缺點： "The food could be improved."
優點： "Business class seats were comfy."
缺點： "Movie choices were lacking."
缺點： "Busted infotainment screen. A perfunctory apology was offered after the flight had landed. None of the crew had any level of proficiency in English and shied from interacting with non-Chinese passengers. And finally, 10-abreast seating on the Boeing 777 is a nightmare."
優點： "Some of the staff who speak Korean were very nice, but most of the staff were smiling at me when I asked them questions in English, but they were not very friendly. Also, it was hard to get on the plane because the seats were too narrow and uncomfortable."
缺點： "Weather delay ended in hours in line to transfer in Shanghai, complete with irate screaming customers. There was no organization whatsoever at the airport in Shanghai, so no one knew where to go or what to do. A 17 hour trip turned into a two day trip, with a 24 hour delay in Shanghai."
優點： "Crew worked hard in carrying out several meal and drink offerings. Seat had ample leg-room ( I am 6 ft tall)"
優點： "Flight was on time. Got to choose seat ahead of time. Professional service at the City check-in. Seamless travel."
優點： "crews were amazing"
優點： "This flight was shorter but i felt flight attendants were still very attentive."
缺點： "Didn’t have individual screens to watch movies. One movie didn’t have English subtitles. Not that i cared because I was in and out of sleep, just pointing it out."
優點： "The crew on board was friendly and the trip was smooth."
缺點： "I boarded from the Hongqiao Airport in Shanghai. I was having trouble scanning my passport at the self check in kiosk. I asked one of the nearby China Eastern staff for help and she was very unwilling to help. Eventually, she just told me, very shortly, I was in the wrong place and walked away to continue chatting with her coworkers. It was very rude and unprofessional. However, when I went to the CE help desk the staff member was very helpful and let me know I was in the wrong terminal."
優點： "We didn’t crash, nothing special about this company. Does the minimum work."
缺點： "Ran out of supplies, bathrooms are not kept up, extra costs for emergencies row. Disorganized boarding process (non existent)."
優點： "Though it's delayed, but boarding was efficient."
缺點： "Food was a bit nah. And no IFE on this A330."
優點： "Airbus seats were more comfy than 777. Fed me 3x n crew was very friendly."
優點： "Will not flight this airline again"
缺點： "Poor service from a to z"
缺點： "My stuff was stolen from the outer compartment."
優點： "I did enjoy a decent selection of movies to watch"
缺點： "I don’t understand why you’re not allowed to use your phone to listen to music or play games."
優點： "The airline did its job in getting me there alive and on time."
缺點： "Not comfortable. Cant use phones at all. Crew wasn't very hospitable. Entertainment system wasn't fully functional. They make you close the shades no matter what time it is which takes away the perks of having a window seat."
缺點： "Wondering if I can as a n the right flight out of PVG - luckily yes..."
優點： "Definitely one of the best airline travel experiences of my life."
缺點： "The food has room for improvement but was decent."
優點： "Everything but the layover."
缺點： "Layover for 8h"
優點： "Everything was fine on this flight."
優點： "That I arrived alive"
缺點： "The food was not good. The crew was not nice and we had to wait one hour at JFK on the plane for a gate. Also, could not check in online"
缺點： "The food"
優點： "The cabin crew were all very attentive. You just rang the call button and they came quickly."
缺點： "The food served was not that appetizing. I realize it is airline food, but not enough to fill you up. The deserts were not that tasty. The crew served soft drinks with no ice and give .you only 1/2 a glass full. Should give you a full can because you get thirsty quickly."
缺點： "Need better communication and welcoming."
優點： "Staff was great, Restroom was clean"
缺點： "Food was sparse and only had Chinese food, no western options. Food menu on the screen was unavailable. Entertainment was weak."
優點： "The food was the only semi-redeeming quality of this trip."
