I cannot rate the ORD to Japan flight based on not applicable, see prior notation. The JAL staff member in customer service was great. He helped me transfer the flight schedule for the following week at no charge. A level of service not seen during this crazy pandemic situation
I love Japan Airlines specially the food and crew
canceled flight that is still a current charge on my credit card, I will be disputing this charge from japan airlines
All the Japan airlines staff from the checkin agents to the air hostess were all very courteous and helpful.
My flight was cancel on American , rebook 4 time? Whe to the airport each time to find out flight is canceled again, ridiculous X just ask for a refund
I am request a total refund and suffering. Fight JL7519 from Miami to Los Angeles on June 9. I paid my Covid test $300usd (antigen then PCR). I also booked three Hong Kong Hotels. W's Hotel, then Homy inn North point. The last Hotel was with Japan agent, he said Regal Hong Kong is "fine" but after I booked and paid the Hotel. Then the Japan airlines said "no". I lost my non-refundable hotel money and didn't get the ticket to go to Hong Kong. Please refund my money. 435-363-9297. email@example.com fly from Miami to Hong Kong kyle Au. stopped in Los Angeles.
Left late and arrived late other than that it was good
The plane boarded late but they would not give anyone an estimate as to when they’d be boarding to allow people to go to the nearby lounge. The in-flight crew was awesome, and the premium economy is well worth it. Wish they allowed purchasing of business class upgrades, only allowed with points. Food on this flight not as good as their usual. Not many new movies to watch. Overall comfortable flight
Highly efficient and great service
優點： "Crew took great care of us."
缺點： "No complaints."
缺點： "Connection time at Narita is too long"
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "I paid extra to get bulkhead seat. But the monitor won't stay up. So I asked for help. Flight attendant used duct tape for both my monitor and the one next to mine."
缺點： "My boarding pass was marked with SSSS and I was subjected to another security search at the gate in NRT! They laid out all my carry-on stuff in 2 long tables and swabbed both my hands. Then sent me on my way, leaving my passport on the table. Good thing I had the presence of mind to look for it!!!"
優點： "Boarding very efficient."
優點： "The crew was absolutely amazing!"
缺點： "I think everything was amazing"
優點： "Crew was very nice and did a great job. Comfy seat. Smooth flight!"
優點： "Food was good. Good leg room. Smooth flight."
優點： "Hands down Jal is the best airline japan has to offer!"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Service was excellent and seats were comfortable."
優點： "The crew"
缺點： "Being late"
優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
優點： "The food and movies"
缺點： "The bitchass mofo next to me who took up two seats and STILL kept touchin my feet. Fuckin weirdo man. JA is a good airline, but clowns like that guy ruin the whole flight."
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "Professionalism with friendliness of the crew and the service provided."
缺點： "No issues with flight and boarding."
優點： "That I probably won’t have to deal with AA for a while."
缺點： "The boarding process was a joke. No seat assignments until the last second. The front desk personnel would not help us with a seat assignment and said they were “working on it”. I sat down with my wife in the waiting area and observed the front desk personnel joking around with each other for the next 45 minutes before the flight. Very unprofessional and not helpful. Not a good way to represent your airline."
優點： "Quick efficient boarding. Smooth flight."
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "Superb service from checking (Chicago) to arriving (Kaohsiung) I flew economy and there’s plenty of leg room. Meal selections are better then flying 1st class cross country in the US."
優點： "JAL went above and beyond. The aircraft was very comfortable, temperature was near perfect.. Onboard entertainment was very good. Flight attendants were very friendly, very helpful. And with out a doubt, this was the best meal I have ever had in-flight."
優點： "Flight was comfortable enough"
缺點： "4 stars for food and entertainment as it was only an hour flight."
優點： "Very clean and modern aircraft. Staff were friendly and attentive. They provided directions and a guide for travelers transitioning from domestic to international flights. Strongly recommend Japan Airlines."
缺點： "Nothing, well done."
優點： "Prompt, friendly service. Clean aircraft with comfortable seats. Onboard meal for international flight."
