優點： "From the moment we boarded our family felt like we were already in the islands!!"
缺點： "Our breakfast sandwich...not so good."
缺點： "Food was very poor. No snacks."
優點： "Crew was outstanding! Relaxed yet professional vibe"
缺點： "Online seat check in was confusing"
缺點： "If we could have been able to check-in 24 hrs in advance, it would have given us peace of mind. Since we were booked through AA, we couldn’t checkin on that flight either. Had to go to ticket counter. The signage is really poor at KOA airport, and it’s dirty. The food choices are really poor too."
優點： "The crew were very nice and service was very good, the extra comfort seats have a lot of legroom which is great. Will definitely fly with Hawaiian again in the future."
優點： "flight was cancelled"
缺點： "almost missed my overseas connection"
優點： "I loved that they still have meal service, especially since the flight is soooooo long! The crew was very nice and attentive, and the seats were pretty comfortable."
缺點： "However, the food was meh. Whatever the noodle mushroom thing was... The noodles were over-cooked but the meal itself was just barely warmed. The sandwich later on was great, though, so I guess it's hit or miss. We also couldn't hear the crew's announcements at all. The sound system needs an update."
優點： "Seat super comfortable Flight was smooth Snacks were great Hawaiian snacks"
缺點： "Free blanket, charging $10 in economy for a blanket just seemed a little silly."
優點： "Quick boarding process"
缺點： "More comfortable seats and wifi"
優點： "Nothing to note"
缺點： "Seats were pretty uncomfortable and basic, crew had no idea what’s in the food they were handing out, there was no choice of what to eat except not to"
缺點： "Incoming plane was late, but we made it to Kona in good time, and we were out of the airport and at our lodging 30 minutes before I thought we would be, so we must have been on time"
缺點： "Canceled flight, major next day flight detour!"
優點： "Good experience overall"
缺點： "Having to pay for in flight entertainment on domestic route and small seats"
缺點： "I had some booking issues with Kayak."
優點： "La atención !!! Excelente"
優點： "The boarding process and crew were great. The free food was a great surprise, I had brought food onboard. It was the first time flying Hawaiia so I was not current on amenities."
缺點： "It would be nice to know before boarding the flight that ALL the movies on the app had to be paid for if you wanted to watch. The movie choices were very limited."
優點： "It was on time leaving OGG and landing at SFO. Our luggage was delivered intact."
缺點： "Once at the gate, we had to wait ~20 minutes for it to become available. Did they not know we were coming?"
優點： "Staff service was awesome!"
缺點： "Neighbor was rude"
優點： "Room for my tennis racket on the side"
缺點： "It was all good"
優點： "Watching movies of choice at finger tip."
缺點： "Seats didn’t recline properly, you have to put some strength in it. Would feel sorry if your not strong enough to push back."
缺點： "Crew super nice"
缺點： "While they say it has entertainment unit they don’t tell you that you have to pay for it and you have to purchase ear phones as well. Had seat 43E it doesn’t recline, pocket at back of seat broken, delayed 2hrs due to faulty PA system and compensation was a free punch cocktail."
優點： "I love the hospitality of Hawaiian Airlines...and they still serve meals!! It felt like the way airline travel used to be...Mahalo, Hawaiian Airlines! Your Aloha sets you apart from the rest."
優點： "great flight attendants. good food and snacks."
缺點： "the movies were all for purchase."
優點： "Food/ drinks/"
優點： "Have always enjoyed Hawaiian Air in the past, but not so much this time.i"
缺點： "I had requested an asile seat, and was assured that I had one. When I boarded I found out I was in the middle of the middle section. It was very uncomfortable and I did not want to disturb my seat mates to use the restroom. Needless to say it was a very, long uncomfortable flight! Babies in front of us, babies behind us, and a large teenage group that kept the bathrooms occupied, and were very noisy.! The food was not nearly as good as it has been in the past!"
優點： "Very happy"
優點： "I had a great flight with Hawaiian. Food was great Movies were ok- I slept mostly Staff were friendly & polite I would always fly with them to Hawaii"
優點： "Everyone was friendly and attentive"
缺點： "Plane old and a bit dirty (767)"
優點： "The Service, crew and flight were all good, very good landing."
缺點： "The flat bed seating was uncomfortable, I was squashed up and happy to get out of the seat on arrival. I was seated in 1C"
優點： "I liked that the flight ended."
缺點： "They undersold the flight and made us get iff the plane and wait for another. It was pretty obvious, but they claimed ‘maintenance issues’ as the reason. My guess is so that they wouldn’t have to give us anything for the inconvenience. Shady. I was looking to get a decent meal on my layover in Honolulu but instead I got a power walk workout in trying to catch my next flight. The food was pretty bad. No Baileys for my coffee? Bad Airline. Bad."
缺點： "Nevermind the 3 hour delay, the cabin was like a meat locker for 6 hours. Never been so cold on a plane despite being fully dressed and wearing a jacket."
優點： "It was great."
優點： "It was nice to get a small meal on the 6hour flight as well as a complimentary drink for all"
缺點： "This was by far one of the oldest planes I have been on in several years. Gawain is known for their entertainment, but this planes had only shared screens and our radio/sound was not working including the lights and call buttons. Upon reporting this to a flight attendant, I was told they would return to work on it, but it wasn't until I reported it again that another attendant worked with us to (unsuccessfully) attempt to restart the system. In the end we just had no entertainment for the flight."
優點： "The staff were above and beyond. Organized, on-time boarding. The pilots were great. The seats were nice. The tropical beverage offered was lovely. We had a toddler on board a few rows up who either screeched or cried the whole time, as in 5 of the almost 6 hour flight. A REMINDER TO BRING YOUR EARPLUGS. The parents did their best, and at one point I was in the aisle with mom and baby during some turbulence and the child got sick. I let the attendant who was serving drinks know about the situation and he didn't miss a beat and helped mom and baby recover, and got the area cleaned up. It might not sound like much but it was the above and beyond that most people don't realize flight attendants take care of routinely. I appreciated that."
