優點： "The first meal was awesome! The second one was so-so."
缺點： "Flight attendants rude to travel companion . Non Korean but speaks Korean. When addressing two flight attendants on Korean, they insisted on responding in English, rather than continuing in Korean. Travel companion not happy."
優點： "Efficient, no worries."
缺點： "Movies out dated"
缺點： "The food is usually good on korean air but wasn’t great this time"
缺點： "Good job"
優點： "Clean and comfort"
優點： "Boarding process was all over the place. No one listened to the instructions the crew gave them. No special meal as requested as a friend of mine is vegan and allergic to several items so luckily she brought her own food on board. Crew was ok, nothing special."
缺點： "The in flight movies/tv was not working. The customs situation is crazy. I appreciate the thoroughness but at points it was overboard. Constant scanning of ticket from the security "TSA" to just scanning your bags 2 feet later."
優點： "Comport seating"
缺點： "Food quality needs to be improve"
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "crew was excellent and food was great"
缺點： "boarding disorganized, business class seats were average and screens too small"
優點： "The crew was amazing and accommodating as we had an infant."
缺點： "Entertainment was subpar."
優點： "Exceptionally trained and attentive staff. Clean plane."
缺點： "More entertainment options."
優點： "Free food, 2 hot meals, including special kids meal that can be preorder. Free entertainment, blanket, hood service."
缺點： "My son's entertainment console had some issue."
優點： "Flight attendants were the friendliest and most patient I have ever experienced. Great customer service!!!"
缺點： "Seats of any airplane could use improvement on comfort. But comfort was good."
優點： "Staff was very hepful and attentive. Nice people working"
缺點： "Ordered vegetarian oriental and they brought me appetizer of shrimp Flight attendant didn’t understand that shrimp is not vegetarian"
優點： "It was great! The staff was very friendly and attentive!!"
優點： "The general service was amazing. The flights were all super clean, well stocked (they still provided headphones, pillows, and blankets) and nice newer planes. The crew was great as well, their English was pretty good and I never had any issues."
缺點： "My original seat assignments were not found so I lost my window seat on one flight."
優點： "good service"
缺點： "need variety of food"
缺點： "The flight was delayed by an hour but otherwise it was a good experience. The crew was great and the food was fine. I'm pleased with Korean Air."
優點： "I have flown a great many long haul flights and this airline is right up there in the top ranks. Excellent flight crew and comfortable seats."
優點： "I liked the seats and the comfort."
缺點： "The dinner didn't taste that good. The portion was small and I was hoping they would have Kalbi."
優點： "Disclaimer: we flew business class. Regardless, our check-in was seamless, Incheon is a beautiful and easy airport, all the flight crew were responsive and pleasant. We flew China Eastern and dealt with Shanghai airport on our flight out and I would avoid doing that again at great cost!"
優點： "The food was wonderful."
優點： "Clean airplane and ver polite crew."
缺點： "Was not allowed to get a seat assigned online. Only at airport checking when most decent seats were taken. Also could not choose the food online. Online site poor. Wasted a lot of time and still could not get seat and food preference."
優點： "Korea Airlines is the best!"
優點： "다 좋은데 한가지 불만사항 : 인터넷에서 구매했다는 이유로 Mileage 로 Upgrade 가 안된다는데 그럼 KAL 대리점도 없는 이곳에서 mileage 는 언제 사용 ?"
優點： "For some reason the crew seemed more attentive and maybe fresher coming back from ICN than going to ICN"
缺點： "The only problem was the long layover"
優點： "seat size is okay,"
缺點： "food is not great,I was hungry in between meals and there was no snacks available at the back part of plane for hungry passengers"
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
優點： "Everyone was so pleasant and helpful."
缺點： "More leg room is needed!"
優點： "Great food and service and comfortable seats"
優點： "Service of the flight attendants was excellent, they were courteous, pleasant and professional sort of like the old days of the flying industry. Language was a bit difficult for me to interpret however they took whatever time needed to make sure I understood their communication. Everything is tidy and clean. A good variety of movies, games, music and information channels was provided.I will fly korean Air in the future."
