缺點： "No internet available (2020). For the my previous flight, a month ago, was the same problem."
優點： "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
缺點： "Nothing,just the seats. Cleanliness was perfect"
缺點： "Bigger seats the new ones are way to narrow"
缺點： "Klm is the best, even on a 40min they served small breakfast."
優點： "Nice crew, good food."
缺點： "Both bathroom were not working in business class area."
優點： "Flight was on time."
缺點： "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
優點： "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
缺點： "Flight was delayed, had to run to my next connection flight."
優點： "Comfortable seat, great crew."
缺點： "Flight delayed, no USB port and no entertainment"
優點： "Slow service."
缺點： "Better communication!"
優點： "Seat was comfy and spacious for economy class"
缺點： "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
優點： "Nice attention and good food. Plane and seats are confortable"
缺點： "There was no wifi on flight"
缺點： "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "My seat at the window was great and the staff really friendly and courteous!"
優點： "The flight arrived a few minutes early."
缺點： "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
缺點： "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
優點： "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
缺點： "tough to sit on a plane for 9.5 hours"
優點： "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
缺點： "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
缺點： "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
優點： "Smooth flight."
缺點： "Seat a little cramped."
缺點： "Not enough leg room"
優點： "Crew was very friendly. Nice that wine was served without charge."
缺點： "Announcements from the cockpit were hard to hear. Food has been better in past."
優點： "Snooth and efficiënt with a KLM service"
缺點： "No entertainment"
優點： "Arrived early!"
缺點： "Boarding seemed disorganized."
缺點： "Didn’t happen."
缺點： "infotainment was down. Lost my luggage the flight was delayed"
缺點： "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
缺點： "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
優點： "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
缺點： "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
優點： "We got a meal for a 1h flight only"
缺點： "No entertainment but normal for this type of flight"
優點： "Very friendly crew going out of way to assist in making trip comfortable"
缺點： "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
缺點： "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
優點： "Nice flight, nice crew, and a nice experience."
優點： "Food was just fine, movie selection very good"
缺點： "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
優點： "Absolutely nothing!"
缺點： "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
缺點： "Crowded seating, wake-up for breakfast service two hours before arrival"
優點： "Airlines issue"
缺點： "Profiling certain customers"
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "The included snacks and the seats."
缺點： "suitcase didn't turn up, although connection was quite tight"
優點： "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
優點： "The crew were pleasant"
優點： "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
缺點： "Nothing! It was all great!"
優點： "Arriving more or less on time"
缺點： "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
缺點： "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
優點： "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
缺點： "The seats in economy were a little too small for a 12 hour flight"
優點： "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
缺點： "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."
優點： "Very good flight, excellent service and good food."
優點： "The crew did their job."
缺點： "At least monitors to watch a movie since there is no food in first class..."
缺點： "After the flight was diverted due to Weather conditions I missed my connecting flight and American Airlines did a terrible job handling the changes and assisting their customers at DFW airport."
缺點： "Better bathroom access for premium economy"
缺點： "Flute gate changed 35 min prior to boarding to a new gate that was a 10 min walk. That was stressful. The flight ended up being delayed 20 min as well."
優點： "Crew was absolutely precious."
缺點： "Delayed because a passenger was let on that shouldn’t have been. The plane was kind of beat up and gross. The gate changed after boarding started. This is the second flight in two weeks that had the wrong gate posted."
優點： "Comfortable seating. Friendly staff."
優點： "Seating space is like putting 5 pounds of something g in a two pound bag. Not enough space."
優點： "The crew could care less about you..... You tell them your problem and they tell you to call American Airlines...."
缺點： "There attitudes.... you need to hire caring people...."
缺點： "The crew could have been more polite."
優點： "one of the crew members (Ana) was not only rude and bumping the food cart everywhere, she apparently did not learning as kid the basic of thank you and please. In addition her personal manners of cleaning her nose with her hand, was not only disgusting but unhygienic."
缺點： "Food, boarding and some training for some of the crew"
缺點： "The entire entertainment system was down the entire 6 hour flight. Crew attempted to reboot the system several times with no luck."
缺點： "As a handicaped disabled not able to walk and should be using a wheel chair,as I know from my many previous travels with other companies like lufthanza, klm..etc, I used to be the first traveller to go to the air craft when loading it to take off and the last one who would be leaving it after landing. Even when going through the check and security points I used to go in a special route especially for the handicaped but going with all other normal travelers lines with such amount of time waiting and crowdness is completely inconvenient. what happened through the trip was quit different , going with the travelers or after when they are boarding the craft make it very hard and time consuming , Wish you take care of it, as it's a very important handicaped service. Thank you for taking the time to read my comment"
優點： "The amount of people on the flight was nice,for everyone was able to spread out on the entire plane."
