優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "It was ok flight. Normal economy class flight. Nothing much to talk about"
缺點： "Emirates Airlines need to really pay attention to the kind of people they hire. A lot of times you will run into nice people in their counters and desks, until you run into a massive a$$hole. In this airline it is very common to find quite a few individuals that need re-training and re-education on how to deal with customers."
優點： "Flight crew & food"
缺點： "Need avoid delay flight, it’s hard to catch connecting flight"
優點： "Easy to check in, outstanding crew!"
缺點： "Old, old, old plane! :("
優點： "Everything else"
缺點： "The crew didn’t have me the right food"
優點： "Not really Seat cushion hard ."
缺點： "Boarding disorganised..little management of the process"
優點： "Every aspect of travel was excellent, boarding, flight, crew services"
優點： "Flight attendants are very friendly, actually smile, rather than scowl at you, as so many of the American carriers do."
優點： "cheuk in 快！吾使等太耐！"
優點： "The airplane The food"
缺點： "The time"
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
優點： "The service was great and the entertainment tv worked better than the first plane."
缺點： "We waited a lot in the bus that took us to the plane without moving. It would have been better if we stayed in the waiting area until the bus and the route was cleared to take us to the plane."
缺點： "Everything was awesome."
優點： "Food, and space"
缺點： "Birmingham airport departure lounges is too small to comfortably"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
缺點： "Requested an aisle seat at the front or an emergency seat and got neither. I could hardly move my long legs. That the flight was long did not help matters. I was sandwiched between two other travelers on a three-seater arrangement. Again, is it just on flights to Kenya or other African countries that passengers DO NOT receive the travel pouch?"
優點： "Great food and Entertainment"
優點： "The crew was both friendly and attentive. I was satisfied with their interest."
缺點： "I found the boarding experience in Dubai to be quite tedious. We were shuffled around here and there and getting on the plane itself was tough."
優點： "Plane was clean, on time and pleasant seats. Staff was attentive but not exceptional. We landed early! WiFi was free for a bit but very slow. Variety of entertainment was excellent."
缺點： "Entertainment system was excessively complex for no good reason. Seats were about average for business class. Screens were older and too far. Sound system was subpar."
優點： "Every thing"
缺點： "No comment"
優點： "Our first two times on EMIRATES airline. 15+ hours going East and then back home. An absolute joy compared to our tired traditional USA choices. Hopefully UNITED and AMERICAN can somehow update."
缺點： "All good even on a full 400 passenger flight!!"
優點： "Although a short trip it was a great experience especially the bar The seat setup is very good and facilities cannot be faulted."
缺點： "Staff were rushed due to short nature of Flight most staff were great but some showed the pressure forgetting requests. Left medicine bag on Flight despite reporting it was never contacted again which inconvenienced my trip having to seek doctors for replacements."
優點： "We got upgraded to business class--best experience of my life!!!"
缺點： "No one single thing was wrong"
優點： "We like everything, was good experience All over"
優點： "night flight but well able to sleep on this flight"
優點： "Good food."
缺點： "Some people requesting me to exchange seats. They were young boys. This is the second time in Emirates."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Friendly staff and on time schedule"
缺點： "Tight leg room"
優點： "Loved my experience with Emirates. It was the best international flight I've ever had. The seats are comfortable, the entertainment options are great, staff was all very friendly, alcoholic drinks were complimentary, they give you a great care package with socks, ear plugs, toothbrush and paste, and the price was great!"
缺點： "The only negative thing I have to say is the food isn't good, but that's to be expected for me as I'm very picky. I just pack my own food and snacks."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "The food was decent."
缺點： "While checking in, they demanded me to show them my ticket back to the US and insinuated that I will stay in Rio permanently. There was a very disorganized line to get into the plane. They also forgot to give me immigration forms for Brazil."
優點： "None was satisfying"
缺點： "Every thing was bad"
優點： "Good Flight."
缺點： "They changed the seats without asking."
No foot service or entertainment. Just a Trip from one place to the other. Not much different that a bus ride except it is faster and more expensive.
