage for free. Not like Airasia"
缺點： "Delays, of course."
優點： "The best thing is the free luggage allowance of 30kg each. They had some snacks and entertainment as well."
優點： "I was very impressed given it is a budget airline."
優點： "somewhere between a budget airline and a premium service. For the excellent price i was excitement pleases with the service and comfort. Would definitely fly with malindo again."
缺點： "my expectations were more than met."
優點： "Love the width of the seat, the free 30kg luggage allowance and food. All provided without extra cost."
優點： "Malindo Air impressed me above and beyond with their services, from start to finish! I don't think I've had a better experience with an airline before - keep up the amazing work Malindo!"
優點： "Read trip advisor Will never use them again They will have an accident and it will be their fault"
優點： "The plane was quite new, very modern, and well equipped with entertainment features. Services were good and all staff spoke English. Good amount of leg room in the economy seats as well."
缺點： "There are small snack & water given previously, but now only water."
缺點： "Terrible call centre. No reply on the list luggage phone number. Absolutely terrible service"
缺點： "Flight had a new schedule without prior notice We're unable to take this flight. Did not get any refund"
優點： "Proactively checking the boarding pass to shorten que of the boarding process."
優點： "Horrible, tv not working. I asked for no vegan and they forgot to bring my food. After I mentioned, they finally brought and was vegan! Plane very unconfortable and old. Totally different than the connection place that was way less time on air."
優點： "Good legroom and friendly crew"
缺點： "They said that they provided best quality beverages (they gave example as Starbucks), but just mineral water coming out"
優點： "Every thing in the flight was excellent."
缺點： "Except at the airport service at Kuala Lumpur.You have to make sure to announce , when you change the gate."
缺點： "Dinner was only one piece of pizza That’s it"
優點： "Amazing crews"
缺點： "Nice seats"
缺點： "If the assigned seat reclined. I had to Move to a different seat which Worked."
缺點： "Felt more like a domestic flight than an international"
優點： "The crew was very attentive. The pilot landed the plane smoothly. Although had a delayed departure from KUL, we arrived in Sydney earlier than expected."
缺點： "Not being cancelled and delayed"
優點： "Cool and excellent service."
優點： "Smooth process all the way from check in to seating to disembarkation"
優點： "cabin crew very friendly and professional"
缺點： "Seats cramped; not enough space, especially for long haul. Provide more space! Earphones didn’t work. Could not enjoy entertainment. Seat would not recline. Slow checking. Not enough counter staff. Check in counter contractor staff inexperienced and held us up for over an hour due to unfamiliar"
優點： "the crew was flexible enough to allow change of seat to emergency exit after takeoff. Some of the crew are friendly, but not all."
缺點： "the seats. I am 5'9 tall and my knees are touching the seat in front of me. Entertainment system needs to be upgraded. Food is so-so. Overall, MH flights, not just this recent one was just what was expected as the bare minimum."
缺點： "Answers together with Perth to KL. I understand from other flight individuals that MAL. Flights are always delayed."
優點： "The flight was pleasant, the staff were delightful, and the plane (a new 737-800) was very comfortably configured."
缺點： "Check-in took an intolerably long time (45 minutes)."
優點： "Crew on board did their best."
缺點： "Because of an accident at Manila, all flights were delayed. This can happen, but the information provided by ground staff was far below standard. I assume they have procedures in place to inform passengers, and to make any estimations and guidance on what to do next. Absolutely no courtesy for passengers with connecting flights with different airliners. Usually, MH is a professional organisation, but this was an all time low in their service. Sorry."
缺點： "He is cheating telling normal taxi cant for two adualt and three chalidren to buy taket for double price for min bus or van , that person in charge is laieing and not respecting i hope to take acsing because they are the face of malysia visitor and i think no boday will except cheating even for one ringet . If need any details for the person can contact me."
缺點： "Flight delayed, no head phones supplied and the food was burnt."
優點： "Food provided in Mumbai to KL flight was satisfactory."
缺點： "In flight from Mumbai to KL, requested orange juice was never served. Insufficient toilets in aircraft. Appeared that toilet numbers were compromised with additional seats so to gain more profit. Also toilets far away from the seats. Long queues 3 x 3 seating arrangement is hopeless for 5 hour journey as person at window needs to disturb both middle and aisle seat holder."
