優點： "Was able to get to get to Narita Airport."
缺點： "Okay and not any issues."
優點： "The crew was super friendly."
優點： "Seating and service"
缺點： "Flight to Haneda airport not Narita"
優點： "The crews were very kind and helpful."
優點： "The crew was amazing. The meal choices were great !"
優點： "I really got a good deal on my trip's cost, and for the price, all the comforts of a top-quality airline were there. I especially appreciate how helpful and friendly the airline staff were."
缺點： "The outbound flight still had the exact same movie selection as the inbound flight had, even though they were six weeks apart for my trip. I really feel like the movie selection should be changed every month (or even more frequently than that), as I ran out of films to watch."
優點： "The food and legroom"
缺點： "More movies :)"
缺點： "The person who assisted me to check in didn’t even know about Global entry..."
優點： "The crew"
缺點： "The foods could be better not up to the standard of EVA air on economy class"
優點： "Everything, the service and the food is great."
缺點： "Keep it up"
優點： "Everything about this flight was awesome. The food, the people, the seats in economy felt like first class. VERY polite and happy attendants compared to American Airlines who seemed to be annoyed by those on the flight."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "服務 電影 雪糕"
優點： "Fast and eady"
缺點： "Couldn't pick seating or check in online so I was separated from my husband"
缺點： "What did you dislike? I purchased our tickets back in November selecting which seats we wanted. When we arrived February 16th they stated we were "standby" after a debated discussion they found us some seats at the very back of the plane (not our selected seats). On our flight back they had us, my husband and I seating in separate sections on the plane (again not our selected seats) 6 rows away from each other. I will NOT recommend using Kayak in the future. Leslie Dickey"
優點： "Best airline I have ever flown."
優點： "I had to change my flight and it was a terrible experience, I will book directly with the airlines from now on."
優點： "JAL is on time with good cabin crew. Food is good and enough. In-flight entertainment - 4 movies form San Diego to Narita. 3 Movies form Narita to San Diego (tail winds make the return trip shorter). I love and appreciate the toothbrush/paste in the bathroom. After a long flight, nobody wants to talk to me face to face haha"
優點： "Roomy seats on JAL flights - their actual airplanes. Horrible when they codeshare with american and use American Airlines planes."
缺點： "They have to take the prize for having the absolute slowest customer service in the world. When I booked my tickets, I emailed customer service to make sure I didn’t get a center seat. It took them two months - TWO MONTHS - to email me back, to tell me there was nothing they could do. I also had to be reticketed on my flight from Tokyo to Hanoi. It took them 3 1/2 hours to do this. I had to sit in the airport for 3 1/2 hours to get my ticket changed. Unbelievable. They could’ve chiseled it in stone faster than they issued it."
優點： "Best customer service"
優點： "Amazing service and amazing food! For such a long flight I was extremely comfortable! Loved that the crew members kept me informed since I was spotty with Japanese they were very good!"
缺點： "Can't really say anything bad! It was great!"
優點： "Flight attendants are all nice, polite and always smile. Good food and good entertainment."
缺點： "Waited for one and a half hrs before the plane took off, almost an hr went by then they announced some minor problem with engine. Good reason but they had a/c on so cold all these times. Also I would appreciate coffee or some drink while waiting...I guess that's not possible in this case."
優點： "Everything. Was just outstanding."
缺點： "No complaints"
優點： "The legroom is comfortable for a tall person."
優點： "Quick local Flight. Left and arrived on time."
缺點： "Plane was very hot"
優點： "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
缺點： "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
優點： "The stewardess of the flight from LA to Osaka was awesome , I don't remember her exactly name , I think she is older then other crew members working that day on economy class . She was very professional , serving customer with the best she can. Always smiles. I feel good whenever I see her walks by, smile and very professional When the meal was serve but they only had one dish to choose instead of two ( I guess that day Chicken Masala dish was high on demand so there are only Japanese dish left) she said we are so sorry with a very sincere gesture , I chose Japanese food because I like Japanese food anyway , she politely thanks me for my choice and later bring a bag of small mix snack for me and said thank you for being flexible . Later on, when we getting off the airplane she even helped me to stroll my carry on out to the airplane because I was carry too many stuffs with me and my daughter being so tired of the long flight so I have to comforted my daughter . The stewardess saw that and helping me a hand . I wish every airlines has someone like this crew member . Thank you so much for the awesome service on Japan Airlines."
