優點： "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
缺點： "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
優點： "KLM are our airline of choice. A great full-service carrier with impecable standards."
優點： "Pleasant crew. Appropriate and efficiently served snack."
缺點： "Boarding and disembarkation were slow."
優點： "Staff were professional and polite."
缺點： "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
優點： "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
缺點： "Not being to help on the ground in Copenhagen with delta issues"
優點： "Fantastic gate agents!"
缺點： "The food was terrible."
缺點： "KLM crew exceed our expectations"
優點： "The crew and the timing were ok"
缺點： "The seats were uncomfortable"
優點： "The crew was great. The soecial meal request was hadled well despite oversight."
缺點： "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
缺點： "Fix the damn KIOSKS at Vienna!"
優點： "Crew was helpful and food was very good"
缺點： "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
優點： "Just the cabin crew being nice"
缺點： "Punctuality KLM is always late"
優點： "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
缺點： "The earphones could have worked!"
缺點： "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
優點： "The flight was smooth, the service was friendly, and the food with plentiful."
缺點： "Too much activity in the cabin during the flight."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Seating is tight. The crew was great !"
缺點： "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
優點： "great crew and comfortable flight."
缺點： "sceens in the plane to show map and direction of travel"
優點： "Crew's hospitality, good music, good destination material, terminal info, good system overall"
缺點： "Less legroom, storage space, bad food, few movie options."
缺點： "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
優點： "Smooth flight."
缺點： "Seat a little cramped."
缺點： "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
優點： "Very friendly and helpful crew."
優點： "Great service"
優點： "Good flight, very attentive crew."
優點： "Good flight, arriving well on time."
缺點： "You are almost always late!"
優點： "Food and staff behaviour"
優點： "The boarding was easy and you didn't have to wait inline for that long"
缺點： "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
缺點： "infotainment was down. Lost my luggage the flight was delayed"
優點： "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
缺點： "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
缺點： "They have mabaged to lost my luggage"
優點： "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
缺點： "there was no lounge close to our departure gate"
優點： ".Very much on time with pleasant service."
缺點： "Can nit find much fault fir a short run!"
缺點： "They stole my money"
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
缺點： "Dutch sub titels would be nice."
缺點： "I don’t like the limited choice of drinks on these short KLM flights."
優點： "The supplied pack of toothpaste/toothbrush"
優點： "Thankful for coffee being served without charge. Not all airlines do that."
優點： "good service"
優點： "Airline staff good and professional"
缺點： "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
優點： "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
缺點： "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
優點： "No chargers or tv on planes"
缺點： "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
缺點： "Terrible service in flight and customer service wise .. app functionality was below"
優點： "Easy airport business"
優點： "Quick (relatively) flight."
缺點： "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
優點： "We got to our destination."
缺點： "Better social distancing standards. People are still getting sick even with the vaccine."
缺點： "I was in the only full row on the plane. The flight attendant waited until we couldn’t move to offer us to move to empty rows. By the time we were able to move, the other people in the row were sleeping. I wanted to stretch but couldn’t. Not a great way to start 2021."
缺點： "More room on the aircraft. More shops open in DFW."
缺點： "They gate checked everyone's bags starting with group 5."
缺點： "I wish my booking came with a record locator for easy check in"
優點： "Everything, The privacy of the seats, the friendliness of the crew and the amazing entertainment."
缺點： "Not sure. Everything was great! I love the cabin American long haul."
缺點： "Seat pitch was too tight, especially when the person in front of me pushed their seat back."
缺點： "Nothing. Awesome Customer Service"
缺點： "Thank you"
優點： "The check-in was pleasant. I was treated politely, the staff was friendly and helpful."
缺點： "People at the gate while boarding were quite rude."
優點： "Not a full flight"
缺點： "Not unhappy"
優點： "Not much probably just that they came by twice with the drink cart."
缺點： "Very limited room in seats compared to other airlines. First class passengers enjoyed full meals while everyone in coach got a cookie. One tv for every few rows felt like I was flying in 2000 still. This is why American is behind JetBlue and Delta. I will pay more nd y time just not to fly American."
優點： "Crew members. After a long time I got to see some friendly cabin crew members."
缺點： "Boarding was little delayed. But that's alright."
優點： "Must wider seats on this aircraft"
缺點： "Inflight monitor broken"
優點： "Flight was great!"
缺點： "It was an older plane. We liked the flight to Miami that had the super modern technology with the screens on every seat back to watch movies etc. This plane was kinda lame."
優點： "The flight attendants were amazing. In flight entertainment is key on flights over 3 hours!"
缺點： "Veggie meal was not great!"
優點： "I took American's first direct flight between Philadelphia and San Antonio. It was a nice plane, good service, and amenities for a cost. Love that the plane had plugs!"
優點： "The one flight attendant that realized how shitty of a situation they placed me in."
缺點： "American Airlines made me take all clothes out of carry-on, took my brand new AWAY bags, and made me stuff my clothes and other belongings into 5 plastic bags. All because they said my bag was illegal to fly on plane (whether it was checked in or not). Turns out they didn’t have to do that. What a crock."
優點： "crew was great, plane seemed newer and clean. individual screens worked better than others I've used in flights."
