優點： "crew was excellent!"
缺點： "Needs more variety of movies"
優點： "At least it was delayed so we could make it to SFO."
缺點： "The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great."
缺點： "Flight delays are always disappointing."
優點： "The crew and food was amazing, with ample entertainment selections."
缺點： "Seats. For some unknown reason, JAL uses different seats on this 787-8 flight from NRT-SAN that's 2-3 inches less in pitch than all of their other planes. This was not comfortable on a 9-hour+ flight. The flight attendants also woke us up everytime food was served so we could recline up seats."
優點： "I volunteered when flight attendant asked if I would help in exit row responsibility."
缺點： "I got SSSS on my boarding pass and was subjected to not one but TWO thorough searches at NRT and DFW!!! It was traumatic for me and when an explosives man came up, I was totally upset!!! Please explain what I did in purchasing the ticket that flagged me for this horrible search!!!"
缺點： "one crew member did not like her job, tossed the food to you, and was not pleasant like all the others."
優點： "The crews were very kind and helpful."
缺點： "I might have missed it but the useful information of the weather of the destination was not announced this trip. Some pilots make the flight more personal with their messages with their PA system. No need to be interrupted a movie we are enjoying for the promotion of inflight purchase though."
優點： "The crew was very friendly and cheerful. The beverage selection was very good and the food was decent. The on board entertainment is some of the best around. The boarding efficiency of JAL is the best I have seen."
優點： "The food the service and the staff"
優點： "The food the service and flight was great"
缺點： "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
缺點： "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
優點： "I wish all long haul flights were like this. Very clean and well maintained cabin space, good quality food, very attentive, helpful and polite cabin crew. Never thought I’d be able to say this, but the 14 hour flight with two young children in economy was a really enjoyable experience with JAL!"
缺點： "Really no complaints"
優點： "Great service. Food drink and inflight entertainment"
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "服務 電影 雪糕"
優點： "I had to change my flight and it was a terrible experience, I will book directly with the airlines from now on."
優點： "Service was excellent."
缺點： "The food could have been a little more mainstream"
優點： "Crew was polite and courteous, spoke multiple languages, they came around multiple times to offer beverages, pilot/staff kept us informed about reason for delay to gate, arrived earlier than expected, usb charging available, bathroom was cleaned multiple times during flight, clean bathroom, and there were toothbrushes/sanitary pads available in the bathroom, and enjoyed that they had Haagen Daaz ice cream."
缺點： "The pocket in front had no room to put a drink/bottle. Food was relatively better compared to other airlines but okay. Movie selection was good but compared to other airlines has less."
優點： "The attentiveness of the flight attendants. They were very helpful. Overall, the flight was a smooth one."
優點： "Jal should gave me a better resting seat. The connecting flight is too long hours. Very tiring for a 73 years old person."
缺點： "Too long and no rest."
優點： "No wait time at check in, boarding on time, friendly crew, clean plane, landing on time"
缺點： "No online check in"
優點： "Excellent service overall"
缺點： "Nothing particular"
優點： "Loved everything including entertainment selection and all the snacks left out as self-serve throughout the flight. Left and arrived on time from JFK to Narita"
缺點： "I'm picky about food and preferred the food to Tokyo on ANA to JAL. However, I take some responsibility for not making a special request pre-flight. I will do so for trip home."
優點： "The friendliness of the crew and the comfort of the seat + size of the screen"
缺點： "Possibly more food options could of been better, only had western or Japanese option"
優點： "The Japanese crews were excellent on board."
缺點： "I didn't like the way the personnel at the check in counter in Dallas. Hannah didn't seem too helpful. I don't know if she was new but she seemed reluctant to help me when I couldn't find my luggage tags. I told her I wanted a kid's meal for my son but she didn't process the request. He did not get a child meal."
優點： "The crew was always super polite and looked very professional and overall just great. The food was delicious, though the portions are small haha. I had my time behind and I was super late to boarding but the crew came looking for me and they were super nice. Definitely recommend them. Miles better than China Airlines and any of the USA based airlines too. The movie selection was pretty good and the seats were roomy and comfortable."
優點： "Food & entertainment"
優點： "The service Japan Airlines gives is always the best service possible.They treat you like they need you and not the other way around.I will fly with them again."
優點： "Great flight.The service was excelent.There was always a stewardous walking around and asking if you needed anything.Japan Aitlines is definitely one of the best in the world."
優點： "JAL 787 Coach Product is better than AA Coach 777 product. Wider Coach seats. 787 aircraft is more comfortable overall (less noisy, higher humidity, higher pressure) resulting in a better experience after my travel."
