They paid me $50 for being separated with my bags for 2 weeks. Only $50 for the inconvenience! 🤯
The flight was delayed and packed. No regular updates from the pilot regarding the arrival time
화장실이 더러웠어요, 화장실이 개수가 많지 않아요
Could have been better if my connection wasn't delayed to the point I wouldn't have made my international connection. Then was rebooked where I had almost 8 hr wait.. Then I get to Manila but no luggage. Top it off Delta has not offered me anything . Good possibility I'll never fly Delta again!!!
缺點： "Korean Air was wonderful. BUT KAYAK made my reservation through KIWI.COM which is absolutely horrible. My reservation was ONLY for Dallas to Incheon. They booked me a ticket all the way to Singapore without ever asking my permission or informing me. As a result, I was unable to use the ticket, and had to purchase a new one at the airport ticket counter. I called them several times to attempt to fix the issue, but they were utterly unhelpful. I have requested a refund, but am not hopeful based on their past performance. KAYAK should cut all ties with KIWI if it wants to remain reputable."
優點： "Both flights had amazing service, good food for meat eaters, and they were comfortable."
缺點： "The first flight was to Seoul and it was hot the entire time."
優點： "The crew were superb and the bathrooms were regularly cleant"
優點： "Plane in excellent condition. Service outstanding."
缺點： "Nothing special about the food, but it's not a big deal. Would fly them again."
缺點： "Not too much, not enough."
優點： "excellent service - good food"
缺點： "aircraft a bit outdated"
優點： "Service was great and flight landed safe. Korean food was delicious."
優點： "From boarding to meal to disembarking, Korean Air does it right. They are attentive to your needs and provide excellent customer service."
缺點： "On this particular flight, a nice glass of white wine would have been nice but they had beer instead. I survived. Additionally, an upgrade on their earphones would be nice. Their sound quality is not the best."
優點： "Food was really good - nice mix of Korean and European menu. Good entertainment system; attentive staff offering drinks and snacks. Comfortable chair."
缺點： "We boarded late but the communication was good."
優點： "The best flight I took this trip - clean, courteous, on time. I wish they flew in continental US :))"
缺點： "No any fruit available snack Lay over is too long!"
優點： "Crews are excellent."
缺點： "Toilet floors were dirty and wet."
優點： "Had a smooth flight"
優點： "Oh this was such a great flight... service was perfect!"
優點： "Great service, good meals and frequent beverages at no charge. From the paper slippers to the warm wash clothes that were passed around at one point, I’ve never been better taken care of on a plane. Passengers comfort was taken into high consideration."
優點： "Customer service is very good"
優點： "The service"
缺點： "The width of the seats"
優點： "We flew business class. Seats and service were fantastic."
缺點： "Entertainment system was pretty good"
優點： "I dont have somebody sitting beside me"
缺點： "Boarding and Food"
優點： "Short layover, good food"
優點： "I love that you get meals and snacks. A lot of airlines really skimp on this, and you are left miserable, hungry, and thirsty. Korean Air will bring you drinks outside the service times set. Free additional bottles of water as well. The service is excellent, the meals are good, and I absolutely love that you get slippers, toothbrush, toothpaste, and even free headphones should you forget yours. Top service! Good meal portions! I also like that you have 3-4 different meal or snack options each service. CLEAN BATHROOMS!!!! Also, the flight attendants are very polite and courteous. You never feel like they just don't care. They even help with families traveling with small children. A+ guys!"
缺點： "I really have nothing negative to say about this airline. They are my favorite, and I fly with them every time I am able, 7 times international to date."
優點： "The staff was friendly and helpful"
缺點： "We boarded the airplane and took us 2.5 hrs to take off...the kept saying oh 15min longer, then 20min...ect...for the entire time...waiting for “documents” then refueling the plane which they couldve been doing before we boarded and while we were waiting for so, called documents..."
優點： "I enjoy flying Korean Air. I get great deals with great service and accommodation."
缺點： "It was a late direct flight from Bali to Seoul. The flight was for a 0120 departure, and about 7 hours long. For the flight being a very late departure and both locations being around the same timezone (1 hour difference) I feel as if the lights were left on for too long, over an hour after departure, and then turned on too early, 2 hours prior to landing. Too improve comfort I would suggest to begin service upon takeoff and turning the lights off immediately after, and turning them on an hour before landing to conduct service. Better yet, if possible, conduct service with the lights off and individuals that require additional lighting may use their individual light. I believe, and witnessed in my area, a majority of personnel that just wanted to sleep during these flight hours."
