No food served. Thus no appropriate rating.
Pilot gave timely updates for delays that were outside of their control. Flight attendants did not seem eager to engage and provide friendly service to passengers
Sat on the plane for 2 hours before taking off. No WiFi. No food.
The staff was very friendly, they were enforcing good safety practices. It's pretty good value for the money, too.
缺點： "More room on the aircraft. More shops open in DFW."
缺點： "My inflight entertainment wouldnt work."
優點： "We eventually made it to our destination, with our luggage!"
缺點： "Better update on delays. Seats are horribly uncomfortable especially for international flights. Food was a joke, dinner was mediocre and breakfast was a cold snack, you can do better. Please consult with airlines that rank in the top ten about how to do things. You already make a huge profit, stop squeezing your customers for more. Maybe you won’t be ranked amongst the worst airlines in the world anymore. Second bad international experience with AA. Never again."
缺點： "Debbie in Business Class made the trip even more special than ever! 1. Congratulated everyone on board for thanksgiving for those who follow that tradition 2. Spoke so kindly on the PA system in both English and fluent in Spanish 3. Kept my coffee hot fresh and always was smiling even those had to work on a holiday We will always fly AmericAn because of flight crew like Debbie..... 1000% super star for AA!!!"
缺點： "They gate checked everyone's bags starting with group 5."
優點： "Polite crew"
缺點： "Nothing. Easy going flight"
優點： "The crew was very nice Seats very confortable"
缺點： "Honestly nothing could be done better. Loved it!"
缺點： "The seats are so cramped - not just on this flight but on ALL flights. It’s especially hard on my husband who is larger than I am. Airline cre, food and entertainment made up for the space but US airlines should re-think this sardine approach to flying. Sorry to vent. Thank you."
優點： "Nothing was better than standard"
缺點： "It felt like the staff had instructoions not to smile not even once. The food was beyond terrible. I’m not asking for hot bread like other airlines do, but at least serve it at room temperature instead of super frozen. Same for the butter. The continental breakfast had nothing continental about it"
優點： "No major screw-ups this time!"
缺點： "It's AA, let's not try too hard here."
優點： "During boarding the first class cabin attendant gave me water so I could take a pill I had forgotten."
缺點： "Lav could have been cleaner. Boarding area at airport is small and crowded for all airlines. Stairs to aircraft instead of ramps."
缺點： "Flight attendants gruff, coffees small, TV screens glitchy/ poor quality. Everything seemed just a bit old and worn"
缺點： "Flight was delayed by 2 hours, Captain came on PA after boarding that it was technical. Gate agent were not good at giving updates prior to boarding"
優點： "Everything was very smooth and pleasant overall."
優點： "The seats were very comfortable and the staff was friendly"
缺點： "The flight was delayed in arrival to Chicago, so we were delayed in departure."
優點： "Good service in-flight. Pretty comfortable seats and decent in-flight food/beverage options."
缺點： "Crew was slamming overhead compartments before take-off and would ignore questions from passengers. Late take-off, very late gate change and late arrival. No help from crew on the plan to get bags taken care of so boarding took forever."
優點： "We left a few minutes early"
優點： "comfortable seating, lots of movie choices. food and drink selections were nice.Galley snack choices were underwhelming"
缺點： "Staff was fair, but nothing compared to the service on JAL from CA to Tokyo. Very loud throughout the flight pushing the drink cart through the 8 Business Class rows instead of just delivering drinks to the 32 people in the section. Once the initial food & beverage service was complete, the service practically disappeared unless i sought them out in the galley."
優點： "Food wash pretty good"
優點： "Great service and clean airplane."
優點： "Quick and easy"
缺點： "Overbooked flight. Had to check in carry on for not having any space available"
優點： "Boarding went fine"
缺點： "Plane was old and uncomfortable, no in-flight entertainment unless powered by your device, scattered crew and little service for 4.5 hour delayed flight"
優點： "On time and convenient"
缺點： "I didnt like that we were an hour and a half delayed and we werent informed why. Then as I am trying to update my pickup person one of the crew members was really rude and I tried to explain and it didnt help. She was rude infront of all the passengers. Not planning to fly in AA anymore."
優點： "Not much"
缺點： "Passengers bringing hot food on plane. KFC and McDonalds odours major in first 30 minutes"
缺點： "I'm not sure where the problem was - whether with AA or Royal Jordanian, but my luggage did not make it to Amman with me. In fact, there was a whole group of passengers traveling on American from different US cities, switching to RJ in Chicago, whose luggage did not come on the flight to Amman. My advice: be sure to pack enough for a couple of days in your carryon - and don't accept an offer to check your carryon to its final destination!"
優點： "The flight was smooth sailing from the beginning to the end and the meal service was good."
