MIA - TPE
優點： "33" seats"
優點： "It wasn't JAL it was American."
優點： "The seat was very spacious"
缺點： "More space to put things"
缺點： "Check in and apps stuck in 80'"
優點： "Smooth ride"
缺點： "This was a JetStar flight, not JAL as the title says. I've only had good experiences with JAL. Despite paying for two pieces of baggage, I had to pay an extra charge. One of my pieces was a pair of light skis (5kg, well below the allowed 20kg) that were apparently too long for normal baggage. It is just another way to extract an extra fee. Seat spacing on Jet Star is dismal. Thankfully it was a short flight"
優點： "Service was excellent"
缺點： "Cabin and all associates accessories, seats and entertainment center needed replacement. Electrical outlets didn’t work. JAL retire that plane"
優點： "Food was amazing. But Yoshinoya wasn't a good idea, I do not eat beef."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The crew was excellent."
缺點： "We almost missed our flight to Kona, due to a malfunction in the plane from Chitose to Narita where we were disembarked. We were not aware or made aware of the distance from the domestic to international gate. We were told to take the 1830 pm flight to connect. We almost got a heart attack from running to our very far gate. I wish we were made aware that a shuttle bus would have been available to go to the international gate."
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "Nothing to note"
缺點： "Food, could not check in online or preselect seats. Could not upgrade to business class"
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "Professionalism with friendliness of the crew and the service provided."
缺點： "No issues with flight and boarding."
優點： "服務 電影 雪糕"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Best airline I have ever flown."
優點： "Crew very polite, friendly and respectful."
缺點： "Flightsame as"
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "nice flight."
缺點： "Meal was served frozen."
優點： "Everything was great except for how warm it was. It may be seasonal?"
缺點： "There weren’t any personal vents on the 777 going to or coming back from Japan. Otherwise it was a perfectly fine flight. I just don’t do well when it’s too warm as it make me feel sick."
優點： "The Flight staff are very professional. The food and service were excellent."
缺點： "The only downside was the long layover (7.5 hrs) in Narita airport."
優點： "Politeness. It definitely stands out."
缺點： "Coffee. It just didn’t taste good to me. But they had wine!"
優點： "Service is outstanding. Attentive but not invasive and always with a genuine smile. Will fly JAL every time it’s an option"
缺點： "Flight was delayed by 3 hours!! No info was given why until we got on the plane. We did not know if the flight was going to get cancelled and if we need to make other arrangements."
優點： "food is above average."
缺點： "Cramped leg room for long flight"
優點： "JAL was very flexible with me leaving a day earlier due to tropical storm which I greatly appreciated"
缺點： "would have liked more food options and recent movie selections"
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "The flight was great once we left the ground, however having flown to the destination (Japan) in Premium Economy, the differences in experience were striking."
缺點： "The boarding crew seemed disorganized, the flight boarded 30 mins late and so we were delayed when it came time to taxi and take off. The flight had numerous crying babies on it, it was warm and stuffy once in flight, the crew brought you meals you didn't have a say in ordering and having to sit for an undetermined amount of time with the used tray in front of you really made the modest space even more so. I love JAL but this flight was not one of the better ones for me. Not through any fault of the staff, they are top notch, but certainly this flight ranks as just "okay"."
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "The level of service in Business Class was perfect. Flight attendants were friendly and very helpful"
缺點： "I thought the food was just so so. However, that's always a matter of personal taste."
優點： "Once again the service from the flight attendants was perfect."
優點： "Always a good crew .. they go out of their way to make sure you are comfortable."
優點： "service is great!"
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "Had Hindu vegetarian meals, which were good for airplane food and much better than the "standard" fare for the rest of the plane. The flight attendants were very nice and helpful."
缺點： "Space under the seat in front of me was very cramped - a large box for electronics got in the way and made it difficult to get into a comfortable position, which is tough for an 11-hour flight.. The plane was completely full, and my husband and I had to sit in separate rows - I was never able to switch the seats, even though I called several times and tried at the airport as well. Entertainment selection not as good as the American flight out. The JAL website (English version at least) is not very easy to use."