優點： "Korean Air staff friendly, accommodating. Meal choices were always chicken, beef or cream pasta."
優點： "They gave an actual snack, yay!"
優點： "Food was excellent. Flight attendants are very courteous and helpful too. Plane was very spacious, I love flying with Korean air."
優點： "The crew performance"
缺點： "15 minute delay"
缺點： "The layover either too fast, less than 1 hour, or too long, 12 hours, to go to Cambodia."
優點： "Acceptable legroom. Appreciated the cups of water and juice served regularly. Very good breakfast."
缺點： "Hostesses could have redistributed passengers to empty seats so everyone could have been more comfortable, especially for an overnight flight."
優點： "Air Korea continued to be awesome"
缺點： "Still no laptop plug"
優點： "Service was very good"
缺點： "The food was marginal and they have a very poor selection of movies ( Korean and all other movies)"
優點： "Nice friendly staff"
優點： "The food, available movies, and crew were all very good. The crew did a wonderful job."
缺點： "The flight was late for take off and I was disappointed that there was only one Japanese movie available for the flight."
優點： "I missed my flight by 24 hours. They put me on that day's flight in a better seat than my original at no charge. And their in-flight service is always A+!"
優點： "the food, the snacks, the special amenities for pregnant passenger, the transit airport"
缺點： "more entertainment channel options pleaseeee, it was kinda bouncy during the landing im not sure if it was because of the wind but its summer time.."
優點： "It was all good. Really no complaints."
優點： "Crew was great"
缺點： "Food sucked, small seats"
優點： "The planes were very clean and in good working order. The crew was excellent. We had a very short connection but were met as we got off our first flight in Seoul and given great instructions about how to quickly get to our connection through security while our flight to SFO was being held for 15 minutes. The food was very good, choice of movies and TV excellent. Our bags made it to SFO despite the short connection. All in all I couldn't ask for a better way to make a 20 hr trip to the other side of the world."
優點： "Everything worked smoothly. Service and food were excellent. Boarding and disembarking was fast and easy. We had a tight connection but we made it as did our bags. This was truly excellent in every respect."
優點： "All american carriers shold learn from Korean air about the service."
never had a chance to get on the plane
They gave me the seat next to a very large person!!!
Left late and arrived late other than that it was good
The number of flights available from the west coast US to southeast Asia has been severely reduced to the covid pandemic so flyers do not have all the options as in the past. So I reluctantly flew on JAL despite all the negative reviews [Spoiler: the reviews were correct]. Although I was pleased with the efficiency of the flight, the sincerity of the crew, and the high quality meals, the substandard business class accommodations made the whole flight uncomfortable. The chair was small, cramped, lumpy, and offered little privacy. It by no means compares to business class on China Eastern or Singapore Airlines -- the groups I usually fly. JAL will need to significantly upgrade business class if I consider this flight in the future.
優點： "The crew was amazing"
優點： "I volunteered when flight attendant asked if I would help in exit row responsibility."
缺點： "I got SSSS on my boarding pass and was subjected to not one but TWO thorough searches at NRT and DFW!!! It was traumatic for me and when an explosives man came up, I was totally upset!!! Please explain what I did in purchasing the ticket that flagged me for this horrible search!!!"
缺點： "Nothing. This company deserves its reputation for excellence."
優點： "Tv audio didn’t work. They forgot to movie me to another seat. I paid for Wi-Fi and it didn’t work with Netflix or hbo go. Luggage was lost too"
優點： "The crews were very kind and helpful."
優點： "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
優點： "Quick flight"
優點： "I like the guy who’s checking me in he’s very kind."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Boarding was quick as i've come to expect from DFW."
缺點： "I bought economy to save money, but unfortunately since I got the very back of the plane my seat couldn't recline."
優點： "Flight attendants were incredibly nice. Seats were comfortable enough. I appreciated the complementary items. Bathroom was spacious and had extra options I normally wouldn’t receive from an American flight."
優點： "Good food and movies. Flight attendants were great."
