We sat on the runway for over an hour bc there was a technical glitch on the ground related to baggage. Very annoying and a lot of folks missed their connection.
After pulling away from the gate we sat on the tarmac for 90 minutes with hardly any explanation from the captain. Rows seem more cramped than before.
Internet connection to watch media was very spotty.
On time, friendly, Excellent flying experience.
The temperature on the flight was cold.
Great flight - great crew. Thanks American!
Flight Miami São Paulo was amazing but São Paulo to Recife was not. The airplane had not AC before it take off and when asked about to turn the AC on the flight attendant was rude and told me to wait for it to be on in the air. Totally disrespectful with all the crew who as tired after a international flight.
Worst airline experience of my life, depending on how the rest of my “customer service” experience goes I may never fly american airlines again.
It was comfortable and organized.
缺點： "Very good I like it👌"
優點： "Not much"
缺點： "Why no service in first class?"
優點： "It got me to my destination safely."
缺點： "Very abrupt service. Not much room."
優點： "Liked we actually made it."
缺點： "Another delayed American Airlines flight where the temperature in the cabin was as the overall apathy of the employees."
優點： "You sold my seat , now I am sleeping in the airport it is no nice"
缺點： "Yes if you keep my seat"
缺點： "We landed early and had to wait 45 min on the runway."
優點： "Crew professional and competent"
優點： "Clear communication on flight boarding"
缺點： "Attendant could have been more friendly."
缺點： "Due to missed connection, computer booked me on later flight, but in the wrong class (i.e., not first class as ticketed). Very helpful agent at O'Hare was able to remedy this though (didn't get her name. 6/25/19 at help desk near O'Hare gate L4, 7PM)"
缺點： "almost an hour late - and no explanation. First class was about equal to Jet Blue regular class but without seat power."
缺點： "Checked baggage untimely, causing me to miss the train"
缺點： "AMERICAN IS THE WORST. Never flying with them again. My flight was cancelled, &they would NOT rebook me until 2 days later. REFUSED to compensate for the hotel I booked for the night. Held my baggage hostage & would not return it for a whole day. And their customer service is non-existent."
缺點： "Staff, room, boarding process, flight schedule and more!"
優點： "Courteous crew and staff"
缺點： "Check bags online for all flights"
缺點： "Very confused as to why I am receiving messages regarding confirming flight and post flight review when I did not purchase this flight. I watched it, did NOT book it. I should not be charged for it."
優點： "The pilot was very friendly and understanding over the intercom."
缺點： "As usual with PHL, lots of delays and issues. Had to switch planes after delayed boarding for a SECOND maintenance issue. After arriving at AVP, I noticed that both my valeted carry-on and my checked-in suitcase were drenched. My bags were clearly mishandled, and all of my clothing and devices are now wet. Beyond disappointed."
優點： "Departure was on time"
缺點： "Really hard seats, no phone charger outlets, on board WiFi didn’t work"
優點： "Flight was delayed so much that I would miss my connection so I never went and am on a new flight today on a different airline"
優點： "Smootm and in early."
缺點： "Not knowing no gratis drinks were served."
優點： "Can’t say anything good"
缺點： "When boarding crew was rude because carry on did not fit the overhead compartment. No options to choose from for entertainment. Flight was delayed almost an hour while sitting in plane. Food options almost nonexistent"
優點： "We took off and arrived on time. That was the only thing they did right."
缺點： "The service was terrible. The stewardess was clearly doing exactly what she needed to in order to not get fired."
優點： "More Space between passengers. Would like not to be in constant contact with someone."
缺點： "There was no room."
優點： "Flight attendant, David, was extremely professional and nice."
優點： "Flight was on time."
缺點： "Old aircraft, terrible food, practically no entertainment, narrow seats - although they were comfortable."
優點： "On time and what was advertised. Considering that the flight was after Thanksgiving and very full, we still had a good experience."
缺點： "had tons more room on a domestic JetBlue flight than I did on American,."
缺點： "They put a bunch of crying babies next to me, other than that it was a good experience."
缺點： "flight kept getting changed from delayed to on time then we finally get on the runway and have to shut the engines down and we were told that we would have to wait there for an hour"
優點： "Pilots were excellent and flight crew was good."
缺點： "I signed up for a British Airways flight and American Airlines flew the route."
優點： "Nothing... did not end up taking the flight as when we got to the airport to check in they told us that they overbooked and we had to take a flight the next morning. They did offer to put us up in a hotel and pay for the taxi to and from but we were not pleased. We needed to get to our destination that night so we had to buy tickets on another airline."
