Couldn't check in online. Wasn't able to sit next to my wife.
Trash they booked a flight that was non existent had to call credit card company for chargeback. Do not fly with them or book through kayak they will cancel ur flight without notification
Easy flight boarded late but they made up the time
優點： "I paid extra to get bulkhead seat. But the monitor won't stay up. So I asked for help. Flight attendant used duct tape for both my monitor and the one next to mine."
缺點： "My boarding pass was marked with SSSS and I was subjected to another security search at the gate in NRT! They laid out all my carry-on stuff in 2 long tables and swabbed both my hands. Then sent me on my way, leaving my passport on the table. Good thing I had the presence of mind to look for it!!!"
優點： "Crew was attentive and informative of delays"
缺點： "This was American Airlines .. my Bags came out late even though i was in Biz Class"
優點： "JAL flight crew were excellent and friendly"
優點： "The crews were very kind and helpful."
優點： "they assisted my aunt very well all through out her flight"
優點： "The service are great!"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Premium economy is more worth that the price"
優點： "Food was acceptable. Stewardess very helpful"
缺點： "On a long flight it is good to have a good movie. Selection very bad. Seats r not comfortable seat turns into bed but lower part is too low. Poor design. Food not very good"
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Liked creative approaches with the meals, with new/different menu - some room for improvements but generally good Loved the movie selection"
缺點： "Found the seats hard and uncomfortable after a few hours although the leg space was more generous in economy than United/ANA"
優點： "Good space between seats. Cleanest of the restroom. Nice crew service"
優點： "Very family friendly. Good entertainment system."
優點： "Inspire of bad weather, the pilot executed a perfect landing !"
優點： "So cramped. Very uncomfortable flight."
優點： "I had to change my flight and it was a terrible experience, I will book directly with the airlines from now on."
優點： "Service and airplane are the best!"
缺點： "Meal was served frozen."
優點： "The Flight staff are very professional. The food and service were excellent."
缺點： "The only downside was the long layover (7.5 hrs) in Narita airport."
缺點： "The dinner meal was not what I requested. A roll with breakfast would have helped. The shrimp was good what was under them was not so good. We had to wait tell last minute to sit together."
優點： "The crew, the flight, the pilot to cabin communications, the food, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
缺點： "A Japan Airlines employee escorted me every step of the way to ensure that I made my connecting flight from Tokyo to San Diego because I only had an hour and ten minute layover and this can be challenging when you’re in a foreign country. I cannot thank Japan Airlines enough for how easy they made traveling and how comfortable they made me feel. I Highly recommend flying Japan Airlines for your travels."
優點： "The airplane is clean, toilets are super nice! Service is very good, legroom is adequate. I like the rice dishes on board. Overall, excellent."
優點： "I was very impressed with the courtesy and efficiency of the pilots and crew. Staff were very helpful and polite. A very good experience overall."
缺點： "The stewardess making announcements overhead on the PA system speak very softly and can be very difficult to hear and understand in addition to their accent. I know the safety cards are available for that info but the "in-flight" announcements are the ones that I worry I'm missing important information due to my misunderstanding."
優點： "Fast flight"
缺點： "No entertainment."
優點： "Always a good crew .. they go out of their way to make sure you are comfortable."
優點： "All was efficient but no standout"
缺點： "Nothing was bad enough to mention this column"
優點： "We were numb from a long flight over the ocean. Pleasant flight with helpful crew, and it helped that some of them knew English."
優點： "Food & entertainment"
優點： "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
缺點： "They every bad customer service, I never seen before"
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "The crew member was excellent and his charisma really made up for any shortcomings this little "puddle jumper" had. He even helped my companion out with some advice for relieving his ear pressure."
優點： "Nice people, good food"
缺點： "Old-=fashioned business configuration"
缺點： "Not anyone fault but I wish seating was better fitted in economy for taller people"
優點： "Everything was perfect - crew, food, service, comfort, entertainment."
優點： "Went premium economy for such a long flight- NYC to Tokyo- to Sydney. Seats were great as was crew and everything!"
缺點： "No complaints!"
優點： "The hospitality of the crew"
缺點： "Flight was diverted to another airport and when we finally got to Tokyo, the next flight's gate had closed even though it didn't leave for another two hours. We had to wait in a huge line to get rebooked and it was clear the Japan Airlines employees did not know what they were doing. Put me on a flight next day and couldn't even provide hotels for us (gave us $100 to find our own which was near impossible at that time). I had to sleep in a sleeping bag in the airport overnight by myself."
