Staff very helpful and courteous. Food was excellent and portions just right. Entertainment choices average.
Everything is superb in these flight and the only thing I would like to suggest is … it is too expensive to fly. Please find a way to make them affordable.
Smaller and older Plane. No creams in the Business class pouches.
Love the direct flight from Boston to Toronto as well as the highly efficient cabin staff. The food was acceptable but the entertainment could have been better. All the movies seem to be quite old.
Easy flight boarded late but they made up the time
優點： "I paid extra to get bulkhead seat. But the monitor won't stay up. So I asked for help. Flight attendant used duct tape for both my monitor and the one next to mine."
缺點： "My boarding pass was marked with SSSS and I was subjected to another security search at the gate in NRT! They laid out all my carry-on stuff in 2 long tables and swabbed both my hands. Then sent me on my way, leaving my passport on the table. Good thing I had the presence of mind to look for it!!!"
缺點： "If the flight was on time."
優點： "Wonderful crew, wonderful food, love the chef program for meals which helped me feel more engaged in the JAL experience, and air mos burger for breakfast which made me feel as though JAL truly wants to show its passengers highlights of modern Japanese culture."
缺點： "Seat and seatback were so stiff and uncomfortable that my tailbone and neck/back hurt; I had fallen asleep and woke from the discomfort. Entertainment had censored versions of films that ruined the viewing experience. Music collection interface could be designed better."
優點： "Seating and service"
缺點： "Flight to Haneda airport not Narita"
優點： "All of the crews were polite and friendly, and the food was tasty."
缺點： "If there're more variety of movies, that would be great."
優點： "The crews were very kind and helpful."
缺點： "Kiosk, bag service, One World Integration"
缺點： "The person who assisted me to check in didn’t even know about Global entry..."
缺點： "The food and drinks were sub-par"
優點： "Pretty much everything"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Great service. Food drink and inflight entertainment"
優點： "JAL made travelling with a toddler easy and the flight attendants were incredibly helpful and courteous."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Nice leg room and excellent head phones nice crews"
優點： "Customer service was on point . Thanks Again !"
優點： "Politeness. It definitely stands out."
缺點： "Coffee. It just didn’t taste good to me. But they had wine!"
優點： "Service and staff was good"
缺點： "Seats small there was a terrible smell like a dead rat that kept coming through and it was intermittently hot"
缺點： "This is a kayak feedback - I thought I bought a cathay/jal flight. Well I was out of luck when I tried to fix situation. Broker in between introduce by website made it impossible to rebook flight in practice. Those website are very practical to look for flights but unless they give you the company direct you are better off switching to company site and book it there. Broker not equipped to be of any help."
優點： "I hope to always find the great deals I have with Japan Airlines and continue with a smooth traveling experience as this one!"
優點： "A meal on a two hour flight is an amazing perk!"
缺點： "No individual AC vents to stay cool on long flight."
優點： "Excellent overall, crew is very attentive and courteous. Food is better than most airlines Every thing is fine. Boarding is orderly. Crew very courteous. Movie selection is good.. We have been flying JAL for a few times and never regret"
優點： "Everything from delicious Japanese cuisine to attentive and courteous customer service from ground crew to flight crew greatly impressed our family. Being able to fly to Haneda is even better. We plan to fly JAL from now on."
缺點： "I never like flying into Narita - each time I have to have my boarding pass reissued and baggage rechecked. I like the YVR process where you just put your bags on a conveyor after clearing customs."
優點： "Excellent custumer service including cabin attendants' attentiveness and pilot's warnings of turbulence. Great in-flight entertainment. I liked the special touches such as the small snack and water bar available throughout the flight, and the breakfast Kumamon special. Clean bathrooms are very very appreciated."
缺點： "The only bad experience was when we were boarding, and I asked whether I could take a newspaper and the business class flight attendant snidely said that it was only for business class. I understand the comment, but her expression and tone were unnecessary."
優點： "The crew were the nicest group of flight attendants I have ever encountered. The offered assortment of snack during my flight. I got a scented warm hand towel before they service me a meal. They even use real silverware in economy"
缺點： "The only thing I didn't like was the temperature of the plane. It was quite hot (felt like 75 degrees inside)"
優點： "Big bathroom, bide, wifi, movies, very good coffee, spacious seating areas, the price of airfare!!"
優點： "Great flight attendants"
缺點： "Japanese food not great"
優點： "Seating is comfortable. Lots of entertainment (for free), free alcohol, and you can adjust your own window tint"
缺點： "Boarding was delayed. I think their system went down. Food wasn't bad. But I mean really is airline food ever good?"
優點： "Upgraded to premium economy and the seat was comfortable. However the food was lacking. The snack was a collection of overly sweet bars and bread. The meal was okay."
優點： "The 787 was quieter and felt very comfortable. The take off and landing were more smooth than I remember other flights being. The seats were quite comfortable and everything was very nice."
優點： "Love Jan service!!!"
優點： "Shortest travel time to Japan"
缺點： "OLD PLANES Touchscreens won't 50% of the time"
優點： "Great service. Great seat."
優點： "Very nice"