缺點： "The turbulence during the whole flight was terrible."
缺點： "Our seats wouldn't hardly go back, but noticed that a few seemed to operate properly. Tried to watch a movie (94minutes) on a 2.1 hr flight. Started it before takeoff and with all of the inflight announcements the credits didn't get finished before they shut down the system."
缺點： "Broken entertainment control set seat 11 window."
優點： "Snack was a good portion. Filling for a 5 hour flight"
缺點： "Entertainment system did not work for my seat. No movies available"
缺點： "7.5 hr flight from Lisbon to Philadelphia on a dingy old plane that looks like it hasn’t been retrofitted in close to 20 years, with no charging ports for electronics, which seems insane in this day and age, especially for such long flights. Had no in-seat entertainment systems either, and only offered news and sports on the American wi-fi service — not their usual lineup of movies and TV."
優點： "Quick boarding"
缺點： "Flight attendant was very brash. Guy next to me smelled like an ashtray which made everything worse."
缺點： "Plane was delayed all day and when we finally boarded we were told it was due to an engine problem!! Not good!!"
優點： "The crew and their understanding about our frustrations with delays"
缺點： "Repeated delays. Not AA’s fault."
優點： "Friendly Crew."
缺點： "The food that was served."
缺點： "Economybseats are very uncomfortable. No food. Baggage flow to arrive"
優點： "The fact that the plane landed."
缺點： "American Airlines is running neck and neck with United, competing for the world’s worst airline. They have crammed so many seats onto their planes that I’m surprised it isn’t a health hazard. I was in an aisle seat and every time I started to fall asleep, someone going down the aisle slammed into me, making any sort of rest impossible. And the flight attendants had the typical U.S. flight attendant perma-rage, of course. I feel sorry for them, underpaid and overworked, but always p***ed off. Anerican Airlines needs to look at Emirates and other non-U.S. carriers to learn how to treat their passengers."
優點： "Nice crew"
缺點： "I booked a LATAM flight for a 10.5 hour flight specifically because they have better in flight entertainment. I arrived at the airport and found it it was operated by AA. 10.5 hours with zero in flight entertainment. HORRIBLE EXPERIENCE."
優點： "The dinner was decent"
缺點： "There was NO in-seat entertainment or place to charge mobile devices. Very uncomfortable seats. This plane was very old. 9.5 hr flight was pretty unpleasant."
缺點： "narrow seats no leg room"
優點： "Not very much positive to say unfortunately. The staff were good and did as much as they could to keep up feed and happy."
缺點： "The plane was extremely old and dated. Never been on such an old plane with no up to date equipment or facilities. The chairs were very uncomfortable and the food was awful. There was no personal entertainment screen for an 11 hour flight and only one of the safety demonstration screens was working during take off. Also no plugs at all."
缺點： "The employees treated me poorly"
缺點： "No individual TVs, electric plug nor WiFi"
缺點： "Extremely old plane"
優點： "Good food"
缺點： "Online check in for one of our two passengers was impossible. Simply never worked. At airport check in desk, manual data entry errors during airport check in caused issues during customs at the end of the flight. Also we were not seated together initially even tho reservations were made months in advance. Airline online check in was pushing us to pay extra for seats together."
優點： "Boarded and took off on time; great crew"
缺點： "Waiting 30 minutes to get off the plane because they couldn't use the gate assigned to them."
優點： "At least they kept throwing food at us on the plane."
缺點： "Arrived 3 hours early to CDG, and a long line to check a bag. It took so long, eventually they allowed people to cut in line as their flight departure times neared. 2+ hours later, I finally got to a kiosk to print my boarding pass and baggage tag, but now another line to drop off my bag on the conveyor belt. With less than 30 minutes to departure, and still haven't gone through security, I gave up and made my checked bag a carry-on as well. And then tight seats on the plane, with no individual screens (the movie played on a tiny screen 2 rows up in the aisle.)"
優點： "Attentiveness of Gate personnel Punta Cana airport and of the flight attendants. The entertainment options were excellent."
缺點： "Lack of variety in food options during flight."
優點： "Not much!"
缺點： "Didn't like being grounded in Charleston because we were on a commuter flight while our AA connections was allowed to land in Charlotte and leave without us. Did not know AA operated flights receive priority at the airports over their inferior non-AA operated "partners". Will look for alternatives to AA in the future. Flight too short for a drink! No lodging because not their fault! Okay, storm not their fault, faulty policy is!"
缺點： "crew did not pick up the food tray for a long time crew borderline corteous"
優點： "Only 30 minutes or so to ORD from GRB Paid with AA points at 7,500 miles each way for a weekend in Chicago"
優點： "Leaving the plane was my favorite part. Entertainment was one of the best (American run flight and plane)."
