"Lost luggage as usual"
優點： "The flight left on time."
缺點： "No food, very few drinks."
優點： "Organized boarding"
缺點： "Headrest lcd didnt worked for entertainment Couldnt stretch my legs cause they told me to put the back pack on the floor instead of overhead compartment"
優點： "crew was great"
缺點： "Flight attendants need to enforce all policies. It makes no sense to enforce a seat being leaned back a 1/2 inch but allow a Face Mask be worn as a Chin Guard through the entire flight instead wearing it properly!"
優點： "I was in first class this time. The seat was comfortable for the flight of roughly 2-1/2 hours. We were served a continental breakfast that was filling and healthy with cereal, fresh fruit, Brie, soft crackers and yogurt. I'd rather have something simple but satisfying than something overcomplicated and possibly not that good. The crew was polite and efficient. I did have to use the lavatory at one point and I was happy that it was clean."
缺點： "The entertainment system was down, but it wasn't American - it was gogoflight or whatever it's called. I ended up listening to my Audible so it turned out alright, but on a 2+ hour flight, it could have been frustrating."
優點： "Flight was on time. Good movie selection."
缺點： "Crew ran out of toilet paper in one bathroom with over an hour left on the flight. It seemed like they just didn’t care to replace it and said they were out-either way, not a good look. Plus tiny screens and tiny seats."
優點： "Seat extraordinarily comfortable"
優點： "Left on time, arrived early!"
缺點： "When checking in, it indicated a smaller plane. I was not in a window seat and I had to check my baggage (and wait at the baggage terminal)."
缺點： "We had to wait for a flight attendant in Louisville going to Chicago, which made us a little late to OHare. Then we had to wait at OHare for another plane to leave. I ran from the one set of gates to the other, but I missed the boarding, even though the plane was still there. I was extremely disappo"
優點： "Amazing crew. Helping me figure out some charging issues."
缺點： "Food. Still horrible after all these years. Salad was okay but meat and fish were gross. Boarding at Heathrow is also not great."
缺點： "Mejorar el espacio"
優點： "Would’ve loved if the flight from Louisville to Charlotte weren’t delayed 2 hours for mechanical reasons!"
缺點： "The flight could’ve waited for us instead of leaving on time for Allentown!"
缺點： "Everything. It was loud, cramped, the crew was late. The flight was really late. It was all bad."
優點： "Helpful attendants. Surprisingly roomy seats."
缺點： "Nothing. Short flight."
缺點： "I love it"
優點： "Friendly crew, excellent food options, very clean cabin."
缺點： "I had to pay for water."
優點： "0ntime quick boarding"
缺點： "cost to check baggage"
缺點： "Ran out of food that I like"
優點： "Crew was super nice The plane was clean with a lot of power outlets, good WiFi, etc"
缺點： "We were almost an hour late"
優點： "Once aboard, LATAM is actually quite impressive. The logistical part of the company is horrendous, but the service onboard is exemplar."
缺點： "LATAM changed my itinerary without my authorization and despite my clear verbal directions to NOT change it. The airline took directions from a corrupt official with the Colombian immigration office and cancelled my return flights. I was forced to purchase an additional ticket, travel on and separate flight from my wife and children. I then had to spend several hours waiting to resolve the case in person. The customer service at LATAM is a joke. If I'd received this treatment in the United States, I would have filed a lawsuit for their infringement on my rights and collaboration with the discriminatory practices of the Colombian immigration office in Bogota."
優點： "Considering BA cancelled our flight to Milan because our Delta flight to JFK was late....we had to buy 2 more round trip tickets. No one from Kayak or BA helped us.. we were out anithet $1100. ..worst experience ever will never use Kayak again. The right thing to do is for Kayak to refund our original.tickets....since we had no control over our delayed flight but I am sure that will not happen."
缺點： "See above ....."
優點： "The staff was great smooth flight"
缺點： "Very cramped."
缺點： "Made us wait over 2 hours on the tarmac before take off inside the airplane."