優點： "Crew was very nice. They let us switch seats when my boyfriend's TV wasn't working"
優點： "Excellent food. Lots of food, drinks. Comfortable plane."
優點： "Attendants appeared intolerant and impatient. Not the pleasant courteous crew flying into Japan."
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Once again the service from the flight attendants was perfect."
優點： "Superior service in a great and spacious plane."
缺點： "Seats are a bit flat and shallow, besides that it was awesome!"
優點： "Service was polite and efficient"
缺點： "Vegetarian food very difficult to book on JAL. Unlike most other major airlines they don't offer a vegetarian option routinely on their menus. Both I and another passenger who flew JAL the weekend before found the vegetarian food poor - very bland and too salty. The exact same menu all four times we flew. A pity as the rest of the service wa excellent. If JAL wishes to attract more international customers it would be a good idea for it to broaden its global perspective and provide better vegetarian options. I know others who've had similar concerns about other types of special meal."
優點： "The food was excellent and the stewardesses were extremely attentive and helpful."
優點： "The seats were surprising and comfortable and reclined quite a bit. The food was excellent and the people serving it was so nice"
缺點： "The boarding to my connection flight failed due to unprofessional behavior of the airport staff. Likewise if many people. They did not allow us to board and closed the flight although we were on time"
缺點： "Not much leg room on economy class. 200 $ extra makes the trip better"
優點： "Crew were excellent"
缺點： "Seats are too narrow, uncomfortable ."
優點： "Not like other airlines, they allowed passengers to move to better yet empty seats. Great service, so many thing handed out free (where others charge) Entertainment system is superb as well as food and service. i fly with them all the time, NEVER delayed!"
優點： "Fast boarding"
缺點： "A little bit hot on board"
優點： "Check in process was good, and toilette inside airplane has a little more space, The set each passenger received for long trip was nice."
缺點： "The seats, the comfort on those seats are terrible, very hard to sit for 12 hours and this is unaceptable, food needs to be more vary since passengers are from different countries"
優點： "The service, generosity of the crew, the food and the comfort in the cabin ,actually everything in this flight was 5 stars."
優點： "The food was excellent and the crew was super efficient."
缺點： "Tight bathroom and no leg room."
優點： "Everything! Thanks"
缺點： "Everything was perfect"
優點： "I’ve flown Many airlines in the past but my experience with Turkish airlines was wonderful. The only bad thing was that there was a lot of turbulence. The staff were super helpful, every time you asked for something they provided quickly. The seats were spacious. Great flight entertainment tons of movies to choose from. Food was yummy. Will defenitly fly with Turkish air in the future."
缺點： "Air in the cabin to dry"
優點： "Plane, seat and entertainment are very good."
優點： "Great service and brand new plane!"
優點： "Good entertainment"
缺點： "No soap in bathroom."
缺點： "Turkish air had great service, food, entertainment and nice comfortable planes. Left on time and arrived on time. Two unrelated issues at Miami airport they didn't have a separate line for the people holding global entry and at the Istanbul airport no info desks to direct passenger to their connecting flight"
優點： "they do really their best- they have a good standard."
缺點： "english is hard to understand"
優點： "Unfortunately I was extremely not happy with the flight I had a layover for about 11 hours and every time I spoke with a representative they didn't have any new information"
缺點： "The customer service experience along with the unorganized procedure for a delayed flight."
缺點： "My flight tonight (0078) from MIA to Istanbul was delayed by over 5 hours. I am traveling with an infant and it has been IMPOSSIBLE to get anyone to help us. Finally, someone at the airport helped in re-booking our flights but I have yet to have anyone give me an answer regarding compensation! In addition, we are traveling with an infant which isn't easy but we had the bassinet seat on our original flight. Now it's sold out for the flight tomorrow and no one will assist in trying to help get us better seats. I understand things are out of your companies control but being in an airport with an 18-month baby isn't easy and no one in this company has made this crazy travel schedule easier. I would like someone to call me back or email me with something that could maybe be done to help us! No one at the call center will help!"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
缺點： "Two hours delay and lost baggage"
優點： "I know it wasn't Turkish Airlines fault, but I booked through Kayak who went through Web jet for the tickets. Webjet cancelled our tickets and never notified me. They never contacted me back, and I almost had to book another ticket."
