優點： "Tv audio didn’t work. They forgot to movie me to another seat. I paid for Wi-Fi and it didn’t work with Netflix or hbo go. Luggage was lost too"
優點： "The crews were very kind and helpful."
優點： "I really got a good deal on my trip's cost, and for the price, all the comforts of a top-quality airline were there. I especially appreciate how helpful and friendly the airline staff were."
缺點： "The outbound flight still had the exact same movie selection as the inbound flight had, even though they were six weeks apart for my trip. I really feel like the movie selection should be changed every month (or even more frequently than that), as I ran out of films to watch."
優點： "Quick flight"
優點： "I like the guy who’s checking me in he’s very kind."
優點： "Comfortable and great crew"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
缺點： "Everything. I will fly out from Narita from this point forward."
缺點： "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
優點： "Boarding was quick as i've come to expect from DFW."
缺點： "I bought economy to save money, but unfortunately since I got the very back of the plane my seat couldn't recline."
優點： "While many other airlines are cutting down on their service quality and amount of food on their flights, Japan Airlines has done the reverse: offer excellent food and great service at every tier, including economy. We took a flight from NY to Tokyo and felt like it was one of the best long haul flights we have taken."
優點： "Flight attendants were incredibly nice. Seats were comfortable enough. I appreciated the complementary items. Bathroom was spacious and had extra options I normally wouldn’t receive from an American flight."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Very friendly and polite. Very helpful and on time."
優點： "Very helpful and polite"
缺點： "I got a sore but comes the seat was not very padded"
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), entertainment is solid (although the English movie selection was not that large), and we were regularly offered food and drink if we were awake. I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "Everything was excellent no complaints"
優點： "服務 電影 雪糕"
優點： "Crew very polite, friendly and respectful."
缺點： "Flightsame as"
缺點： "Inflight WiFi is very slow and choppy. I wish we could get a stable and high speed connection."
缺點： "Selections of movies"
優點： "From bathroom amenities to food/drinks on board. Japan airlines knows the meaning of service and I had a very pleasant flight."
優點： "Nice staff."
缺點： "Economy seats very uncomfortable especially for long distance flights - barely reclining. Seat selection very painful - can do it online, have to call up to 48h before glight with roaming fees if already abroad. Food okay - nothing Japanese. Movie selection could be richer and better."
優點： "Check in process and counter Agents were very helpful Seat spacing good for economy food was good"
缺點： "Movie Selection"
優點： "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
缺點： "There wasn’t anything that I disliked. Of course the seats were uncomfortable, but that’s expected for Economy."
優點： "Efficient and friendly service. Second time flying them, and will continue to fly JAL."
優點： "Fantastic service, excellent food, state-of-the-art entertainment, always on-time and professional."
缺點： "Older plane had extremely uncomfortable seats for the lengthy flight (over 7 hours). Shorter flights of 3 hours or less would have been fine."
缺點： "Everything was great!"
優點： "I was very impressed with the courtesy and efficiency of the pilots and crew. Staff were very helpful and polite. A very good experience overall."
缺點： "The stewardess making announcements overhead on the PA system speak very softly and can be very difficult to hear and understand in addition to their accent. I know the safety cards are available for that info but the "in-flight" announcements are the ones that I worry I'm missing important information due to my misunderstanding."
優點： "Excellent service overall"
缺點： "Nothing particular"
優點： "Great flight, great food (Hagendaus Ice Cream was a great treat)"
優點： "They were good at helping with problems being it was my first time on a plane."
缺點： "The food was ok but not very good for as the meals go but they did fill me up with drinks lol"
優點： "Seats were comfortable. Food was very good and snacks and drinks were offered frequently. Plenty of entertainment on the in-seat TV consoles. Gave me a pillow and blanket and the seat reclined a bit so I could sleep some. The airline staff were polite and helpful."
缺點： "Nothing, it was a very positive experience."
優點： "The food on this flight was horrible. Big disappointment. Usually, the food on Japan Airlines is wonderful. However, on this flight, the food was a crab/mayo sandwich with yogurt. However, the service was wonderful, as always."
優點： "The thing I value the most is customer service, and JAL did a great job! The crew was pleasant, always quick to respond to passenger needs and were interested in quality service."
優點： "The Japanese crews were excellent on board."
