優點： "What can I Say. It's Singapore Airlines"
優點： "Amazing crew, great seating area and tasty menu."
優點： "Very cramped seats"
優點： "The staff was amazing"
優點： "Good food. Friendly staff efficient airports."
缺點： "Confusion at check in on baggage constrains. Conflict between what the agent told us and what was documented on our ticket contract. Plane very cold Unable to recline seats for much of the flight under guidance of flight attendants. Unable to sleep as a result."
優點： "Seats are spacious even for economy class."
缺點： "No complain . It’s singapore airlines and not dirty air India or jet Airways"
優點： "All crew members are very friendly and helpful, good service."
缺點： "All over flight i feel good time, i don't feel boring all friendly staff, good service choice of food i like."
優點： "Singapore airlines never disappoints"
優點： "I like all"
優點： "Although business was full, it was quiet. Cabin chief was very helpfull and professional."
缺點： "food choices are not bad. TV screens are super bad. Resoulition is almost from 90's era first flat screens! One stewardess had friends in business. a couple sitting one after another in window seats. She spent most of her time chatting with them, taking photos while we were trying to sleep."
缺點： "We had to go through security after coming in from international and I went through a biometric scanner which I’ve done 100’s of Times I was very unnecessarily felt up for 10 minutes. I had shorts and a T-shirt on, and was pretty sure after the 1st round of groping that there was nothing there"
優點： "Crew amazing. Seat super comfortable"
缺點： "2.5 hour delay"
優點： "Extra leg room, great service and good food."
缺點： "The entertainment system feels dated (no touch screen) manual rewinding of movies, selection of movies"
缺點： "Cabin little bit cold"
優點： "Spacious and clean"
缺點： "Crew wasn’t attentive. Brought wrong order, forgot order, walked by hurriedly and hit passengers. Empty sauce on the Tray- when asked said it was for presentation!"
優點： "Spacious economy class seating and great service"
優點： "Very good service"
缺點： "Very poor entertainment. Upgrade options at the transfer desk not very clear and the staff present there not courteous"
優點： "Great amount of legroom in the seats we were lucky enough to be granted. Entertainment was good!"
缺點： "Frantic service from crew. They seemed anxious and rushed at all times. Food was also very average."
優點： "Efficient, comfortable."
優點： "Everyone was very attentive and nice. The leg room is decent ."
缺點： "Some of the food didn't taste amazing, would've like maybe a different choice other than salmon or curry pork"
缺點： "Hostesses not so pleasant"
優點： "I am disabled traveling with my 96-year-old father. the Singapore Air crew helped us beyond all expectations on our 3 flights: JFK-FRA, FRA-SIN & SIN-DEN. most especially in Germany!"
缺點： "I need to upgrade our return flight SIN-LHR & can’t figure out how. also would like to modify trip, but it’s so difficult. deLancey Whitmer 1 (203) 838-6808"
優點： "Business seats were excellent"
缺點： "All was good!"
優點： "Easy online me check-in with proper notification & reminder. Attentive crews and good on board entertainmrnt. However, food wise just a good thumb up and not excellent coz we looking forward to see more variety of foods available on board"
優點： "I liked the space I had to stretch out, 3 seats to myself in economy enabled me to get some solid sleep between meals. The crew werebalways very polite and friendly."
優點： "I felt safe ( important to me) and had just the right amount of attention from staff Very comfortable"
優點： "Service and food"
優點： "The service, seats, food, drinks and bed!"
優點： "Awesome comfort, infotainment, service and food. Was amazed at the value for an economy flight - much better than BA & United in every way."
優點： "Friendly staff."
缺點： "Kids' meal didn't have fruits. No cellphone charger."
缺點： "Put some natural spray in the washroom for guests to kill their odor. I was the lucky one sitting outside the washrooms."
優點： "Sound sleep"
優點： "Main Entree hot"
缺點： "Cold bread; dessert similar sweetened gak"
優點： "Personal TV"
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "Excellent experience as usual by SIA."
缺點： "The plane is a bit aged in SIA standard. No USB charging. IFE screen is not bright enough."
優點： "Flight Delhi to Singapore was uncomfortable. Flight to SFWas very comfortable. Roomy seats. Good service."
缺點： "Segment Delhi to Singapore."
優點： "Friendly staff, excellent customer service, great food"
優點： "Staff on board were lovely."
缺點： "I asked to be placed in a seat as close to the front as possible as I suffer from motion sickness in the back of the plane. I was placed in the back row all the way to my destination and all the way home. I vomited 8 times and felt very sick. I did notice that there were many seats available in the front of the plane but they are never given out as women with babies and children always get them and then single travellers like myself are made sit in the back. I travel a lot, I usually fly Qantas and they are very good at providing seats closer to the front. I will be reluctant to fly Singapore Airlines again due to the fact that they were not accommodating at all."
優點： "It is really nice to have a direct flight option to Singapore"
優點： "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival."
缺點： "The movies choices in the in-flight entertainment were wanting."
