優點： "Staff were polite"
缺點： "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
缺點： "It's KLM. What else do you need to know."
優點： "Great atmosphere, crew was excellent!"
缺點： "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
優點： "Muslim food"
優點： "Good amount of space on the plane, lots of movies to watch, good food and drink."
優點： "The aircraft"
缺點： "No overbooking next time!"
優點： "Seat was comfy and spacious for economy class"
缺點： "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
缺點： "1. In Flight Entertainment 2. Controlled In Flight Temperature"
缺點： "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
優點： "Nice aircraft"
缺點： "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
優點： "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
缺點： "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
優點： "The crew were really helpful with people who had tight connections because of the delayed flight"
缺點： "I wish they had WiFi"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
缺點： "Larger meals."
優點： "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
缺點： "tough to sit on a plane for 9.5 hours"
缺點： "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
優點： "We got to Amsterdam on time"
缺點： "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "Nice crew pilot food and beverage"
缺點： "No wifi"
優點： "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
缺點： "wasn't able to take the flight since I missed it"
優點： "Very friendly onboard personnel - I really had kind of homy feeling."
優點： "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
缺點： "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
優點： "Interior of the plane was clean. Smooth landing."
缺點： "Pilot did not avoid turbulence"
優點： "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
缺點： "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
優點： "Left ontime and service was excellent."
優點： "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
缺點： "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
優點： "Nothing really"
缺點： "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
優點： "Overall everything was ok."
缺點： "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
優點： "I got some rest"
缺點： "unable to charge my phone or watch movies"
缺點： "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
缺點： "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
優點： "Friendly staff"
缺點： "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "Got to Amsterdam on time and everything was great including the staff"
優點： "Comfort economy well worth the extra."
缺點： "OLD plane without comfort or entertainment"
優點： "Wider seat than most business class"
缺點： "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
缺點： "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
優點： "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
優點： "Crew was friendly, and the food was better than the usual KLM fare."
缺點： "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
優點： "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
缺點： "See above"
優點： "Flight attendants were friendly, but they only had limited resources to work with."
缺點： "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
優點： "We love the flight all the way"
優點： "captain was great."
缺點： "I missed my flight because of MU"
優點： "Crew and food"
優點： "Crew did the best they could under the circumstances. All of us had to wait for the plane due to weather. Once onboard everything went as well as it could."
優點： "Turbulence Ear popping"
優點： "Smooth ight"
缺點： "Need to add cabin service"
優點： "The cleanliness and the seat arrangements"
缺點： "Snacks could have been given & Small bottled water."
優點： "Always a friendly crew"
缺點： "A slight delay that they could have been quicker to alert us of"
優點： "Entertainment Screen in the seat back in front of me"
缺點： "Deplaning. On one of my other flights this week they released us 3 rows at a time to limit social distancing. Thought that was going to be the norm but I guess not."
優點： "Ground crew was great, they kept us informed about our 3 hrs delay"
缺點： "Get a crew in in less than 3hrs Some people has plans"
優點： "Very friendly"
缺點： "Everything was perfect"
優點： "The flight was short."
缺點： "I got fussed at going to the bathroom because the threat of turbulence was coming. We left later than the departure time."
缺點： "boarding, seating, entertainment"
缺點： "I had my period and desperately needed to use the bathroom. We were told to stay in our seats The entire flight even though there wasn’t much turbulence. The flight attendant yelled at me over the intercom to return to my seat when I tried to get up so I ended up bleeding through my tampon."
缺點： "Wheel got stuck during takeoff. Had to fly standby to get home. Originally told I would not get home that day. It was 8 am"
缺點： "Sat on runway when we landed took forever to get to gate. Late on a non stop w good weather"
優點： "It was acceptable."
缺點： "A bit of food would have been nice on a 5 1/2 hour flight!"
優點： "Nice aircraft once I got to Texas. From my hometown the plane was kind of old."
缺點： "Well they lost my luggage after my original flight was delayed 2+ hours. Rebooked my flight but never communicated to me whether they would handle my bag transfer or if I needed to go get them myself From the baggage claim to put into the correct flight. So I had no clothes..."