缺點： "Boarding was a challenge because the gate staff did not announce in English. It would be more organized if they boarded sets of rows in sequence instead of mass boarding for economy. Also had a problem with transfer at Bangkok Airport. Fortunately I had adequate time for the connecting flight but the transfer area was not opened until 7pm. The transfer process is all new to me and not really easy to understand until the first experience. The Arrival and departure boards rotate airline information which was initially difficult to understand. The headsets were a problem in reference to fitting, volume and quality of tone."
優點： "upgrade the food quality"
優點： "Everyone was very polite and helpful"
優點： "I liked their positive & happy attitudes as well as their work ethic."
缺點： "Perhaps there could have been a larger & wider selection of movies. I would have liked to have had a hard copy menu so that I could make a more informed choice with my meals."
缺點： "There is no information of ticket before issue the ticket, so I face the trouble.. finally my wifr lost return ticket"
優點： "GOOD SERVICE WITH KIND KOREAN AIR CREW"
優點： "Everything up until I got to Hawaii and switched to them."
缺點： "The code share airline"
優點： "Collectively, my new wife and I have travelled through dozens of different airlines, including 8-10 international flights, and our journey with Korean Air was the best flight experience we have ever had. The staff was so attentive, the selection of Korean music, and the access to movies, and the comfort of even Economy class was fantastic. Despite the long hours spent on board, Korean Air made it as comfortable as possible. We especially loved the hot towels, and the stickers that allowed the flight attendants to note if we wanted to be woken for meals, or left to sleep!"
缺點： "We have no complaints. Everything was just lovely."
優點： "plane was comfortable and ground as well as freight crew's are kind. overall very good service."
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "Entertainment and USB plugs at every seat. Headrests wrap around. Decent seats. Food OK. Had fish option but no veggie."
缺點： "No veggie food option despite ordering special meal."
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
優點： "Great Service Check-in Process Boarding Process Lounge Food"
缺點： "Seat is a bit outdated: lie flat but not very comfortable. Their new Business seat on B777 seems much better Security / Immigration in Bali took 2.5h all flights to China, Korea, Japan, Australia seems to depart between 11pm and 2am Breakfast was served 2.5h before landing reducing sleep time"
優點： "Smooth flight"
缺點： "they don't know what is customer service just they know what is RUDE mean.."
優點： "Friendly crew members, great food, and lots of entertainment choices"
缺點： "Extremely uncomfortable seat (didn't even lean back, due to positioned in front of the wall).m"
優點： "The crew was amazing!"
缺點： "We were delayed by several hours"
優點： "Efficient and sanitary"
優點： "Crew was fantastic. Seats are narrow in space, but more comfortable than other airlines."
缺點： "Drink and snack service, but captain was concerned about "bumps""
優點： "Crew could have been more helpful, had a 30 min layover and the gate was very far away. They could have told us directions"
優點： "Flight was Good"
缺點： "checked baggage was damaged"
優點： "Great crew. Old plane but comfy"
缺點： "The most courteous staff - on ground, in air, and at destination!"
缺點： "just an old plane. still had ashtrays in it. but overall ok because arrived safely and professionalism of staff was quite commendable"
優點： "Plane was clean & modern"
缺點： "More leg room"
缺點： "A Boeing 757 should not be used for a 6+ hour flight"
優點： "Comfortable seats"
優點： "you were on time !!"
缺點： "space between seats !!!"
優點： "Good crew. Ample legroom."
缺點： "Plane was delayed by more than an hour."
優點： "Friendly crew"
缺點： "We reserved exit row seats and when they changed the plane they gave our exit row seats to others."
優點： "Not much I liked"
缺點： "The crew were the worst Delta crew I’ve ever had. Sat 1st class and waited 1 hour from sitting in my seat untill I was offered a beverage. Asked for a snack and was told to wait until the basket was brought around, 20 minutes later. Asked for coffee, it was terrible and served with attitude."
優點： "Crew was great especially Fawn. Best flight attendant I’ve had."
優點： "Smooth flights and in time. Everyone is so nice. True professionals"
優點： "Good boarding process. Friendly flight attendants."
缺點： "Its a long, long flight so can't really complain too much. Overall, it was a good flight."