缺點： "Sears to close too tight"
優點： "Great experience for my first international flight."
優點： "Old school service and amenities"
優點： "Your crewsom"
優點： "The flight was smooth"
缺點： "They had rotten food and didn't even tell us when serving would begin. Also they lost our luggage in spite of having our tag #. How does an airline not put a tag on a bag and give a bagage tag to a customer. ?? And after going on a cruise with one Carry on and everything Lost they don't even give us an allowance or a normal kit for toiletries and no one answers our questions. All the calls go to the call center that has no idea about how to track a bag. There are no managers to help and the customer service stinks"
優點： "Good and comfortable"
缺點： "Service was bad. Long and uncomfortable flight!"
優點： "Smooth flight and shorter than planned. Good service overall."
缺點： "I liked everything"
優點： "Crew was very nice. I got my special meal. I am very thankful for it."
缺點： "Kosher food was ok"
缺點： "Yes, everything was really good"
優點： "The flight attendents were very nice & service was good."
缺點： "The seats are cramped in economy, so if you are tall it's uncomfortable flight."
優點： "Upgraded to business class no problem. Flight attendants were wonderful and very attentive. Delicious food. Chair laid out comfortably into a bed. Best long flight I've ever taken"
缺點： "Nothing bad to say"
缺點： "The Kate arrival at the final destination."
缺點： "They provide excellent service. Me and my wife love it."
優點： "Love everything... i was actually surprised... The crew was the bes"
優點： "The service was great non stop and the goodies for the kids was amazing."
缺點： "All was good"
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "Decent food. Good service. Great media access for international flights."
缺點： "Nothing to knock down"
優點： "I enjoyed the entertainment in flight movies, food service was good and the seats were fairly comfortable. I wasn't sure what to expect from the airline, I'd never heard anyone who flew with them before but it was a pretty good experience especially being my first trip to Europe"
缺點： "Took a while to board the plane a lot of standing around it seemed for no reason"
優點： "The food and service was outstanding. The pillows and blanket provided were excellent in Economy."
缺點： "Second trip to/from Europe on Turkish Airlines. Overall the flight was quite good and the food, service, and entertainment was excellent. However, the comfort level was the worst. This was mainly because the cabin crew kept the temperature of the plane almost like a sauna. Sweating, opened shirt, rolled up the sleeves, impossible to get comfortable or get any sleep!! The plane just seemed to get hotter and hotter! This was on all four segments across and back! The local flights seemed to be a bit better, and while not as cool as I personally like, they were acceptable. For clarification I am a premier flyer with star alliance, primarily United, and fly close to 100,000 miles per year. To date I have received NO mileage credit for any Turkish Airline flight!"
優點： "The food is the best."
優點： "Very efficient crew but not very nice."
缺點： "The tv screen was on all night, they could've made it darker and quieter for a night flight"
優點： "see first message"
缺點： "see first message"
優點： "Newer plane, smooth boarding and on time arrival"
優點： "Great comfortable seats"
缺點： "Too much turbulence"
優點： "Everything was good."
缺點： "The breakfast."
缺點： "No gate when we landed."
缺點： "More room. Screen was broke"
缺點： "My tv didn’t work my WiFi didn’t work and no beverage service"
優點： "The crew was really nice and I like the cookies"
優點： "It was standard AA service"
缺點： "After flying in Delta Comfort+, American’s forward economy section is just nothing."
優點： "The crew and the duration of the flight"
缺點： "The comfort and the food"
缺點： "American airlines needs to improve their inter hub options"
優點： "Kind crew, smooth flight"
優點： "Gate folks were professional in spite of late incoming flight causing late departure, late on a Sunday night, and full load of home bound passengers."
缺點： "Again, horrible seats. Could actually feel and see the support bars. Come on AA this is not hard."