缺點： "Tight seating and it was hot. No way to control individual airflflow"
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Very friendly and polite. Very helpful and on time."
優點： "Everything was excellent no complaints"
優點： "So much food, great leg room, very comfortable and clean, kind and attentive staff"
優點： "Customer service was really good"
缺點： "The food always makes it hard to eat anything the next day."
優點： "Check in process and counter Agents were very helpful Seat spacing good for economy food was good"
缺點： "Movie Selection"
優點： "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
缺點： "There wasn’t anything that I disliked. Of course the seats were uncomfortable, but that’s expected for Economy."
優點： "I was very impressed with the courtesy and efficiency of the pilots and crew. Staff were very helpful and polite. A very good experience overall."
缺點： "The stewardess making announcements overhead on the PA system speak very softly and can be very difficult to hear and understand in addition to their accent. I know the safety cards are available for that info but the "in-flight" announcements are the ones that I worry I'm missing important information due to my misunderstanding."
優點： "Excellent service overall"
缺點： "Nothing particular"
優點： "Great flight, great food (Hagendaus Ice Cream was a great treat)"
優點： "They were good at helping with problems being it was my first time on a plane."
缺點： "The food was ok but not very good for as the meals go but they did fill me up with drinks lol"
優點： "Seats were comfortable. Food was very good and snacks and drinks were offered frequently. Plenty of entertainment on the in-seat TV consoles. Gave me a pillow and blanket and the seat reclined a bit so I could sleep some. The airline staff were polite and helpful."
缺點： "Nothing, it was a very positive experience."
優點： "The thing I value the most is customer service, and JAL did a great job! The crew was pleasant, always quick to respond to passenger needs and were interested in quality service."
優點： "The Japanese crews were excellent on board."
缺點： "I didn't like the way the personnel at the check in counter in Dallas. Hannah didn't seem too helpful. I don't know if she was new but she seemed reluctant to help me when I couldn't find my luggage tags. I told her I wanted a kid's meal for my son but she didn't process the request. He did not get a child meal."
優點： "Flight attendants provide fantastic service with a smile. Business class meals are top notch."
優點： "Everyone is polite, helpful, and the flight was quite pleasant."
缺點： "Website is difficult and it's impossible to get seated in advance next to traveling companions if they're booked separately. That was quite frustrating"
優點： "Great flight, great staff. The food wasn't bad either."
優點： "Food & entertainment"
缺點： "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
優點： "This flight was just pretty routine."
缺點： "I wasn't able to make my original flight but that was more the airport's fault so I had to take a later flight and didn't get a choice seat. Tight quarters."
優點： "They were super considerate the entire flight."
優點： "Even at economy class everything is all inclusive, meals, entertainment, even alcohol. Fast service with a smile. They will go to any length to accommodate your every need."
優點： "The attention of the flight crew to all passengers. The on time boarding, departure & arrival is top notch."
OTHER AIRLINES WOULD CHANGE YOUR FLIGHT FOR A FEE BUT ANA DID NOT!!!!!!!!!
ANAN WONT REFOND ME THE MONEY FLIGHT THAT I HAD REQUESTED TO CHANGE DATE BECAUSE OF FAMILY EMERGENCY< HOSPITALIZATION
優點： "The crew was very professional and courteous; inflight meal was quite good and the prearrival snack of a tuna sandwich was one of the best I have ever had."
缺點： "The flight had some occasional bumpy spots but that is not ANA's fault. The landing was kind of like a violent shock and the plane seemed to slide a little sideways but everything was fine."
優點： "Cheapflights ..I will book my ticket from you again.. I am so delighted."
缺點： "This was a much more pleasant flight than I had from DC to Tokyo back on Jan 15"
優點： "Well maintained plane, nice staff and over very comfortable."
缺點： "The wifi worked only 1 hr of the 3 hrs I bought"
優點： "Great service!"
缺點： "More comfortable seats and headphone jacks on the end of the arm rest (I kept knocking mine out when I moved in my seat)."
缺點： "You could have given me a refund or credit for a flight I told you I had to change 3 months ago. I won’t use kayak again."
優點： "Crew was amazing, food was filling & plentiful."
缺點： "Overall no complaints but the landing in Tokyo was a little rough. Pilot seemed to descend quickly which hurt my ears but otherwise, smooth flight."