缺點： "newer touch screens were great except viewing angle couldn't be adjusted. standard food was horrible, esp for an international flight; not sure if specialty diets have better meals. kid movies were dubbed into many language options but Chinese was not one for ANY kid films. bathrooms with the same crappy mini sinks that you can't really wash your hands in, esp if someone pukes in it. they should all learn from Japan's ANA airliners with the motion sensor sinks with faucets raised up high enough for you to wash your hands without touching the gross basin."
優點： "seats comfy, seemed like a newer plane, crew was lovely."
缺點： "usual complaints about domestic flights - not having free headphones and not having free snacks."
優點： "everything fine"
缺點： "having to gate-check our hand luggage"
優點： "Crew was really good"
缺點： "Other than the crew rest really bad"
優點： "Quick easy flight"
缺點： "The terminal was a long way from the main terminal and accessible only by shuttle bus. Also we had to re-check our bags following our first leg flight and subsequently couldn't change our flights to an earlier departure."
缺點： "Zero in flight entertainment"
缺點： "Left s half hour late because they had to shift cargo, then we taxied on the runway for what seemed like a half hour. My wife and I purchased our tickets in July but could never pick our seats and ended up 9 rows apart."
優點： "Great at all."
缺點： "There was just an announcement that the refreshments will be served shortly but there were no refreshments. Take off and landing was horrible. Flight was shaking way more than usual."
優點： "Staff was polite and friendly. It was a great experience!"
優點： "Very prompt"
缺點： "Staff were short with passengers, and one was quite rude to an older gentleman."
缺點： "Pretty astonishing that a 8 hour flight would be on a 757 outdated plane with no entertainment and standard economy seats. The plane still had ashtrays and no internet connectivity. For over $1000/ticket I was extremely disappointed with the quality. Extremely cramped and uncomfortable. Will not be flying with American Airlines again and I suggest you do the same."
優點： "We were able to be put in an exit row which was great - especially since my husband and I are very tall and it was a cross-country flight."
缺點： "I find it ridiculous that on a cross-country flight they can't even offer pretzels or peanuts. There was NOTHING!!!! I have been on short hops on other airlines and you get something."
優點： "No entertainment nothing"
優點： "The flight crew was great and it was a very smooth landing."
缺點： "Had to pay extra for seats so we could sit together, near the front of the plane (not really, and no bathroom nearby, very small seats with zero legroom). we were delayed twice (40m then 1h10m) then told to go to a different terminal because now our flight WAS leaving on time! so we hauled over there only to be delayed again several times. we know it was a weather thing, but just wish there was more accurate info about when we would actually take off. seats on outgoing flight from SFO to CLT were GREAT, very roomy, comfortable. Coming back- not so much."
優點： "Upgraded to business class"
缺點： "I've never been so cold on a flight in my life. Had two blankets on me and still shivered the whole flight. Others in the cabin were wearing coats and sweaters - in July. Crazy cold."
優點： "The flight went very smoothly once we were finally on our way."
缺點： "Kiosks that worked were rare. Crowds trying to get boarding passes and finally getting their luggage checked were huge. Not enough staff to help confused passengers. Overall, the situation was something I have never experienced with any other airline."
優點： "Service was not only on time we landed early as oppose to me losing 1300 usd on my original flight to dallas for work Friday which I didn't make and cost me out of pocket"
優點： "Getting to my seat was overall the best experience. Out side of the finally walking onto the plane and sitting down, over an hour late, it was less than mediocre."
缺點： "If the plane was on time and didn't run an hour and 20 Ish minutes late, it would have been fine, except for the blinking over head reading light that would flash in my face every 20/30 seconds that could not be turned off being due to, as the flight attendant said, "they all do that"."
優點： "Very quick connection"
優點： "We had a very pleasant staff!"
優點： "Excellent customer service and great inflight meal."
缺點： "Not knowing the cause of the delay."
優點： "Good flight. Arrived on time"
缺點： "Jet bridge was broken and needed repair. Delayed departure."
優點： "Business class seats very comfortable and private"
缺點： "As will sometimes happen, aircraft was delayed over and over again. After an announcement that a new aircraft "might"arrive but we may have to fly the next day, I had my travel agent book a flight with Southwest. Only reason ever given was that there was an "odor" on the aircraft....awesome. I know aircraft issues happen, but the communication was horrible."
缺點： "Why do I pay $25 extra to check my bag when everyone else brings theirs to the gate and checks them for free?"
缺點： "My flight was delayed for 3 hours and they where rude about my flight being delayed"
缺點： "Our flight from Washington DC to Lima had a connection flight in Colombia. Since the flight from DC was delayed for more than an hour we ended up missing our connection flight from Colombia to Lima, Peru. And from there everything went downhill. In Colombia they crew didn't know what was going to happen to us. After waiting over 3 hours they finally told us the found an early morning flight for us and that they were going to accommodate us in an hotel in Colombia for to spend the night. we waited until midnight for the transportation to the hotel and there were another 100 persons waiting to get transportation to the hotel as well and to check inn in the hotel. disaster."
缺點： "Food was horrible. A lot of seats in economy do not work properly and power supplies for cell phones are broken in a few seats. The flight attendants had to assist passengers by manually pushing seats back to up right position. Overall, needs a little remodeling."
優點： "I sat next to my wife"
缺點： "Paying extra for seating"