缺點： "The seating were very uncomfortable the tv screen are small and old fashioned. Compare to other airlines very uncomfortable and they made me check in my carry on bag to charge $60 so disappointed I been taking this carry on for long time no other airline ever made me do that will not recommend"
優點： "It was on time"
缺點： "The crew, the flight attendant was very rude"
優點： "The flight itself was fine."
缺點： "The gate change was not announced on my phone app (changed from E7 to D49). I hate leaving out of Terminal E at MIA. There is no point to having TSA Pre-Check if you have to stand in line with people who don't have it. I have to remove my liquids and laptop. It's such a shabby, run-down terminal."
優點： "Entertainment available excellent"
缺點： "Seating space seems to narrow"
優點： "Crew onboard was nice and helpful"
缺點： "No power outlets at my seat meant that my purchase of internet was pointless after my computer died and I couldn’t recharge it. My bag was checked despite being a priority Gold customer even though I pleaded with them to let me take my bag on board. When I got to my seat, there was plenty of room"
缺點： "Only arriving in Madrid took 1/2 to open the door"
優點： "Nothing, flight was delayed 3 hours"
缺點： "There’s no headphones aboard for entertainment"
缺點： "Poor service, horror food, and terrible check in attention. On top of this, they lost my suitcase!!!!"
優點： "Relatively smooth flight, departed and arrived on time"
缺點： "Overhead storage was crowded"
優點： "0ntime quick boarding"
缺點： "cost to check baggage"
缺點： "Most of the family were seating apart. I can't understand why?"
優點： "On time"
缺點： "Boarding system, come located entertainment o/b, non existan food/snacks"
優點： "The flight itself was about as average as any other flight. At least all our luggage made it from the incoming flight from Key West to join us in Charlotte. That was our final destination but most of the passengers were making additional connections."
缺點： "The boarding went like the plane was ready to leave on time, except it didn't. There was a delay because the flight crew came from another arriving flight, so they had to go through the full pre-flight checklist. Then there was a "minor maintenance issue" that couldn't be fixed right away because it was "shift change" for the maintenance crews. Eventually they arrived and fixed whatever, while everyone was getting texts and alerts that kept delaying the departure by 15-minute intervals. Over an hour (while sitting in a warm plane) after the original scheduled departure, we left the gate, sat on the taxiway a while, then took off. Cabin crew only had cookies and drinks, no other snacks or food. All anyone got was an apology for the extended delay."
優點： "Easy check in and Boarding"
優點： "The crew was excellent. Grabbed me a blanket. Did not mind the small plane."
缺點： "Bumpy ride."
缺點： "Very uncomfortable American airlines is the worst"
優點： "Friendly crew"
缺點： "Tight seating leg room non existent."
缺點： "The flight from Miami to Sao Paulo was delayed, therefore, I lost the flight from Sao Paulo to Asunción, those from Latam did not give me any solution and they sent me to the people of American Airlines saying it was their fault. I traveled 3 hours through the whole airport and they did not give me any solution, no new flight."
優點： "Nice seat. Good food. Good service."
缺點： "Seats and space"
缺點： "No longer free entries on board like before"
優點： "Thanks everything was on time. Very nice cre"
缺點： "No personal TV for entertainment"
優點： "The crew of the plane going to Rome was very nice. Food was good. And the departure was fast."
缺點： "The entertainment system crashed and they had to reboot it. Also the system was old and the touch screen was not responsive. The headphone jack was put in such a bad place that I broke my headphones accidentally while moving."
缺點： "The drink was terrible, hot tea"
優點： "The crew was nice"
缺點： "Sandwich was still partially frozen"
優點： "Food and a/c"
缺點： "Two hours delay."
缺點： "The departure was delated more than 30 minutes and the arrival disembarking was to slow."
優點： "Arrived early, friendly crew, good exit row seat."
優點： "I did not die"
缺點： "planes were old, they lost my checked bags, the seats did not recline on a 5 hours flight, the movie was the same for everyone on the plane, food was a disgrace, seats were so small I was pretty much bitting my knees the whole trip. Overall, I am ever flying with American Airlines or Latam ever again."