優點： "Great food and fantastic service"
缺點： "Needs more legroom"
優點： "Singapore Air is keeping up their standard which is a tough job. I give credit to them while doing so. They do have a high bar to keep. Singapore Air still pampers its travellers by providing hot towels for refreshment. Something that I don't enjoy while flying on other airlines. Keep up the good job."
缺點： "I saw a scotch tape taping over the arm of the seat! This is rather amusing and seems unacceptable. This is Singapore Air that we are talking about. Are we saying that Singapore Air do not have any proper repair kit to fix it without using scotch tape?? Being one of the world's 5-star airline, I think Singapore Airline can do better than that. :)"
優點： "I enjoyed the entertainment, food, boarding was easy, crew gave a warm welcome and was comfortable"
缺點： "I'm good with everything as there was really no down side"
優點： "Extremely polite flight crew"
缺點： "-The food was pretty bad -Not much leg room"
優點： "Staff friendly and efficient"
缺點： "Row was very crowded. Seats much too close together."
缺點： "Nothing could have been better. Turkish airline is the best and the VIP loung is heaven on earth !"
優點： "That was extremely nice of the company that we had that little package with toothpaste, toothbrush, pillow, slippers etc. Very happy about that."
缺點： "I wish I could have access to wifi on the plane, to tell my family how I was doing."
優點： "EVERYTHING they served"
缺點： "Strong, recycled perfume from flight attendants on business classy"
優點： "They are professional all the way. They take great care of their passengers. The food was very good. They made sure we had as a comfortable trip as one can"
優點： "Sandwich was good and the seats had good padding and comfortable."
缺點： "Same problem as the first segment (see above)"
缺點： "Had to carry all baggages to international departure on myself OUTSIDE. Very inconvenient plus 14 hours layover with no lounge to stay"
優點： "Crew was very helpful & friendly. Cabin was well pressurized."
優點： "The transfer gates are always further away and there is no staff at the gates to help you. It's always a mad dash to catch your connecting flight. Turkish airport should consider transferring passengers with close connections through a faster line. Also, the security screening between flights doesn't offer any priority for passengers with tight connections"
優點： "The flight was smooth and almost ontime. Professional staff that was active throughout the flight assisting passengers."
缺點： "The access to the gate was through an escalator only, therefore people on wheelchair or families with strollers could not get to the gate easily."
缺點： "Unrelated to your direct service, but as the largest user of the Istanbul Ataturk airport, the airline should address the lack of insfrastructure and personnel to deal efffectively and timely with x.ray inspection for the immense passenger traffic in transit. The LONG lines (crowds is a better word), makes the connection in Istanbul completely unacceptable."
缺點： "the bathrooms were cleaned. the service was not satisfying. the food was not edible. also, the plane was sticky!"
優點： "Boarding process was smooth"
缺點： "Crew was unfriendly"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Everything was great!"
優點： "The actually flight was great- food and crew were very good and professional."
缺點： "Turkish airlines in Istanbul this last trip was the most disorganized and rudest I've yet to experience. They were incredibly disorganized and unhelpful. It was 5am with hoards of people waiting just to go through a tiny security because they closed the entrance for international transfers. No lines and direction whatsoever. It took two hours just to go through simple sercurity. My flight gate, number, and info to Boston was not even posted on the departure screen so I almost missed my flight- I had to go multiple times across the airport to find anyone to ask. The employees were rude and unhelpful. They did not assist or direct anyone or any of the chaos and they were slow and lacked any understanding to people whose flight was ten minutes till take off. Really unimpressed and highly considering avoiding taking them again to the Middle East in the future."
優點： "Will definitely fly Turkish Airlines again!"
優點： "The crew's effort to comfort the passengers and the food served"
缺點： "Delay both before and after boarding"
優點： "Great experience for my first international flight."
缺點： "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"
優點： "Ayten was the perfect flight attendant. Very friendly and helpful. Outstanding."
優點： "The flight was great and the service was wonderful. The plane was new and clean. A huge plus was the video entertainment in every seat along with headphones and USB Charging Port. They poured me a double Glenlivet scotch on the rocks at NO CHARGE!"
缺點： "I booked three round-trip tickets from LAX to Athens. Our daughter did not fly with us there but we checked with ticketing in LAX and they booked her seat anyway. The issue came when we tried to leave Athens the airlines then said that I had to purchase a one-way ticket! They informed me that the flight was cancelled for my daughter because she didn't fly to Athens. The ticket was almost $1,500.00 and I intend to get my money back but it was unfortunate that they had to charge me for it in the first place."
優點： "Price Point."
缺點： "Staff not very Helpful. Really bad security check for USA travelers. Airport security is really out dated, zero technology, not even a metal detector before the gates. They woke up a 15 month baby 3 times for security check. Who does that."
優點： "My wife says when liked Turkish airlines staff more than her travel on other airlines. She is very happy with her flight."
缺點： "Wheel chair flyers should get first assistant"
優點： "The airline was very hospitable and efficient. All flights were on time, boarding and de-boarding were very quick and painless. Crew was extremely helpful and kind. Food was good, seats were comfortable, and entertainment was good. For the money and time spent on this flight we felt we got an extremely good deal and would take this airline again, and recommend."