優點： "The crew was very pleasant and helpful. Overall it was as good as a 12 hour economy flight can go."
缺點： "Unfortunately they ran out of some food by the time they got to us and only had fish left. It was okay, just not my favorite. We were 35 minutes late taking off which contributed with me missing my connecting flight."
缺點： "I never like flying into Narita - each time I have to have my boarding pass reissued and baggage rechecked. I like the YVR process where you just put your bags on a conveyor after clearing customs."
Less fish options for food. Loading system creates a problem with overhead storage. Other than that, my experience was great
There was a little delay in the boarding
They wouldn’t let me board because Japan changed their entry policies and I did not get notified. Had to wait another day, pay rebooking fees and miss my family that I haven’t seen in 4 months. TERRIBLE!!
It's ok flying ANA. I'm going to fly again with this airlines and endorsed them to my friends
優點： "I loved the film with kabuki characters to introduce safety procedures."
缺點： "More seating room, better ventilation."
優點： "The cabin staff were extremely caring."
優點： "Food was good"
缺點： "Disappointed with some of flight attendants. ANA used to provide best customer service."
缺點： "Seats are way too small, incredibly uncomfortable to the point of painful ness. More luggage space"
優點： "Service, entertainment , drinks, everything! Very good!"
優點： "Great experience overall."
優點： "The whole process from boarding to exit was perfect. The seats, the food the service was great"
缺點： "The movie selection is somewhat weak"
優點： "Overall the service was good."
缺點： "ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
優點： "I liked how much leg room we had. I also liked the movie selection and the food."
缺點： "It would have been nice to have water more frequently during the flight."
優點： "Typical ANA quality. Bumpy flight but handled very well."
缺點： "Nothing in particular."
優點： "Smooth boarding and smiley staff."
缺點： "No tv/ intertainment on the plane"
優點： "The crew are all nice and helpful"
優點： "The food and the very friendly and courteous flight attendants."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Their service"
優點： "Nice 777 plane, good snack"
優點： "Service was excellent. Crew did not accept tip. Food could be better."
優點： "Good service"
缺點： "baggage was broken."
優點： "Nice smile and service. Food is good as well"
缺點： "Arrived later than schedule"
缺點： "Not enough space to put my luggages"
優點： "This was my first time flying ANA (LAX to Haneda and back) and I have to admit it was surprisingly great. I am a pretty tall guy and found the room for my feet in economy to be more than adequate even though i found myself in a middle seat both flights. The flight attendants were extremely attentive, even as my flights were both overnight/red-eyes. The selection of movies available at each seat was pretty good and included your standard Hollywood stuff along with a decent selection of Japanese film, television, and various documentaries. Whether or not subtitles are available for non-Japanese speakers for Japanese language media was kind of hit and miss (I actually did browse around quite a bit), but I was impressed nonetheless. I would warn some western based travelers that they may not find the food to be all that appetizing. I chose the Japanese style option both flights (rice, miso, salad, fish), however I know that had I had any of my family members along for the flight they would have gone with the international option and they probably wouldn't have enjoyed it all that much."
優點： "Cheap prise"
缺點： "Food and entertainment"
優點： "Comfortable seats, very friendly staff."
優點： "Crew are nice, helpful and polite"
缺點： "Airport problems turned it into a very long flight. We circled around Narita for hours"
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "The friendliness of the staff and that the plane arrived on time with no delays. Leg room was ok. My luggage did not get lost. Entertainment selection was good. Overall it was good experience. The landing was smoothly done."
缺點： "Food was ok. Seats were not comfortable. Started feeling sick to my stomach because of the lack of sleep."
優點： "Food was excellent. Very polite and helpful staff. Clean restrooms."
缺點： "Seats barely recline. Impossible to sleep without hurting neck. Good but low number of Indian/Hindi films."
優點： "Good food and service"
缺點： "Delay too much time"
優點： "The crew was very friendly and attentive. The food was generous and very good"
缺點： "There really wasn't anything I didn't like"
優點： "All the Japanese food are delicious! The crew are polite and nice"
缺點： "I suppose, not enough variety of American movie. In my opinion"
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "Most all."
