優點： "Boarding was efficient and the crew were nice."
缺點： "the seating is horrible. it was the tightest seating I've ever experienced."
優點： "Great airline"
優點： "very nice crew"
缺點： "my baggage was lost"
優點： "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
缺點： "Fix the damn KIOSKS at Vienna!"
缺點： "1. In Flight Entertainment 2. Controlled In Flight Temperature"
缺點： "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
優點： "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
缺點： "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
優點： "Seat was good"
缺點： "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
缺點： "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
優點： "quick/efficient boarding - good staff - good food - easy flight !"
缺點： "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Crew was nice and efficient"
缺點： "Economy seats don’t recline enough."
缺點： "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
缺點： "The flight was cancelled and had to be rerouted on United Airlines."
優點： "Good food, friendly service"
缺點： "More trash pickup; only one round of beverage service"
優點： "Friendly and efficient crew. Flights were on time if not even early."
優點： "The service"
缺點： "The food."
優點： "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
缺點： "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
缺點： "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
優點： "Smooth flight."
缺點： "Seat a little cramped."
缺點： "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
優點： "Crew where awesone and the choice of entertainment was fantastic"
缺點： "Seats way to close together"
缺點： "Didn’t happen."
優點： "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
優點： "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
優點： "Good services!"
缺點： "We did not get two of baggage at the destination."
缺點： "They have mabaged to lost my luggage"
優點： "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
缺點： "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
優點： "The flight crew was nice. Plane departed/arrived on time."
缺點： "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
缺點： "Tiny old cramped plane."
優點： "The cabin crew were pretty good. That's about all that was good."
缺點： "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
優點： "The supplied pack of toothpaste/toothbrush"
優點： "Ground staff at Manchester very helpful"
缺點： "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
優點： "Comfort economy well worth the extra."
優點： "The included snacks and the seats."
缺點： "OLD plane without comfort or entertainment"
優點： "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
缺點： "The entertainment was quite dated and didn't have new movies etc"
缺點： "Only one queue for boarding. Flight late on arrival."
優點： "The staff was fast and curteous."
缺點： "There is not anything to complain about besides the usual discomfort of travel."
優點： "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
缺點： "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
優點： "Same as above"
優點： "The service, entertainment, food, the crew, the aircraft were excellent."
缺點： "They put us in a Transavia plane."
優點： "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
缺點： "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."
優點： "Special treat for King's Day Friendly crew"
缺點： "15 min late boarding 30 min delay leaving the gate Very little leg room"
優點： "Excellent service"
缺點： "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."
缺點： "Completely none sense to change the time of départure (30 min earlier) with just a simple email 24h before and w/o sending a text on mobile phone."
優點： "Smooth travel"
缺點： "I can’t think of anything"
優點： "Air Europa sucks. Avoid if you can. Not worth the savings."
缺點： "I was charged 120 dollars for my luggage and I bought the ticket with the impression that it was included. The lady at the airport told me that I should have paid at the check in but it was nothing there to inform or indicate anything about it. And I have to pay another $120 to go back. I'm never buying from kayak or air eurpa again."
缺點： "When I booked my flight I was never asked if I wanted to include a piece of luggage so I assumed it was covered, and then I got charged $120 for it at the check-in desk. No apologies whatsoever from the lady, who was pretty rude. I will never fly with them again since the service is not great and this charge made the overall cost of the trip more expensive than traveling with a better airline."
缺點： "Flight was delayed for over 60 minutes. In addition, boarding was poor an took over 30 minutes. Leg room was ok, however, seats were very narrow"
優點： "The plane was new and very comfortable"
缺點： "Free snack"
優點： "Was not full"
缺點： "Out dated plane. Poor boarding process, bad service horrible food"
優點： "Why do I needed to pay at the airport addiction 150 euros for one suitcase? Why was it online included to find out the I have to pay extra? That’s addioanl 30% increase for the price of the ticket. I’ have been using you for a long time and not really happy"
優點： "First flight on Air Europa biz class to AMS. Easy check in. Great lounge st Madrid with plenty of food/drinks. Leather seats with blocked middle seat. FAs were friendly and efficient. Landed ahead of time. Bags were first off. Great value with these services"
缺點： "Liked it all"
缺點： "the flight was 40 minutes late and then it took more than an hour to get to the gate and get our luggage. I lost a flight that I was connecting. I was told that I had ample time (2 and a half hours) Did not receive any help to connect on time."
優點： "The plane was very empty so i was able to spread"
缺點： "Food was bad for a 9 hr Flight"
優點： "Flight itself was good, no options for emtertainment tho"
缺點： "Check in was terrible at the terminal. Poor signs or personnel to guide the checkin lines caused fights among passengers and confusion where to check in from. Ground attendants arrived and did not inform the crowd right away causing dangerous physical and verbal fights among people making different lines. Terrible situation"
優點： "Salimos a tiempo"
缺點： "Los sobrecargos muy deficientes, poco amables, sirvieron muy tarde la comida, contestaban muy mal a lo que se les preguntaba, pésimo servicio"
缺點： "A low cost company trying to compete with bigger company and prices too high for what you got."
優點： "This is the most basic service of just get on the plane type of travel. Nothing is included. They would charge you for the air you breath if they thought they could get away with it."