優點： "Zee was our flight attendant and she was absolutely wonderful. Personable, attentive, and she made sure each and every person on the plane was comfortable and happy, going so far as to move solo passengers to empty rows so they could have more space. I wish she could be on every flight I take."
優點： "Myself and my wife were rebooked and arrived home the same day. Albeit 7 hours late."
缺點： "Flight left gate on time, yet departed 1 hr late because deicing took almost 1 hour. There was only one truck working."
缺點： "seats were broken, armrest broken"
優點： "The flight was actually ahead of time!"
優點： "The time and the cabin crew were helpful"
缺點： "There was nothing to not like"
優點： "The movie selection was good"
缺點： "Instead of a flight from Toronto to Atlanta.. it was a flight from Seattle to Atlanta, and I only had 45 mins to get to boarding because of the last minute flight changes."
優點： "Didn’t take three days to drive"
缺點： "Packed in like sardines"
優點： "Flight attendants were excellent, flight from Milan to JFK, while long was reasonably comfortable. Food was pretty good. Lots of free movie and TV choices. Leg room was OK."
缺點： "It would be nice if the seats leaned back just a little more for sleeping. Make certain you have used the restroom before you get to JFK and customs. Customs was a pain but I had lots of time between flights."
優點： "The crew was awesome and helped out tremendously when anything was needed!"
優點： "This was the most professional crew we have seen in a long time. What a difference a good crew makes."
優點： "The flight was very good, no complaints, good service and we flew on schedule"
缺點： "We were split into two boarding groups, one for priority and one for everyone else. This was good but the priority line was just a bit too far away for the announcements to be heard. This added a little bit of confusion. This was at gate B36 at JFK Airport's Terminal 4."
優點： "Courteous and professional staff"
缺點： "Everything fuckin sucks"
優點： "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
缺點： "No complaints"
優點： "Fast boarding"
缺點： "Seats are too crammed and uncomfortable."
優點： "Im a delta traveler I prefer delta over any other airlines so everyg went great kudos to everyone specially to my very friendly flight attended he was a male really funny. Movies great to bad I couldn’t finished the movie I was watching we arrived 20 minutes earlier so awesome."
缺點： "None everything great"
優點： "Movie selection was great!"
優點： "Delta has great seats, friendly employees and engaged managers and pilots. Even their customer service Center reaches out to help on suggestions. I am flying to Portland for School over 40 round trips and I am saving $4,000 vs Alaska Air. Plus I get miles and discounts with the Delta Amex Card. I am very pleased."
缺點： "I don’t like harsh change in schedule fees but it forces me to plan. I wish the Seattle to Portland Eve flight landed in time to catch Portland Rail system at 11:50 PM"
缺點： "The floor was litte bit dirty"
優點： "Entertainment was good."
缺點： "The crew was very rude."
優點： "Comfortable seats"
優點： "The price."
缺點： "Turbulence was intense and scary. We didn’t get our drink service because it was unsafe for the flight attendant to walk the isle. The leg room seemed a lot smaller than expected."
優點： "Direct flight"
優點： "see above"
缺點： "See above."
優點： "great service and a quick flight"
優點： "The food was good and the staff was competent and friendly. There was a large choice of inflight entertainment (but the sound was mushy)."
缺點： "Although more comfortable than most, the seats were cramped (for 10 hours). Boarding was delayed 30", but we did not take off for 3 more hours. I really don't know why. It felt like the NYC MTA: poor communications. The boarding process required an avoidable half hour of standing in lines."
優點： "It was on time."
缺點： "The plane was dirty and there was a lot of trash around my seat."
優點： "great seats and the Biscoff cookies taste amazing and I had a great flight otherwise."
缺點： "sea salt and olive oil pretzels, which taste really bad and the plane didn't have in seat movie and game screens."
優點： "The new Delta planes have great leg room for tall people even in coach."
優點： "The plane condition."
缺點： "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
缺點： "Very nice crew and great food"
優點： "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
缺點： "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
缺點： "Nothing. Flight was amazing"
缺點： "It's KLM. What else do you need to know."