優點： "Food served was actually pretty good."
缺點： "Movie selection, should've had more recent releases instead of flicks from the 90's. Makes for a long flight."
優點： "Nice people, good food"
缺點： "Old-=fashioned business configuration"
優點： "What sets JAL apart is the quality of service both on the ground and in the air. As customers, even in economy, no request was too minor to be treated as the most important of the day. Both legs were on time, the meals were excellent, and the chouce of movies was more than adequate. I will fly with JAL again."
缺點： "Sorry, my seat really uncomfortable..."
優點： "The most polite and attentative flight attendants and great food options."
優點： "The seat have enough legs room,I'm 181cm usually feel uncomfortable when I take airplane to somewhere, however Japan Airline offer really good service and comfortable seat."
優點： "The small touches - the hot soup in the middle of the flight was nice and comforting, the crew were exemplary in their hospitality, the seat was easily the most comfortable Economy Class seat I've sat on."
優點： "The staff took pride in providing excellent service from check in till landing."
缺點： "Still paying for wifi in 2016"
優點： "JAL is the best airline I've ever flown."
缺點： "Food isn't to my liking but was good."
優點： "Cramped seats and no beverage service. No crew interaction."
優點： "The crew were good and very pleasant."
缺點： "The food was pretty gross. I don't know how you can pass that for food."
優點： "Korean Air was amazing. Very comfortable, hospitable, and punctual."
優點： "Too hot onboard"
優點： "Lovely crew."
優點： "I always love Korean Air crew, you do have 5-star staff!"
缺點： "I can’t think of anything for now! Overall I had a great flight."
優點： "The 2nd flight plane was alright"
缺點： "Flight attendants have poor English and get upset if you ask for snacks or anything that makes them have to get supplies"
缺點： "Loved it"
優點： "I liked sleeping"
缺點： "The flight attendants don’t understand English well so asking for water or some items I was completely ignored. To make up for lack of WiFI actually the entertainment system is awful. They ran out of food items and did not return to replenish drinks or remove waste"
優點： "Yes, we were unexpected and surprised being upgrade to premier class"
缺點： "no complaints. very appreciated our upgrade, since we went to Prague for mother-in-law's funeral, we were absolutely exhausted.This up grade made an excellence different to us. Thanks very much."
優點： "Services from the crew and the seat are what expected being in eco-normic class."
缺點： "can upgrade or afford to go by at least business class"
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "Great service and a very friendly crew."
缺點： "The food was ok, average and nothing special."
缺點： "Great value ,excellent and friendly service."
缺點： "No, all good"
優點： "Great leg room even for tall person. Food is good and there's enough choices."
優點： "Great service, plenty of leg room, exceptional staff. Toilets refreshed often. Will def fly again."
缺點： "More detailed online infor for kids food. Australian fried rice varies greatly from korean!!! Potato crisp packets of chips would be a good snack option for kids instead of prawn crackers / brownies. Kids like plain stuff!"
優點： "Crew, food, comfort, entertainment and many good things"
缺點： "I love everything"
優點： "Punctual take off and landing, attentive crew, excellent entertainment system (Especially for short haul flight). One of the best meals I’ve had in the air too - great that this along with unlimited drinks was free!"
優點： "Legroom was generous, crew were attentive and polite, although alcohol availability was stingy."
缺點： "Food quality was poor bordering on tasteless, more importantly service of lukewarm egg meals is guaranteed to earn an "Air Typhoid" award, and is inexcusable."
優點： "EVERYTHING!!!! The staff at the gates to the boarding staff. Everyone was very helpful and professional. The seats had plenty of room and the staff always provided service with a smile."
缺點： "I can't think of anything I disliked on this trip."
優點： "We liked the boarding in Atlanta and in Seoul with the people boarding by the numbers of their rows - boarded the back rows, then the middle then the front. Worked so much better than everyone rushing to get on! Flight attendants were very helpful with everything and always kind. Loved being able to sit in the exit row seats!!"
缺點： "Food was okay - we fly Korean Air whenever we travel to SE Asia and it seems the food is the same no matter what flight we are on. We like the pizza snack better than the bun with meat inside they served us on this trip."
