優點： "Tv audio didn’t work. They forgot to movie me to another seat. I paid for Wi-Fi and it didn’t work with Netflix or hbo go. Luggage was lost too"
優點： "The crews were very kind and helpful."
優點： "I really got a good deal on my trip's cost, and for the price, all the comforts of a top-quality airline were there. I especially appreciate how helpful and friendly the airline staff were."
缺點： "The outbound flight still had the exact same movie selection as the inbound flight had, even though they were six weeks apart for my trip. I really feel like the movie selection should be changed every month (or even more frequently than that), as I ran out of films to watch."
優點： "Quick flight"
優點： "I like the guy who’s checking me in he’s very kind."
優點： "Comfortable and great crew"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
缺點： "Everything. I will fly out from Narita from this point forward."
缺點： "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
優點： "Boarding was quick as i've come to expect from DFW."
缺點： "I bought economy to save money, but unfortunately since I got the very back of the plane my seat couldn't recline."
優點： "While many other airlines are cutting down on their service quality and amount of food on their flights, Japan Airlines has done the reverse: offer excellent food and great service at every tier, including economy. We took a flight from NY to Tokyo and felt like it was one of the best long haul flights we have taken."
優點： "Flight attendants were incredibly nice. Seats were comfortable enough. I appreciated the complementary items. Bathroom was spacious and had extra options I normally wouldn’t receive from an American flight."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Very friendly and polite. Very helpful and on time."
優點： "Very helpful and polite"
缺點： "I got a sore but comes the seat was not very padded"
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), entertainment is solid (although the English movie selection was not that large), and we were regularly offered food and drink if we were awake. I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "Everything was excellent no complaints"
優點： "服務 電影 雪糕"
優點： "Crew very polite, friendly and respectful."
缺點： "Flightsame as"
缺點： "Inflight WiFi is very slow and choppy. I wish we could get a stable and high speed connection."
缺點： "Selections of movies"
優點： "From bathroom amenities to food/drinks on board. Japan airlines knows the meaning of service and I had a very pleasant flight."
優點： "Nice staff."
缺點： "Economy seats very uncomfortable especially for long distance flights - barely reclining. Seat selection very painful - can do it online, have to call up to 48h before glight with roaming fees if already abroad. Food okay - nothing Japanese. Movie selection could be richer and better."
優點： "Check in process and counter Agents were very helpful Seat spacing good for economy food was good"
缺點： "Movie Selection"
優點： "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
缺點： "There wasn’t anything that I disliked. Of course the seats were uncomfortable, but that’s expected for Economy."
優點： "Efficient and friendly service. Second time flying them, and will continue to fly JAL."
優點： "Fantastic service, excellent food, state-of-the-art entertainment, always on-time and professional."
缺點： "Older plane had extremely uncomfortable seats for the lengthy flight (over 7 hours). Shorter flights of 3 hours or less would have been fine."
缺點： "Everything was great!"
優點： "I was very impressed with the courtesy and efficiency of the pilots and crew. Staff were very helpful and polite. A very good experience overall."
缺點： "The stewardess making announcements overhead on the PA system speak very softly and can be very difficult to hear and understand in addition to their accent. I know the safety cards are available for that info but the "in-flight" announcements are the ones that I worry I'm missing important information due to my misunderstanding."
優點： "Excellent service overall"
缺點： "Nothing particular"
優點： "Great flight, great food (Hagendaus Ice Cream was a great treat)"
優點： "They were good at helping with problems being it was my first time on a plane."
缺點： "The food was ok but not very good for as the meals go but they did fill me up with drinks lol"
優點： "Seats were comfortable. Food was very good and snacks and drinks were offered frequently. Plenty of entertainment on the in-seat TV consoles. Gave me a pillow and blanket and the seat reclined a bit so I could sleep some. The airline staff were polite and helpful."
缺點： "Nothing, it was a very positive experience."
優點： "The food on this flight was horrible. Big disappointment. Usually, the food on Japan Airlines is wonderful. However, on this flight, the food was a crab/mayo sandwich with yogurt. However, the service was wonderful, as always."