I like/can appreciate the staff ON SITE (airports and in the sky ) are there to help you and try to make it less stressful, they do a wonderful job at it! It's when there are unforeseen issues, or problems that occur that directly affect the passengers and their flight(or flights if the issue originated on their first flight and they have a connecting) then that's where there seem to have issues. The airline does not communicate andfl readily update passengers waiting in the airport, only if you're looking at the app or departure screens would you be aware if it keeps getting pushed another 10 mins, another 10 mins and so on until it's 2 hours delayed. If the first delay of the day for that route was due to a technical issue with the plane and that then is going to cause the rest of the days flights on that route to be delayed until the plane is fixed then shouldn't a different plane be used in the meantime so it doesn't affect the rest of the days flights?!? And they also need better work in terms of baggage claim, my app said it had arrived, I had one bag, got off and immediately went to baggage claim and it had multiple flights listed on it (most of my flight was connecting but there was a few staying here in dc too), and no luggage came in for any of the flights listed for at least a half hour and when they would it would only be 5 bags at a time. After an hour of waiting Syracuse disappeared off the screen and I still didn't have a bag. I went to the counter and it was there just stuck in line with the castaway bags. Just little things done that made a long day even longer
Standard flight. Could be better by taking off and/or arriving at scheduled time.
缺點： "Great flight, ontime departure and early arrival. Bags were delivered within 15 minutes of Ariosto the gate."
缺點： "extremely racist crew made flight uncomfortable for everyone."
缺點： "Better bathroom access for premium economy"
優點： "Crew was very nice."
優點： "The crew was fantastic and very nicely got us into an earlier flight and allowed my wife and I to sit together for our 10th anniversary"
缺點： "The entertainment apps were difficult to use"
優點： "I was comped an upgrade to first class for the 25 minute flight. That’s something."
缺點： "A flight that was already 39 minutes late to board, was another 50 minutes late to take off. You really do get what you pay for."
優點： "I liked that I got to philly"
缺點： "The seats were cramped, plane was freezing cold and everyone was wearing jackets and blankets because the flight attendants wouldn't raise the temp. The pretzel bag had literally 5 mini pretzels and that was it. It was a bad flight."
優點： "one of the crew members (Ana) was not only rude and bumping the food cart everywhere, she apparently did not learning as kid the basic of thank you and please. In addition her personal manners of cleaning her nose with her hand, was not only disgusting but unhygienic."
缺點： "Food, boarding and some training for some of the crew"
缺點： "Crew do not know what kind of menu they have. We had white fish moqueca, rice was uncooked. Moqueca was flavored Boarding was very confused, we bought premium economy, on advertising we could check-in on business class, no specific line for business or economic, only separated line for first clas"
缺點： "Broken entertainment control set seat 11 window."
缺點： "Flights had to be changed due to a delay on first flight that would make it impossible to take the connecting flight. My route and airlines were completely changed, which caused a big delay in original arrival time. In addition to that, my luggage did not make it and I'm still waiting to find out where my suitcases are. Very disappointed."
缺點： "Very small plane, economy seats only."
優點： "Good movie choices"
缺點： "Very long flight"
優點： "The food was good."
缺點： "They put so many people (over 200) in a room by the gate to wait for boarding. There were no bathrooms there to use."
優點： "Nice crew"
缺點： "I booked a LATAM flight for a 10.5 hour flight specifically because they have better in flight entertainment. I arrived at the airport and found it it was operated by AA. 10.5 hours with zero in flight entertainment. HORRIBLE EXPERIENCE."
優點： "The dinner was decent"
缺點： "There was NO in-seat entertainment or place to charge mobile devices. Very uncomfortable seats. This plane was very old. 9.5 hr flight was pretty unpleasant."
優點： "The flight attendants were helpful and friendly. Short flight, so seats were good."
缺點： "Food options are generally not good on American Airlines flights. This has been a beef of mine."
缺點： "had tons more room on a domestic JetBlue flight than I did on American,."
優點： "Was a little slow in starting leaving too little time to drink my coffee and I was one of the first to be served."
優點： "Not very much positive to say unfortunately. The staff were good and did as much as they could to keep up feed and happy."
缺點： "The plane was extremely old and dated. Never been on such an old plane with no up to date equipment or facilities. The chairs were very uncomfortable and the food was awful. There was no personal entertainment screen for an 11 hour flight and only one of the safety demonstration screens was working during take off. Also no plugs at all."
缺點： "The employees treated me poorly"
優點： "Not much"
缺點： "Seating horrible"
缺點： "No individual TVs, electric plug nor WiFi"
優點： "On time and easy boarding."
缺點： "I am amazed at how much people bring on board the plane with them and then those of us who only bring the limit, one small backpack are asked to place it under the seat in front of us. This is unfair and causes us to lose leg room. Monitor what people bring on board!"
