AVL - TPE
優點： "The crew did a mediocre job of keeping us informed as to the delay of takeoff."
缺點： "There was some type of mechanical or electric issue that delayed our flight by 30 minutes or so, which is unwelcome for a flight that late at night."
優點： "Everything went very smoothly."
缺點： "I wasn't able to connect my ipad to the free wifi for any of my four flights."
缺點： "flight left without 1/6 of the passengers. ¯\_(ツ)_/¯"
優點： "Crew was very nice, professional."
優點： "Leg room in comfort +"
缺點： "Removal of food trays could be done sooner"
缺點： "A lot of turbulence"
缺點： "No hubo comida suficiente"
優點： "Crew was excellent, seats are never excellent"
缺點： "Temperature control. Information about the delay"
優點： "Boarding was very efficient. Flight attendants were helpful and kind and seemed to care."
缺點： "We booked basic seats knowing we might not sit together however we did not know they would separate children. They put my husband and I in an exit row and my daughter at the back of the plane with strangers. I was not comfortable with strangers being responsible for my child. I assumed they would seat children with at least one parent. We did ask to move at the gate and the accommodated us with the last row on the plane. No recline, no window, and right next to the bathrooms. We took it to be with our kid but this policy needs to be revised. Kids should always be seated with the adult responsible for them... who knows what kind of person might end up next to my child. Not to mention if she had needed something is the stranger gonna take care of it? It’s just a bad practice imo."
優點： "Crew professionalism."
優點： "live tv, watched the formula one race"
缺點： "Seats were not comfortable, and the side panel at my feet was broken off and i could see through the floor of the plane"
優點： "Entertainment was great , also being able to watch live tv. Cabin crew were good"
缺點： "Be on time , delayed for an hour"
優點： "Crews are very friendly"
優點： "Confort was minor but ok"
缺點： "The flight was not on time. The staff broke my carry-on zip for expansion and refuse to admit it was a suitcase damage which need to be repair. They said put a belt around it to use it !!!! It is a 1 year new piece of luggage from Delsey which is a very good quality brand and expensive!!!!!!"
缺點： "Plane was late taking off. Crew did not provide water when requested. They were busy with beverages that they could sell at a cost."
優點： "The flight was on time and they did give free snacks! Nice change!"
缺點： "Flight attendant in First class was visibly frustrated and unfriendly. He was not helping with my simple request for a blanket. Also, the were no food service in first class."
缺點： "Our flight was late, and we had a sick passenger and had to wait until they leave however many of us had connecting flights in which we missed. The flight attendant should have allowed the one's connecting a flight leave first."
優點： "Clean Washrooms"
缺點： "N A"
優點： "good flight, inflight menu and movie library"
缺點： "rude bag drop off kiosk"
優點： "Choice of Entertainment was excellent"
缺點： "Bigger snacks - 2 small cookies or small pack of almonds was indigenous 2 hr flight"
優點： "It was horrible. Delta really should have cancelled and refunded the flight altogether."
缺點： "Offered meals for purchase."
缺點： "Compared to Virhin Australia crew, Delta staff seem almost poorly trained in comparison. For example, Drlta crew don’t check your pass, don’t immediately move down the aisle to move along tourists busy discussing their seats and then line up for Boarding seems chaotic at best."
優點： "Food and drinks were great"
缺點： "Would have liked being able to select a window seat."
缺點： "Departure delayed by 1hr30"
優點： "The crew was amazing"
缺點： "Had to collect & re check luggage between flights. Couldn't they have been transferred to the next aircraft?"
缺點： "Plane was way too hot and stuffy, wasn't until about 20 min into flight before started to cool down."
優點： "The crew and comfort was ok"
缺點： "The snack options coming from us to aus were only packets of crisps/chips and apples and cranberry juice."
優點： "Friendly, efficient crew"
缺點： "Uncomfortable seat in 1st class. Poor quality video screen, too small, too far away, poor sound."