缺點： "Old business class configuration. Today, expectations are for lie-flat chairs, especially for longer flights leaving at very early hours."
優點： "The crew"
缺點： "No food available only drinks"
優點： "The middle seats were seperated, so I had my own arm rests"
優點： "Everything but the food menu. But it's okay. I usually order Hindu meal."
缺點： "Nothing except food menu. The standard menu does not change very much. It's always very similar."
優點： "Treated with respect and calmness."
優點： "ANA food and service is awesome"
優點： "My Marine son and I traveled ANA from Okinawa to Hiroshima. We had to be bussed out to our plane but it was so worth it because we were on a Star Wars plane."
缺點： "My son and I had made separate reservations and they lost his. however he was able to get on the flight and they sat us together."
缺點： "Tokyo to delhi flight seat does not recline all way as compare with Tokyo to San Jose flight."
優點： "ANA service is always great. Always my first choice."
缺點： "The 777-200 on this route is getting a little old. It would be nice to have one of their newer 787 planes instead. And there is no Premium Economy option."
優點： "I liked the friendly staff, the movie selection was also great!"
缺點： "The food wasn't great and they fed us as soon as we boarded and right before we landed. There was about 8 hours in between and we were starving!"
優點： "Boarding was easy and the crew and service were excellent. Overall, the food on this flight was also enjoyable."
缺點： "I find the 777 SFO -> Tokyo, and Tokyo -> SFO cabin gets too warm when trying to sleep. With a warm blanket provided, I would suggest keeping the cabin a bit cooler and providing extra blankets if people need them. Also the movie selection on ANA is not nearly as comprehensive as what United provides on international flights."
優點： "Excellent service and flight experience!! Thank you."
優點： "Snacks, Timings, beverages, entertainment."
缺點： "Space, main course food"
Good: The flight landing was smooth. Bad: Gave only a cup of water, rather than a bottle for the night. Good: The flight attendant refilled the tea cup.
Everything was wonderful but the only thing is the kids running around and screaming. Other wise, I am very satisfied.
優點： "Entertainment was great!"
缺點： "The check-in was stressful and congested."
優點： "Nothing at all,I had a horrible flight"
缺點： "timing and be more respectful to the costumers, and be nice"
缺點： "It would be great if you could serve warm food instead of bread."
優點： "Both friendly and professional"
缺點： "All is perfect! They couldn’t be better"
缺點： "The flight from Cairo to Istanbul was delayed one hour and I missed my flight from Istanbul to Houston and i had to get a visa for $30 in cash and spend the night in Istanbul thus I will be arriving a day late in Houston. I was offered no assistance to avoid missing my flight. I had to run only to find my other plane left without me..."
缺點： "The best Airlines ever from every aspects, I’m frequent traveler of Turkish airlines and will be for good."
優點： "Person kicked seat due to reclining and crew did NOTHING to stop. Turkish sold seat as extended comfort, but then said at the gate that they don’t have such seats!!"
缺點： "Fly another airline"
缺點： "A very good entertainment and comfortable space between the seat"
優點： "Everything else but seats."
缺點： "Seats are very small and there is not much room even though I am only 5.4 and 140 pound."
缺點： "seat cannot recline"
優點： "I never usually like plane food but liked Turkish Airline meals on all flights I’ve been on so far"
缺點： "I do like turkish airlines but wasn’t happy with this flight. On check in we were left with seats towards the back of the aircraft. The lady seated neit to us in the aisle seat was in a wheel chair so was a problem if having to get in and out. I didn’t think it was fair that a person who depends on a wheel chair sits so far back on a plane. She also had to deal with our crying baby"
優點： "I loved the customer service and the staff are ever so friendly. Always smiling and making sure we are ok. Polite and helpful."
優點： "Food was good."
缺點： "Way too hot. It felt like we couldn’t breathe the first 90 minutes of the flight it was so hot. Then we kind of got used to it. Bathrooms were dirty and the whole plane smelled of pee. Awful experience."
優點： "Food, entertainment"
缺點： "Terrible check-in (30min waiting), boarding was uncoordinated, and the cabin was probably 30 degrees!"
缺點： "Same problem as the first segment (see above)"
優點： "Only two thing. The bathrooms and the intertainment"
缺點： "Seats are very compacted, lack of space and so close to reduced leg room resulting an agonizing experience to a new level of torture, unnacceptable on 14 hrs of imtercontinental flight. One word “horrid”"
優點： "Timeliness of flights. 3 of 4 planes modern and well appointed! VERY good food."