優點： "The crew was professional & friendly"
缺點： "Food was terrible honestly, entertainment system didn't work on 1st flight."
優點： "Flight and the crew!"
缺點： "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
缺點： "Delay due to strike"
優點： "very nice crew"
缺點： "my baggage was lost"
缺點： "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
優點： "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
缺點： "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
優點： "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
缺點： "Pay attention to passengers."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
優點： "The crew!!"
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "The constant smile conferred by flight attendants through the entire flight."
缺點： "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
優點： "short, sweet and to the point. 1+ hour flight is usually an easy hop."
優點： "MCR airport Mert & Greet parking was smooth and efficient."
缺點： "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
優點： "Light snack and complementary wine"
優點： "The service"
缺點： "The seats"
優點： "Overall booking and airport was ok. Food was also actually quite good."
缺點： "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
缺點： "Our lougage did not arrive"
優點： "The seats seemed to have more space on this plane which was nice."
缺點： "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
優點： "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
缺點： "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
優點： "Crew was very nice and helpful, entertainment system worked well and had good choices"
缺點： "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
缺點： "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
優點： "Excellent very good"
缺點： "Everting so good ex"
缺點： "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
優點： "Airlines issue"
缺點： "Profiling certain customers"
優點： "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "The food and the punctuality"
缺點： "The technology in interteiment is not touch screen"
缺點： "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
優點： "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
缺點： "Nothing to be honest . All positive."
優點： "Thankful for coffee being served without charge. Not all airlines do that."
優點： "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
缺點： "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
缺點： "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
優點： "Great crew service. Among the best ever."
優點： "great choice of entertainment content, friendly crew"
缺點： "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
優點： "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
缺點： "Nothing to improve"
優點： "Crew was friendly, and the food was better than the usual KLM fare."
缺點： "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
優點： "Same as above"
優點： "Wide selection of entertainment, food was good."
缺點： "Boarding unorganized, but that may have been more of a passenger issue then KLM"
優點： "Spacious cabins, friendly service"
優點： "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
缺點： "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
優點： "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
缺點： "Quite bummed that the flight didn't have wifi / USB):"
優點： "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
缺點： "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."
優點： "The check in process was very nice and smooth. The staff was so nice and friendly. Flight attendants were very nice too."
缺點： "The seats are just too squished. For a ten hour flight, it was SO uncomfortable."
優點： "Flight was short."
缺點： "Everything else"
優點： "The crew was friendly."
缺點： "I didn't get to Dallas. There was a mechanical failure. We all had to deplane. I was put on the flight for the next day."
缺點： "AA seats are very small and narrow. The reclining part was uncomfortable. I prefer legroom and comfort at Delta Airlines."
缺點： "Late. Again. For no good reason."
缺點： "The baggage claim took forever. And the flight was late."
缺點： "Boarding at gate a47 T2A at CDG was chaotic"
缺點： "Flight currently delayed 3 hours! No help booking another flight or compensation or way of getting back to NYC in time."
優點： "No major screw-ups this time!"
缺點： "It's AA, let's not try too hard here."
優點： "the food was great, and they served dinner right away so passengers could get some sleep before arrival"
優點： "On time and what more can you ask for?"
缺點： "No entertainment options"
優點： "Crew was nice and flight enjoyable"
優點： "Movies are comparatively new"
缺點： "My flights between Chicago and Japan delayed both ways. My wife's flight from Chicago to Japan which is one day before mine got cancelled. Her name wasn't in the system for her rebooked flight with Cathy Pacific. HORRIBLE!!!"
優點： "Safe and on time."
缺點： "Crew did the minimum, showing no appreciation to passengers or asking if they could do anything more. Virtually no communication from pilot about route of flight or progress during flight. American’s international service lacks any flavor of being international."
優點： "comfortable seating, lots of movie choices. food and drink selections were nice.Galley snack choices were underwhelming"
缺點： "Staff was fair, but nothing compared to the service on JAL from CA to Tokyo. Very loud throughout the flight pushing the drink cart through the 8 Business Class rows instead of just delivering drinks to the 32 people in the section. Once the initial food & beverage service was complete, the service practically disappeared unless i sought them out in the galley."
