Terrible. This was my first time flying Hawaiian. The crew was snobby and rude, the chairs SO uncomfortable that I wanted to get up and walk in the first hour. It’s a 5,5 hour flight from Long Beach to Maui so you can imagine how we felt. And oh we had premium economy seats. Which by the way is a waste of money so don’t bother. Food ( states as lunch on th website) was one warm cheese pastry Water was for sale NO WI-FI availability not even if you want to purchase and only limited shows to watch. Just terrible! I won’t ever fly Hawaiian again.
Booked thru Kayak, affordable fare and was able to pick my seat. When doing your reservation be mindful od the type/size of the aircraft. I choose airbus 321 aircraft. The seats were roomier than a bigger aircraft, I felt comfortable.
Baby about a year old cried for 4 hours. I'm not joking. I like kids but these parents totally unprepared. My nerves shot upon arrival.
Flight was on time and checking in was very easy
I booked my flight 3 months in advance Had no issues getting to Hawaii My return flight was scheduled to leave at 1:15 pm. 2 hrs before my flight I received an email from kayak saying my flight had been changed to 11:30 am! The flight was actually boarding when I received this email giving us no chance to make our flight. The folks at Hawaiian airlines were as helpful as possible but since there is only one flight a day from Honolulu to Oakland we had to catch a flight the following day which caused us much expense and stress. When we asked the hawian airlines employee when the flight had been changed they informed us that kayak had know about the change more than 40 days prior to that date!! The fact that kayak did nothing to notify us of the change is just really bad business! I’ve tried to call and talk to someone at kayak but everything is automated and there is no way to actually talk to a representative at kayak. I was told by the airlines that you have to beware when booking threw 3rd parties like kayak as this happens all the time..I have used kayak many times in the past but most likely won’t in the future now that I have had this experience. I have tried to get online with kayak and have had no luck getting anywhere with them. I feel they should refund my tickets pay for the Uber rides back and forth to the airport pay for my hotel and expenses and it would be nice to maybe Atleast hear an apology for their negligence Good luck when using kayak be aware that it’s best to check with and rely more on the airline for flight info and changes than kayak
They canceled my flight last moment and did not provide me with any assistance or accommodation. Then the next day they flew me in but late and then my connecting flight which was also Hawaiian got missed. Again I was left stranded at the airport without any assistance. Had to wait for 7 hrs before they could flew me to my final destination. This is the most terrible flying experience I have ever had.
Would appreciate if they gave you an actual meal…a hot pocket is not a meal. And offer complimentary snacks.
More water walk throughs during the flight. Flight back the seats were tight for my husband who is 6' tall.
Excellent service and comfort!
缺點： "Better and clearer instructions about clearance and travel documents related covid"
優點： "Crew was outstanding! Relaxed yet professional vibe"
缺點： "Online seat check in was confusing"
優點： "Great plane. Crew was very friendly"
缺點： "Really, everything was great."
缺點： "Flight was 2 hours delayed so missed lunch and wasted more than half a day in the airport instead of enjoying my vacation"
優點： "Soft landing"
缺點： "Forgetful cruisemembers, phone jack (charger) not functioning, Poor entertainment, but even poorer food!"
優點： "La atención !!! Excelente"
優點： "great flight attendants. good food and snacks."
缺點： "the movies were all for purchase."
優點： "Boarding, check in and crew were ok."
缺點： "I knew, based on my flight to Hawaii, that there was no included entertainment - a big disappointment. I also knew their food would be mediocre. However, I had called the airline before our trip to request vegetarian meals. We were told that was taken care of. On the flight, we were told that the only meals on that flight were very mediocre chicken sandwiches. Thus, we had no meals."
優點： "Easy boarding, pleasant crew"
缺點： "Awful food, no entertainment"
優點： "Everything was wonderful it was a very pleasant flight. Food was good and movie & TV choices were amazing."
優點： "Hawaiian air always makes you feel like you are already on the islands the first moment you step on the plane. All went smooth and as always on time"
缺點： "Limited entertainment on the upgraded comfort seat program"
優點： "It's hard to get a flight back to CA from the islands at a good time of day, so being able to get back before dark is nice."