缺點： "See above."
優點： "It's not the person at the gate's fault. She tried to be very informative and kind."
缺點： "The flight was scheduled to leave at 630am. It's currently 945am and I'm still in the airport. Now a new maintenance issue was found. Flying is a first world luxury with first world problems."
優點： "It was fine. Nothing special, nothing wrong. On time."
優點： "* on time * courteous staff"
優點： "Staff was pleasant and efficient. Schedules met my needs."
缺點： "Seats on smaller planes were very tight!!! It's not just your butt in the seat but where do you put your elbows?!?!?!?"
No Air Canada rep at the ticketing desk. Spoke with United (assumed partner) and they directed me to wait in the Air Canada line. I was 2 hours early for this flight since it was international. No one ever showed at the Air Canada desk so I spoke with United again and they said that Air Canada transferred the plane to them (truth?) and pulled up my ticket. The ticket was denied due to a carry-on limitation (is this real?). United cancel the flights and started to rebook but they said they had no authority to rebook since it was with Air Canada. After 3 hours of being on hold and speaking with multiple people at Air Canada they informed me that the United canceled my whole trip and marked it as a no show (again, 2 hours early). They refused to rebook or refund.
Not to buckle and dime passengers with fees, check bag fee, aisle fee, etc. I paid for tixs with mileage plus business card and I should have gotten 1 free bag per person but was charged 30 per bag and they were small bags
Jazz planes are unacceptably old inside and out. Mechanical issues, unclean, broken. It could have been great if the plan actually got off the ground, but since it was so old, it had trouble even getting to the tarmac, let alone taking off the ground. Its mechanical set off a domino effect of delays that caused me to be travelling for nearly 24 hours when it should have taken 8. I still haven't even made it to my absolute final destination.
We had a very early flight. No one was at the check in desk until 1 1/2 hrs before the flight Only one person, very slow, making tsa line long when we got to it and pushed getting to gate.
One direct flight would be preferred. All else was very good.
優點： "The whole process from check-in to getting luggage was smooth."
缺點： "Food wasn't great. It wasn't terrible either but I've had better."
優點： "Everything was great. From food to entertainment was great."
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
優點： "Crew and staff were pleasant"
缺點： "Consistently the longest shortest flight in Canada"
優點： "In flight attendance was excellent and we were nearly overfed with plenty of drinks, snacks and meals. It was nice to see both young and elderly ladies as air hostess. This is a strong statement in non discrimination on Account of age in employment. To see a red Indian lady among them was very refreshing."
缺點： "Dimming of the windows was not user friendly and we had to put up with bright reflected lights from clouds. On ground both in Calgary and Vancouver the wheel chair attendance was not at the same level as in Frankfurt where it had been given with paramedic competence."
優點： "Captain kept us in a loop. Great crew."
缺點： "Boarding was a mess. I really wish A/C would implement some sensible system. Had to delay departure to unload someone's bag. We made up the time only to loop around LHR for 25min."
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
缺點： "Steward. & meals"
優點： "Seats were comfortable. Food was OK."
缺點： "Pas assez de films et séries en français . Pas assez de comptoir Nexus en fonction à l’aer De montreal(2 seulement)"
優點： "On-line checkin with app and mobile boarding passes like a breeze compared to Sunwing catastrophe. And what a great landing with no visibility at full throttle to counter cross winds. Impressive!"
缺點： "Charged my wife’s seat even though she is Altitude 25K"
優點： "Our connecting flight was cancelled due to weather. That is truly out of the airline’s control. What is in their control is communicating the status of the flight with us. When we checked in they took email addresses and cell phone numbers for status updates. We never received any updates. Consequently we didn’t know the flight had been cancelled until it was too late to make an adequate adjustment. On top of that we had to deal with the worst customer service rep in the world at the ticket booth when we struggled to make alternate plans. Completely unsatisfactory experience."
缺點： "Flight was delayed for 3 and half hours."
缺點： "Didn't board as I missed the connection."
缺點： "No vegetarian options"
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
優點： "Flew Business Class from LAX to YYZ and the flight attendant was great."
缺點： "Flew on an A320-200 and the cabin is a bit dated compared to its US competitors. The inflight entertainment system is dated and needs an upgrade and the food offered was mediocre."