缺點： "i bought better seats when i booked the tickets. on the day of the flight AA changed the airplane, and I did not get the preferred ticked i payed for."
缺點： "All. The worst airline in the world"
Air Canada cancelled our Montreal<->Miami direct flights both ways, the latter only 13 hours before take off. In both cases they offered alternative bookings that tripled our travel time with no compensation. We declined the return flight (via Denver) and rebooked on Air Transat (direct). Be very careful using this route as Air Canada seems to cancel these flights often.
優點： "Everything was great. From food to entertainment was great."
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
缺點： "Overhead luggage compartment in business class was poor"
缺點： "The agent in Miami suggested I needed to eat something. He was calling me fat, and my daughter picked up on it. He also kept us waiting at the front of the economy check in line for well over 40 mins. When we asked him why he said the computer would not allow him to pull from our line. The flight itsself was delayed for over 2 hrs and was discusting. Dirty aircraft. I despise Air Canada"
優點： "regular flight"
缺點： "did not appreciate the 2 hr delay"
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
缺點： "You cancelled our flight & then made the rebooking process a hastle & did not provide all available options."
缺點： "Steward. & meals"
優點： "Staff very accommodating."
缺點： "Same entertainment as last flight."
優點： "Seats were comfortable. Food was OK."
優點： "Absolutely nothing to like . Bad service all around. I will never fly AC again"
缺點： "Terrible employees in Miami. Rude and unhelpful. Delay due to late arrival. Then diverted to Toronto because of AUR CANADA'S STUPIDITY. Had to "sleep" in airport. Delayed leaving Toronto next day. Baggage lost. Lost day at work. A general NIGHTMARE FROM START TO FINISH"
優點： "The flight was good and the crew excellent."
缺點： "We sat on the plane for an hour waiting for a hanger and couldn't get up as we were on the runway."
優點： "Friendly, helpful crew."
缺點： "Awful headphones"
優點： "Nice, friendly crew"
缺點： "Sold me headphones that were very poor quality. Couldn’t use them. No snacks provided on a very long flight-all was for sale. Drink was a bit more than half a cup"
缺點： "no flights between noon and 9pm. pay for snacks..on westjet they were free"
缺點： "Flight was delayed for 3 and half hours."
缺點： "Didn't board as I missed the connection."
缺點： "No vegetarian options"
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
缺點： "Everything- packed tight like sardines"
優點： "Pretty standard flight...nice crew, free drink, left and arrived on time for the most part. Liked that I could check in early to arrange a seat."
缺點： "The seats could have been more comfortable. Had a couple knees in my back."
缺點： "i booked the flight in january and keyed in my passport expiration date several times online in the next several months...at the airport, i handed the air canada agent in miami my passport and she booked me and a checked bag through toronto to copenhagen...i went to board my connecting flight in toronto and was told my passport, which expires at the end of august, was no good as i needed to have 3 month left...so they refused to let me board and told me to go see customer service...so i go stand in line for several hours (was only one agent for the first 45 minutes and 10 people in front of me)...one woman going down the line to see what each person's issue was told me that it was my problem, not AC's...and that "we are only responsible for making sure your passport is valid for getting into canada"...i was on my own to find a hotel and a new flight...fortunately a supervisor saw me standing in a daze several minutes later and said that it was AC's mistake for not catching it in miami...so she booked me into a hotel, gave me the address to the US consulate and instructions on how to get an emergency passport...she said that it would be no problem as "this happens all the time"and went ahead and booked me on the next day's flight...so i was able to spend the next day getting the new passport and getting back to the airport to fly out that night, but i lost a day in copenhagen with my family...it seems to me that when flights are booked and passport info, including expiration date, are given, a simple cross check of dates would be easy, and, imho, incumbent upon the carrier taking you there, especially when "it happens all the time"...this was not done on 4 occasions between booking and my trip...there were other issues too which is why i will never fly air canada again and i will never travel though toronto...the return trip through that airport was a nightmare for many passengers."