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "The crews were polite and reliable. No bossy or mean like other airlines. they moved prompt, no running or fast walk on aisles, so that passengers can ask things easily. Food was much better comparing with any other companies. The boarding time was delayed one hour, however we landed japan 2, 3 mins later than the estimated arrival time. Landing technique was beautiful. American, United, ANA which I flew caused me have a deep Earache. I didn't get any pain from this flight. I am already scared of returning flight with American airplines."
優點： "Entertainment was good"
缺點： "Seats were uncomfortable, food was terrible"
優點： "best comfy seat! best food best service! I will use japan airline again!"
優點： "Glad to make it to Japan safely and back in one piece"
優點： "Food, entertainment options, friendly staff"
缺點： "Beverage size could be more"
優點： "Boarding was orderly and crew was nice and polite."
缺點： "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
優點： "Service impeccable"
缺點： "Worst food in the industry. Barely edible."
優點： "The crew member was excellent and his charisma really made up for any shortcomings this little "puddle jumper" had. He even helped my companion out with some advice for relieving his ear pressure."
優點： "JAL used to be a premium airline like Korean Air"
缺點： "Now JAL is like American Air, just stuffing a greyhound full of souls."
優點： "Everything went smoothly. Great take off, great landing the stewardess were doing excellent jobs to accommodate us. Will fly with JAL again in the future."
優點： "Cabin attendants were nice. I got sore throat so I asked some items, like water or candies. Then they served me them nicely."
優點： "Staff was great and everything went according to schedule."
缺點： "The food was bad, but this is my first time having such bad food on JAL."
優點： "I like the service of the Crew (very courteous, The Movies are new and my first time to view them, and the temperature and smell of the airplane is just right. Keep it up!"
缺點： "returnning flight was not attended well,so much different from going flight. Going was excellent but returnning was not nice in all face."
優點： "Entertainment was excellent"
缺點： "I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation."
優點： "Short flight."
優點： "Meals at good times during the flight, complimentary wine served, comfortable seats. Overall better than any other airline for economy class. Enough leg room, good attention, never felt like I was riding a crowded city bus as on typical one distance economy class. Worth paying a little more for being treated like a human"
缺點： "I did have any negatives on this flight"
優點： "Being on time"
缺點： "Nothing you guys did great thankyou so much."
缺點： "flight left without 1/6 of the passengers. ¯\_(ツ)_/¯"
缺點： "connecting flight left without 1/6th of its passengers. Stuck at airport now because of Deltas laziness"
缺點： "The boarding crew wasn’t friendly"
優點： "Leg room in comfort +"
缺點： "Removal of food trays could be done sooner"
缺點： "A lot of turbulence"
缺點： "Tv wasn't operating correctly"
優點： "All was great!"
缺點： "Seats are too small"
優點： "Crew was excellent, seats are never excellent"
優點： "The flight itself was excellent. Friendly, helpful, kind — great attendants and crew."
缺點： "The flight was delayed 4 hours. We never found out why exactly. That was a little tough but staff was great"
缺點： "Temperature inside airplane extremely hot."
優點： "Nice helpful crew, plane was clean, arrived ahead of schedule"
缺點： "Nothing much"
優點： "live tv, watched the formula one race"
缺點： "Seats were not comfortable, and the side panel at my feet was broken off and i could see through the floor of the plane"
缺點： "Plane was late taking off. Crew did not provide water when requested. They were busy with beverages that they could sell at a cost."
優點： "Nothing three hours late I went to dc and then took the train"
缺點： "Having food & being on time would’ve been nice?"