缺點： "I was never notified that the flight from Asheville to Atlanta was delayed...probably cancelled...... my connection to Munich would have been missed..... not reliable and not customer friendly to never notify the passenger!"
優點： "Clean new plane. Very nice"
優點： "Staff and flight were good"
缺點： "The chicken dinner was mediocre"
優點： "Crew were nice. Flight itself was short. Was quick boarding considering how busy the flight was"
缺點： "Plane was very old. Seats were rigid and not very comfortable. No entertainment. Just basic really."
缺點： "No entertainment options at all."
優點： "The plane had more leg room and felt less confined because of higher ceilings."
缺點： "The 2 bathrooms in the rear are VERY narrow. I'm average size and barely fit. Also, the waiting area in terminal 3 at LAX is very crowded and noisy and the options for charging portable devices is minimal. I will definitely avoid Delta if I have to go through LAX."
優點： "On time flight courteous service"
缺點： "Plane journey awful. Speaker had a loud buzzing noise all the time so never heard a word bad landing. Rattling plane Very cold."
缺點： "Delayed 3 hours"
優點： "Delta Comfort Plus for the win! Great seats with plenty of legroom and room for carry ons. Friendly flight attendants"
優點： "Seat confort"
缺點： "Food and drink service"
優點： "Waiting in the departure lounce was ok"
缺點： "Boarding was kind of stupid Delta is boarding in Zones and starts at the front instead of starting boarding passangers sitting at the back of the plane and moving forward NO they do it the wrong way and due to that boarding takes to long and makes you frustrated."
缺點： "I am very short (5’0”) but there just isnt enough room i cant imagine what a big person feels on a 9 hour overseas flight."
缺點： "My daughter was booked on this itinerary and was finishing her last leg of journey. Complete ticket was booked thru Delta Airlines. Her flight from Amsterdam to New York today operated by KLM, was delayed by few minutes. And Delta flight from JFK to Cleveland DL4084 was preponed by airlines. Result was my daughter was not allowed to board the aircraft. Worst was yet to come. Your staff at the gate offered her a flight to Cleveland for next day at 3:30 pm??? Means around 24 hours later. Is this how you behave with a girl of 19 years, asking her to stay at the airport. She was refused Hotel and Lounge stay by your team!!! Is this what you call customer services??? Obscene services is what I would like to term it as!!! My daughter asked them to give this is writing, which was refused to her. Why are your people scared to put it in writing if everything that you are doing is right by the Law??? I was left with no other option but to book her on American Airlines flight today departing at 9 pm to ensure that little girl doesn’t have to spend close to 24 hours at airport by paying $423. Who is going to bear the loss of money and mental torture that your team has given to me and my daughter???? I shall be awaiting your response as to what do you have to say to this pathetic attitude of your team. Rajesh Mendiratta Sent from my iPhone Rajesh"
缺點： "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"
缺點： "No food"
缺點： "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
缺點： "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
優點： "The crew was professional & friendly"
缺點： "Food was terrible honestly, entertainment system didn't work on 1st flight."
優點： "Flight was on time."
缺點： "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
優點： "Professional crew. Good simple check in."
缺點： "Information on arrival time was not correct"
優點： "Great crew."
缺點： "Ran out of business class meal. Substituted a Econ class."
優點： "Flight arrived on time"
缺點： "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
優點： "Food was great, enjoyed watching videos, staff very profession and friendly."
缺點： "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
缺點： "The plane is so old..,"
缺點： "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
優點： "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
缺點： "I congratulate the KLM crew!"
優點： "Just as I expected. And I made my last connection easily."
優點： "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
缺點： "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
缺點： "Travelled business class and was ace experience"
優點： "Crew was helpful and food was very good"
缺點： "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
優點： "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
缺點： "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
優點： "The crew is really welcoming"
缺點： "The seats are too narrow and a bit too hard"
優點： "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
優點： "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
缺點： "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
優點： "Like the overall KLM experience"
缺點： "Food could have had better quality and the stewardess served it all at once versus in the various courses."
