Overall excellent. Check-in can improve.
MY FLIGHT FROM ABU DHABI TO ISTAMBUL WAS DELAYED, WHICH MAKE ME LOOSE MY FLIGHT ESTAMBUL CHICAGO, WHICH MAKE MAKE LOOSE MY FLIGHT CHICAGO MEXICO, CONTACT YOUR GUEST SERVICE AND DIDNE HEL ME OUT EVENTUALLY AFTER MORE THAN 36 HOURS OF TRAVELLING HAD TO BOOK A HOTEL NIGHT NEAR O HARE AIRPORT AND A NEW TICKET, SUDDENLY AT 12 PM ON MARCH 8 SOMEONE FROM YOU COMPANY CONTACTED ME SAYING THEY WILL HELP ME OUT BUT SINCE I HAD MOVE ON THROUGH MY OWN MEAN THE GUARANTEE DOESNT APPLY AND WONT RE IMBURSE FROM YOUR!! MISTAKE INCREDIBBLE TERRIBLE GUEST SERVICE
Amazing crew and hospitality I really enjoy flying with them definitely my favorite so far:)))
優點： "Service was excellent. Technology was amazing. The people were Beautiful"
缺點： "If patrons were more respectful of other patrons & guidelines set in place. Thank You!"
優點： "As always, Turkish Airlines takes care of their customers with the best service."
缺點： "Seats could have been a little better."
缺點： "Turkish Airlines, as always, up to the mark!"
優點： "Always great crew."
缺點： "I didn't have any cimplaints."
優點： "Everything was great one of the nicest airlines I've ever flown on"
缺點： "Nothing everything was great"
優點： "The crew is cery helpful, professional and the food is amazing"
缺點： "Wifi shows up and u get connected but does not work"
優點： "Just needed a chance to rest during this long trip and that was possible. Slept well, had a nice meal and arrived ready to go. First trip on Turkish Airlines but will absolutely be back. Crew was great!"
優點： "Really like the airline, sat in the front rim of economy. My husband is over 6ft and he was happy with the leg space. As was I since we flew right our 1 and a half year old boy."
優點： "good people /service, good food and comfortable seating nice experience all in all"
優點： "Boarding and arrival was on time."
缺點： "Crew unprofessional, gave my vegan sister a chicken sandwich, forgot to serve some guests, they were unpolite and inpatient."
優點： "Friendly checking in staff. Easy to us and good variety movies."
缺點： "Short leg-room, squeezed chairs, air stewards too busy to remember to follow up requests, Less than enough choice for non-cheese food-type. Less than clear English command."
缺點： "Same problem as the first segment (see above)"
缺點： "The boarding was a little more chaotic, but the host airport has a major influence on that process."
缺點： "The crew was not very warm and/or welcoming - they were short, impersonal, and kind of cold"
優點： "Efficient and clean with decent size seats but not to the standards of the MIddle eastern airlines. Good if compared to a intra-europe flight."
缺點： "Seats we’re tight and not what’s expected these days for a night flight over three hours Internationally."
優點： "Last my lagge"
缺點： "It should be connected fight with my other flight"
優點： "Good comfort, staff friendly and smiling. Passport control, security and boarding were straightforward."
缺點： "No boarding pass available online in advance for flights from Nicosia (neither electronic nor printed). Only to be collected at the airport. As a result , although I had no hold luggage (only cabin bag), I had to queue at the check-in/drop-baggage desk to obtain my boarding pass! This is the old prehistoric system dating back to the last century."
缺點： "The flight arrived late and Tipton Long to depart."
優點： "Crews were cooperative."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Did a very good job of efficiently, securely dealing with US requirement of no laptops, no tablets allowed on flights from Middle East."
優點： "Great experience for my first international flight."
優點： "I loved the trip! Everything was wander full!"
優點： "the food is good - staff are generally friendly but not great with English if you have a problem"
缺點： "Why does Turkish Air boarding always have to be so chaotic - pushing and shoving, etc. Why cant TK control their business class space - people from economy always coming up for bathrooms when there are plenty in the back....."
優點： "Wi-Fi should be free on thec plane"
缺點： "The song selections was inadequate. Need more Nigerian hip pop songs"
優點： "We liked being in Exit row and the food and service"
缺點： "On way over BOS-->IST the seats were the closest together I have ever had. Exit row video screen support arm did not hold in place"
優點： "Price, Price, Price"
缺點： "Keep going KAyak"
優點： "Everything, starting from the airport's employee"
缺點： "Airline should advise during check in- especially on line check in there are no electronics on board. This caused significant delay and annoyance for about 100+ passengers"
優點： "I love everything about this airline. I'm a fanboy of Turkish airlines every time. Great in cabin entertainment, great service, always awesome aircrafts."
缺點： "i had asked for an aisle seat and ended up on seat 7C which is the one that is next to the seat where the stewardess sits down. I wouldn't have minded at all but my seat and the one next to it didnt recline anywhere near as much as every other seat in the whole airplane. It was really uncomfortable for me and the person who was seating next to me. Hopefully this will be the last time i get stuck in that kind of seat."
缺點： "Terrible service, unhelpful staff on flight and in airport."
優點： "The service was okay."
缺點： "There was a woman sitting behind me with a loud child that kept kicking my chair."
缺點： "I didn't like the fact that I was not able to change the flight for the earlier flight which had many free seats. Despite this, I had to wait 7 hours in the airport, it was really bad..."
缺點： "to hot, very hot!!!"
優點： "Impressive design of the cabin, especially the extra large WC. Wonderful staff. Food was exceptional and plentiful."
缺點： "Need a bit more leg room in economy. The seat width and cushion was excellent, but when the person in front of me reclined, I could barely get out of my seat."
優點： "Spacious, coffee actually tasted like coffee and not water like in other airlines. Everyone was very friendly"
缺點： "I brought a small suitcase and they told me I couldn't take it on the plane... when I got on the plane there was more than enough space. Everything was good afterwards. I was just hoping to not having my suitcase checked in so that I wouldn't run risk of losing it. I got my luggage from the pickup area with no problems!☺"
缺點： "Delay in receiving luggage ,"
優點： "I paid for WiFi but the service didn't work perfectly, I wanted to switch device,which you have to logout first. The button didn't work"
缺點： "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
缺點： "My flight was supposed to leave at 3 am. Not was delayed till 4:30. I had only 25 minutes to catch the other flight. I made it last minute. I asked the Turkish airline representative at the gate if my bag is on the plane. He said "yes". When I arrived to London I couldn't fibd my bag. I spent more than an hour looking for it since the employee assured me it was loaded to the plane, the person who was waiting to pick me yo had to pay around 15£ parking and wait for one hour and a half. I arrived without luggage. I have everything in the bag, my umbrella, jacket, cloths, pajamas, underwater, everything... the allowance that Turkish Airlibe said they will give allowed me to only buy a Pajama. I am totally NOT satisfied. I will not travel on this Airlibe again"
優點： "Flight had only 10 minute delay and only an hour layover. Boarding was pleasent"
缺點： "As expected food wasn't that good, the crew was a little slow, and seemed like didn't care that much about passengers individual needs."
優點： "The service was great non stop and the goodies for the kids was amazing."
缺點： "All was good"
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "The quality of service, food and beverage variety, entertainment selection, and overall aircraft condition were superb. From the fresh flowers in the toilet rooms to the selection of top shelf alcohol, it was all first class, and all of this in economy. People who have not flown them will be amazed."
缺點： "The only thing I was disappointed in was the fact that the aircraft was a Boeing 777 which is new, but less roomy than the Airbus A330."