缺點： "We did not make this flight and had to take the train instead"
優點： "Crews are very helpful and always have a smile in their face. Comfortable seats and entertainment system are very nice. The only thing that makes us not satisfied was the food, for 10 hours flight there’s only 1 main dish...Totally I like their service."
缺點： "The food was not enough, we felt so hungry before arriving."
優點： "I have An excellent services from two of stewardess on the plane her names is Miyuke if m not mistaken short hair always smiles she is an asset made me comfortable and kiyeke if am not mistaken up hair she is always smiling and has nice conversation. They’re appreciated. Keep improving ANA, i’ll Change to choose anytime to visit Asia country. Thank you."
優點： "Great crew and comfort for economy class."
缺點： "Food could be better"
優點： "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
缺點： "Entertainment - didn't have to many movies I liked. Food was just ok. I enjoyed the soy sauce beef and rice the most."
優點： "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
缺點： "Entertainment - didn't have to many movies I liked. Food was ok."
優點： "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
缺點： "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."
優點： "The crew are all nice and helpful"
優點： "On time. Nice 787 Dreamliner. Very comfortable flight."
優點： "The crew were helpful, attentive and nice. There were vacant seats so i was able to change to a more comfortable seat."
缺點： "The food was horrible. The selections for movies is quite limited."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Pleasant crew, good food. Standard flight as one would expect."
優點： "The price was cheap ($100 for 2 people), and the service on ANA was great."
缺點： "Plane was a bit noisy, and it was a little confusing as to when we could board (but it was okay)"
缺點： "Salad and fruit came Frozen"
優點： "Excellent service. Good food. Great entertainment selection."
缺點： "No free WiFi"
優點： "Good service"
缺點： "baggage was broken."
優點： "Attentive, very prompt when I indicated that there was condensation drip from the cabin roof. Vegan/vegetarian food was well prepared and staff were very knowledgeable with food choices and options."
優點： "They came around often to see if we needed water or anything. Food was good."
缺點： "Tray is too small and not able to use the entertainment system because it is too short for a tall person. I would be staring down the entire time."
缺點： "The flight left late and it was extremely hot in the cabin. It was a good thing that our connecting flight was a couple of doors down or we would not have made it, we sat on the runway waiting for our turn"
優點： "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
缺點： "Flight was delayed by an hour making it too late to attend night activities that were already scheduled."
優點： "People the staff was nice and tried to be helpful"
缺點： "Gates kept changing flight was delayed multiple times the flight had no air so I was sweating the whole time my nose began to bleed. I missed my connecting flight to Okinawa they sent me on a hour long shuttle to another airport to fly out the next day."
優點： "Pleasant stewardesses"
缺點： "Expensive lunches, no entertainment unless you pay"
優點： "free movies"
缺點： "somehow new seat of this aircraft is very uncomfortable with my hip. It was kind of painful to sit tight for long period. I think my body likes older seat which actually reclining toward behind other guests. or I guess maybe I just get older. I asked 2 beer cans but completely ignored. maybe I was too shy."
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
缺點： "The flight was delayed 9 hours! I had to make other arraignments so I wouldn't miss my conference. I lost money because of the great delayed."
優點： "The friendliness of the crews and the cleanliness of the rest rooms."
缺點： "The delay before taking off."
優點： "Flight crew was friendly, quick to respond to questions, and very helpful. I was able to switch seats even though the flight was full. The food was fine but the menu for the return flight looked better still."
缺點： "The flight was 100% full. I took a redeye flight hoping to sleep a bit on the plane but I ended up not sleeping much. I am happy to take ANA on my return flight, which is not redeye. Also I will be happy to fly ANA again, but I would not take a redeye flight on any airline unless I was in business or first class which I cannot reasonably afford at the moment."
優點： "The staff are friendly and helpful. The seat is very comfy"
優點： "Good food and service"
缺點： "Delay too much time"
優點： "stewards very polite"
缺點： "seats uncomfortable"
缺點： "Well, I have the fear of buying ANA air tickets because the previous one, it was United instead. Horrible horrible horrible"
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "Great flight"
優點： "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
優點： "I missed my flight. The customer service agent was awesome!"