缺點： "My carry-on of clearly leagal size was tested to see if it passed. Happy to say IT PASSED they could not charge me. No in flight entertainment as there is no place to put a headphone into. They tell you to use your smart phone. The flight attendants disappear and really are not there for any reason I could see except to find ways to charge you for something. When they do show up they basically try to ignore you."
缺點： "Delayed for full day today n Madrid did not get put on the next flight but flights that were much later:("
優點： "I'm a big guy, 6ft 4in, over 300lbs and I had an exceedingly comfortable 6 hour flight. Staff was friendly and just the right amount of interactive."
優點： "Good service and comfortable flight"
優點： "The seats were comfortable and the flight attendants were pleasant and professional. Very impressive!"
缺點： "Entertainment selection limited"
優點： "I liked the price. Free eine. Dinner ok"
缺點： "My bag was lost, took 3 days to get. And tad checked it. Not sure why, but didn't like that."
優點： "Wide body plane A330"
缺點： "Seats too narrow. No individual TVs, no entertainment, not even a music channel available."
優點： "The flight was easy to board when it was time. We left and arrived on time."
缺點： "There was only one person initially checking people in. Then when there was a second person, she was going to make us move to the end of the other line after waiting 30 minutes. She did end up taking us, but it was only after conceding that."
優點： "Arriving plane was late and then there was added lateness because of a bag put on the plane without owner getting on plane -- perfectly fine otherwise, just a bit disorganized."
優點： "Flight left and arrived on time and seats were comfortable for airline seats."
優點： "The ticket / check-in agent was very helpful and made sure we were seated together or near each other on all 3 legs of our travel."
缺點： "The inability to check in ahead of the flight is frustrating - especially when you have to wait for nearly an hour for the counter to open."
優點： "Fell asleep for almost the whole 2.5 hour flight so I'm with it."
缺點： "Can't thing of anything"
優點： "The crew members were really nice. Five star treatment for economy travelers."
缺點： "The plane is big and modern but lacks entertainment alternatives. They offer an IPad for rent for 10Euros. Not good."
優點： "Short flight"
缺點： "Not clear how to precheck a bag when booking Cost 30 instead of 15 dollars at counter"
優點： "Brand new airplanes 787"
缺點： "No outlets!"
優點： "Timeliness cleanness food movies"
優點： "Onboard service was great. A small tram picked me up as I was in a Wheelchair and transported myself and companions to the terminal."
優點： "Seat clean crew nice windows new different improved. I liked you served pinapple juice The dinner was very good. TV great"
缺點： "The breakfast ...not so good (but good that you provide it.) The whitebreard sandwich could be much better...I don't even know what was in it. The muffin was not interesting but it tasted ok. apple is,better. it was just sugar. Maybe a bigger yoguart plain with real berries. a sandwich ham and cheese on a croissant then I eat at least the croissant! then you don't need a muffin."
優點： "That plane wasnt full"
缺點： "- mediocre entertainment onboard - small and old sits - payed wifi who never works"
優點： "The crew was great!"
缺點： "Meals not very healthy. Hardly and fruit or vegetables."
優點： "They leave me in Santo Domingo with no reason and no phone to call and solve the problem. That cause problems with my job. They don't have customer service to help people in this case."
缺點： "The flight was delayed more than 2hours. Our flight was supposed to depart at 01:15am and until 2am pilots didn't show up. The flight finally took off around 3am....such a bad experience in the mid night"
優點： "Everything was just perfect. I will flight with them again."
優點： "Staff was nice"
缺點： "flight was almost 2 hours delayed and no one explained anything"
優點： "Almost nothing"
缺點： "The distance between the arriving and departure flights was about 20 minutes walk, and we had very short time to go from one side to the other. Then the departure was delayed without any explanation for about 2 hours. The food is not good. The entertainment system does not work. Even they sell the headphones. Little space between seats. Baggage was delivered after two hours!"
缺點： "The long delay."
缺點： "it was delayed. they told us wouldn't affect our connection. Going out to get on and off the plane- awfullll . having to board a bus to go to the terminal and waiting. terrible."
優點： "Lunch and dinners and service was better in this fly compare to my last 2 trips same fly itirenary"
缺點： "Snacks (breakfast or PM snack) Also this is the 3rd fly that I take in las 15 months and alwyas de plug on the seats are either damage or do not operate. 3 out of 3. Please conduct an assesment of your PM verification"
缺點： "Very cramped plane, weren't given breakfast or drinks. I just suggest never flying Air Europa. Terrible airline."
缺點： "the flight kept getting delayed. There was NO AIr Europa represtentatives at the airport. Telephoning them was not helpful. They either hung up on me or kept saying to call back later. Flight ended up being cancelled. Shuttle busses to hotel, which was a a full hour away took us hours to get to. Arrived at hotel at 5 am! Return was said to be at 10am but wasn't until noon for what they told us would be a 3 pm flight. Ongoing lies. Flight didnt leave until 10:30 pm and then there was a 45 min delay on the plane. Plus lots of waiting in lines all day. It was horrible. Missed a full 24hrs in madrid. Hope to get some money back as compensation."
優點： "Food was good, service was great. Seemed like a brand new plane."
缺點： "Smelly passengers"
優點： "The Flight Attendants were attentive to our needs, friendly"
缺點： "Unfortunately, there just wasn't enough leg room"
優點： "probably nothing, everything felt cheap"
缺點： "food bad by any standards, clumsy stewardess spilling drinks, very long boarding, very poor entertainment choices"
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