Experiences after boarding was great! Only disappointing thing was I was told that I have to pick up my luggages once arriving in Singapore and recheck in with Malaysian Airlines. I Think the in experience ground staff does not really know how it work. Once arrived in Singapore I check with travel counter in terminal one and they were able to make it happen by transferring my luggages to Malaysian Airlines and also issue the boarding pass.
Size of seating to & from Japan was exceptionally small compared to US flights (Jet Blue & Alaska). Also, the food from Japan to US was not good.
We enjoyed the flight very much. The flight staff was very helpful and friendly.
優點： "Fast boarding. Early arrival. Comfortable seat."
缺點： "I had to ask 3 times for an arrival card from the crew. Bread was dry. There should have been a breakfast served prior to landing, but no food service after 1 a.m. though flight arrived at 7:40 a.m. Timing of meals was not convenient for me at all. They wake you up at 1 a.m. for your main dinner. I would have preferred to sleep until 5 a.m. then have a good breakfast. The amenity kit in Business Class was substandard when compared to other airlines"
優點： "Very comfortable; excellent service"
優點： "Amazing crew. Seat needs more padding."
缺點： "Memory foam seats"
缺點： "Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though"
優點： "Crew will do anything to help"
缺點： "I was on a nut free diet However they still gave me a ice cream covered in macadamia nuts. Nut free meals were also gluten, vegan etc so very bland"
優點： "Crew was amazing"
優點： "I didn't like the trip much. After the trip we found out that our body was bitten by fleas. Our body is now full of rashes, every part of my body is so itchy. We was seated in 61A and 61C, seems like in the previous flight a dog was sitting there or some kind of animal that left fleas in the sit."
缺點： "Please clean better the seats. This is unacceptable, not a good way to start a trip in Japan. We only hope to get better sitting in our last flight with SQ, from Japan to LA."
優點： "Singapore airlines never disappoints"
缺點： "WiFi didn’t work on 3 of the 4 flights although all purportedly had it. Also didn’t work the majority of the time in the Business Class Lounge in Singapore. Food was mediocre both on flights and in the lounge. Movie selection could hardly have been worse."
優點： "everything in suite class"
優點： "Service was excellent, always with a smile."
優點： "The inflight entertainment was great, lots of movie selections"
缺點： "The leg room was horrible. Honestly the worst space I've ever had in a flight. I was shocked considering Singapore air is considered one of the best airlines"
優點： "Everything else"
缺點： "Food was less than marginal"
缺點： "Cabin little bit cold"
缺點： "Food was terrible , crew were rude, there were delays due to airline problems at both ends of the flight, there was a complete lack of communication about the problems and how long the delays were going to be. Handling of missed connections was abysmal... Overall extremely disappointing."
優點： "Top notch service. Very comfortable in business class. Very attentive. Would definitely fly with them again."
優點： "Everything SIA stood for, we experienced it, despite the unfortunate delay which the ground crew couldn't have done much about."
缺點： "Unfortunate delay caused by technical issues. I'm just glad we found it on the ground, instead of in the air. But the delay was REALLY long."
優點： "Movie selection was great. Food was decent. Comfort was expected"
缺點： "Our seat neighbors were annoying, but nothing the staff can do about that!"
優點： "Amazing service!"
優點： "Boarding, friendly crew"
缺點： "Very slow service, took 2 hours. Entertainment system didn't worked for first half of flight."
缺點： "Because the flight from IAD to London was cancelled, I never made it to this flight."
缺點： "Lost our luggage that full with our winter clothing for the trip singapore airlines delivered to our hotel the next day and compensate us ¥jpn 12000"
缺點： "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
優點： "There was nothing to complain about..a very friendly staff, departure on time !"
缺點： "No newspapers and magazines on board !"
優點： "The business class bed was the best I have yet encountered. The food and service were great. And the stews? Gorgeous and so agreeable. One young lady even helped me with my back injury; turns out she was studying physical therapy. You can't find a better ride than that,"
缺點： "Seats were bit hard without proper head rest.entertainment kiosk was not working."
優點： "Wonderful and warm crew made me feel at home. Loads of entertainment but best of all, comfortable seat/bed allowed for a goodnight's sleep!"
