GIG - TPE
優點： "Very clean. Crew was very good. Food was for the most part fine."
缺點： "Entertainment was pretty lacking. No paid WiFi service on the airplane for a modern country’s air fleet... only texting."
缺點： "Five delays and three gate changes are not cool"
優點： "Speeding of departure after boarding"
缺點： "Flight delayed again. Flight was delayed due to “preparations “ but the plane was at the gate for 3 hours before boarding. Did not make sense. Flight was warm in the plane."
優點： "Entire crew members, food, drink, hospitality & aircraft."
缺點： "I am diabetic & would have been better if I could get a aisle seat as I requested otherwise I didn’t have to wake up too often my both side passengers!! We were few Indian passengers missing our Hindi movies..."
優點： "Entire crew members, food, hospitality & aircraft."
缺點： "I am diabetic patient & I couldn’t get my aisle seat so, I had to wake up my both side passenger too often. Missing my Hindi movies."
優點： "Cleanliness, spacious legroom"
缺點： "Serve coffee more"
優點： "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"
優點： "japanese airlines food is always better than u.s. airlines. service is also very courteous."
缺點： "disliked their entertainment system. no varieties in movies, and interface was a bit annoying as you could not see a visual menu of all movies and had to keep scrolling line by line to get to the next movie."
優點： "Service, crew, punctuality, plane, seats"
缺點： "Food, cold coffee and tea."
優點： "Crew members was very polite and food was good"
缺點： "seat is quite small."
優點： "Your crew.they are wonderful,we are flying with ANA this morning we hope to have the same experience.thank you."
缺點： "There isn't a bad comment."
優點： "The flight attendents were very attentive. I started to havecan upset stomach on decent and the attendent checked in on me to see if I needed any help, she got me a botte of water and checked in on me again once we had fully landed. I really appreciated the concern and care they showed."
優點： "Food and services were great"
缺點： "Not a large selection to view on the TV"
優點： "Typical ANA quality. Bumpy flight but handled very well."
缺點： "Nothing in particular."
優點： "The service...the food...the entertainmrnt....tq tq tq"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!!"
優點： "Overall it was a great experience. I enjoyed the food, the flight attendants were very nice, and I enjoyed the amenities as well."
缺點： "The flight back was amazing. The trip from Chicago to PHILIPPINES was good as well, though the plane was real small on the way to Manila."
優點： "Staff is awesome"
優點： "Prepackaged sandwiches were so so. Crew were friendly and helpful. Leg room was pretty good. Bathroom had a lot of amenities."
缺點： "The seats are kind of flat."
優點： "Service was excellent. Stewardess always came back with what they promised to bring. Premium economy seating was very good."
缺點： "Food could be better. Entertainment was somewhat limited. The older plane on one leg meant no wifi and no noise-cancelling headset"
優點： "Overall excellent"
優點： "crew was professional and very attentive and beer and wine and ice cream on the flight"
缺點： "wish they had more movies choices from the u.s."
優點： "Good communication, food and services"
優點： "more new movies will be better"
優點： "Staff was wonderful and pleasant. Food was good for plane food. Entertainment was enough to get us all the way there."
缺點： "Seats in economy are a little uncomfortable, but to be expected."
缺點： "seat labeling not clear"
優點： "Staff was very courtaeous .they were very polite and helpful.Hindu veg. food was nice."
缺點： "Flight from Delhi toTokyo in plane leg space was not enough.But in other flight Tokyo to Sanfrancisco it was comfortable."
優點： "Flight crew was friendly, quick to respond to questions, and very helpful. I was able to switch seats even though the flight was full. The food was fine but the menu for the return flight looked better still."
缺點： "The flight was 100% full. I took a redeye flight hoping to sleep a bit on the plane but I ended up not sleeping much. I am happy to take ANA on my return flight, which is not redeye. Also I will be happy to fly ANA again, but I would not take a redeye flight on any airline unless I was in business or first class which I cannot reasonably afford at the moment."
缺點： "crew not able to understand English"
缺點： "The crew were not as friendly and welcoming, especially to coach passenger like me. There were too many announcements and interruptions. Not sure why but it was unnecessary to have too many, can't rest or sleep nor continue with viewing the entertainment provided. It seemed like a tired crew this time. The food was not good."
優點： "All the Japanese food are delicious! The crew are polite and nice"
缺點： "I suppose, not enough variety of American movie. In my opinion"
優點： "Efficent, courteous and reliable."
缺點： "Nothing in particular."
優點： "Very clean plane. Nice and comfortable. Staff was very friendly. Lots of leg room. The seat doesn't till back, but instead the seat slides forward. I wouldnt mind to fly again with ANA. Terrific entertainment system and movies."
缺點： "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve"
缺點： "No foot rest=back pain"
優點： "Great service, excellent and curteous. Clean cabin"
缺點： "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay."