缺點： "Seats were very cramped and did not recline enough to get comfortable. Temperature of the cabin was hot then cold. No sleep again. But the cabin crew looked refreshed in the morning. Guess they had better seats. It should be a law that all airline employees from the CEO on down should only be able to fly in coach. Maybe then the seats will get better."
優點： "At least the entertainment was good while I waited for my food."
缺點： "I asked for a chicken option meal and the flight attendant was at the end of my area of sitting (the front half) and left to the back and said he would return. I waited and waited and nothing while everyone ate. I ran the flight attendant button(many many many times) and no one came. I didn't get up because why am I going to chase someone down? After about 30 mins or more later someone finally passed by that was going to ask for trash. I asked for my food and they apologized and brought back a pasta option and said they were sorry that they ran out of chicken. So I was made to wait for half an hour while everyone ate to NOT get what I wanted and be forgotten about?! Unacceptable. Took me another 30 mins to get my appetite back since I was so upset. Also, our flight left an hour later!!! No one said anything to us about why we were late. They accommodated those with connecting flights in the US but still. What is going on?"
優點： "On time performance; friendly, competent staff."
優點： "Easy to book. Reasonable price. 10/10 would book again."
優點： "Everything went smoothly"
優點： "It was a flight, it got me from point A to point B, but everything in between could've been much better."
缺點： "When first boarding the plane, the person I was with tried to close the shade on the window, the with frame and the first 2 pieces of glass popped out. We notified the flight attendant and his response was "can you stick your arm out the window and wave? No... ok you're fine" then we were notified the bathrooms in the middle of the plane were out of order and we could only use the bathrooms at the rear of the plane. There was no WiFi, and the audio system for the on board movies wasn't working. The flight attendants were only giving out cups of beverages and not the full can, which isnt a big deal but still looks bad on the airline considering everywhere flight with American has handed out full cans of soda. The perception was American dropped the ball on the his plane, and just didn't care to do the necessary maintenance. For the his head priced paid for the his hehe see tickets I would've expected better from a reputable airline. Needless to say we were a little disappointed."
優點： "I fly this route with American pretty often. The cabin crew was good. Everything else seemed sub par."
缺點： "Our take off was delayed, officially due to fueling the plane, but if the plane wasn't fueled ahead of time, someone failed to do their job properly. Also, while I'm starting to think that A320s just suck mechanically for landing (they always seem to land harder than a 737), this one seemed a little extra rough."
缺點： "The crew was late arriving to the gate which delayed boarding and then the plane had an electrical problem that could not be quickly fixed so had to deplane, go to another gate and board another plane. We were an hour and a half late leaving."
優點： "The movie selection and how often we were given beverages."
缺點： "I was selected for a random inspection. I was pulled aside and went through a separate check in process. I completed everything I was instructed to do and as I'm boarding, I'm pulled aside and told I needed to go back to pre clearance because someone forgot to punch a hole in my boarding pass. The stewardess and j had to run all the way back to security so I could go through the whole process again. I delayed the flight and everyone was upset. It was completely unnecessary. Simply because one employee didn't do their job, I delayed a transatlantic flight to Chicago. Best part, I arrived at the airport four hours before my flight. Also, the seats are incredibly uncomfortable. And I was separated from my traveling companion for this entire process. Had I missed the flight, she would never have known."
優點： "the wine was good"
缺點： "the tv"
"There was no snack or anything but drink."
優點： "Entertainment available."
缺點： "overall good."
優點： "Flight was delayed for 2 hours with no compensation"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "The crew was magnificent"
缺點： "Be nice to offer a glass of water to your clients!!"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "The pilot to be on time"
優點： "The crew was typical, the seat was on the aisle, which I prefer, but kind of in the way and I kept hitting my head."
缺點： "The snacks are not good at all, next time I'll take my own. They should just quit serving them and charging us for them."
缺點： "On time departure. A comfortable seat."
缺點： "Sits not suitable for long distance travel"
優點： "The lounge and boarding area at Houston Airport were great. The staff at boarding did a good job keeping everyone happy and in line and boarding in the proper zones."
缺點： "All the flight attendants were trainees. I was served cold coffee because it took so long to get from the front of the plane to the back. I was given a toothpick to stir it with. My headrest detached from the seat, and I had to sit uncomfortably during the flight. The plug for headphones was broken."
優點： "The Rio de Janeiro international airport is very difficult to traverse. However, the airport staff was very helpful in directing me several times to the correct location."
缺點： "United needs a check-in kiosk located between the domestic arrivals section and the international connection hallway just before security. I had to walk to the complete length of the airport and back again, just to check-in. Other airlines, such as Delta, have a kiosk located just before the security entrance. The cabin temperature was absolutely freezing during the flight, and I am usually hot."