缺點： "Not really an experienced flyer. Overall the flight seemed good. No issues with airline or airport. Just don’t understand self-important people that feel compelled to push the overhead storage limits with their bags."
缺點： "Food and service. Our flight attendant didn’t seem to want to be there. Sub-par service for first class by a long shot."
優點： "Smooth flight"
缺點： "No drink/snack service because of shorter flight times."
缺點： "Best option across the pond, amazing upgrade prices"
優點： "Clean Washroom"
缺點： "N A"
優點： "Horrible storms kept us in the air for at least an hour past our scheduled landing time. And yet we experienced virtually no turbulence. The pilots did an excellent job of keeping us updated, kept things as smooth as possible with the bad weather and we had plenty of movies and games to choose"
缺點： "I was charged an extra $100 because my bag was 10lbs overweight. Where is this crazy fee communicated on their website? And why does it have to be so much? I didn't have a way to weigh our bag before we left. I had no idea it was so heavy - ridiculous price."
優點： "Good choice of movies but not all have subtitles, which comes in handy since phones are not really good. Food was great!"
缺點： "Seating pitch is just not acceptable for 10+ hrs long flight! I am tall (1.92 cm) but there are taller people than me and there is just no way they can sit in economy class seat! That is basically some kind of racism.."
缺點： "2 seats and neither tv/entertainment centres worked....unacceptable on a 10 hr flight!"
優點： "It was horrible. Delta really should have cancelled and refunded the flight altogether."
優點： "Service by crew. I was flying economy but it was par to business class."
優點： "Crew was great, just not very much room."
缺點： "Larger seat room."
優點： "Crew was very friendly. Food was excellent"
優點： "extra legroom of comfort plus zone"
缺點： "Bordung process runs smoother now that the order is made clear ahead of time. In jfk they did not have the columns marked “comfort” “priority? “Main 3”, etc, like they had at Reagan arpoirt in DC"
優點： "The crew was fantastic."
缺點： "Seats, leg space, noise. The seats in coach were too close together and the entertainment system was slow and seemed outdated."
優點： "Seating was fine"
缺點： "Did not have a wheelchair waiting for my wife when we arrived in LAX"
優點： "Being that I needed to book last minute due to my other carrier only having one flight headed back to my destination, of which they weren't even sure if it would be taking off...Delta came through in a pinch. It was my first time flying with them but the ticket agent was helpful and attentive"
缺點： "Departure delayed by 1hr30"
缺點： "No issues at all"
優點： "Crew was very professional. Seat uncomfortable. No entertainment. did get water or coffee."
缺點： "more leg room is needed"
優點： "Boarding was swift and cabin crew where attentive. Baggage drop was swift and luggage arrived quickly. Global entry at ATL was swift."
缺點： "delta security in the UK is an absolute farce. The security screening at LHR was long and understaffed"
缺點： "Every thing was excellent"
缺點： "Seats were a little tight."
優點： "On time flight courteous service"
缺點： "Plane journey awful. Speaker had a loud buzzing noise all the time so never heard a word bad landing. Rattling plane Very cold."
優點： "Not sure why this flight was delayed inbound. But it made the departure late by over 30 minutes."
優點： "Seats are comfortable and didn’t mind staying with the back upright. Flight attendants veery friendly and boarding was fast and easy."
缺點： "Headrest was too short and there’s no seat back screen. More communication from the cockpit at the end would have been nice. Announcements were very hard to hear over the background plane noise."
優點： "Quick flight"
缺點： "Flight attendant spoke like a robot. Could not understand her."
優點： "very nice and willing stewardesses"
缺點： "tragic little place for legs, lack of space"
優點： "We didn’t crash."
缺點： "Continue not to crash. Thank you."
優點： "Everything was great. From food to entertainment was great."
優點： "The entertainment."
缺點： "The boarding and the leg room."
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
優點： "Short of the entertainment system incident, the service was pleasant. It was nice to NOT be on a full flight and have both seats to myself."