缺點： "Flying United. I missed my flight. The gate was packed with people so I sat literally a quarter mile away. The flight was delayed and I got a text telling me new departure time. I show up for new departure time. Plane left six minutes earlier. First thanks for the bad information. Second thanks for not paging me. Third I don't care when the plane is supposed to leave. Just tell me what time to be at the gate so I can stand around after an international flight. Oh and if a flight attendee to squawk rudely at a paying customer when we do land, why I'd just have to ask myself AGAIN ... why do I fly United?"
優點： "Good service."
缺點： "Was put on "Standby", even though I was traveling with my teenage daughter, and I arrived more than 2 hours before departure! I ended up getting a seat, but this was unnecessary stressful (there were some seats left in business, so they knew I was going to get a seat eventually. They could have told me I was going to be able to go at check-in)."
優點： "Ana is the best"
優點： "Great flight. Plenty of leg room in economy section. Attendants polite, helpful and made you feel like you their valued customer. Would fly ANA again when traveling their routes."
優點： "Legs-room was good."
缺點： "Sit have good legs-room, but not a great comfortable sits... Food can be better."
缺點： "The crew was very polite, the best that I have ever seen . I noticed this polite behavior in all Japanese service people in Japan too. Very gracious, It is in their culture. The only problem for me in such a long trip it was that the chairs couldn't move back for a more relaxed position, but overall it was very good ."
SingaporeAir premium economy makes an 18-hour flight bearable The cabin crew was very attentive The food was above average. The entertainment options were very good.
Food was not as good as it used to be during the Pre-Covid years. Fruits were not served with Lunch or Dinner.
Everything is excellent eventhough our flight was cancelled. They provide us accomodation in the hotel and food. I understand why the flight was cancelled and I’m glad they did cause it’s for our own safety.
They need to have a restroom in that big room that they seat you in before boarding.
缺點： "The rebalance was worst I've ever encountered I was actually scared I prayed many times 4 yo get home safely I was not impressed with my last flight n also why were We delayed coming from manila we turn back many times n I had only 50 mins to catch my flight to Perth if we had landed wen we should hv I'd hv time to buy some gifts I'm.glad that Philippines airlines will fly direct yo manila from Perth come March n I'll use them from now on as it's a few times in the years gone that things has happened to me I forgave ur airline but now i not need to as hv other airline to fly n my darling come here 3 or 4 times each year but will use Philippines airlines URS sincerely Trevor frahm"
優點： "I loved that the airline offered several meals, snack options and drinks. The attendants were amazing and would highly recommend Singapore airlines to anyone flying internationally"
缺點： "The limited arm room/personal space. Not much leg room in economy for a 10 hour flight. Would be nice if airlines would decrease the number of seats and give a little more room so people aren’t hitting each other in the head with their arms"
優點： "Nothing special."
缺點： "Meal was disappointing. Beef was overcook and hard. Service quality is just okay."
優點： "The crew is usually really good."
缺點： "The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times"
優點： "When the seat folded down (business class) into a bed, it gave almost a twin size bed that was flat."
缺點： "Being in business class, I had expected the food to be better. Also, the red wines offered were only a sub selection of the ones in the menu."
缺點： "20 min late but acceptable for a 15 hr flight"
優點： "I always like Singapore Airlines. They should continue to be the best."
缺點： "Some flexibility to select food choices even if we book the flight in short notice."
優點： "Movies selection is great. Seating space is comfortable."
缺點： "Boarding process could’ve been smoother"
優點： "Foods. Drinks. Entertainment."
缺點： "Nothing. Everything’s so perfect!"
缺點： "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"
缺點： "Aircrew took my carry on away while I was waiting to board saying it was too large; left me without the essential items I wanted during the 19.5 hours in the air and two plane changes. Other people were allowed to keep carry ons bigger than mine so I don't understand why they did this."
優點： "Wow they did not disappoint flight attendants Overdid themselves with amazing service planes are super clean and entertainment systems are state of the art great job Singapore Airlines can’t wait to fly with you again you definitely earned your #1 ranking"
優點： "Nothing beats Singapore SQ!"
優點： "Comfortable seat, variety of entertainment (sceen) , good food options and friendly and courteous service."
優點： "Five Star Singapore Service on board the aircraft."
