RIO - TPE
優點： "Not confortable at all! I was in the middle seat in the center of the plane and hD to get up every time people had to use the restroom. I could not sleep at all in the 14 hour flight - not to mention after a 6 hour delay - with poor communication on what the delays were all about. 4 different times the flight was delayed with no explanation. I liked nothing about this overpriced, under served flight."
缺點： "6 hours delayed in Sydney and nobody was telling us what was going on. I got sick while waiting, and was in a lot of pain all the way home. Also i had to pay $304 change fee to change my flight to Sydney to SFO from the original Melbourne to LAX To SFO thinking since I was coming home from Sydney I could change to a direct flight to SFO and get home early, but it took about 6 hours later because of the delay and I lost $304 in change fees even though I booked the fight via reward mileage and gave up 80,000 miles for this flight, and on top of that, when I changed the Sydney to SFO flight the system would not let me change my seat and I was booked in the middle of the plane in the middle in a 4 person row with 3 seats on the right and 3 on the left. I always fly in the window seat to help me sleep easier and not have to get up every time someone had to use the restroom. This was a 14 hour flight and I got no sleep at all and the 6 hour delay killed me. This was an awful experience and I don’t believe the $304 charge was worth it considering I paid 80,000 miles + taxes. I am complaining to executive management all the way to the top about this terrible expensive poor experience."
優點： "Got an aisle seat. Got all the meals. Overall a good flight."
缺點： "Tim Tams out for self service"
優點： "I like the fact that qantas boards the passengers in the back and works their way forward! Ive seen airlines do the opposite and it takes forever and very inefficient. So good job qantas. Much appreciated."
缺點： "Food could be better and cabin and bathroom cleaned more thoroughly."
優點： "Short flight, but they fed us great food, great service, even good wine."
缺點： "We booked vegan meals which came and were pretty good. But afterwards, the cabin crew handed out icecreams and then Fantales and had no vegan options for those treats."
優點： "CREW WAS HELPFUL AND OBLIGING."
缺點： "IT WAS AN OVERNIGHT FLIGHT FROM DARWIN TO MELOURNE. THE 'SNACK' OF 2 PORK BOA BUNS AND JUICE/TEA/COFFEE OR AN APPLE AND SOME CRISPS, WAS POOR AND COULD DO WITH SOME IMPROVEMENT. RATHER UNSATISFACTORY."
缺點： "The flight from Cairns to JFK that I originally purchased was supposed to be 7 hours of travel time less than what I actually ended up with. The airline changed my flights 4 times after originally booking."
優點： "Fast boarding"
缺點： "Food isn’t tasty at all"
優點： "Good crew, efficient and pleasant"
缺點： "1. The entertainment system had good choice, but screen resolution wasn't as good as recent flights with Lufthansa, SIA, Malaysia Airlines and AirNZ 2. Nowhere near enough toilets in the middle of the cabin, had to queue over 20 minutes 3. The announcement said water refill stations - where?"
缺點： "Crew was not friendly. Also - who thought putting call buttons in the armrest was a good idea? We had 10 accidental calls from the people around us alone."
優點： "Great crew and comfortable sear"
缺點： "Older plane so entertainment system left a bit to be desired"
優點： "Crew was amazing, first time on Economy Premium, really worth it."
缺點： "They didn’t leave my food. They took it away."
缺點： "That I was rebooked for a flight I showed up to before it took me off. Literally people that showed up after me got on the plane"
優點： "fast trip from japan all ontime quick boarding and unloading"
缺點： "the food main meal on an australian airline consisted of meal a) sushi etc b)Japanese style chicken and boiled rice (chicken thigh full of fat and sauce was greasy) could not eat c)pasta twists with dried up sauce (could not eat) very poor quality food will bring my own next time no plain option"
優點： "Crew were good. Better service than in business class"
缺點： "No screaming children"
缺點： "More leg room and softer seats would be nice."
優點： "Nice crew. Comfy seats. Fresh fruit was great!"
缺點： "The seats were too narrow and uncomfortable"
優點： "Great food, great service!"