缺點： "The planes were pretty warm/hot for most of our flights. I'm not sure if air condition was available, but I know some people asked. It did cool down eventually so they must have turned on air or fans, but I know the heat was on at some points which made it a bit uncomfortable for such a long flight."
優點： "Very crowded on the plane with little leg room and very difficult to pass down the isle to get to the bathrooms. Food and entertainment were very good."
優點： "same as above, i love that i was able to check in online and choose my seat. I love the kit (toothbrush, socks) and the quality of the pouch - super love it! Pillow and blanket as well is still the same quality as before."
優點： "Great airline"
缺點： "More leg room is needed"
優點： "Movie selections. Larger displays. Comfortable seats. FOOTREST."
缺點： "When going from US to India, food was excellent. But when traveling from India to US, the food was not good at all. Seats had lesser room."
優點： "Turkish airlines is the worst of the worst."
缺點： "I missed this flight also and tried to get a refund for it because the times were not good for me."
缺點： "Turkish airlines worth airlines ever. They change our flight from Houston to LA without giving us any choice because they are over booked with 30 passengers and on top gave us longer flight instead of sending us closer to our destination. They lost our bags and discover in LA that most of Turkish airlines passengers lost one of their bags too. we miss our flight from LA to Houston because of bad organizations and We had to sleep in LA one night so to take second day fight to Houston. So bad so frustrating never use Turkish airlines again."
缺點： "I like it everything. Turkish airline was great flight with great food and great service during the flight , great way to flight , thumbs up Turkish airline !!!"
優點： "On-line check, including seat selection, was easy. Requested vegetarian meals and got them! Food was quite good."
優點： "Staff on plane were friendly and respectful"
缺點： "Landing was rough , boarding gate is isolated from amenities"
缺點： "Basically the wifi doesn't work on these long haul flights. It's either not connected or extremely slow. I finally gave up and didn't bother"
優點： "- No security lines when transiting at Istanbul. - Generally well organized. - Decent food and drinks selection on board. - Choice of Turkish and French wine in Economy. - About the same on other points as other leading airlines."
缺點： "- At Istanbul no long chairs for taking a nap during long connections when arriving on a red-eye flight (like they have at CDG or Dubai or many other airports). Overall, very crowded airport. - The plane had older entertainment system with no USB port to charge-up the cell phone nor a power outlet."
優點： "Food and tv"
缺點： "Crew was a little bit rude"
優點： "The crew members were so nice and helpful. Food was good and delicious"
缺點： "Boarding was terrible. They had three departure from one gate. Not organized at all"
缺點： "I did not like the kind of airplain it is not like the plain it gose to uorp or usa. Please try to imrove and bring good airplain. I flyed from dammam and bahrain and the ace of the plain for differnte time it was not good."
缺點： "This is one of the worst airlines I have flown with. I travel internationally frequently, I had used Turkish Airlines on a domestic flight in Turkey back in the 90's. It was a decent experience. So I decided to book my flight to Athens with Turkish Airlines. I bought a nonstop flight from LAX to with one and a half hour layover in Istanbul and then flying to Athens on the same day. I was assigned bulkhead seats on the way over. On the day of the Parcher at the Turkish airline counter in LAX I was informed that my seat assignments were changed. The agent could not/ would not give me a satisfactory answer as to why! During the course of the same conversation I was also informed that my layover Istanbul is not 1 1/2 hours, instead it is seven hours and I will be flying out to Athens The following day. My flight was randomly changed to a later flight without my knowledge! After a long wait at the ticketing counter, the manager switched us back to the original itinerary. Sadly it doesn't end here. The take off was about an hour and a half delayed. This was about exactly the same amount of time I had as layover Istanbul airport. I asked several flight attendants about how will Turkish Airlines will handle this delay as my connection to Athens was in jeopardy. Again not one flight attendant could give me a straight answer. Some said "well hopefully you will make it to the next flight". One said "the pilot we will make up for the lost time". I also noticed that my original bulkhead seat assignments were given to three ladies who were friends of a first class flight attendant! it was really annoying to watch the flight attendant bring them treats from the first class kitchen area. It was clear that our seats were intentionally switched as a special favor. Long story short, upon arrival we were told that the our connecting flight is at gate 501 only to find out there was no plane at the gate!! We never found out what happened to our original connection to Athens, but we ended up waiting an additional 5 1/2 hours in the airport for then next day flight. No explanation given, no accommodations provided, no apologies!"
優點： "The crew was much nicer and attentive."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "Entertainment was good, there was a wide variety of movies, music and TV shows to keep passengers entertained. Seats were comfortable enough."
缺點： "I was really disappointed with Turkish airlines this time. When we first boarded, I informed the flight attendant that I had hurt my back just 20 min ago and if it was possible to change seats (since it was hard for me to move with 2 people sitting next to me) after boarding was complete. She was nice enough by offering me ice, and said that once I hear the announcement ''boarding complete'' I can get up and look for a more comfortable seat. When I did that she asked me to go back to my seat immediately without letting me speak, and not once during the 13hr 30 min flight did she come to check if I needed anything. Food was served twice, a 13hr 30 min flight and food was served twice. It was almost impossible to call flight attendants if you needed water, coffee or was starving..they were always in a hurry and a little rude. Definitely going with Emirates next time, the service there doesn't even compare!"