缺點： "Cabin little bit cold"
優點： "Excellent crew"
缺點： "My seat was very hard"
缺點： "Old plane. Worst food I’ve ever had on a Singapore airlines flight. They need to give up on the seafood spaghetti. It was quite awful. Old plane so entertainment system not up to what is expected these days"
優點： "I haven’t flown Emirates, but SQ beats the many others I have flown by a significant margin—especially the Chinese airlines, but also all major US airlines, JAL, Korean, et al."
缺點： "Inflight entertainment wasn't as extensive as in previous years."
缺點： "Crew woke me up from deep sleep to raise seatback for meal service. Sleep versus food?? Should prioritise sleep every time on night flights."
優點： "Flight is comfortable, food is nice. Most importantly, the flight was on time."
缺點： "The entertainment system requires additional setup, and need my own mobile device. My mobile device was low in battery while I'm on my flight, so I'm not able to view any movies during the flight."
缺點： "There was not much leg room in the seatings"
優點： "More leg room than other airlines, superb service and excellent food!"
優點： "Modern Aircraft , good seat ,Crew friendliness"
優點： "The service crew served us well. They are friendly and helpful"
缺點： "Too many Indian movies"
優點： "friendly staff top Service top Inflight"
缺點： "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."
優點： "everything are okey"
優點： "Foot rest, large movie screen, good food"
缺點： "They ran out of diet drinks."
優點： "Everything great personnel"
優點： "The service, seats, food, drinks and bed!"
優點： "The hot towels twice during the flight was great"
缺點： "Really just the food"
優點： "The service and fast flight"
優點： "Not much turbulence"
缺點： "Old plane. Old in flight entertainment."
優點： "The attendants were helpful, smiling and friendly. The entire time We flew with an 18 month old and they came looking for us before he flight to help us carry our stuff on board. They gave her a toy, asked for her name, and checked on us often. They also gave my husband and I an option for early food service so that one of us could help our daughter eat. The movie selection was great. Take off, flight and landing were smooth. And we arrive half an hour early both directions!"
優點： "The cabin attendants kept us well hydrated."
缺點： "The entertainment options were mediocre. Gluten-free meal may have contained traces of gluten."
優點： "Clean ,on time"
缺點： "The movies were not updated"
優點： "The overall experience was good. Crews are friendly and approachable. Food taste good."
缺點： "Beware of babies on board."
優點： "Leg room in economy is good, even for tall people. Food was actually quite good."
缺點： "Two of our family's seats would not recline, although they were not near an exit row."
缺點： "Delayed two and a half hours! Scheduled flight to take off at 0010hours was already a no brainer. Taking off at 0330hours is a killer!"
優點： "In-flight Entertainment. Orderly & on-time boarding."
缺點： "Food selection was limited given we were traveling Economy class."
優點： "What did I like??? Um, EVERYTHING! First off I got a great price under $850 round trip to NRT from LAX was a steal! They let you check two large suit cases plus a carry on and a personal item. That all FREE!!! I travel pretty light but it was great to know they don't Nickle and dime you for bags or anything else for that matter. Staff looks amazing and treats you first class even when your in economy. They are so polite and really genuinely want to give you a above and beyond experience. And they over achieve at it! They meals are great and very satisfying. The planes are big and roomy even in economy seats. On our return flight we had a brand new plane which had a sleek touch screen monitor and controller. There mad tons of media available (articles, language games, games, movies, tv shows and more) with USB ports to charge devices on each seat. Plus 10inch personal monitors. Earbuds were included free of charge, aswell as socks toothbrush and tooth paste. They have is two big meals on our direct flight (awesome that they have direct flights). Plus, they offered free snacks too and gave us a full can of soda vs. a small cup. They come through several times offering coffee, tea, water and snacks. All free of charge. This was my first time flying Singapore Airlines and I loved it!!! I wish Everyone was this amazing! Norwegian Airlines was the opposite as far as charging for everything! Had to pay each stop for any luggage ($100 per checked bag). No meals free or charge. They wanted money for everything! And yea a skimpy sandwich was $9.00 :(."
優點： "Airline was great"
缺點： "The customer service at Airfair.com is abysmal. I will NEVER do business with them again."