缺點： "They don't offer an option for those who don't eat meat, so that means you don't get fed but you do also underwrite everybody else's meal."
缺點： "Poor entertainment. Poor meal servir (no vegetarian options). Old planes."
優點： "Service, plain, food, snacks.. seats"
缺點： "N/A"
優點： "Flight was safe and generally comfortable. Staff was kind and helpful. Baggage was available for pickup ver quickly."
缺點： "Baggage looked dirty at pickup, so something was probably on one of the conveyors to cause this. Flight was a little late, but not a significant issue."
優點： "Crew was so nice, flight was easy, quick and smooth, and the whole thing was just enjoyable!"
缺點： "Everything was great!"
缺點： "Overcrowded and too noisy"
缺點： "Flight was delayed 6+ hours and no alerts or messages sent to passengers even though it was a 7:30am flight. I would have expected to receive an email or text."
優點： "nice crew, clean plane, free meal."
缺點： "no wifi, and not communicated in advance. made it seem like we'd selected our economy seats in advance when really, we'd only "requested" those seats, and didn't sit together. this was misleading at time of booking and very frustrating. no wifi + no free entertainment = mildy frustration."
優點： "Smooth Flight, decent food."
缺點： "Takes a long time to get off the plane once it's landed. Maybe they need more than one exit - that's probably not realistic but you asked."
優點： "Good price, friendly crew, clean"
缺點： "Cabin was freezing cold, no blankets, food terrible, plane malfunction caused 1 hr delay; poor communication caused serious stress"
優點： "Fast check in boarding was painless"
缺點： "The seat was so uncomfortable I have back pain now."
優點： "Free guava juice and quick flight"
缺點： "They didnt let me board even though I got there with enough time. I had to buy a completely different flight. Will never travel Hawiian Airlines again"
優點： "I really appreciated the pillow & blanket. I've always wondered why you guys keep it so cold."
缺點： "The hot meal was nice, but I'd prefer salad and soup in this kind of setting."
缺點： "Everything was excellent"
優點： "Once on the plane the seats were comfortable and the meal was good. Nice to get a meal for no extra charge."
缺點： "Flight out Airline gave me a standard seat although paid for extra room. I have a bad back so needed the room to sit forward in my seat. The row in front of me was extra room and the family sitting there said had booked their reservation the day before the flight. Same thing happened on return flight but I was smart enough to call ahead and fix. but got bounced around on the phone to 3 people including tech support to confirm seats. Bery frustrating. Boarded us 30 minutes late, no one knew what row was called as could not hear the announcements. People were being sent to the back of the line. Complete chaos. Then the unprofessional gate crew told about 200 of us that the captain wanted to leave and the door would close in one minute so hurry up. Not a fan of the airline."
缺點： "Boarding was the usual slow line of people trying to stuff their bags in the overheads -- not much they can do to improve that I guess. Disembarking seemed to take longer than usual. Didn't open the door right away."
缺點： "The Honolulu airport is difficult to navigate, very confusing, and crowded (not your fault, I know, but airlines should demand more from the airport administration). The entertainment options under "complimentary" all required a payment, even the ones I watched for free on the first leg of the flight from Tokyo."
缺點： "Stood in line for 2 hours at Honolulu Airport to drop off bags. We had to be pulled out of the line as our flight was boarding and had to run to the gate. There was no time to eat or anything else. The flight attendants are not helpful nor do they smile much. I asked for something minor on two of the Hawaiian Airlines flight legs on my trip and was told they would come to my seat to see me. (One was for an extra blanket as I had cold air blowing on me and the other was to take my rubbish) They never did. I have never encountered this with any Airline before."
優點： "Loved the customer service all the way. All of the employees were very attentive and were genuinely interested in helping everyone."
缺點： "There's nothing I didn't like. I really liked everything."
優點： "Landing"
缺點： "Flight was delayed. We had to board twice, before we even took off. Entertainment cost money to watch a movie. Hawaiian airlines runs a monopoly on flight to Hawaii. There should be more airlines flying in and out of there,"
優點： "On time, ease of boarding w extra comfort seats, decent food , friendly service"."
