Bangkok airport needs a redesign to make it more accommodating for passengers with long layovers between flights. It needs a better selection of restaurants, stores and rest rooms near the departure gates. It also needs a shuttle or other transport system to help passengers transit the long distances between gates in different concourses.
Cleanliness Help for boarding and sitting Food should have been better
I liked everything from JFK to Singapore Could have been better: if it were also Singapore Airline from Singapore to Bali
Excellent service. Clean aircraft. Took off and landed on time. Did not feel it was an 18 hour flight. Will definitely fly Singapore Airlines again.
All good other than departing 1 hr late!!
缺點： "The aircraft was very cold and chilly."
優點： "Great Premium Economy experience with comfortable seats and extremely-hospitable cabin crew!"
缺點： "Archaic In-Flight Wi-Fi Plans should be brought to modern-age plans."
優點： "The crew is always amazing: highly professional, attentive and friendly. The whole experience with Singapore Airlines is always a treat."
優點： "The crew members were really nice and accommodating."
缺點： "Need more entertainment selections."
缺點： "Having boarded at SYD, during the Canberra stop, we were all required to disembarked. It was a loaded flight so the process was slow"
優點： "They were very generous with food and drinks. It was a pleasant flight."
缺點： "Our seats were uncomfortable. We did not like sitting on the front row three deep. We would have preferred the extra legroom seats we had on the 1st flight"
優點： "The crew was very helpful and courteous."
缺點： "The flight was delayed and I decreased my time in Singapore"
優點： "Staff was great as usual"
缺點： "Many entertainment monitors including my row of seats were stuck for a while. The “please fasten your seatbelt” was on the screen and made the monitor unusable for the first 1hr of the flight"
優點： "The food selection, there is several pre-order meal based on diet or your religion"
缺點： "The seat pitch at least 33""
優點： "I have bought air ticket a few months in advance. I have paid a lot after changing the flight schedule."
缺點： "I will not buy the air ticket from cheap ticket any more."
缺點： "Singapore Airlines is so wildly overrated. The service is frequently poor, and the cabin environment dirty and old unless flying on their very latest planes. Even their A380s are now stale and musty. Not nice."
優點： "The crews on board were amazing!"
缺點： "The service from the ground staffs are not as good a the crews onboard."
優點： "Everything from booking, online check-in, self printing of Boarding Pass, BIz Class lounge, Flight. Flight too short (KL to SG) for me to eat and enjoy the inflight entertainment."
缺點： "without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds."
優點： "Everything else"
缺點： "Food was less than marginal"
優點： "Quick boarding. Great entertainment system Good staff"
缺點： "Not comfortable seats"
優點： "Entertainment ok but not newest, boarding smooth, food ok"
缺點： "Long waiting time for baggage, food not exceptional"
缺點： "Cabin little bit cold"
缺點： "Cabin temperature too cool"
優點： "The attentiveness of the flight attendants and the new plane."
優點： "Great service."
缺點： "Disinfectant smell."
優點： "Flight crew, food, boarding and entertainment great."
缺點： "Just didn't like the 7 hour delay for the flight. Nobody's fault."
優點： "Everyone was very attentive and nice. The leg room is decent ."
缺點： "Some of the food didn't taste amazing, would've like maybe a different choice other than salmon or curry pork"
優點： "The main course"
缺點： "Items missing or substituted in the veg but was ok in regular meals. In one veg serving, no salad or dessert was included. Margarine instead of butter for only in the veg meal."
優點： "Frequent serving of drinks, huge selection of latest films on large screen, comfortable ride"
優點： "Nothing specific"
缺點： "Menu is average but get they need to cater for wide variety of tastes"
優點： "Crew very good as was entertainments system"
缺點： "You cannot disguise the age of the 777, 30 year old design. Noisy and basic compared to 380, 350."
優點： "Great service always"
優點： "Friendly crew, efficient boarding"
缺點： "Food not good and inefficient service, very old plane and entertainment system doesn't work properly, below expectations for such a good airline"
優點： "Red wine was good"
缺點： "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
優點： "I traveled Premium Economy. It was well worth the extra cost over regular Economy. The food was great, the crew was great, the flight was very comfortable."
優點： "Everything was outstanding. The cleanliness of the airplane, the food, the friendliness of the crew, I just can't say enough good things about my experience flying on Singapore Airlines."