缺點： "Entertainment system was not working, and crew was fairly nonchalant about it. In the past they at least apologized and on the better end gave out drink vouchers. Not this time."
缺點： "In a flight that is only 1:45, to have an incoming flight delayed by 1:45 for non-mechanical issues can create a lot of havoc. On the turnaround, we boarded and arrived very late. We missed our connection to Sydney and had to wait 24 hours for the next flight out."
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
缺點： "Steward. & meals"
優點： "Seats were comfortable. Food was OK."
優點： "Pleasant personnel"
缺點： "Old and rusty aircraft that seems to be taken care with the strict minimum."
缺點： "Flight was delayed for 3 and half hours."
缺點： "Didn't board as I missed the connection."
缺點： "No vegetarian options"
優點： "My goal was to get a flight for a reasonable price. I got that and had great entertainment with the Air Canada app as well."
缺點： "No complaints."
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
優點： "They provided bags, napkins and were very understanding every trip down the aisle to the lavatories"
缺點： "Baggage pick-up facilities at Newark Airport"
優點： "Clean plane. Polite staff"
缺點： "Little leg room"
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "Aircraft was clean. Convenient connecting gates. Flight duration."
缺點： "- Poor quality food - Extremely poor inflight entertainment - Flight delayed no real explanation provided"
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "Great trip very easy very quick! Seats where comfy I had a good flight"
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
優點： "Wireless was free and we were able to log on to the entertainment website to watch movies."
缺點： "Each chair didn't have a tv. There weren't any plugs to keep electronics charged up."
優點： "Timing was right on from the beginning"
缺點： "Seats were not the most comfortable for coach flight but still fine"
優點： "Nothing because it didn't happen"
缺點： "When I got to the airport, the attendant notified me that my flight had been exchanged. No one notified me of this and I was still under the impression that my flight was scheduled as my itenerary in my latest email. It took two hours to figure out that United had changed my flight and booked me on a different one. Once again, without notifying me. Thank god they changed my flight to a later one or I would have missed it. By the time we figured out what flight I was on, I had to sprint to a different terminal because check in was closing in 20 mins. I arrived at the check in kiosk with less than 5 mins to spare. The experience was terrible and customer service from each Kayak, United and Air Canada. I also injured my back while sprinting between terminals wearing a heavy backpacking backpack. Would not book through Kayak again."
優點： "On time."
缺點： "Entertainment system at our seat not working AGAIN. Had to wait 40 minutes at back of plane after using washroom. Isles blocked by drink cart."
優點： "- Air Canada reps are nice, just super unhelpful - Friendly team, but not empowered to really help and quick to pass you off to others"
缺點： "- We tried to check in online and got an error message. When we got to the airport 2 hours before our flight, we were told by customer service rep #1 to join a line. At the front of the line, same rep told us "Oh it's probably that now you need a visa." - Why not tell people when they try to check in why there is an error? The new rule went into effect in December, and we hadn't been to Canada since needing a visa. Once we had been accepted, we were passed off to another employee who couldn't figure out why he couldn't check us in. Then another, who said "I'm only helping you because your flight is delayed, the flight should have closed by now." (Not exactly comforting, and considering it took them 2 hours to help, not super helpful either.) - When we ran to the gate, the people running the gate told us that the aircraft hadn't even landed, but weren't communicative in timing, didn't update the time on the boarding screens, etc."
優點： "The gate personnel at LGA did the best they could under the circumstances."
缺點： "Air Canada canceled this flight which was already delayed 2.5 hours and failed to notify any of us passengers who were waiting at the gate. We only found out because a passerby mentioned it."
優點： "I found the crew in this flight very accommodating and pleasant......"
優點： "Crew was lovely. Boarding flight was easier as we were alou d to go on first with small child"
缺點： "Not a lot of space on flight. The food could be improved."
優點： "Boarding process was good"
缺點： "No free snacks offered"
缺點： "The overall service was poor. One male flight attendant was very rude and disrespectful to two elderly passengers. It was NOT David. Charging $10 for entertainment was is terrible!!! Restrooms were filthy!!!"