優點： "Nice aircraft"
缺點： "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
缺點： "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
優點： "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
缺點： "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
優點： "Nice seats. Only seats with a row of 2, which is what I wanted,"
缺點： "not really"
優點： "Seating is tight. The crew was great !"
缺點： "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
優點： "On time and friendly crew"
缺點： "Boarding needs improvement"
優點： "great crew and comfortable flight."
缺點： "sceens in the plane to show map and direction of travel"
優點： "very attentive crew"
缺點： "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
缺點： "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
優點： "The flight arrived a few minutes early."
缺點： "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
優點： "Best airline in the business quick efficient and outstanding service What else can you say"
優點： "Smooth flight."
缺點： "Seat a little cramped."
缺點： "Not enough leg room"
缺點： "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
優點： "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
缺點： "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
缺點： "Nothing special"
優點： "The staff tried to help me when it was evident we would not arrive on time"
缺點： "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
優點： "Shirt flight but well catered, boarding was efficient and quick."
缺點： "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
優點： "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
缺點： "Boarding was chaotic and congested with not much information or order."
優點： "Great service"
優點： "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
優點： "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
缺點： "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
缺點： "Food had only vegetarian choices. No charging place and ambiance was noisy"
優點： "Everything is top notch for an airline company."
缺點： "Nothing.... I enjoyed every moment of the flight."
缺點： "They have mabaged to lost my luggage"
缺點： "Every seat sold. No social distancing. Mask rule not enforced."
優點： "Signs etc were clear. Emailed for delay."
缺點： "Flight was delayed with little explanation to why."
優點： "Everything was seamless."
缺點： "Food tray was broken."
缺點： "Boarding slow"
缺點： "The flight boarded twenty minutes late despite the plane being at the gate early scheduled departure. Baggage took another forty minutes to load. Then they decided there we were overweight (data that should be known before the cargo was loaded) and off loaded two people. Then after another delay they realised that off loading people meant off loading their baggagge, total delay nearly 2 hours The hedset socket on the entertainment system did not work The USB port did not work THey ran out of food after serving three rows, loaded four sandwiches, no wraps and 2 cheese plates for a full evening flight that was over 5 hours in duration including the delays."
優點： "Direct flight and good personal service provided by crew."
缺點： "Flight was delayed and overbooked causing further delay at departure gate. Plane is small and cramped."
缺點： "Wifi didn’t work."
優點： "Wide choice of films on the flight, boarding was hassle free."
缺點： "Crew could have been much politer when asking about the food wishes of others. Seemed to have no idea how to walk through the aisles, hitting my head and shoulders more than once while walking through."
優點： "The crew were great, entertainment was good."
缺點： "After sitting on the plane for an hour they found a problem and so we had to deboard and wait for another plane. Obviously better than taking a less than optimum plane but added a lot of waiting time to an already long day. Not great that on a 6 hour flight we had to buy food."
優點： "The crew were nice, glad I paid for the extra legroom."
缺點： "The food was only so-so, but it’s only a short flight so you can’t expect too much."
缺點： "Be on time. Also we sat in first class and it would be nice if the center counsel was smaller giving the passengers more seat room."
優點： "The boarding process and its ease"
缺點： "The Wi-Fi was not free and quite expensive. The space between seats was too narrow for my legs resulting in an uncomfortable journey. The entertainment was dated and not varied enough. The food was borderline unsavoury. The wines were cheap... Not an airline I would recommend to anyone."
缺點： "Great services"
優點： "great trip"
優點： "The crew was amazing"
缺點： "allow us to choose seats without financial restriction"
缺點： "The service from the check in desk to the stewardess"
缺點： "Waited on the tarmac for over an hour before departure with very little explanation."