優點： "Air conditioning"
缺點： "Not much of a meal and serviced quick then picking up paper before finished eating"
優點： "food was good and overall good economy class flight"
缺點： "distance between rows seems shorter than other airlines such as Emirates"
優點： "The cabin crew and this was the only flight that reflects the correct boarding gate on my boarding pass."
優點： "Can’t find anything good."
缺點： "The airline is protected by the government. Hence there is no motivation for them to improve. This airline is my last choice. My biggest dissatisfaction is the hospitality shown by the crew.. not sincere and in some cases rude... is this the MH - MALAYSIAN Hospitality that they keep advertising? Very disappointing.."
缺點： "Prebooking a seat with Malaysian Airlines requires calling KL office which is always busy. It costs a lot if calling from the US, in addition to paying for the seats. It really turned me off."
優點： "Staff onboard were good"
缺點： "Many hours delay at Miri, MAS staff abandoned posts so they didn't have to deal with passengers. Apalling service"
缺點： "The crew at the check in counter were generally helpful and courteous, however the staff on the flight we're often short or generally rude; thus continuing the airlines reputation for poor service. The food wasn't great either, but we knew to expect this and brought food purchased from Sydney airport (which was a saving grace)!"
優點： "Service and integtity"
缺點： "Lost bags"
優點： "Friendly and helpful crew"
缺點： "Food. Arrival arrangements (although this may be out of the airlines control - slow immigration, disorganised luggage collection."
優點： "The flights were on time :)."
優點： "Not enough elbow space between fat passengers"
缺點： "There wasn't a food preference option when booking through kayak."
缺點： "The flight was delayed 1.5hours"
優點： "Leg room. Thanks Charles. Legend!!! 9c but prefer 10"
缺點： "My screen didn't stay up. Needs fixing"
缺點： "Their app is useless. Not user friendly and always down ! Their staff can't even give proper directions on what need to be done in terms of getting upgrades ! Such a shame how it this airlines is getting from bad to worst. They use to be great and my number one choice , but now they are just a disappointment. I am only supporting MAS because they are my national carrier"
優點： "I like their timely service and cleanliness."
優點： "Food, entertainment, staff and confort all up to the usual MAS standard"
缺點： "Plane was 45min late departing and I was meeting my partner connecting in KL. There was supposed to be a 2 hour layover - instead we almost missed my flight. Fortunately, he was able to hold the plane and I made it. My baggage didn't though - and was only delivered to the hotel at midnight after a convoluted process claiming it at Tan Son Nhat Airport. Not really good enough given we paid extra in order to be able to travel together. Pick up your game MAS - 2 planes out of the sky and you won't regain customers like this!"
優點： "Free beer and wine. Good inflight entertainment. Food ok."
缺點： "Seats uncomfortable and not enough leg room for someone 6'02". They ran out of the chicken meal and I was stuck with the fish which wasn't that great."
缺點： "On both flights, i did not get the seats i had specifically booked..."
缺點： "the online web check-in system was down. Had to queue 2.5hours to be checked in. Due to this, flight was delayed."
優點： "Newer B737-800 aircraft Improved entertainment system Drinks"
缺點： "Seat pitch is a measly 30 inches Entertainment system USB has very low current - very slow to charge phones Food taste is very poor"
優點： "Yeah it's fine journey and we love to travel in Malaysia airlines And last but not least it's nice journey"
優點： "Whilst I realise this is an Asian airline the warm roll was very doughy & tasteless & the breakfast wasn't at all good."
缺點： "The warm roll was doughy & tasteless & the breakfast choice was not good at all. Would suggest a yoghurt & cereal option for non Asians."
優點： "The crews are friendly."
缺點： "Foods was not good for my standard. Below average."
優點： "Service excellent"
優點： "Crew was efficient and polite in Business class. Lie flat seats were fantastic and cabin layout was great."
缺點： "Lack of movies compared to other carriers. Lack of food choices. Would have thought there be more local cuisine included especially for a flight emanating out of KL. Check-in at KLIA was pretty dismal in terms of the process - simply had no idea where to go even though I was in Business class."
缺點： "Flight canceled last minute! Lost my connection back home. Still no news about pay back. Had to book another flight on my own expense."
優點： "Flight to KUL from BKK was a fairly new 737 and had a new entertainment system. It was clean and looked well maintained. Nice ride."
缺點： "Return to BKK from KUL was on a 737-800 that looked like it was ready for the scrap heap. Very dirty even on the outside of the plane. The backs of the seats were torn and spots from drinks and dirty hands on the backs of the head rest. All the magazines were WELL worn and one had gum between the pages. The table top had part of a meal left on it."
