Korean Airlines has excellent service. Staff are attentive and friendly, always willing to help and provide comfort. Airport is very clean and has free sleeping areas for transit travelers which must be duplicated in every international airport. If given the choice, I will always ride Korean Airlines for my international travel.
優點： "Loved the food and snacks!"
缺點： "Wouldn't mind slightly larger meal portions, but then again, perhaps I could use the portion control, haha"
優點： "Thank you for selected me became priority and the Sevice is good.Thanks again."
缺點： "I don’t know yet."
優點： "Crew needs to not assume that Asian passengers are Korean as i was being converse in Korean throughout the flight."
優點： "Crew and seats were good"
缺點： "Ordered vegan meal was terrible, hard to eat. Had to go with the regular meal instead to eat something, which was okay, but also not great."
優點： "Boarding process was all over the place. No one listened to the instructions the crew gave them. No special meal as requested as a friend of mine is vegan and allergic to several items so luckily she brought her own food on board. Crew was ok, nothing special."
缺點： "The in flight movies/tv was not working. The customs situation is crazy. I appreciate the thoroughness but at points it was overboard. Constant scanning of ticket from the security "TSA" to just scanning your bags 2 feet later."
優點： "Services from the crew and the seat are what expected being in eco-normic class."
缺點： "can upgrade or afford to go by at least business class"
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "EVERYTHING!!!! The staff at the gates to the boarding staff. Everyone was very helpful and professional. The seats had plenty of room and the staff always provided service with a smile."
缺點： "I can't think of anything I disliked on this trip."
優點： "Very clean aircraft."
優點： "The trip was excellent because first of all, I was the one who booked it. Secondly, I selected all the aisle seats. The airline isnine of the best with friendly and courteous crew."
缺點： "The USB port on my seat to charge my cell phone was broken. And the airplane gets warmer in the duration of the flight. The crew should always make sure that the air conditioning's thermostat is in the coller setting."
優點： "Food was really good - nice mix of Korean and European menu. Good entertainment system; attentive staff offering drinks and snacks. Comfortable chair."
缺點： "We boarded late but the communication was good."
優點： "Unlike flights in the US, they provided pillows, blankets, slippers, a water bottle and headphones in your seat before you boarded at no extra charge. They were very organized, efficient and quick about boarding."
缺點： "My seat was chosen for me. However, leg room was excellent even in the least expensive seats."
優點： "I could not book my seat ahead of time on the Korean air website"
缺點： "Middle seat stinks for a 15 hour flight"
優點： "Friendly service"
缺點： "Not enough movie selection and the food selection"
優點： "Nothing our tickets had to be cancelled"
缺點： "Our flight was scheduled with Korean air. We attempted to check in multiple times with issues on the Korean air website. we called and they told us not to worry. Finally, approximately 12 hours before departure we wwere able to check in Only to find out due to the expiration date of our passport we would not be an allowed to check in. We scrambled to get an emergency passport, however by the time it was received we had already missed our flight. Korean air is not willing to aknowledge this as a fault in their system and is instead suggesting this is a kayak issue for allowing us to purchase these flights. I would like the total flight cost refunded as this should never have been allowed to be purchased if Korean air knew at the time of purchase when checking in there would be an issue."
優點： "The seats were comfortable and the crew was nice"
優點： "The service & cleanliness."
缺點： "The seats."
優點： "They have a enough space even economy’s seat."
優點： "Great service"
優點： "Quick service especially picking up the completed meals Very helpful with transit"
缺點： "All good"
缺點： "Due to bad weather and flooding, I could not get to the airport for my flight. I called Just Fly and they said there was nothing they could do. I had to pay an extra $350 to get my flight rescheduled. I thought that due to bad weather, customers can get flight rescheduled at no extra cost? As soon as I rebooked my flight, both airport in Houston closed anyways. So is this still my fault and did I have to still pay an extra $350??"
優點： "Flight attendants were very nice."
缺點： "Movies are old"
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
優點： "Amazing service, very polite and professional. The food was very good and the facilities were clean/thoughtful, and the seats fairly spacious and comfortable. Tv screens worked well with good sound. Will fly again!"
缺點： "The layover either too fast, less than 1 hour, or too long, 12 hours, to go to Cambodia."
優點： "Food not too bad, plenty of beverages."
缺點： "Nothing not to like."
優點： "Again plenty of food and beverages."
優點： "Nice service"
缺點： "The omelette, I received horrible food poisoning and all my friends had upset stomachs. Bad experience due to that... Everyone around me also wasn't happy, due to gaseous stomach / farting, poor people."
優點： "upgrade the food quality"
優點： "Ground staff at JFK did a great job changing my seat assignment - that was really appreciated."
優點： "By far the best airline i have ever travelled on"
缺點： "The service, quality of airport and new aircraft"
優點： "Service and Food was great. The hygiene was good."
缺點： "The audio on inflight wasnt working on leg 2 of the journey i.e. from Seoul to SFO"
優點： "Great service, kind service, food was better than expected, and they allowed you to stand in the back to stretch your legs. This was helpful for the 13 hour flight to not be trapped sitting!"