缺點： "The staff of China Eastern was horrible. The check in counter was incredibly rude, unhelpful, and downright mean. I was traveling alone with 4 children and they were not one bit helpful. I actually missed my flight, they didn't tell me that it would take so long to get through security and not a single person would assist me in getting our flight changed and getting us on our plane. We will never fly China Eastern again."
優點： "Crew, comfort & food were ok."
缺點： "Both legs of flights were delayed with the second one being close to 6 hours late. As a result of which we missed our connecting flight from Delhi to Kolkata. What made it worse was the lack of communication and practically no help on the part of China eastern. I had to buy a new ticket resulting in a loss of about $200. At Delhi airport the CE manager should have met with passengers who had similarly lost their connecting flights and made the necessary arrangements for them and st the expense of the airlines (instead of leaving it to the junior staff )We will not be flying China Eastern ( except for our return and hoping for a better experience).. Also poor entertainment even on the 9 hour Honolulu to Shanghai flight. No movie selection at all."
優點： "The gallows laughter when we landed and the cabin attendant suggested over the PA that some of us might miss our connections and should go see customer service. (We landed four and a half hours late.)"
缺點： "the entire experience was spoiled partly by the fact that we were forced to wait over four and a half hours on the tarmac, and partly by the fact that the crew, in order to absolve themselves of responsibility, fed us blatant lies about air traffic control shutdown at HKG or about bad weather over Guangzhou. Both were easily disproved: a look out the window and at the internet showed (a) other flights taking off normally and on-time; (b) no bad weather in Guangzhou."
缺點： "Over 3 hour delay. 2 hours spent waiting on the tarmac. They served the food before take-off, which wasn't a good sign."
優點： "The crew was very kind and accommodating. I was bummed I was not able to read on my phone, even in airplane mode. They kept my 2 young children entertained and happy."
缺點： "Our flight was delayed by 2 hours and we sat at the gate on the plane. I wish we were able to get off and find another flight from Changi Singapore( the BEST airport ever) as our connecting flight was going to be missed. We had a really terrible experience in Pu Dong Shanghai airport trying to find a new flight, being told to go to one service counter to another and just generally indifferent service from people at the airport. The airline made no attempts to help me find lodging for me and my 2 young children. There was no wifi I could connect to at the airport to check in with family or to find a hotel. I generally felt very uneasy and unsafe with 2 young children here. I would never choose to have a layover gain at Pudong Shanghai airport."
缺點： "Also delayed an hour leaving."
缺點： "Why can't you use phone in flight mode?"
優點： "Managed to get a seat in a good spot which more legs soace"
缺點： "Chinese regulation forbid the use of any cell phone during the entire flight... even in flight mode!!! This is utterly frustrating and annoying, especially when the flight is 15 hours long!!! Also food was meat only, no possibility to get fish or vegetarian"
優點： "flight attendants were pleasant"
缺點： "The boarding process was slow, the taxi to the plane was very far, nearly 30 minutes on the bus. The flight and seats were dirty, and the woman seated in front of me vomited all over my shoes. No one was attentive to this not offered any consolation or clean up."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "Crew was the best part of the flight, they were very nice and helpful."
缺點： "Having to collect Checkin luggage 4 times in 1 round trip and having re-checkin everytime we board a plane. Boarding is a mess, feels like being herded like sheep. there is no order, people start lining up an hour before boarding. Having to go through Immigration 4 times in China, I was only there as layover, I wasn't visiting China."
缺點： "My brother in law doesn't speak English. He needed help in transit from shaighai to Ho Chi Minh. No one was willing to help him because they were afraid to lose their jobs if they left their station."
缺點： "boarding was late no vegetarian food in spite several requests. botched up itinerary took me hours of convincing before I can get boarding pass."
缺點： "The flight got canceled without advance notice and was aware about it when we checking in at the airport."
優點： "They didn't lose my luggage."
