Delayed, again. Does this airline ever run on time?
Unfortunately, Delta discriminated against me due to my service animal doing his job @ check in. This happened after they overbooked my first flight & delayed me by 8 hours during which I had a broken nose & concussion & was just trying to get home to see a doctor. I have reached out to Delta 4 or 5 times now to try to resolve these issues with no avail. I put my first complaint in online over a month ago. At this point in time, I was also a Silver Medallion member because I frequently fly with Delta & have their gold card as well. Didn’t matter. The lady checking me in at HHI Airport lied about, disrespected me & refused boarding to me due to my service dog doing his job. When I tried to explain further she cut me off & called the sheriff over to intimidate me to leave the airport in total. I would highly reconsider flying Delta if you travel with a service animal or have a disability. They will berate & ban you because of it.
The flight attendant was really solid, concerned and considerate… went out of his way to find what wasn’t even offered. Just phenomenal!
Issues with luggage, gate agents and flight. Delta has really gone down hill. But the flight agents int he sky were kind and professional. Also enjoyed the entertainment--but shouldn't be charged for headphones.
Our flight attendants from SEA to DTW were really amazing. Our flight was delayed significantly which resulted in a near miss of our connecting flight to BOS. As it became apparent that we might actually make our flight they were very kind to relay calls to the departing gate to hold the plane as long as possible. What could have become a very frustrating overnight in the airport turned into a welcome final destination home.
It was a good flight, everything was great!!! I’m very thankful.
I’m still in Atlanta!!!!!!!!!
缺點： "40 minute flight delay and my luggage was lost/stolen."
缺點： "Love flying Delta superb customer service"
優點： "Boarded in good time, friendly crew, flight was comfortable, entertainment was good - and most importantly, landed on time!"
優點： "Desk attendant was very helpful, personable, and efficient"
缺點： "Couldn’t get a boarding pass for the last leg of my trip (AZO>DTW>ATL>CSG) when I checked in online, couldn’t get it at the Delta counter in AZO, nor in DTW. The staff at the Delta counter in ATL resolved it in less than ten seconds."
優點： "Great comfortable seats"
缺點： "Crowds in airport"
優點： "The crew was really nice! They were very energetic!"
缺點： "I am not blaming the airline, but the Salt Lake Airport. Everything was slow and everything was delayed! The airport staff was friendly, but airport management needs be prepared and perform better. Compared to other airport, there was not that many people flying, and still there processing issues."
優點： "I liked the crew."
缺點： "I didn’t appreciate the women at the boarding counter. She had a very bad attitude and was not approachable."
優點： "On time, smooth take off and landing."
優點： "Delta does an overall nice job."
缺點： "Food is OK. Service is friendly though. Comfort + was nice. Bathrooms were not great, smelled, could use a refresh."
缺點： "Have rhe right to carry at least one luggage per person at no cost. Besides carry on and personal item. Tickets prices and luggage costs are extremely expensive."
缺點： "People that take up more than one seat should be required to purchase two seats. The woman on the isle was over the arm Rest in my seat the entire trip. It is unfair to me. No one came to Take trash for 2 hours so we had to keep our tray tables down."
優點： "The flight was not crowded and plenty of flight attendants offering service throughout flight Also smoo5h flight."
缺點： "Got a stiff neck cause the seat would not go back. Makes it difficult to see the entertainment with my progressive lenses"
優點： "I liked the service to see if there was a chance to upgrade because of the connecting flight and even though there was a delay in the plane arriving to Alaska, the quick turn was excellent and we were in the air within a short period of time."
缺點： "The comfortability and that’s rear even if I had the middle seat. I had it on my way towards Alaska and didn’t have any issue"
優點： "It is good to be able to go straight to Paris without connecting."
缺點： "Boarding was a bit slow."
優點： "Crew was friendly"
缺點： "Paid extra for Econ Comfort but still got a seat with no in flight entertainment and they provided no food/beverage services."
缺點： "I boarded and my assigned seat was 1B, I had no where to place my bag as all the overhead compartments were already packed. I asked the flight attendant to help me and she said, I can find a place for my bag further down the aisle. This is a complete inconvenience, as I would have to walk and hold off the de-planing while I find my bag. I have always met friendly flight attendants to assist me as I am boarding, until this one! she was so rude and not willing to help at all!"
優點： "The flight entertainment and crew were great. They had a lot of the latest movies available to watch, though I'm not sure you'd be able to watch if you didn't have your own headphones (I did). The crew were friendly and helpful. I got a cold cup of coffee when it should have been hot, and they corrected it immediately."
缺點： "They charge you for everything: sitting in an aisle or window seat ($15); checking one piece of luggage ($25); for food, even on a five hour flight, save for complementary snacks like a granola bar or pretzels. I paid $11 for a tiny sandwich (it fit in the palm of my already small hands). I will definitely get good at the airport next time. It may be just as expensive, but at least it will be filling."
缺點： "Not enough room. Could have better technology and better food choices."