缺點： "Late start on each leg. Entertainment not available in every flight."
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
缺點： "Flight delay of almost one hour."
缺點： "seating space too small"
優點： "Overall smooth flight"
缺點： "Sits are a little cramped"
缺點： "Hardly any space, 5'8 & my knees were hitting the seats in front of me. Attendant was unfriendly & neglectful. Somehow everyone got a drink except for me, then when asked for a glass of water it never did come... Made me check (my only) luggage upon boarding because attedant said it was too large... meanwhile I've traveled around the world with this exact same carry on luggage, never without a problem. Had to then wait 30min to get my (only) bag upon landing."
優點： "Not much"
缺點： "Cramped seating. Bare bones IFE that barely works. Not even a bag of pretzels for free. Gate agents seemed baffled by the boarding process."
缺點： "A new 150$ bottle of perfume was stolen from my checked in luggage."
缺點： "No legroom. None. Feels like spirit airlines."
缺點： "*jewellery stolen from check bag *flight was late *crew were rude *no flight entertainment *lost baggage Worst flying experience"
優點： "The fact that the airline offered meal vouchers and still attempted to fly to Toronto instead of cancelling the flight."
缺點： "Although due to weather related problems. Unfortunately it made the flight delay way too long and not a good experience."
缺點： "Did not like the idea that we had to pay for use of Ipad to watch shows , especially since I didnt have my own."
缺點： "1hour 32 min late departure flight from Miami Missed my two conection to budapest, arrived to my destination 8 hours late. Airlines lost my luggage . I missed all my bussines meeting huge lost for me."
缺點： "Boarding: Late Crew: Lied to me about doing me a favor changing seats while it was me who did it online Comfort: narrow seats Food: purchasable, nothing included Entertainment: no screen available and was told an app could be downloaded just when the plane was about to take off"
缺點： "2 little kids, kicked the back of my seat the whole flight"
優點： "Mu mil was ver y please with the trip"
優點： "Nothing in particular. Just the staff was very welcoming and nice"
缺點： "No complimentary entertainment at all, I was bored the entire flight. Not even an overhead TVs. Little to no room at the seat. I felt very crammed and I was sitting near the window."
缺點： "No TV on an eight hour flight. Food was terrible!"
優點： "games and movies!"
缺點： "it was sort of really hot on the plane in the beginning of the flight and opening the air didn't help a whole lot"
缺點： "Dinner was only one piece of pizza That’s it"
優點： "Amazing crews"
缺點： "Nice seats"
缺點： "Business class boarding could have been more organized. Was sent to the gate too early from lounge"
缺點： "The entertainment unit was constantly malfunctioning"
缺點： "Boarding on time so I didn’t have to loose the connection flight and had to stay at a hotel an hour away from kuala lumpur to barely sleep to catch a plane to auckland next day that arrives late so i cant take the ferry home."
缺點： "If the assigned seat reclined. I had to Move to a different seat which Worked."
缺點： "very delayed flight in addition slow flying what should have taken 52 minutes ended 1 hour 20 min to add to that poor cabin crew management of Business Class disembarking excruciating slowly added another delay of 20 minutes!"
優點： "Everything was good about this flight"
缺點： "They need to have at least 5 to 10 vegetarian meal on board."
優點： "Boarding was organized"
缺點： "Vegetarian food wasn’t great"
優點： "The flight was on time."
缺點： "Bathrooms could be cleaner."
優點： "The seats were comfortable and the in-flight entertainment was fine."
缺點： "The crew shouldn’t assume that an Asian person is Vietnamese just because they boarded from Vietnam. The vegetarian door was awful."
缺點： "Worst business class seat in the air. Departed 90 minutes late due to mechanical issues"
缺點： "The KUL to DPS leg was on one of the oldest planes I’ve flown. A 737 with no seat back screens. They handed out 2 inch thick “tablets” in Business class, with no touch screen and only a handful of 10 year old movies."
優點： "This flight nothign"
缺點： "Major delay, should have offered passengers water or beverages. Food was very poor, no assistance for transfer on late flight."