優點： "Nothing, the flight was cancelled and we missed our friends 70th birthday celebration."
缺點： "Staff at the ticket counter were curt, rude, and patronizing. They were ill equipped to deal with the situation."
優點： "Width of the seat is nice"
缺點： "Boarding process is not great and delays while already boarded are terribly frustrating"
優點： "The screens allowing us and our children to be entertained in the plane."
缺點： "Not had our plane delayed for over an hour."
優點： "Movies were great!"
缺點： "They didn’t give customs forms until exiting the plane. Caused huge problems for everyone. Sandwich was still frozen inside."
缺點： "Snack options aren’t good."
缺點： "The guy who’s checking me in he’s very kind.he is so nice person."
缺點： "Space in seats"
優點： "The customer service on British Airways is excellent. The meal served on the overnight flight was wonderful."
缺點： "My original flight was rerouted due to a connection delay. They lost our baggage due to rerouting our flight from American airways. We were told that our bags would be delivered the same day and we are still waiting on our bags."
缺點： "Seats were small"
優點： "I took my girlfriend on her first airplane ride! The flight was bumpless from wheels to wheels. The Pilots did a fantastic job! Thank you so much for a remarkable first plane trip! THEN!!!! The have Buffalo Trace Bourbon! I mean.... what else do you need ?!"
優點： "Availability of WiFi"
缺點： "Tightness of seats especially with so many people coughing."
優點： "Airplane food was good"
缺點： "I was in the air 24hr, the trip was as good as it gets."
優點： "Liked the flight. Very nice crew."
優點： "Left on time and got us to Dallas safely"
缺點： "Due to weather (not your fault) arrival to Dallas was delayed and we nearly missed connection"
優點： "Helpful crew - courteous in their attitude towards customers and helped tight connections get out of quickly from the rear of the plane. Smile was on for each interaction."
缺點： "Flight was delayed by 50+ mins. The exit row announcement was made twice asking customers to acknowledge verbally which was probably a communication faux pas."
優點： "I arrived in Sydney the day I was supposed to. Everything else was a let down and was not what I paid for."
缺點： "American Airlines cancelled a flight because of ‘weather’ from Msy to dfw, all other flights from Msy to Dallas operated on time but were sold out. We were re booked flying through San Francisco, missing out on flying on qantas, which is what I had paid for since they are a premium airline. We were booked on virgin America and then United for the international flight. United charged us each for 2 bags totalling $150 each, despite we booked a ticket with qantas which allows 2 bags each. Virgin America honoured our 2 bags, but united refused to. United also has service and aircraft which do not match the levels of qantas which I has specifically sought out. I could not eat some of the food because of the poor quality, and this is something I’ve never done before on an international flight. Additionally their were a lack of amenities on both flights, and no food vouchers despite our travel delay of over 5 hours. This whole ordeal has cost me money, worktime, and created a lot of stress to where I have had to cancel meeting on my arrival in Sydney."
優點： "Good service . Timothy was excellent . Hostess ."
優點： "Excellent flight. No complaints!"
缺點： "Flight was delayed 2 hours, then moved to the next morning at 6am. Before we got to the hotel, the flight was pushed back to 8am. All for mechanical reasons. We've flown this route before, and have had an abnormally high number of mechanical issues. They seem to use older planes for these shorter flights, and it really shows. Technology could really help ease these situations. American's app does not allow you to look at rebooking options, so we had to stand in line for a solid 30 minutes to speak to an agent. Since it was the last flight of the night, there were only 3 agents there to help an entire plane's worth of people. Calling American didn't help. They couldn't help with hotel/food vouchers. These types of vouchers seem like something else that could be distributed through the app or electronically, eliminating the need to stand in line and grow increasingly frustrated. To add to the fun, the vouchers were not event enough to get a hot dog and drink for dinner, then a coffee and pastry for breakfast. Once we got the vouchers, trying to get to the hotel was a disaster. They had 1 van, so they could get about 10 people every 30 minutes. We just took and Uber, and were eating in the restaurant by the time others were still arriving from the shuttle. There was no one from American there to help coordinate with the hotel or shuttle. We were like blind sheep wandering around looking for the van. Finally, arrive for the flight the next day, and they start boarding about 10 minutes before the 8am takeoff time. So, of course, we were late getting off the ground. Then, when we arrived in Dallas, our gate was occupied by another plane, so we got to sit on an old plane for an extra 30 minutes until another gate opened up for us. Really, other than crashing, not much else could have gone wrong. Made American look completely incompetent...which is happening more the more we use them. Next time, I'll pay a higher fare to fly with Southwest."
