優點： "Great atmosphere, crew was excellent!"
缺點： "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
優點： "Confort and kindness"
缺點： "It was too cold"
缺點： "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
缺點： "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
優點： "The crews were pretty great!"
缺點： "The regulating of the temperature."
缺點： "Delay due to strike"
優點： "Great airline"
優點： "economy plus seats were nice, great movie selection, especially international movies"
缺點： "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
缺點： "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
缺點： "Everything was good"
優點： "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
缺點： "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
優點： "General flight journey"
優點： "Crew was very engaging and service was good."
缺點： "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
優點： "The crew was amazing and the food was great."
缺點： "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "Larger meals."
優點： "The crew were amazing and the flight was very smooth."
缺點： "Keep up the good work"
優點： "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
缺點： "I would have to dream something up."
優點： "Light snack and complementary wine"
缺點： "old screens and entertainment system leg room to small"
缺點： "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
優點： "Crew where awesone and the choice of entertainment was fantastic"
缺點： "Seats way to close together"
優點： "Very friendly and helpful crew."
缺點： "Food had only vegetarian choices. No charging place and ambiance was noisy"
優點： "kLM staff was great."
優點： "The crew were hardworking, responsive, conscientious and friendly"
缺點： "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
優點： "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
優點： "Good Experience"
缺點： "Nothing much"
優點： "Pleasant flight"
缺點： "Headset jack only worked if the headset plug was in EXACTLY the right spot."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "Got to Amsterdam on time and everything was great including the staff"
優點： "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
缺點： "The food was okay, not that great."
優點： "Everything. Staff incredible."
優點： "Airline staff good and professional"
缺點： "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
優點： "great choice of entertainment content, friendly crew"
缺點： "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
優點： "The staff and crew"
優點： "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
缺點： "Nothing. This is filler text to meet min characters."
優點： "Flight attendants tried their best given what they had to work with."
缺點： "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
優點： "Friendliest economy class service I've ever encountered."
優點： "Very good flight, excellent service and good food."
優點： "Service was good"
優點： "Enough space good wine and on time"
優點： "Excellent service and comfortable flight"
缺點： "Flight delay roughly an hour"
優點： "Crew was great."
缺點： "Offer some type of meal for cross country domestic"
缺點： "Prior to boarding, a gate attendant talked to the passengers in a VERY condescending way with regard to their carry on luggage. The original plane had mechanical problems, identified after half the passengers had already boarded. It was stressful enough without this person raising her voice and talking to us as though we were children."
優點： "Flight was short."
缺點： "Everything else"
缺點： "AA seats are very small and narrow. The reclining part was uncomfortable. I prefer legroom and comfort at Delta Airlines."
優點： "Efficient crew. Boarded the plane on time. Got to destination on time."
優點： "Entertainment is great."
缺點： "Late and long flight, so bring your own food. Nothing to purchase"
優點： "The crew was great, the plane itself seemed newer and was very comfortable."
缺點： "Food was better than I expected, but still airplane food"
優點： "Arrived early. Friendly pilot."
缺點： "Attendant did not offer snack choice."
缺點： "On time, roomier seats"
缺點： "It was OK, no big issues or concerns."
缺點： "Crampt space, cold cabin"
優點： "Service and boarding was smooth and friendly."
優點： "Crew was nice and flight enjoyable"
優點： "Our flight attendant was delightful. Nothing special with a flight, as long as its was on time."
缺點： "Flight was delayed 4+ hours due to weather. Gate agents did not communicate well, were rude and not helpful."
缺點： "the tremendous pressure from the staff, at the American Airlines. Never before experience such a low and virtually feel like an inmate, Just because the person in doing so, was profiling and that is NO GOOD , also the airport is filthy and dirty , Nobody Cares...I will not come again as a tourist to that country.. American Airlines should train the staff to be more courteous and not to ask that many questions ..it feels like you where in Siberia.."
優點： "The flight itself was fine and the staff were friendly."
缺點： "Didn't like getting herded onto a shuttle bus where most people had to stand packed in like sardines, only to idle for 15 minutes and drive in a circle back to the gate because there was something wrong with the plane. Then the ambiguous delay that lasted three hours."
優點： "No delay. Good smooth ride"
缺點： "Plane was smaller than the outgoing plane. Seats were not the ones i originally chose"
優點： "On flight crew was pleasant and helpful."