缺點： "Extremely old plane"
缺點： "gate assignment took too long"
優點： "Everyone was quick"
缺點： "Small seats"
缺點： "plane had mechanical problems - new plane and gate and an hour delay. - first drink should have been free"
優點： "I did have to speak with an attendant at the customer service area of checkin and she was great. Very helpful."
缺點： "crew did not pick up the food tray for a long time crew borderline corteous"
優點： "I liked having a window seat."
缺點： "My screen was broken, so for 6 1/2 hours, I was unable to watch any movies and didn't see the safety video either."
優點： "I could not sleep comfortably at all. I have slept on airline beds that were extremely comfortable. This seat left me having to shift constantly to avoid discomfort. I also found the crew to be disorganized."
優點： "Excellent. See above."
優點： "Leaving the plane was my favorite part. Entertainment was one of the best (American run flight and plane)."
缺點： "Seats were very cramped and did not recline enough to get comfortable. Temperature of the cabin was hot then cold. No sleep again. But the cabin crew looked refreshed in the morning. Guess they had better seats. It should be a law that all airline employees from the CEO on down should only be able to fly in coach. Maybe then the seats will get better."
優點： "Free checked bag"
缺點： "2 hour delay No food to buy or drinks"
優點： "On time performance; friendly, competent staff."
優點： "It was a flight, it got me from point A to point B, but everything in between could've been much better."
缺點： "When first boarding the plane, the person I was with tried to close the shade on the window, the with frame and the first 2 pieces of glass popped out. We notified the flight attendant and his response was "can you stick your arm out the window and wave? No... ok you're fine" then we were notified the bathrooms in the middle of the plane were out of order and we could only use the bathrooms at the rear of the plane. There was no WiFi, and the audio system for the on board movies wasn't working. The flight attendants were only giving out cups of beverages and not the full can, which isnt a big deal but still looks bad on the airline considering everywhere flight with American has handed out full cans of soda. The perception was American dropped the ball on the his plane, and just didn't care to do the necessary maintenance. For the his head priced paid for the his hehe see tickets I would've expected better from a reputable airline. Needless to say we were a little disappointed."
優點： "Clean, friendly staff, great baggage tracking. Smooth flight."
缺點： "Overcrowded, but that's the same no matter where. Usual rude frequent fliers, who also usually take up all the overhead space."
缺點： "just like above + I had previously requested a vegan meal that had been confirmed and I was presented a "dish" of pasta loaded with cheese and was told that that was vegan ... 9 hours flight with no food The sound outlet on my seat was broken and, again, no entertainment for the entire flight"
缺點： "our flight was delayed, and no other options"
缺點： "Where to begin? The pilot suggested we would "probably miss our connecting flight" but not to worry because he would be "moving quickly" through the air. Missed my connecting flight. Ended up stuck in Charlotte with no more flights to Florida. And the airline left my bag in Charlotte. Disaster."
優點： "Boarding staff helped in rearranging seats on request"
缺點： "No snacks provided only beverages supplied"
優點： "Efficiency and price"
優點： "friendly crew members/ great intertainment"
My seat was upgraded without extra cost. The crew were amazing and attentive! Smooth flight.
All good in Rio, some confusion at Houston on-boarding could be smoother.
No one at the counter could help me fill out the forms to enter Taiwan. I got errors but the were in Chinese! Somehow I managed to get it done after spending about 2 hours asking for help! And the ticketing agent had the nerve to tell me to get back inline!!
優點： "on time"
缺點： "cramped, no overhead space due to "backpacks and jackets" on inconsiderate passengers"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "E-175 is very comfortable"
優點： "Extremely smooth flight. Staff were very attentive."
缺點： "Meal was average. Seats did not recline enough to facilitate sleep."
缺點： "On time departure. A comfortable seat."
缺點： "Sits not suitable for long distance travel"
優點： "Got to destination 30 min early"
缺點： "Free WiFi"
優點： "Time of flight"
缺點： "Laguardia airport."
優點： "The Rio de Janeiro international airport is very difficult to traverse. However, the airport staff was very helpful in directing me several times to the correct location."
缺點： "United needs a check-in kiosk located between the domestic arrivals section and the international connection hallway just before security. I had to walk to the complete length of the airport and back again, just to check-in. Other airlines, such as Delta, have a kiosk located just before the security entrance. The cabin temperature was absolutely freezing during the flight, and I am usually hot."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Timely departure"
缺點： "Annoying screaming 4 year old with his mom’s inability to control him. They sat in front of us. From Houston to Baton Rouge - attendant was too slow. Couldn’t get a cup of water to anyone except I am assume first class passengers. No notice. No apology. Disappointing!"