優點： "Nothing."
缺點： "Very uncomfortable."
優點： "Clean"
缺點： "Poor drink/food service, no free wifi, no free movies all make for one long boring flight."
優點： "Jennifer at the luggage department was exceptional made a bad experience somewhat tolerable"
缺點： "After boarding the plane and settling in, we were told to disembark because of mechanical issues. We then waited in the lobby sitting on the ground while they prepared another plan for us to depart. After a hour-and-a-half delay we finally departed but when we landed at LAX I discovered that they had lost my luggage instead of arriving at 9:40 and being on my way home, it is now 1 o'clock in the morning and I'm still not home because I had to fill out forms and deal with missing luggage. NOT HAPPY WITH MY EXPERIENCE!"
Please do something about the cold temperature on the planes for goodness sake. I was freezing on all four flights ( and so were some other women).Men are not the only ones taking these flights, they seem to generate heat or retain it better than women but for the love of God let's find a happy medium. Even when all overhead air was turned off, it was still cold and usually the blankets, If there any available, don't help.
Boarding wasn’t up to date in-app as it was in person. Seem like the air filter was broken as you could smell everything the whole flight.
Seats in Delta One were comfortable to sit in but not sleepable for eithet my husband or me.
We were in a hot plane for over an hour with a screaming child. No cold drinks offered just an excuse of they were waiting on a printer
I have flown.several airlines during the pandemic. Delta and the Delta Flight Attendants have by far handled tbe pandemic the best.
It was orderly and on time and the staff was friendly.
Another good flight newer plane therefore better seats. The landing was excellent!
Wasn't a very good selection of entertainment. The chairs were a bit uncomfortable.
Flight was overbooked and we didn’t leave on time.
優點： "Crew was kind and helpful. Very clean and made sure we were able to sanitize and keep our area safe."
優點： "Quick and painless, and so appreciate Delta’s respect for social distancing while other flagship carriers have returned to booking full flights"
優點： "Took extreme measures for COVID prevention. It felt very safe"
優點： "Flights were on time"
缺點： "Seats are more narrow than other airlines."
優點： "The crew at Missoula airport was amazing, and most friendly"
優點： "I never boarding this flight."
缺點： "Better communication skills."
優點： "The crew on both legs of our trip were nice and accommodating."
優點： "Amazing Crew and had a real airplane to ilm for a change!"
優點： "Flight attendants thank SkyMiles members by name at some point during the trip, very friendly."
優點： "Nothing"
缺點： "I paid to be in row 1 first class, when I checked in I was in the first row, then as I boarded I was told my seat changed to the back row in first class for no reason at all. I choose the 1st row for a ready and I expect to sit there! 2 flights in a row that Delta moved my seat for no reason"
優點： "low passengers, OK crew"
缺點： "crew was a bit cold, but OK"
優點： "N/a"
缺點： "The crew members were very rude and they called me an IDIOT!! Yes they did because the forced me to check my carry on bag and i didnt want they are racists"
優點： "The flight was solid and they provided a consistent experience"
缺點： "Not applicable"
優點： "Even though the flight was delayed by a few minutes we still arrived on time."
優點： "The entire process was easy and seamless. The flight staff was professional and accommodating. Free liquor. Great food."
優點： "Flight attendants"
缺點： "Food"
優點： "Everything"
缺點： "No chicken sandwich."
缺點： "Sat on the runway for over an hour to get the gate. Unacceptable."
優點： "Everyone was very courteous, the plane took off on schedule and arrived at our destination early. Also got a complimentary upgrade to Comfort Plus."
缺點： "Ticket price was a bit much, the seats and aisle inside the plane are only made for skinny people. Aisle was barely longer across than my foot, and the guy next to me was a bit bigger than average, leaving me to have to scrunch in my seat the whole flight. Lots of elbows, butts and hips knocking into my shoulders as people boarded."