優點： "Great crew and good was good"
缺點： "A bit of turbulence during the flight"
缺點： "We DIDN"T GET TO FLY TO SYDNEY. We were re-routed to SAN FRAN, then to Melbourne! WE MISSED TWO DAYS of our trip!!"
優點： "It got me from b to c"
缺點： "Significantly delayed hoarding for non technical reasons. Food was decidedly average. Seat pitch is just tolerable."
缺點： "Great! On time"
優點： "FLIGHT TIME"
缺點： "UNCOMFORTABLE SEATS , NO SEATS FOR FAMILIES TO SIT TOGETHER"
缺點： "The flight was held up in Sydney airspace by traffic control causing a short but significant delay which was not recognised by Qantas even though they knew we were connecting to International."
優點： "Crew were really good. Had lactose allergy but no meals available for me onboard. Couldn't get to a resolution as we were unsure on ingredients but crew did everything they could. Were very friendly about whole thing"
缺點： "Delay but stuff happens eh."
缺點： "food wasn't good"
優點： "Lots of movies and a good amount of food"
缺點： "They wouldn’t let me choose my seats at all and the seats weren’t very comfortable. Which is surprising bc the plane is quite new"
優點： "Exit row seat. Lovely aircraft and cabin crew."
優點： "Crew were great"
缺點： "Lost bags"
優點： "The variety of television/movies was fantastic."
缺點： "Overall, the crew was rude. Short answers, extremely long delays helping passengers. A different crew in the same flight was so much better! So I know it wasn’t “typical.” They ran out of 2 of the 3 dinner options before serving us. I assumed they would start with our row at breakfast to ensure we got first pick. Nope. Served last once again (and we were in the middle, so why last???)"
優點： "food was good, great entertainment, crew very attentive"
缺點： "everything was good"
優點： "Nice friendly staff."
缺點： "The snack provided was very unhealthy, and they did not have any alcohol available."
優點： "The fresh fruit platter choice for breakfast"
缺點： "No fresh towels to wash hands & face before being served food"
缺點： "Plane was approx 1 hour late"
優點： "Excellent service and helpful staff."
缺點： "Some seats including mine did not recline, looked like the engineering service have missed checking mechanisms."
優點： "All round great experience. All went to plan. A330-200 business class was just right for this short trip."
缺點： "Never went, why would you not know that?"
優點： "The food selection was good as was the entertainment and information."
缺點： "I asked information about our arrival gate, because I had a short connection and the crew could not tell me what gate we were getting off at. They did not stop passengers from unloading their bags and standing up before the flight even stopped at the gate. I am frustrated with Qantas overall because we landed late and because of the customs requirement we had to pick up our bags and bring them to another bag drop for my American Airline flight to Tampa. Because of the flight delay and Customs I missed my flight by 10 minutes. And am now awaiting the next flight home which was 4 hours later."
優點： "Service and attitude"
缺點： "Very long flight"
優點： "Seat was more comfortable than I had expected."
缺點： "The flight was canceled, after 5 hours of waiting for updates. So we are still stuck in Sydney."
優點： "Efficient loading & unloading. Flight was on time."
缺點： "Seats were way too close together!!"
優點： "As before great assist with wheel-chair support"
優點： "A crew member saw that I was crying upon departure and left a stack of tissues in the seat next to me. Then the crew member checked on me later to make sure I was ok. It was very nice and touching."
缺點： "My chicken was raw in my lunch."
優點： "Excellet service. I liked where I seat that was very much appreciated. Its nice to have delightful meal and having bottle of water in seat pocket was a nice thought. Boarding was excelent. It was called section by section. Cabin crew were very friendly and attentive. I always like to fly with Qantas"
缺點： "What I don’t like is always late in boarding... But having said never be late in arrival. Always arrived in time .."
缺點： "Flight was delayed"
缺點： "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
優點： "Klm's consistantly high standards in everything they do."
優點： "KLM are our airline of choice. A great full-service carrier with impecable standards."
優點： "Staff were professional and polite."
缺點： "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
優點： "Planes were on time and connections made."
缺點： "One bag delayed as not put on flight and food could be better."
