Everything is superb in these flight and the only thing I would like to suggest is … it is too expensive to fly. Please find a way to make them affordable.
For the economy class, this is the best legs room I ever have compare to other airlines.
Smaller and older Plane. No creams in the Business class pouches.
Love the direct flight from Boston to Toronto as well as the highly efficient cabin staff. The food was acceptable but the entertainment could have been better. All the movies seem to be quite old.
I like the service. The seat cushion was worn out and very uncomfortable.
Easy flight boarded late but they made up the time
優點： "I paid extra to get bulkhead seat. But the monitor won't stay up. So I asked for help. Flight attendant used duct tape for both my monitor and the one next to mine."
缺點： "My boarding pass was marked with SSSS and I was subjected to another security search at the gate in NRT! They laid out all my carry-on stuff in 2 long tables and swabbed both my hands. Then sent me on my way, leaving my passport on the table. Good thing I had the presence of mind to look for it!!!"
缺點： "If the flight was on time."
優點： "Wonderful crew, wonderful food, love the chef program for meals which helped me feel more engaged in the JAL experience, and air mos burger for breakfast which made me feel as though JAL truly wants to show its passengers highlights of modern Japanese culture."
缺點： "Seat and seatback were so stiff and uncomfortable that my tailbone and neck/back hurt; I had fallen asleep and woke from the discomfort. Entertainment had censored versions of films that ruined the viewing experience. Music collection interface could be designed better."
優點： "Seating and service"
缺點： "Flight to Haneda airport not Narita"
優點： "The crews were very kind and helpful."
缺點： "Kiosk, bag service, One World Integration"
缺點： "The person who assisted me to check in didn’t even know about Global entry..."
缺點： "The food and drinks were sub-par"
優點： "Pretty much everything"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Great service. Food drink and inflight entertainment"
優點： "JAL made travelling with a toddler easy and the flight attendants were incredibly helpful and courteous."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Nice leg room and excellent head phones nice crews"
優點： "Customer service was on point . Thanks Again !"
優點： "Politeness. It definitely stands out."
缺點： "Coffee. It just didn’t taste good to me. But they had wine!"
優點： "Service and staff was good"
缺點： "Seats small there was a terrible smell like a dead rat that kept coming through and it was intermittently hot"
缺點： "This is a kayak feedback - I thought I bought a cathay/jal flight. Well I was out of luck when I tried to fix situation. Broker in between introduce by website made it impossible to rebook flight in practice. Those website are very practical to look for flights but unless they give you the company direct you are better off switching to company site and book it there. Broker not equipped to be of any help."
優點： "I hope to always find the great deals I have with Japan Airlines and continue with a smooth traveling experience as this one!"
優點： "A meal on a two hour flight is an amazing perk!"
缺點： "No individual AC vents to stay cool on long flight."
優點： "Excellent overall, crew is very attentive and courteous. Food is better than most airlines Every thing is fine. Boarding is orderly. Crew very courteous. Movie selection is good.. We have been flying JAL for a few times and never regret"
優點： "Everything from delicious Japanese cuisine to attentive and courteous customer service from ground crew to flight crew greatly impressed our family. Being able to fly to Haneda is even better. We plan to fly JAL from now on."
缺點： "I never like flying into Narita - each time I have to have my boarding pass reissued and baggage rechecked. I like the YVR process where you just put your bags on a conveyor after clearing customs."
優點： "Excellent custumer service including cabin attendants' attentiveness and pilot's warnings of turbulence. Great in-flight entertainment. I liked the special touches such as the small snack and water bar available throughout the flight, and the breakfast Kumamon special. Clean bathrooms are very very appreciated."
缺點： "The only bad experience was when we were boarding, and I asked whether I could take a newspaper and the business class flight attendant snidely said that it was only for business class. I understand the comment, but her expression and tone were unnecessary."
優點： "The crew were the nicest group of flight attendants I have ever encountered. The offered assortment of snack during my flight. I got a scented warm hand towel before they service me a meal. They even use real silverware in economy"
缺點： "The only thing I didn't like was the temperature of the plane. It was quite hot (felt like 75 degrees inside)"
優點： "Big bathroom, bide, wifi, movies, very good coffee, spacious seating areas, the price of airfare!!"