There was a misunderstanding during check in that it was a mandatory requirement to make hotel reservations for quarantine without it you can’t board the airline.So we had to booked a hotel last minute and it was the wrong hotel since it’s not accredited by DOH Philippines. Since it was last minute we can’t get a refund or cancel the hotel. It was stressful and unnecessary hassle.
缺點： "More food options. Softer, roomier seats."
缺點： "Connecting flight in Incheon Airport delayed again, 4th consecutive time this has happened on this particular flight. I think this is done intentionally so airline can combine it with the next flight that departs 50 minutes later based on amount of bookings on each flight."
缺點： "The gate change notification on my phone was excellent"
缺點： "Transfer in Seoul could have been easier to understand"
優點： "I liked that I was able to get back home."
缺點： "Everything. There was no organization when boarding, the crew denied me food when I woke up from my nap. Not foreigner friendly at all. The crew was not attentive and I needed to keep calling them for service. Not mindful that this is a long trip."
優點： "Great airline , seat was spacing was wider then American airlines"
優點： "The crew and service (business class) were excellent: attentive, polite, and responsive. The food was good, but not quite up to the people (because they set such a high standard)."
缺點： "The lie-flat seats in the A-350 from Hanoi to Seoul are much better than the seats on the aircraft used between Seoul and Honolulu (which I think was an A-330)."
優點： "The food and the service"
缺點： "No vegetarian food I’d you didn’t pre-order 24 hours in advance. I couldn’t check in online so preorder not an option. Boarding started late on both flights"
優點： "comfortable seating. friendly/helpful crew. loads of room in overhead bins. great selection of movies. asiana is my first choice for international flights."
缺點： "there's never enough room in a coach seat, but it was still better than in u.s.a. domestic airlines."
缺點： "Transfer in Busan is a disaster"
缺點： "Big delay for more than one hour."
優點： "On our flights to Palau and our return flight to Incheon, I had entire rows to myself, which was sweet!! I was able to stretch out a bit and get come good sleep."
缺點： "Airlines have done a disservice to travelers by adding rows and packing passengers in like sardines. Thus making travel an uncomfortable nightmare for economy seats. Take out a few rows and add a premium economy section - that would be awesome! Plus the plane we flew on was old - still had ash trays. The attendants, while courteous were not very friendly and cocktails poured were not very good. And, the charger in my seat did not work - bummer. while I appreciate very much uneventful and safe flights to and from our destination, I will more than likely not fly Asiana again. I don't like giving poor reviews, but you can't know to fix something if you don't know it is broken."
優點： "The attendants were very nice and the food and drinks service was good."
缺點： "The seats are pretty uncomfortable."
優點： "Very friendly crew."
缺點： "Very uncomfortable seats."
優點： "On time, the decor, side seats seems to have more legroom"
缺點： "The crew wasn't the friendly"
優點： "Great friendly staff, good food."
缺點： "Both legs were late, the first nearly making me miss the next. Lost my only suitcase for the trips. Seats are really uncomfortable."
優點： "Everything! From the comfortable pods in business class to the excellent wines and food, it was more like 1st class.!"
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
優點： "very attentive and kind hearted flight attendants, asiana airline always gives me the best impression and satisfying flight experience always. Thank you always!"
缺點： "the aircraft I was in supposedly provide wifi service, however I could not connect to it,tried and checked several times during the flight,it was not available. Except that part,every other parts:perfect!"
優點： "The crew was friendly and helpful."
缺點： "Flight was delayed by over an hour, (because of a "connection"? What does that even mean?), food was poor, seats worn and uncomfortable, no personal TVs on an international flight, no alcohol (even for purchase)."
優點： "Best attendants and gate agents ever."
優點： "The crew on the flight were so warm and wonderful. Flying with Asiana is always wonderful!"
優點： "Like Asian service. Superb! I had a comfortable flight."
優點： "The layover in Souel Korea was excellent. The Asiana wing has so much to offer the traveler. The shower was an awesome touch."
缺點： "The size of the seats. Not much room for someone 6'2 225lbs"
優點： "Flight attendants were far more friendly and courteous that the Asiana trip I took from ohare Chicago to Seoul"
缺點： "Had no complaints"
優點： "The food was again good and the service was excellent. The entertainment was also good"
缺點： "Fight was so late that i missed my connection. I allowed three hours. The flight was 2 1/2 hours late so there was not time to go threw customs."