優點： "T was an OK flight, not bad by economy standards. 10 1/2 hours to be endured."
缺點： "Well, I did not like that I had booked Lufthansa, an airline I like to fly, but it was really a United flight. The Lufthansa booking included the first checked bag as free. This information did not reach United and I was faced with a £45 fee for the bag! Not a pleasant surprise and I would like the money back. I would also like to make sure that the return trip does not cost me another £45!"
優點： "The crew was very nice. They were friendly and accommodating. Snacks were good and boarding was fast."
缺點： "We sat in Economy Plus. They said about how much more room we would have and there was more leg room. However you are still basically sitting on the person beside you. The seats are very tight and never very comfortable. It was easy for us to board but we sat at the gate a while and were a little late getting to our destination."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "Airplane was super cold. No extra blankets. Passengers freezing. Impossible to sleep."
優點： "no chaos at boarding, decent seat space, smooth landing, solid breakfast"
缺點： "no real lunch/meal, just a small sandwich before landing."
優點： "fast take off and good service."
缺點： "entertainment was missing movies it said it had. also kept skipping ahead throughout time. also would have been nice to have a refill"
優點： "Aisle seat was convenient"
缺點： "Stewards never smiled, acted like they didn’t care about passengers, spilled food in isle next to my seat and very slow to clean up Just not the friendly skies advertised. Will consider different airlines next time."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Smiling attendants."
缺點： "After buying alcohol in Guatemala, at the duty free shop, the workers at the shop taped the small boxed jars in bubble wrap - not, I discovered in an official duty free bag. So security stopped me in Houston, I went back to the United counter where they were going to charge me $15 to send it to Sacramento. I didn't spend the money. Dissapointing."
缺點： "No tv"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "I arrived safely."
缺點： "It's a zoo. It's a DIY of checking in and checking your bags in. No staff is around to help. You are on your own. Unorganized."
優點： "I enjoyed the assistance, the food and the movies"
缺點： "I liked every single bit of my experience."
優點： "Had a lot of legroom"
缺點： "I ended sitting in a middle seat because I had a basic economy ticket and couldn't choose my seats beforehand"
缺點： "We star boarding 20 min late, after that the airplane was totally full i was separated from my family"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Kept everyone informed of what was going on."
缺點： "Flight delayed 1.5 hours. Asked to check in carry on with plenty of space on board. Slow baggage claim."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The leg room and the great service"
優點： "Didn't make it to Denver"
缺點： "My flight ended up being canceled due to weather which was understandable. I explained to the attendant at the counter that I had to get to Denver because I had my brother who is a minor meeting me at the airport in Denver and I did not want him alone by himself in a place he'd never been. when trying to reschedule my flight at the counter the attendant was rude and told me I had to call united myself to reschedule my flight. I was on the phone with them for over 45 minutes just to be told there was nothing they could do to help me. They said they had one flight leaving the next morning to denver but it was completely full. Which defeated the purpose because I was going to have to fly back home the following Sunday. So I stuck around and tryed to find a flight to Denver and I over heard the couter attendant book another customer to Denver for that evening when I was told I had to call united myself and pretty much was told I could not be helped. I ended up having to pay another airline 538 dollars to fly my brother to Tulsa instead so he wouldn't be stranded in Denver because I wouldn't get there till the following day. I'm very disappointed in united and there lack of customer service. I especially don't like being told I can't be helped when the attendant at the ticket counter clearly helped someone else. I am so disappointed in my experience with united and will never fly with them again."
優點： "Movies on personal device"
優點： "Fast and efficient and two seat figuration is better than three."
優點： "Timely and comfortable. Landed ahead of schedule"
優點： "Our seats weren't changed on us, as it was going to Florida"
優點： "Everything was ok."
優點： "It was very quick boarding, it may have been a bit confusing though."
優點： "I liked how friendly the crew was there and from du range to denver."
缺點： "My flight from Philadelphia to Denver was horrible. My flight was 30 min late which made my connecting flight impossible. This made a terrible start to my trip. I had a show to attend which I never made it to and ruined my coworkers plans. Went to uniteds customer service for help and the counter lady was so unhelpful and did not show any concerns for my delay."
缺點： "Pretzels as an only option."
優點： "Flight was ontime and crew was very curtious and professional."
缺點： "One thing I would say that snacks was not good at all. Wasn't able to eat. Should change the snack item."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
缺點： "It was an older plane and was not as comfortable. I found the staff on my side especially to be unprofessional and curt in their responses. One lady was chewing gum the second half of the trip. I also found their drink cart was not stocked properly and they would have to ask across the isle during all three drink services as opposed to prepping their cart."