缺點： "Our wait to get to the gate was in excess of 40 minutes."
優點： "Our flight attendant was delightful. Nothing special with a flight, as long as its was on time."
優點： "The Pilot still got us here on time, even though we took off late"
缺點： "The flight attendant in my section was sharp & cranky. We never recieved snacks."
優點： "I got there on time and they didn't lose my luggage."
缺點： "The planes are too cramped, costs are too high, staff just love pointing out a carry on isn't a carry on even though it's sold as one and fits in every other airline's definition of one. Boarding process is ridiculous."
缺點： "Only half the crew worked"
優點： "It works if you follow the rules."
缺點： "Terrible lead flight attendant"
缺點： "Too cramped."
優點： "Flight was one time. Flight crew was also polite and attentive."
缺點： "Plane was more cramped than the flight to Portland, even though both planes were 737's."
優點： "Everything, crew, plane was clean, service was better than the previous international flight. Nont"
優點： "TV monitor back of headrest with movies."
缺點： "Had to wait about 25 mins after landing to deplane."
優點： "Crew updates during a technical issue investigation."
缺點： "This plane is very small for an international flight, and it does not have the proper entertainment system for long flights. To top it off, the plane was very smelly; I got a headache because of it. We also had to return to the gate due to a technical issue and ended up leaving almost two hours late, which defeated the purpose of picking this flight over the rest as it was the one that was supposed to land in Milan the earliest. I will be careful next time I pick a flight to check what kind of airplane they're using. My assumption that international flights have the best airplanes seems to be wrong :(."
優點： "I had a weapon to check and found that one of the case locks had been broken. With only minutes to spare a Huntsville TSA bag checker donated a personal padlock so I could make my flight. 5 stars."
缺點： "Monotonal flight orientation. Follow a Southwest Airlines model and add some vigor!"
優點： "Spacious seats"
優點： "Comfortable seat and environment, great food, smiling helpful staff"
優點： "Flight was on time and prompt."
缺點： "Stayed on the run way for a bit"
缺點： "Had a middle seat and didn't have the option to pick another seat without paying over 250 USD"
優點： "Everything was fine---smooth flight, no problems until after landing."
缺點： "We waited 45 minutes on the tarmac for a gate before we could deplane."
優點： "Roomy first class and very nice staff!"
優點： "Boarded quickly. Seats were comfortable. Friendly flight attendants. It was a quick flight, no entertainment used. Only had a cookie and water for food. Don't know about the other things."
缺點： "I'm still limping slightly from not having hardly any legroom period but it's just a fact that you're playing too not designed for people like me"
優點： "they would not let me up grade and there was plenty of room to upgrade"
缺點： "I am handicap and was not given a upgrade"
優點： "Flight on time."
缺點： "Paying extra money to pick seats before 24 hours check in. I have 2 children and cannot risk them sitting separated from their parents. I'm sure other travelers would not want a 6 year old aline next to them either."
優點： "They checked my carry on"
缺點： "Seemed unprepared my movie screen nonfunctional"
優點： "Sits were comfortable, love the tv combo allow to charge my phone"
缺點： "Cabin was very hot no air conditioning"
缺點： "delayed so long we missed our connection"
優點： "Everything went well. No problems."
優點： "Plane was clean; staff professional; no issues."
優點： "Friendly-on time-love the charlotte airport"
優點： "Crew were friendly"
缺點： "Ac was broke on plane, no wifi or entertainment options, lots and lots of being kept in the dark waiting and waiting after already boarding the plane or landing on the runway"
缺點： "No individual video monitors. Poor choice of audio channels."
缺點： "Taking a flight on American Airlines when I booked one on Alaska was confusing. Not clear disclosed at the time of purchase. And hard to notice on conformation email."
優點： "Crew is good"
缺點： "Delay is a problem, am late for second fly"
缺點： "Less full"
優點： "Gate attendant clearly explained how to handle bags And passed out tags needed. Flight attendant very professional and friendly."
缺點： "Nothing. A nice short flight"
優點： "The airline nore the airport were making people follow covid guidelines."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Comfortable fast trip"
優點： "The attendant at the desk was very accommodating towards my needs."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
缺點： "Very smooth and comfortable flight."