缺點： "I didn't like the way the personnel at the check in counter in Dallas. Hannah didn't seem too helpful. I don't know if she was new but she seemed reluctant to help me when I couldn't find my luggage tags. I told her I wanted a kid's meal for my son but she didn't process the request. He did not get a child meal."
優點： "Great flight, great staff. The food wasn't bad either."
缺點： "Leg room"
優點： "Good in flight entertainment options. Great food and plenty of it. Service was top notch. No complaints."
優點： "The flights were generally ok. Flying coach.."
缺點： "My round trip had a total of 5 legs.. I had to get my luggage at every stop. I only had one destination so I was not expecting to get my luggage at every stop."
優點： "Plenty of leg room, which as a tall person I truly appreciate. They give you slippers, blanket, pillow on every (international?) flight. I flew Korea to Japan and Japan to Hawaii. Got free meals on all flights, even my short two hr flight between Korea and Japan. Free booze too! Super nice check in agent as well."
優點： "The service was excellent and the staff friendly. Service was fast and staff friendly."
缺點： "Small leg room."
優點： "The good: The food was tasty given we were on an airplane. Better entertainment selection than my AA flight to Japan. I prefer the 3-3-3 seat layout to the 2-5-2 because even though I had a middle seat there was only one person to get past in either direction."
缺點： "The bad: The plane was warm. I understand some people get cold, but since blankets are provided I would much prefer a colder plan than a warmer one. The warmth made it hard to sleep, which is a big problem on an overnight flight. JAL does not provide individual air vents to passengers seated where I was. I understand the reason for this, but I wish there was some way to get more comfortable. The seats were standard airline economy seats, roomy enough and with enough legroom for my sub-6-foot frame, but not the most comfortable."
優點： "The aircraft was a new 787 and very comfortable. Uneventful flight."
缺點： "Menu in business class."
優點： "JAL crew member were very nice and food were awesome!! But I was very scared this time, because airplane was shaking for long time..."
優點： "Well-appointed airliner. Good food, comfortable seats, wide range of in-flight entertainment. And, as always, extremely polite and accommodating attendants."
缺點： "Seats don't recline far enough for comfort. I would trade this for leg-room."
優點： "The crew on Japan Airlines are exemplary! Very efficient, polite & service with a genuine smile made this a very pleasant trip. Also, I had recalled on a flight I had taken a long time ago, how impressed I was at how clean the restrooms were maintained. Well, the high standard has not changed. Very impressed & looking forward to our return flight home."
缺點： "Cannot say there were any negatives."
缺點： "Again not enough to padding in seats"
優點： "The crew was very professional and courteous; inflight meal was quite good and the prearrival snack of a tuna sandwich was one of the best I have ever had."
缺點： "The flight had some occasional bumpy spots but that is not ANA's fault. The landing was kind of like a violent shock and the plane seemed to slide a little sideways but everything was fine."
優點： "Crew was very nice, toilets clean."
缺點： "Flight delayed 2 times, didn’t receive text or Email from the second delayed"
缺點： "Chair isn’t comfortable."
優點： "Food is bland, boring. Entertainment contents are limited and old movies"
缺點： "As mentioned above, more new selections of movies. Better taste and quality of food, please."
優點： "Comfortable seat & nice crew."
缺點： "Seat booking was not available when I booked on line. Ad some difficulty getting a seat next to my wife."
優點： "The crew was amazing. They were all very nice to us."
缺點： "All was 100%! Thanks!"
優點： "Flight attendants were very nice"
缺點： "Movies on board need upgrade"
優點： "Staff Many empty seats"
優點： "The crews' smile and politeness were excellent."
缺點： "The line was way long to check in at the Narita International Airport."
優點： "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
缺點： "Entertainment - didn't have to many movies I liked. Food was ok."
優點： "The flight attendants were so nice and the food was really good."
缺點： "Enjoy the free money, cause I didn't go on my flight. Work had me cancel my vacation a month ago. I tried to cancel, but it wouldn't let me. I tried cancelling through the insurance I purchased on it and they said they couldn't either (even though cancellation was covered in full)."
優點： "Great service, great flight"
缺點： "Warm not much as."
優點： "Ground staff and in-flight crew were excellent. The food was very good. The business class seat was comfortable."