缺點： "A little bit of turbulence during the final descent into the airport made it a bit uncomfortable."
缺點： "Delayed by nearly 2 hours, missed connecting flight"
優點： "Entertainment selection."
缺點： "Two hours late due to not having adequate equipment"
缺點： "Boarded the plane and had to wait on the runway for almost 3 hours after being delayed at the gate. Absolutely horrible with no compensation for our time whatsoever."
缺點： "Was very stuffy and hot. Plane never cooled down."
優點： "Boarding was quick, but rushed."
缺點： "- plane was extremely hot, no A/C until boarding was complete and on the runway. So about 45 minutes of heat. - no entertainment units - no food, just pretzels and cookies, one drink - seats not comfortable, even with Main Cabin Extra"
優點： "Crew was very pleasant, boarding efficient."
缺點： "Food was very mediocre but nothing new in air travel. The biggest complaint is that there was no individual light available for each person to sue to read. On a transatlantic flight of 10+ hours that is not overnight, it is a bit much to expect customers to fill that much time if one cannot read because the lights aren't working. The flight attendant said it was a very old plane as the reason why, not exactly what one wants to hear. Also, the plane was different than the one I prepaid my seats for, thus the money I spent on bulkhead seats was wasted as we just got two normal seats. Not a good experience."
優點： "Ok boarding, ok service, ok flight"
缺點： "We were delayed for about 1hr without any explanation or apology. Thank goodness i didn't have a connecting flight."
優點： "It seems like the plane was recently renovated and I loved the comfortable seats."
缺點： "There was virtually no free entertainment available."
優點： "We flew with 4 different airlines on our trip to New Zealand and American Airlines was by far the best. We were comfortable and had plenty of good food and free entertainment. I would fly with American Airlines again."
缺點： "I can't think of anything."
優點： "A value for the money."
缺點： "Again, narrow seats and hard."
缺點： "Tiny seats in Economy, BA on the way to New York was so much better! Faulty seat which wouldn't recline properly and faulty entertainment system!! Having to pay extra for seat choice and then getting a tiny with no leg space or side space, again the BA plane on the way out was much better"
優點： "The boarded quickly and had our flight arrive back to Toronto a little earlier than expected"
缺點： "There wasn't any in flight entertainment systems and the app they said you need to watch movies wouldn't download. Pretty boring over all"
優點： "The crew's response was better than expected."
缺點： "Snacks were a bit too expensive."
In-flight temperature is just nice. It is difficult for passangers who are shorter to place their luggage into the overhead compartment. Sometimes, it is hard to find a space in the overhead compartment too. The flight attendants could be more helpful in finding a space and placing the luggage into the overhead compartment.
Easy online check-in. A cup holder at seat/ on outer side of tray to hold coffee when trays have to be in upright position & when first on board and having a place to put drink from the terminal while organizing bags before sitting. [Previous question of survey needs N/A option as we didn't have any food. I put 'mediocre' but was looking for N/A as we didn't have food onboard so cannot comment on this]
Communication - 20 minute delay turned into over 1.5 hour delay with minimal communication
I liked nothing about this arrangement. I will never use Kayak or Air Canada again. I don’t recommend either
The touchscreen on the airplane was horrible. Lots of problems getting it to work right. It was a long flight and only one cup of drink was offered with no ice. I didn’t order the food. Crew was friendly. On flight from Toronto to Dallas the touchscreen didn’t work at all. Crew not as friendly. From Dallas to Austin I had a connecting flight with another airline in a short period of time. Luggage was lost. Customer service when called 3 times were dropped the first two times. Very difficult to get ahold of anyone.
缺點： "Took 45 minutes to get through Calgary security, long line ups"
優點： "Everything was great. From food to entertainment was great."
缺點： "Food had little taste. Movies were not that current and selection was sparse"
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
優點： "Plane was nice, clean, good entertainment options, departed almost on time, arrived on time."
缺點： "Boarding process - seat upgrades should come with boarding zone upgrades. Paying extra for a seat and then boarding in last zone makes no sense to me."
優點： "I wanted to let you know that we tried to make a chuck in and could not be made online. our flight left vancouver to Israel via Zurich. we were three adults and a nine year old girl, we separated all of us, only at the airport, we managed to get the girl to sit with her mother. that it's my daughter, i see it sternly, we can not be done twenty-four hours in advance of chuck in, and they separate us all, you are bad, and will consider in the future to continue your service, will i weel not recommend you to our friends. your company is turned on by bad people. we telephoned, and it was impossible to correct the mistake that your pepole made , only at the airport we were able to get a partial answer."
優點： "Pizza was terrible."
缺點： "No tobacco or duty free on flight. No wifi signal. Only if u rented ipad from them did u have wifi"
優點： "Comfort and service"
缺點： "Had nit boarded any cognac or gochuchong hot pepper paste."
