每天清潔，並在 門羅飛往 台北市的機艙內安裝HEPA高效濾網
優點： "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
缺點： "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
缺點： "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
缺點： "When its rain we shouldn’t walk to the air plain"
優點： "KLM are our airline of choice. A great full-service carrier with impecable standards."
優點： "Almost everything, especially the crew."
缺點： "Don’t feel like anything should be better to be honest"
優點： "Pleasant crew. Appropriate and efficiently served snack."
缺點： "Boarding and disembarkation were slow."
優點： "Staff were professional and polite."
缺點： "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
優點： "The crew was great. The soecial meal request was hadled well despite oversight."
缺點： "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
優點： "Crew was helpful and food was very good"
缺點： "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
優點： "Friendly crew"
缺點： "KLM lost one piece of my luggage"
優點： "The crew is really welcoming"
缺點： "The seats are too narrow and a bit too hard"
優點： "Good beverage service."
缺點： "Over an hour delayj for departure."
優點： "The crew"
缺點： "Seat comfort"
缺點： "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
優點： "Just the cabin crew being nice"
缺點： "Punctuality KLM is always late"
缺點： "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
優點： "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
缺點： "The earphones could have worked!"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Friendly staff"
缺點： "Security check at gate; No priority"
優點： "On time and friendly crew"
缺點： "Boarding needs improvement"
優點： "great crew and comfortable flight."
缺點： "sceens in the plane to show map and direction of travel"
優點： "The crew!!"
優點： "Smooth flight."
缺點： "Seat a little cramped."
缺點： "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
優點： "Good flight, very attentive crew."
優點： "Good flight, arriving well on time."
優點： "Nice flight ...was comfortable travel ...good food.Thanks"
缺點： "No such things"
缺點： "You are almost always late!"
優點： "Food and staff behaviour"
優點： "The leg room, was surprisingly roomy"
缺點： "The food and that there was no entertainment."
優點： "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
缺點： "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
缺點： "We did not get two of baggage at the destination."
缺點： "They have mabaged to lost my luggage"
優點： "Very friendly crew going out of way to assist in making trip comfortable"
缺點： "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
優點： "I got some rest"
缺點： "unable to charge my phone or watch movies"
優點： ".Very much on time with pleasant service."
缺點： "Can nit find much fault fir a short run!"
缺點： "Bag was lost"
優點： "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
缺點： "Dutch sub titels would be nice."
優點： "Excellent experience with the cabin crew."
缺點： "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
缺點： "I don’t like the limited choice of drinks on these short KLM flights."
優點： "The supplied pack of toothpaste/toothbrush"
缺點： "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
優點： "good service"
缺點： "old plane, tight and uncomfortable"
缺點： "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
缺點： "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
優點： "We got to our destination."
缺點： "Better social distancing standards. People are still getting sick even with the vaccine."
缺點： "I was in the only full row on the plane. The flight attendant waited until we couldn’t move to offer us to move to empty rows. By the time we were able to move, the other people in the row were sleeping. I wanted to stretch but couldn’t. Not a great way to start 2021."
缺點： "More room on the aircraft. More shops open in DFW."
優點： "American Airlines officially has the most uncomfortable seats. The seats barely recline at all, the cushions on the seats are thin and they simply pack too many seats on the plane to not feel like you’re packed in a can of sardines."
缺點： "Re-design the seating on your planes. It sucks at this point."
缺點： "They gate checked everyone's bags starting with group 5."
優點： "Very nice crew."
優點： "seat was basic. prefer having tv screens in the seatbacks as opposed to using my tiny phone as a viewing screen."
缺點： "prefer having tv screens in the seatbacks as opposed to using my tiny phone as a viewing screen. only food available besides pretzel was pay food."
缺點： "Nothing. Awesome Customer Service"
優點： "Nice crew!"
缺點： "Flight delayed"
優點： "Nothing-never made it."
缺點： "3 flight cancellations."
優點： "The entertainment"
缺點： "The passengers won’t stop talking in middle sleep, especially the teens."
優點： "Stewards were good."
缺點： "Mechanical problems and incompetent repair people who forgot to fill out paperwork delayed our flight by 3 hours. Because of this I almost missed my RESCHEDULED next flight and my bag was gate checked to baggage claim."