缺點： "Crew was very poor in responding to any requests. I am usually very quite and light on demands as i hardly hit call button on the seat to get any assistance, but during meal, I was asked about drink and I opted for Ginger ale. Crew said, she will get back to me and I did not hear from her for another 10 mins, then there was repeat serve of drinks and I was asked if i needed any thing and asked the same drink, but then I was asked to wait. After I had finished off my meal and ready to go to sleep, someone was bringing my drink out and I then respectfully say no to it as it was bit late after the meal and asked for water instead and did not like the look on the face of the crew member. I saw it happening with other passengers as well and was under the impression, the whole crew performance was pretty poor and SIA was not up to its high-standards as I always like to fly with them. I will look for different option next time"
優點： "1) Crew very personable and accommodating 2) Food was good 3) Arrival on schedule 4) Entertainment system provided lots of choices 5) Baggage arrived in reasonable amount of time"
缺點： "1) Economy seating was cramped (long-haul flights should have more spacious seating) 2) Crying babies made flight almost unbearable 3) Process of leaving the plane took too long because only one exit door was used 4) Departure delayed by 35-40 minutes (made up in flight)"
缺點： "Need to be able to upgrade with Krisflyer Miles"
優點： "Everything was outstanding. The cleanliness of the airplane, the food, the friendliness of the crew, I just can't say enough good things about my experience flying on Singapore Airlines."
優點： "Great service and very friendly staff."
優點： "Crew went out of their way to make sure we had everything we needed. Seats seemed roomier in economy than other airlines. Lots on movie choices."
缺點： "I didn't care much for the meals, but my husband loved them."
優點： "Customer service and food couldn't be better."
優點： "crews are energetic and warm welcoming passengers."
缺點： "aircon temperature is too hot for seat 50H area."
優點： "Entertainment was great"
缺點： "The food is getting worse"
優點： "The cabin attendants kept us well hydrated."
缺點： "The entertainment options were mediocre. Gluten-free meal may have contained traces of gluten."
優點： "The staff were great, very efficient."
缺點： "I asked to be placed in a seat as close to the front as possible as I suffer from motion sickness in the back of the plane. I was placed in the back row all the way to my destination and all the way home. I vomited 8 times and felt very sick. I did notice that there were many seats available in the front of the plane but they are never given out as women with babies and children always get them and then single travellers like myself are made sit in the back. I travel a lot, I usually fly Qantas and they are very good at providing seats closer to the front. I will be reluctant to fly Singapore Airlines again due to the fact that they were not accommodating at all."
優點： "Flight on time"
缺點： "The in flight service was not as good as I remember the last few times I flew with Singapore. ."
優點： "Great food and plenty of movies. Friendly crew"
缺點： "No room, seats too tight. So close, my neighbor spills over. Toilets too small."
優點： "Crew were friendly and constantly moving through the cabin with drinks and snacks (outside of meal times)"
缺點： "The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."
Did not eat so cannot comment on the food Flight comfortable and smooth
No in flight entertainment at all. The snacks were just okay . Flight attendants were excellent
Safe and both flights on time.
The crew was amazing. The plane was crowded but I guess flying around Presidents week causes that
Delta screwed up my ticket and booking and did not make their best efforts to accommodate or offer a suitable resolution. In fact passed the buck to TSA, who of course had passed the buck to Delta.......bad experience currently without resolution
Easy on, easy off, smooth flight from Charleston to New York.
優點： "it's the second time delta breaks my checked bag"
缺點： "it's the second time delta breaks my checked bag. They need more care with the bags"
優點： "Not much"
缺點： "Crew kept bumping me in flight. Deplaning took too long."
缺點： "The plain from LGA had to return to the gate for maintenance, it made to ROC almost on time."
缺點： "Service and crew at JFK was horrible! Worst I have ever been around. Staff could not have cared any less"
缺點： "We always board with Sky Priority but the agent took us off the line until Comfort Plus boarded. It was embarrassing to my husband and myself."
優點： "The B757"
缺點： "The time to switch plane it was too short almost missed the plane"
優點： "Crew could have been better."
優點： "The crew and the boarding were good"
缺點： "No food. Just unhealthy snacks"
優點： "Crew was so friendly and helpful!"
缺點： "My suitcase arrived damaged."
缺點： "Just better food"
缺點： "Delta comfort works especially for one who is handicapped"
優點： "new airbus plane. great luggage bins"
優點： "The flight crew did an excellent job communicating the weather expectations for the flight. I appreciate that information although the actual flight turned out to be very smooth."
優點： "The flight left on time and landed 15 mins early. Staff was nice and attentive."
缺點： "The organization for boarding in zones."
優點： "Flew delta comfort, priority boarding, extra legroom, short flight so no meal included"
缺點： "nothing bad about this flight"
優點： "The take off and landing were very smooth and the crew was nice."