缺點： "FROM TEL AVIV WAS BAD, LATE, NO KOSHER FOOD, MISSED CONNECTION. TO TEL AVIV OK.. BUT VERY LATE HOUR AS SCHEDULED."
優點： "food, service and sea"
優點： "The movie"
缺點： "Boarding in Istanbul. We did not know the gate number until one hour before departure, because there were only 3 monitors in the area that we sat in and there are so many flights, so the flight did not appear on those monitors. Only the one main monitor in in the center of the airport is large enough and there are not seats in that area."
"This was the Delta Shuttle flight (operated by Republic Airways (therefore not a mainline flight)). The crew was exceptional in expediting boarding, accommodating customers, and politely dealing with “difficult” passengers (don’t be that passenger - it’s a 40 minute flight). Great flight overall."
缺點： "It was the last row, could not sleep on it"
缺點： "Having cocktails available on-board"
優點： "The crew was extremely helpful and friendly!"
缺點： "The seats, overall, could have been more comfortable... I have somewhat of a backache after my trip."
優點： "Better food"
優點： "Amazing crew"
優點： "The flight crew could have been more attentive. Jackets and coats were not collected during preboarding until last minute, by then I had already put mine away."
缺點： "No food was offered, short flight though, that’s okay, but the crew definitely could have been more attentive to the first class passengers."
缺點： "Over a month ago I requested a seat with extra leg room due to a documented medical condition. My request was not granted and I was in pain most of the flight."
缺點： "The delay was totally unexpected and frustrating particularly when no bad weather around!"
優點： "Great seat easy flight. The food always seem to be the same. I wish they would change it up every once in a while. I've been on this flight 14 times this year and its always exactly the same.."
缺點： "The gate was under construction in Seattle, and it was impossible to hear the gate agents."
優點： "The check in process was smooth and the flight crew were pleasant"
缺點： "some of the TSA crew were rude/seemed to be doing a lazy job with helping load items on the belt"
缺點： "Got to final destination, baggage was discovered to be lost somewhere between Dallas and Bahrain"
優點： "The crew was amazing"
缺點： "Ran over 2 hours late with no explanation"
優點： "The entertainment system was good and they had free text messaging through the plane’s wifi network."
缺點： "The plane stank. I was 3/4 in the back of the plane and there was a strong pee odor."
優點： "For a puddle jumper jet it was amazingly comfortable. Even had enough room to put both feet and a carry on bag under the seat. And the seats were more comfortable relative to the competition (eg. United and US Air)."
缺點： "Seats can always be more roomy but that is a problem with all puddle jumper jets."
優點： "We landed 45 minutes ahead of schedule."
缺點： "Boarding was rushed and we left the gate late."
優點： "It was a brand new 737-900 with legroom, atmospheric lighting, very quiet engines, and LEGROOM in coach. The flight crew was top-notch as well."
缺點： "Nothing. Delta did very well with this one."
優點： "Arrive early. On time departure."
缺點： "My row 34 D did not have entertainment - had to move to another seat and row."
優點： "We left an overcoat on the plane after the long flight and did not realize our area until we were in the baggage claim area. The Delta agent in Paris was most helpful. He went above and beyond to retrieve our coat. Good job Delta!"
優點： "Free WiFi"
缺點： "Dirty bathroom on the plane."
優點： "got there on time, no delays. very smooth"
優點： "Everything was fine. Delta did a great job."
缺點： "The kid screaming in my ear for 3 hours"
優點： "The crew members were excellent and efficient. Europe was fabulous."
缺點： "9+ hours in the air is never fun when you're in economy class: humans have gotten bigger as airline seats grow smaller."
優點： "Check in was on time and efficient, crew was kind, we arrived early"
缺點： "Kayak a howed my gate as something that didn’t exist at the terminal. I went to a kayak help desk to have a ticket printed that showed my TSA precheck because it wasn’t showing on my mobile ticket, and no one was there to help. I waisted for 10 mins. It then took me nearly 2 hours to get through security. I asked if I could get through quicker and was told I could not, despite it being passed my boarding time. I then ran to my gate where I waited for another 10 mins (no one was there, again) and then an employee came out and said they couldn’t let anyone board once the door was shut. He then directed me to the delta help desk (there was at least 20 people behind me who missed their flight). I then had to pay an additional $75 to get a later flight. The whole experience was awful and I’m disappointed with Kayak and the gate confusion, but mostly Delta and the lack of customer service."
缺點： "The flight crew were great"
優點： "Able to watch a movie, even though can't finished it."