優點： "Plane was a little bigger from Grand Rapids and they moved us around to balance the plane and a lot of us got better seats."
優點： "On-time, 20 minutes early!"
優點： "Liked the entertainment and drinks service"
缺點： "Very tight for space."
優點： "Timeliness and friendly staff. Arrived before scheduled time..."
缺點： "Entertainment via internet could NEVER be really be done complitly. And the flight attendants did not know how to help costumers"
缺點： "It took entirely too long to board the plane. Then there were ‘mechanical issues’ that needed dealt with. Well, don’t have everyone sit on the plane for 60 minutes. Don’t continuously state ‘it’ll be fifteen minutes.’ Just give straight answers"
優點： "I've recently had problems with other airlines in the past few years. It seems that flight attendants get more and more rude by the day! I had nothing but a pleasant time on both these flights though. Everyone was cordial and respectful!"
缺點： "Don't have a conplaint."
缺點： "We were unfortunately stuck on the tarmac for 45 minutes. I ran to my connecting gate but they had already closed it. There wasn’t a service rep at the gate. I walked to another gate and there was a very helpful rep who rebooked me to a nearby city. It overall was disappointing and caused me to get home about 3 1/2 hours later."
缺點： "i couldn't get my seat before the flight. Coouldn't even find out it was on American airline. So I couldn't get gluten free meal for any of the legs of my journey and I have celiac's disease. A real problem!!!!!"
缺點： "Left with plenty of time but: -Terrible traffic! More than 3 hrs -Had to wait 30 min for shuttle -At airport they said flight was via American, other terminal. My paper from Kayak says Air Alaska -Terminal for flight uses separate bldg so shuttles to terminal , more time needed."
缺點： "narrow seats no leg room"
優點： "Regular updates on delay timing"
缺點： "Landing in PHL so late we were lucky to make our connection"
優點： "My flight to Frankfurt was a disaster. Delays at LGA caused me to miss the connection. Two very nice AA customer service phone staff attempted to help by booking me on a Lufthansa/United flight out of JFK that same evening. HOWEVER, I got to JFK only to discover I had NOT been ticketed. A lengthy call to AA resulted a a lame apology -“we don’t do that” they claimed, but the had previously! And had booked me, so what the heck was this??? I’m still fuming!"
缺點： "Lies! They rebooked me on a Lufthansa flight out of JFK and I got there only to discover “they had made a mistake.” Utter garbage excuses."
優點： "Crew was very friendly. On time departure and landing."
缺點： "No individual entertainment screens so only one entertainment choice and screen was too far away. At the same time, flickering light from screen was distracting on a red-eye flight where people want to sleep -- better to not have entertainment at all."
優點： "The crew and captain were lovely and communicative."
缺點： "Our plane was very old and there were engine problems that kept us grounded for hours at JFK. I was terrified the entire time we were in the air that something might go wrong. Additionally, the air conditioner worked very poorly."
優點： "Crew was excellent."
缺點： "The connection in Chicago was 3 HOURS late with several gate changes. People on the desk were rude and never explained what was wrong. They didn't even announce the gate. change. I got it from Kayak."
優點： "nothing since I didnt fly finnair"
缺點： "I did not like anything since both flight to and from was with airlines I actively decided i didnt want to fly with"
缺點： "I paid premium price for comfort and to be treated at least nice! In the business cabinet! Other than the seat which by the way mine was broken so I couldn't get to the position I'm the most comfortable, everything else I could have gotten in the economy seat. Crew was not welcoming, the had big attitudes as they were doing me favors! Which they are not! And they didn't check at me at all. Fly got delayed more than 2 hours didn't offer more drinks or snacks! Food was horrible so I was very hungry since I couldn't eat it! And the snacks were available at the back much later but when I went to check it out almost everything was gone! Other airlines come to offer you snacks! AA did not and the make me feel like an intruder when I went to check the empty snacks trays! Only the package food was still available. Horrible service, mean big headed crew! It's is simple! Be nice and make an effort! Especially for the people that actually is there paying the premium!"