優點： "Great flight attendants"
缺點： "Japanese food not great"
優點： "Seating is comfortable. Lots of entertainment (for free), free alcohol, and you can adjust your own window tint"
缺點： "Boarding was delayed. I think their system went down. Food wasn't bad. But I mean really is airline food ever good?"
優點： "Upgraded to premium economy and the seat was comfortable. However the food was lacking. The snack was a collection of overly sweet bars and bread. The meal was okay."
優點： "The 787 was quieter and felt very comfortable. The take off and landing were more smooth than I remember other flights being. The seats were quite comfortable and everything was very nice."
優點： "Love Jan service!!!"
優點： "Shortest travel time to Japan"
缺點： "OLD PLANES Touchscreens won't 50% of the time"
優點： "Great service. Great seat."
優點： "Very nice"
Our only checked in luggage didn’t arrive from jfk to Istanbul
The vegetarian food was terrible
Flight for delayed for no reason for 6 hours
缺點： "on time, but bad connection experience"
缺點： "The business class seats on Turkish fully recline which is my top criteria. The window seats don't have direct aisle access though. The food was good as always on the flight. The weakest part of their offering is in the entertainment area where the movies are out of date and the TV series haphazard."
優點： "Good service good food and entertainment system worked well."
缺點： "They need to update the airplanes."
優點： "Good movies"
缺點： "Lack of drinks offerdd"
缺點： "Same problem as the first segment (see above)"
缺點： "Seat adjustments were not working on both seats in the Houston- Istanbul segment!!"
優點： "Fantastic journey no problems at all thanks kayak....."
優點： "The flight crew was friendly and kind."
缺點： "The check in at MXP took us a lot of time and there was no defined line for people to wait without other people can pass them. Some how there is people who stand in line for 10 minutes and others for 40 minutes, the ground attendants didn’t really cared about it."
優點： "The entertainment system (the movies, songs and ext) The food was good."
缺點： "The seats MUST be updated."
優點： "Well looked after from start to finish!"
缺點： "At gate sign advertised their lie flat beds in business.. we were on business. No lie flat beds!"
優點： "Crew was very helpful!"
優點： "I am a disabled passenger. Turkish look after me well."
缺點： "No complaints. Good service"
優點： "Crew and efficiency"
缺點： "Too hot in the plain"
優點： "Great entertainment options. The food was very good for a relatively short flight. Definitely will keep flying Turkish Airlines."
缺點： "The passenger that did get seat for her child and herself next to each other. So I gave up my window seat because another premadonna would not give up his. That was the only bad part."
優點： "Our Turkish Airlines flight was late boarding and passengers were upset about not being able to make their connecting flights. The crew handled it well, but anxiety was high. The food is always good and one of the reason I fly Turkish Airlines on a regular basis."
缺點： "Passport Control at Ataturk International was a nightmare with hundreds of people ahead of us in the queue. No Police to secure the area, so people rushed the line pushing us aside and jumped the queue, this happened repeatedly. I would advise people NOT to fly into this airport and expect to make your connecting flight, because it doesn't play out well at all. We were in line for 2 hours and witnessed people pushing, shoving, yelling at strangers and generally acting like animals. I found the whole experience highly disturbing."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
缺點： "Little value for money. Meal, seat.. below expectations of premium economy"
優點： "Professional and friendly staffing, comfortable flight."
缺點： "We realized when boarding to first flight that they did not included my son on next connection flight...oops when it was addressed they fixed it in a professional matter with appologies at boarding."
優點： "Great experience for my first international flight."
缺點： "Air conditioning was out upon boarding and went out again before landing"
優點： "Awesome service, comfy business cabin!"
缺點： "Boarding in Istanbul and Tel Aviv was chaotic, no business class boarding. Checking laptop in Istanbul was inconvenient. Lounge Istanbul was awesome however way too crowded to fully take advantage of it. Also should control people and what they takfor food. The lines were long and people would literally pile their plates with massive amounts of food, take it to their seat then leave it. Fix the lockers and add more, they are a wonderful asset but I was not able to take advantage of. Consider limiting access to manage crowds."