優點： "WiFi free"
缺點： "Unfriendly crew"
優點： "Overall service at was very satisfactory on all the sectors. In-flight service was excellent. Lounges were good at Mumbai and Frankfurt. Pl. see my comments about United lounge at Chicago."
缺點： "I was denied an entry to the UNITED LOUNGE at Chicago Air port. The lady stated that this lounge is only for the departing passengers! She scanned my boarding card.and I said to her that I am departing to Detroit. She said I can enter if I am a GOLD card member or purchase a day pass for $59.00. I declined. I am under the impression that United is a partner of Lufthansa.and that they should honor the same Business class privileges as Lufthansa. I found it rather discriminatory act on the part of this particular employee of the United lounge at Chicago airport. Pl. bring it to the attention of the Lufthansa and United . I will appreciate follow up on this matter."
缺點： "Airplane was super cold. No extra blankets. Passengers freezing. Impossible to sleep."
優點： "fast take off and good service."
優點： "This compaby sucks. They cancelled the fight wuthout notifyng us and we have to rent a car because they wanted us to flght the next day a 5 PM without paying fir us the hotel. It was ridicoulous ghat we were 2:30 hoyrs away from our final destination and they dif not reimbourse us for renting a car. Never again book s flight in United"
優點： "Crew was great."
缺點： "No internet available without paying and no charging station available in flight."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "What brand of service is this? Are we actually customers? Why do I feel like the enemy every time I fly? Airlines are making record profits and we, THEIR customers are getting the shaft."
缺點： "There was a non rev captain who took it upon himself to move my overhead bags back six rows to accomodate a non rev flight attendant's bags...... almost missed my connection. WTF"
優點： "Short trip"
缺點： "Rude crew"
缺點： "Have the seats and leg room gotten even smaller on the 767 or is it me. Booked w SwissAir, got United quality instead"
優點： "4 hour 15 min."
缺點： "Bring your own entertainment"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "I enjoyed the assistance, the food and the movies"
缺點： "I liked every single bit of my experience."
缺點： "We star boarding 20 min late, after that the airplane was totally full i was separated from my family"
缺點： "Disorganised with aggressive & disgruntal staff"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "The crew and service was very nice and pleasant"
缺點： "To hard to use the inflight entertainment from wifi and that it was delayed"
優點： "Not much. We did arrive intact. Crew was pleasant"
缺點： "Heh, it's 2017 and the halcyon days of travel are long gone . . . unless you're willing to shell out money . . . and more money. . . and more money. Flying is a demeaning experience where the airlines nickel and dime you for everything. Seats in economy are miniscule, your neighbors are in your laps, the food is objectionable and costly, entertainment non-existent or costly. Customers are cash cows who can be sucked dry for every amenity."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
缺點： "Because the flight to Houston sat on the tarmac for so long, no one was able to get food in the airport before boarding this flight. I was at the back of the plane and there was NO fresh food available once the flight attendants reached the last 6-10 rows. Unacceptable that there is not enough food options for all passengers. By the time I landed in Panama, I had not eaten for 13 hours."
缺點： "I never made the flight. Our flight ended up being delayed for 9 hours, but after waiting for 6 hours I re booked my flight for the next day. The flight the following day was fine."
優點： "The crew was Friendly. I like the streaming to personal device option & in flight app usage."
缺點： "Getting delayed in Denver, again. IT'S THE airport, not the airline, I swear. But to have a delay at the very last min due to technical issues, was not well received, albeit, out of my control, of course."
優點： "Very professional flight crew and ground crew."
缺點： "Did not want to leave Merida."
優點： "I like nothing! From the beginning It was a nightmare. Begin with changing airlines because theirs have mechanical difficulties. We have to sleep in the floor at miami. Never again!"
缺點： "Everything! From the beginning change airlines ,sleep on a nasty carpet,rude attitude! Never again!"
優點： "Friendly flight crew"
缺點： "Seats uncomfortable, less leg room and had to use your own tablet or phone for entertainment. Flight was late. Large plane."
缺點： "The biggest problem I had was that the gate was changed and I wasn't notified. So I had to go from Concourse A to C, then back to A. Thankfully, I gave myself plenty of time and everyone was helpful."
優點： "Pleasant crew."
缺點： "Tight space between seats. Quite uncomfortable."
優點： "Comfortable flight. Pilot kept the passengers informed regarding weather issues in the flight path."
缺點： "Had to rebook flight due to prior delay. Not so friendly staff at the desk."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."