缺點： "flight got cancelled because of no available pilots"
優點： "Bridget was managing the cancellation lines with finesse, compassion, and urgency. She was a star! The rebooked flight was fast, comfortable, and landed early."
缺點： "Previous flight was canceled and forced us to stay in DC an extra day. Watched flights continue to arrive and depart from our hotel room. Rebooked using the mobile app but could not check in on mobile or at the kiosk. Waited in line for almost 2 hours for AA to simply check us in and print passes. The flight did not get catering refreshed after landing in DC so no refreshments or snacks were offered during the flight home."
優點： "GSP easy to navigate- easy option for WNC travelers"
優點： "Our flight was cancelled"
缺點： "Our flight was cancelled And rescheduled and we were not notified. We missed our flight. The next flight was the following day. We missed a day of vacation and $500 a day hotel fees. We felt we should be reimbursed for our flight but the person we talked to wasn't too helpful."
優點： "Commuter flight, got me where I needed to go. The crew and staff where really friendly, even with all the confusion of trying to move a couple with a young child out of the emergency row."
優點： "Overall friendliness of the crew"
優點： "When I arrived in Orlando, Luis Camacho assisted me the entire time and was incredibly helpful. He was able to get me on a flight to Chicago from Orlando without having to get on a bus."
缺點： "The captain of flight LA 2514 deciding he was just done flying."
缺點： "Our flight from Washington DC to Lima had a connection flight in Colombia. Since the flight from DC was delayed for more than an hour we ended up missing our connection flight from Colombia to Lima, Peru. And from there everything went downhill. In Colombia they crew didn't know what was going to happen to us. After waiting over 3 hours they finally told us the found an early morning flight for us and that they were going to accommodate us in an hotel in Colombia for to spend the night. we waited until midnight for the transportation to the hotel and there were another 100 persons waiting to get transportation to the hotel as well and to check inn in the hotel. disaster."
缺點： "Took my bag for no reason, I flew there with it."
優點： "Overall smooth flight."
缺點： "Little slow getting the plane loaded so it was late leaving the gate."
缺點： "3 hours late. I could have driven home faster than this and saved $800. Once again, disappointed."
優點： "The flight was on time, I like the assigned seat, and the service was pleasant."
優點： "entertainment system was very good"
缺點： "american airlines offers no choice of food for flights of 4 hours or more, that is a shame, that says a lot about a very powerful airline. shame."
優點： "For as much as you pay you guys need to update. My son went from rome to Chicago with no tv. He did not complain but I would of it. My tv as well kept shutting off and could only get so many shows. On the way to rome from Chicago we also had issues with the same thing"
缺點： "The crew was excellent and of course the pilot as well"
優點： "That the pilot got us home safely."
缺點： "Honestly I am not a big fan of AA. I made a mistake booking my flight but couldn't change it because it was going to cost an arm and a leg. The staff are rude and don't try to help you. It's just a job for them to get by and it shows. Many including myself isn't big fans of AA. I wish this airline gets bought out by Southwest who understands value and elite customer service. They don't charge every little thing like American. I hope soon they can fly into Colorado Springs."
缺點： "This is a tiny plane and without warning they wouldn't let me carry on my carry on bag which would have fit just fine...it fit in their luggage test."
缺點： "The flight was cancelled and no reason was given. I had to buy new flights on Southwest and ended up having to pay an extra $200 in order to get home for work on Monday."
優點： "The Professionalism"
缺點： "There is not nothing to say"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
缺點： "Gotta figure something out to make boarding simpler. Need to use the two lanes to keep the flow moving. Once group 1 boards, group 3 should line up there. Once group 2 boards, group 4 should line up there, etc."
優點： "Quick flight"
缺點： "Hard seats"
缺點： "Wifi wasn't working 100% so it was spotty but otherwise 2hr flight went along."
優點： "Helpful crew and loads of space on bulkhead with bassinet (had to pay extra for the seats though but worth it when travelling with five month old)."
缺點： "Misinformed about luggage being checked all the way to Auckland - like other US airports all luggage must be collected and handed over again for onward journeys. Also travel cot was lost in transit."
優點： "Good service in business class, comfortable seats."