缺點： "Good plane. Comfortable seats and entertainment system."
優點： "Food was great."
缺點： "Long waits, poor communication, either too warm or too cold"
優點： "It was a short flight. Lemonade"
優點： "The entertainment selection for the long flight was very appealing. It had enough movies to help me pass the entire time. The food was pretty decent and the selection of drinks was surprising with the free alcohol."
缺點： "The boarding process was like every other in Europe that we saw. No boarding zones and a bus to the plane."
優點： "Crew was top notch. Very friendly and accommodating. Always a smile on their faces. Arline was nice and clean. Long flight but comfortable. Keep it up and continue to improve. I will be a repeat costumer"
缺點： "no complaints whatsoever"
優點： "The food was great and the service was very good."
優點： "Awesome cabin crew."
缺點： "Tight seats and some passengers were so noisy and loud throughout the trip."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Food, entertainment and the airline crew excelente"
缺點： "The seat a little inconfortable for me"
缺點： "The sound from the headphones is just horrible. I decided not to listen to music and could barely hear the voices in a movie."
優點： "Comfy seats, bit more leg room than other airlines. It arrived earlier!"
優點： "Best Pilots The fleet is newer The individual screens and movie options Safety"
缺點： "the seating space is terrible your female flight attendants were very crabby the food choices were very poor compared to previous years"
優點： "Great experience for my first international flight."
優點： "Our screens didn't work and they wouldn't move us to a business class seat. It was also freezing, everyone was complaining, I even got sick. It's the worst. Will never travel again with them"
優點： "The food was the best airplane food I've ever had and the alcohol was free. (By contrast, our SAS flight cost nearly twice as much, left two hours late, causing us to miss our connection, the food was medicore, and the alcohol cost extra). The warm towels were a nice touch. I also appreciated the video regarding in-seat stretching exercises, which were particularly helpful on a long flight. It was nice to board from both the the back and the front of the plane."
缺點： "The seats were too cramped for an 11+ hour flight. One minor annoyance: the flight left in the morning and remained sunlit the whole way as we were heading west. The passenger behind us was trying to sleep and complained to the crew about our shade being up even though she was not wearing the eye covers the crew had given everyone. The crew asked us (politely) more than once to put the shade down, but the electric light was not sufficient for our reading. I don't fault the crew for trying to accommodate an unhappy passenger, but it was an imposition on us as well."
優點： "Way too many announcements throughout the flight. We has a crazy amount of security checks which caused a delay then had a bus ride to the other side of the airport to get on the plane!"
優點： "Pretty good quality for an economy class, including free beer and wine, and a variety of movies. Price was the best."
缺點： "The crew deodorizing the bathrooms every hour or so (overdoing ...)."
優點： "Food, crew, comfort, not a full flight, enough room for everyone"
缺點： "Plane was one of the old ones but I understand why it was used on small hauls, but it could definitely be upgraded to provide the top of the line service and luxury Turkish is known for and stands for."
優點： "Entertainment was very nice."
缺點： "Bath room was not clean during the flight. Flight attendants can be nicer."
優點： "the crew were great clean cabin"
缺點： "no entertainment systems lowered the food standard comparing to previous time I flew with them long boarding times"
優點： "Excellent STAR lounge in Istanbul Good service, once settled. Friendly staff."
缺點： "On line check-in system does not remember frequent flier info. Passport check at gate was poorly managed. Everyone was in waiting area then told to get out and stand in line for passport check. It happened each time so this seems to be their normal process. On flight back they bused us to the airplane and waited for all three buses to arrive at the airplane before allowing anyone to board. Flight attendants helped with moving carry on bags in bins but with little consideration to the items. Completely unorganized boarding process to the point it is worth paying a little more to fly a different airline."
優點： "The food was really good but very little"
缺點： "Unfortunately I asked three ( 3 ) time for plankitte during the flight but with No response from (2 )differant"
缺點： "Everything good"
優點： "I liked everything about the flight. Smoth flight good cabine crew and great service from stuardes"
缺點： "Everything was good no reason not to like turkish airlines. I enjoy everytime i travel from kabul to istambul and from istanbul to prishtina and vise versa"
優點： "Friendly smiling faces, smooth boarding, clean and fresh seats, excellent in-flight entertainment, delicious food and timeliness of flight. THY is always on the top!"