缺點： "I booked a trip for me and my wife to Japan, and a few weeks before we were supposed to leave, China Eastern cancelled the flights we were scheduled to take. I had to call customer service to get us reassigned to new flights. This changed the dates of our trip, which messed up my time off from work, and I had to request more time off. We had 2 flights each way, and at least half of them were delayed. Check-in at the airport was unreasonably slow. Despite that the flights were non-smoking, there were people smoking. I know that coach seats are usually crammed, but these were more crammed than other flights I've been on."
優點： "We had to change to united"
缺點： "We were misled"
優點： "Crew attitude"
優點： "The Nanchang ground staff probably shouldn't have boarded us, as we sat on the plane beside the gate for 4 hours before getting the clearance to taxi and take off for Shanghai. Understandably, a number of passengers were stressed by this situation, but the flight crew really handled the stressful situation well and tried their best to communicate with everyone."
缺點： "The two B movies that were played for our 'entertainment' during the wait were awful!"
缺點： "Long line at the security checkpoint"
缺點： "The food was terrible, the crew was rude, the seats were small, the plane was dirty inside"
缺點： "Couldn't reach airline by phone to change my flight. After several attempts and an hour on hold they disconnected. Website won't help. Air China isn't a reliable airline."
優點： "Not sure"
缺點： "Flight landing on time would've deeply helped."
優點： "The crew was great."
缺點： "The seats could gave been more comfortable."
缺點： "arrived in Beijing and flight was delayed - unknown departure time. no English information available. waited 2 hours to get info"
優點： "The staff was very friendly and helpful."
缺點： "The plane was extremely out dated. Half the functions of the entertainment screen didn’t work. No outlets or usb to charge anything. No control over the overhead reading lights."
優點： "The crew was outstanding."
優點： "Crew was professional and helpful"
缺點： "No wifi. Food was just ok."
優點： "Clean inside,"
缺點： "Too short switching time, cause missing next flight when I went to China; when I am back to America, the flight canceled because of weather, nobody help change the ticket, not good service"
優點： "The flight crew was nice."
缺點： "My seat was broken. I had to sit lop-sided for the entire flight. The plane looked like it was built in the ‘90s. There was one screen on the wall constantly playing. It’s not like I had an option to look away as it was in front of me when I would try to relax. The check in desk was ridiculous as the line wrapped all the way through BKK airport. They needed to organize the queue better."
優點： "The food was really go and the flight attendants were really nice"
缺點： "Seats weren’t so comfortable so I will next time splurge on better seats"
優點： "My trip started off with airplane problems from the beginning. From my flight being delayed multiple times by air china to the overly packed united to the confusion of the non updated confirmation numbers or the e-ticket number. Even on the day I left upon arriving to the airport my confirmation number they had just given me after all the prior problems still didn't work. Air china had mediocre food with okay entertainment except my headset jack on the TV was broke and I couldn't watch anything. On the last air china flight from Bejing to Bangkok. I couldn't even charge my phone, watch any entertainment and basically was just stuck with no WiFi. Justfly wouldn't compensate for the changes on their end and said I myself would have to ask the airlines for compensation which the.the airlines directed me no where for compensation or even to upgrade my seat. Now I'm finally in Thailand but I'm scared of my return."
優點： "Friendly staff, great price"
缺點： "No Wi-Fi on plane"
優點： "Pleasant, uneventful, and meal service."
缺點： "No individual entertainment, but comfortable seating. Good trade off."
缺點： "Luggage did not get on the same plane as me from Beijin to Seoul so I was without my luggage for a day. Received no apology from the airline."
缺點： "Flight was delayed overnight 6 hours, no communication whatsoever. No attempt to help make connection or apologize.. Service is mediocre at best. Seats are tiny, little to no leg room."
優點： "I have flown with Air China before and had a bad experience. They are improving everything from customer service to in-flight amenities. Transfers in Beijing are still a problem with zero efficiency."
缺點： "They don't honor seat selection when booking but attendant at gate helped and was very understanding."