優點： "Clean plane. Polite staff"
缺點： "Little leg room"
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
優點： "Upgraded to first class"
缺點： "Plane was old"
優點： "Service on the plane was good"
缺點： "Boarding took forever and the plane took off an hour late due to boarding inefficiencies)"
優點： "Excellent flight from boarding to arrival. The flight crew performed beyond expectation. There were obvious obstacles in their way when performing their duties and customer service. What stood out as stellar was their patience in helping people where english was not their first language. When serving beverages to these passengers the flight attendants would ask what beverage they prefered. Their answers were inaudible and confusing. Attendants displayed container beverage and when it was still unable to understand their poor answers they did not give up. Finally it was understood they would like hot tea, and i noticed they performmed beyond expectation. These asian passengers would clogg the isles for attendants by going to the washroom and visiting other friends on this flight creating serving obstacles. Frankly, I prayed for the attendants when they were climbing over seated passengers and appeared orientationally lost from their seats on this flight. You would think it was their first flight; but then the flight attendant would appear, and in classic manner would ask - Can I help you? I am comforted by the displayed patience, ability to take punishment from disfunctional riders who failed to notice how other passengers behaved and how professionally the crew operated from beginning to end. I always prefer to fly with Air Canada. Thank you!"
缺點： "Jamming the middle seats of the flight with late arriving asian passengers who would have been better off seated together."
優點： "Hi, even though i had online checked in, I had to wait 45 min in the queu just to leave my luggage. The reason for this increadable long queu was the insufficient crew. There were only three people were working on the desks for three different flights. It was really overwhelming!"
優點： "Service in the cabin was great."
缺點： "Can't think of anything"
缺點： "Cherry on top: they messed up putting my baggage into the connecting flight."
優點： "The good, each seat has a tv."
缺點： "Waiting over 72 hours and my bag has still not arrived. Both planes were delayed, even with the 2nd flight being delayed I still had to run in order to make it. Being on time is not something Air Canada has figured out."
優點： "The ticket agent in Cincinnati was courteous and informative. Very helpful"
缺點： "No free meal on 6 hours flight, small plane, chanel gates..."
優點： "It was an easy flight and went smoothly."
缺點： "Flight was delayed for hours first without any communication, later with very unclear communication. Spent multiple hours at the airport just to have to fly out next morning at 6:30am. Wasted day, wasted night. Delays can happen, but according to the finally communicated cause this could all have been communicated early on (crew not available in Cleveland, that was two flight legs earlier)."
缺點： "Flight was delayed four hours. After landing, sat on the runway for one hour waiting for a gate. horrible."
優點： "Understaffed flight Crew, extremely slow crew , took 1 hour and 45 minutes to distribute drinks. Horrible customer service and horrible smelly cloth seats so cramped your knees hit the little pouch on the sit in front of you. Worse airline ever. Only perk was the cost of the flight $1100 from Orlando to Nice. They had the best price for a last minute flight. But not worth it. My god I have to say this is really the most unorganized airline I've ever flown."
缺點： "Understaffed flight Crew, extremely slow crew, horrible customer service and horrible smelly cloth seats so cramped your knees hit th e little pouch on the sit in front of you. Worse airline ever."
缺點： "How can you operate a plane with no operable washroom? I left the plane in pain. I hope Air Canada execs have the same pain one day! Shame on you!"
缺點： "The seating was tight."
優點： "Love the free coffee dispenser in the aiport! Staff very friendly and helpful."
缺點： "Left a few min late"
優點： "Airplane was clean and crew was nice."
優點： "Air staff were somewhat pleasant."
缺點： "Plane (767-300) is so old you have to use their app on your own device to watch movies. Plane is so long it takes forever for even simple beverage service to get to you, blocking aisles for hours while various carts are dragged about. Servings were mean, you could only get the can of soda if you begged, refills were also slim, and ice was a cube, maybe two. At one point I was so dry I had to page air staff to ask for more water (and I Never do that!). Food was mediocre at best. Landing, plane shook so hard I thought it would come apart! Planes like this need to be retired FAST. Last time I will fly this equipment. I'm literally going to pay all those ridiculous fees to change my return flight. Hated this exhausting, inconvenient, unpleasant and entirely too expensive experience. Don't fly Air Canada overseas!!"
Like all airlines need to get modern ergonomic seating instead of the terrible old seat style
No one at the counter could help me fill out the forms to enter Taiwan. I got errors but the were in Chinese! Somehow I managed to get it done after spending about 2 hours asking for help! And the ticketing agent had the nerve to tell me to get back inline!!
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
缺點： "The gate attendant was a little snarky; shirt with an older passenger. The snacks were just okay; almonds would be good, or kind bars."