優點： "Customer care was super supportive"
缺點： "Inflight sandwiches"
優點： "very nice crew"
缺點： "my bagfage was lost"
優點： "very nice crew"
缺點： "my baggage was lost"
缺點： "Flight got delayed 30 minutes"
優點： "Very professional"
缺點： "Lost luggage"
優點： "Friendly crew, upgraded seat was worthwhile"
缺點： "More snacks in between meals,"
優點： "The seat was a little uncomfortable but the crew were amazing."
優點： "The friendliness of the crew"
優點： "Seat was good"
缺點： "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
優點： "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
優點： "Pleasant flight"
缺點： "We were delayed & missed our connection"
優點： "Entertainment was amazing"
缺點： "Seats a bit hard"
優點： "The crew were really helpful with people who had tight connections because of the delayed flight"
缺點： "I wish they had WiFi"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
優點： "All good"
優點： "MCR airport Mert & Greet parking was smooth and efficient."
缺點： "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
缺點： "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
優點： "Efficient boarding system, clearly signposted. Professional staff"
缺點： "Nothing special"
缺點： "Nothing special"
優點： "Shirt flight but well catered, boarding was efficient and quick."
缺點： "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
優點： "Excellent service. A meal , drink and a coffee included which we were not expecting."
優點： "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
優點： "Arrived Early!"
缺點： "Left Late :-)"
優點： "Overall everything was ok."
缺點： "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
優點： "Delayed flight but staff apologized as for safety reasons."
缺點： "Very late arrival"
優點： "The aircraft was clean"
缺點： "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
優點： "Good flights. Good prices."
優點： "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
缺點： "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
優點： "Consistently high standards"
優點： "Very friendly and helpful personnel."
優點： "Good efficient flight crew friendly and helpful"
優點： "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
優點： "Short-hop flight, fit for purpose."
優點： "Cabin crew very pleasant"
缺點： "Lost our bags, little sympathy from staff"
優點： "Easy Boarding"
優點： "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
優點： "The included snacks and the seats."
優點： "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
缺點： "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
缺點： "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
缺點： "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
缺點： "The bags where damaged from the staff"
優點： "The cabin crew, the flight and communication and the cleanliness of the plane."
缺點： "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
優點： "Flight was efficient enough and staff were friendly."
缺點： "It was delayed quite a bit and more on-time updates would have been appeciated."
缺點： "The queues at immigration in San Francisco were disgracefully long. it took us 3 hrs to get to our luggage. Advice to US govt to employ more immigration officers. Airlines should report on this"
缺點： "Everything. My booking confirmation was with United Airlines only to get to the airport to find that they had subcontracted the flight to a budget airline. Eurowings. The food very substandard. If you were on a basic ticket, you were only entitled to water and no food. So people are travelling on long haul flights without being offered anything as standard. Passengers on these tickets were not aware that they would not be served.any food which is probably unethical. They offer to sell you food if on a basic ticket"
優點： "Was able to get an Economy Plus seat, which is nice - great legroom for an almost 6' tall person and power plug is very handy. Entertainment & screens on the 787 is very good. Regular distributions of water was very helpful since I wasn't able to fill up my bottle before getting on the flight."
缺點： "Not a great amount of food available, and one of the larger cabin crew members kept brushing my arm as she walked past, which didn't help me get any sleep."
優點： "That the flight wasn't any longer than it was"
缺點： "A bit hot n stuffy"
缺點： "When I spoke to the United person last week to confirm baggage and carry on requirements. He said I could take a carry on when I turned up to the gates I was charged another fee for my carry on bag. What is baffling is that when I arrived at Denver people were getting complementary check in baggage. I’m so dissatisfied with the booking and the amount it has now cost me ruining any savings I’d had for sanfrancisco"
優點： "We were early. We sat together"
缺點： "Too strict on check in baggage weight"
缺點： "On time departure. A comfortable seat."
缺點： "Sits not suitable for long distance travel"
缺點： "Aircon was too cool"
缺點： "Food could of had a better selection but wasn’t the worst I’ve had"
優點： "Cabin cleanliness is below average"
缺點： "Cabin service is average"
優點： "Nice quick flight staff great and very helpful!"