缺點： "Got flagged for secondary screening prior to boarding, although it probably wasn't ANA's decision. Video quality of the In-flight entertainment wasn't that great. The AC power plug could have been in a better spot. My power adapter would not fit."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Good service, food"
缺點： "Too many announcements the whole flight Wake you up 2 hours before landing by turning on lights, activity (too much time, need more sleep)"
優點： "Very uncomfortable chairs. Food was gross, tasteless and dry. Crew is excellent."
優點： "The food was great. There was a good selection of shows and movies. The stewardesses came around with water and juice often which was really nice. The bathrooms were clean."
缺點： "The decent into Japan was pretty steep. It made me feel a bit sick and I never get motion sickness. Hardest decent I've ever had and I travel every 2 years. The ascent was excellent though and the flight in general was perfect."
優點： "Good service"
缺點： "baggage was broken."
優點： "The quality of your aircraft. Clean, modern, plenty of leg room. The check in agent in Manila, Arnel (or maybe Armel) was especially helpful and accommodating."
缺點： "Pax are advised to show up at least 3 hours before flight. My wife and I showed up 3hrs 45 min before takeoff. There were perhaps 40 to 50 people already in line ahead of us. But no checkin counters were open. The first check-ins began 3 hours prior to take off. By that time the line was backed all the way out into the main corridor. It would be MUCH better for ANA and the customer to begin the checkin process 3.5 to 4hours prior instead of 3."
優點： "Service and food were great."
缺點： "That I was listed as standby when I went to check in; I eventually got my ticket and my preferred seat selection."
優點： "Comfort was good"
缺點： "Drinks and refreshments given in meager amounts by stewardess like it was being rationed Choice and scope of movies was poor and narrow"
優點： "The staff was so friendly, attentive, helpful and pleasant!"
缺點： "14 hours on a a plane is a long time, no matter what :/ but it is amazing to be able to fly across the world in a day! The meal schedule was weird, but after we figured it out, it was fine, and the food was pretty good too."
優點： "Same as above"
缺點： "Same as above"
優點： "Great service"
缺點： "Interior show signs of aging"
優點： "Good food and onboard service."
缺點： "Plane was delayed and I missed my connection. Once airborne the flight took forever."
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "Legroom is good, you don't need to recline the seat"
缺點： "Food wasn't the best"
優點： "Comfort... enough room for relax"
優點： "Crew were very friendly and attentive. Lavatory was kept clean. Good choice of movies."
優點： "The landing was very smooth. I have motion sickness and usually the landing gets me really sick. However I was okay for this one."
優點： "Very kind flight attendants with amazing service!"
缺點： "They ran out of the two food options, so many people were stuck with the fish option. The entertainment section was just okay."
優點： "For such a long trip, it was pretty comfortable. The flight crew was friendly and helpful and the food was good"
優點： "Good food and service"
缺點： "Delay too much time"
優點： "stewards very polite"
缺點： "seats uncomfortable"
優點： "very comfy, great ground handling crew"
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "Excellent service, free new release in-flight movies, comfortable seating, plenty of food and drink included."
缺點： "Food was a bit salty. Bread was so cold."
缺點： "Plane was hot and a lot of food but it wasn't very good."
優點： "the food, service, and efficiency"
缺點： "The really long layovers"
優點： "As long as I didn't fly on united"
優點： "Flight was great."
缺點： "ANA partnered with United on this leg. Service was not even comparable to ANA. The economy cabin flight crew was detached and unattentive. The elderly man when serving meals just flops or slams your tray on your tray table. The attendants do not even clean the tiolets like the ANA attendants do. Such difference in service. I wish that ANA will notbpartner with United. It sure tarnishes their brand."
優點： "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
缺點： "Choices of food."
優點： "My Marine son and I traveled ANA from Okinawa to Hiroshima. We had to be bussed out to our plane but it was so worth it because we were on a Star Wars plane."
缺點： "My son and I had made separate reservations and they lost his. however he was able to get on the flight and they sat us together."
優點： "crews are nice"
缺點： "food so so, delayed taking off at narita for 30 minutes"
優點： "The crew was friendly and the plane on time."
缺點： "I'm 6'6 tall and there wasn't enough room for my legs."
缺點： "I love Emirates"
缺點： "The crew service is very bad, they are rude. And the thing from dubai to Hyderabad one of the attendants doesn't even help with the luggage, don't close the top shelf behaved as if untounchavility prevailed which Is very bad"
缺點： "Everything!! My seat was not extra wide, it was broke and would not recline...14hr flight!! Entertainment system didn’t work right."
