優點： "The whole Business experience on SQ"
缺點： "During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ036, I occupied seat 15 A (mono, aisle-window): I did not understand the reasoning behind this layout: Seat facing straight the front of the aircraft, but not enough space to stretch the legs, and limited height for the footrest, feet getting hurled against a ceiling very quickly, and also footrest only on one side = one foot. The deep cavity, that is probably meant to house the lie-flat disposition, is at a 45° angle with the general direction of the seat. I am 77 and not in any way a contortionist. I decided that the best course of action was to remain seated for the duration of the 14:30 hours, flight without extending my legs. Maybe the crew could have explained how the passenger is supposed to fit into that weird design, but I did not ask, afraid that the demonstration might reawaken chronic shoulder and hip pain. I would be glad to read (not test) how this configuration is supposed to convey the sense of comfort expected from a Business Class ticket. It did nothing of the kind for me."
缺點： "Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists."
缺點： "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"
優點： "Fast boarding. Early arrival. Comfortable seat."
缺點： "I had to ask 3 times for an arrival card from the crew. Bread was dry. There should have been a breakfast served prior to landing, but no food service after 1 a.m. though flight arrived at 7:40 a.m. Timing of meals was not convenient for me at all. They wake you up at 1 a.m. for your main dinner. I would have preferred to sleep until 5 a.m. then have a good breakfast. The amenity kit in Business Class was substandard when compared to other airlines"
優點： "One of several preferred airlines when flying to Asia. Really enjoy their service, and it's wonderful to wake up to many beauties in view!"
優點： "Crew were amazing and great entertainment"
缺點： "Boarding could be better"
優點： "The service, foods , sack ,"
優點： "The crew is always amazing: highly professional, attentive and friendly. The whole experience with Singapore Airlines is always a treat."
優點： "Super good crew."
優點： "What can I Say. It's Singapore Airlines"
優點： "Crew were helpful and attended to any needs that we requested. As I am a big person the seat is never that comfortable but Singapore Airlines seating is more spacious than other companies I have flown with."
缺點： "The food was not too attractive, better variety of main meals"
優點： "Serve customers with a smile"
缺點： "Better tasting meal packages served at economy cabin"
優點： "Newer Aircraft and very convenient"
缺點： "I dont see any thing to improve"
優點： "Helpful with our 2 year old"
缺點： "Baby change area is very small"
優點： "One of the best seating I have ever had. Compared to Emirates the seat was spacious."
缺點： "Food was good but was not full compared to emirates."
優點： "Always love the SIA business product on long haul."
缺點： "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
優點： "Crew were really lovely and friendly. A bit of spacee on the plane which always helps"
缺點： "Nothing Better than average flight"
優點： "The crew Were exceptional ."
缺點： "If The seat recline could go down a bit more innpremium economy, that would be perfect"
優點： "Great seats and efficient service all round."
優點： "Efficiency, good."
優點： "Friendly crew and spacious."
缺點： "Food could be better"
優點： "Everything, perfect flight"
優點： "Yes the SQ802 and sQ807 was excellent"
缺點： "Returning flight food short be better SQ807"
優點： "The crew, their professionalism and wide variety of entertainment."
缺點： "Air-conditioning was not working properly in the cabin and it felt warm. Seats are a tad uncomfortable and not wide enough on the 777."
缺點： "Seat space could be wider for working"
優點： "The cabin crew and the pilots. The flight went smoothly."
缺點： "Singapore Airlines should inform clearly of the mileage policy and the lounge access while using a code-share flight. I thought I booked as a code-shared Singapore Airline flight, but I got rejected from the lounge access."
優點： "The crew was great as usual. The food was good"
缺點： "Better seats - really uncomfortable with a packed plane and wailing infants even when seated quite a few rows away."
優點： "Better flight as bigger craft and no neighbours in my row so I got some sleep."
缺點： "My moslem meal selection wasn’t provided onboard"
優點： "Service was great on both sectors"
缺點： "Premium economy seat is still not comfortable enough in comparison with economy."
優點： "More space then previous flights. Attendants very pleasant and helpful."
缺點： "Ran out of the food choices by the time they reached me. Had to make do with what was left."