缺點： "Crying baby aboard"
優點： "The crew was very professional, hejpful and had good attitude towards the passengers. This made the flight easy and enjoyable."
優點： "We were on time"
缺點： "The plane was terrible. Trim pieces falling off the seats. In very rough shape. The crew did ok, nothing terrible but the service was mediocre and they were very stingy with the snacks and drinks."
缺點： "It was perfect, left on time, arrived early!!,"
優點： "Love the entertainment options."
缺點： "Very limited snack options and seats are very narrow."
優點： "On time arrival"
優點： "Delta in general but , they let me stranded, i had to find a eay to fly home, they did Not help finding a next flight.. i missed my flight because of WX"
缺點： "Lack of interest towards the passenger and client, i had to do it my self"
優點： "Boarding and staff were excellent. Plane was clean."
缺點： "I was unhappy with the seating arrangements. I could not upgrade my seats because I booked through a third party. If I’m willing to pay for my upgrade then it should be allowable. I don’t like seating in the rear of the plane!"
缺點： "The airplane did not even have storage space for below-standard sized bags. Gate check worked fine, but it was an inconvenience and some of my stuff got frozen"
優點： "cleanliness; attendants were very helpful"
優點： "attendant frienliness, and communication."
缺點： "The plane. it is an unsuitable for more than one hour flight. The value for the money is down in the bottom."
優點： "The aircraft was new and most flight crew were nice."
缺點： "Way too many useless announcements by the copilot and the lead flight attendant. Keep it short. Don't get back on once you put the mic back. And how about announcing th baggage claim carousel if your going to interrupt as much as you did."
優點： "Everything, confort, pilot's comunication..taking different route to NY to avoid weather, and wind problem."
優點： "New plane, nice comfort seat"
缺點： "The snack selection...pretzels or cookies!"
優點： "the plane crew were nice"
缺點： "ok wont fly delta if i can avoid it"
缺點： "Overcrowded terminal, last minute gate changes, poor signage and confused staff."
優點： "On time,smooth good servive"
優點： "The best stewardesses in the industry."
缺點： "Seats had no leg room."
優點： "Given an upgrade to comfort seats for taking a bump was a nice plus. Pilot kept us informed o flight arrival and times."
缺點： "Gate attendee wasn't very cheerful, felt like I was being a bother when asking questions. Stewards on the flight were not very social either."
缺點： "On board entertainment (movies / games) was not working the whole flight."
優點： "Left on time, arrived early. Good free movie and TV show selection."
優點： "The in-flight service was good."
缺點： "Sat in Row 34. Engine noise was overwhelming."
缺點： "The flight was delayed multiple times without any explanations, and we barely made our connection in Atlanta. Also, Delta used a commuter plane that really is more suited to shorter flights. It's okay, but that's about the best that can be said for it."
Flight was great. Ground service at EWR terrible. Waited for tow to gate, then tow base broke on adjacent gate blocking us, then no one to operate jetway, then door opened by unauthorized person so locked in jetway. EWR never ceases to amaze me with their ineptness.
Love traveling from Ogdensburg to Fort Meyers, so convenient.
優點： "Amazing crew, great service."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "The pilot told the passengers before the flight took off that there would be some turbulence. It was nice to know about it beforehand"
缺點： "The crew started serving first class passengers BEFORE boarding was complete, which forced the passengers who had not boarded yet to wait in line until service was complete. This sent a poor message to the economy class telling us we were not important customers"
優點： "Boarding was fairly fast and the the flight was on time."
缺點： "I can’t complain. Flight wasn’t full so I had the row to myself. That being said, I find the seats are too close together. I am tall and never have enough leg room."
優點： "Horrible experience with travel assistant at Newark. All United ground staff were rude and extremely slow. Complete chaos in extreme weather situation."
缺點： "Sits not suitable for long distance travel"
缺點： "Not missing our flight"
優點： "20 minutes early landing, despite the weather"
優點： "Second leg seats were so thin it was like sitting on stone."
優點： "Nice crew. Frequent updates regarding turbulence. Early arrival."
缺點： "There could have been entertainment and/or WiFi but it was broken."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Ease of boarding"
缺點： "Purchasing extra leg room"
優點： "Economy plus seating in an exit row was maybe the best airline seating I've had outside of first-class. The on board entertainment was better than average."