優點： "Loved the leg room and movie/live TV selection"
優點： "The food and entertainment were great. The crew was good but..."
缺點： "...I could not feel the air conditioning at all where I was sitting in the back of the plane. I was literally sweating the entire flight. When I asked the flight attendants about it they muttered that they would take care of it and then never did. It was a very uncomfortable flight."
優點： "The service was great non stop and the goodies for the kids was amazing."
缺點： "All was good"
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "crew was friendly, I slept through most of the trip."
優點： "Loved the food. The crew members were extremely dedicated to making your flight go smoothly. They were very good."
缺點： "Bumpy on the way back."
No Air Canada rep at the ticketing desk. Spoke with United (assumed partner) and they directed me to wait in the Air Canada line. I was 2 hours early for this flight since it was international. No one ever showed at the Air Canada desk so I spoke with United again and they said that Air Canada transferred the plane to them (truth?) and pulled up my ticket. The ticket was denied due to a carry-on limitation (is this real?). United cancel the flights and started to rebook but they said they had no authority to rebook since it was with Air Canada. After 3 hours of being on hold and speaking with multiple people at Air Canada they informed me that the United canceled my whole trip and marked it as a no show (again, 2 hours early). They refused to rebook or refund.
Not to buckle and dime passengers with fees, check bag fee, aisle fee, etc. I paid for tixs with mileage plus business card and I should have gotten 1 free bag per person but was charged 30 per bag and they were small bags
Jazz planes are unacceptably old inside and out. Mechanical issues, unclean, broken. It could have been great if the plan actually got off the ground, but since it was so old, it had trouble even getting to the tarmac, let alone taking off the ground. Its mechanical set off a domino effect of delays that caused me to be travelling for nearly 24 hours when it should have taken 8. I still haven't even made it to my absolute final destination.
We had a very early flight. No one was at the check in desk until 1 1/2 hrs before the flight Only one person, very slow, making tsa line long when we got to it and pushed getting to gate.
One direct flight would be preferred. All else was very good.
優點： "The whole process from check-in to getting luggage was smooth."
缺點： "Food wasn't great. It wasn't terrible either but I've had better."
優點： "Everything was great. From food to entertainment was great."
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
優點： "Crew and staff were pleasant"
缺點： "Consistently the longest shortest flight in Canada"
優點： "In flight attendance was excellent and we were nearly overfed with plenty of drinks, snacks and meals. It was nice to see both young and elderly ladies as air hostess. This is a strong statement in non discrimination on Account of age in employment. To see a red Indian lady among them was very refreshing."
缺點： "Dimming of the windows was not user friendly and we had to put up with bright reflected lights from clouds. On ground both in Calgary and Vancouver the wheel chair attendance was not at the same level as in Frankfurt where it had been given with paramedic competence."
優點： "Captain kept us in a loop. Great crew."
缺點： "Boarding was a mess. I really wish A/C would implement some sensible system. Had to delay departure to unload someone's bag. We made up the time only to loop around LHR for 25min."
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
缺點： "Steward. & meals"
優點： "Seats were comfortable. Food was OK."
缺點： "Pas assez de films et séries en français . Pas assez de comptoir Nexus en fonction à l’aer De montreal(2 seulement)"
優點： "On-line checkin with app and mobile boarding passes like a breeze compared to Sunwing catastrophe. And what a great landing with no visibility at full throttle to counter cross winds. Impressive!"
缺點： "Charged my wife’s seat even though she is Altitude 25K"
優點： "Our connecting flight was cancelled due to weather. That is truly out of the airline’s control. What is in their control is communicating the status of the flight with us. When we checked in they took email addresses and cell phone numbers for status updates. We never received any updates. Consequently we didn’t know the flight had been cancelled until it was too late to make an adequate adjustment. On top of that we had to deal with the worst customer service rep in the world at the ticket booth when we struggled to make alternate plans. Completely unsatisfactory experience."
缺點： "Flight was delayed for 3 and half hours."
缺點： "Didn't board as I missed the connection."
缺點： "No vegetarian options"
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
優點： "Flew Business Class from LAX to YYZ and the flight attendant was great."
缺點： "Flew on an A320-200 and the cabin is a bit dated compared to its US competitors. The inflight entertainment system is dated and needs an upgrade and the food offered was mediocre."