優點： "lot of turbulence, uncomfortable ride"
缺點： "entertainment system was good"
優點： "Customer service, food, seats"
優點： "Cabin crew was excellent and the premium economy seat was very comfortable and accommodating. The choice of food from the variety menu was also delicious."
優點： "Very comfortable. best airline I flew on overall and was first time ."
缺點： "Charges for extra bag was steep- $150. Location at LAX airport is far. While nice to have many options for meal but did not low-carb so I only ate half my food"
缺點： "Ran out of options for dinner and could not eat the macaroni cheese they had on offer, so got 2 small packets of nuts instead...international flight running out of food options? Pretty slack. A part of the interior wall fell off onto my foot upon take off and I had to hold it in place for a while until a hostess came....doesn’t give you the best feeling when the plane starts breaking on take off. One of the male stewards was appalling towards a young mum I sat next too...too the extent of giving her dirty looks because she spilled a bit of water on the seat and then told her she had to pack everything away she was using, including the baby wipes! I stepped in and told him how this was not ok and all other staff members were helpful and he was making this Mum upset. He should not be working for such a people friendly reputable airline! Maybe Jetstar instead! Was appalled at the entire flight to be honest!"
優點： "Everything was excellent, and we even arrived 30 minutes earlier than scheduled..... super."
缺點： "no problems"
優點： "Espresso coffee, champagne, crew, headphones"
缺點： "Cabin little bit cold"
優點： "Friendly and helpful crew. Efficient service and good boarding. Seemingly wider seats than the newer A350s."
缺點： "Positively ancient entertainment system with poor selection and bad visual quality. Ads pop up every time you go into another menu. If you're flying SIN->BNE I'd avoid the 7.20am departure, you'll get the old 777-200s rather than the A350s they run on other departures."
缺點： "Too much stop over"
優點： "The crew and the little things like blanket, pillow, hot towels etc that is just standard. The food was great except the bread rolls Entertainment system was fantastic"
缺點： "They seemed to miss a whole section with immigration cards which delayed my party of travellers when we landed. The recline of the seat is huge, great for those wo recline, not so great for the person behind them"
優點： "It’s worth it to pay a bit more for the extra legroom seats."
缺點： "Little or no room in Economy"
優點： "The trip was uneventful, with the usual excellent service."
優點： "check-in, priority lane, BKK-SKL, boarding, crew, cabin, disembark, baggage claim to cab home"
缺點： "baby crying throughout the flight"
優點： "Excellent service"
缺點： "Very poor on board entertainment"
優點： "Crew Food Speed of boarding and unboarding"
缺點： "2 seat rows. 3rd passenger frequently needed leave his seat and he smelled"
缺點： "First time flying with EVA and was better than I expected. Crew was super friendly. I had a layover and flight was always on time."
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "I actually like the foods and the seat is comfortable for the price I paid."
缺點： "Everything is good."
優點： "Great airline best in class."
缺點： "Provide water service more often during long flights."
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
缺點： "Delay for 1 and half hour"
優點： "Service was wonderful"
優點： "Entertainment good movies"
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "Staff was very helpful. They went above and beyond."
缺點： "Do you train your stewardesses not to smile? I had a series of brusk interactions. Not that it mattered too much, but it was a bit odd."
缺點： "班機delay沒通知 大陸人太吵"
缺點： "The seats on the SFo -Tapei flight were very cramped."
優點： "The entertainment options were really nice. The airfare I felt was good value for the money."
缺點： "This was on the flight from Taipei to Chicago: The woman next to me had an injured foot which she rested on the tray table. She should have been seated where there was an empty seat next to her as there were seats available and it would presumably have been more comfortable. It turned out the outlet for plugging in the headphones for my seat was broken so I moved to an empty seat. I would not have wanted to look at her foot (no sock on) throughout the flight plus she was constantly fidgeting and poking me with her arm Ashe adjusted her foot while I was seated next to her. Unpleasant."
優點： "cheap airfare that includes check-in baggage, clean restrooms"
缺點： "Some brusque attendants at the counter and on the plane, cabin smells like pee (but only while boarding), standard legroom (72 cm), average food (Turkish Airlines is waaaay better)"
優點： "I remember back when i was a kid and my Grandmother took us to Disneyland, back when there was "Service" in the USA. If i can avoid any US carrier, and I will fly with EVA. there is meals on flight, checked bags, carry-on bags, smiles, all without extra fees, charges, and they were least expensive to fly."