優點： "Same as above."
優點： "Boarded on time; everything efficiently done; pleasant staff. Breakfast was not great - too sweet overall. Usually korean does well with food."
優點： "Food was really good - nice mix of Korean and European menu. Good entertainment system; attentive staff offering drinks and snacks. Comfortable chair."
缺點： "We boarded late but the communication was good."
優點： "Very clean, you’re given headphones, slippers, toothbrush and toothpaste, blanket and pillow, wine or beer at no charge to you"
缺點： "On our Round trip we were delayed due to flight crew both times"
優點： "Great legroom. Food better than last Korean Air flight a few years ago."
缺點： "Changed to smaller aircraft, last row in the aeroplane."
優點： "Comfortable flight with a nice crew. An overall good experience."
缺點： "After arriving, the waiting time for receiving a VISA was quite long for people staying longer than the regular 3 months."
優點： "I received a meal for a two leg flight of overall only 4.5 hours. The seating was nice and the food was very tasty. I love the layout of the Incheon Airport as well as the transfer experience."
缺點： "Good that have a night in the hotel to stretch and a good night sleep and a proper meal, and are all included within the ticket."
優點： "The male flight attendant working the rear of the cabin was the best flight attendant I have ever had the pleasure of flying with. Thanks!"
優點： "Good service. The food was good, better than most airlines that I've flown with. The seat was comfortable with good leg room. Good documentary films."
優點： "Considerate and attentive airline staff, clean facilities, great entertainment. Couldn’t ask for a better flight experience!"
優點： "Very professional crew good service"
缺點： "Nothing really pilot couldn't understand him but does it really matter unless is an emergency"
缺點： "Entertainment options are out of date which is painful for long flights"
缺點： "It was delayed for two hrs for 50mns domestic flight. An i missed connecting bus so had to pay extra 100usd!"
優點： "Good is in Vietnam finish"
優點： "Great food, friendly and helpful crew, every passengers get a pair of slippers and toothbrush for their needs."
缺點： "Korean Air refused to provide accommodation for my 19 hours layover even I had two flights with Korean Air. The reason provided was simple: "We don't have you on the list". The fact that it's 8 pm and had known nothing about South Korea meant nothing."
優點： "Staff was very warm and accommodating. Flight was smooth"
缺點： "Flight was a total of 1 hour - 20 minutes late to Seoul, thus causing my wife and I to run to make our connection to NYC."
優點： "The food is outstanding, the on-board service is wonderful."
缺點： "Unfortunately our flight was very delayed causing problems for lots of connections. Also the check in agent at BKK was not nice at all"
優點： "The staff was great"
缺點： "Take off was two hours behind schedule. I missed my next flight and had to wait about 5 hours in SFO for the next available to pdx"
優點： "Same as above"
缺點： "Flight was delayed 9 hours and we were never given one update, after about 5 hours they moved up to the smallest most remote gate they could and removed staff, again no updates, any information came from rumors people could get out of random employees"
缺點： "Difficulty making connections at Inchon airport due to gate locations and lack of people moving capability."
優點： "I love that you get meals and snacks. A lot of airlines really skimp on this, and you are left miserable, hungry, and thirsty. Korean Air will bring you drinks outside the service times set. Free additional bottles of water as well. The service is excellent, the meals are good, and I absolutely love that you get slippers, toothbrush, toothpaste, and even free headphones should you forget yours. Top service! Good meal portions! I also like that you have 3-4 different meal or snack options each service. CLEAN BATHROOMS!!!! Also, the flight attendants are very polite and courteous. You never feel like they just don't care. They even help with families traveling with small children. A+ guys!"
缺點： "I really have nothing negative to say about this airline. They are my favorite, and I fly with them every time I am able, 7 times international to date."
缺點： "I would like to have a vegetarion menu option"
缺點： "Flight was delayed for 2 hours from Seoul to SGN. The boarding gate was changed a couple of time, it was very confusing & chaotic. The airplane was very old & the seats were not comfortable."