優點： "The thing I value the most is customer service, and JAL did a great job! The crew was pleasant, always quick to respond to passenger needs and were interested in quality service."
優點： "The Japanese crews were excellent on board."
缺點： "I didn't like the way the personnel at the check in counter in Dallas. Hannah didn't seem too helpful. I don't know if she was new but she seemed reluctant to help me when I couldn't find my luggage tags. I told her I wanted a kid's meal for my son but she didn't process the request. He did not get a child meal."
優點： "Great flight, great staff. The food wasn't bad either."
缺點： "Leg room"
優點： "Good in flight entertainment options. Great food and plenty of it. Service was top notch. No complaints."
優點： "The flights were generally ok. Flying coach.."
缺點： "My round trip had a total of 5 legs.. I had to get my luggage at every stop. I only had one destination so I was not expecting to get my luggage at every stop."
優點： "Plenty of leg room, which as a tall person I truly appreciate. They give you slippers, blanket, pillow on every (international?) flight. I flew Korea to Japan and Japan to Hawaii. Got free meals on all flights, even my short two hr flight between Korea and Japan. Free booze too! Super nice check in agent as well."
優點： "The service was excellent and the staff friendly. Service was fast and staff friendly."
缺點： "Small leg room."
優點： "The good: The food was tasty given we were on an airplane. Better entertainment selection than my AA flight to Japan. I prefer the 3-3-3 seat layout to the 2-5-2 because even though I had a middle seat there was only one person to get past in either direction."
缺點： "The bad: The plane was warm. I understand some people get cold, but since blankets are provided I would much prefer a colder plan than a warmer one. The warmth made it hard to sleep, which is a big problem on an overnight flight. JAL does not provide individual air vents to passengers seated where I was. I understand the reason for this, but I wish there was some way to get more comfortable. The seats were standard airline economy seats, roomy enough and with enough legroom for my sub-6-foot frame, but not the most comfortable."
優點： "The aircraft was a new 787 and very comfortable. Uneventful flight."
缺點： "Menu in business class."
優點： "JAL crew member were very nice and food were awesome!! But I was very scared this time, because airplane was shaking for long time..."
優點： "Well-appointed airliner. Good food, comfortable seats, wide range of in-flight entertainment. And, as always, extremely polite and accommodating attendants."
缺點： "Seats don't recline far enough for comfort. I would trade this for leg-room."
優點： "The crew on Japan Airlines are exemplary! Very efficient, polite & service with a genuine smile made this a very pleasant trip. Also, I had recalled on a flight I had taken a long time ago, how impressed I was at how clean the restrooms were maintained. Well, the high standard has not changed. Very impressed & looking forward to our return flight home."
缺點： "Cannot say there were any negatives."
缺點： "Again not enough to padding in seats"
優點： "The crew was very professional and courteous; inflight meal was quite good and the prearrival snack of a tuna sandwich was one of the best I have ever had."
缺點： "The flight had some occasional bumpy spots but that is not ANA's fault. The landing was kind of like a violent shock and the plane seemed to slide a little sideways but everything was fine."
優點： "Crew was very nice, toilets clean."
缺點： "Flight delayed 2 times, didn’t receive text or Email from the second delayed"
缺點： "Chair isn’t comfortable."
優點： "Food is bland, boring. Entertainment contents are limited and old movies"
缺點： "As mentioned above, more new selections of movies. Better taste and quality of food, please."
優點： "Comfortable seat & nice crew."
缺點： "Seat booking was not available when I booked on line. Ad some difficulty getting a seat next to my wife."
優點： "The crew was amazing. They were all very nice to us."
缺點： "All was 100%! Thanks!"
優點： "Flight attendants were very nice"
缺點： "Movies on board need upgrade"
優點： "Staff Many empty seats"
優點： "The crews' smile and politeness were excellent."
缺點： "The line was way long to check in at the Narita International Airport."
優點： "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
缺點： "Entertainment - didn't have to many movies I liked. Food was ok."
優點： "The flight attendants were so nice and the food was really good."