缺點： "Entertainment wasn’t free"
優點： "Clean modern plane"
缺點： "Switched to American airways so the booking reference did not work. Had to call them to get a new reference so I could check in. But could not get boarding pass. Food not too good on the flight."
優點： "Comfortable and efficient"
缺點： "No vegan food options left"
優點： "Very friendly cabin crew. Sufficient food, quite tasty."
缺點： "Extra charge for spirits. Only beer or wine complimentary. Poor headphones and image quality so overall entertainment mediocre."
優點： "Very pleasant attentive crew and ground staff. An aborted takeoff on tarmac meant a return to the departure gate and the plane taken to maintenance. The ground staff were superb in dealing with a full plane load of passengers many of whom had onward connections. This meant we had to stay overnight and fly first thing the next morning. Full marks to United for dealing with a potentially dangerous situation and then assisting everyone back in the terminal."
優點： "Landed early"
缺點： "No wifi or substantial snacks/dinner. Paid for bag"
優點： "Service was very good, they were on time and considering the flight time food was good too."
優點： "Despite sitting in the middle seat and being well over 6 feet, there was room."
優點： "The TV shows and movie collection is good."
缺點： "Horrible food, no complimentary drinks on economy plus seats. UNITED lost my luggage again (2nd time this year)."
優點： "WiFi and entertainment on board the aircraft"
缺點： "All goof"
優點： "Decent flight, can’t complain, pretty much empty."
缺點： "laberithine process to get my boarding pass. Booked on Kayak with last minute on a Luthanasa flight operated by United. Basically had to call all three in order to get my boarding passes as the website didn’t work. Really confusing."
優點： "all smooth"
優點： "Captain and crew were brilliant, kept passengers informed throughout as to the delays, as a result all passengers were patient and understanding. Not much more could have been done to improve the experience as the snow and conditions at Dublin airport were out of their hands."
優點： "My husband and i we want to seat next to each other"
缺點： "1) Chicago O'Hare Airport Airline staff very rude. 2) from Los Angeles to Chicago my husband and i are not sitting to each other. My husband is upset. 3) from Chicago to Los Angeles my husband and i are not sitting to each other. It happened again. Very disappointing. We think the airline doing this intentionally."
優點： "The flight went very smoothly from start to finish"
缺點： "This airline was by far the worst I have used in years. Their staff, service and facilities need improvement"
優點： "Entertainment and the crew"
優點： "Relatively comfortable seat, decent entertainment and nice crew."
缺點： "50 minutes on the tarmac in Newark waiting for the gate."
優點： "bad movie choices"
優點： "Nothing really everyhing was mediocre."
缺點： "Delayed baggage, smelly flight, food"
缺點： "Delayed for so long! 5 hrs"
優點： "On time"
缺點： "The flight attendants were rude, impatient and generally seemed unhappy to be working on this particular flight."
優點： "Friendly staff, happy to help"
缺點： "Was all good"
優點： "Improve the food and be ahead of the best"
優點： "Newark Airport is great and the flight was comfortable"
缺點： "Seats were small with not much leg room"
優點： "Brisk, efficient cabin crew served food and drink quickly then left us alone to sleep."
缺點： "Flight delayed by 75 minutes "awaiting plane". 20 minute wait when finally arrived at Heathrow for steps down to bus to take us to terminal."
優點： "Service,management, food"
優點： "Fast time"
缺點： "Seats to small. But I am 6'3"" and my son traveling with me is 6'5"."
優點： "They got my vegetarian food order right"
缺點： "Old airplanes both there and back, we had a choice of a few movies on a TV that we couldn't access on demand so you had to start half way through, and the quality was appalling. We were supposedly promised we could stream onto our devices via wifi but this didn't happen"
優點： "Security Video was interesting. Seat was wide and comfortable."
缺點： "Food was tasty, but strange smell was contaminated. Announce was so fast and unclear both English and Japanese. I felt no intention to communicate."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Entertainment was good"
缺點： "Flight delayed for 2.5 hours. Food at airport terminal specific to United ridiculously expensive, particularly for a family, e.g.. $8.50 for French fries, etc."