缺點： "No complaints"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "The food was so poor I never had such a tasteless food"
優點： "The check in was good. The craft was clean."
優點： "fast take off and good service."
優點： "Service was good. Boarding was easy. Snacks were great."
缺點： "Entertainment was limited. On tv and not much to choose from."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "Long check-in time, bad in flight service, dalyed luggage arrival."
優點： "The trip went smoothly and it was on time. The Crew was nice and efficient"
優點： "I was in Economy Plus and it was as nice as any type seat on any other airline."
缺點： "It would be nice if they could serve a snack in mid flight as it's a long long way!"
缺點： "A cat in a carrier was very loud and restless during flight."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "I arrived safely."
缺點： "It's a zoo. It's a DIY of checking in and checking your bags in. No staff is around to help. You are on your own. Unorganized."
優點： "Old and filthy not clean Nowhere to charge the phone First class seats uncomfortable"
缺點： "Old and filthy not clean Nowhere to charge the phone First class seats uncomfortable"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "Snack was terrible"
缺點： "It was very delayed"
缺點： "Very uncomfortable seating!"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "My friend traveling with me was not allowed on the plane at first because united said he didn't have a ticket. I had to get off the plane and go show them our confirmation info and where we had already checked in for the flight. Still took anther 15 minutes and they where very rude until they realized their mistake...."
優點： "Not much."
缺點： "Originally, there was an announcement that we would be delayed by 45 minutes because of "air traffic" issues in San Francisco, where we were landing. In spite of this, the captain decided to have passengers board the plane, and try to push our way up the line, so to speak. Well, once we were on the tarmac, the flight crew were told that the plane could not take off, and that we needed to wait there for 45 minutes, without moving, in our seats, with nothing to do. Even though it would still not have been ideal to wait 45 minutes at the gate, at least we could have walked around and could have entertained ourselves."
優點： "Movies on personal device"
缺點： "I wasn't assigned a seat even when I checked in (flight was overbooked)so I felt a lot of stress that I wouldn't get a seat on the flight I had booked a few weeks prior. I called United and they could not guarantee that I would definitely have a seat."
缺點： "I have pictures and video of how dirty the plane was from the air vent all the way to the floor so disgusting do you guys ever clean the planes"
優點： "I like the fact that the pilot was being safe because of weather!"
缺點： "Waiting and figuring out what are plans with United to get us to Dulles Airport!"
缺點： "Waited extra time to board the flight upon arrival to LA there was no gate to enter which led to 50 minutes of waiting to even leave the plane"
優點： "3 seats for me"
缺點： "Wifi entertainment system not functional"
優點： "We like everything, no a problem at all! United made our flight excellent!"
優點： "Appreciated the heads up of slight flight delay and baggage carousel location."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
缺點： "Was late like 7 hours"
優點： "Missed connection due to weather. I was put on another flight no problem"
缺點： "Didnt know my luggage arrived prior to my arrival on the flight I missed"
優點： "It was on time."
優點： "Boarding process was without hiccups and the on-board entertainment was relevant with many entertaining titles and new releases."
缺點： "The on-board crew was serviceable at a maximum. Compared to my Nippon Airways flight from Taipei to Tokyo, the crew onboard United was cold and curt. The food was also consistently passable at best. I've always experienced far better food on other airlines for international flights."
優點： "united customer service quickly booked new flight for second leg as I was not going to make it in time"
缺點： "I did not like waking up super early in the morning only to sit at airport for 3 hours because an escape hatch leaked and got the radios wet. only to have the nearest tech over an hour away. and for him to not be able to do anything but let it dry out. Then the flight attendants did not even do a beverage service."
優點： "I got a super cheap fare for this short flight from PHX to LAX. Staff was courteous and the flight went smoothly from start to finish."
缺點： "Was unable to figure out the free entertainment offered. Was a short flight so I didn't really worry about it."
優點： "I liked the new equipment and knee space. The crew worked hard to please."
缺點： "Delayed flight. Then additional delay because of mechanical issues. Inaccurate estimates on departure. No gate at Dfw for arrival at 2am. More delay."
每天清潔，並在 門羅飛往 台北市的機艙內安裝HEPA高效濾網
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