缺點： "Boarding was slow and chaotic because of the number of passengers bringing oversize carry-on bags, presumably to try to avoid the checked-bag fee. The overhead bins filled up early, and passengers squabbled over the available space and objected when flight attendants told them they would have to gate-check their bags. The aisle was congested and blocked for long periods of time as people tried to fit their bags into the bin, and the plane left the gate more than 15 minutes late because of the slow boarding. There were about 100 people on the flight, but only about 20 at baggage claim (including at least two family groups), another indication that the checked-bag fee caused passengers to bring oversize carry-on bags. The overall rating for this flight would be significantly higher if it weren't for the boarding process."
缺點： "The lavatory sink was clogged. The audio to movies was inaudible, as though the picture was streaming and the audio was lost. The crew offered little assistance to a clearly frail elderly passenger who had a very difficult time rising from her seat and using the lavatory."
優點： "Service was good. Friendly and responsive."
缺點： "Food was very mediocre. Entertainment was ok once you figured out how to load the app, but there were fewer choices of content than I expected. More importantly, this was only two of five AC flights we had on this trip that departed on time, and when we got to the gate, the plane was stopped 10 feet short of the gate, so everyone had to reseat so the plane could be towed to the gate. I was really surprised at the consistent delays across the board."
優點： "Everything except food."
缺點： "Food. It's edible but the quality of the food is very poor."
優點： "We boarded the flight on time but of course we were still 30 minutes delayed taking off"
缺點： "The seats were tight. There was no entertainment system. They ran out of iPods before they got out of the premium seat area. Because of light turbulence the drink service was interrupted and never repeated in a seven hour flight."
缺點： "So uncomfortable"
優點： "The good, each seat has a tv."
缺點： "Waiting over 72 hours and my bag has still not arrived. Both planes were delayed, even with the 2nd flight being delayed I still had to run in order to make it. Being on time is not something Air Canada has figured out."
優點： "The ticket agent in Cincinnati was courteous and informative. Very helpful"
優點： "The aircraft was very new and the food was good for airline food and they had vegetarian options."
缺點： "The boarding process was very unorganized. Roughly 20 people were not assigned seats and had to receive their seats at the gate. However when we all stood in line, the crew did not help anyone but talked with one another and then only one helped for about two minutes before disappearing. I was second in line and I stood there for over 30 minutes. Then once we boarded the flight, the crew was very rude when speaking to customers. Overall the crew was very unorganized and extremely rude."
優點： "I really enjoyed the plane. It had comfortable seats and was very roomy. There was complimentary dinner and breakfast service, both of which were delicious."
缺點： "About 80% of my flight consisted of noisy Spanish high-school erst returning from some trip in Canada. They were loud and obnoxious and ruin the peace on the plane. This was an overnight flight and they ruined any chances of falling asleep. The problem came from the fact that the flight attendants could keep them under control. They, in turn, got annoyed and gave generally subpar and unpleasant service."
優點： "It was an easy flight and went smoothly."
缺點： "Very slow service"
缺點： "Flight was delayed for hours first without any communication, later with very unclear communication. Spent multiple hours at the airport just to have to fly out next morning at 6:30am. Wasted day, wasted night. Delays can happen, but according to the finally communicated cause this could all have been communicated early on (crew not available in Cleveland, that was two flight legs earlier)."
缺點： "Flight was delayed four hours. After landing, sat on the runway for one hour waiting for a gate. horrible."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Comfortable seating, good service, wide variety of entertainment options."
缺點： "I’m vegetarian and the food was horrendous and extremely limited."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
優點： "Alyessa went over & above to make us feel welcome & appreciated"
缺點： "Limited snacks"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "staff was fine"
缺點： "Loaded us on the plane and kept us on the small cramped plane for 90 minutes before leaving. Just stuck sitting there"
優點： "We missed our connecting flight any had to spend the night in Washington at our expense."
