缺點： "I was asked to move from the front of the plane to the second to last row without a thank you or any kind of appreciation..."
缺點： "I bought first class tickets for my anniversary trip with my wife and I couldn't get the perks of it. There was no real food on the first 2 stops (Just in this one from Dallas to GDL). And the worst part is that I couldn't get into any of lounges at any airport (flagship and/or admirals) . Because they said I wasn't flying in an international flight. Come on?! Canada->USA->Mexico is not International???"
優點： "Flight time, availability on short notice"
缺點： "Delayed, no communication, delayed at boarding, sat at arrival with no gate."
缺點： "Too cold"
缺點： "The crew, could have paid attention to their guest. It was terrible, this flight reminds me how much I enjoy flying Southwest, instead of American Airlines. The only reason that I flew this airline, was because It was free with Points"
優點： "Most people had movies and other things to entertain themselves with via rear seat displays."
缺點： "My rear seat display never worked, though I complained about it at least 6 times during the flight. Nothing was offered to aid or fix the problem besides the stewardess saying she'd reset it several times."
缺點： "All good"
優點： "Awesome Customer Service"
優點： "Deplaning in White Plains"
缺點： "Boarding the way there, they did not honor my AA Advantage card to board earlier because my boarding pass did not say so. Even after seeing it said so in the computer system, they refused to honor it. So this time, I gave up and boarded with the last group. No prior warning was given that this plane would not allow for carry on luggage in overhead bins. Further were no charging ports on board, no free WiFi, no adjustable headrests, and the seats did not recline. There were no kosher cookies."
優點： "On time boarding taking off and landing in Grand Rapids. Crew was very nice and let me keep my whole can of soda."
缺點： "Three of my five most recent flights with American have been delayed. Champs."
優點： "The flight got me there"
缺點： "WiFi was too slow to be able to watch anything. Seat small and uncomfortable. Flight attendants not friendly."
優點： "My flight was delayed many hours so I wasn’t going to make my connecting flight in NY it to Toronto, There service agent was great and found me a seat on a later flight that was direct. Overall, happy with their service found me the best flight available."
缺點： "I never could figure out why the flight was delayed, there were a couple of other delayed AA flights too. I was supposed to get to Toronto at 2pm for a 5pm presentation, but I didn’t get in until 9. I also felt their website was deceptive or maybe needs updating,When I bought my ticket It stated that I would get 3 bags complimentary since it was Canada that wasn’t the case, I was charged for $60 for both."
缺點： "Getting canned and put on a flight five hours later. Good job AA"
優點： "The people I spoke to on the customer service line and then especially at the service desk in Miami were able to help me get a sooner flight so I didn’t have to be driving home until the wee morning. I am VERY grateful to them and American Airlines policies which empower its employees to assist its customers."
缺點： "I have to say, I’m a medium sized 6 foot guy, but I felt very uncomfortable in the seat with another 6 foot man to my right. I felt like I couldn’t use rest my shoulder, since he was using the armrest. i know this is a calculated decision made by very high ups, but the seats just need more comfort. I was even in an exit row, which has more legroom in comparison, but the actual seat was almost painful."
優點： "Good piloting...courteous on board service"
缺點： "Entertainment system was not operational. No food..only simple snack. Even willing to pay only a simple snack box is available...few choices due to length of flight being under 3 hours."
優點： "Delayed on the runway but overall good and smooth"
缺點： "Flight service was ok"
優點： "Roomy leg room"
缺點： "Plane to start,delay loading,dlaying taking off.almost hour late arriving."
缺點： "Why is coffee such an exorbitant request?"
優點： "Best part left on time and arrived early. Many thanks. Good seat room in the older S80."
缺點： "Overhead bins very full. No entertainment but that's ok for flights under 4 hours."
優點： "Comfortable seats, attentive staff"
缺點： "More non dairy food obtions"
優點： "No drama- always great flying from Long Beach"
缺點： "Really wish that there were power adaptors. Landed with a dead battery."
優點： "The crew was friendly and competent."
缺點： "Airlines have an industry wide problem. They INTENTIONALLY make every part of flying miserable so that passengers will pay anything to make it less painful. For example... if you want to make boarding quicker, build the cost of checked luggage into ticket prices so that you don't have people carrying everything on and clogging up the process. Or use the existing and publicly available research to improve boarding mechanisms... but that would mean you lose an opportunity to squeeze extra cash out of people for 'priority boarding'. This phenomenon is real, and currently be investigated by congress. Call your senator."
優點： "I like that American offers free movies thru their app but there was a glitch and I couldn't get it to work!"