缺點： "LATE DEPARTURE, LATE ARRIVAL IN ATLANTA. Good thing I brought some snacks. My seat was changed to the window (I hated it) instead of aisle as I pickedbefore when I checked in in Amsterdam. I should buy Virgin Air ticket for my round trip ATL-Ams vv, saved me about $250, if I knew it would be late"
缺點： "Another delayed flight due to equipment problems"
優點： "We landed"
缺點： "They need to raise the temp on these planes. Give free blankets or put a warning on the boarding pass saying that you will freeze."
優點： "I araised safely in New York and all my luggage finally arrived. I suppose that is good but so much else was bad, very bad."
缺點： "The morning of my flight I got a notice the departures time was changed by one hour later but to still arrive at the airport at the same time. So I ended up spending almost four hours at the airport before leaving. Boarding was a mess as "groups" were not called but everyone just rushed the gate in mass and we're let on. Staff were functional but looked and acted surly. It was a functional flight in that I arrived at my destination but it was not managed and I did not feel my business was wanted-only my money."
缺點： "Flight delay 5+ hours poor Service"
優點： "Flight was on time with enough connection time to board with zero issues"
缺點： "No problems on this trip"
缺點： "I never got to Cabo. It took 2 hours for Delta to de-ice the plane in Milwaukee. Because of the long delay we missed the flight to Cabo. We asked Delta to book us on another flight to get us to Cabo today, Delta reps said nothing was available. Delta gave us a discounted coupon for a hotel in Atlanta and rebooked us on a flight to Cabo tomorrow."
優點： "Travel got delayed by an hour but we were satisfied by the crew and food"
缺點： "The delay of the flight. Not sure on the reason"
缺點： "Delayed take off and waited for the bridgr"
缺點： "They cancelled the flight 30 mins before the flight"
優點： "Flight was 3 hours late leaving due to frost on wings. De icing truck wouldn’t work so they waited until sunrise and parked the plane in the sun. Real hi tech solution."
優點： "Flight schedule and the various flight options with regardss to the number of departure and return flights."
缺點： "Delta flight crew complacency and the lack of on board options. I flew first class and the food options were very limited. The crew also seem to have the attitude as though the passengers should be automatically understanding and satisfied. This was mostly on the return flight, an all male crew."
優點： "It was on time"
缺點： "It was crowded and cramped."
優點： "Liked choice of Biscuit, almonds or pretzel"
缺點： "I used mobile checking and did not get seat assignment till Boarding started"
優點： "The boarding process in Atlanta was as smooth as could be expected given that it was a full flight. I appreciated the gate announcer's suggestions to everyone about how to ease the overhead baggage crunch."
缺點： "Economy is very tight quarters."
缺點： "I liked it all"
優點： "I love Delta. The crew members were very safe, courteous, and efficient."
缺點： "Delayed flight, mechanical"
優點： "Given an upgrade to comfort seats for taking a bump was a nice plus. Pilot kept us informed o flight arrival and times."
缺點： "Gate attendee wasn't very cheerful, felt like I was being a bother when asking questions. Stewards on the flight were not very social either."
優點： "Flight attendant was very nice."
缺點： "My 6 pm flight left at 8:19. Debris wasn't cleaned from plane between flights. Want some French fries? Lady had two barking dogs in first class. I was in first class. It wasn't worth the extra money we paid to be in first class."
優點： "On time, leg room, entertainment, service."
優點： "Crew were very friendly and courteous as well as very helpful."
缺點： "Can't play games at the IFE ... Freezing."
優點： "A woman who spoke no English or French was seated next to me last minute with a baby who cried the whole flight. The woman hit me several times, waking me up, while trying to get the baby to stop crying. Talk about a red eye"
缺點： "Would have appreciated a bit more help from the cabin crew"
"Boarding went fine, the plane was clean, and the crew was very friendly. Seats were a bit cramped, but that seems to be typical on all airlines anymore. Cookies and pretzels were offered as were beverages - the usual. I’d fly American again."
"Boarded late. Missed first landing attempt, landed almost an hour late and missed connecting flight."
"Nice environment but not deaf friendly .."
"Extremely disappointing. The American Airlines crew strike is affecting their flights deeply. The crew didn’t show up for our flight so we were delayed 2 hours."
優點： "Very friendly staff"
缺點： "Half hour delay for maintenance"
優點： "The incoming flight was late, but we still made it to Durango on time."
缺點： "Plane was too hot!! Ac nor working !"
缺點： "It was a very good flight"
優點： "I paid for a full seat and the person next to me was so overweight, I had the use of less than 2/3 of my seat. My rifgt shoulder, neck and back was very sore when I got off the plane from lack of any movement."
缺點： "Severely overweight people should not be forced onto another adult if they cannot fit in their own seat."
缺點： "Very friendly and safe staff"
缺點： "The plane was ancient. Cabin was freezing, seats were rocks. Using an old short-haul CRJ for a 3.5 hour flight sucked."
優點： "Crew was great."
優點： "Amazing crew"
優點： "The crew did their job."
缺點： "At least monitors to watch a movie since there is no food in first class..."
缺點： "Departed 1 hour late."
優點： "The flights seemed to go fast once we were in the air and it was nice the pilot was trying to get us there earlier because we had taken off late."
