缺點： "The flight was 2 hours delayed because there was a mechanical issue on the plane. We sat and waited on the plane for 1 hour while the Maintenance crew tried fixing the problem. After sitting there for one hour, they told us the problem wasn’t fixed and we have to change aircrafts. The other aircraft was all the way in terminal D (we were in terminal A) and the boarding process took a long time. Overall it was an awful flight and experience with American Airlines. I missed my mother’s birthday party because of the 2 hour delay."
優點： "Not a lot. Entertainment options on board were decent. Food was alright."
缺點： "Everything! Crew were terse, rude and inattentive. Due to an issue with a bag on board without the associated passenger we had to taxi back to the stand for it to be removed before we could take off. This cost us an hours delay. There was limited apologies for this, no refreshments provided during the wait and poor communication of this. During the flight the staff were inattentive and sparing with refreshments. Service generally did not live up to expected level associated with an inter-continents flight. The flight was turbulent but crew and captain seemed over cautious with it and crew had to remain seated unnecessarily at times and at the detriment of passenger service. One stewardess wouldn’t even let me finish a drink before removing it from my hand claiming we were about to land and she had to sit down because of turbulence. We were still 40 mins from landing at this point! All in all a pretty bad flight, and it’s safe to say I won’t be flying American Airlines again."
優點： "Easy boarding. Crew was friendly."
缺點： "Both the to and return flights, I was never able to get their entertainment to work on my iPhone. The website fails to load in the browser even though I’m on their in flight WiFi and following instructions specifically"
優點： "Crew was efficient and pleasant making for a good experience."
優點： "Once getting on the plane, experience was great. 15/10 on the inflight entertainment option. Was not expecting that luxury and was super grateful! Flight attendants were amazingly sweet and helpful. (Cali and Stephanie)"
缺點： "the gate was never posted on the mobile boarding pass, online, the tv next to the gate or the airport boards (it was never posted anywhere). Everywhere said TBD or was blank when everything else was filled. I only accidentally found the gate because I knew my flight should be boarding so I went to all the lines and it ultimately was the unmarked one and I had to ask the person at the desk. I almost missed this flight because the lack of communication on what gate the flight was from."
缺點： "Ramps up to the plane are a challenge for someone with movement problems. They had a mechanical issue that delayed departure for almost an hour for lack of a single screw."
缺點： "Late. Again. For no good reason."
優點： "Entertainment options"
缺點： "Does basic economy not get beverage service? My husband who was in basic economy and two rows in front of me got a beverage. The crew skipped from my row, # 22 all the way to the back. There was no rough air that would’ve made them cut off or announcement made that service was being discontinued."
優點： "Nothing, really. But it could have been worse."
缺點： "Flight was delayed by 2 hours. Did they run out of planes or something? They couldn't have used a backup? Plane was old and junky. Seats, of course, were way too small and uncomfortable."
優點： "Entertainment app and selection of movies good. Also love that you have diet Dr Pepper on your flights. Boarding process efficient"
缺點： "The USB plugs and lower converter plugs didn’t work for the entire flight. Cabin temp is too low, why always freezing??"
缺點： "Not more room, just room in general"
優點： "Wonderful flight attendants in both our flights."
缺點： "First, an exterior light was broken so we were delayed so much that American recommended we reschedule our connection but we got to LGA and our original flight was still at the gate but they’d oversold it so we couldn’t get back on. And then, getting on connecting flight, the door broke so we were"
優點： "This was a quick flight - 39 mins I also got an upgrade too"
優點： "Very attentive crew"
缺點： "Boarding gates"
優點： "Considering it was only a 2.5 hour flight, the snack was fairly good."
優點： "The crew were great, entertainment was good."
缺點： "After sitting on the plane for an hour they found a problem and so we had to deboard and wait for another plane. Obviously better than taking a less than optimum plane but added a lot of waiting time to an already long day. Not great that on a 6 hour flight we had to buy food."
缺點： "Thank you"
優點： "The boarding process and its ease"
缺點： "The Wi-Fi was not free and quite expensive. The space between seats was too narrow for my legs resulting in an uncomfortable journey. The entertainment was dated and not varied enough. The food was borderline unsavoury. The wines were cheap... Not an airline I would recommend to anyone."
優點： "Checking in with my Mum who needs assistance was excellent."
缺點： "Lack of Entertainment."
優點： "Great classical music selection, great entertainment program. Unfortunately, not working for all, system was re booted but didn't work for all but for me"
缺點： "The special meal I requested was not available"
優點： "The flagship first seats in American Airlines are among the best in class given that I only flew from Miami to JFK. Fully flat beds and ample room."
缺點： "Very limited food options."
缺點： "Beat up baggage"
優點： "I liked the room."
缺點： "There was no entertainment. Could not get seats together."
優點： "No problems, arrived early"
優點： "Great crew, comfortable flight."
優點： "Great crew again, basic aircraft but comfortable economy seats."
優點： "Flight crew were very apologetic"
缺點： "Missed connecting flight from Miami. Only one flight per day. Had to take a flight to an alternative location, drive for an hour down the coast and take a ferry to my final destination."
優點： "Crew were ok Captain was informant"
缺點： "Delay Heat on plane at 98 degrees upon boarding"
優點： "I liked the entertainment. Seats were ultimately uncomfortable. Not helped by the backs being loose."
優點： "The plane was late but from that point everything was fine."
缺點： "The flight was over an hour late and we were not given an update until we started boarding. No alternatives were offered to those with tight connections."
優點： "Not using kayak."
缺點： "Worst flights in history. It took three days to get from Italy to the US. Do not use kayak!"
優點： "We took off and landed safely."
缺點： "Felt very low budget and cramped."
缺點： "The flight was delayed. The food was not great. There is not a lot of space in these planes, and it was a long flight. There is no power supply."
優點： "Everyone was pleasant and helpful, food was good and plentiful."
優點： "Legroom was great!"
優點： "The plane was far more comfortable than the one we flew on from Boston to Rome."
優點： "I had a connection flight to JFK I came before the time about 15 min and crew saw me but she told me, sorry someone took your seats I lost around 4000$. This happened at Dallas airport."
缺點： "The food"
缺點： "Food and drinks could be better"
優點： "quick flight"
缺點： "seats are very cramped"
優點： "AA had fantastic service, no complaints"
優點： "Great crew"
缺點： "WiFi not working"
優點： "Smooth flight, got in early."
缺點： "Breakfast was average. Could do better"
優點： "Moved seats together, great plane and serviceN"
缺點： "Delay getting landing slot"
缺點： "It was very cold on the flight, even with the blankets we were given."
優點： "Not much."
缺點： "Staff at the check-in counter made fun of my surname. Bad start but not noteworthy unless combined with the rest of the experience. The flight was delayed causing me to miss another AA connection by minutes. Waited in line to be told I wouldn't get on a flight til the following day, they couldn't help with accommodation and I wouldn't receive my luggage until the following day. In short, AA left me stranded in a strange city at midnight with no accommodation and no luggage. It was 18 degrees and I was in t-shirt and shorts. What a memory."