優點： "Comfortable seating, good service, wide variety of entertainment options."
缺點： "I’m vegetarian and the food was horrendous and extremely limited."
缺點： "The flight was an hour and a half late getting to Cincinnati due to weather in Houston. We did make up some time in the air, however, when we got to Newark, we waited over 20 minutes to be towed to the gate! This level of service is simply unacceptable."
優點： "Everyone was friendly and cooperative from ticket counter to flight attendants"
缺點： "Nothing at this time"
缺點： "Sits not suitable for long distance travel"
優點： "The crews did a great job!"
缺點： "Departures on both legs of the flight was delayed. First one 45 minutes and second one 20 minutes. The seat on the first flight was not the best and doesn’t seem to have a tall enough back section for taller people to rest their head."
優點： "Alyessa went over & above to make us feel welcome & appreciated"
缺點： "Limited snacks"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "We missed our connecting flight any had to spend the night in Washington at our expense."
優點： "They put us in First Class which was a wonderful treat"
缺點： "The pretzels were awful"
優點： "Nothing. It was extremely stressful dealing with the cancellation."
優點： "Politeness of the crew, not cramped"
優點： "fast take off and good service."
優點： "That the flight was a bit shorter than it was suppose to be."
缺點： "A bit uncomfortable, but no more than any other flight"
優點： "Exit row seat. 18A"
缺點： "No tv, not loving the waffle cookie."
優點： "Easy check in and boarding. Nice airports"
缺點： "small.seats. poor snacks"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "On time"
缺點： "Layover in Newark was too long and Newark is not a good airport for layover"
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "The Wi-Fi didn't work when I tried it on my computer."
缺點： "This flight seems to be frequently delayed waiting on the inbound aircraft from SFO to CVG"
缺點： "While boarding the plane, another passenger was sitting in our seat. When I asked to see her ticket she explained she didn't have a ticket and didn't need one? I'm a flight attendant!!! Very rudely. The attitude in some of the flight attendants is wrong !!! You work in customer service help find solutions don't create problems."
優點： "Very comfortable and enjoyable good vibe not to loud"
缺點： "There wasn't anything I didn't like it was my first flight ever and it was good"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Efficient, smooth boarding, on-time push and take off, good skill on a crosswind landing."
缺點： "Being packed into a CRJ-700 with 50 of my closest friends I never knew. Snacks are ok but nothing exciting. No elbow room (I'm not obese)"
優點： "Movies on personal device"
優點： "The crew on the plane were nice."
缺點： "You cancelled my flight when I was in chicago to cincinnati United did not offer me anything no hotel, money back nothing and I had to be somewhere very important I didn't have my thing because it was in my suitcase which i didn't get till sunday. Ended up renting a car and driving the rest of the way. Never offer anything to help me. Then United messed up my plane ticket on my way back home almost miss my flight."
優點： "Getting from A to B safely. Some of the crew were extremely helpful and sweet."
優點： "The crew was wonderful."
缺點： "The temperature on the plane was so cold that ice was falling on passengers throughout the flight from the vents. I chose coffee for my in-flight beverage to warm up, but the flight attendants did not have lids available to offer. As you can imagine, that didn't end well on a turbulent flight."
優點： "Nice aircraft"
缺點： "Late out of ORD"
優點： "The email updates on flight gates."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Everything went like clockwork, the announcements, the boarding, the take off, the landing and the on time arrival. This trip was an example of how things should go."
優點： "Comfortable and on time other than rain delays"
缺點： "Missed connecting flight and had difficulty getting help to reschedule b missed flight due to retouting to Austin"
缺點： "Flight was delayed 2 1/2 hours, transferred carriers and still don't have my bag"
缺點： "The flight was delayed so that I would miss my connecting flight so they change me to a different flight which was been cancelled and I had to get a different flight to Detroit where I landed as far from my departing gate as you could possibly make it with 20 minutes to get there"
缺點： "Waiting In the airport 6hr waiting on a flight that takes and hour"
優點： "We finally got to Chicago.... In one piece!"
缺點： "The delay, the plane changed so the seat assignments changed but we were not given new boarding passes, A MESS!"
優點： "on time, clean plane, efficient crew."
優點： "The smooth ride"
缺點： "Could not cross my legs Not enough room for food and diabetes kit Flight information would not load"
缺點： "The snack food was the worst I've ever had on any flight. It was some kind of Asian-style snack and I almost gagged. Never had a snack on a plane I couldn't eat until now."