缺點： "Meals are not fantastic; they never seem to be in coach. Much of the entertainment seemed similar to what was on the same aircraft when I traveled three months earlier."
優點： "It was the best flight and airline I have flew so far. The crew was extremely professional and very helpful, the space between the sits was great and I didn't feel cramped into the sit like on any other airline. Food was excellent also!"
優點： "food was great flight attendants are courteous and reliable"
優點： "Economy seats were extremely comfortable and roomy. What a difference that makes."
缺點： "Movies available tended to be either action/terror/suspense, or old movies. Very few real dramas."
缺點： "Food so-so boxed ramen very poor bottom of the seat after 5-6 hours very hard and uncomfortable"
優點： "Comfort seat, decent food, polite service"
優點： "Good food and punctuality"
缺點： "No English subtitles for English speaking movies"
優點： "Crew was very pleasant professional and caring."
缺點： "Seat bottoms could be more comfortable."
優點： "We left on time, we arrived early. The crew was very polite and helpful. The food was decent on board and the seats were comfy."
缺點： "I wish they flew all over the USA, American carriers should be ashamed"
優點： "The service was exceptional, friendly and polite. Food was good and entertainment selection was awesome."
優點： "I was surprised that such a short flight was able to use the newest generation of the 737, the 800 series. While as cramped your typical 737, the seat backs are super thin to allow just that much extra leg room for my two-meter frame. As always, the cabin crew was lovely."
優點： "One of the most attentive crews I've ever had. Superb service. Angled flat seat was not bad at all."
優點： "This was the first leg of 3 flights back to the US and it was great!"
缺點： "There was nothing bad about this flight."
"Worst airline experience of my life, depending on how the rest of my “customer service” experience goes I may never fly american airlines again."
缺點： "typical poor computer jet poor experience. Now no service"
優點： "Not much"
缺點： "Why no service in first class?"
缺點： "Nothing. Great flight"
缺點： "The plane was cold. The entertainment was mediocure. The staff was telling the people to get in their seats quickly as they had missed their scheduled time for take off. Yet, they 1st said we would board a little late because og clearing out the previous flight. And, no one could get carry-ons above their own seats and had to go back to then come forward. The attendants should monitor better what is brought onboard. I thought they were rude. And it took almost an hr to get our luggage at the carosel."
優點： "Liked we actually made it."
缺點： "Another delayed American Airlines flight where the temperature in the cabin was as the overall apathy of the employees."
缺點： "The jerks left early despite the fact that security and baggage were backed up. We ran to our gate and barely missed the flight. Jerks! Who leaves early when so many passengers are missing?!"
優點： "You sold my seat , now I am sleeping in the airport it is no nice"
缺點： "Yes if you keep my seat"
缺點： "We landed early and had to wait 45 min on the runway."
優點： "The pilot’s landing was phenomenal."
優點： "Not much crew stayed in back almost the whole 6 1/2 hr flight and seemed not to friendly"
缺點： "It would have been better if they had departed when they said they were going to after a delay. Flight was delayed first 1 hr then two more hours. The airline finally posted that it would depart a 4 PM and we didn't even start boarding until 5PM. Then they tried to rush us on so that everyone was standing on the HOT jetway for 10 min waiting to get on the plane. Plane didn't take off til 5:35 PM. Over all on this trip I had three flights that were delayed. I'll think twice before taking American Air again."
優點： "Clean airplane."
缺點： "The in air internet is confusing and frustrating. Everyone around me was trying to figure out how to get on the internet. It’s a joke."
優點： "Crew professional and competent"
優點： "Clear communication on flight boarding"
缺點： "Attendant could have been more friendly."
缺點： "Due to missed connection, computer booked me on later flight, but in the wrong class (i.e., not first class as ticketed). Very helpful agent at O'Hare was able to remedy this though (didn't get her name. 6/25/19 at help desk near O'Hare gate L4, 7PM)"
優點： "On time"
優點： "Courteous crew and staff"
缺點： "Check bags online for all flights"
優點： "We didn’t crash."
缺點： "Very confused as to why I am receiving messages regarding confirming flight and post flight review when I did not purchase this flight. I watched it, did NOT book it. I should not be charged for it."
優點： "Worst flight crew in business class ....super lazy"
優點： "Staff were friendly and efficient"
缺點： "No snacks because of short trip, so can’t rate properly."