優點： "Wish there was more movies in English"
優點： "The flight attendants treat passengers as valued guests. The check-in clerk gave me an exit row with extra leg room without me requesting it and without charge. Average time that you need to be at security ahead of your domestic flight = 15 minutes! As with everything in Japan, flight left on time."
缺點： "The connection time of 1.5 hours with my flight to Canada was a bit short. I had time to get through security at Narita, find the right gate, visit the facilities, and buy a bottle of water and that's all."
優點： "Onbaord Crew hospitality"
缺點： "Poor ground handling by narita staff. By bus from terminal to plane. Mixed with economy pasaangers. Chaos from bus to plane. All passangers exposed to freezing cold weather at narita aiport outdoor."
優點： "A N A Very good, space between chairs is very good, crew very professional and friendly"
優點： "ANA service is always great. Always my first choice."
缺點： "The 777-200 on this route is getting a little old. It would be nice to have one of their newer 787 planes instead. And there is no Premium Economy option."
優點： "The staff was so kind and quick to make everyone feel so comfortable. And the plane itself was already super roomy, so time flew as I spared the skies like I was back home in my living room."
優點： "I liked the food and the personal television you get. You can play video games on it which was cool."
缺點： "The wifi cost $20 for the whole flight. Pretty expensive compared to other airlines!"
優點： "Very quiet. Plane very clean"
優點： "Service in a air."
缺點： "I needed water in the airplane because inside was so dry, however it was so hard to ask water and they gave me very little of water."
優點： "ANA has always treated the passengers better than airlines from the United States.I avoid the airlines from the United States when it is possible."
優點： "Food is good. Flight attendants are nice"
缺點： "On-flight entertainment has very few movies selection. TV screen can't be tilted"
優點： "ANA has always been a great airline to fly.They treat the passegers with respect.That is something the airlines from the United States needs to learn.Served a meal on a two hour flight.That is something you can't get on a six hour flight from airlines in the United States."
優點： "Yes, Very good"
優點： "Staff were polite"
缺點： "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
優點： "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
缺點： "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
優點： "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
缺點： "Nothing,just the seats. Cleanliness was perfect"
優點： "The plane ✈️ itself the attendants . The entertainment on board. Really great"
缺點： "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
優點： "Nice crew, good food."
缺點： "Both bathroom were not working in business class area."
優點： "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
缺點： "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
優點： "Impressive service... amazing crew, very friendly and professional"
優點： "Crew good and seat OK but not exceptional for business class"
缺點： "Food was average - main course could have been better. Range of movies ok but not great"
缺點： "Everything was OK"
優點： "very nice crew"
缺點： "my baggage was lost"
優點： "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
缺點： "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
優點： "Slow service."
缺點： "Better communication!"
優點： "Reasonable space in economy class seats"
缺點： "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
優點： "Nice staff and no delay"
缺點： "Instead of crisps maybe a bit of cheese or crackers"
優點： "The friendliness of the crew"
優點： "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "On time and friendly crew"
缺點： "Boarding needs improvement"
缺點： "The flight was cancelled and had to be rerouted on United Airlines."
優點： "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
優點： "Smooth flight."
缺點： "Seat a little cramped."
缺點： "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
優點： "The crew was really friendly."
缺點： "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
優點： "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
優點： "Face recognition was amazing"
缺點： "Too hot on plane"
優點： "Nice flight ...was comfortable travel ...good food.Thanks"
缺點： "No such things"
優點： "Interior of the plane was clean. Smooth landing."
缺點： "Pilot did not avoid turbulence"
優點： "The entertainment options were good."
優點： "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
缺點： "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
優點： "Short flight with good communication."
缺點： "Nil to complain."
優點： "Friendly staff"
缺點： "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
優點： "On time"
優點： "The flight crew was nice. Plane departed/arrived on time."
缺點： "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
優點： "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
缺點： "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
優點： "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "Got to Amsterdam on time and everything was great including the staff"
優點： "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
優點： "Easy Boarding"
優點： "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
缺點： "Not much to comment on here."
優點： "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
缺點： "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
優點： "On time."
缺點： "No negative"
缺點： "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
優點： "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
缺點： "What is there not to like about KLM? I cannot find anything."
優點： "Loved this 747! Crew was professional and food was very good."
缺點： "We had a long wait (25 minutes) at the gate because we were early."
優點： "Speed, crew, and reliability."
缺點： "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
優點： "Atmosphere, crew were very professional and friendly"
缺點： "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
優點： "Food and staff were great"
缺點： "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
優點： "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
缺點： "Quite bummed the plane didn't have wifi / USB"
優點： "Feel like reacist Company"
缺點： "I didnt like the treatment of the crew."
優點： "There is a nothing to mention that was memorable or comfortable."
缺點： "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."
優點： "More leg room"
缺點： "Seat recline was broken- wouldn’t hold position."
缺點： "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."
缺點： "I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check"
缺點： "Both flights through Detroit were re-routed, our luggage was lost for 4 days."