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "Seat was okay and the laptop bag considered an extra carry-on was not good and I had to consolidate."
缺點： "Qatar airways allowed us to take both separately and we could take up exit row if available without payment"
缺點： "A 15 hour noisy flight. Careless mothers and their screaming kids. No Manors on telling them to be quiet or stop screaming. They played with their kids in an awfully loud sound."
缺點： "No it was good"
優點： "Thank you"
優點： "cheuk in 快！吾使等太耐！"
缺點： "Food options have changed. We used to get AVM and now IVM is pretty bad..Hope you can replace unhealthy UPMA like items to healthy Pongal"
優點： "The ground staff at Emirates check-in counter who so kindly changed my seating to isle as requested and updated my Skywards membership nbr on their data base. It enabled me to board the flight amongst the 1st and business class passengers."
缺點： "Nothing in Particular"
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
缺點： "- We were made to sit in flight for 2 hours. Then all were offloaded. - We were made to sit on airport for flight for about 6 hours. - I was not allowed to exit or reschedule the flight until i waited for 6 hours. - Still its not confirmed whether the flight will depart on given time. - I missed my important work in India. - The new flight arrives Mumbai midnight 2:30 am which is very hectic for me. I paid more for the flight at the time of booking knowing it will reach in the evening."
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "The leg space and the entertainment. The crew were very nice."
缺點： "The bathroom must be kept cleaner."
缺點： "Better & flavorfull food .. Qatar & KQ Airlines hands down have better tasting food"
優點： "Attentive and very professional flight staff. Excellent food in Economy."
缺點： "The food was appalling and crew service very ordinary much inferior to Qantas. The seats are also uncomfortable"
缺點： "Because the airline kept changing the gate numbers an this was my first time to fly alone. Plus I had to take a bus to a plane on the tarmac. I missed my flight. Tried to charge 600 for the same flight the next day. The people were rude an impolite at Dubai. It’s very expensive airport. Do Not Fly with United emerites at all. Terrible just terrible"
缺點： "My seat was booked on Ile. it was chanded to window which I hate"
缺點： "Horrible service. Flight delayed for almost 4.5 hrs at the DFW. Missed connecting flight and requested them to switch another carrier. Request was denied and put in a red eye flight for next day. Pathetic Airlines"
優點： "The exit row due to my size good choice"
優點： "Great service and smooth flight!"
缺點： "I thought that may i find a gluten free food on airplane"
優點： "Crew is great and on their game"
缺點： "Stuck next to and surrounded by crying babies on a long haul flight is terrible. So uncomfortable! Wish I could afford to upgrade but I suppose I must tough it out:/"
優點： "Besides noted above the arrival on time."
缺點： "The system delays before boarding the plane on 02/03. Otherwise the flight was pretty good."
優點： "Nothing really. Packed like sardines in seats which are too narrow."
缺點： "2 hour delay at DFW because other flights de icing Diverted in mid Atlantic to Dublin because of problems with toilets. Waited 2-3 hours there. Missed connecting flight from Dubai to BLR. Only good thing was that Emirates gave me a boarding pass to a later flight and a meal voucher that was accepted with bad grace by the barista at terminal B Costas. Two of the meal voucher choices Cozi & Burger King had gone out of business!"
優點： "Nothing much."
缺點： "There was no hotel reservation and I have to pay out of pocket. Why? I need a refund. You guys are responsible for that."
優點： "Nice travel from Dallas to Dubai and I am happy."
缺點： "My trip was business class from US to Dubai: The attendant woke me up for lunch time to tell me you have only one option as all other options are already taken! Wifi service was not working the whole flight duration because it was not even installed yet on the new aircraft."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "All other service was ok except not giving hotel room for staying for the purpose of connection..."
缺點： "Stay over night for connection and emirate dine giving hotel"
缺點： "Firstly the check in for boarding pass took forever since there was only one counter that charged for extra luggage. I had to line up 3 times to get a boarding pass and almost missed my flight even though I came 2 hrs earlier. Secondly emirates does not give you Hotel even if your layover is for 14 hrs. Since my airline for final destination is another airline they said I don't qualify for it. It's a nightmare. I have travelled all other airline but by far emirates is the worst airline I travel. Terrible experience and I will never fly Emirates."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "the flight was on time"
缺點： "got non-vegetarian food in spite of choosing veg"
優點： "Always my number one airline."