優點： "Great Airport and easy access to the gates and transportation."
缺點： "My son and I had seats in different places and they asked him to move forward several rows because of weight and the seat beside him was empty so I asked if I could sit next to him and they said no without giving any explanation. That kind of upset me. Just a short explanation would be fine."
優點： "Staff were friendly and efficient"
缺點： "No snacks because of short trip, so can’t rate properly."
缺點： "Over 45 mins for bags to get on the belt ? Ridiculous. Won’t fly with AA again"
優點： "The flagship first seats in American Airlines are among the best in class given that I only flew from Miami to JFK. Fully flat beds and ample room."
缺點： "Very limited food options."
缺點： "small plane"
優點： "They seem to have more time for the passengers then other airlines do"
缺點： "Waiting for 30 minutes a Dublin to dock."
優點： "I liked the room."
缺點： "There was no entertainment. Could not get seats together."
優點： "The plane was not busy so services took about 5 minutes, everyone had 2 seats minimum and generally quiet. Had it been busy, it would have been different in that seats were not very wide, aisles very small, if the seat in front reclines and you don't, you can't see your screen and not a lot of space in general."
缺點： "If you want to select your seat, be prepared to pay £175 per flight. This is ridiculous! Second meal was a very bare bbq beef pie or sweet potato pie... On their own with nothing else and it arrived 30 minutes before we landed so very rushed. On a 9.5hr flight the 2nd meal needed to be an actual meal and come sooner than it did."
優點： "Arrived ahead of the scheduled time"
缺點： "Plane was less than half full yet the crew appeared pressured .... one crew member didn’t wait for me to complete my request and she brought me eat phones yet I wanted to ask for water to drink! Seats don’t recline much ...."
缺點： "Super tiny seats"
缺點： "The delay in boarding the flight in Chicago that made us miss our flight to Nairobi and has cost us a lost luggage which was checked in at Chicago and has not been located to date"
優點： "Great crew, comfortable flight."
優點： "Great crew again, basic aircraft but comfortable economy seats."
優點： "Everything went smooth and fast"
優點： "The plane was late but from that point everything was fine."
缺點： "One bathroom for whole plane for 5.5 hr flight. Enough said."
缺點： "The flight was delayed. The food was not great. There is not a lot of space in these planes, and it was a long flight. There is no power supply."
缺點： "Announcements were way too loud and they kept trying to sell us their new credit card. Bad enough being crammed into a tiny seat, but then you don't get any peace and quiet."
缺點： "Taxied for 45 minutes. 10 minutes to open the door. Had to walk .5 mile to get to customs. Had express pass because of connecting flight Still had to wait in line with express pass. Then had to transfer to new terminal. Trains out at ohare so buses. Waited another 30 minutes for a bus then 15 bus ride. Missed flight and had to set around for 4 hours for next. Totally unorganized. Not this way in Japan."
優點： "Great films and tasty food"
缺點： "Had to run to gate after two buses to reach correct terminal. Saw info that flight was closing. Held up at gate due to confusion with my boarding pass. Limited leg room on flight. End of flight huge queues at Dallas airport for security. After a long flight a passenger does not need to be corralled through excessively long winding lines."
優點： "Exit Row Seating"
缺點： "Delayed Flight 1 hour and 20 minutes"
優點： "Went on time and looked after very well"
缺點： "Going over leg room, a bit tight"
優點： "Great crew"
缺點： "WiFi not working"
優點： "Good space in premium"
缺點： "Female cabin crew were aggressive, discourteous and frankly rude to the passengers when they had to verbally communicate. I hear this so often with American cabin crew. When I started to experience this I became aware of the same trend in regard communications with other passengers. Very unattractive."
優點： "Not much"
缺點： "Passengers bringing hot food on plane. KFC and McDonalds odours major in first 30 minutes"
缺點： "It was very cold on the flight, even with the blankets we were given."