優點： "Nothing in particular."
缺點： "Nothing in particular."
優點： "The Crew in general was friendly and helpful"
缺點： "The food was disgusting so I didn't eat my second meal and the seats were cramped and uncomfortable."
缺點： "For a country known for its variety and quality of food, Malaysia Airlines is probably the worst place to experience it. Tasteless, poorly presented food and the most unappetising of choices. Crew were harried and rude, and the whole journey seems to last 16 hours instead of 8."
I had to pay 30Sgd just because I selected the seats (standard) during the online check in.
They wait us and the flight was 15 minutes late. Nothing more I could ask for.
Was 45 minutes late leaving for a 45 minute flight. Was hurry up and wait for what? We just sat their at the terminal
Flight was okay. 1 piece of Luggage is still missing.
2 flight stewardess was very helpful to carry my luggage for me I very touched .
A space left for going to the toilet from the port side of plane to the starboard toilet in quite zone . Always stepping over people's feet up in the front economy seats.
They tried to charge me $850 US. For 1 extra bag. After complaint that amount is crazy. They brought the manager over who then told me to bring him $450 in cash and they would accept it Big Scam. After going to the bank machine in the airport and getting the money. The manger put the money in his pocket and took my bag I couldn’t do much because i was about to miss my flight STAY AWAY. From this airline They have some inside scam going on with their employees STAY AWAY. Don’t become a victim like I did
優點： "The crew was excellent, especially the stewardesses."
缺點： "Their wifi service is ridiculously expensive $32 and it doesn't work."
缺點： "arrived one hour before flight, all counter staff had disappeared. On-line check-in was not available as an option, could not get checked in and as a result missed my flight"
缺點： "No delays"
優點： "Air Crew was polite. Ground crew was the slowest and most inefficient group of people I've witnessed. There'd be 3 people working, but 2 of them would be talking to each other, letting the queues build up."
缺點： "Ground experience was pretty terrible at the airport. Most likely I'd avoid flying through here again."
優點： "The leg room"
缺點： "Boarding process"
缺點： "I could not cancel my flight. There is option to cancel only first 24h, then you have to call them and that doesn't work."
優點： "Crew were good"
缺點： "Flight was late."
優點： "Crew were good."
缺點： "I paid for priority boarding but could not find the queue easily to check in as well as there was no priority boarding line up during boarding. My seat did not decline at all. I paid for a window seat but got a completely blank wall. Flights were late."
優點： "Friendly crew. Toilets kept clean. Nice ambience with the cabin lighting."
缺點： "My seat had a broken recliner button. Seat would recline but not stay reclined. If I sat up, seat would come up with me."
缺點： "Allow us to upgrade class"
優點： "Extremely rude."
缺點： "I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water."
優點： "Loved the tinted windows on the Dreamliner! And the rainbow lights at the end of the flight. Scoot personal were excellant!"
缺點： "Things to know: Need to download an app before getting on the flight to get ScootTV. Plane was a little loud."
優點： "It was a good flight"
缺點： "The long delay......"
優點： "Overall it was a good flight."
缺點： "No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition."
優點： "Crew on Singapore airlines were very helpful, friendly and accommodating."
缺點： "They had 0 entertainment on an 8 hour flight. Tv turned off. One small meal after 20 minutes of flying. Would not fly with scoot again."
缺點： "I didn't realise I was going to be in such a poor airline after booking through the Singapore Airlines website. There was hardly any space, food options were limited, there was no entertainment, they even charged for water! Equal worst airline with jetstar"
優點： "boarding is thru gate and not tarmac"
缺點： "food are expensive."
優點： "comfortable seat"
缺點： "No TV on plane"
缺點： "We were given just one very small water about 150ml and told we have to pay if we need more water. Restriction on providing drinking water in Business class seems unfair. Please reconsider"
優點： "very nice while Landed and take off."
缺點： "We did not order any foods. No suggestion."
優點： "i did not see any entertainment."
缺點： "It’s late for 4 hours. Although I got the lunch ticket, I still get to my destination late. The compensation voucher is only valid for 6 months. I don’t think I will take Scoot in a such short term. Meh."
缺點： "Everything but the price. Worst customer service ever!!!"
優點： "Affordable biz class"
缺點： "Really poor food and flight was delayed 2 hours both ways"
缺點： "It was moving a lot!!! :\"
優點： "Punctuality was good. No complaints generally."