優點： "An updated 717. A bit better"
缺點： "717"
優點： "Staff, service, options"
優點： "Staff were friendly and boarding was and getting off was easy because flight was super empty. Timeliness was appreciated too."
缺點： "Seats don't recline far enough."
優點： "Great service and staff. On time both directions."
優點： "Nothing"
缺點： "I never got to Cabo. It took 2 hours for Delta to de-ice the plane in Milwaukee. Because of the long delay we missed the flight to Cabo. We asked Delta to book us on another flight to get us to Cabo today, Delta reps said nothing was available. Delta gave us a discounted coupon for a hotel in Atlanta and rebooked us on a flight to Cabo tomorrow."
優點： "Traveling mid day and on Tuesday.....it’s my new favorite!"
缺點： "Enhanced security procedures are onerous and caused the flight to be delayed 20+ minutes. Too many TSA staff at PLN doing too many things horribly inefficiently. Extra precautions (testing a Ziploc bag of cookies and several chocolate bars for explosive materials) did not make me feel safer or less inconvenienced by the theatrics of security."
缺點： "There was no tv screen, so if you don’t have a smart phone or tablet you can’t access to the entertainment. Also you should warn passengers to download the Gogo entertainment app because it’s very slow to do it in the flight"
缺點： "I had to buy a ticket on Southwest to get where I needed to go. So a wasted trip, wasted time and Southwest came through immediately after I had told them the situation. I'll be using them much more now."
優點： "Being able to watch a movie on the plane"
缺點： "Packed..."
優點： "Had to go through an extra random security check before boarding along with several other passengers. Looong flight, but expected when traveling that distance. Slept and watched movies. Best part: the pilot pointed out that Greenland was visible outside our windows as we flew over."
缺點： "Nothing. It was a smooth flight. Very comfortable."
優點： "Everything"
缺點： "Everything was perfect"
優點： "delays for a long time to get to the gate than delays for more than 2 hours for a crew to come in..."
優點： "we got on another air conditioned plane"
缺點： "We initially were put on a plane with defective air conditioning.... it took 90 minutes to finally decide to put us on another plane. The older planes have hardly any room under the seat in the isle seats."
優點： "We were kept informed about the delays. I was was automatically rebooked on connecting flights because of the delays."
優點： "Excellent crew and flight. Love the ability to.choose a movie to watch."
缺點： "Semicircular terminal area is so loud that it is hard to hear your flight calls even if you are sitting right near checkin desk. Not nearly enough chairs; people sitting on floors or standing everywhere. Hope it get better."
優點： "Great staff, quick service."
優點： "Good movies"
缺點： "Unsmiling, miserable staff. Seats like concrete. Cheap and nasty snacks"
The seats were small, even for airplane standards. No on board wifi to use the app entertainment.
優點： "The crew was amazing and we arrived early! It was the perfect flight!"
優點： "Crew was excellent especially the first class attendant very attentive and always checking on you"
缺點： "The food needs to be back to normal for first class and also baggage is very slow almost over 30 min wait"
缺點： "Not as crowded as the LAX to PHX"
優點： "Great Crew on the Second Leg from DFW to SPI"
優點： "The entire crew and the landing"
缺點： "Bring back the individual TV's"
優點： "I was moved up to seat 9E from 16E move leg room makes a difference"
缺點： "I had started a movie on the earlier flight but I could not finish it because it was not offered on this flight"
優點： "Flight time, availability on short notice"
缺點： "Delayed, no communication, delayed at boarding, sat at arrival with no gate."
優點： "The crew was great"
缺點： "No complaints so far"
優點： "no"
缺點： "on time departure"
優點： "The flight and cabin crews handled an equipment problem and consequent delay, and information about it, very well."
優點： "Absolutely nothing"
缺點： "Everything"
缺點： "Plane was too warm during flight. Aisle is narrow, seats are semi-hard. Lav needed attention (ran out of towels)."
優點： "The plane was late but from that point everything was fine."