優點： "The flight boarded a little late but arrived on time. Crew was pleasant and efficient. Many good movies to watch on the individual screens."
缺點： "The usual crowding in coach class."
優點： "AA had fantastic service, no complaints"
缺點： "Flight was delayed"
優點： "Seats are comfortable. The flight was on time."
缺點： "A bigger snack should have been provided on such 3-hour flight."
優點： "Left and arrived more or less on time. No major issues."
缺點： "Gates are way too far apart in Miami and the golf carts to get between areas seem to require reservations and long waits. Ridiculous. Most MIA staff was very rude (this wasn't American's own staff, or TSA, I should note). American stripped my group of our seat assignments (which we had selected 6 months prior) without reason and with minimal apology. No solution offered. Got middle seats but luckily was able to switch on one of the computer kiosks. Flight crew didn't seem to care that other people moved to the for-pay seats further up front (the flight wasn't full)... so why did we lose our seat assignments and get grief with not being able to select anything good? Not impressed."
缺點： "Too cramped."
優點： "Great at all."
優點： "I had a weapon to check and found that one of the case locks had been broken. With only minutes to spare a Huntsville TSA bag checker donated a personal padlock so I could make my flight. 5 stars."
缺點： "Monotonal flight orientation. Follow a Southwest Airlines model and add some vigor!"
優點： "The flights were on time"
缺點： "I purchased the flight as a British airways flight when it was really an American airlines flight."
優點： "Cheapest flight to Cyprus"
缺點： "Dirty, cramped, and they neglected to send my luggage on from Amman."
優點： "Customer service"
缺點： "Four hour layover on a flight from Edinburgh to Sacramento."
缺點： "In January, we booked a 5:40pm fight through Kayak to Barcelona. July 7th, the day before our flight kayak sent us an email with a different time. Apparently, this flight had been dropped and completely changed to 5 hours later on February 2nd. Kayak didn't care to tell us until the day before. We ended up having to book a new connecting flight which cost us $250. Ive always booked with kayak and now I fear I will never again. I would like a refund for the $250 or a flight stipend. My name is sarah chambers"
優點： "Nice staff"
缺點： "Luggage is lost"
缺點： "American after 4 hours delay cancelled the flight, AA refused to accept responsibility and refused to book me with another airline (my daughter was having surgery the next day and I was supposed to take care of her) I sent an email asking for them to cover the cost of my last minute ticket with the other airline, and they had refused. I will never fly AA again."
優點： "Everything was fine---smooth flight, no problems until after landing."
缺點： "We waited 45 minutes on the tarmac for a gate before we could deplane."
優點： "The checkin kiosk, the crew, the food, the seat, the pilot, the cleanliness."
缺點： "The announcement systems was not good at the boarding groom. I couldn't hear sitting at the other end of the boarding room. Luckily other passengers were helpful."
優點： "The TVs/back of the chairs were great because they could shut off completely so there was no screen glare when you want to sleep, the headphone jack worked with good sound quality, and there was a decent movie selection. Staff was courteous and the food was fine."
缺點： "This flight itself was great overall. No complaints. The only thing I didn't like was that I'd wanted to book a return direct flight on American Airlines as well, but the price skyrocketed from a few hundred to over $2200, which is just outrageous, so I booked TAP Portugal instead. My friend paid under $600 round trip and it boggles the mind that the same flights shot up to over $2k... It's not realistic to expect customers to stay loyal to an airline that prices them out."
優點： "American airline flight to Paris was great"
優點： "Arrived on time, left on time."
缺點： "It was inconceivable to me that I could not get a seat assignment until I actually checked in at the gate. While AA offered the option of paying extra for additional legroom, if you declined the offer, you could not obtain a seat. I know that it is getting unusual to have any sort of enjoyable experience on an airline, but the lack of transparency ("group two" for boarding is actually the fifth group to enter the aircraft) is totally unnecessary."
優點： "Delays. Gate changes on both flights."
優點： "They checked my carry on"
缺點： "Seemed unprepared my movie screen nonfunctional"
優點： "Getting the flights was easy, used kayak. Tickets ultimately were purchased through priceline."
缺點： "Flight was a round trip flight and American Airlines (or American Eagle, which is it?) changed my flights and I went from an hour layover and arriving at the time I desired to instead a three and a half hour layover and arriving after midnight."
缺點： "delayed so long we missed our connection"
缺點： "It's getting progressively pricier with all kinds of added fees and the seats and spaces smaller. It's rediculous..."