缺點： "Temp in cabin too high."
優點： "Flight to Manila from Singapore was an easy 3 hour flight. There were no delays and the aircraft was clean."
缺點： "Disorganized boarding"
優點： "Nothing to like"
缺點： "How can the the airline serve such terrible food that smells of processed plastic!!! It is served burning hot and unedivle."
優點： "Crew was cordial, helpful and patient."
缺點： "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow."
優點： "The crew was really nice, saw them help several people put their luggage in the overhead bin."
缺點： "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow. And on top of that we paid too much to check in a bag when we arrived at the airline desk because we didn't include it through our Kayak booking. Had we known there was a method to follow, we would have to avoid the excessive fee."
缺點： "They lied about baggage costs My flight on scoot from blr to Singapore was 2 hrs delayed and no reason"
優點： "Good value. Some leg room in Biz."
缺點： "Paid $30 for wi-fi: It never connected. Just failed to work. “Failed to load page”. Paid for priority check-in: The people in the economy queue checked in faster. Paid for priority boarding: No priority security queue, no priority boarding. Paid for priority baggage: Took 60 minutes from landing for baggage to arrive. No priority, except for crew bags. Food was disgusting. Hard to determine where the plastic finished and the pasta started. There was no service, other than dumping a hot plastic box in your lap."
缺點： "I had lost my luggage from Singapore to Maldives’s airport"
優點： "Scoot Business is excellent value for money. 35 seats at the front of a Dreamliner with comfortable seats and some recline. The flight took off on time and landed in Sydney on time. I will go again."
缺點： "Not much really. It does not compare with Business on the national carriers but at half the price what do you expect?"
優點： "We were given the opportunity to bid for an upgrade which was totally worth it! We will definitely fly with Scoot again."
優點： "Early alert that flight was going to be 5 hours late."
缺點： "No online check- in. Very slow check in at airport. Vouchers provided for food at airport - only problem was we couldn’t find a place that would take them. Boarding was painfully late and slow. As we arrived in the early hours of the morning the cost of taxis were double the normal price. Still no compensation as promised by the airline when they initially advised us of the late flight. Could do a lot better."
優點： "It was all great. Paid extra for the quiet area. Worth it"
優點： "The timetable suits my schedule."
優點： "For a budget airline, the food is excellent as is the service. The seats are on the smallish side but not as bad as some more expensive options."
缺點： "Worst landing i’ve Ever experienced. But everything else was fine."
優點： "Fast boarding"
缺點： "Little help from ground staff with finding lost clothing"
優點： "The flight i booked has 2 segments, both by Air Asia. However, when i arrived in KL, i was forced to exit the terminal, having to go thru immigration/custom, end up paying 2 separate luggage fees, lots of hessle. Since i never received Air Asia booking#, i was not able to check in, etc."
缺點： "I will avoid booking this way and for sure avoid booking Air Asia"
優點： "Quiet Zone was worth the ¥3500 upgrade!!"
缺點： "Mobile or self check in in KIX is sorely needed. No one wants to stand in line for 2 hours to check in, it’s 2019."
優點： "Very attentive crew"
缺點： "Nothing is included, but you should also know that going in"
優點： "The crew were pretty quick to help."
缺點： "The seat was moving of its own accord. I should have paid more for a flatbed. I don’t enjoy the music played at the start and upon takeoff. I wanted to sleep but it was interrupted all the time."
優點： "Efficient boarding with room in overhead bin. Chips and salsa were great"
缺點： "No entertainment or entertainment options on an 8 hour flight. Food choices were too similar."
優點： "Airport was quick but not because of airline."
缺點： "How is there no WiFi or entertainment on a 8 hour flight? And having to buy water or anything to drink. Will think further about flying them for a longer trip."
優點： "Good short haul, no frills operator"
優點： "Premium flat bed is an old style business class sloping sleeper Affordable, though not cheap"
缺點： "Food is very poor Cannot check bags in until 4 hours before flight. Not helpful when transferring from an earlier flight."
優點： "Extra charges for luggage, food and entertainment are ridiculous."
優點： "Pleasant attitude of crew."