缺點： "Delay due to equipment failure, were not able to estimate delay"
優點： "Departure was on time"
缺點： "Really hard seats, no phone charger outlets, on board WiFi didn’t work"
優點： "Flight was delayed so much that I would miss my connection so I never went and am on a new flight today on a different airline"
優點： "Planes were clean and spacious"
缺點： "Airline didn't seem prepared with crews. Both legs had crew mgmt issues."
優點： "Smootm and in early."
缺點： "Not knowing no gratis drinks were served."
優點： "We took off and arrived on time. That was the only thing they did right."
缺點： "The service was terrible. The stewardess was clearly doing exactly what she needed to in order to not get fired."
優點： "Movie choices"
優點： "Flight attendant, David, was extremely professional and nice."
優點： "Crew and other personnel"
缺點： "I was not able to select a seat 24 hours before flight"
優點： "Smooth ride and free wine"
優點： "Probably one of the fastest and most Eddie to first class service we’ve had. Shakira was very pleasant and swift."
缺點： "They put a bunch of crying babies next to me, other than that it was a good experience."
優點： "On time"
缺點： "Terrible entertainment. A 1980s common screen. Horrible movies nobody wanted to watch and no choice was available given the common screen,"
優點： "It's not the person at the gate's fault. She tried to be very informative and kind."
缺點： "The flight was scheduled to leave at 630am. It's currently 945am and I'm still in the airport. Now a new maintenance issue was found. Flying is a first world luxury with first world problems."
優點： "It was fine. Nothing special, nothing wrong. On time."
缺點： "Delayed almost 3 hours."
優點： "Flight staff was friendly."
缺點： "Complainers. Shame on the parents who raised such pretentious a--holes."
優點： "entertainment displays on the back of every seat headrest. Nice room on Main Cabin Xtra, even with someone in the middle seat."
缺點： "1 of the flight attendants was pushy(older caucasian lady)"
優點： "Arrived. Crew was nice."
缺點： "Seat too small, cramped leg room. Was told there was no space for my carry-on and to check it, but there was plenty of space when I got on plane."
缺點： "multiple delays from American airline in Madrid and Chicago, not giving me good alternative, not owning the issue"
優點： "Boarding the plane from the back first saved longer queues. Unfortunately people cheat and the boarding officers don't send them back to the right queue. Toilets were clean. Staff excellent. I was glad all my flights were stuffed to the gunnels. Presumably that is best for the environment rather than lots of planes with fewer passengers in each."
缺點： "Passport control with new computer ID checks was fast. Baggage was slow coming. I booked through Netflights and they didn't book me a good seat. If I could have changed it myself they should have told me. On the way to Tampa on 3rd March I couldn't check in within 24 hours and had to wait half an hour while they changed our plane. BA used to do short science programmes which I loved. Shame these have finished."
優點： "* on time * courteous staff"
優點： "Easy direct flight from Detroit to Miami. The flight was on time, and we had no problems. The cost of the flight was approximately $180 round trip, which I thought was a good value."
缺點： "Checking a single bag costs $25 each way, which is irritating when they beg to check all the carry-ons at the gate."
優點： "Staff was pleasant and efficient. Schedules met my needs."
缺點： "Seats on smaller planes were very tight!!! It's not just your butt in the seat but where do you put your elbows?!?!?!?"
缺點： "I have no made it to New York yet."
優點： "I missed my flight due to LA traffic. American Airlines was very accommodating. They put me at ease and helped reach my destination. I wasn't treated like it was my fault. They totally understood and were very compassionate. Thank you."
優點： "The flight was not only on time, but a little early!! The flight crew were fantastic & the plane looked new. Everything went according to plan which rarely happens these days!!!"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
缺點： "The gate attendant was a little snarky; shirt with an older passenger. The snacks were just okay; almonds would be good, or kind bars."
優點： "Comfortable seating, good service, wide variety of entertainment options."
缺點： "I’m vegetarian and the food was horrendous and extremely limited."
缺點： "The flight was an hour and a half late getting to Cincinnati due to weather in Houston. We did make up some time in the air, however, when we got to Newark, we waited over 20 minutes to be towed to the gate! This level of service is simply unacceptable."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
優點： "The crews did a great job!"
缺點： "Departures on both legs of the flight was delayed. First one 45 minutes and second one 20 minutes. The seat on the first flight was not the best and doesn’t seem to have a tall enough back section for taller people to rest their head."