缺點： "The sugary breakfast. I was so surprised that literally nothing in the breakfast did not contain lots of sugar. The bread was inedibly sweet, the nonfat yogurt was overly sweet and had a weird chemical taste. Please at least low fat. Grapes, one of the highest sugar fruits, were the only thing I was able to eat. Please consider offering low/no sugar breakfast options, and wheat free options. I would have loved a hard boiled egg and some cheese and fruit. Couldn't really figure out the entertainment screen. Couldn't get the movies to load. I wasn't that interested in the screen but others might be. Tip: the jack is in the armrest."
優點： "Staff were friendly"
缺點： "aircraft was old and small for the distance and seats had zero legroom. Nothing good to watch in way of movies."
缺點： "Food option is lousy - instead of sandwiches, just give me some fruit or vegetables or hard boiled eggs. And the entertainment options are mostly paid - terrible for kids. We had children screaming on the whole flight and this might have been helped if you offered free kids selections on the entertainment. Even Delta and Alaska offer free entertainment. And I was surprised there was no Wifi either."
優點： "The over all experience was nice and the Hawaiian airlines personal was spot on for friendliness and help with my mom and her special needs and wheel chair assistance, it has made her first trip to Hawaii."
優點： "The food and hospitability"
缺點： "Entertainment options were few and outdated"
優點： "My flight did not let me on and then told me 5 minutes after my flight left that I should have been on that flight"
缺點： "My flight did not let me on and then told me 5 minutes after my flight left that I should have been on that flight This is my worst flight experience ever!! I have been stuck in Hawaii... and will not be home for over 20 hours since the changes.. why should I use these companies again?"
缺點： "No in flight entertainment?"
優點： "The flight staff was amazing! It is really hard to fly 15 hours in one day but each flight was filled with amazing flight attendants and pilots!"
缺點： "Why is there no complimentary food service on a 10 hour flight?! If I was flying internationally there would be two complimentary meals served."
優點： "We liked getting off the plane"
缺點： "We fly Hawaiian every year and wondering,...what happen to the quality of the plane?! The plane was super old and noisy, (the bins above everyone's heads were creaking for 5 plus hours) both going to, and coming home on this Airline. The food was super sad, and they had only a few movie players to rent. By the time they got to row 15, they were out of them and crew was super rude when we asked about the rentals. Not sure I had an $850 dollar experience...times 4 people!!!!!!!!"
優點： "One of the few airlines that provides a meal. Pretty sweet."
缺點： "Nothing to dislike."
優點： "I've always had good experiences in many other trips on Hawaiian. This past trip was delayed 4 hours"
缺點： "Four hour delay coming home"
優點： "The seats are a bit more spacious than other airlines. The headrests fold to cradle the head so you can nap and not get a cramp int eh neck. Why dont all airlines have those?!"
優點： "On time"
優點： "Crew were excellent"
缺點： "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
優點： "Pleasant crew. Appropriate and efficiently served snack."
缺點： "Boarding and disembarkation were slow."
優點： "The crew were excellent and seats were comfy."
缺點： "Headphones for the entertainment centre.could have been better. Sound quality not great."
優點： "very nice crew"
缺點： "my baggage was lost"
優點： "Just as I expected. And I made my last connection easily."
優點： "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
缺點： "A queuing system would be better-it was a bit disorganised at Amsterdam!"
優點： "Very professional"
缺點： "Lost luggage"
優點： "Friendly crew, upgraded seat was worthwhile"
缺點： "More snacks in between meals,"
缺點： "We had 4 hour delay causing a stop over at 3am. So yeah"
優點： "Nice aircraft"
缺點： "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
優點： "Just the cabin crew being nice"
缺點： "Punctuality KLM is always late"
優點： "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
缺點： "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Crew were great, food, entertainment, seat and everything else was great as well."
缺點： "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
優點： "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
缺點： "Transfer point needs upgrade."
缺點： "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
優點： "All good"
優點： "They considered my reguest of vegiterian food."
缺點： "I have no complaints."
優點： "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
缺點： "There were several flight delays and gates were changes a few times."
優點： "Everything is alright"
優點： "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
優點： "Shirt flight but well catered, boarding was efficient and quick."
缺點： "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
優點： "Comfortable and well laid out seat area"
缺點： "Food was a little substandard for business class"
優點： "Good flight, arriving well on time."
優點： "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
缺點： "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
優點： "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
缺點： "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
優點： "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
缺點： "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
優點： "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
優點： "Delayed flight but staff apologized as for safety reasons."
缺點： "Very late arrival"
優點： "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
缺點： "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
缺點： "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."
優點： "Very friendly crew"
優點： "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
缺點： "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
優點： "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
缺點： "The amount of extras you have to click no to while checking in online."
優點： "In flight food was enjoyable"
優點： "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
缺點： "Nothing to be honest . All positive."
優點： "Cabin crew very pleasant"
缺點： "Lost our bags, little sympathy from staff"
優點： "Easy boarding, plenty of room"
優點： "good service"
缺點： "suitcase didn't turn up, although connection was quite tight"
缺點： "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
優點： "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
缺點： "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
優點： "On time."
缺點： "No negative"
優點： "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
缺點： "The entertainment was quite dated and didn't have new movies etc"
優點： "No chargers or tv on planes"
缺點： "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
優點： "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
缺點： "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
優點： "Atmosphere, crew were very professional and friendly"
缺點： "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
優點： "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
缺點： "55 minute delay was not welcome."