缺點： "As with all airlines the seats are a little tight and a bit more legroom would be nice, I am a larger man and it was still comfortable even after 18 hours of flight time."
優點： "On time. Efficient. Clean."
缺點： "No entertainment options-just some generic film. Couldn't even hear the film over the noise."
缺點： "Take height and weight when booking flight."
優點： "Entertainment was great, very attentive crew, good washroom, arrived on time."
缺點： "Food wasn't great."
優點： "Service, legroom, seat comfort, cost"
缺點： "Food was a bit bland and the temperature was really low for my comfort"
優點： "Comfy,nice foods, helpful crew"
缺點： "So far my flight with eva air was awesome!"
優點： "Food Entertainment had a great selection on one flight, not so good on the other Crew was very good on one flight, not so good on the other"
優點： "Staff were professional, kind and the food was much better this time. Not too salty like it was before. Blanket was great too."
缺點： "Still too cold and DRY for me."
優點： "comfy, modern interior on the plane. Staff was great."
缺點： "check in was smooth, and the staff knew exactly how to handle my surfboard bag and the correct price to charge."
優點： "Spacious economy seats, tasty airline food. Professional crew and staff"
缺點： "LAX boarding area was cramped but this was probably not an EVA Air issue but more a LAX airport issue. Had NO idea Tom Bradley even had such cramped gates"
優點： "It was a connecting flight, the food was good"
缺點： "It was packed. No entertainment but short flight"
優點： "Seating was excellent with lots of leg room and comfy accommodations. Love that toothbrushes and earplugs are provided in the bathrooms."
缺點： "The crew was a little rude and kept pushing past me while there was a standstill in the aisles. I also had to ask one of the attendants for help three times before receiving what I had asked for."
優點： "Great service from check in and boarding to in-flight service and arrivals."
優點： "The Vegan food was great on the first half of my trip. The stewardess took my information and promised to help me reserve a vegan meal for the second half of my trip. She did not deliver on her word. The crew on the second half of my trip explained to me that I had not requested a special meal when I'm fact, I did."
缺點： "The flight crew was aware of poor weather on the first leg of my trip. I boarded the flight and it was grounded, at the gate, for 4 hours before departing. THAT WAS HORRIBLE!!!!!"
優點： "Very relaxed atmosphere with helpful attendants, great food (Asian vegetarian special meal. I also appreciate the lounge while waiting. Altogether the tops, in a totally different realm (i.e. postitive) from flying on US carriers."
優點： "Stewardess are nice, courteous and attend to needs of passengers."
優點： "Personal space was better than on any American airline"
缺點： "Food - woof! It looked like broccoli but the flavor and texture were not 'food.'"
優點： "Got to choose my seats next to emergency exits to have the extra leg room"
優點： "I enjoyed the movies."
缺點： "I did not see any cabin crew walk through the cabin to check customer offering water or walk through for entire flight after each meal service. I wish they were more attentive since it was a very long flight. Also There was only one greeter at the end of the flight at door 1 when we exit the plane. Rest of crews were not attentive or communities at the end of the flight. Not even one single cabin crews say thank you to customers flying with EVA Air."
優點： "For travel on an 11 hour flightnon economy, I would expect to have water or drinks offered on that small tray about maybe once an hour at minimum. We had to ask every time we wanted water or when the meals were served they weren't served with wine or water so we had to ask for that. It got to us about 20-30 min later. The service was terrible to say the least. I realize that we were in economy and not all classes are treated equal, but some water offered or wine during a meal isn't too much to ask."
優點： "Everything, very cozy. Eva air is always worth the extra few dollars"
優點： "I typically don't enjoy long distance travel, but Eva Airlines was the first airline that convinced me excellent service, safe flights, and good comfort is worth the means to get to China."
缺點： "My only qualm was the airline meal. The side dishes were tasty, but the margarine/butter used in the hot meals smells overpoweringly sweet and made me a bit nauseous."