缺點： "I upgraded to 1st class for both flights but the plane seating was very dismal and hadn't been upgraded in either of these planes for a long time. After we boarded the plane we were told that no drink, snacks or food would be offered. The attendant shut off the lights as soon as we got in the air and kept it dark in the cabin until 10 minutes before we landed. She never came around to check on us once or ask if we needed anything. I was so thirsty when we landed. I have decided that I will either go back to United Airlines or check out the 1st class options at American Airlines better next time. This might not have been their fault, I'm not sure what it was, but the flight was late landing and we took off an hour late as well which really put me behind schedule."
優點： "Crew was amazing."
缺點： "I had some issues with the Onboard entertainment in terms of connecting with the site. I typically do not have this problem with my airline of choice but choose you because of the proximity of my hotel to my desired departure airport as well as price."
缺點： "Delayed for an hour and a half because of a flat tire"
缺點： "Social distancing"
缺點： "My one hour layover turned into a 4 hour past 2AM arrival time."
優點： "The crew was nice"
缺點： "Cooler air! Hot as heck"
優點： "Great flight, great crew, comfortable seats, good entertainment. I LOVE the AA 787s"
缺點： "No social distancing due to all of the seats being booked. My significant other was moved from her seat to another one across from me which was unfortunate."
優點： "Crew was great"
缺點： "Too cramped"
優點： "yes, no on sat on my row coming or going"
缺點： "The flight was 2 hours delayed because there was a mechanical issue on the plane. We sat and waited on the plane for 1 hour while the Maintenance crew tried fixing the problem. After sitting there for one hour, they told us the problem wasn’t fixed and we have to change aircrafts. The other aircraft was all the way in terminal D (we were in terminal A) and the boarding process took a long time. Overall it was an awful flight and experience with American Airlines. I missed my mother’s birthday party because of the 2 hour delay."
缺點： "Sat on the runway for over an hour. Lack of communication and lies.."
優點： "Flight was not over crowded, allowing for proper social distancing! That is MUCH appreciated. Crew was wonderful."
缺點： "The couple in front of me got in a physical altercation as well as the couple seated behind me. Both situations caused much discomfort and could have been defused faster by flight crew"
缺點： "Served some type of anything"
優點： "Very timely and efficient"
缺點： "Seats are really small"
優點： "The crew &entertainment"
缺點： "No food"
缺點： "Seat very narrow for an upgrade"
優點： "The crew was rude"
缺點： "The plane was cold. The entertainment was mediocure. The staff was telling the people to get in their seats quickly as they had missed their scheduled time for take off. Yet, they 1st said we would board a little late because og clearing out the previous flight. And, no one could get carry-ons above their own seats and had to go back to then come forward. The attendants should monitor better what is brought onboard. I thought they were rude. And it took almost an hr to get our luggage at the carosel."
缺點： "Never got on the flight!! This was a Christmas gift & they took the money when booked it and told me they needed credit card verification 2hrs before departure! Terms and conditions doesn’t say I needed the credit card when checking-in! They also NEVER notified us that I was needing that information! The person who booked my flight is overseas!!! They are the worst at customer service. Still waiting to hear back from them! It’s the holidays and they are absolutely careless! I must add that when checking-in the agent was rude, unprofessional and even mocked me! ridiculous!"
優點： "Mostly really friendly crew members. Plane seemed new, first and business class looked lovely."
缺點： "Wihout question, the most uncomfortable seat ive ever been in. It was obviously a newer plane, long haul flight, and thw configuration maximized space for more passengers. Width of economy seat was tightest I've ever experienced, with the arms of the seats literally right at my legs, nearlt digging in. The leg room was very short with my knees nearly touching the back of the seat in front of me. When i put my tray down, it actually rested on my knees, and was not level because it pitched up due to longer legs (and I'm only 5'9). This was a long haul, 8 hour flight. I've never beeñ so uncomfortable on a flight in my life, and have never counted the minutes I could get out. Seemed obvuous that meal service had taken a hit when corporate looked for places to cut expenses, its one of the lower quality meals. If compared with an international carrier, the food was really sub par. Mostly really friendly crew members, unfortunately, one who really didnt seem to enjoy the job any longer."
優點： "Crew were ok Captain was informant"
缺點： "Delay Heat on plane at 98 degrees upon boarding"
優點： "Not much"
缺點： "Passengers brought hot food on board at Dallas. McDonalds and KFC odours were overwhelming for first 30 minutes."
缺點： "AA claimed the overhead storage was full and took my carry-on. Except I walked by at least 15 spots that easily would have fit my bag. They made us pay $50 to check-in luggage, but then didn't bother to put the bags on our flight. They also tried to charge us twice for the privilege of checking bags. They had no flights that would get us home on the same day, then claimed that since 12 hours had elapsed, we had to repay to check bags. During the flight, they had non stop commercials for their credit card. Ugh"
優點： "Once I got onto the plane, it was fine. It was a short flight. Everyone was nice and they offered drinks and a small snack."