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
優點： "Friendliness of staff My familly got to follow my flight very closely."
缺點： "Delays and harsh trubulance (altough i know that wasn’t air Canada’s fault for the weather) The changing of gates and the changing of boarding time without being updated on the application. The changing of the gate was changed moments before the boarding"
缺點： "Steward. & meals"
優點： "Movies available. Food available for purchase."
缺點： "It was crowded in the back of the aircraft. Many vacant rows were available, but my advance check in and seat change / upgrade was not available on line. I would have paid to have moved up to an un-occupied section of the aircraft if I could have. My mistake. I should have got up and walked around looking for these vacant seats. Despite the captain announcing that WIFI Internet was available for purchase. There was no WIFI on this aircraft. I am a tech guy. The flight attendant said just use your credit card. NO there was no WIFI available."
優點： "Seats were comfortable. Food was OK."
缺點： "Flight was delayed for 3 and half hours."
缺點： "Didn't board as I missed the connection."
缺點： "Flight left late for delays in luggage loading? Poor excuse. Then we had to sit and wait for departure time from Toronto which was off by 30 minutes. Continuous rebooting of the entertainment system which was slow to begin with."
缺點： "No vegetarian options"
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
優點： "Extremely helpful and accommodating! Thanks to all!"
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "the cew was nice"
缺點： "The terminal had no food options at all when we were in a very delayed flight and hungry. We were not given seats ahead of time and therefore were assigned the last row which was very uncomfortable and could not recline. No one was at the desk to help with the seats for a Very long time. The boarding process was not good."
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
缺點： "Couldn't move. Had the seat in front of me so close I couldn't use my computer to do work. Had I known I wouldn't have brought it."
缺點： "Instructions on Air Canada's website when you Google "how early should you get to the airport flying Canada to USA" say you should get there 3 hours ahead of time. For a 6:40 flight I got to the airport at 3:40, as instructed, and checkin wasn't even open. Per Air Canada's website "You should arrive at the airport three (3) hours before your flight's scheduled departure time. Pre-board security screening for departures to the U.S. opens at 3:00 AM. Exception: 20 minutes for flights departing from Toronto City Airport (YTZ)." Check in staff told me I should have gotten there 2 hours ahead. This is very conflicting. Considering I was heading to a 10 hour trade show, believe me that hour of sleep I lost between 2:30 when I had to get up for this flight and 3:30 when I could have gotten up sure was missed. Correct and consistent instructions to passengers go a long way."
缺點： "when boarding they didn't have a seat assigned for me so I had to wait till everyone was in there seats ! I was not impressed"
優點： "Good movies, ok food"
缺點： "Pathetic legroom, sickeningly uncomfortable"
優點： "I changed my booking from MSY to IAH due to I don't have transit visa to Tranto . Any how my trip was excellent"
缺點： "Every thing was great"
優點： "It got me where I needed to be."
缺點： "Temperature was very cold at times."
優點： "Nice service by flight attendants"
缺點： "Late departure due to mechanical issues."
優點： "I love Air Canada's willingness to change my flight at the last minute since there was room on the plane. It was great to get home earlier than I expected."
缺點： "Delayed because of mechanical issue"
優點： "On time"
缺點： "Uncomfortable seats"
缺點： "Flight was late so I missed my connection. Then my luggage was delayed by five hours behind me. Generally poor service."
優點： "The blankets and pillow provided to every single customer. The food was actually pretty good except for the breakfast meal could have been a little better."
缺點： "Pretty much just the breakfast meal and the buttons on the armrest, the person to our right kept accidentally turning on my light and changing my volume with her elbow."
缺點： "The last leg of our entire trip, and it was late. We left about 1.5 hours late and they had trouble getting the gate to the plane when we landed. A long trip home was made even longer. I was very surprised that there were so many issues with timeliness on AC flights. In our outbound to Athens, two of the three flights left late, and they had to rebook part of our trip to accommodate. And the return trip was more of the same. I expected AC to be world-class and it was more like a regional airline in terms of performance."
優點： "Media on plane selection was great. (Best with less greasy finger prints)"
缺點： "Any type of line or zones. Fill front then back to front?? Kids first? I still resent the handkerchief guy who sat around then cut into position ahead of people who had stood and waited for a lot longer!! Including me!"
缺點： "Delays,multiple gate changes, poor waiting areas for express flights!!!"
優點： "Everything was as expected from a flight."
缺點： "1. The seats were tiny. 2. I almost had to check my carryon - even though it was the right size. 3. Your television and movie selections should be more diverse with diverse characters. All the lead characters in all the shows appeared the same skin color. Mix it up. 4. The driver/pilot appeared to slam on brakes after he landed. Perhaps he was afraid to pass up his gate. It was crazy scary."