缺點： "Food could have been better. Plane was 1/2 full. WiFi was not giving all the movies. Only 6 or 7 to choose from."
缺點： "When you are running late to make the flight it’s stressful enough. The last you need is an employee at the gate telling you that your caused the flight to leave late. By the way we took our seats and waited about 15 minutes before we pulled away from the gate and landed early. Airlines should recognize this is stressful for their customers and be trained to handle it differently. Furthermore most delays are not caused by customers. Also don’t charge $10 for a stale sandwich."
優點： "Direct flight"
缺點： "Horrible customer service, excessive baggage fees, rude counter staff, no leg room, narrow seats"
優點： "The crew were friendly and did their job effectively"
缺點： "Lack of seat space Planes seemed old Minimal overhead storage room—carry on fits all other airlines overhead but struggled to get bag in compartment Also, no help from crew with this Seats recline nearly into lap of person behind"
缺點： "Departed late and missed connection due to an overage of fuel. The crew took an additional 45 minutes to defuel the plane of 8000 gallons. Wth?! Have to stay overnight in Chicago now."
缺點： "After being delayed without any explanation, I was told that I would not have my purchased 1st Class seat. To add to that I received no service In economy."
優點： "New plane, early departures, nice crew, terrific entertainment system."
缺點： "I hated the waiting area at Pearson. I hated the temperature and how tiny the seats are. Was so hot and absolutely miserable."
缺點： "I don't like the fact that American Airlines try to get me to put my small carry on bag below both ways in the cargo area it is against FAA to have batteries down there. I have 30,000.00 in cameras and they tried to get me to do this both times saying the bag will not fit. The Flight Attendant each time say that it fits JUST FINE! I'm going to try to avoid American Airlines as much as I can!"
優點： "My flight wasn't completely full, so I had a row to myself. The pilot was excellent; takeoff and landing were very smooth."
缺點： "I had to gate check my luggage because of the small plane size. Had I had a shorter layover this could have caused an issue for me."
優點： "The plane left on time"
缺點： "Attitude of personnel on plane Plane was old and in need of up grading No service, you have to ask for a cup of coffee and they give it to you as it is a favor Keep inventing reasons to make it more difficult to achieve any level. They invented a platinum """""Pro""" level that used to be Platinum and downgraded the platinum level so they provide less perks"
優點： "Good entertainment"
缺點： "Bad organization during boarding"
優點： "Everything was fine except it was inexplicably late!"
缺點： "It was over 30mins late for no reason!"
優點： "Courteous crew, easy experience smooth "get in and get out" process"
缺點： "Flight was late due to weather but that's beyond anyone's control obviously"
優點： "I liked the 2 x 2 seating arrangement. Leg room was adequate."
優點： "More options for entertainment on a long flight."
缺點： "The flight attendant was arrogant. This is her job... just for $$$"
優點： "We boarded fast and the flight was smooth. The crew was very friendly."
缺點： "The sears were a little uncomfortable. They went terrible but my back started to go out on my 2 hour plans ride."
優點： "My Unit did not work. The crew tried to fix it but couldn't"
缺點： "I was unable to use my entertainment unit, computer:tv"
優點： "Boarding was easy & seamless"
缺點： "Had to lie about forgetting my phone charger in the waiting area to get off the plane & give my niece a hug who arrived early on a neighboring flight from NY to RNO as we switched off to take care of my dad who just had a triple bypass. If two people are past security - there should be NO ISSUE with them meeting - we have already been screened & a hug or anything else should not be a crime."
優點： "Good crew"
缺點： "No wifi"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "The WiFi did not work the entire flight (4 hours from Chicago to Seattle) and despite passengers inquiring multiple times, we were never informed whether to expect it to start working or not. Streaming TV was also poor quality on the United app."
優點： "The crew was friendly and helpful."
缺點： "I have no complaints!"