優點： "Friendly-on time-love the charlotte airport"
優點： "I don't normally travel long distances, but when I do I fly with American Airlines. I found a round trip from Chicago to Los Angeles for only 170 dollars. I had an overall excellent experience. Thanks for the great hospitality."
優點： "Crew was fun. Didn't get to finish movie because no wifi from den to mtj"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Flight was very late landing and we missed our connecting flight. As a result had to get a rental car in order to connect with our friends. Also it was a baby crying nonstop for the first half of the flight."
缺點： "Better timing on the flight connections."
優點： "On time departure and landed a little early"
缺點： "Seats should recline more More food options"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "We could have made our connecting flight. And then our"
優點： "The crew was good. Some flight attendants aren’t very personable."
缺點： "Pretzels? Really bad."
優點： "The crew was quite nice"
缺點： "Newark airport terminal C is totally a mess"
缺點： "Sits not suitable for long distance travel"
優點： "Was okay"
缺點： "Could have been in time waited seated in the plane for more than an hour due to technical problems , airline could have provided free refreshments at least as a consolation"
優點： "Short flight, not a lot of people. It was very quiet. Plane seats had plenty of leg room!"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "The flight from BHM to DEN (my connection) was re-routed due to poor weather in DEN. What was supposed to be a 3-hr flight, turned into a 5-hr flight. Thank goodness my layover was originally 3.5 hrs, so that extra time in the air cut into that wait time at the airport, but at least waiting at the airport would allow me to move around and stretch my legs, and not be stuck in THE tiniest plane seat I've ever experienced."
缺點： "Being stuck on the plane for 2 hours longer than the original flight time of 3 hours made my legs ache. The seats were SO incredibly tiny, and there is very little room in the pocket on the back of the seat in front of you. You can't fit a water bottle, and barely my tiny purse or e-reader device. Please do away with these super-tiny seats."
優點： "The cabin crew were very kind and helpful, always smiling and happy to be of service."
缺點： "It wasn't Air New Zealand, but operated by United Airlines. The plane was uncomfortable, and the entertainment system seemed clunky, unintuitive and outdated. The selection of entertainment, poor in quality, I thought. There were lost of things to watch, but a lot of it was of poor quality. The food was acceptable, but again, it felt like it was done on-the-cheap, and I was eating airline food a la 20 years ago."
優點： "I didn’t like anything at all. I called the 1-888 number the change my flight and it was a survey questionnaire. I missed my flight and I end buying another one this site is a joke"
優點： "fast take off and good service."
優點： "leg room was great, i was treated with respect everyone did a good job, from the people at the gate to the pilot and stewards."
缺點： "had to peice together the flight, would have liked to have gotten all wiith one purchase"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Good on-phone customer service to make flight accommodations since we missed our connecting flight out of Denver"
缺點： "Insufficient and/or incomplete communication from pilot as to the nature of the delay (unhooked cable), how it was being addressed (the ONLY person that could hook the cable was still at home; then when he did arrive, he was assigned to fix another airplane before ours), and what we, as passengers, could do to help ourselves (United staff was reviewing connections, but then no one ever came back to relay information about that). We missed our connecting flight (we finally departed 15 minutes before our connecting flight left Denver); I had to call customer service while still sitting on the plane, and we were placed on a connecting flight out of Denver that left 4 hours AFTER we should have landed at our final destination. What should have been 9 hours of total travel time (including driving to and from airport, security checks, customs, etc.) turned into 20 hours, resulting in a lost 1st day of our trip."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "We liked the video on demand on overnight flight."
缺點： "The dinner choices on the overnight flight to Munich left a lot to be desired."
優點： "I am slow walking due to health issues. Coming from Kansas City to Chicago was a problem. My daughter who was with me is physically handicapped. There was no transportation to assist us to get from one terminal to another one when we arrived. Thank goodness we had a two and one-half hour overlay. Going home was a different story. Two wonderful gentleman met us as we disembarked and speedily got us to our flight. We only had 30 minutes and they made sure we were there. Issac and the other man are to be commended!"
缺點： "The fact that no one was there to assist us with transportation."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "I was traveled no with my wife and my son to Des Moines andI documented our 3 bags in Mexico City and "the first surprise" was that they charged in Mexico n I he front desk about $27 USD per bag...it seemed that the bags were also passengers and " needed to pay"... The big other surprise was when we got to Des Moines and realized all the bags were opened!...my wife's jewelry was stolen!!!! UNITED AIRLINES SUCK!!!!!"