優點： "They put us in First Class which was a wonderful treat"
缺點： "The pretzels were awful"
優點： "Nothing. It was extremely stressful dealing with the cancellation."
優點： "Politeness of the crew, not cramped"
缺點： "No seat assigned"
優點： "fast take off and good service."
優點： "That the flight was a bit shorter than it was suppose to be."
缺點： "A bit uncomfortable, but no more than any other flight"
優點： "Exit row seat. 18A"
缺點： "No tv, not loving the waffle cookie."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "This flight seems to be frequently delayed waiting on the inbound aircraft from SFO to CVG"
缺點： "Almost didn't get to flight. Service desk had one person checking in bags. No communication with anyone in line and they had no help. Very poor service. Only was I made it was risking taking bag on flight."
優點： "Access to entertainment online with the app was good. Good customer service. Nice memorable suit case tag gifts for the inaugural flight. Friendly staff."
優點： "Very comfortable and enjoyable good vibe not to loud"
缺點： "There wasn't anything I didn't like it was my first flight ever and it was good"
優點： "All was good. Crew was nice to everyone."
缺點： "Two large people had carry on bags that did fit in the overhead. They kept trying different areas and delaying boarding for other passagers."
優點： "Your crew was sympathetic to the dry air and happily provided extra water when I asked"
缺點： "Fellow next to me was having a hard time with the credit card use for direct tv."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Getting from A to B safely. Some of the crew were extremely helpful and sweet."
優點： "My flights were on time and I didn't die."
缺點： "United Airlines doesn't have power outlets in their economy seats."
優點： "The crew was wonderful."
缺點： "The temperature on the plane was so cold that ice was falling on passengers throughout the flight from the vents. I chose coffee for my in-flight beverage to warm up, but the flight attendants did not have lids available to offer. As you can imagine, that didn't end well on a turbulent flight."
優點： "Nice aircraft"
缺點： "Late out of ORD"
優點： "The email updates on flight gates."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Everything went like clockwork, the announcements, the boarding, the take off, the landing and the on time arrival. This trip was an example of how things should go."
優點： "Comfortable and on time other than rain delays"
缺點： "Missed connecting flight and had difficulty getting help to reschedule b missed flight due to retouting to Austin"
優點： "Great friendly crew, you can tell they love their jobs"
缺點： "Liked everything"
缺點： "Flight was delayed 2 1/2 hours, transferred carriers and still don't have my bag"
缺點： "The flight was delayed so that I would miss my connecting flight so they change me to a different flight which was been cancelled and I had to get a different flight to Detroit where I landed as far from my departing gate as you could possibly make it with 20 minutes to get there"
缺點： "Waiting In the airport 6hr waiting on a flight that takes and hour"
優點： "We finally got to Chicago.... In one piece!"
缺點： "The delay, the plane changed so the seat assignments changed but we were not given new boarding passes, A MESS!"
優點： "on time, clean plane, efficient crew."
優點： "The smooth ride"
缺點： "Could not cross my legs Not enough room for food and diabetes kit Flight information would not load"
優點： "The crew was wonderful"
缺點： "Like any flight, the lack of choice in included snacks."
缺點： "The snack food was the worst I've ever had on any flight. It was some kind of Asian-style snack and I almost gagged. Never had a snack on a plane I couldn't eat until now."
缺點： "Flight delayed so booked on another flight. Get to layover and was told that United tried but couldn't book the second leg of the flight after all. Before we left our original destination, they assured us all the arrangements had been made. Lying to customers doesn't look good for businesses."
優點： "On time departure of flight"
缺點： "Seats seem to be getting smaller. Flight attendants movement is greatly reduced. It seemed that his behind every time I looked up. Not good!"
優點： "Price and comfortable new plane"
缺點： "Male stewardess was very unpleasant/unprofessional No food or snack or water offered to my son or I"
優點： "You can carry up to 16kg in your carry on. That's great."
缺點： "Food was below average and only twice during a 14 hours flight. Plus, no free snack available... you have to pay. I will think twice about travelling with United for an international flight."