優點： "The flight staff was very kind and quick to address my needs. In flight movies and blankets that actually kept me warm. Great experience"
優點： "Comfortable premium economy seat. Nice crew."
缺點： "Vegetarian meals were repetitive and pretty boring and devoid of any source of protein."
缺點： "It was a scary flight that I couldnt even sleep! I dont feel safe flying with China Airlines! Rude staffs, planes are shaking, food was ok, no selection of drinks (only tea and water),"
缺點： "This was my first time travelling with China airlines and this trip was our honeymoon so we were really excited for this trip but after flying with China Air, I dont think I will fly with them again. Flight attendants were really rude, Food was ok, There’s no selection of drinks"
優點： "Comfortable plane and a good price"
缺點： "Long queues for check in at Manila - I should have checked in online. Boarding was chaotic and people were getting stressed - maybe people could line up in seat row order to make the boarding process smoother."
優點： "Awesome crew, full flat seat"
缺點： "Western menu"
優點： "Phone charging, laptop socket, nice legroom and smart recline system means legroom gets better when the guy in front reclines. Toilets clean. New aircraft, attentive crew. AIRBUS A350 IS THE BEST!!!"
缺點： "Food okay could have been better. Entertainment system excellent but television shows section could have been better."
優點： "Services good"
優點： "Services verygood"
優點： "Got an exit row seat. Lots of leg room."
缺點： "No complaints."
優點： "Crew excellent"
缺點： "Couldn’t fault anything"
優點： "Service was efficient and responsive ."
缺點： "Food was good"
優點： "Quite comfortable, met my expectations and I slept well. On board team were friendly and helpful."
缺點： "Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience."
優點： "Quite comfortable, met my expectations and I rested. On board team were friendly and helpful."
缺點： "Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience."
優點： "Good entertainment choice"
缺點： "Average economy plane food"
優點： "Food was ok"
缺點： "End to end experience, was not informed in advance when we purchased the tickets in regards to the baggage when in transit flights"
缺點： "Smell was so bad"
缺點： "Smell was so bad during flight"
優點： "Cabin fitout is cozy and comfortable. Great service onboard and free WiFi for Premium customers"
缺點： "Taoyuan airport facilities"
優點： "Living in novotel while staying in Taipei"
缺點： "stuck in Taipei"
優點： "Food is surprisingly not bad, with entertainment is a plus."
缺點： "luggages delayed for nearly one hr. Many ppl waiting for luggage at the luggage bell"
缺點： "The English of the crew wasn't fantastic"
優點： "The food and entertainment was excellent. Thr crew are friendly and luxurious plane comforts make it worth the trip paid for."
缺點： "Not enough fresh air, breathing quality was poor before take off. We had fumes from jet gases leaking in through the air conditioning, but once the plane departed the quality improved."
缺點： "The seat pitch is quite narrow makes plane feel crowded. Flight attendant does not pay attention to the request"
優點： "The boarding by zones is a great way to do it and they implemented it efficiently. The crew were outstanding - pleasant, smiley and courteous and made me feel welcomed. Meals were delicious."
缺點： "A bit cramped and not quite enough toilets in economy class. Always a long queue for the toilet."
優點： "I was surprised that they provided meal for less than 1.5 hour flight. The fare was very affordable for only a few extra hours waiting in Taipei. Very happy with their service. I will definitely use China Airlines again."
缺點： "Nothing I didn't like."
優點： "I liked the crew members. They were welcoming and professional. Flight fare was very good in value for waiting a few extra hours in Taipei. I could do some shopping there while I was in transit. Nice airport. The screens of my row were not working so they restarted all screens a few times. While the screens of my row worked, other rows were not working. Surprisingly no one fixed or complaint as the screens of other rows kept off from the start to the end of the flight. I felt so sorry for others."
缺點： "Like what I said in "what I like", I think the connection of the screens/tablets had some issues. Luckily mine worked. I would be upset if my screen did not work during the entire 9 hours flight."
優點： "The service from the beginning to the destination was great. I found the staff very professional"
優點： "the flight wasnt too packed so i had enough space and the flight was cheap, worth it."
缺點： "the time the flight was available for."
缺點： "there was not much information at the airport, the flight did not appear on the screen. but when I asked, I get the information."