優點： "Loved how friendly the staff was and wanted you to feel at home"
缺點： "Nothing out of the ordinary, seats can be a bit cramped but that can't be helped on a long flight"
優點： "The flight took off and landed as scheduled. Boarding was quick and without any hassle. Food was served with in an effective way, and in a friendly manner. Food and drinks were of a good quality and passengers were taken into consideration. Thank you very much."
缺點： "I have nothing to complain about. I did not at any time feel disappointed about anything."
優點： "The staff from check in to on-plane service was very friendly and courteous and clearly did their best. The suppers were phenomenal! and the other meals were ok."
缺點： "The computers at the check in desk kept going down, but the staff handled this issue very well. The gates REALLY need a digital board that displays upcoming flights so that I can confirm I am at the right gate."
缺點： "I have lactose intolerance and I tried ordering the special meals. However the lactose free meals are not good. I got it more than once, it's always dry grilled chicken, steamed veggies and plain rice. Overall it's a dry meal and no flavorful at all. On this trip I didn't order a special as I was hoping one of the options wouldn't have lactose."
優點： "Lots of crew members Pay attention Food was good"
缺點： "The boarding was chaotic"
優點： "Service and food - real silverware"
缺點： "Bad bad bad screens on such a long flight are a disgrace. Blurry and dark. Very old. I am a smiles and miles member and fly a lot THY but this was really bad."
缺點： "There was no option to choose kosher food in the order."
優點： "Crew demeanor Cleanliness of the cabin Boarding process"
缺點： "Istanbul Airport facilities Food choices Alcohol selection Changing tkt and customer service"
優點： "Because it was my first time on Turkish Airlines I was a bit apprehensive but the experience was very positive. The crew was friendly, the service good, the food very good and the entertainment excellent. All my flights left on time and arrive on time or earlier. The airplane, an Airbus 300, was new and comfortable."
缺點： "The boarding process at Istanbul was a bit chaotic but the flight left on time. I guess the airport personnel knew what they were doing. Istanbul airport is big and modern. There a lot of nice shops, including Duty Free. One annoying thing was the large number of airport employees using these motorized transports, I.e. wheelchairs, bipeds, tricycles, etc, going at high speed. If you don't get out of their way they will run you over!"
優點： "Turkish was the only airline I've flown that actually did not give the impression of nickle and diming but really made clear and concerted and well executed efforts to exceed expectations on all fronts, even food and drink. A huge accomplishment. They really put most of their competitors to shame."
缺點： "Only issue was that the videos kept freezing up, though they did remedy that problem. And I wish they had a foreign hub further to the west. Much as I loved the airline, I would only fly them again to Turkey or further east. It took me 22 hours door to door from Venice to Portland, Maine, when it shouldn't have been much more than half that. It's just too Far East to be a very practical option for visiting Western Europe from the US."
優點： "Flights attendants very nice, offered full meal if hungry"
缺點： "Paid to upgrade to business/first class and still was given a seat in economy. I don't mind economy as I sit in economy often but this time I paid extra money to be up front and they did not consider that."
優點： "Food, entertainment wery friendly staff"
缺點： "It was to hot in the airplane"
優點： "The food and crew service"
缺點： "The leg room is really limited in the economy cabin"
缺點： "We landed into Ataturk airport while a coup was going on! And no one from Turkish Airlines was anywhere to be found for the next 16 hours."
優點： "Doesn't matter where you're flying. If Turkish Airlines can get you there, even if it means overshooting your destination and backtracking, do it."
優點： "The flight was effective, on time, the service was very good. Good food"
缺點： "I couldn't understand the entertainment computer. I experienced a much more friendly one at different airlines, and they had a rich variety of content and games. Please also make sure that all staff is fluent with English - few of them seem either not to be communicative, or not confident to speak."
優點： "The age of the plane and the crew."
缺點： "Pre boarding took longer than what it should be"
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
缺點： "There is no free Wi Fi on Ataturk airport. They claim 2 hours, but it doesn't support Croatian 385 country access nr."
缺點： "they have no good service at all, no smile face at all. they treat customers like as if we are traveling for free. checking counter are all look like they have bad day, they are in a bad mood."
優點： "EVERYTHING about this flight was a NIGHTMARE. From the delays, to the agents, to the crew - absolutely terrible. Will never fly American again. They claim the flights are full but have a TON of empty seats and don't let you pay for upgrades."