缺點： "Nothing"
優點： "Smooth flight, entertainment"
缺點： "The flight attendants just weren’t friendly and rather moody Many just felt they didn’t want to be here on the flight. No smiles, subpar service. Never saw attendances walking through except when serving us our meals or drinks"
優點： "Quick floght"
缺點： "We sat in the tarmac for 30 minutes and I almost missed my connection"
優點： "The pilot and co-pilot took the time to answer my question about turbulence. They were very friendly. I appreciated that."
缺點： "There is insufficient legroom in coach, especially when the passenger in front of me reclines."
優點： "Roomy leg room"
缺點： "Plane to start,delay loading,dlaying taking off.almost hour late arriving."
缺點： "Delays, not helpful staff, not even a meal for a 5+ hr flight. No headphones available. All of this after American Airlines delayed flights and caused us to miss connecting. A whole night delay with no luggage because not one American Airlines staff could step up and help us. It was easier for them to be lazy and say “I know how you feel”. Never Again American Airlines"
優點： "Nothing"
缺點： "机上娛樂視頻皆無，也無預先吿知下載App，座位老舊不舒服。"
優點： "Good leg room"
缺點： "5 plus hour flight and one movie as entertainment option shown on a tiny screen from cabin headliner. Like in the 1980’s. and do not forget your headphones or you will be buying some earbuds!"
缺點： "The crew waited until we where onboard about to leave to defrost the wings, making us 50 min late. Half of the plane missed their connecting flights"
缺點： "Departed late and missed connection due to an overage of fuel. The crew took an additional 45 minutes to defuel the plane of 8000 gallons. Wth?! Have to stay overnight in Chicago now."
缺點： "No in flight entertainment. Delayed"
優點： "I wish I had caught his name, but our flight attendant was extremely kind and provided great service. Even came through the cabin prior to landing to thank everyone."
缺點： "Why is coffee such an exorbitant request?"
優點： "Very little turbulence and staff was friendly"
缺點： "No blankets"
優點： "No drama- always great flying from Long Beach"
缺點： "Really wish that there were power adaptors. Landed with a dead battery."
優點： "Excellent"
缺點： "Overall"
優點： "Both American flights (on Airbus 321, I think) I've taken in the past two weeks had comfortable seating with great legroom. My knees were not knocking the seat in front of me! Seat width also comfortable. Not sure how I lucked up on both flights!"
優點： "Smooth - trouble free - calm process"
優點： "Quick boarding and taxi. On and off the flight seemlessly."
優點： "Worst plane to travel 5 1/2 hours. Almost no legroom, very small seats."
缺點： "There was no entertainment option available in the plane we flew in."
優點： "The free drink"
缺點： "We were delayed over 2 hours. Then even more delayed for not having a grounds crew."
優點： "Segundo vieja con American Airlined y segundo fiasco. No vuelo más con esta ruta si la compañía que o uypera el vuelo es AA."
缺點： "Siempre embarque con retraso. Asiento poco cómodo, comida pobre, tripulación no habla español, el monitor de mi asiento el sonido no funcionaba correctamente y las películas escasas y fuera de temporada. En los dos vuelos que he realizado he tenido el mismo problema."
缺點： "Flight was delayed 4 hours so we missed our connection. The entertainment system was down during the flight and all they did was apologized over the speaker. There was no rep waiting to help upset customers so we had to wait TWO hours in line as there were only 2 girls at the counter when there are 6 counters. They were completely unapologetic and although they set us up on another airline to fly back, the whole experience was completely unsettling. AVIANCA NEVER AGAIN!!!!!!!!!!"
缺點： "delay's............................. .......................................... ........"
缺點： "It was an hour + late. A trip I took from Washington two weeks before was late in both directions."
優點： "Pleasant staff, clean passenger lounge and plane cabin"
缺點： "Wish standard seating allowed for more width, better way to avoid reclined seat in front"
優點： "comfortable seating"
缺點： "For the crew members not to speak so loudly in the back while people are sleeping on overnight flights. If the entertainment is going to be through an App on your person devices charging outlets should be available."
優點： "how fast we boarded the plane."
缺點： "The crying babies"
優點： "I fainted on my flight and everyone was really nice and helpful to make sure I was okay."