優點： "Comfortable and relaxing!"
優點： "Warm service from check-in to destination. Counter staff arranged, without hesitation, upon my casual asking if could change to window seating and she did it with a smile (though I've web-checked in already). Service on flight was heart-warming too!"
優點： "Transit was smooth and efficient."
優點： "Prompt and customer-oriented service. Thank you to counter staff for arranging the seat change. I thought I had confirmed the seating during web-checkin but was told that there was no history of confirming the seats in the system."
缺點： "A change of snack for to and fro journey would be good."
缺點： "the food to much asian"
優點： "Very bad service.. I request for help on the plane and no one showed up to help me."
缺點： "Everything was a joke to a West standard"
優點： "Great service with drinks and water. The seats were super comfortable!! The plane ride was smooth. The hostess/hosts were excellent and had really nice manners."
缺點： "I like everything"
優點： "The food was good the crew were very nice and polite"
缺點： "The seating was a bit cramped. Because I have long legs there wasn't a lot of room between rows. I have been on other flights with China Airlines where the seating was comfortable and roomy but this flight wasn't. The entertainment screen was not very user friendly. The screen was small and not very clear to watch."
優點： "Service on the ground and in the air was efficient, if somewhat cool and uninterested. (The exception was at checkin counter where the service was great.) options for entertainment were great. Food was decent, legroom was decent, plane was older but still decent...."
缺點： "The entire plane's group of passengers seemed to be lined up at the boarding gate - no explanation why, but they were checking ID's. Then the line just moved into the plane. I prefer boarding by rows, especially when traveling with my young son. Air crew seemed pretty uninterested in anything beyond the basic requirements of the job."
優點： "New plane (airbus a350). Love the family couch."
缺點： "Crew wasn't as attentive as expected."
優點： "Enjoyed everything about my flight.Awesome service from the crew most welcoming.Plenty of leg room and comfortable seating.I have already recommend this airline to family and friends."
優點： "The service was awesome from booking through to boarding the journey and disembarking.Would recommend to family and friends."
優點： "Legroom and entertainment are nice. Seats in economy are better than average."
缺點： "The staff does not seem to mind bumping into you or a seat with a cart in the aisle... And they don't control the 'gold rush' boarders who can't tell zone 1 from 3 or premier from economy... Of know what 'parents with small children' means... They just run the bulls...."
優點： "Enough legroom & space in economy"
優點： "Very attentive staff Plenty of movie options"
缺點： "Food was meh but that's common for airline food"
缺點： "Delayed one hour ..."
優點： "Nice crew, decent food"
缺點： "Very narrow seats, sitting between two mothers with crying infants"
缺點： "No help in sorting out visa issue. Flight canceled. Hope they treat me right on rebooking after embassy visit in AM."
優點： "The flight was quick, limited turbulence, and the crew was very friendly and pleasant to fly with. The only negative was the plane itself."
缺點： "The plane smelt like fresh urine, chemicals, feces, and burning rubber. Simply put, the plane should not be in active rotation. It felt immensely unsafe as the plane rattled and moaned throughout the flight."
優點： "seat uncomfortable, food wasn't good"
缺點： "armrest seats should moveable for a child can lay down during 11hrs45' fly. Terrible experience! My seat number was 53A,B, and C wasn't moveable, boeing 777"
優點： "The crew was great."
缺點： "But the aircraft is not well maintained inside. Sticky substance on armrest and tray; Seat-back pocket torn and everything inside filthy. Magazine pages stuck together due to spilled sugary beverages."
優點： "The flight attendants were wonderful and the business class seats were very spacious and comfortable."
缺點： "Got me there, no worries."
優點： "This plane is in much better shape than the last one."
缺點： "Flight delays seem to be a common thing with VN airlines"
優點： "Great service"
優點： "Nuce crew and gentleness"
缺點： "Entertainment but we know it’s a plane restriction"
優點： "Everything was great."
缺點： "Everything was up to part"
缺點： "Boarding was announced for gate 27, then 22 on th Board, then back to 27 so we ran around a bit."
缺點： "Very low weight allowance on checked bag. Attendant made me go take out cash from ATM to pay for extra weight. When I returned, a different attendant told me a cash price twice as much as the first attendant."