優點： "Very smooth fast check in"
缺點： "The food"
優點： "Timely and prepared flight."
優點： "expected rough ride due to weather, but flight was very smooth. Pilot was great, and made good time!"
缺點： "a bit of a delay to weather, but that is understandable"
優點： "Crew was very friendly, flight arrived ahead of schedule, planeside check-in for baggage was expedient"
缺點： "The plane departed at least 15 minutes late but the departure time was never updated to indicate the flight was delayed...even when it was ten minutes past the beginning of boarding and the plane had not even arrived yet. Felt like an exercise to improve flight scorecard performance. The flight landed at least fifteen minutes early...but we didn't have a gate..and ended up departing the planeapproximately on time...but planeside checked baggage took almost thirty additional minutes to finally return to the plane full of waiting customers. Felt way too long....and the ground crew didn't seem to appreciate that most people had a connection..."
優點： "We made it home."
缺點： "The entertainment system in my seat didn't work. Seat 19D on flight 2580 from MSY to LAX."
優點： "Permiten facturar el equipaje de mano ya que el vuelo suele ir bastante lleno."
缺點： "No hay tolerancia con los kilos facturados. El equipaje pesaba 51 libras y me hicieron quitar peso para después aceptar que facture ena puerta de embarque."
缺點： "Inattentive flight attendants, overhead space was not well managed. Cash only"
優點： "The flight was on time and comfortable"
缺點： "That I paid for luggage when most people waited until they were told while boarding so they checked the baggage for free even though it was obviously too large. Maybe it should be checked closer when checking in before going through security."
缺點： "Sat on tarmac for 1hr and 20 minutes since tower mix up and plane was bigger so confusion on seating. I feel stressed cause I will be missing a full day of work because of this delay and pretty pissed off. Would like some sort of compensation"
優點： "The crew was friendly helpful an our pilot had a sense of humor which is always a plus!"
優點： "Great seats."
缺點： "Customer service both over the phone and in person not very helpful to ensure connecting flights were made. Much better experience with Southwest in regards to coordinating delayed flights. AA could have done a much better job to ensure more flyers made thei connecting flights."
優點： "the crew was nice and helpful, the seat had a lot of room"
缺點： "The plane seemed old and didn't have the features I expect in first class"
優點： "Everything was on time. American sometimes has free movies you can watch"
缺點： "Nothing. Everything was good"
缺點： "I got stuck in DC overnight and I was not provided with a hotel or meal voucher:"
"Everyone was friendly and helpful."
缺點： "Person next to me was talking across me"
優點： "The seat was comfortable and the crew was accommodating."
優點： "I liked my seat"
缺點： "There was a stewardess that was very mean and not accommodating when I asked for a mask"
缺點： "ANYTHING more than what’s being done in economy would be good."
缺點： "Fruit & cheese tray unavailable"
缺點： "When I spoke to the United person last week to confirm baggage and carry on requirements. He said I could take a carry on when I turned up to the gates I was charged another fee for my carry on bag. What is baffling is that when I arrived at Denver people were getting complementary check in baggage. I’m so dissatisfied with the booking and the amount it has now cost me ruining any savings I’d had for sanfrancisco"
缺點： "I choosed this very very expensive flight because it was so import to be home in CPH at 9.00 for an important meeting. My flight from Chicago was delayed and nothing was done by the pilots to arrive on time. Despite the delay, I managed to arrive on time to my Connecting flight to CPH - only to realize that I was moved to a later flight. Now I have spent 2.300 USD on a poor flight that do NOT bring me to my destination on time. I am a frequent flyer, and will do everything I can Avoiding United going forward. Never United again"
缺點： "Sits not suitable for long distance travel"
缺點： "Not being stuck in Houston for 7 hours"
缺點： "The B 750 just plain flies too slow. 450 mph doesn't cut it for a flight from Chicago to San Francisco."