缺點： "Enjoy the free money, cause I didn't go on my flight. Work had me cancel my vacation a month ago. I tried to cancel, but it wouldn't let me. I tried cancelling through the insurance I purchased on it and they said they couldn't either (even though cancellation was covered in full)."
優點： "Great service, great flight"
缺點： "Warm not much as."
優點： "Ground staff and in-flight crew were excellent. The food was very good. The business class seat was comfortable."
缺點： "Got flagged for secondary screening prior to boarding, although it probably wasn't ANA's decision. Video quality of the In-flight entertainment wasn't that great. The AC power plug could have been in a better spot. My power adapter would not fit."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Good service, food"
缺點： "Too many announcements the whole flight Wake you up 2 hours before landing by turning on lights, activity (too much time, need more sleep)"
優點： "Very uncomfortable chairs. Food was gross, tasteless and dry. Crew is excellent."
優點： "The food was great. There was a good selection of shows and movies. The stewardesses came around with water and juice often which was really nice. The bathrooms were clean."
缺點： "The decent into Japan was pretty steep. It made me feel a bit sick and I never get motion sickness. Hardest decent I've ever had and I travel every 2 years. The ascent was excellent though and the flight in general was perfect."
優點： "Good service"
缺點： "baggage was broken."
優點： "The quality of your aircraft. Clean, modern, plenty of leg room. The check in agent in Manila, Arnel (or maybe Armel) was especially helpful and accommodating."
缺點： "Pax are advised to show up at least 3 hours before flight. My wife and I showed up 3hrs 45 min before takeoff. There were perhaps 40 to 50 people already in line ahead of us. But no checkin counters were open. The first check-ins began 3 hours prior to take off. By that time the line was backed all the way out into the main corridor. It would be MUCH better for ANA and the customer to begin the checkin process 3.5 to 4hours prior instead of 3."
優點： "Service and food were great."
缺點： "That I was listed as standby when I went to check in; I eventually got my ticket and my preferred seat selection."
優點： "Comfort was good"
缺點： "Drinks and refreshments given in meager amounts by stewardess like it was being rationed Choice and scope of movies was poor and narrow"
優點： "The staff was so friendly, attentive, helpful and pleasant!"
缺點： "14 hours on a a plane is a long time, no matter what :/ but it is amazing to be able to fly across the world in a day! The meal schedule was weird, but after we figured it out, it was fine, and the food was pretty good too."
優點： "Same as above"
缺點： "Same as above"
優點： "Great service"
缺點： "Interior show signs of aging"
優點： "Good food and onboard service."
缺點： "Plane was delayed and I missed my connection. Once airborne the flight took forever."
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "Legroom is good, you don't need to recline the seat"
缺點： "Food wasn't the best"
優點： "Comfort... enough room for relax"
優點： "Crew were very friendly and attentive. Lavatory was kept clean. Good choice of movies."
優點： "The landing was very smooth. I have motion sickness and usually the landing gets me really sick. However I was okay for this one."
優點： "Very kind flight attendants with amazing service!"
缺點： "They ran out of the two food options, so many people were stuck with the fish option. The entertainment section was just okay."
優點： "For such a long trip, it was pretty comfortable. The flight crew was friendly and helpful and the food was good"
優點： "Good food and service"
缺點： "Delay too much time"
優點： "stewards very polite"
缺點： "seats uncomfortable"
優點： "very comfy, great ground handling crew"
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "Excellent service, free new release in-flight movies, comfortable seating, plenty of food and drink included."
缺點： "Food was a bit salty. Bread was so cold."
缺點： "Plane was hot and a lot of food but it wasn't very good."
優點： "the food, service, and efficiency"
缺點： "The really long layovers"
優點： "As long as I didn't fly on united"
優點： "Flight was great."
缺點： "ANA partnered with United on this leg. Service was not even comparable to ANA. The economy cabin flight crew was detached and unattentive. The elderly man when serving meals just flops or slams your tray on your tray table. The attendants do not even clean the tiolets like the ANA attendants do. Such difference in service. I wish that ANA will notbpartner with United. It sure tarnishes their brand."
優點： "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
缺點： "Choices of food."