優點： "All is good"
優點： "flight attendants, food, nighttime lights, seats, movies"
缺點： "when the PA announcements came over the loud speaker, when i was listening to a movie, was extremely loud"
優點： "Very good airline with professional stafff and much better comfort than most other airlines"
缺點： "The food was pretty bad. I didn't even eat on the return flight."
優點： "The crew was good, not much as it was a red eye, but they were friendly and helpful"
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "Very good entertainment system."
缺點： "Food was horrible. No drink service. Old seat."
優點： "Comfortable seats in Premium Economy."
缺點： "Seat didn’t recline but moved to a vacant one to sleep. USB charging points didn’t charge my iPad."
優點： "Crew was just good. Nothing over the top."
缺點： "Better food."
優點： "The crew were busy but very attentive"
缺點： "I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones."
優點： "The crew were very attentive and the pods are comfortable."
缺點： "Why would I have an access to the Cathay Pacific VIP lounge at Gate 65 when my boarding is more than a mile away at Gate 3. There was a VIP lounge at around Gate 4, why was I not given access to that one? As it was I almost missed my flight because of the one mile scramble from the VIP lounge."
優點： "crew amazing"
缺點： "flight always late as usual"
優點： "Checkin experience was great. Boarding was great. The crew was great"
缺點： "The movies were old. Not many new releases to choose from"
優點： "new seating arrangement is nice"
缺點： "Everything compared to Emirates or Etihad"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "Having a single restroom in the economy plus section had folks climbing over each other, especially the bulkhead seats, all of the flight. Even the flight attendants had to climb over the bulkhead folks feet."
缺點： "The second security check before boarding had people jumping from their seat section to be checked, as the security staff weren't concerned about people's seating priority. It also seemed a couple of economy plus ladies sat in business class."
優點： "I am so blessed for their upgrade to primum economy, that was incredible experience for me and my two sisters. Thanks"
缺點： "My earphones was broken, a little bed for me. Entertainment without sport news."
優點： "My cabin bag got lost and theres no way to track it. Complete outrageous."
缺點： "Everything. Worst experience of my life"
優點： "Actual plane was in good condition and as comfortable as a plane can be. Very good selection of in flight entertainment."
缺點： "Flight attendants were rude and made you feel that you were bothering them. Beverage offered twice in 15 1/2 hours. Beverages when available if you want to ask the flight attendant, but again, they were definitely put out when you asked them. Caroline wasn’t kept clean throughout the 15 1/2 hours- i’m accustomed to light attendance walking through the isles periodically to get customers garbage regular league so that it doesn’t build up."
優點： "Familarity with airline"
缺點： "Limited food options. No drinks service."
優點： "All the flights had bad Kosher food"
優點： "Overal, very pleasant flight."
缺點： "My headphone jack did not work, but I was able to switch seats. I could see that being a big draw back if I was not able to switch."
優點： "Same as above"
缺點： "Too cramped not enough space staff are not friendly will not fly Cathay again"
優點： "早餐是粥 很棒"
缺點： "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."
缺點： "Punctuality doesn’t seem to be a priority for Cathay Pacific or Cathay dragon"
缺點： "Flight to Hongkong arrived late in Hongkong hence had to stay extra 31/2 hours in Honking to wait for the next flight to New York!"
優點： "The Stewardesses were polite"
優點： "We arrived late again."
優點： "Comfy seats and the entertainment for economy class were the best perks and price as well. Flight was also on time."
缺點： "The food was just awful. 2 meals were provided and both were chicken or beef with junky dessert. Bring your own food."
優點： "Superb crew and excellent service."
優點： "The organization of the boarding was well done. The plane was comparatively roomy, the servers were efficient."
缺點： "The boarding was delayed and although the stewards were efficient, little things like running out of noodles and running out of the chicken option on the dinner menu marred the service."
優點： "Service is good."
缺點： "Wash rooms are limited"
優點： "Great food and leg room"
缺點： "Did not leave enough time for a smooth transfer between flights"
優點： "On time Good service Nice crew"
優點： "Great staff and good service Took care of us like a family thanks"
缺點： "Food can be better as we Indians don't eat brief and pork"
優點： "Chicken rice"
缺點： "Mess in TPE"
優點： "CREW AND PLANE"
缺點： "My booking did not allow me to do seat selection. Me and my wife sat separately. No resolution from the crew to resolve this. Seats are not comfortable."