缺點： "I would definitely have vegetarian food. 30% of population is vegetarian"
缺點： "Turkish Airlines, as always, up to the mark!"
優點： "Comfortable for that sort of journey"
缺點： "Not much leg room on economy class. 200 $ extra makes the trip better"
優點： "Good gluten free bread on Istanbul to Malta leg. Blankets are good as is amenity pack which has all but diasappeared on BA. Good choice of films"
缺點： "Foot rest in economy, gluten free meal is poor (except bread)."
優點： "Great crew, confortable seats, free complimentary internet service"
缺點： "Even though the same plane was used, the Cuban authorities asked passengers bound to Caracas to deboard the plane, pass to transit, to have us waiting an hour to re board. Boarding was a complete chaos. We were not handed headsets, so could not listen to inflight entertainment. Food was not good"
優點： "check in..Gatwick S."
缺點： "cramped, breakfast was a disgust.tasteless omelette,soggy sandwich. a disgrace."
優點： "I love the food and the movies"
優點： "Not like other airlines, they allowed passengers to move to better yet empty seats. Great service, so many thing handed out free (where others charge) Entertainment system is superb as well as food and service. i fly with them all the time, NEVER delayed!"
優點： "Excellent service. Very tasty food."
缺點： "Too many voice announcements, interfering with the entertainments system."
優點： "Fast boarding"
缺點： "A little bit hot on board"
優點： "I never usually like plane food but liked Turkish Airline meals on all flights I’ve been on so far"
缺點： "I do like turkish airlines but wasn’t happy with this flight. On check in we were left with seats towards the back of the aircraft. The lady seated neit to us in the aisle seat was in a wheel chair so was a problem if having to get in and out. I didn’t think it was fair that a person who depends on a wheel chair sits so far back on a plane. She also had to deal with our crying baby"
優點： "The plane was too hot"
缺點： "Plane too hot"
優點： "Good crew. Clean"
缺點： "A little late"
優點： "Food as per.always was.great and choice of entertainment also good."
缺點： "Bording was delayed because of inbound flight delays."
優點： "Again, food and service in business class were superb. A newer 777 and more comfortable lie-flat seats"
缺點： "Business class gets only one small lavatory."
優點： "I loved the food and the staff are very helpful and friendly. I have always chosen Turkish airlines."
優點： "It was all good"
缺點： "Flight arrived 20 mins late. Luckily my connection is 12 hours later"
缺點： "The head phones are terrible."
優點： "The service, generosity of the crew, the food and the comfort in the cabin ,actually everything in this flight was 5 stars."
優點： "The food was excellent and the crew was super efficient."
缺點： "Tight bathroom and no leg room."
優點： "Everything! Thanks"
缺點： "Everything was perfect"
優點： "Big plane, friendly staff, good food."
缺點： "Sometime, it gets a bit too cold."
優點： "Professional nice food"
優點： "I liked the food."
缺點： "On the way back from Istanbul to London the plane was old and small, the TV kept shutting down,even the earpiece were not working."
優點： "Food and service is excellent. Istanbul lounge is great."
缺點： "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
優點： "Kids full of praise for on board entertainment. Efficient and helpful staff. Nice food. Provided me with a veggie meal despite my not ordering one beforehand."
缺點： "A little pricey."
缺點： "Same problem as the first segment (see above)"
優點： "Crew was great!"
缺點： "food and boarding"
缺點： "Need More premier economy seats"
優點： "Nothing much to shout about this flight. It got there safely?"
缺點： "At 31" the pitch is terrible for a tall guy like myself. The screen was old and unresponsive, and there wasn't even a pleasant crew to supplement. How it won Best European Airline befuddles me."
優點： "The staff were very welcoming and the seats were very comfortable"
缺點： "Flight was a little delayed"
優點： "Inflight service was good."
缺點： "Seat was a little uncomfy"
優點： "The food was quite good"
缺點： "The new type of aircraft - less room between seats, entertainment system was poor, online check in didn't work, when I got to the airport I was sent away for an hour - was unable to get my prefered seat (window) by the time I had returned."