優點： "My Marine son and I traveled ANA from Okinawa to Hiroshima. We had to be bussed out to our plane but it was so worth it because we were on a Star Wars plane."
缺點： "My son and I had made separate reservations and they lost his. however he was able to get on the flight and they sat us together."
優點： "crews are nice"
缺點： "food so so, delayed taking off at narita for 30 minutes"
優點： "The crew was friendly and the plane on time."
缺點： "I'm 6'6 tall and there wasn't enough room for my legs."
優點： "Seating is better than most other airlines. In seat entertainment option, bring headphones. Accommodating crew. Beverage and snacks provided at no cost."
優點： "Seats, service, and peaceful."
優點： "Social distance and crew was very nice."
優點： "Precautions taken appropriate"
缺點： "Environmental controls, it was a little warm. Seats seemed more uncomfortable than usual. Air vents, lights, too far from aisle seats."
優點： "The crew was very kind."
缺點： "Th plain boarding took much longer, we flew in circles above JFK, waited for a gate for us, then waited for all passengers with connecting flights to get off because we were late and that resulted in a VERY long process for the rest of us. The descent into the airport was also not the smoothest, but it was a smaller plane."
優點： "The plane needed more leg room."
優點： "When my initial flight was delayed significantly, the gate agents went above and beyond to help me get on an earlier flight so I didn't get home too late."
缺點： "It was great fir a short flight. And they got me there early."
缺點： "My screen wasn’t working. It would have been great if it was."
優點： "Flight attendants"
缺點： "Left approximately 40 minutes late. Leave on time"
缺點： "More seat space"
優點： "The crew was great and the service was quick and very nice."
缺點： "It sounds weird but I didn’t know which window was mine so I had one shut and the one in front of me shut during the flight."
缺點： "We were already very delayed, the flight crew was not nice"
缺點： "original, non-stop flight was delayed by 6 hours; was able to get rebooked to another flight but was still 2 hours delayed and my bag arrived another 2 hours after me, ending in a 4 hour delay over all. paid for a non-stop and ended up with a layover."
優點： "The staff was very nice and helpful."
缺點： "My husband and I could not fit in the seats without our shoulders being on top of each other. My shoulder was in the aisle way. I am 5’8 and my knees were up againstthe seat in front of me. Our flight from CVG to DFW had none of these problems."
優點： "Nice plane and super nice crew."
優點： "The flight crew were really polite and helpful."
優點： "Very good crew"
優點： "The comfort the professionalism of the staff everywhere I went"
缺點： "Little pricey on rental and hotel."
缺點： "poor hospitality by cabin crews poor toilet smell, business class can smell the poor toilet if the door is opened"
優點： "More room and comfort than American Airlines."
缺點： "The new "class of service" rules are really awful. "Pay for privilege" is terrible customer service."
優點： "I was surprised by the amount of snacks and drinks on such a short flight."
優點： "Arrives earlier than scheduled, no wait time on runway taking off or getting to gate after landing. Rare to not have these delays occur in some form every flight...excellent"
缺點： "Nothing, the flight was a rare perfect 10/10"
優點： "The flight left on time and landed 15 mins early. Staff was nice and attentive."
缺點： "The organization for boarding in zones."
優點： "The flight from Dallas was on Wednesday the 8th of August. It was scheduled for a 32 minute layover, which turned into a 30 minute layover. My son, who I booked the ticket for, ran all the way to the connecting flight's gate. They'd already closed the doors, and wouldn't let him on. Consequently he had to be re-booked onto the next flight, which didn't leave until 2200."
缺點： "Did I mention that he'd taken a Greyhound bus to Dallas from Memphis on Monday the 6th of August? He got to DFW airport on plenty of time for his flight to Scotland. It should have been DFW to JFK to Glasgow. Delta cancelled his flight. Citing "weather issues." My family researched this, and couldn't find any weather issues in the North East or NY area."
優點： "Nice plane, comfortable accommodations, great crew."
缺點： "There was nothing I didn’t like."
缺點： "I was first in line for a 1st class upgrade. They didn’t upgrade me but when I got on the plane, the flight attendant randomly asked someone if they wanted to move to 1st class because of an open sest"
優點： "It was a very easy boarding process and everybody I can across seemed to be enjoying themselves."