缺點： "Couldn't get the entertainment app to work"
缺點： "Maintenance problems, late departures, uncomfortable airlines"
優點： "Flight was good, there was no entertaiment, so i put one, but the flight was only almost 4 hrs. At night."
缺點： "I like the service I got and the service I got. I have back surgery and walk with assistance and the lady that helped me a the the birding desk took care of my needs and it was so much appriciated.. Thank you."
優點： "Crew was apologetic."
缺點： "PHL ground stop no known reason. Good weather. Even pilot was at a loss. 4 hours total delay, 3 of which spent in tarmac."
優點： "boarding was fast"
缺點： "The entertainment was not working, plane is really old, service mediocre."
優點： "The crew was friendly and speed of flight was better than expected."
缺點： "Rows are very cramp."
優點： "Crew and promptness. Roomie seat."
缺點： "No cellphone charger. No movie screen at the seat."
缺點： "Think it is ridiculous that I had to pay so much to select a seat ahead of time, and it was just a regular seat. I can understand for extra legroom or exit row, but for a regular seat, that is ridiculous. Then there was a fee to change priority boarding, so I could ensure I was able to have my carry-on with me, instead of risk having it go underneath. Unable to use the entertainment, as I was unaware had to use my own device, which I had not set up in advance."
優點： "Quick boarding and taxi. On and off the flight seemlessly."
缺點： "Rude flight attendants, filthy plane"
優點： "Got in an hour early. Booya."
缺點： "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."
優點： "Very smooth"
缺點： "I didn't not like anything."
優點： "Pleasant staff, clean passenger lounge and plane cabin"
缺點： "Wish standard seating allowed for more width, better way to avoid reclined seat in front"
優點： "I don't know how airlines get away with all the stipulations and regualations they have in the buying process there is. Otho g I like about the scam artist they are"
缺點： "The fact they they can just make it a policy and then because the employees have to have a job and enforce it blows my mind. 200 dollar transfer fee plus the difference in the ticket when it's over two weeks in advance. You people are scam artist"
優點： "the movie that was shown"
缺點： "Boarding, to then sit on the runway, with little to no air circulation"
優點： "I fainted on my flight and everyone was really nice and helpful to make sure I was okay."
優點： "Same as above."
缺點： "Same as above"
優點： "Nice, comfortable planes."
缺點： "Food quality could be improved."
優點： "JoMarie was very helpful at LGB. And we eventually arrived at our destination."
缺點： "This was a horrible travel experience, the worst I have ever known. My uncle had died, so I had to search for the soonest and most economical flight in order to attend the funeral. Traveling with me was my aunt (his ex wife) and my cousin (his only daughter). Our initial flight was delayed 'due to mechanical issues' and they said we weren't going to make our connection in Phoenix. So they had to reroute the whole trip, which took about half an hour because all of the flights were full. So instead of flying from LGB - PHX - CLT - CAE and arriving Saturday night, we ended up departing from LAX (which we specifically were trying to avoid) almost 9 hours later. From there to DEN - CLT - GSP arriving Sunday morning. Because of this I had to contact the hotel and let them know that we weren't going to check-in until the next day, but I still ended up having to pay for Saturday night. Then, I had to cancel the rental car and make a new reservation to pick it up at GSP and return at CAE since the hotel was close to CAE, plus the return flight was through CAE. Also, wifi was an additional cost (which we didn't use because of this), the snacks were pitiful, and the seats were very narrow and uncomfortable. I have flown with JetBlue in the past, but on this occasion, last minute flights to South Carolina were prohibitively expensive. That being said, if I had known how bad the experience with American was going to be, I would have gladly paid literally double the price for the JetBlue tickets. And in the future, I will be flying exclusively with JetBlue no matter what the cost."
缺點： "flight has been cancelled, airline staff gave me hotel vouchers which the hotel would NOT honor, I went back and forth twice because those two hotels would not accomodate american airline passenger vouchers, I end up calling a friend to pick up at the airport she has to drive for an hour just to pick me up, I regret buying a ticket in american airline"
優點： "The crew seemed nice, and the seats themselves were basically comfortable. The option to check baggage at the gate was good, since it was a nearly full flight."
缺點： "The seating was completely cramped. Airlines need to decrease rows in order to provide actual legroom. The boarding process didn't seem very logical in terms of rows and seats. I don't believe there was any food, but that may be because it was a red-eye. The pilot thought Springfield was in CT, which was alarming to me."
豁免更改費用。 搜尋長灘飛往台北 臺灣桃園國際機場的彈性機票