優點： "Not much"
缺點： "Left late with no explanation"
優點： "Gotta love seats in business class that lie flat and even give you a little bit of a massage. Superb crew."
優點： "Excellent as well!"
缺點： "Everything good as well."
優點： "Everything. Just a simple, very short haul flight: nothing too complicated."
缺點： "There was nothing to fault."
優點： "I was surprised to board an A380 to fly from KUL to BKK"
缺點： "In Bangkok we had to get off on the field to board a bus"
優點： "Food provided in Mumbai to KL flight was satisfactory."
缺點： "In flight from Mumbai to KL, requested orange juice was never served. Insufficient toilets in aircraft. Appeared that toilet numbers were compromised with additional seats so to gain more profit. Also toilets far away from the seats. Long queues 3 x 3 seating arrangement is hopeless for 5 hour journey as person at window needs to disturb both middle and aisle seat holder."
缺點： "All good, short flight"
優點： "Web checkin and Baggage Drop were precise which saved time. Few passengers do not matter these two (2) important features but this is efficiency to a minimum!"
優點： "The cabin crew."
缺點： "Again, incorrect information of boarding gate."
缺點： "Staff still very grumpy.. food is bad but much than flight leaving from Malaysia."
缺點： "Economy class seats are getting tighter and smaller. When person in front reclines the seat you do not have much moving space left"
優點： "The regular plane was swapped out for the A380"
優點： "Quick on and off boarding."
缺點： "Food was average at best."
優點： "Liked the USB port for recharging electronic devices"
缺點： "Seats were too close together. Not very comfortable. We were in row in front of emergency exit. Seats didn't recline. We should be alerted when we select these seats that they are uncomfortable."
缺點： "Their app is useless. Not user friendly and always down ! Their staff can't even give proper directions on what need to be done in terms of getting upgrades ! Such a shame how it this airlines is getting from bad to worst. They use to be great and my number one choice , but now they are just a disappointment. I am only supporting MAS because they are my national carrier"
優點： "Good on the plane and in the business class lounge was excellent"
優點： "I got there eventually"
缺點： "The delay"
優點： "Seats and entertainment"
缺點： "Bad landing,"
優點： "Free beer and wine. For breakfast the egg dish wasn't bad. Good in flight entertainment"
缺點： "Seats uncomfortable after a few hours, not good for long flights. Seats have very little leg room so for someone over 6 foot tall it will not be comfortable."
優點： "Easy to get my boarding pass at the Changi airport. Seating was nice. Not many passengers in this flight."
缺點： "The magazine in my seat pocket was dirty."
優點： "On time flights, comfortable seats and good onboard service"
優點： "On time departure, nice aircraft and entertainment."
缺點： "Got stuck by lots of crying kids."
優點： "Service excellent"
缺點： "The first meal that was given was poor. a single roll for the fist of two meals offered on an 8 hour flight, is the poorest meal i have had on a flight of this duration."
優點： "The equipment and level of service on this MAS flight was excellent. Food was delicious. Seat was comfortable."
缺點： "Though it wasn't part of the flight, the business class lounge at KUL is just a step below the excellent facilities at airports like HKG. Just a step though, mostly in the shower area. Food options were great though. And take advantage of the Massage Spa within the lounge."
優點： "Flights seat is comfortable"
缺點： "Delay and boarding at very last minute."
優點： "All thing"
優點： "Nothing's eat was hard and could not adjust only the back and was uncomfortable"
缺點： "Seat and no entertainment boring flight Crew did not really check on all passengers turning off their cell phone"
缺點： "boarding was awful 1 hour late and no information provided to waiting passengers staff nasty and indifferent and/or uninformed about what was going on"
優點： "Nasi lemak breakfast was good."
缺點： "My entertainment unit didn't work, despite repeated reboots. We left 45 minutes late. The crew seem very disorganised, and kept forgetting requests."
缺點： "The airline lost our backpack raincover and did nothing to help find place a claim"
缺點： "The airline lost our backpack raincover and did nothing to help find place a claim"