優點： "Movies on personal device"
優點： "The staff was great."
缺點： "Not necessarily their fault, but there was a lot of turbulence and at one point I hit my head pretty hard. Puddle jumpers are never for tall people. I do wish they made them just a bit more comfortable to walk through."
優點： "On time."
缺點： "Weather in Lincoln canceled the flight the night I was supposed to leave so I had to sleep in the airport. With that being said the flight and crew when I finally left to Lincoln were great."
優點： "In these past six months my family and I have been back and forth on the same route and in four occations this flight as been delayed. My 70 year old aunt lost her other flight in Houston and had to wait 12 more hours overnight wihtout food because all the restaurants were already closed. In our case were a party of five and with 1hr 40min connection. We had to run to the other side of the airport to the international gates not knowing if we lost the flight because when we arrived to Houston the second flight was already boarding. Luckly the flight attendants let us out first before the other passengers and barely made it."
優點： "From Salt Lake to Houston, there was a really rude flight attendant, a man. Other than that, my entire flight experience was good. They didn't have Dr. Pepper."
優點： "The crew was very friendly and efficient. They were extremely helpful with our requests. The entertainment was good, I was able to watch a movie the whole flight home."
缺點： "We were expected to land at 5pm and did not land until 5:20pm. Upon arrival, the line to immigration was ridiculous. The machines were super slow and kept freezing. It took an hour before we could get to the X-ray line. At this point we had already missed the original time of our flight. Luckily the flight was delayed 30 minutes. After going through the x-ray machines we ran to our gate only to find out it had been changed and delayed again. We made it to our flight which was now rescheduled to depart at 7:23pm. After sitting in the plane for 45 minutes we did not depart until 8pm making our landing 2 hours after the original time."
優點： "Nothing, as you sent this prematurely and my flight hasn't even left yet and was delayed by more than two hours."
缺點： "Being told we could stretch our legs and leave the plane, only to be told a minute later "never mind" because it should be "just a few minutes". That was an hour ago."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
缺點： "The cabin was very hot"
缺點： "I had a connection flight to San Francisco and then from there to Honolulu and the flight from Portland to SF got delayed 5 times to up to 4 hours late so I would've missed my second flight from SF to HNL. They couldn't do anything about it so they put me on the next available flight, the next MORNING. So I had to go spend a night in a hotel which I had to pay for and wait for the next flight in the morning the next day. Next day the flight got delayed yet again this time little over 2 hours. So I would've missed the flight from San Francisco do Honolulu yet again. This time they managed to find a little later flight and put me on that but still had to wait at the airports for over 8 hours. Super mad about how United works... Had problems with my boss as well because I was supposed to work the next day but they rescheduled my flight for that day. Really not a pleasant experience..."
缺點： "The flight left an hour and 15 minutes after the scheduled time."
優點： "Thank you for moving me to another flight when mine was cancelled I appreciate that."
缺點： "Movies were not accessible - captions were too small. Movie also froze a few times or became jerky. Not sure whether or not it was your issue or the phone itself."
缺點： "Tiny space, no access to electricity"
缺點： "My flight was delayed by 3 hours which caused me to miss my connecting flight...needless to say I had to stay at the airport for 16 hours for another flight on another airlines"
缺點： "It was the last seat of the plane, didn't recline smelled the bathroom..very uncomfortable for 4 hors and stunk"
優點： "The food was good and generous - full meal, ice cream, snack and sandwich for 8 hour flight. Very comfortable seats and many entertainment options."
缺點： "The premium seats were left vacant, but people moved to them mid flight after I was told I could only sit there if I paid a premium. Would recommend boarding from the back forward to speed up the process. Headphones were uncomfoetable."
優點： "You can carry up to 16kg in your carry on. That's great."
缺點： "Food was below average and only twice during a 14 hours flight. Plus, no free snack available... you have to pay. I will think twice about travelling with United for an international flight."
優點： "The crew was so pleasant and the plane was very clean"
優點： "Movies were ok."
缺點： "Openly rude, almost argumentative staff. I was afraid to talk back because the last thing I want is any accusation of bad behavior on an airplane. But if this were a restaurant, the customers would get up and leave without eating. I've never had this experience on China Airlines or Japan Air. I will never use UA again."