優點： "Consistency of service, efficient"
缺點： "Having to convert chair to bed and vice versa. Prefer one that can just go flat st touch of button"
缺點： "poor ground and inflight crews hospitality poor food quality poor food variation"
優點： "Customer service and food couldn't be better."
優點： "New plane"
缺點： "Food served 40 min after special meals"
缺點： "The video screens need to be upgraded"
優點： "Lots of movie and game options"
缺點： "Staff was slow to tend to my needs (i.e. Water), continually bumped into my shoulder or leg. Would not accommodate moving my seat next to my wife's because a couple wanted to have an entire row to themselves. Very frustrating"
優點： "What did I like??? Um, EVERYTHING! First off I got a great price under $850 round trip to NRT from LAX was a steal! They let you check two large suit cases plus a carry on and a personal item. That all FREE!!! I travel pretty light but it was great to know they don't Nickle and dime you for bags or anything else for that matter. Staff looks amazing and treats you first class even when your in economy. They are so polite and really genuinely want to give you a above and beyond experience. And they over achieve at it! They meals are great and very satisfying. The planes are big and roomy even in economy seats. On our return flight we had a brand new plane which had a sleek touch screen monitor and controller. There mad tons of media available (articles, language games, games, movies, tv shows and more) with USB ports to charge devices on each seat. Plus 10inch personal monitors. Earbuds were included free of charge, aswell as socks toothbrush and tooth paste. They have is two big meals on our direct flight (awesome that they have direct flights). Plus, they offered free snacks too and gave us a full can of soda vs. a small cup. They come through several times offering coffee, tea, water and snacks. All free of charge. This was my first time flying Singapore Airlines and I loved it!!! I wish Everyone was this amazing! Norwegian Airlines was the opposite as far as charging for everything! Had to pay each stop for any luggage ($100 per checked bag). No meals free or charge. They wanted money for everything! And yea a skimpy sandwich was $9.00 :(."
缺點： "Earphones were poor and when replaced still did t work well"
優點： "For medium range flights SQ uses A330s. Business class is really OK, not great. Each passenger can freely choose any configuration of the seat without inconveniencing others. Food is great, both in presentation and taste, and serve with refined courtesy... I will gladly fly on this aircraft again on my way back."
缺點： "The entertainment system has literally hundreds of choices -- many, many movies for all tastes under the sky. But there is one drawback. Each movie starts, not when you are ready, but when the system is ready ; you cannot pause, resume it, no fast-forward..."
優點： "The movies"
缺點： "I had no space in my seat for 10 hours The internet I purchased was a scam that last for 15 mins It took forever to deplane The food was horrible"
Check in was a disaster. 90 minutes and only 2 economy check in desks open. Had to rush to catch the flight.
No working jet bridge to deplane, with priority customers deplaning last. Followed by bus to terminal.
Excellent service. departed on time, and arrived ahead of schedule. The whole restrictions around no food/drink is a bit weird even with Covid. Also, no mobiles and iPad use during takeoff and landing is very 2006!
缺點： "Everything was excellent - your system did not register when I clicked excellent for each category"
缺點： "For a 1 hour flight from Chiang Mai to Bangkok, they served a delicious meal and hot beverages. Great seats in business class. Nice Thai lounge in Chiang Mai airport. Would definitely fly Thai Airlines again!"
缺點： "There was no headset in my front pocket so I couldn’t watch any movie. Staff was busy doing meals and drinks over the 1.5ht window. When there was time, it was late to start any movie."
優點： "Check in is easy. Everything went smoothly. Food is like a roll stuffed with chicken and sauce. Really good actually. Kinda like a mini chicken bake from Costco They also have arcade games and a remote"
缺點： "No WIFI in First class."
缺點： "Services can be better"
缺點： "Waited 45 minutes for a bus from a remote gate without any crew anniucmwnts. A total shambles as one or two buses did a 20 minute+ circuit to offload the plane."
優點： "Amazing crew lounge just great airline"
缺點： "Passengers in front were very loud for a night flight and drinking, air crew didn't tell them to be quiet."
優點： "Comfortable flight, great crew. Good price for ticket. No luggage and change fees. Awesome. I wish American carriers were like this."
優點： "Food & entertainment are okay like the usual."
缺點： "Crew were unusually very unpleasant & rude on this particular flight considering their airlines & the country are considered the land of smiles. They should've been more pleasing since the flight has been delayed for an hour due to some technical issues in the landing gear."
缺點： "Todo muy bien todos amables buena comida salio a tiempo"
優點： "Easy flight, quite nice for such a short trip."