優點： "Movies, crew"
優點： "Their boarding process was smooth. The cabin crew was attentive. The plane wasn’t full and there were three of us sitting together that were rather large. The crew allowed us to go to an empty seat without someone next to it."
缺點： "The flight had small video screens but no place to plug in a headset so consequently o sound."
優點： "Great service"
優點： "The people at the counter helped me and were great"
優點： "Comfy seats and blankets! Left and arrived on time."
優點： "Comfortable seats"
缺點： "No vegeterian meal (all options include meat); the staff spoke English poorly; no media system; pretty old airplane"
優點： "Early departure and arrival. Amazing"
缺點： "Last minute wanted to check our luggage as the plane was boarding and almost caused us to miss our flight. Flight crew unhelpful and not friendly"
優點： "We left late but arrived safely and close to being on time."
缺點： "Taking the bus to the plane is a nuisance."
優點： "Flight attendants are friendly"
缺點： "Food is a bit pedestrian"
優點： "Reliable, no nonsense, good price-quality ratio"
缺點： "This flight is almost always late. Connections in Paris tend to be difficult."
優點： "I think the foods from Hanoi to HK and HK to Hanoi are very decent. The flight was not that crowded and crew members were behaving very properly."
缺點： "A lack of flight entertainment options"
缺點： "The back of the plane was so loud you could not hear the movies with the earphones. Food was not good. Staff was exceptional to make us as comfortable as possible!"
缺點： "The Vietnam airline has little consumer orientation"
缺點： "Being stuck in a middle seat and not being served enough water. Attendants not very friendly"
優點： "Flight attendants were attentive and served customers with care. The captain gave flight status every half hour"
缺點： "The flight was 3 hours late leaving Luang Prabang. When we finally boarded and arrived in Siem Reap, we found out they had left everyone's luggage in Luang Prabang, and it wouldn't arrive in Siem Reap until 24 hours later. Horrible! Worst part, we were told by the airline's team in Siem Reap that this is a common occurrence on that flight! Will never fly Vietnam Airlines again."
優點： "Check in was easy. Able to check in baggage easily. Staff was kind"
缺點： "The boarding is disorganized and confused that passengers are pushing each other in a bit of chaotic! Need lot of improvements."
優點： "Support at Taipei airport for missed connection flight was great. Very nice people, got us hotel. I think they were from Chine Airline"
優點： "Flight was on time and crew was professional and polite."
優點： "Efficient in time fight in an excellent aircraft B788-9"
優點： "On time. No problems."
優點： "Vietnam Airlines super and on time all five flights"
優點： "Checking In - Easy and Fast Staff - Spoke some English and business like. Entertainment - Good selection of movies and games."
缺點： "Seats are made for smaller passengers... if you are a larger frame, you will have a tough flight."
優點： "I had an over all position experience flying with Vietnam Airlines."
缺點： "I didn't like the extremely late boarding process, as I was worried I'd miss my connection flight."
優點： "Excellent service and on time performance. Very intelligent personnel."
缺點： "However, snack was one of the worst I've had in 50 +years of flying."
優點： "Great staff, clean plane and modern"
缺點： "It was very hot!!! No air circulation at all. Food was bland. No snacks given out"
缺點： "No entertainment"
優點： "Very professional and very clean planes."
優點： "No problems. As usual a friendly crew very efficient."
缺點： "Seems like this Airline just doesn't ever fly on time. I don't think they take flight schedules seriously."
缺點： "The flight attendants on China airline was terrible with unacceptable attitude, very rude and consantly trying to insult customer especially to those that don't speak their Chinese language. I would never fly with China airline again."
優點： "yes the crew are good and accomodating"
缺點： "hoping the seats can adjust a little bit more to recline"
缺點： "Too cold on the plane, air is very dry, seats are very uncomfortable. The seats are hard. No cushion. No foot rest."
優點： "On time"
缺點： "Boarding, crew, food"
優點： "Amazing airplane, pilots and flight stewardess"
優點： "Crew hospitality was/were noticeable"
缺點： "On time food service If possible — provide 3 choices for food — Vegi. Meat (poultry), Fish Provide at least adequate/standard seating spaces (in comparable to other international airlines ) While booking, passenger must know (clearly) price differences (among same class) -& its benefits"
缺點： "Food smooth"
優點： "The crew was friendly and polite. Cannot complain. The seat in Premium Economy was better than expected. Certainly worth the upgrade."