優點： "I typically like Cathay."
缺點： "Missed my flight from SLC to LAX due to Alaskan Airlines being unable to print my boarding pass in time."
優點： "Great crew. Super friendly."
優點： "Overall is perfect"
缺點： "Change the crew they were rude"
缺點： "Poor customer service"
優點： "Food was good, crew was really helpful"
缺點： "The flight from Cairo to Istanbul was delayed one hour and I missed my flight from Istanbul to Houston and i had to get a visa for $30 in cash and spend the night in Istanbul thus I will be arriving a day late in Houston. I was offered no assistance to avoid missing my flight. I had to run only to find my other plane left without me..."
缺點： "The boarding to my connection flight failed due to unprofessional behavior of the airport staff. Likewise if many people. They did not allow us to board and closed the flight although we were on time"
優點： "Requested for a aisle seat. Done without any issue. Very good food."
缺點： "Airport in Istanbul"
優點： "Cheap flight. 2 bags allowance. Despite mess with delay flight and cancelation baggage arrived with me."
缺點： "Delay was 1.5 hour. No weather condition just their internal problems. Missed connection in Istanbul. 5 hours waiting . The worst airport i know . No benches to sit or regular waiting areas. Terrible food. Choice fish or pasta... no meat."
優點： "The little details...slippers, nice meal, foot rests, deep carryon bins."
缺點： "Legroom, too tight. Attendants blocking lane unable to reach restroom, entertainment didnt work."
優點： "Turkish Airlines rocks! Great food and great service.."
優點： "They are professional all the way. They take great care of their passengers. The food was very good. They made sure we had as a comfortable trip as one can"
缺點： "Flight delayed, connection missed, many gate changes"
優點： "The service, generosity of the crew, the food and the comfort in the cabin ,actually everything in this flight was 5 stars."
缺點： "Same problem as the first segment (see above)"
優點： "Flight cancelled on whim of pilot due to a single faulty toilet."
優點： "The service, food,seats,crew,hot towel, slippers & more."
缺點： "Nothing. Everything was great!"
優點： "The international pods were wonderful. Lots of space and could choose from a ton of movies. the bathroom was oversized with plenty of space. And the Bentley travel packs are a very nice touch. The highlight of the trip though is the Turskish Lounge in Istanbul. It has several grand pianos, tons of iMac stations, a freaking golf simulator, and different food stations. Thai, Turkish cuisine a salad bar. It it the best lounge I have experienced 10 fold. It’s the size of a mall."
缺點： "One negative was the beverage service. Iberia and Korean air are much more attentive before and upon take off. Beverage carts come around quite often. Turkish, not so much. Also food was just okay. Feel like other airlines do better in business class"
優點： "Overall it was good."
缺點： "The crew is really not aware of how to deal with passengers of various levels. They don't seem to have the sense of responsibility..."
缺點： "they delayed the flight so i lost my checked in connection"
優點： "The staff was nice & the food was pretty good for airline food. Good movie & entertainment selection. The usb charger at each seat was extremely convenient & helpful. The provided slippers, socks, lip balm, tooth brush, tooth paste & sleep mask were a very nice touch."
缺點： "The plane was extremely hot upon boarding & stayed that way for quite some time. People in our group thought they might pass out from the extreme heat. Once it cooled down, it was much more comfortable & bearable. Wish they offered more food items for those allergic to dairy/gluten."
優點： "Flight was very comfortable and food was amazing Thanks to chef and pilot. Everything was good If I get good price again I will definitely fly with Turkish all the time :)"
缺點： "The sounds of air was to much. I could hear the air outside and was bothering me."
優點： "Flight was on time, flight attendants were great, food was good, flight was comfortable."
優點： "N O T H I N G"
優點： "I like Turkish airlines. I was able to go on a City Tour and try Turkish cuisine provided by the Turkish airlines. I wish you distribute loqum (Turkish delight) on board like you did couple years ago. Turkish, you are the best! Thank you!"
缺點： "Seats, food and service"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
缺點： "No entertainment at all"
優點： "The actually flight was great- food and crew were very good and professional."