缺點： "I was late to my first flight from Dallas to LR due to my flight from Spain coming in late. I got off the plane and there was also another connecting flight printed for me. I thought "wow that is amazing sevice! I am def going to brag on them." I should have done it myself... after a 30 hour traveling day.. I got to the counter to get on my second scheduled flight home, and it wouldn't let me on because something with my Rickey was not working on the computer. The person did not know how to fix it so I missed the flight. After calling a supervisor, and that said supervisor never showing up, someone else finally happened to walk by and helped the original person fix the problem. Finally after waiting 5 hours total, I was on my flight home. The first flight was amazing but this flight makes me question if I want to ever use American Airlines in the future."
缺點： "I've flown a lot, and I really couldn't believe how rude the flight attendants were on this flight. They seemed very inconvenienced by their job. I gave a snack pack back to a FA bc of my allergies and she snatched it out of my hand while walking by me without even looking at me...my husband's jaw dropped, he saw it too. It was unbelievable how rude they were."
優點： "Cabin baggage allowance."
缺點： "No food, only purchasable snacks payable only with a card not cash. That incurs charges for those that are not US card holders! And extortionate prices. Wifi based entertainment so you need your own tablet/phone. Great if the wifi works - it didn't. Neither on the outward or return journeys."
缺點： "Boarding-we boarded class 9 and had a carry on that was to big so all 3 personnel yelled at me and my husband with my daughter in my arms very loud and disrespectfully " YOU CAN NOT BRING THESE TYPE OF BAGS ON THE PLANE!" Mind you 3 people are saying this while other people were also waiting to board the plane! So I quickly say we do not need 3 people to tell us 1 thing and especially yelling at us like we were kids or criminals because it felt like we must have broke the law the way they treated us! That experience was horrible and ruined my liking for AA"
缺點： "Flight into DFW was delayed over an hour and ended up missing connection from DFW to SMF by less than 10 minutes because connecting flight left the gate early! We had 5 people in our group, including 3 children under the age of 10. Instead of taking off on time or just a couple minutes late (and oh by the way, the flight to SMF was scheduled to land early because of favorable winds) the flight left the gate early while we were sprinting from gate C31 to A17, missing the door closing by minutes and stranding our party for a three hour wait for an aircraft that went to SFO instead (75 miles away from Sacramento). As the coup de gras, our luggage didn't make it on the plane to SFO so now it's sitting in Sacramento awaiting delivery. I know there were a lot of upset people with the weather delays yesterday, but a bit of foresight or accommodation by American or a particularly savvy gate agent could have prevented the 5 of us from being among them."
缺點： "It was quite hot on the plane."
優點： "Amazing crew, from the flight attendants right up to the Pilot (one of the classiest people I ever encountered during my travels)."
缺點： "Hopefully the mask mandate will go away soon. I know it's the Feds not the airline, but........."
優點： "The crew was very nice and professional. The flight arrived early and that was great."
缺點： "It was a bit overcrowded and the internet was a bit spotty"
優點： "Great value"
缺點： "The seats weren't very comfortable, but I could make due."
優點： "World class"
缺點： "The video on safety did not work"
缺點： "While waiting for seat assignment the plane began boarding after being told by the clerk at the counter my name would be called I had to see the clerk for my seat after the plane was boarded not very professional no food options given on plane just handed cookies and attendant walked away"
缺點： "On time departure"
優點： "The crew was magnificent"
缺點： "Be nice to offer a glass of water to your clients!!"
缺點： "Flight was delayed 45 min"
優點： "Crew was very good. Seats were uncomfortable. Too close together and hard."
優點： "Crew was nice. Enjoyed watching one stewardess train another. Very smooth landing in Redding."
缺點： "Flight delayed for about 20-30 minutes with personnel entering and exiting aircraft with no explanation for passengers after pilot had announced we would be leaving “on time.”"
缺點： "The female flight attendant was not good"
優點： "Our flight attendants were awesome!!"
缺點： "A/C was a bit cold, but would rather be cold than hot."
優點： "I did not get my luggage in Munich"
缺點： "I know that flying isn’t what it once was when it comes to comfort and amenities, but good, polite, service seems to be vanishing as well."
缺點： "Sits not suitable for long distance travel"
優點： "Not a whole lot."
缺點： "Everything. The flight was delayed by 4 hours. There was no food in first class. The luggage was put on an earlier flight ans delivered to a different gate. The person handling luggage in Gate A was rude. We had to go to the other gate at 1am to pickup our luggage."
缺點： "4 hour delay"
缺點： "The flight was three hours late!!!!!!! I had to get on and get off the plane with all my stuff. This has financial implications on the ground later that evening in Uber Cost and I had to pay for the additional day for my car because I was not able to pick it up at the originally scheduled time. I contacted United and have not heard ANYTHING!!!!! Please help me get my money back!!!"
缺點： "Over two hours delayed. Had to carry on carry off my bags that were heavy. Messed up my schedule. Had to incur extra charges at San Diego destination due to the inconvenience."
優點： "The crew seemed willing to reebok flights and they didn't get angry or upset at the passengers."
缺點： "The broken lavatory caused a 4 hour delay. It was a difficult experience because we were kept thinking it was going to get fixed soon but it wasn't."