優點： "Generally clean plane with good entertainment system and technology overall. Diabetic meal much better than in the past."
缺點： "Didn't announce meal choices at the start so flight attendant had to repeat herself every. Single. Row. They forgot my diabetic meal on the last part them forgot to include cutlery and it took a long time to sort out but they were otherwise lovely."
優點： "Everything was perfect"
缺點： "Not enough snow in salt lake"
優點： "There were only snacks, no setback entertainment"
缺點： "Add a meal and seatback entertainment"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
缺點： "Counter at Asheville, point of origin for the flight, was unattended at recommended arrival time. Attendant, when he finally appeared, seemed, to this traveler at least, unengaged, abrupt, even rude, certainly not as welcoming and helpful ad other UA counter attendants at busier airports and at more demanding times. The word lazy comes to mind. The same individual handled the gate. His demeanor there was similar. If it is UA policy to leave counters unattended, an explanation should be posted; if present policy requires one individual to handle counter and gate duties, perhaps more help is needed. This experience, all the more frustrating when a passenger ruses early so as to comply with recommended arrival and boarding times, combined with the fact that the incoming flight significantly delayed AVL to Washington depart setting the tone for a mostly mediocre experience crowned by a painful trek from terminal A to terminal C to catch the connection to PVD. Not a best effort by UA. Outstanding flight and cabin crews saved the day."
優點： "Flight departed on time. Good seat pitch in economy. Food and beverages included and tasted good surprisingly. Crew were helpful and efficient. Plenty of entertainment options for film, TV and music."
缺點： "Do not like the process of boarding by group number. Another way of squeezing money out of the consumer. Also causes chaos when trying to board. Seats too narrow in economy especially if your broad shouldered."
優點： "Amazing crew and good seats."
缺點： "In my experience everything was great."
缺點： "Everything. My booking confirmation was with United Airlines only to get to the airport to find that they had subcontracted the flight to a budget airline. Eurowings. The food very substandard. If you were on a basic ticket, you were only entitled to water and no food. So people are travelling on long haul flights without being offered anything as standard. Passengers on these tickets were not aware that they would not be served.any food which is probably unethical. They offer to sell you food if on a basic ticket"
缺點： "More space on the flight"
優點： "Not much. The crew was friendly."
缺點： "Everything other than the crew!"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Flight attendant was not helpful with large package"
優點： "The airplane"
缺點： "The departure was delayed because of weather in Houston. If the Houston flight to SJC would have waited than we could have avoided other delays"
優點： "Read above"
優點： "Request for supply of earplugs was kindly met. Cabin crew were attentive and friendly. Food was some of the best I have ever eaten in Economy."
缺點： "Check-in staff at EWR were abrupt to the point of rudeness. Did not feel valued as a customer."
缺點： "This flight was not a Lufthansa flight as advertised. It was a United flight. And they changed the plane, I believe. The two aisle seats I reserved ended up being a middle and a window seat. Grrr..."
缺點： "Flight was cancelled"
優點： "The crew were so helpful and nice"
缺點： "Only if teleportation exists"
優點： "Smooth and easy flight."
缺點： "Going and coming back was delayed"
優點： "Flight was nice and empty"
優點： "After United lost our luggage in Houston we had to file a claim in Auckland which meant we missed our flight to Wellington. Ground crew were super helpful and got us on the next flight 30 mins later. Cabin crew were great and sorted us out with water and snacks before take off as could tell we were desperate after flying in from London via Houston."
優點： "Friendly staff and fast service."
優點： "Clean modern plane"
缺點： "Switched to American airways so the booking reference did not work. Had to call them to get a new reference so I could check in. But could not get boarding pass. Food not too good on the flight."