缺點： "The flight crew, save the one male attendant couldn't possibly seem and more disconnected and uninterested in passenger comfort or safety. The eldest attendant was simply rude and seemed annoyed at having to do her job. The other young woman couldn't seem to keep the cart from bashing into seatbacks or herself in the aisle and the flight was NOT rough."
缺點： "Plane was cold! But better than hot!"
優點： "Boarding quickly"
缺點： "No PED was available didn’t have anything for entertainment if you weren’t buying it seems every thing available for 3 hour flight and flight was scheduled for 2 hours and 55 minutes No snacks made available came thru once had a small bag of pretzels cup of coffee and never came back"
優點： "Boarding and entertainment were good.."
缺點： "Over an hour delayed and unlesss you pay up the seating is very cramped"
優點： "That I slept all the way"
缺點： "Nothing to complain about"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "We loved the small terminal at Sky Harbor, with the cute little discounted parking lot, no more that 100 feet away. We loved the location of Avis Rental Car, directly across from the baggage pick-up exit doors, at Regional Southwest. Our flights were all on-time, and the crew was extremely professional."
缺點： "No need for reclining seats. These cause a problem with leg room, for the person behind the "recliner.""
優點： "Everything was great!"
優點： "Flight was on time, plane clean and comfortable"
缺點： "It's about time airlines offer a better snack without paying for it! The sweet wafer is not enough neither are the tiny bags of pretzels!"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "The seats are Uncomfortable. The food no longer exists. They give you two ounces of drink"
優點： "Movies on personal device"
缺點： "After booking my flight months in advance United change are seating and separated us. Spent hours on the phone with no explanation and no assistance. Didn't even help me upgrade when I was willing to pay for it. The worst of it all was the nonsense that their customer service kept spewing. Brushed and straight up lied to. Will do everything possible to never fly united again"
優點： "Seats are far tooo tight for long flights.. So I booked Virgin America on the way back."
缺點： "Entertainment not working well. It was too difficult to get a movie, and I am using the same laptop/ equipment that I had on the last united flight. It made a long flight even longer."
優點： "TSA precheck, Group 2 boarding, more room in seat"
缺點： "The usual things that you can't do much about: small package of pretzels, bathrooms, crowded. I wasn't unhappy, it just goes with flying."
優點： "It was coach so you get what you pay for"
優點： "My flight was delayed 30+ minutes going out from Ohare. But overall the flight was good & service was fine. Thanks!"
缺點： "The delay concerned me, years ago we flew to Mudkegon and our flight was delayed and we ended up stranded in Detroit overnight. I was very happy to see our plane fly into terminal."
缺點： "They would not honor their refund policy with proper documentation submitted four weeks in advance."
優點： "The crew is really nice. They are considerate and helpful as if they know you will be bored through out the flight."
缺點： "You get no food. One advise for the company, do not serve alcohol on 6 AM flights. Just serve some eggs or bread. Try to compete with international airlines like emirates and not greyhound buses. The entertainment system requires you to download the app on your phone and you need to buy the internet."
優點： "Lost flight other one took longer not happy"
缺點： "Lost flight other took too long"
優點： "Very nice and smooth flight, lasted even less time"
缺點： "The lady at check in couldn't give me and my boyfriend seats next to each other, but thankfully there was a very nice lady who agreed to exchange seats in the plane."
缺點： "Did not like the commuter ride from newark to syracuse. Probably would not use united again because of that. Had to get on a bus that took us across the street to board this little, very noisy plane. Even the flight to newark was uncomfortable. Seats are too close no legroom and my back was killing me due to uncomfortable small seats. United is not for me. Sorry."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Everyone was pleasant and ask are you comfortable."
缺點： "The flight was great"
缺點： "Departure was changed twice until I would miss my connecting flight. I was sent to another airlines with not much help. Stayed in the airport an additional five hours."
缺點： "I booked my flight over 5 weeks ago, and was given an aisle seat. When I checked in online, my seat had been changed to a middle seat. I tried to change my seat online, and was only given the option of 1 other middle seat. I have to have an aisle seat because of arthritis, and I need to walk around during flight. There were long lines at the desk at the gate, and I couldn't stand there to get my seat changed. Now I'm dealing with lots of leg pain as a result. I NEVER would have booked this flight if I'd known I would'nt have an aisle seat. IT IS "BAIT AND SWITCH"!"
優點： "You can carry up to 16kg in your carry on. That's great."
缺點： "Food was below average and only twice during a 14 hours flight. Plus, no free snack available... you have to pay. I will think twice about travelling with United for an international flight."