缺點： "Sits not suitable for long distance travel"
優點： "Crew amazing, smooth flight and on-time"
缺點： "Legroom and the fact that there is even s lower version of economy now! Yikes"
優點： "Crew was great"
缺點： "Not able to change our seat and I understood checked bag per person was included. The charged me 120 for two bagd"
優點： "On time departure & arrival"
優點： "Pleasant flight crew and comfy seats, even in coach."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "They did allow myself and children to board earlier 5/4."
優點： "Crew was very nice and helpful"
缺點： "there was a seven hour delay to our departure Food was pretty bad, entertainment system was broken"
優點： "fast take off and good service."
優點： "Legitimately, nothing was liked."
缺點： "My plane broke, worked multiple mechanicals, returned to the gate, my severely delayed departure caused all my connections to be missed thus creating more compounded issues. HUGE HUGE headache. Almost forgot, I'm still missing my luggage 2 whole days later."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "The space on the plane, we left on timeand arrived early and I was able to sit by myself."
缺點： "One of the stewardesses spoke very harshly to me. I felt very embarrassed and offended."
優點： "At least UA rebooked me next day no charge."
缺點： "Had to cancel trip until next day due to initial flight so delayed I would have missed connection in Denver. Since UA claimed was weather related, I woulda been responsible for hotel."
缺點： "The delay!!!"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Cancelled the flight two hours before departure. Weren't apologetic."
缺點： "Had to pay for entertainment. This was my 50th flight this year and first time any airline has no free entertainment. Probably will boycott united on future flights"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Polite and friendly staff."
優點： "I overslept my flight and United was able to find the next available flight into Denver which helped me tremendously. The guy on the phone was very pleasant and helped so much."
缺點： "Boarding was disorganized and hard to understand. Flight was delayed because of paperwork that wasn't signed, which caused me to miss my connecting flight."
優點： "There is no food essentially. No entertainment unless you have your own electronic hand-held device."
缺點： "See above."
缺點： "The plane wasn't very clean. And I might have liked another option besides a weird trail mix for a snack."
缺點： "It was freezing on the plane."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "Seats are too close."
優點： "The Embraer ERJ-170 has comfortable seats!"
優點： "Movies on personal device"
缺點： "More leg room"
缺點： "There was a delay with the flight. I wish there had been earlier communication about what was going on, i.e. Why it was delayed, how long will the delay be."
優點： "Loved the movies"
缺點： "The flight was delayed two hours because of the arrival of the plane"
優點： "Flight left on time. Arrived in DC 15 minutes early. Did not use entertainment so no comment there but overall I had no complaints."
優點： "Great flight today from Chicago to Dayton good to be home. Very fast and efficient."
缺點： "To Stewart will not let me move forward even when it was open seats"
優點： "The seats were comfortable and spacious place were awesome :) The snack was very good, the best I had so far while flying. Service was great :)"
缺點： "I didn't like that because I was 4th group to get in the plane, all the space above my seat was full and I had to go put my carry-on quite further down. It didn't cause me any problem because my connection flight had a long layover, but if had not been, I could have been late."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "I was very nervous, but the flight attendant made me feel at ease."
優點： "On time!"
缺點： "Old plane- lots of noises/raddles. Flight attendant not especially friendly, but that's ok? Wish United went direct from Louisville to Ft Myers. Need to add trip to Frequent Flyer Account"
優點： "Loading was quick and easy with smiles and greetings from hostesses"
缺點： "No drink service on either flight, dumped on jetway and had to take bus to a gate and then navigate to our new gate. This made short layover time even shorter. I flew United down there and had drink service for that led of flight with them."
缺點： "Held up at check in because of understaffing. Long TSA line. When we finally got to gate wouldn't let us board. Then agent was extremely rude about putting us on a different flight. Have always flown Delta and am sorry I ever strayed. It will never happen again."
優點： "Broading was seamless"
優點： "service was great"
缺點： "There was no air circulating on the plane the entire flight. The plane was over 90 degrees when we got on. Everyone on the flight asked for the air to be on and we were told it was. No air was coming out of the vents. Horrible flight."