優點： "Comfortable and efficient"
缺點： "No vegan food options left"
優點： "I liked everything was excellent"
缺點： "There was a 10 minutes delay"
優點： "My daughter traveled as an unaccompanied minor overseas and was taken care of reasonably well. The staff in LAX were not as friendly but then I am just glad that everything was handled for her at such a young age being taken through such a big place. My daughter said she slept very little overnight due to a rude passenger who was talking very loudly and using a phone. But over all she was happy with the in-flight entertainment and I was pleased with the amount of baggage allowed at no extra fee."
缺點： "The staff were a bit impatient and rushed. Didn't seem to notice the actions of rude passengers."
優點： "Very friendly cabin crew. Sufficient food, quite tasty."
缺點： "Extra charge for spirits. Only beer or wine complimentary. Poor headphones and image quality so overall entertainment mediocre."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "absolutely nothing"
缺點： "i never made it to tampa and it was because the staff refused to help and offer assistance. SAS staff was the reason i missed my flight."
缺點： "Baggage took forever. . Caused a lot of confusion if at right claim carousel. Over 30min & counting...."
優點： "Good trip and on time"
優點： "Friendly, efficient crew. Short, smooth flight."
缺點： "Bit of a delay, no entertainment due to technical difficulties. No forewarning of the technical difficulties until after we were on board the flight. A gate announcement would have allowed time to find a movie on Amazon, or some other platform for the flight."
優點： "Landed early"
缺點： "No wifi or substantial snacks/dinner. Paid for bag"
優點： "Very comfortable flight"
缺點： "Lufthansa as an agent is a mistake! I had to deal with them prior to flying to the US. I have never ever had to deal with such bad service in my entire life. United was great though and I highly recommend them."
優點： "all smooth"
優點： "Very nice people working and good service."
缺點： "Very cramped with staff who I found overbearing. Not the most pleasant experience."
缺點： "I didnt like customer service at all"
優點： "Great crew, smooth flight"
優點： "Pleased with all"
優點： "fast take off and good service."
優點： "Friendly staff, happy to help"
缺點： "Was all good"
優點： "The service and convenience was excellent. Straight forward and smooth transition throughout boarding and catching connecting flight"
缺點： "The piece of mind given to me by the staff with baggage and connecting to the other flight"
缺點： "Flight delayed appropriately due to weather but staff at United gave out misinformation and apparently not able to keep apace with information some of us passengers finally accessed online from United. The Asheville airport is small and the only restaurant closed - so for 4 hours we were left with no certainty, no food, and incorrect answers. Perhaps it is because airport is small, or the particular staff people were unable to focus. Flight itself was great."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Economy seats had ok legroom."
缺點： "Connecting flight was cancelled so we automatically got out on the next flight. Our stop over went from 2h to over 7h. Staff at checkin were very unhelpful. They told us to go to the website to request a refund and wouldn't offer us any flight upgrades. We got on the flight and people were told not to sit in the unoccupied enconomy plus seats unless they paid for them. Pretty poor that considering there were at least 2 rows of seats available they are so tight they can't even be bothered to compensate us in a way that won't effect their bottom line. We completed the return request only to be told that refunds are not offered on schedule changes. Again pretty shoddy customer service and shows that all they are about is your money. The breakfast we had was disgusting. The melted cheese looked like someone had vomited onto my tray. On waiting for our connecting flight there was an old lady who was dumped at a gate on a wheel chair. They person then left without telling them what was happening. We could see she was anxious about not knowing what was happening. My wife went to the United help desk to ask for information for the lady's flight and was told she should just check the information board and dismissed. Not sure how an old lady who can't walk is meant to do this (this was explained to them). If United had bothered to make some kind of effort to be at least helpful in any stage with refunding / upgrading us and being helpful to an old lady maybe this review would be different. Ultimately all they care about is your money and will deliver a shockingly bad customer service wherever they can get away with it. I WONT be flying United again. I will pay more for another airline."
優點： "overall very pleasant and relaxing food good able to sleep due to luckily extra space! very pleased"
優點： "On time"
缺點： "Paid entertainment"