優點： "The crew were excellent."
缺點： "I would have liked to have had a wider selection of movies. I would also have liked to have a hard copy menu to look at prior to meals, as unfortunately I couldn't always understand the crew, even though they were fantastic. With a little more detail I could have determined whether something was spicy or not."
缺點： "I bought my ticket last minute not realizing that my lay over in Korea was 12 hours I arrived in Korea at 5:30 am, stayed at the airport , slept , walked, ate, sleep patiently waited for my 1930 boarding I finally boarded and was told in their broken English that I am going to be inspected I was thoroughly searched, my pursed was inspected, my body was inspected ,the asked me to open both of my hands and they run a white strips into my palm( I'm a nurse ) and the first thing that entered my mind was they were checking me for drug screen I am very bothered with what happened , Korean airlines makes their passenger have a long lay over and at the end will be thoroughly searched because she stayed in the airport too long How is Korean airlines going to support this insult!!! Anyone tell ne"
優點： "The selection of fellow PAX, the cabin staff"
缺點： "Concorde was better"
優點： "The air hostess is very kind and helpful when she noticed that I was not well and she has offered me a honey lemon drink even I didn't request."
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "The experience was good attendants are friendly and food was good we were fed snacks breakfast and dinner also free entertainment"
優點： "The food, available movies, and crew were all very good. The crew did a wonderful job."
缺點： "The flight was late for take off and I was disappointed that there was only one Japanese movie available for the flight."
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
優點： "Flight attendants are very helpful and keep smiling to customers. I feel very welcome."
優點： "Boarding process was pretty smooth. Food was OK and the on-flight entertainment was good. I liked having the camera on the plane where you could see over where we were flying as well as the frontal camera. Also liked the map views."
缺點： "I had heard so many great comments about this airline and overall airlines traveling abroad. Yes the plane looked nice and the flight attendants looked flawless, but I had no luck when it came to the flight attendant that was in charge of my isle. She was not friendly, and gave me a judgmental look when I asked for a refill for red wine. Tickets are very expensive and I'm sure most folks using this airline have made lots of efforts and sacrifice to be able to pay for their trip. Such was my case, as I was on vacation with my sister and had been planning for this trip for a very long time. Seats were very uncomfortable and it was warm inside the plane the whole time. in the end we got to Incheon safely and on time, and I guess that's what matters..."
優點： "Fast Chaco in and nice crew"
缺點： "The food was not great and no vegetarian options"
優點： "A stewardess accidentally spilled some orange juice on me when serving shortly after takeoff from Incheon, and was extremely apologetic; I have suffered much worse in my fairly long life, I have made much worse mistakes,and it did not bother me at all; I declined the offer of cleaning costs, but the senior stewardess unexpectedly handed me an envelope while I was debarking in Seattle; I discovered it contained cash for the cleaning, an unexpected surprise. The crew overall was courteous, friendly but businesslike, and obviously knew it was their job to make the passengers comfortable and happy -- they did a very professional job of doing so. Three cheers for KAL"
缺點： "The entertainment system is not very important to me. However, it was extremely difficult for me to operate, even to reach the flight progress screen; its primary language of course is Korean, which I do not read or speak, and the required navigation sequences did not appear to me to be logical, Fortunately for me, I am not a TV person and generally read while awake on the flight."
優點： "Everything worked smoothly. Service and food were excellent. Boarding and disembarking was fast and easy. We had a tight connection but we made it as did our bags. This was truly excellent in every respect."
優點： "This was my first trip abroad and Korean Air made it extremely enjoyable! I greatly enjoyed the pillow, blanket, overall hospitality, the continuous offers of food, snacks, and drinks. The planes were very nice and didn't seem over crowded. Ticket and baggage clerks were amazing!"
Delta is the best US airline. This isn't to say that it's perfect, but they do the best job of with service in the current low-cost climate.
Tuna cans planes. Super small seats. Very uncomfortable
This short flight has great views and often has arrived early.
Really accommodating staff, and on flight amenities. I would fly with Delta again.
優點： "The crew members were nice and didn't bother while sleep when giving out snacks & drinks (I've had this done to me before, annoying). Plane was comfortable because it wasn't packed, so was able to have a seat empty in-between me. The entertainment offered was really good, the connecting to the Go-inflight WiFi was a bit difficult, but no biggie."
缺點： "THE DELTA TERMINAL AT HARTSFIELD AIRPORT, ATLANTA, IS DIS-ORGANIZED!!!! THERE WAS NO ONE GIVING PROPER INSTRUCTIONS FOR DROPPING BAGS OFF, PEOPLE WERE EVERYWHERE IN EVERY KIND OF MADE LINE!!! ALMOST 30 - 40 MINUTES OF WASTED TIME, THIS AND THE SLOWEST TSA PROCESS CAUSED MANY TO PROBABLY MISS THEIR FLIGHTS, INCLUDING ME (THANKFULLY MY FLIGHT WOUND UP BEING 3HS DELAYED - THAT'S NEXT). DELTA SHOULD INFORM TRAVELERS ABOUT TIMES WITH THEIR BAG DROP AND TSA!!! 3HRS TO GET A SMALL PART THAT ONLY TAKES 2 MINUTES TO FIX, I'M VERY GRATEFUL IT WAS FOUND WHILE ON THE GROUND, BUT AFTER 1 AND HALS HOURS COULDN'T WE HAVE JUST CHANGED PLANES!?!?! I WAS SUPPOSED TO BE HOME AFTER 10A, WASN'T UNTIL ALMOST 2P.."
