優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "On time"
缺點： "Sits not suitable for long distance travel"
優點： "Plane was clean and crew was hard working. Good coffee!"
缺點： "The lines at the EWR terminal were a NIGHTMARE. Will avoid United EWR terminal in the future. Encountered some RUDE customers too (not United’s fault but overall frustration with lines didn’t help)."
優點： "The crew was ok. The seats were far from comfortable."
缺點： "The seats were so close together and did not recline to a comfortable position at all and to be a flight over 2 hours is just plain ridiculous! I will definitely be putting United on my list with Spirit from now on. Choosing either of them for such discomfort versus price savings is not worth it!"
優點： "Crew was very helpful for me with a personal issue."
優點： "Everything.. The best ever"
缺點： "They forgot to stock food and red wine. Ran out of white. A joke. Pretzels. United is not a consumer oriented airline anymore. Attitude is they are doing customer a favor just being there. Best avoided."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "The plane had some technical difficulties and after some time it was ready to go. Everyone boarded (some for the 2nd time) all luggage and carryons in place. After sitting at the gate for aboit 20 min they said the plane was not safe to fly and got everyone off. This took a while since it is a huge plane. We finally got a new plane and instead of leaving at 8:20 am we finally left Denver and arrived Chicago at 2:50 pm. Out of the 4 legs of this round trip, 3 of them were terrible."
缺點： "Multiple delays. On and off plane. Conflicting info"
缺點： "I had to check my carry on from DEN to DSM because flight was full which I was told I could pickup at gate.. at the gate the TSA agent was very rude to me as I was confused as where my bag was, which I had to to baggage claim."
優點： "Smooth flight, excellent staff and captain. Informative updates."
缺點： "Ensure wifi works for in flight entertainment when you have to use your own device. 6 hr flight and complimentary in flight entertainment wifi worked for about an hour. I then paid for an hour of wifi for almost $18 and it was super slow then stopped working."
優點： "fast take off and good service."
缺點： "entertainment was intermittent"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Free entertainment."
缺點： "Food and seat room. Was up close and personal with someone’s wife."
優點： "The fast and electronic check in"
缺點： "The ground staff"
優點： "There were no positives to this flight"
缺點： "The plane was delayed. The crew stood at the airport gate for a good hour chatting with each other completely disregarding the fact they had a plane full of people around them waiting to board. They were drinking coffee taking selfies it was ridiculous."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "Wouldn't let me bring my bag even though there was plenty of space."
優點： "Not much"
缺點： "Comfort was non existent"
優點： "I like the television system"
缺點： "I fly out of Halifax once a week and the flight has let 4 hours late two weeks in a row with out compensation. I missed my connection flight and was forced to sleep in airport. Never again Delta all the way."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "I boooked through Kayak based on recommendations fron Rick Steves. When I tried to check in the night before, I was told I wasn't on the flights I had booked. Turns out SAS had switched me to a later flight without any notice. It took hours on the night I was readying yo leave for a three-week trip to find out what had happened. At best, I would have found out the next day at the airport and waited an extra three hours. Not the big fun! At worst, who knows? Would someone have been able to figure it out in time? Huge run-around!"
缺點： "See above. Also no vegetarian meal offerings."
缺點： "My friend traveling with me was not allowed on the plane at first because united said he didn't have a ticket. I had to get off the plane and go show them our confirmation info and where we had already checked in for the flight. Still took anther 15 minutes and they where very rude until they realized their mistake...."
缺點： "The flight was late, the seats have less leg room and the passengers were crabby"
優點： "Movies on personal device"
缺點： "After boarding onto the aircraft, I asked a flight attendant if I could move from a middle seat and into a row with no occupied personnel. He said I couldn't because personnel were still boarding, and I promise you that there was only 3 people behind me in line, none of which sat in that row. I figured he would tell me I could move after the remaining 3 personnel boarded, but he did not and I sat uncomfortably that entire flight."
缺點： "Great flight"
優點： "Houston flight was really fast!! Can't complain at all"
缺點： "Flight delayed, missed my connection. Messed up my surprise visit to a friend. No apologies, no upgrade or vouchers offered."
優點： "Nice people."
缺點： "No entertainment. The snacks tasted old and I wasn't even sure what some of the things in the mix were. The flight seemed really long."
優點： "The plane is very comfortable ."
缺點： "The entertainment - not enough movies on Russuian or Hebrew"
優點： "On time performance"
缺點： "Wifi login process is complicated"
缺點： "I don't like when Direct TV is the entertainment option as it isn't free."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "It was clean and staff were kind."
缺點： "I understand no one can control weather and the flight delay, but they only had 2 vending machines. None of the machines wold rake my $5. Chips said $1.50, charged me $2. Since Redding always flys to San Francisco, they should have a little cart with someone there serving everyone with flight delays. San Francisco is always going to have fog. Would have made the disappointment with flight delays not so bad"
優點： "I was in a wheel chair and the crew in the airport made my transitiins within the airport very easy"
優點： "Missed connection due to weather. I was put on another flight no problem"
缺點： "Didnt know my luggage arrived prior to my arrival on the flight I missed"