缺點： "The food was good but could have been better. I don't really know what to normally expect. The cloth napkins and metal flatware were certainly appreciated."
缺點： "The security check points in NAIA"
優點： "不錯 但臉臭"
缺點： "由於 航空公司的錯誤，將行李唔知送到去邊，要滯留在機場，不單沒有提供任何協助，連問需要等多久也黑面"
優點： "The lay flat bed was amazing and I like the privacy of the seats; this Philippines Airline business class is enjoyable!!"
缺點： "Don’t ask the stewardess for recommendations on what dishes to eat for meals; their taste is quite different from yours!! My stewardess recommended a pork dish that she said was tasty, but I found it dry and chewy!! But that’s Filipino taste!!"
優點： "Check-in counter and In-flight crew were great"
缺點： "Very poor quality in-flight snacks, no IFE and wifi"
缺點： "Manila airport"
優點： "crew is very cooperative"
缺點： "no comment"
優點： "Great Flight Crew very Pleasant"
缺點： "It was a small plane but comfortable and comfortable flight"
缺點： "seat not comfortable, tray table hard to pull out, flight delayed 2 hours, flight crew didnt have immigration card (therefore had to wait in immigration line additional 25 min)"
優點： "Very nice purser and her crew. Accomodating. Love the safety video!"
缺點： "Different option other than hot sandwiches for mid flight snack"
優點： "Not much. Both flights to and from Manila were delayed. The flight out was delayed pre-boarding by about 15-min and then about 30-min in the plane on the tarmac. Leaving Manila was delayed boarding by about 1-hr and we landed about 30-min late. Philippine Airlines operation has gotten so much worse."
缺點： "Everything. From the chaos at Check-in on the Manila side from the understaffed and overwhelmed employees, to the gate control and communication with passengers at a reasonable time for the delays. Staff at MNL Terminal 2 for PA seem not to care and there seems to be no management that exists."
優點： "The most unorganized airline"
缺點： "Better staff and communication."
缺點： "We were left behind because of the long line and slow service. On top of that, they open all our eight luggages that made four of us missed our flight and the rebooking fee is too expensive. We'll never fly with PAL again. It cost us a fortune because of their poor customer service."
優點： "Yes, my first time Philippines Airlines experience was impressive"
優點： "Yes PAL FA are always excellent and the Pilot Captain n Co Pilot really made us all safe."
優點： "3 meals, drinks, pillow, blanket, toothbrush, toothpaste and sleep mask were included. Staff was friendly and kind. Would definitely fly with them again."
優點： "not much."
缺點： "lousy entertainment system, old plane, food mediocre, kept the plane freezing cold, check in process a gong show."
優點： "Im comfortable"
缺點： "The food"
缺點： "Missed the connection and had to pay to rebook"
優點： "Clean comfortable plane. Decent leg room. Attentive staff"
缺點： "Manila airport needs upgrades"
優點： "Flight was fine and food was adequate."
缺點： "No entertainment options for the three and a half hour flight. No tv or music available. Arrived in Bali 12:40 am. Very early and wasted hotel cost for arrival time."
優點： "Flights to Manila and Denpasar were fine."
缺點： "During the long 15hour layover to Bali, lunch and dinner vouchers were provided as long as you stay in the terminal. However, if you decide to leave the terminal, you had to relinquish the vouchers. No access was given to use the Mabuhay lounge and there’s not much options for rest or entertainment at Terminal 2."
優點： "Std 14ish hr flight. Watched movies and slept."
缺點： "Flight's too long, can they fly faster?...HA!"
優點： "Cheap biz flight from ruh to mnl, non stop service"
缺點： "If ur in economy and westerner, seats are tiny. I went biz class and seats are old, food just ok, stewardesses just ok. Movies are Vina iPad mini and the headphones are the old foam style and you can’t hear the movie well. If u want to be pampered with champagne, great food, etc., go elsewhere. If u just want to get from point a to point b, this is the airline for you"
缺點： "Extremely bad experience, the airline rejected to issue boarding pass to us without an appropiate explanation. Never take Phillipine airlines anymore"
優點： "I liked how convenient it is to use the mobile app to check-in. It was relatively easy to use."