優點： "Alyessa went over & above to make us feel welcome & appreciated"
缺點： "Limited snacks"
優點： "staff was fine"
缺點： "Loaded us on the plane and kept us on the small cramped plane for 90 minutes before leaving. Just stuck sitting there"
優點： "We missed our connecting flight any had to spend the night in Washington at our expense."
優點： "Nothing. It was extremely stressful dealing with the cancellation."
優點： "Politeness of the crew, not cramped"
優點： "crew was patient and efficient"
缺點： "3+ hour delay leaving CVG due to delayed plane out of ORD"
缺點： "No seat assigned"
優點： "fast take off and good service."
優點： "Easy check in and boarding. Nice airports"
缺點： "small.seats. poor snacks"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "On time"
缺點： "Layover in Newark was too long and Newark is not a good airport for layover"
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "The Wi-Fi didn't work when I tried it on my computer."
缺點： "This flight seems to be frequently delayed waiting on the inbound aircraft from SFO to CVG"
缺點： "Almost didn't get to flight. Service desk had one person checking in bags. No communication with anyone in line and they had no help. Very poor service. Only was I made it was risking taking bag on flight."
優點： "Access to entertainment online with the app was good. Good customer service. Nice memorable suit case tag gifts for the inaugural flight. Friendly staff."
優點： "Very comfortable and enjoyable good vibe not to loud"
缺點： "There wasn't anything I didn't like it was my first flight ever and it was good"
優點： "All was good. Crew was nice to everyone."
缺點： "Two large people had carry on bags that did fit in the overhead. They kept trying different areas and delaying boarding for other passagers."
優點： "Your crew was sympathetic to the dry air and happily provided extra water when I asked"
缺點： "Fellow next to me was having a hard time with the credit card use for direct tv."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Efficient, smooth boarding, on-time push and take off, good skill on a crosswind landing."
缺點： "Being packed into a CRJ-700 with 50 of my closest friends I never knew. Snacks are ok but nothing exciting. No elbow room (I'm not obese)"
優點： "Movies on personal device"
優點： "Plane took off and landed in one piece on time - funny how we all accept that is all that matters"
缺點： "I am a connection in Chicago from A to C concourse- too far. I came to fly not walk. Then we loaded from the front to the back - crazy. Service was slow cos too few crew. Airlines completely "dis" their customers"
優點： "The crew on the plane were nice."
缺點： "You cancelled my flight when I was in chicago to cincinnati United did not offer me anything no hotel, money back nothing and I had to be somewhere very important I didn't have my thing because it was in my suitcase which i didn't get till sunday. Ended up renting a car and driving the rest of the way. Never offer anything to help me. Then United messed up my plane ticket on my way back home almost miss my flight."
優點： "My flights were on time and I didn't die."
缺點： "United Airlines doesn't have power outlets in their economy seats."
優點： "The crew was wonderful."
缺點： "The temperature on the plane was so cold that ice was falling on passengers throughout the flight from the vents. I chose coffee for my in-flight beverage to warm up, but the flight attendants did not have lids available to offer. As you can imagine, that didn't end well on a turbulent flight."
優點： "Nice aircraft"
缺點： "Late out of ORD"
優點： "The email updates on flight gates."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Everything went like clockwork, the announcements, the boarding, the take off, the landing and the on time arrival. This trip was an example of how things should go."
優點： "Comfortable and on time other than rain delays"
缺點： "Missed connecting flight and had difficulty getting help to reschedule b missed flight due to retouting to Austin"
優點： "Great friendly crew, you can tell they love their jobs"
缺點： "Liked everything"
缺點： "Flight was delayed 2 1/2 hours, transferred carriers and still don't have my bag"
缺點： "The flight was delayed so that I would miss my connecting flight so they change me to a different flight which was been cancelled and I had to get a different flight to Detroit where I landed as far from my departing gate as you could possibly make it with 20 minutes to get there"
缺點： "Waiting In the airport 6hr waiting on a flight that takes and hour"
優點： "We finally got to Chicago.... In one piece!"
缺點： "The delay, the plane changed so the seat assignments changed but we were not given new boarding passes, A MESS!"
優點： "on time, clean plane, efficient crew."
缺點： "The snack food was the worst I've ever had on any flight. It was some kind of Asian-style snack and I almost gagged. Never had a snack on a plane I couldn't eat until now."
缺點： "Flight delayed so booked on another flight. Get to layover and was told that United tried but couldn't book the second leg of the flight after all. Before we left our original destination, they assured us all the arrangements had been made. Lying to customers doesn't look good for businesses."
豁免更改費用。 搜尋 辛辛那提出發的彈性機票