優點： "Service was friendly and attentive. Pilots handled the plan well and made up the time we lost due to weather delays!!!"
缺點： "The entertainment and bathroom facilities were very dated. The chicken served was less than desirable."
缺點： "Delayed missed connection, lost luggage!!!!"
優點： "Standard beverage and small snack service"
優點： "Flight was smooth, attendants were great."
缺點： "I was so uncomfortable in my tiny seat. They are small and awful."
缺點： "The plan had to be maintained with no option for getting to my final destination on time."
缺點： "Hour delay and 30 minute wait on tarmac waiting for gate to be ready"
優點： "fast take off and good service."
缺點： "Had anightmare will complain to united diect"
優點： "The orderly fashion the airline boarded!"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "On time"
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "We had delays due to weather across the east coast. Medical emergency stop at Atlantic City. We set on runway for about two hours. We was only offered soda, water and nuts."
缺點： "Not given anything back in return .. such as a meal or points for bring delayed due to medical emergency."
優點： "Crew was fine"
缺點： "We weren't offered snacks. Plane was very hot. Seats uncomfortable"
優點： "It was smooth sailing. Flight was full but not totally uncomfortable"
缺點： "I did not have an assigned seat until I got to the gate. Having to pay for entertainment on flight"
優點： "Everything overall was excellent !!!"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "The staff was always very helpful. I carry a saxophone and everyone was always very open to accommodating me, which I really appreciate! Also, great legroom, great pilots, positive attitude."
缺點： "The added fees for food and beverage were a little tough. I would understand if the flights were shorter, however we had several-hour delays in a time period from lunch through the middle of the night, and were not offered any sort of voucher or food item. Then my bag got lost (which I understand with the weather issues that caused delays), but it left me in a city with no clothes, very hungry, in an hour past public transportation hours. Which is not THEIR problem, but I would have definitely appreciated some assistance of some sort."
優點： "The flight was uneventful, everything was fine and the flight was smooth and went fast."
缺點： "There was nothing wrong with the flight, I wish that all of my trip went as well as this flight."
缺點： "They wouldn't let me reschedule and my mother had just past away. So I never took this flight. Super lame."
優點： "The crew was very helpful as I had limited mobility."
優點： "Friendly in-flight crew. The fight wasn't full to capacity so I had an empty seat next to me"
缺點： "The in flight entertainment was not free."
優點： "The crew was great!"
缺點： "It would be great if those with connecting flights could choose their seat for both flights"
優點： "Everyone from checking in to TSA to the flight attendants were just awesome! I will always fly United!"
缺點： "I've flown with southwest and delta before"
缺點： "$25 for one checked bag, no heads up about needing to download an app to watch free in flight entertainment"
缺點： "The TV control was on the left side covered by the middle person arm during the complete flight"
優點： "I loved how helpful and kind the staff was. I had never used a kiosk to check my bag before and they helped me when I was lost."
缺點： "The seats were uncomfortable when sitting for long periods and the seatbelts could have been a little bigger."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Plane pushed away from gate a few minutes early bad was actually airborne two minutes after scheduled departure. Arrived early!"
缺點： "Seat didn't recline at all"
優點： "It was quick and the person I sat next was pretty cool."
缺點： "The flight personnel had bad attitudes. The seating was cramped and the wifi was expensive"
優點： "The crew."
缺點： "The lack of light beer -- even the beer they had was not cold."
缺點： "Smooth flight, on time, safety procedures followed"
缺點： "The staff was rude, bored, and appeared to be bothered by any request that was made. The flight was oversold, luckily I was able to get a seat (like I had booked and planned for) but my flight was horribly long. I was stuck next to someone that was drenched in perfume, it was so bad it hurt my sinuses. Since the flight was oversold there were no seats where I could move. Not like the attendants would have helped me anyways. I will not fly United again if I can help it."