缺點： "It's a shame that there is no way to earn Star Alliance miles (United specifically) on the flights to Luang Prabang -- can't get them on Thai Smile and don't get Star Alliance Gold status benefits on this flight, even when booked through Thai Airways."
優點： "Crew were great"
缺點： "Food in economy could be more Thai and tasty but nicely served and efficient"
優點： "I didn’t like the seat belt it looks like a car seat belt not comfortable. The food and the service was excellent"
缺點： "The WiFi"
優點： "They do an amazing and efficient job for a 1 hour flight. Check in was smooth, and actually she made a special effort to get us a good seat. Always customer oriented."
優點： "Probably the best and cleanest Thai airline company. Friendly and professional"
缺點： "Food was so so but not a big deal."
優點： "Super friendly staff"
缺點： "Less films in German"
優點： "Simple, no surprises is a good thing"
缺點： "Nothing, everything was great."
優點： "Flight was full, but generous seat pitch and efficient crew made the difference!"
優點： "Everything was as usual. Boarding can be improve a bit."
缺點： "This time I found the food was below Thai Airways standard (which was usually good to great)."
優點： "Courteous and professional stadd"
缺點： "Some hurry up but not overly so"
優點： "Quick flight with food service and entertainment"
優點： "Ho Chi Minh City- Bangkok flight was good but BKK-Kolkata was uncomfortable. Look like very old business class set up. Overall is average standard."
缺點： "Business class seat in BKK-CCU sector. Food quality is substandard."
缺點： "食物差 設施差"
優點： "Excellent flight....painlessly"
優點： "The seat was comfortable. The crew was professional. Landing was smooth. But the smell of someone shoes/feet broke my comfortable. The crew couldn't do anything except spray the perfume."
優點： "ARN to BKK: Good crew, good seat (Thai Premium Economy - available Scandinavian flights only), on time departure and early arrival BKK."
缺點： "Food was tasty enough, but not hot when served (a common problem with many airlines) and only two options for Premium Economy. Entertainment options also limited."
優點： "The food was better than the last time."
優點： "The flight was awesome, the food was delicious and the delay was shot"
優點： "Landed ahead of schedule. Crew was terrific"
優點： "On time and service"
缺點： "Not much variety for music options in entertainment"
優點： "On time and service"
缺點： "Quite a bit odd for food from dhaka"
優點： "I was given a seat with more leg room. The check in counter staff in Bangkok took the time to offer a suggestion of adequate seating."
缺點： "The seat was a middle seat. Prefer an aisle seat. Crowded flight; no choice available to change to an aisle seat. PTV was old and difficult to set up. The seat next to me PTV was damaged. A sign clearly determine that. Perhaps a review of inventory functions would have improved that passengers experience."
缺點： "Lack of legroom"
優點： "Although it’s a short one hour flight, a light snack was served."
缺點： "No announcement for boarding, people just line up to be boarded."
優點： "Punctual and efficient flight"
缺點： "Food was poor and staff were not at all friendly"
優點： "Staff was very pleasant, food was interesting and tasty. Seats were decently comfortable for economy."
優點： "Flight overall was pretty good. Flight crew were very helpful!"
缺點： "Need to have new movies. What they have on board are movies that dates back years ago and I have seen already!"
優點： "Its a very good flight with good service and hospitality"
缺點： "I find the selection of movies and songs quite limited."
優點： "Attentive service, great food, smooth flight"
缺點： "Security queue when transferring at Bangkok Airport: Need more scanners and a fast track lane would be nice. Decor on the plane a bit tired with some paint chipping"
缺點： "Heavily delayed, and not due to weather issues, but staffing issues. Not sure if this is related to Thai Air or Tribhuvan Airport."
優點： "I bought a ticket on Thai Airways because it was the cheapest I could find other than AirAsia, I used to fly AirAsia but they now charge for almost everything. Next AirAsia will be charging an air breathing fee. I think your stewards and stewardesses are good! I like your logo and colors. I like that you fly out of Suvannaphum Airport,"
缺點： "I am truly shocked that on an Asian flight, with so many excellent Asian dishes, they served starchy, fatty, buttery, oil soaked croissant covered hot dogs and a greasy, gut buster cheese and mushroom I don't know what. Are you trying to give your future clients heart disease? To top it off, in a country blessed with excellent fresh fruit, you topped it off with another oily, starchy desert. Thank God you had water! Bangkok Air has a lounge for economy passengers, but not Thai Airways. Why not?"