優點： "Great smooth boarding process, prompt flight, and helpful flight staff. Bathrooms were clean and convenient"
缺點： "As is typical for airplanes, uncomfortable seats and little space to maneuver into the isle."
優點： "Even though we had a few delays and got stuck in Milwaukee for a couple hours the crew was cheerful and helpful and made everything much less stressful, by far one of the best flights I've been on"
缺點： "Was a not a fan of the weather delays, but that can't really be helped."
缺點： "I booked my flight months in advance and paid for the leg room in the emergency row. I get a smaller plane and cramp seating. Wasn't sure why this happened and why I wasn't compensated for what I was charged for. Wondering if I need to change my regular air carrier now. I don't like small planes!"
優點： "fast take off and good service."
優點： "The flight was very affordable and turned out to be great. I love the new United Basic Economy seats."
缺點： "I hate that we can't bring two carry-on bags, but we were able to get everything into one. Our trip was short so we did not need much."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Everything was trerrible on this flight! We were delayed from our first connecting flight out to SF to LA and we're put on a different flight connecting to Houston to get us home sooner. We were told by the gentleman at the check in that our correct boarding passes with our seats sitting all together would be given to us at the boarding desk. That was the biggest mistake ever to take this flight because we were then delayed 3 more hrs! Not only that but when I approached the next gentleman at the boarding desk in Houston he was super rude! He was yelling at me when I told them that "they in Dallas,the worker at the check in" told me to get my boarding passes in Houston. He kept yelling saying "there was nothing he could do that he could do that he didn't know who THEY were but that I was talking to him now and that's why he is saying" I tried explaining to him that I just wanted to make sure I got in the right flight home because this is what I was told to do by the employee in Dallas. Not only that but our connecting flight to Houston was horrible! The flight attendant (the male) was very very rude!!! He also was yelling at my niece and nephew when we were trying to put the carry on bags in the compartment. And telling us we could have anything underneath the seat when clearly we could have our personal item underneath. Overall we had the worst experience with United and will never again fly with them! I understand delays may happen but there's no need for the employees to be so rude. so much for their customers service!"
優點： "Free movies"
缺點： "Sat on plane for two hours after we boarded waiting to take off"
缺點： "There were no tvs on the diet flight you had to use your own device. On the second flight you had to pay to watch tv. It's free to watch movies in American Airlines!"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "I get a refund"
缺點： "Getting to the airport and being told you are not in the system to get your tickets when you give all the information to the counter after you paid in advance and have to take the grey hound instead so I am pissed off at this air line and going to let my friends and family know how I was treated there"
優點： "At all points in the process from check-in to exiting the plan, the staff was quick to step in and help with direction to keep everyone moving."
缺點： "A teacher was put into tears at the gate agent desk prior to boarding because she had a purse and a shopping bag but had a ticket that only allowed one bag that could not be a full roller board. I did see her eventually board wiping her tears away with a single bag, so she either paid the extra $50 or they figured something out."
缺點： "The united employee starting with the man in the ticket area by the gate. He was VERY rude and unprofessional. He was talking to me like was a dumb person. He was explaining to me that I could only take one bag on the plane and it was how he explained it to me that I did not like. United needs to work on getting rid of people like him, they are agitators."
優點： "Round trip from logan to dallas for $230 was unmatchable."
缺點： "With radio communications issues on the plane cancelling my 6:30 flight my travel day grew about 6 hours longer then expected. But with that said as an auto mechanic i know this stuff happens all the time and its a head ache for everyone."
優點： "The service from the staff to fix the issue created by bad information and they were super nice about the situation. My flight out to visit my son and his family was great ."
缺點： "In united club I was told to report to flight gate at 1715. I missed my flight because of bad information. This issue was corrected by some super nice employees st the gate counter. I've always gone to the club when have longer layover times I pay the day fee but this caused my time back home to be closer to midnight not the before 2200. To then top off the night I get home and my luggage was damaged. Just a really long and troubling trip back home."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "No issues"
優點： "Flight was delayed an hour, but as little pick-me-up united offered free snacks and water to tide all the passengers over! So unusual to see, since generally it's just like "deal with it." Also the smaller plane was fast to board and de-board."
缺點： "Eh being delayed is always kind of annoying."
缺點： "I was between two heavy set people and could barely move."
優點： "Nice comfortable seating."
缺點： "Liked everything"
優點： "Everything was great travel was a brezs"
優點： "I arrived safely at my destination."
缺點： "I fully understand that weather and accompanying delays are unpredictable at best. But to be updated every 30 minutes over what turned into a 3 hour wait was frustrating. I appreciated the updates, but I could have done lots of fun things if I'd known the time would end up being 3 hours. Maybe you could work on the accuracy of your delays and how long it will really take. The flight attendants seemed as though they didn't even want to be there."
優點： "Flight was great after sitting on tarmac In dallas for an hour.?missed my connection by seconds... I would have thought they could have held the plane for 5 min"
豁免更改費用。 搜尋達拉斯飛往台北市 臺灣桃園國際機場的彈性機票