缺點： "Seats were a bit uncomfortable and the entertainment was not readily accessible."
優點： "Mobile entertainment was great and the crew was lovely."
缺點： "Our flight was delayed, which is a understandable part of travel. But what made it worse was that we didn’t have any visibility on our actually departure time. We were first told our flight would be delayed an hour, then the departure time was moved up 40 minutes without any clear messaging. We caught an email from Delta, but if we hadn’t, we might have missed our flight. The plane was also abnormally loud on board, and the air pressure seemed to fluctuate throughout the flight, making the experience uncomfortable."
優點： "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
缺點： "No complaints"
優點： "Great airline stewards"
缺點： "Suggestion- Overhead bin should be assigned to the seat the person is seated in."
缺點： "Pretzel mix was lacking in quantity and taste."
缺點： "SofinwS turned off for most of trip"
缺點： "We boarded on time and were ready to leave the gate early. Somehow the pilot and air traffic controller managed to take 1 hour for de ice and takeoff even though we were 2nd in the queue. No excuse!"
缺點： "Bullshit seating...will happily put frequent flyers next to the freaking toilets."
優點： "Good service, more leg room than American Airlines."
缺點： "Everything was good."
優點： "A simple and pleasant experience!"
缺點： "Everyone was professional and polite."
優點： "The almonds and Fresca"
優點： "All went smoothly ."
優點： "We flew first class for the first time. Now I don't think I'll fly any other way!"
優點： "Small plane. Not a lot of room for carry-ons."
缺點： "Short-ish flight"
優點： "Just over 2hrs only. Crew was very friendly."
缺點： "A bit of turbulence due to weather (no fault of the airlines)."
缺點： "Delta should change their name to always delayed"
優點： "Nonstop quick flight"
優點： "Weather, I think, caused a delay for my flight to Atlanta from Dallas which results in missing my connection. I was traveling with my 4-year old granddaughter. However, when I arrived having already missed my flight, I found special assistance area and was able to immediately connect with an agent who booked us on the next flight (last flight of the day to Richmond). Saving the day."
缺點： "All the planes were full and did not have enough room for carry on causing delays and getting the flight off later. The gate agents and crew did what they could to get the plane loaded faster, but they loaded the front first and those in the back could not get past making loading the plane take even longer."
缺點： "Told to drop down a class on arrival at gate."
優點： "The African-American gentleman flight attendant was extremely helpful, funny, engaging, and service exceeded normal expectations! The plane had blue lights & calming music on in the cabin."
缺點： "The plane didn't have full catering options."
缺點： "No beverages available to even purchase ! Ridiculous!"
優點： "Yes everything was great"
缺點： "Nothing everything was great"
優點： "Loved the individual monitors"
缺點： "The experience was excellent."
優點： "I suppose we’re grateful for “free entertainment on your own device”."
缺點： "Robust entertainment on a seat-back screen."
優點： "All employees were awesome."
缺點： "I have no complaints."
優點： "It was on time!"
缺點： "Free movies lagged and got stuck on wifi. Gave up watching one."
缺點： "Seat space"
缺點： "Everything, especially an AA customer representative. Very rude, inconsiderate, and unprofessional."
缺點： "Was delayed a lot"
缺點： "My seat was disgusting when I went to sit in it. Then I discovered the seat was broken. 24A"
缺點： "did not deliver baggage to Glasgow"
缺點： "delayed and lost luggage! thanks"
缺點： "Bush league kayak"
缺點： "Instead of taking my one half of one ounce plastic cup half-full of wine, the stewad, allowed me to keep it. I love common sense."
缺點： "My luggage was delayed. I received it the day after"
缺點： "Need to have handheld device to watch entertainment. Terribly uncomfortable. Delay getting out of Dallas."
優點： "The notifications regarding my connection and baggage claim."
缺點： "Allow married people to travel with their news names."
優點： "More room"
優點： "Wait staff we exceptional."