優點： "Very nice crew, quickly boarded and smooth flight!"
缺點： "Once the pandemic is over, I am sure some things like food service will improve."
優點： "Precautions taken appropriate"
缺點： "Environmental controls, it was a little warm. Seats seemed more uncomfortable than usual. Air vents, lights, too far from aisle seats."
缺點： "Movie selections, healthy snacks/food"
優點： "Smooth and fast."
缺點： "Headphones should be free. Also some free food would be nice."
優點： "Great flight attendants and service. Plenty of entertainment selection to make the long flight enjoyable. The boarding was chaotic because of the airport facility."
缺點： "The airport is too small for loading a full international flight."
缺點： "Needed assistance for limited mobility to make connections at ATL was not provided. Caused us to miss connections and had two falls trying to get around. Air France was terrible. Very limited food and beverage service left us hungry and thirsty on 7 to 10 hour flights."
優點： "The crew is always smiling and ready to help you and I really like that."
缺點： "Middle seat. Big guys dont fit well there"
優點： "Delta crews are very friendly and helpful. Seats are 'good' on the E175 plane - better than the cramped CRJ200 on some other short flights. We boarded early, left a little early and arrived early. Nothing to complain about, except maybe a crying baby behind me, but that's not Delta's fault. :)"
優點： "Nothing exceptional stands out"
缺點： "Flight was not on time"
優點： "Didn’t like security. They were rude"
優點： "The care and good food was much appreciated. There were plenty of excellent movies to watch to make the time pass in an enjoyable way."
優點： "Easy and on time and Delta Comfort is always the best. Easy boarding process too!"
優點： "Although the weather was sketchy and the flight was delayed about 2 hours, the actual flight was much smoother than forecasted."
缺點： "First time I've experienced a boarding procedure that seemed disorganized."
優點： "When we need help but nobody come to help ."
優點： "Helpful staff"
缺點： "I didn’t have anything negative to report regarding this flight."
缺點： "No upgrade"
優點： "Crews were great."
缺點： "Flight delays coming and going. Happens a lot with Delta."
缺點： "Bad information about delays"
缺點： "Late with no information"
優點： "The on time departure. The air hostesses were very attentive. Fast baggage arrival"
優點： "They had available seats on an earlier flight and I was able to get home super quick! My checked bag also made it which was great!"
優點： "I liked the flight attendant in first class. Unfortunately I was not in first class"
缺點： "I did not like the attitude of the obese old man (I, too, am an obese old woman) as I saw it toward some of my cabin mates."
缺點： "For a 3 hour flight no onboard entertainment. Such a let down"
優點： "Nothing really"
缺點： "Flight delay further to the 30 minutes additional 20 min due to crew being not there"
缺點： "Felt agents held me back at the check-in counter resulting in me missing my initial flight and voiding my complete routing. Had to fly on a flight 7hrs after my booked flight because Delta had no other option (very untrue as there were other airlines flying to my final destination. Delta just didn't bother providing good customer service"
缺點： "Felt like I was sitting in my neighbors lap!"
優點： "Short, straight-forward flight."
缺點： "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."
優點： "Staff was amazing and pleasant. Had decent food and as much comfort as zone 3 can offer."
缺點： "No complaints."
優點： "Very friendly staff and the onboard meals were surprisingly good. Korean Air may quite possibly be my favorite airline."
優點： "The flight actually took off."
缺點： "No forewarning of weather impacting flights 3 days later, allowing passengers to potentially change flights. Two hour delay became a four delay which became a five hour delay. Delta reps entirely unhelpful when I asked if anything could be done, "Atlanta is a disaster right now." I get that these things happen from time to time, but Delta is handling this very poorly. I'm actually waiting for my flight out of Atlanta and it's also been delayed, luckily only for 30 minute this time."
缺點： "Several hours was added to my travel day when my Calgary to Seattle flight was cancelled and I was rerouted from Calgary to Vancouver to Seattle. It seems to me that if an airline initiated change that significant occurs, I should have an option given me to change my itinerary."
缺點： "Too many boarding calls for different levels of service."
優點： "Everything was great. Boarding agents time arrival clean planes all good"
優點： "The only airline that I'm aware of that still offers: • free snacks • free checked bags • free meal and drinks on international flights"
優點： "Although I booked on flight several months in advance we were only given seats from Louisville to Atlanta. We were assigned the last row seats one hr before flight to San Juan. You know the ones with zero recline and last for any service. I wonder if it was because they were purchased through Kayak."
優點： "Comfortable flight. Very kind staff."