缺點： "Pilot did not give consistent updates for delays"
缺點： "could not check in on line as you did not give us the confirmation of the carrier we used which was not west jet the one you booked us through. You need to fix this problem for us to use you again"
優點： "The Delta check-in at RDU was terribly understaffed with only 2 agents handling baggage drop-off for a fully booked Boeing 757. I waited over 1 hour and got to the gate at the last minute. Poorly managed! The flight crew was great though! Very attentive service even in the economy class!"
缺點： "The food could be better."
優點： "Arrived early"
缺點： "Seat comfort. Interior is a little dated now."
優點： "I was a little concerned flying West Jet due to poor experiences in the past with Delta, but the flights were on time, staff friendly and accommodating and the plane very comfortable."
缺點： "Nothing negative to say!"
缺點： "No power outlets, back of the plane is really loud, overhead bins suck"
優點： "It's Delta so I got miles"
缺點： "Cramped seats, no food. It's not what you'd expect from Delta. Exit row doesn't help, and forget the bulkhead if you're over 5ft 8in. Look for a flight with first class or a bigger plane, they have them"
優點： "Liked seating in Delta Comfort w own space for carry on and earlier boarding. Staff was attentive snd friendly and offered many snacks. Good choices for tv. Should option of getting head phones as I had the wrong one. Comfortable"
缺點： "Should have one free luggage for Delta Comfort. More variety of food to purchash"
缺點： "Not knowing where our seat was until the very last was disconcerting. My wife and I did not get to sit together"
缺點： "Couldn't choose seats online and couldn't check in my wife online"
缺點： "I reserved and paid for Delta comfort and ended up flying AeroMexico and Virgin Atlantic who could care less so I didn't sit comfortably, no wifi and for Virgin Atlantic I had to pay extra to get more legroom! NOT a satisfying experience."
優點： "Everything was great"
缺點： "Lost luggage,, will be delivered to our house"
優點： "Ticket agent upon checkin was super friendly. Great way to start my long flight to Singapore. Departed and arrived on time."
優點： "Both the crew in the plane and the groundcrew were helpful. Particularly the people in Key West, in terms of finding our luggage and helping us get a taxi."
缺點： "Offer offer healthier food choices, and larger amounts for beverages, particularly water."
優點： "Before we even boarded, the ticket agent happily found two seats together for my husband & I. The in-flight staff was particularly helpful. We had some medicine that needed to be refrigerated and they both provided a bag of ice for us to keep it in and checked back to replace the ice as it melted."
優點： "The following day had different employees working so they weren't as rude as they were on my original day of travel."
缺點： "Having a domestic leg of travel that includes ATL to LAX as part of your international travel plans is horrible with Delta Airlines. The rude gate employee decides to check my carry on piece to my destination. I explain that I have a14 hour connection and I need the small arty on piece for that flight. I was asked to talk to the other gate employee while they gave my seat away. It's horrible how rude and dismissive they were. I asked for compensation but they started to lie. Apparently I 'gave' up my seat. Once the shift manager started to help me, I thought things would've ok. It got worse. The Delta training took over. Both employees repeated the exact same words about me volunteering my seat so there's no compensation. It cost me a hotel night and 24 hours. I will avoid Delta at all costs... and I know it will be difficult since flying through ATL is pretty much alway Delta. But, it's too much. Lying, rude and dismissive employees at various levels of management. Horrible"
優點： "Disappointed not to get a better seat as a Dimond member I was assigned to last row in the plane!!!"
優點： "An excellent flight"
缺點： "They lost my duffle bag, and when they found it, my bag was in a whole different state, and once I finally received my duffle bag my items were wet and damaged."
Really comfortable first class experience. Wife has hip replacement that requires some assistance. We were pre-boarded and attended to extraordinarily well. Food was quite good for airline fare. Very pleasant on time flight.
The Wi-Fi was expensive the purchase and the landing was rough
The staff was very friendly, they were enforcing good safety practices. It's pretty good value for the money, too.
缺點： "More room on the aircraft. More shops open in DFW."
缺點： "My inflight entertainment wouldnt work."
優點： "We eventually made it to our destination, with our luggage!"
缺點： "Better update on delays. Seats are horribly uncomfortable especially for international flights. Food was a joke, dinner was mediocre and breakfast was a cold snack, you can do better. Please consult with airlines that rank in the top ten about how to do things. You already make a huge profit, stop squeezing your customers for more. Maybe you won’t be ranked amongst the worst airlines in the world anymore. Second bad international experience with AA. Never again."
缺點： "They gate checked everyone's bags starting with group 5."
優點： "Polite crew"
缺點： "Nothing. Easy going flight"
優點： "The crew was very nice Seats very confortable"
缺點： "Honestly nothing could be done better. Loved it!"
缺點： "The seats are so cramped - not just on this flight but on ALL flights. It’s especially hard on my husband who is larger than I am. Airline cre, food and entertainment made up for the space but US airlines should re-think this sardine approach to flying. Sorry to vent. Thank you."
優點： "No major screw-ups this time!"
缺點： "It's AA, let's not try too hard here."
缺點： "Flight attendants gruff, coffees small, TV screens glitchy/ poor quality. Everything seemed just a bit old and worn"
缺點： "Flight was delayed by 2 hours, Captain came on PA after boarding that it was technical. Gate agent were not good at giving updates prior to boarding"
優點： "Everything was very smooth and pleasant overall."