缺點： "Comfort for my legs considering on crutches could have used ability to prop my foot up"
缺點： "See above"
缺點： "Entertainment is becoming too complicated for us old heads. Food, I still resent having to pay for something that is ed to be included in my fare."
優點： "We arrived 40min earlier than expected"
缺點： "Poor food choices for vegetarians"
優點： "Timeliness and friendly staff. Arrived before scheduled time..."
缺點： "After getting us lined up for boarding we were told to wait due to maintenance."
優點： "Excellent Travel"
優點： "Didn’t care about passengers comfort. Never turned on the AC."
缺點： "Gluten free meal not provided as requested. Entertainment totally lacking."
優點： "The boarding was efficient. The service was fine. The pilot was informative."
優點： "The flights were on time and the staff was very friendly."
優點： "Got us home finally"
缺點： "See above - I never went from Dallas to London."
優點： "On time"
優點： "Same as above"
缺點： "Same as above"
優點： "Airbus was nice and had charging capability at each seat?"
缺點： "No entertainment monitor"
優點： "Great time. It was one of the best flights I have ever taken."
優點： "Great at all."
優點： "Everything was good"
缺點： "Food was not good at all."
優點： "VERY GOOD"
缺點： "a little loud in the cabin."
缺點： "All good"
優點： "Nice staff, great accommodations"
缺點： "Uncomfortable, very hard to sleep."
缺點： "A lady in AA counter at AA DFW counter. She was rude and not helpful. at all."
優點： "Dame coments"
缺點： "Same coments"
優點： "Good free entertainment. Thanks."
缺點： "No good free snacks. Only free drinks."
優點： "World class"
缺點： "The video on safety did not work"
優點： "I did not get my luggage in Munich"
優點： "The entire trip, other than the delay in Dallas was easy & uneventful. There was enough time between flights to allow going through transport & security to the next gate. Food & service was great! Awesome teams on Lufthansa!"
缺點： "Nothing, really. The ticket prices were great for travel from southern United States to Central Europe!"
缺點： "Sits not suitable for long distance travel"
缺點： "Give snacks"
缺點： "More pretzels."
缺點： "The uNited app could not stream video well. The connection was too slow. Too much buffering."
優點： "On time!"
優點： "Everything went very smoothly"
優點： "courtesy an comfort."
優點： "Nice and early, fewer people so overall better experience"
優點： "Emailing me with updates"
優點： "Not a long wait the boarding was fast and easy."
缺點： "Plane could have been cleaner. The tray you pull out to sit your drink on was dirty"
優點： "Great follow up with texts messages on any delays."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "It's great, but with better food it can be exelent"
優點： "That 787 experience..."
缺點： "Cant turn it off. Want to sleep"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "The was delayed three times without explanation."
優點： "No issues"
優點： "Movies on personal device"
缺點： "Delays all day"
優點： "Slept so can't complain."
缺點： "I was between two heavy set people and could barely move."
優點： "Nice comfortable seating."
缺點： "Liked everything"
優點： "I paid to DIRECT TV..... 3 sets of earplugs did not work. No one offered as to how I get my money back. The connection perhaps was not good. However no one tried to help"
優點： "Everything was great travel was a brezs"
優點： "They were very accommodating, absolutely nothing to complain about."
優點： "With our mechanical problem delay... our great pilot made up lost time in route... we landed within minutes of scheduled time."
缺點： "There was a mechanical problem with the overhead bins. We were supposed to leave at 19:35. We pushed back at 20:13."
缺點： "Packed in like sardines. This is not comfortable."
優點： "The staff was pleasant"
缺點： "We were delayed several times and deboarding came with a delay. Missed work and missed school."
優點： "Convenience. And smooth travel"
缺點： "Delay of over 3 hrs!!"
缺點： "TSA agaent at New Orlleans airport was very RUDE"
優點： "Everyone was very friendly"
優點： "Was nice"
優點： "BS deal"
缺點： "Too much Delays"
優點： "Professional service and on time departure"
優點： "Using Kayak was so convenient. They were great in keeping me informed of schedule & gate changes."
優點： "Loved ability to watch movies on iPad and phone for free"
缺點： "Complimentary nuts..."