優點： "There were personal movie screens with movies I liked."
缺點： "The food was pretty bad. The bottom seat cushion was quite hard so I couldn't sleep because I was shifting my weight every hour. We were told at the boarding gate that the flight was full when we asked about upgrades, but the economy plus section was almost empty once we were on. I don't understand the reasoning for lying about the flight being full. If you won't sell us an upgrade, just say so."
優點： "I liked the food but few selections. I liked having ice cream as a treat."
缺點： "Some of the Chinese movies did not have subtitles or the subtitles were too small to read. Middle seats are the worse and the chairs do not recline that much back."
優點： "it was a very comfortable flight and the crew was friendly and helpful. We were traveling with two small children, so saying it was a comfortable flight is very high praise."
缺點： "It was VERY annoying that we had to keep all cell phones turned off the entire flight. We preloaded games for my 5 year old son on an old iPhone 4 that is not connected to the internet or any cell service or bluetooth or anything and he was not allowed to use it the entire flight. Very frustrating for him and us. I wish this information was clearly provided on the Air China website when we booked the tickets so we could have planned accordingly."
優點： "Everything was mediocre, at best. I've had flights with Cathay and Asiana, and the flight was much more comfortable there."
缺點： "I think the plane arrived on time. However, we were allowed to disembark from the plane at the BOARDING TIME of our connecting flight! We ended up missing our connecting flight since the TSA had a long line, and even with the security letting us pass through, we did not make it to our gate. A group of people from the same flight with me had to wait 9 hours for the next flight to Los Angeles from Beijing. The WiFi at the airport was horrible. Can't even load simple Facebook messenger. We could not update our loved ones waiting for us at LAX."
優點： "If you want to have a pleasant trip to a city that is not Beijing, use another airline. Young people from Beijing are extremely cranky and unfriendly, especial when you get kids with you."
缺點： "All flight was delayed over 4 leg. Horrible experience and flight got cancel and rerouted to a further airport. No compensation from airline and had to lyft 50 miles home"
缺點： "First time flying Air China - it was cheap and I mistaken it for China Airlines. Newer seats with touch screen TV, but the seating, screen and tray table were dirty and not properly wiped down. Lack of entertainment - no new movies, just a bunch of old released. Food was ok, minimal drink options. At time very difficult to understand crew members. It was the cheapest flight, and now I know why. The flight back to the US was significantly better than the flight from LAX to Beijing. That flight there was in an old Boeing with old dirty uncomfortable seats that I had to first drape with a blanket before sitting down and extremely dirty tray area that I scrubbed down with some wet wipes myself. The only saving grace was that it was an empty flight and I had the entire row to myself. Worst, we had a 7-hour delay in Beijing where the ground members did not speak English and could not give anyone an explanation as to why there was a delay. My family in Thailand came to the airport twice because they went back home the first time since they were waiting for too long and the airline could not give them an estimate of when the flight would take off. Never flying Air China again. Would recommend spending more a little more and fly EVA air or something else."
優點： "Good service overall"
缺點： "Some delays in flights, and poor communication. Nothing too bad, but sometimes we were left wondering what happened, or when we could expect the flight to depart. If I had close connection times, I would have lost two flights"
優點： "Delayed 8 hours in Beijing with no info given on departure updates. Worst flight ever."
缺點： "It took 20 minutes taxi to reach the terminal in Beijing"
缺點： "Incredibly unfriendly staff. My entertainment center was broken and they could not shut off my overhead light."
缺點： "My first two flights were delayed (1st flight from Changsha to Beijing was delayed for 4 hours and 2nd flight from Beijing to Houston was delayed for 45 mins), so I missed my last flight from Houston to Orlando to go home! And! They lost both of my luggages! Now I'm forced to stay in Houston airport overnight to catch next flight to go home tomorrow morning. Air China did NOT help anything! They wouldn't even help me rebook my flight when they know I will miss my last connect flight."