缺點： "At sydney airport airflot staff was doing boarding for air asia, and they wasted our 1:30 min atleast. I had flight from Syd to delhi, flight was via Kul so staff was asking us again and again for Malaysia visa. Also they didnt gave us Kul to delhi boarding pass. We called air asia senior then she came she allowed to go go on last moment. i told them many time we have transit only at KUL so we dont beed visa, they didnt have knowledge so they dont want to understand. Thanks god senior came and told them to give us boarding pass otherwise we gonna miss the flight. At kul airport also staff asked why u didnt get kul to del boarding from syd. We explained him and he issue boarding"
優點： "crew are so helpful"
缺點： "hard seat...no cushion...air temp very cold and no free blanket."
優點： "Took X Air Asia from JAI DPS on flatbed. Excellent!"
缺點： "The only problem was the attitude of the air crew when I asked them to help me put my luggage up. I am short - 150cm, no way I can put my carry on without help. It was not heavy, but their face showing dislike. Can’t they see that I am vertically challenged."
優點： "Cost can't be beat, friendly service, reminded me of flights back in the 80's - 90's with no frills. A solid air service that most would find not up to par to their own personal standards. Travelers have been accustomed to getting things as standard over the decades of flying services offered in the past, so not getting them with this airline for free can be frustrating. However, for travelers that are very flexible and don't require much comforts, this airline provides exactly what you need..a cheap flight to your destination."
缺點： "The scheduled times for departure aren't very flexible, the check-in counter on return flight was extremely long even 3 hours in advance of flight departure, plan accordingly. Passengers can be grumpy because they expect more from the airline, not an airline for most who expect comfort and freebies."
缺點： "我的托運行李從吉隆坡回到桃園機場時被弄壞，領到行李後，當下直接向貴公司地勤人員反應，但該地勤人員態度不佳，一看到我的行李損壞，直接說我的行李損壞狀況，貴公司不會賠償，言下之意是要旅客自認倒楣，言詞非常之推責!!! 甚至要旅客自行上網申訴，試問難道這是亞航的機場櫃檯標準作業程序嗎？ 雖事後在我極力要該地勤人員拍照及回報，但我對貴公司的處理態度印象非常不佳，請貴公司加強人員服務態度訓練及加強處理旅客客訴服務!!!"
缺點： "After boarding flight they took so long to provide food. Kids were literally crying of hunger."
缺點： "I paid extra to sit at the quiet zone only to be disturbed all night by a crying baby. The stewardess are also not friendly and used fierce tone to ask us to turn off our phones. We ordered food for it to be our breakfast before arrival but the food was served at 1am. When asked if I could eat it later since I am really tired and wanted to rest, the stewardess just hush me to eat it now since later light will be off. It would be better if the food is served as breakfast before arrival."
缺點： "Delayed for over 3 hours!"
優點： "Landing & leaving the plane."
缺點： "Super budget fit out of the plane, having to pay for anything at all (including water!!!). Appalled and disgusted."
優點： "Staff were helpful while checking in."
缺點： "I don't understand how paying for checked bags ahead of time would be priced any differently than doing it at the check in counter, but the difference is exorbitant. It's a cheap airline for a reason and they get their money back by charging you for everything, including water during the flight. It's better to pay a little bit more for a real airline where standard things like carry ons, checked bags, water, and drinks come complimentary, especially for long flights."
優點： "Flight was on time"
缺點： "Lack of food online, wasn't made clear when booking that had to pay for a meal. Had to pay 10,000 nepalese ruppes just to get 2 of our small bags on. 15kg in total. That's around £80, very expensive. Tried as much as I could to pay online for baggage but was going around in circles. Felt that for the price of the flight paying and extra £80 for 2 small bags was alot of money."
優點： "The food (which you buy) is good and there is quite a lot on offer. Staff are very nice. But quite slow."
缺點： "Small seats- little room. No direct air conditioning. No entertainment unless pre-booked. Would be good if you could buy on flight."
優點： "cabin crew great and friendly"
缺點： "Cabin to cold"
缺點： "their marketing indicates better boarding privileges for boarding but was forced to queue as per other passengers"
缺點： "The crews are not doing enough to help with the many kids crying incident."
優點： "The price! Efficient and friendly service. If you don't need to be fed every 4 hours, don't need onboard entertainment and can handle the slightly less legroom than standard carriers then AirAsiaX is highly recommended"
缺點： "You get what you pay for, or in the case of budget carriers you don't get what you don't pay for. AirAsiaX is no frills but that said it is efficient and gets you where you want to go for the lowest prices around. The meal you receive with the 'bag upgrade' pack is ok but nothing special."