優點： "The seating, the comfort, the entertainment, the complimentary food, the drinks. Everything was great with American Airlines."
缺點： "Our flight from Dublin was delayed 2-1/2 hours. So we missed our connecting flight to SJC. Instead of flying back at 5:15 PM we flew back at 8:13 PM. But that flight didn’t leave until 9:00 PM. They rerouted us to fly into SFO which is about 1-1/2 hours further than SJC from our house. Not good!"
缺點： "The sound didn't work on my entire row for the in flight entertainment; it made for a long flight."
缺點： "Flight was delayed. Sometimes it’s not airlines fault. Not 100% clear on who was at fault. Toilets apparently water wasn’t working on aircraft. Upon landing at BNA a baggage guy attempted to rush us because flight was late and needed to get back to ORD. With no consideration for over 2hrs waiting"
缺點： "The flight attendants were the best"
優點： "On time, arrived early"
優點： "Smooth flight, good food"
優點： "Seats were reasonably comfortable"
缺點： "My console did not work for the entire flight, including the overhead light and hellp/call button. The screen in front of my seat displayed error messages for the entire flight of 8 hours, from the time I got into my seat until after landing. I asked the crew about it before take off. Nothing they did fixed it, not could the screen be turned off completely to avoid scrolling messages for 8+hours. During the flight I was told it couldn't be fixed until after landing. In that case why wasn't it taken care of before my flight ever started? Anyone inspecting the plane properly in between the previous flight and mine would have and should have seen the same error messages on the screen I saw, and resolved it then. ''Hot'' food in the main meal was salty and lukewarm. Also irritating that flights for 3 people booked 5 months ahead of take off with no option for us to choose seats should end up with 3 separate seats at opposite ends of the plane. Should automatically assign seats together for people booking that far out, on a first come first serve basis or allow seat assignment at time of booking by the customer. This flight was about the typical experience most passengers have come to expect from companies who have too much power and really don't care about the customers they are supposed to serve. This is not a reflection of the actual crew on the flight itself, they were average, not bad, but not great."
優點： "Smooth boarding, the crew was really nice (and it didn't hurt that they were generous with the wine)."
優點： "Loved all the meals. Tasty, well-coordinated."
優點： "Crew was pleasant, meal was tasty."
缺點： "Seated next to a man who should have booked 2 seats."
優點： "Staff was great. choice of food/beverages."
缺點： "The people in front of us were having a party all night during the quiet period."
優點： "Movies and did not feel squished. Never had so much food service on a flight before."
缺點： "Nothing negative to say."
優點： "On time, efficient, new plane. No troubles."
優點： "Seats were relatively comfy. Things were on-time."
缺點： "Vegetarian and vegan food options were virtually non-existent.iwas so hungry during this 7-hr flight. There was no seat-back entertainment."
缺點： "When I purchased my tickets, American decided it would be reasonable to separate my husband, our 1 year old daughter, and myself which I was notified of only when I asked the customer service agent over the phone prior to our flight. She explained that she was unable to do anything about it. I then called American during my trip and spoke with another agent who said it was out of her hands as well and to take it up with an agent at the desk at the airport. When I checked in online, I was able to change our seats myself which was nothing that either agent even suggested. The lack of ability of these agents on the phone to help two parents traveling internationally with a toddler was unbelievable. American has terrible customer service."
優點： "Entertainment options."
缺點： "Poor service and food quality for having paid for business class. Cabin crew more focused on their own convenience than the customers."
優點： "Lots of movies. Constant trash collection and drink service"
缺點： "Uncomfortable seats. Dirty bathrooms."
優點： "We appreciated that American Airlines found us two seats together for the long Dublin-Chicago leg of our journey."
優點： "Nothing it did not exist"
缺點： "You cancelled my flight without telling me"
缺點： "At least one of the entertainment systems wasn't working right. Otherwise everything was okay."
缺點： "Miserable food. Just horrible quality. Truly - and I'm not picky."
優點： "Smooth flight, good crew, no other problems."