優點： "never go to turkey only few places are famous caz holiday but over all people are so selfish u can find the right place to eat or spend over night and all flight are always late when try to find out they always says on thier own language not even english we don’t care have missed my tow flight and couldn’t find anyone to talk as responeble person don’t got to turkey all pay ur money to some where better you can enjoy"
缺點： "never go to turkey only few places are famous caz holiday but over all people are so selfish u can find the right place to eat or spend over night and all flight are always late when try to find out they always says on thier own language not even english we don’t care have missed my tow flight and couldn’t find anyone to talk as responeble person don’t got to turkey all pay ur money to some where better you can enjoy"
優點： "Rapidly becoming my airline of choice. Great service, comfortable and on time. Relatively new fleet and not cramped. Puts other national carriers (including BA) to shame"
缺點： "They cancelled my returning flight WITHOUT me knowing and expecting me to pay for the penalty fee for misisng the first flight even tho I DID not cancel the returning flight which obviously I was gonna take. The staff was RUDE and INSENSITIVE. Qatar was better in overall customer service. Worst customer service from Turkish airline."
優點： "There is simply nothing to like. Whilst other airlines give peoooe a nice hotel room to spend the night on their trunk flights, Turkish airlines offers."
缺點： "I didn’t like anything not least the fact you make people wait in the station when they are on flights with stops. It Morocco offers a plush hotel room. I’m never travelling"
缺點： "My entertainment set didn't work"
缺點： "I could not use my ticket I was trying to extension date but customer services terrible"
優點： "Better of most European airlines.. nice enough lounge and inflight service pretty good with room to improve for sure."
缺點： "Boarding was simply chaotic where staff isn’t managing the queue well separating business and economy. At arrival baggage priority meant nothing. Half the non priority bags arrived way before a massive batch of priority bags arrived. Defeats the purpose of giving your guest fast track immigration !"
優點： "Generally better than other European airlines particularly BA and better priced"
缺點： "Work to do on consistency with crew"
優點： "Overall it was ok. I enjoyed the leg space."
缺點： "I suppose it's just a matter of different manners"
優點： "kayak was poop for help for me."
缺點： "The flight from BTV to JKF was cancelled day of departure, within a mere 4 hours of take-off. I only received an email.... This, in turn, caused a domino effect for the remainder of my flights and travel plans. I had to PURCHASE brand new tickets and go through a refunding debacle, not through Kayak but another third party whom actually held the tickets. FIASCO is the word! Kayak did not even recognize the cancellation and continued to try and check me in to flights i was not on. Such a headache.. I will not be using this service in the future"
優點： "Business class cabin in the 777 was really spacious. Flight wasn’t full so I also had two seats to myself. Onboard chef was a beautiful touch and food was also delicious. Seats comfortable and IFE good."
缺點： "Heathrow T2 Business class checkin wasn’t clearly signed from entrance. If someone was next to me I would not have enjoyed not having aisle access. Water should be served more regularly without having to ask."
優點： "Everything was fine on this flight."
缺點： "Everything was fine on this flight."
優點： "I thought the food was excellent on both flights light , fresh and tasty. The seats were very comfortable and the staff very helpful. I was very happy with Turkish airlines."
缺點： "The flight was cancelled and I still didnt receice my refund."
缺點： "The flight was cancelled and I still didnt receive my refund."
缺點： "flight left without 1/6 of the passengers. ¯\_(ツ)_/¯"
優點： "Leg room in comfort +"
缺點： "Removal of food trays could be done sooner"
優點： "Crew was excellent, seats are never excellent"
缺點： "Temperature control. Information about the delay"
優點： "Entertainment was great , also being able to watch live tv. Cabin crew were good"
缺點： "Be on time , delayed for an hour"
缺點： "Plane was late taking off. Crew did not provide water when requested. They were busy with beverages that they could sell at a cost."
缺點： "Best option across the pond, amazing upgrade prices"
優點： "Clean Washrooms"
缺點： "N A"
優點： "Clean Washroom"
缺點： "N A"
缺點： "2 seats and neither tv/entertainment centres worked....unacceptable on a 10 hr flight!"