優點： "Clean plane. Polite staff"
缺點： "Little leg room"
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
優點： "Upgraded to first class"
缺點： "Plane was old"
優點： "Service on the plane was good"
缺點： "Boarding took forever and the plane took off an hour late due to boarding inefficiencies)"
優點： "Excellent flight from boarding to arrival. The flight crew performed beyond expectation. There were obvious obstacles in their way when performing their duties and customer service. What stood out as stellar was their patience in helping people where english was not their first language. When serving beverages to these passengers the flight attendants would ask what beverage they prefered. Their answers were inaudible and confusing. Attendants displayed container beverage and when it was still unable to understand their poor answers they did not give up. Finally it was understood they would like hot tea, and i noticed they performmed beyond expectation. These asian passengers would clogg the isles for attendants by going to the washroom and visiting other friends on this flight creating serving obstacles. Frankly, I prayed for the attendants when they were climbing over seated passengers and appeared orientationally lost from their seats on this flight. You would think it was their first flight; but then the flight attendant would appear, and in classic manner would ask - Can I help you? I am comforted by the displayed patience, ability to take punishment from disfunctional riders who failed to notice how other passengers behaved and how professionally the crew operated from beginning to end. I always prefer to fly with Air Canada. Thank you!"
缺點： "Jamming the middle seats of the flight with late arriving asian passengers who would have been better off seated together."
優點： "Hi, even though i had online checked in, I had to wait 45 min in the queu just to leave my luggage. The reason for this increadable long queu was the insufficient crew. There were only three people were working on the desks for three different flights. It was really overwhelming!"
優點： "Service in the cabin was great."
缺點： "Can't think of anything"
缺點： "Cherry on top: they messed up putting my baggage into the connecting flight."
優點： "The good, each seat has a tv."
缺點： "Waiting over 72 hours and my bag has still not arrived. Both planes were delayed, even with the 2nd flight being delayed I still had to run in order to make it. Being on time is not something Air Canada has figured out."
優點： "The ticket agent in Cincinnati was courteous and informative. Very helpful"
缺點： "No free meal on 6 hours flight, small plane, chanel gates..."
優點： "It was an easy flight and went smoothly."
缺點： "Flight was delayed for hours first without any communication, later with very unclear communication. Spent multiple hours at the airport just to have to fly out next morning at 6:30am. Wasted day, wasted night. Delays can happen, but according to the finally communicated cause this could all have been communicated early on (crew not available in Cleveland, that was two flight legs earlier)."
缺點： "Flight was delayed four hours. After landing, sat on the runway for one hour waiting for a gate. horrible."
優點： "Understaffed flight Crew, extremely slow crew , took 1 hour and 45 minutes to distribute drinks. Horrible customer service and horrible smelly cloth seats so cramped your knees hit the little pouch on the sit in front of you. Worse airline ever. Only perk was the cost of the flight $1100 from Orlando to Nice. They had the best price for a last minute flight. But not worth it. My god I have to say this is really the most unorganized airline I've ever flown."
缺點： "Understaffed flight Crew, extremely slow crew, horrible customer service and horrible smelly cloth seats so cramped your knees hit th e little pouch on the sit in front of you. Worse airline ever."
缺點： "How can you operate a plane with no operable washroom? I left the plane in pain. I hope Air Canada execs have the same pain one day! Shame on you!"
缺點： "The seating was tight."
優點： "Love the free coffee dispenser in the aiport! Staff very friendly and helpful."
缺點： "Left a few min late"
優點： "Airplane was clean and crew was nice."
優點： "Air staff were somewhat pleasant."
缺點： "Plane (767-300) is so old you have to use their app on your own device to watch movies. Plane is so long it takes forever for even simple beverage service to get to you, blocking aisles for hours while various carts are dragged about. Servings were mean, you could only get the can of soda if you begged, refills were also slim, and ice was a cube, maybe two. At one point I was so dry I had to page air staff to ask for more water (and I Never do that!). Food was mediocre at best. Landing, plane shook so hard I thought it would come apart! Planes like this need to be retired FAST. Last time I will fly this equipment. I'm literally going to pay all those ridiculous fees to change my return flight. Hated this exhausting, inconvenient, unpleasant and entirely too expensive experience. Don't fly Air Canada overseas!!"