優點： "Check in agent extremely helpful and friendly."
缺點： "Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible."
缺點： "We had a short delay"
優點： "Food and wine. Entertainment."
缺點： "Sat closer to water closet. Maybe more air freshener in there."
優點： "Crew was amazing. Service and food was good."
缺點： "Random TSA check was not needed at the end when boarding."
優點： "The crew was pleasant and boarding efficient I lucked out with first class"
缺點： "Baggage check in was stressful"
優點： "The transfer times were excellent"
優點： "Air France personnel is always really helpful"
缺點： "Food and comfort in short haul are not the best - but the flight is short..."
優點： "The crew was helpful and accommodating"
缺點： "The flight was delayed, missed connection, and lost baggage. Subpar."
優點： "Crew was very nice. Food was good and tasty."
缺點： "Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that."
缺點： "They lost my luggage :("
優點： "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
缺點： "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
優點： "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
缺點： "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"
缺點： "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
缺點： "No space for legs. No food (just snacks). Very high temperature inside the aircraft. Flight delayed by 45 minutes."
缺點： "Long delays to go through security screening and then further delays as the plane was still being fueled at departure time."
優點： "Efficient and smooth flight. Service was great and flight attendants were friendly"
優點： "The food, beverages and choices of movies, entertainment There was a medical emergency that caused the flight to land in Canada. This was handled very professionally - I hope the passenger ended up getting the care needed and is doing well."
缺點： "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
優點： "The crew were nice."
缺點： "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."
優點： "真的想不到. 若有就是好險行李沒有不見"
缺點： "A320登機可以想到讓18排後的從四號門登機. 難到不知道下樓梯繞飛機走到四號門1-18排旅客都坐定位了嗎"
缺點： "The delay was caused by too many carry on luggage for limited cabin overhead storage. The ramp agent should have better coordination."
優點： "great seat, good food and drink, pleasant staff, efficient boarding and exit."
缺點： "no complaints"
缺點： "People may think,that the delay of the flight has set my mood for this review but I can ensure it has most definitely not. With all the bad weather, I was already very happy to connect right on time in Paris. However, a long haul A380 flight with such a tight seat configurstion is almost embarrassing for an airline. The in flight entertainment is at a very poor level, not only with the screen being very small and outdated, many of the movies are only available in French and the international selection very limited. The food was not much of a delight, whereas the presentation was nice. However, in all the 7 h between the services, nobody came around with refreshments in a completely booked flight, neither was announced that a trolly would be set for self service in the galley. Lucky the ones who got up and found out about. In terms of amenities, again, the airline is lacking of originality and saves cost. Bottom line: you get from A to B, but there are so many better competitors in the market, which I shall definitely consider on my next travel."
優點： "Nothing special"
缺點： "They start serving late the apperitif before taking off and take it back right after."
優點： "Flight was only 50% full. Room to spread out."
缺點： "Leg room cramp. Flight arrived late as a result missed connection home."
優點： "Good service all around, personnel pleasant"
缺點： "Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport"
優點： "Friendly onboard staff"
缺點： "Treated like cattle while boarding unless your preferred member. Average food quality."
優點： "All of the crew were friendly and the flight was on time."
缺點： "No problems"
缺點： "Clean. Courtesy of staff on plane."
缺點： "The delay in the flight without even informing us of the reasons. Changing the boarding gates twice, and no options in the meal."
優點： "Friendly crew and exit row had nice legroom."
缺點： "Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial."
優點： "There was enough leg room"
缺點： "The food was not very nice and the aircraft was really cold."
優點： "Nothing..worst experience ever. Simply apologising for delayed doesn't help"
缺點： "Flight into and out of indiapolis was delayed by 2 hours. Missed my connection flight to LHR because of the delay. never had such a flying experience. Flight was operated by Delta. I won't be flying them again."
優點： "It was clean The crew was very kind Food was very good Flight was on time"
缺點： "Seats were exceedingly close Screens for entertainment were small and game controls were difficult to use"
缺點： "Meal choice missing kosher non-gluten combination."
優點： "Other crew members were very polite to us, in particular a younger tall woman."
缺點： "2 crew members, one named Terri were quite rude and short with us. I even heard her say she was ready to get off the flight. She also asked everyone around me if they liked their flight but did not ask me. She basically threw my coffee condiments at me and dismissed my concerns about the food. I was unsure if the fruit was expired and she quickly dismissed my question without any real explanation."
優點： "The crew was very comfortable speaking two languages and friendly. They also had air conditioning! This was great because it was strangely hot in Paris and we were sweating profusely. And our last air france experience we were so hot and it was aweful. Even though it was like an hour and a half flight they still served us sandwiches ,really good."
優點： "It was as expected."
缺點： "Boarding was a bit tedious because we had to first board a bus to take us to the airplane."
缺點： "No entertainment or usb plugsto charge."
優點： "The food, the facilities, the seat, everything."