優點： "Plane is comfortable but"
缺點： "Noisy as there were babies on board making sleep challenging."
缺點： "The couple sittle behind me really don't know how to take care of their children. Open music loudly and the children keep kicking my sit the entire flight."
優點： "Flew premium flat bed and had the best sleep on a plane ever! Food is very good and very cheap, as are the drinks. For the price I really don't know how they do it- superb!"
缺點： "Some crew very friendly, others less so."
缺點： "web site booking luggage fee"
優點： "Cheap flight"
缺點： "Food wasn't very good Poor crowd control getting on the flight Poor crowd control getting off the flight Small seats The crew was nice"
優點： "The business class is a low cost, but the crew made it a first class for us. They were just lovely and helpful. They asked if we needed anything if we were not sleeping."
缺點： "That there's no entertainment. Companies like Air Canada have WiFi on board entertainment and you use your own device. It isn't something so expensive and it would make it perfect."
缺點： "When i arrived at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)"
優點： "On board, the crew were attentive, as much you would expect from a low cost carrier. The environment was comfortable and service could not be faulted."
缺點： "My experience in KLIA2 prior to the flight was poor. As we were travelling with an infant, we had to check in at the gate. Signage was unclear and staff lacked training, which was why it took us a while to find the Premium check in line. KLIA2 is its own mess of convoluted processes and a layout that defies logic."
缺點： "No food or entertainment for an international flight of 6 hours."
優點： "Boarding was fast and the plane was nice too."
缺點： "No entertainment nor food for a flight of 9 hours which was international. That surprised me a lot. Plus the plane was very cold."
優點： "Nothin to like."
缺點： "No complimentary water or soft drinks provided for an international flight is a bit too much!"
優點： "Price was ok"
缺點： "They charge for water! They keep it cold and if you ask for a blanket...they'll rent you one. No snacks...unless you pay. No entertainment on an 8 hour flight. Need I say more. I travel for business and do not recommend Air Asia for the mentioned issues."
優點： "On time, comfortable seats, clean airplane."
缺點： "No entertainment system (even paid), no debit card accepted for on-board food purchases."
優點： "Same as above Both legs of the flight were pretty much the same."
缺點： "Same as above, plus they also made it very difficult to sleep because they didn't turn off the lights for very long. All I wanted to do was try and rest a bit since it was such a long overnight flight, but between the screaming babies in the rows next to me, and the fact that the cabin lights were only turned off for about 4 hours, I really didn't rest much at all."
缺點： "After catching the overnight flight from KL to Gold Coast, we were woken to announcement that food would be served (3 hours before landing) I reluctantly looked at the menu as I was still sleepy. But decided on purchasing the "ALL DAY BREAKFAST" only to find they no longer serve the only breakfast item on the menu due to its lack of interest."
優點： "I got to my destination. Literally the only good thing about this flight."
優點： "I was able to travel from one place to another."
缺點： "1. I received one email from AirAsia giving me a confirmation number to my flight. Little did I know that I was supposed to receive a second email with booking number. Therefore, when I got to the Pudong airport, I just didn't have a ticket. I was passed from one person to another without explanation what was going on. Then the person who finally helped me was incredibly rude and even told me to "not say anything" to him when I voiced my complaint. I wasn't allowed to pay by card only cash. 2. The flight was delayed by over an hour and I wasn't allowed to use the toilet for over an hour. 3. The crew were unfriendly and unprofessional. We were waiting to take off for so long I had finished all my water and when they finally came around to give us water, IN THE MIDDLE OF GIVING ME MY WATER the steward decided to chat with another stewardess for a minute. That was the last straw. It was the worst possible flight on top of it being red eye. SO incredibly unprofessional. It's like they purposefully want you to feel bad for choosing a budget airline. And it's not even that budget. I am never going to fly with this airline again."
優點： "I arrived to my destination."
缺點： "First off they charged me extra for my luggage so instead of trying to work with me they tripled the price at the gate. Horrible service, kept hitting me with cart or elbow as flight attendant passed by. Huge flight with Zero entertainment options. The seats were so narrow only my daughter would fit into them. Late over an hour. I was paying a discount for a 13 hour layover in KL, did not realize everything else."
優點： "Nice crew"
缺點： "Very basic - but the worst part came on my 2nd flight - lost the connection and spent 90 min to get rebooked on next flight. This started with being given incorrect info from their call center about a connecting flight to Penang that was made back in December."