優點： "It was horrible. Delta really should have cancelled and refunded the flight altogether."
缺點： "Ran 2 1/2 hours late, poor customer communication"
缺點： "Compared to Virhin Australia crew, Delta staff seem almost poorly trained in comparison. For example, Drlta crew don’t check your pass, don’t immediately move down the aisle to move along tourists busy discussing their seats and then line up for Boarding seems chaotic at best."
優點： "Seating was fine"
缺點： "Did not have a wheelchair waiting for my wife when we arrived in LAX"
缺點： "No issues at all"
優點： "The crew was amazing"
優點： "The crew were good."
缺點： "The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok."
優點： "Friendly, efficient crew"
缺點： "Uncomfortable seat in 1st class. Poor quality video screen, too small, too far away, poor sound."
優點： "Flight was early into New Orleans"
缺點： "Flight had a lot of turbulence"
缺點： "Every thing was excellent"
優點： "Food was decent and crew were nice enough"
缺點： "Seat space was small and cramped. Entertainment was poor unfortunately"
優點： "On time flight courteous service"
缺點： "Plane journey awful. Speaker had a loud buzzing noise all the time so never heard a word bad landing. Rattling plane Very cold."
優點： "The take off and landing were very smooth and the crew was nice."
缺點： "Crying baby aboard"
缺點： "My daughter was booked on this itinerary and was finishing her last leg of journey. Complete ticket was booked thru Delta Airlines. Her flight from Amsterdam to New York today operated by KLM, was delayed by few minutes. And Delta flight from JFK to Cleveland DL4084 was preponed by airlines. Result was my daughter was not allowed to board the aircraft. Worst was yet to come. Your staff at the gate offered her a flight to Cleveland for next day at 3:30 pm??? Means around 24 hours later. Is this how you behave with a girl of 19 years, asking her to stay at the airport. She was refused Hotel and Lounge stay by your team!!! Is this what you call customer services??? Obscene services is what I would like to term it as!!! My daughter asked them to give this is writing, which was refused to her. Why are your people scared to put it in writing if everything that you are doing is right by the Law??? I was left with no other option but to book her on American Airlines flight today departing at 9 pm to ensure that little girl doesn’t have to spend close to 24 hours at airport by paying $423. Who is going to bear the loss of money and mental torture that your team has given to me and my daughter???? I shall be awaiting your response as to what do you have to say to this pathetic attitude of your team. Rajesh Mendiratta Sent from my iPhone Rajesh"
缺點： "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"
缺點： "Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!"
缺點： "A 7+ hour delay!"
優點： "Not too bad once we got on the plane"
缺點： "They make up this lame excuse about a slight delay on the plane arriving and having no flight attendants to get on the plane on time. This delayed our flight by two hours. They need to staff their flights !"
優點： "good flight and pleasant staff"
缺點： "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"
優點： "The on time departure. The air hostesses were very attentive. Fast baggage arrival"
優點： "Very friendly crew"
缺點： "Lack of subtitles on available movies & series"
優點： "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
缺點： "No complaints"
優點： "No lines at the baggage drop off. No lines at TSA. Efficient and organized boarding. Seat area was clean. No delay, friendly energetic flight attendants."
缺點： "Lots of turbulence on the last 20 minutes of the flight. Captain had warned us. Nothing they can control though."
優點： "Very nice and courteous crew."
缺點： "Lady at the gate was a bit standoff Ish and the delays were an annoyance."
優點： "Seats. Service. Timing"
優點： "Cody was such a great flight attendant. We weren’t seated with our kids and he helped us switch seats. He was so help and just sincerely nice. Really great person to represent your brand."
優點： "Efficient boarding"
優點： "Had to cross terminals and the pathway was closed due to an international flight landing (poor planning on LAX part) so had to exit and reenter terminal through TSA. Flight delayed an hour then cancelled due to control panel failure. 10pm flight became 12am bus (and originally told it was 11.15pm bus which was "stuck in traffic" when google map traffic was all green). Got back to SD 4 hours after scheduled time."