缺點： "The only problem I encountered was the Apple wallet boarding pass did not push through using the mobile app. However, upon using the web browser, I was able to download the Apple wallet boarding pass. This seems like a bug in the app."
優點： "Friendly, helpful, and patient are the words that come to mind. And very pretty, if that doesn't sound too sexist."
優點： "The onboard crew was very professional and pleasant"
缺點： "The Transfer Desk staff lacked knowledge and was not courteous and made the transit time very difficult and very uncomfertable"
優點： "I liked the fact that it was relatively efficient terms of service on the plane. Flight attendants were courteous and hospitable, despite the fact that the flight was full. It was also a relatively smooth flight."
缺點： "First of all, it took a very long time to check-in, despite the fact that I had done web check-in the night before. I think a lot of people felt the same way. It took also a very long time before we took off. We were told that it was because of the luggage being loaded but it took almost 2 hours before we finally took off. In the plane, there was a man who was obviously intoxicated and was talking in a very loud voice. I think that someone should have spoken to him about his behavior and proper decorum on the plane. Also, the flight didn't have WiFi working on the plane as well (we were told that it wasn't working) and the seat back was broken. I wish that they had told us that ahead of time to manage expectations. I hope that the next flight that I take on Philippine Airlines will be better. I hope that these comments/suggestions will really be taken into consideration so that they can make their service even better because I would really want to use Philippine Airlines again."
優點： "On time arrival"
優點： "The food was good"
缺點： "Transit at Manila was terrible. Terrible crowded airport with poor signage. Very confusing."
優點： "flight, service --great"
缺點： "check in --vry problematic."
優點： "Very attentive"
缺點： "Flight delayed for 5 hours - Connection from Manila was going to be very close. Flight attendant assured me multiple times they would hold the connecting plane, and give us an escort off the plane to make it to the other gate as fast as possible. We arrive in Manila, and there is no special escort. They take us at a regular pace to a connections desk in the terminal. They delayed helping us so we missed the only other flight leaving that night for Bali. While the person at the transfer desk was supposed to be helping us get new connecting flights, they would stop helping us, and take care of other people that showed up at the desk. It took them 1 1/2 hours to rebook our flight. They tried to put us on a flight that took over 20 hours with connections for a direct flight we had missed that would take about 4 hours of flying. We had to get on Kayak.com ourselves to find a better connecting flight that left the next morning. After 1 1/2 hours, the attendant finally put on a flight that was similar to the one we found but slightly worse. They said they could not work with certain airlines leaving from Manila, which I did not understand. Then, they proceed to tell us to go wait in the terminal overnight for the flight leaving the next day. We had to directly ask them to give us a hotel room for the night, which they did upon our request, but were not going to offer it without us asking for it. I understand delays and missed flights are part of air travel. But we were routinely lied to, ignored, and flat out pushed aside during the rebooking process. It was a completely unacceptable way to treat a customer. Never fly Philippine Airlines if you can avoid it."
優點： "flight update via email"
缺點： "late boarding ground crew not announcing chnages in the schedule no inflight entertainment PAL app does not work propoerly"
缺點： "Pr896 use small flight with 3+3 a row seat. No video or other media service. We onboard after 2 hours later of the original time because the flight is delayed."
優點： "The crews are nice."
缺點： "The plane was shaking and gave me nauseas"
優點： "The lemon butter fish was one of the better airplane meals I've ever had. Boarding was quick and smooth. Taiwanese people take the longest of any nationality to board a plane (they have a series of "pre-seating" maneuvers which cause huge backups). Despite this, the flight attendants politely humored them and were not pushy. Had this happened in the US, the flight attendants would have told them to sit down, get out of the way, and do their aisle stretching exercises and random meanders around the plane AFTER all passengers had been seated!"
缺點： "The plane was old and dirty. The flight attendants seemed more interested in gossiping with each other than greeting passengers (though one or two were very good and professional). Only one flight attendant could speak Chinese. This was not a problem for me, though it was for some of the Taiwanese tourists."