缺點： "Turkish airlines in Istanbul this last trip was the most disorganized and rudest I've yet to experience. They were incredibly disorganized and unhelpful. It was 5am with hoards of people waiting just to go through a tiny security because they closed the entrance for international transfers. No lines and direction whatsoever. It took two hours just to go through simple sercurity. My flight gate, number, and info to Boston was not even posted on the departure screen so I almost missed my flight- I had to go multiple times across the airport to find anyone to ask. The employees were rude and unhelpful. They did not assist or direct anyone or any of the chaos and they were slow and lacked any understanding to people whose flight was ten minutes till take off. Really unimpressed and highly considering avoiding taking them again to the Middle East in the future."
優點： "The only things that going for Turkish Airline is the cabin crew (lord knows they try), food and in-flight entertainment."
缺點： "The flight was delayed for nearly 2 hrs, that in itself is not an issues, traffic delays do happen. However, the fact that captain choose not to run air conditioning to save fuel and main cabin, even after numerous requests, was 95 degrees for 2 hrs combined with the fact that airline did not submitted travel information to US Border Protection that also added another 1.5 hrs to clear customs is totally unacceptable... Although THY has the most direct route to/from Moldova from Houston, in the future, I'll most likely will spend more money and more time just to avoid it..."
優點： "Great experience for my first international flight."
優點： "Better food and service than other airlines on which I've traveled recently. Loading passengers was disciplined and speedy. Staff very helpful. Istanbul airport is great for a long wait. If you go to a gate waiting area with no flight soon, you can stretch out and sleep. Good English-language bookstore."
優點： "more leg room. comfortable seats. polite and friendly crew."
優點： "Just entertainment system and crew makes your life easier on aircraft."
缺點： "Long boarding time from Amsterdam to Istanbul. No explanation of delay and THY wants you to wait miserably on gate. On Schipol airport there is screens everywhere and they do not bother to update the status of boarding. Instead, they behave like everything is normal you are the person making the problem."
優點： "Entertainment and boarding was excellent."
缺點： "Not having a jet bridge and having to board a bus to get to the plane."
優點： "Friendly crew."
優點： "Turkish crew members are usually very friendly."
優點： "Very good service, nice food, comfortable plane"
優點： "It was a smooth flight. The meals were relatively tasty, and the in-flight entertainment was fun."
缺點： "Having been impressed on recent overseas flight using Turkish Airlines, I thought the standards they had previously practiced would have been implemented. Unfortunately, there were several customer service disappointments, from forgetting to include dessert with my and my daughter's meals to being made to wait nearly an hour for the interactive screen to be reset. And not a sincere apology or effort to resolve the problem."
缺點： "not all the crew spoke English"
優點： "Plane seats were comfortable."
缺點： "Got sick from food. Stewardress skipped over me for service."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "It was a 55 min flight and they actual fed us with great food and drinks, and the plane had impersonal touch screans , witch is unheard of on such a short flight."
優點： "Entertainment was good, there was a wide variety of movies, music and TV shows to keep passengers entertained. Seats were comfortable enough."
缺點： "I was really disappointed with Turkish airlines this time. When we first boarded, I informed the flight attendant that I had hurt my back just 20 min ago and if it was possible to change seats (since it was hard for me to move with 2 people sitting next to me) after boarding was complete. She was nice enough by offering me ice, and said that once I hear the announcement ''boarding complete'' I can get up and look for a more comfortable seat. When I did that she asked me to go back to my seat immediately without letting me speak, and not once during the 13hr 30 min flight did she come to check if I needed anything. Food was served twice, a 13hr 30 min flight and food was served twice. It was almost impossible to call flight attendants if you needed water, coffee or was starving..they were always in a hurry and a little rude. Definitely going with Emirates next time, the service there doesn't even compare!"
優點： "Loved the clean atmosphere and friendly staff."
缺點： "Nothing I didn't like."
優點： "Service with a smile and very professional. Love the quality of food and entertainment on board."
缺點： "Last minute changes of aircraft that suddenly make what one thought to be an aisle seat a middle seat! Very annoying."
優點： "Good old style service"
缺點： "Leg room is very tight"
優點： "There was an amazing chef that specially made a meal for me since I am a vegetarian and there was not an option to order a vegetarian meal when I checked in."
優點： "There was nothing about this flight that was enjoyable."
缺點： "Jammed into a 737. The only saving grace was the short length of the flight."