缺點： "No tv screen"
優點： "Friendly, efficient"
缺點： "Dutch sub titels on fims would be good"
缺點： "All went well"
缺點： "By mistake I booked my ticket for the wrong date Called to change it, wait time was over 2hrs went to the delta app and it cost me $200 to do it. Get to airport and ask for an up grade not possible but if I paid $200 when rebooking the flight I could have gotten one. Snacks were horrible and I have a delta card and was charged $29 to get in plus a charge for my extra suitcase. It’s ridiculous given the amount of money I spend on m card on the monthly basis. Very disappointing"
優點： "Everything was in order"
缺點： "None really"
優點： "Nothing really"
缺點： "Flight delay further to the 30 minutes additional 20 min due to crew being not there"
優點： "short flight not much to say all was smooth crew was efficent"
缺點： "not a delta thing but passengers drag all these pieces of luggage on making boarding longer clogging up aisles ect. gate agents need to be more strict with people past the allowed limit"
優點： "That the flight ended"
缺點： "Everything. In a flight from Miami/Orlando (full of families) you are not allowed to choose seats, at the gate (where you supposed to change seats) the staff was rude, inside the plan people make their own changes and it gets a mess. Terrible experience."
優點： "The flight crew were very friendlly and accommodating. The landing in Paris was the smoothest I've ever had."
缺點： "The guy sitting next to us. He was very messy with his own airport-bought food all over the floor. And very restless and up and down the entire flight."
優點： "Nice Crew. Very accommodating."
缺點： "The input for the headphones were not working properly at my seat location on the flight. Seat #10c on a A321 Airbus from Miami to L.A."
優點： "The crew and the duration of the flight"
缺點： "The comfort and the food"
優點： "Friend service"
缺點： "Food, seat comfort."
缺點： "We made reservations on Premium economy which was overbooked so we did not get a seat assignment until reaching the gate. However they upgraded us to business class so we were delighted."
優點： "The crew was wonderful and very caring, he made a difference in the overall flight. He was super friendly and ensured that I needed everything that I wanted and more."
缺點： "Probably adding personal entertainment on each seat would be great."
缺點： "Crampt space, cold cabin"
缺點： "Pd for seat upgrade so I could have leg room as I injured piriformis. Gate agent wanted to seat 2 people together so took away my chosen seat. I explained but she lied and said person was in wheelchair. Got on board and took photos of young woman seated - not in wheelchair and was up walking. Agent lied and was nasty. Ruined entire trip as I was not able to move much or stretch my injured leg. Am still in pain as I type this review. Complained to AA. Agent was so nasty! Should not be allowed to work with passengers. Fire her!"
缺點： "Delayed due to malfunctioning plane"
優點： "The kind staff made the flight more bearable."
缺點： "No personal TV screens to watch movies, which would have been more acceptable if there were plugins at each seat to plug in personal phones/ipads/etc to help maintain battery. BUT THERE WEREN'T. Everyone's phones/ipads died a few hours into the flight and therefore had to stare at the wall for HOURS. I even brought my laptop to get some work done, but without a plugin to keep it charged, it died. In this day and age, for an overseas flight that is 10 hours long, to be this old old without updated features and without plugins, this is unacceptable. Flat out ridiculous. This plane was SO OLD and dingy. Just awful."
優點： "All the trip , not my food selection"
缺點： "6L to close to the galley"
優點： "Confort and good treatment."
缺點： "I didn’t have the opportunity to chiíes seats."
優點： "Upgrade to economy premium was well worth the extra fee."
缺點： "Coffee could have been better."
缺點： "It was horrible. Almost 3 hours delayed"
優點： "The flight was good. Takeoff and landing were great. Service in flight great."
缺點： "The online safety show didn’t work. They started it several times, then did it in Edson. The overhead reading lights flashed on and off periodically making me a bit concerned about the electricals. Our main piece of luggage was sent on a different flight. It took us over an hour to locate that had happened. We waited at the distribution point. We got one Piecebut not the other. After all we’re taken from the belt we went in search and found it."