優點： "The seats were very comfortable and the staff was friendly"
缺點： "The flight was delayed in arrival to Chicago, so we were delayed in departure."
優點： "Good service in-flight. Pretty comfortable seats and decent in-flight food/beverage options."
缺點： "Crew was slamming overhead compartments before take-off and would ignore questions from passengers. Late take-off, very late gate change and late arrival. No help from crew on the plan to get bags taken care of so boarding took forever."
優點： "We left a few minutes early"
優點： "comfortable seating, lots of movie choices. food and drink selections were nice.Galley snack choices were underwhelming"
缺點： "Staff was fair, but nothing compared to the service on JAL from CA to Tokyo. Very loud throughout the flight pushing the drink cart through the 8 Business Class rows instead of just delivering drinks to the 32 people in the section. Once the initial food & beverage service was complete, the service practically disappeared unless i sought them out in the galley."
優點： "Food wash pretty good"
優點： "Great service and clean airplane."
優點： "Quick and easy"
缺點： "Overbooked flight. Had to check in carry on for not having any space available"
優點： "Boarding went fine"
缺點： "Plane was old and uncomfortable, no in-flight entertainment unless powered by your device, scattered crew and little service for 4.5 hour delayed flight"
優點： "On time and convenient"
優點： "Veggie Asian meal was great - curry."
缺點： "Freezing cold air conditioning. Seven hours siting in a fridge. Asked stewardess to turn it up. She didn't."
優點： "Ease of travel. Seamless boarding process."
缺點： "Unable to access the internet. It was American flight, not Alaska flight"
優點： "Not much"
缺點： "Passengers bringing hot food on plane. KFC and McDonalds odours major in first 30 minutes"
優點： "Comfortable aircraft with an efficient and present crew."
缺點： "First, passengers had to wait in the main terminal for a bus ride to a remote terminal to wait to board. The only food items offered in first class were unhealthful packaged snacks. On a flight such as this, at 8:12 am, something like a breakfast wrap would be more appropriate, especially considering the fare charged."
缺點： "I'm not sure where the problem was - whether with AA or Royal Jordanian, but my luggage did not make it to Amman with me. In fact, there was a whole group of passengers traveling on American from different US cities, switching to RJ in Chicago, whose luggage did not come on the flight to Amman. My advice: be sure to pack enough for a couple of days in your carryon - and don't accept an offer to check your carryon to its final destination!"
缺點： "Delayed by nearly 2 hours, missed connecting flight"
優點： "Entertainment selection."
缺點： "Two hours late due to not having adequate equipment"
缺點： "Was very stuffy and hot. Plane never cooled down."
優點： "Boarding was quick, but rushed."
缺點： "- plane was extremely hot, no A/C until boarding was complete and on the runway. So about 45 minutes of heat. - no entertainment units - no food, just pretzels and cookies, one drink - seats not comfortable, even with Main Cabin Extra"
優點： "Crew was very pleasant, boarding efficient."
缺點： "Food was very mediocre but nothing new in air travel. The biggest complaint is that there was no individual light available for each person to sue to read. On a transatlantic flight of 10+ hours that is not overnight, it is a bit much to expect customers to fill that much time if one cannot read because the lights aren't working. The flight attendant said it was a very old plane as the reason why, not exactly what one wants to hear. Also, the plane was different than the one I prepaid my seats for, thus the money I spent on bulkhead seats was wasted as we just got two normal seats. Not a good experience."
優點： "Ok boarding, ok service, ok flight"
缺點： "We were delayed for about 1hr without any explanation or apology. Thank goodness i didn't have a connecting flight."
優點： "It seems like the plane was recently renovated and I loved the comfortable seats."
缺點： "There was virtually no free entertainment available."
優點： "We flew with 4 different airlines on our trip to New Zealand and American Airlines was by far the best. We were comfortable and had plenty of good food and free entertainment. I would fly with American Airlines again."
缺點： "I can't think of anything."
優點： "A value for the money."
缺點： "Again, narrow seats and hard."
缺點： "Tiny seats in Economy, BA on the way to New York was so much better! Faulty seat which wouldn't recline properly and faulty entertainment system!! Having to pay extra for seat choice and then getting a tiny with no leg space or side space, again the BA plane on the way out was much better"
優點： "The boarded quickly and had our flight arrive back to Toronto a little earlier than expected"
缺點： "There wasn't any in flight entertainment systems and the app they said you need to watch movies wouldn't download. Pretty boring over all"
優點： "The crew's response was better than expected."
缺點： "Snacks were a bit too expensive."
優點： "The boarding agent in Jacksonville, FL was a spirited, beautiful woman. She had everyone in the terminal cheer all the soldiers on our flight. And was very helpful to me getting a seat closer to the door as I was having horrible spasms in my back. She is what AMERICAN Airlines should be to all customers. Gate B47 on 9/30."
優點： "Friendly-on time-love the charlotte airport"
優點： "Everyone was helpful and friendly. It was my first trip, and I would do it again."