優點： "Even though we boarded late, things moved along and we got out just a few minutes late."
缺點： "We boarded late because they told us they were cleaning the plane from the previous flight, but when we finally got on, the floor under my seat was still dirty, so I don’t know what they were doing...."
缺點： "Tight seating"
優點： "The flight attendant from HSV to ORD was really funny! I don’t know if it was planned or intentional but he definitely had everyone’s attention!"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "I had an excellent sandwich on the flight from Germany. The Coach cabin crew were very good."
缺點： "Good price for money paid."
優點： "Excellent food and service"
缺點： "Cabin very cold."
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "Really awful, disorganized and unapologetic."
缺點： "No outlets or entertainment"
缺點： "The Basic Economy baggage policy is ridiculous. Charge me what the ticket costs upfront."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "It was an efficient flight. My only suggestion is for the flight attendants to receive some training on the finesse of service. They could be abrupt and mechanical rather than service oriented."
缺點： "Not available usb conector and the food is regular"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "The flight crew was very friendly. Very nicely designed plane."
缺點： "Lack of leg room for a 6'2" man like myself."
優點： "Made it on standby"
缺點： "Had to fly standby to get home because you made me miss my connection"
優點： "serice agents at the airport were friendly and helpful"
缺點： "flight was changed to go thru atlanta. the connecting flight was delayed 3.5 hrs making its departure at 1:51AM. ugh."
優點： "I liked that we were 15 minutes early. I also liked that the stewardess gave me a bag of chips to compensate me."
缺點： "I didn't like that someone took my bag of expensive Airport snacks and threw them away while I was asleep. Who reaches under people's legs!"
優點： "Comfortable seats and good service."
缺點： "Not really flight related, but having the call buttons located on arm rests was terrible and interrupted sleep for everyone whenever someone's arm would bump a button and set it off."
優點： "The plane was large and roomy. The employees were great. If the amenities that they offered would have been working I could have possibly given five in every category."
缺點： "The wifi and power outlets didn't work."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "I had nice people sitting beside me. Not too bumpy."
缺點： "Kind of cramped. Too many screaming babies. A lot of traffic to the restroom. Couldn't put up the arm rest on the window side."
優點： "No carry on fee .. nice staff .. on time!"
優點： "The flight itself was fine. Check in at the airport with United was terrible. The United agent on duty (Sandra Mcelroy) was rude, slow to process us, extremely inattentive. She either didn't know how to or was unwilling to verify our infant in arms' ticket, check our baggage, or receive a cash payment for our checked bags after she sent us to the kiosk for a third time. She never greeted us and only addressed us when absolutely necessary but had plenty of time to talk with her coworkers. It took nearly an hour for her to process our check in. She actually made another customer cry."
優點： "On time bags on time"
缺點： "Long wait on the tarmac on the short flight"
優點： "Crew- very efficient on the ground andon the air"
缺點： "Inner flights no entertainment. Maybe dhould go wifi like LH"
缺點： "I payed for my flight about a month prior and for some reason still did not have a guaranteed seat on the flight and almost got left behind"
優點： "Crew was nice just snacks flight was turbulent no one fault"
缺點： "aborted takeoff due to mechanical problem, a bit scary but crew opted for safety and we changed to another plane;thus, long delay but unavoidable."
缺點： "Missed connection due to under staff at customs (don't they know exactly how many people land at each time?) it was ridiculous, of course no help from anyone except "you can sleep on the floor if yoi want"????"
優點： "This was one of the top 5 worst flights. I have over 150k of miles logged. I will do my best to NEVER fly United again."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
缺點： "We boarded and waited then was told we would wait more for people on a late flight then something wrong was found on the flight. After over an hour we were able to get off. Then we were told about 20 minutes later to get back on. No one can see the future. What i did like is that you let us get off the plane for a while before our 3 hour destination. Wish that would have happened sooner. This. Was on the flight from Boston to Salt Lake"
優點： "The crew was very professional and very friendly"
缺點： "The seats were narrow and the cushions felt like and old cushion on a wood board."