缺點： "Several video system restarts and my arm rest USB and audio jack randomly stopped working for the whole flight. Lots of people had no video screen working too. Food tasted good but had so many chemicals in it that I had digestive issues the whole flight from both meals."
缺點： "Missed first connecting flight because American Airlines wouldn't allow me to check in online due to having a toddler in my party. Had to pay for next day transfer. $240 a person. Will never use American Airlines again!"
缺點： "The staff, specifically Stephen, need to focus when serving who he served and where he left off! 5 passengers were not served at all until they came around for trash which we did not have! Then were told there were not any full meals left! If you booked that many tickets the amount of meals should match!"
優點： "Everything! Leg room"
缺點： "The touch screen for entertainment was maddening!"
優點： "loved the movie selection and how nice the crew was"
缺點： "The fact that my party was seated in different areas of the plane."
優點： "Crew was very nice."
缺點： "Didn't have much option of food because I don't eat meat or dairy. I had the sides of salad, bread, and crackers. I'm used to not having many options as a vegan and don't expect there to be much available, but just commenting."
優點： "Nice crew. Chairs were comfortable."
缺點： "Not enough movies! No individual screens. Plans had dirt stuck all along the air vents"
優點： "The flight attendants were excellent."
缺點： "Wish the plane had been equipped with personal entertainment screens on the seatbacks."
缺點： "Lousy food. Cramped seats, try to make you pay extra for seats to sit together,"
優點： "Good food-ample space"
缺點： "Tv didnt work for 3+ hours took 4 attendants to restart it."
優點： "My wife and liked the food selection during both flights. We also liked how one of five flight attendants actually seemed to enjoy their job. And also how that one flight attendant made sure we were taken care of."
缺點： "Initially upon arriving in phili, my wife and I boarded the plane and I walked on the plane first than immediately my wife was asked by a flight attendant if she was supposed to be on the flight without any explanation at all, it was weird and disheartening. Also other than one flight attendant actually seemed to enjoy what they were doing, and I am a big customer service man, and some of the attendants didn't seem to care AT ALL at many points, very disappointed. Also he plane that we took out of the United States to go to Ireland was very small, and the plane to return us to the states was very small as well. The flight from our connection in phili to go to Charlotte was the biggest plane we had, just for a two hour ride.. really disaipointsd with American Airlines."
優點： "On time"
缺點： "No gluten free food available"
優點： "The crew was great!"
缺點： "No leg room, tight."
缺點： "The flight crew was very rude"
優點： "Individual TV. Price."
缺點： "Food was terrible. Flight attendants were equally bad. Only one attendant was helpful and accommodating. They act like they don't like being there. Need to take lessons from Emirites Airlines. Or Swiss Air. Or even Ethiopian Airlines. Just smile. Be genuinely nice. This bunch were grumpy, conceded, and unfriendy."
優點： "Getting there safe and sound"
缺點： "We didn't fly FinAir, it was American Airlines"
缺點： "The touch-screen entertainment system was not very responsive. It was difficult to get the screen to recognize your selection."
優點： "Individual screens worked well, food was good."
缺點： "Flight attendants with carts bumped my boyfriend's shoulder repeatedly, nearly every time they went by, without ever apologizing. They were also really rude when we asked for additional beverages. I travel very frequently, and I was shockedz"
優點： "Available drinks"
缺點： "Poor selection and no coffee"
優點： "Flight attendants were very friendly."
缺點： "The meal was terrible. They ran out of chicken and the second option was awful."
優點： "The food was good and the flight was short."
缺點： "It would be nice to have more room"
優點： "Upon sitting down, I was able to fall asleep almost instantly. The helpful stewardesses were constantly aware of my needs."
缺點： "Check-in desk seemed confused and unorganized. Two very friendly ladies were helping out but were on different wavelengths."
缺點： "EXTREMELY LONG CHECK IN & SECURITY LINES"
優點： "The crew was very friendly and customer service oriented! They were very organized and always helpful!"
缺點： "Some of the screens on the chairs need to be looked at. It was extremely difficult scrolling thru the options because very often our screens would get frozen or land on an option that we did not select."
優點： "Crew was fine"
缺點： "Boarding process was confusing and crowded. The seats were tight together in coach. My entertainment system didn't work, but the screen stayed a low glow. Food was unpleasant."