缺點： "Dinner was so so but nice and hot. The breakfast in economy class was awful. The apple and cinnamon cake had too much cinnamon and left an aftertaste. The yogurt and granola was ok but not everyone has a yen for either of them. The dried apple and berries were too sweet. All in all we found this meal to be unsatisfsctory. The staff had only the most necessary contact with us which was to serve and remove trays and garbage."
優點： "Our trip home was pleasant. Staff was very nice. No problems boarding. Overall enjoyed the flight."
缺點： "Can't say there was anything that i didn't like."
缺點： "It wasn't a FinnAir flight! After looking everywhere and nobody could find records. It finally came up on American Airlines. Bad communication!"
優點： "Pilots were excellent and flight crew was good."
缺點： "I signed up for a British Airways flight and American Airlines flew the route."
優點： "Food and a/c"
缺點： "Two hours delay."
優點： "Nice aircraft,"
缺點： "let down by unattentive staff and felt more like a budget airline with the fact that you have to pay for meals"
優點： "The fact that there were recently released movies in the system."
缺點： "4 1/2 hr delay in out trip. Losing our connection and rude crew."
優點： "I didn't make the flight due to a delay/cancellation."
缺點： "I missed this flight."
優點： "777-300 - Good room in main cabin extra. Good entertainment choices. On time departure."
缺點： "Breakfast is terrible - too much sugar!"
優點： "GREAT CREW! PILOT MADE UP TIME IN THE AIR DUE TO YHE DELAYED FLIGHT OUT OF MIAMI"
缺點： "THE FLIGHT WAS DELAYED DUE TO BAD WEATHER IN MIAMI."
優點： "Crew was excellent."
缺點： "The connection in Chicago was 3 HOURS late with several gate changes. People on the desk were rude and never explained what was wrong. They didn't even announce the gate. change. I got it from Kayak."
優點： "It was an ok airplane, entertainment system worked"
缺點： "The flight was delayed 2.15 hours and didn't even offered water or anything, after a while they said if we wanted we could go out of the plane... really bad!"
優點： "Very nice staff"
缺點： "Pretty much everything"
優點： "Good meals"
缺點： "Could not get seats together with my husband"
優點： "The crew for the most part were friendly. Boarding was easy enough"
缺點： "The one thing that stood out was that the flight attendants weren't offering water outside of the regular beverage service. I've never been on an international flight where there wasn't almost a constant flow of water. I was so parched after 8 hours. It seemed unusual. Also the seats are so small. I'm only 130 and 5'7" and it was a tough ride"
優點： "Staff was professional. Beverages were plentiful. The quality of the wine was actually quite good."
缺點： "Not enough toilets for the number of passengers."
優點： "Absolutely nothing. I was upgraded from business and would have been better in business."
缺點： "The seats were horrible. The tv screen was so old and small I could barely see anything, and the sound kept cutting out. The food was the same quality as business class with less choices and no menus. The staff kept forgetting to clear the table or refill my wine glass. I never had to use the call button on a flight before, but on this trip I was constantly hitting call or flagging people down. If I had actually paid for 1st class I would have been livid."
缺點： "It didn't happen"
缺點： "Didn't happen"
優點： "Excellent entertainment options"
優點： "Everything. I had no problems at all when coming to Barcelona last week!!"
優點： "I like AA because they are honest and kind. I received good value for my money."
缺點： "Liked it all."
缺點： "All. The worst airline in the world"
優點： "Price, boarding process and seats were good"
缺點： "Crew was border line rude, and for sure neither attentive nor pleasant, food was really really bad."
缺點： "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"
優點： "Getting off of that plane."
缺點： "I understand delays happen and are sometimes out of your control. However, customer service is something that you can, should, and must control. I witnessed a lack of self control of the American employees (including a Supervisor) and every point of my trip w/your customers. I was embarrassed for the American executive team."
缺點： "the flight did not have charging areas on the plane for phones for the regular seating. also, the seating was much tighter and our arm rest was not functioning. On all the planes going to our destination the accommodations were much different."
優點： "Very professional and friendly."
優點： "Volare con American"
缺點： "No snacks offered! No alcohol drinks offered!"
缺點： "That it got cancelled"