優點： "They gave us a meal on a flighy that was only an hour and a half long"
缺點： "The entire flight the plane dropped and there was severe turbulence"
優點： "Nothing. Flew business class only and each time the service was mediocre at best. Food is good going to China, terrible coming back. Worst part was the crew. I've been a pilot and an FAA inspector; after confronting the crew about smelling smoke on board and asking why the smoke detectors had been disabled,they simply played stupid."
缺點： "Several safety violations. I wouldn't fly this airline again even if they paid me."
優點： "They made us miss our flight"
缺點： "Customer service"
優點： "It was an okay flight, nothing that great to speak of."
缺點： "Breakfast was pretty deplorable."
優點： "Overall the service of the flight crew was good, seats were comparable to other economy class flights on other airlines. Boarding was easy, and meals were good and served at appropriate times."
缺點： "Our connecting flight between Beijing and another city in China was cancelled, there was no Air China staff at our airport in the US to handle the rescheduling (the check-in counter staff actually worked for another airline) and so we could only try to reschedule when we got to Beijing airport. There was a staff member at the gate to give us directions to the general check-in area, but then once we got to the area there were no signs directing us where to go. We were waiting in line for half an hour before I learned that we were supposed to be in a different line to first reschedule our flights (a 40minute wait), then wait in the line we were originally in to check-in (yet another 40minutes in line). This on top of waiting more than 1 hour in the customs line. Staff at the airport counters in China were brusque, and they seemed understaffed as the lines were often very long. On the flight, the touch screen entertainment system as buggy and would sometimes freeze, although the selection of entertainment was decent."
優點： "Food was pretty good. 2meals and a snack. Would be better with more variety for snack options."
缺點： "More snack options - I can't eat mayonnaise and all their sandwiches had that. Also my flight was supposed to have WiFi and charging outlets-had neither"
缺點： "My baggage did not arrive in manila with me. It takes 4 days before I recieved manila personel are not helpul at all. When I ask them the statuse of my bag they dont know and they said they said they well call me buy never recieved the call when i call them they said they have it but it take 6 days to be delivered. I told them only in the philippines take that long. Butom line they are very rud to me nor welling to help."
缺點： "The transfer in Beijing Airport was very confusing and almost did not make the plane back home."
優點： "In general, the food was good. The crew was helpful and friendly."
缺點： "The boarding was a mess that the staffs did not enforce the boarding in a orderly manner that caused blocking in flight for seating."
優點： "The staff was pleasant and always on top of things. The food was also excellent and I appreciate how often thet provided water."
缺點： "The seats were cramped to the point where it was awfully hard for me to sit properly. The entertainment touch screens also froze quite often."
缺點： "When I ask crew need one pillow, She told will check, and then no answer. Maybe she forgot ！"
缺點： "Food to be improved"
優點： "The crew was very polite. Always available if you need them."
缺點： "The boarding process is kinda chaotic. And you have to take a bus to the plane and enter the plane from a ground staircase."
缺點： "Having to wait 24 hrs in Beijing for a new flight because you can't be on time."
缺點： "Flight was 7.5 hours delayed, no reason why, no assistance or offer. This appears to be a common occurrence."
優點： "The flight to Beijing was smooth and comfortable. The entertainment was suffice for an American."
缺點： "The food was not the greatest compared to other Asian airlines. Both the chicken and beef options had the same dense, cornstarch sauce that just drenched the meat. Vegetables were great though."
優點： "Staff was professional!"
缺點： "The smoked salmon was spoiled in the salad!"
優點： "Flight attendants were willing to speak to me in Chinese. In-flight meal was satisfactory."
缺點： "The airline does not allow smartphones to be used, even when the phone is in airplane mode."
優點： "I got two beers and a decent meal"
缺點： "The aircraft was old and dumpy. The IFE is very insufficient and needs to be renewed."
豁免更改費用。 搜尋重慶飛往台北市 台北松山機場的彈性機票