優點： "Good service, boarding on time, got to destination earlier than expected"
缺點： "The air conditioning wasn't quite working, maybe the plane was too old"
缺點： "Ticketing phrase I had a hard time tracking booking that it became frustrating until my son helped me!"
缺點： "This was tough Journey. We though we got window seat, but it was not. We wanted to switch our seats because there were some seats who were opened all thru the flight. With all the respect, I asked crew member if we can change the seats, she said no. I said we are willing to pay more, she said no. NO ONE was sitting on those seats from Seoul to Delhi. Second, lay over from 2 1/2 hrs. became 5 1/2 hr. After all the wait, we did not even get the change the seats. I did not expect this form Asiana. This was very disappointing."
優點： "Helpful staff who regularly cleaned restrooms."
缺點： "Minimal, unhealthy meals. Poor choice of beverages (no cartons of milk) and gloopy fried fish that was all batter. Tpe-Seoul meals were perfunctory boxes with no choices besides malodorous rice. Entertainment was very thin on movies and (jazz/classical) music, and the preview window was about one by two inches, ludicrously small. No English subtitles on most world or Asian movies."
優點： "My nabour was having a bad cold. I informed the stewardess that I was concerned because as an 84 years old man can't afford to hhave a cold. Later the Supervisor resited me with compassion that made me feel the whole crew wasj just wonderful."
缺點： "My nabour sick lady and I am having symptom of cold. Martin."
優點： "Great service. Good meal."
缺點： "Slight delay of 1 hour, late inbound aircraft (weather)"
優點： "Friendly and attentive service Comfortable headrests"
優點： "This airline and this model of aircraft (Airbus 380) makes a 14 hr transpacific flight almost enjoyable! We've flown this route numerous time and this was by far the most comfortable experience"
優點： "The service and the food"
優點： "Good service"
缺點： "2/4 bathrooms were out of order"
優點： "The headphone jack was in the seat in front, not in the armrest; slippers were passed out"
缺點： "The plane got hot half-way through the flight."
優點： "Everything seemed mediocre. Ok plane, comfort was ok, nothing great but nothing terrible."
缺點： "I can't understand why the flight attendants didn't come around collecting trash with a trash bag. Almost all the Asian airlines I've flown on, the flight attendants were always real nice and helpful, but That wasn't the case with Asiana airlines this time around. On our flight from LAX to Incheon, and from Incheon to Cebu, the flight attendants all seemed miserable and unhappy, not smiling at all. I've flown Asiana few times before and had always been happy, but this time, it was definitely different, all because of the seemingly unhappy flight attendants. On our 12 hour flight from LAX to Incheon, the bathrooms ran out of toilet paper and in 12 hours, they didn't once come around with trash bag collecting trash. Sure, they collected the plastic cups drinks were put in, but that was it. How do you not come around collecting trash AFTER A 12 HOUR FLIGHT? Also, just the little thought of maybe providing a hot towel after a 12 hour flight would have been nice. In the future, if given almost the same price point for a ticket, I would choose another airline over Asiana Air."
優點： "Crew was super. 2 wonderful hot meals."
優點： "Attentive staff. Good food. Smooth flying. A++++"
缺點： "Poor selection of in flight movies. Power outlet not working"
優點： "Halal food like fish or fried rice with egg would be a better options"
缺點： "Rice porridge"
優點： "Everything went smoothly. The seats we comfortable and the food was pretty good. I would fly Asiana again without hesitation."
缺點： "Nothing. Had a great experience."
優點： "Asiana service"
缺點： "Old plane. Small screens and worn out fixtures."
優點： "The food and drinks were up to par but not great Convenient arrival/departure times.."
缺點： "Service is hit or miss. Stewardess manners can be favoritist and downright rude/bossy at times. My flights years ago were great, now I would not look for anything special from this company"
優點： "- gentle crews"
缺點： "- old avion especially very small monitor - few snack"
優點： "When I finally reached the right person to reschedule my first flight, Asiana was great at fulfilling my request to be put on a different flight."
缺點： "It was rough knowing who to get in contact with when my flight was rescheduled to arrive a day later than I planned. This was last minute and I was very concerned that I would have to have an overnight layover in Seoul and arrive a day late in Vietnam."