The plane boarded late but they would not give anyone an estimate as to when they’d be boarding to allow people to go to the nearby lounge. The in-flight crew was awesome, and the premium economy is well worth it. Wish they allowed purchasing of business class upgrades, only allowed with points. Food on this flight not as good as their usual. Not many new movies to watch. Overall comfortable flight
Everything is perfect all staff in the plane is very good I will fly with Japan airlines every time if I go back Thailand thank you so much for perfect service
Most of my selected seats were changed to seats I did not want.
Again, lots of space, bug seats, plenty of legroom -served me dinner after I slept through the meal service.
優點： "Typical flight and all went well."
優點： "Wonderful crew, wonderful food, love the chef program for meals which helped me feel more engaged in the JAL experience, and air mos burger for breakfast which made me feel as though JAL truly wants to show its passengers highlights of modern Japanese culture."
缺點： "Seat and seatback were so stiff and uncomfortable that my tailbone and neck/back hurt; I had fallen asleep and woke from the discomfort. Entertainment had censored versions of films that ruined the viewing experience. Music collection interface could be designed better."
優點： "The crews were very kind and helpful."
優點： "Spacious leg room."
缺點： "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."
優點： "Everything ! Makes me what to travel to Japan more."
缺點： "I loved it"
優點： "Easily upgrade to premium economy class"
缺點： "Some staff lack of basic english"
優點： "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
缺點： "in-flight Wifi is not working"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The staff were fantastic nothing was too much trouble and great fun attitudes."
缺點： "No entertainment systems."
優點： "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."
缺點： "very poor communication of information"
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Flight time was not bad, not too long"
缺點： "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
優點： "I had to change my flight and it was a terrible experience, I will book directly with the airlines from now on."
優點： "The crew was friendly, and the view from the window was stunning."
缺點： "There wasn't enough leg space; it would be nice if the entertainment system had usb charging available."
優點： "Ms Yoshinaga went out of her way to make sure everything was smooth for my experience."
優點： "Great crew, good food selection."
缺點： "Everything was good"
優點： "The crew, the flight, the pilot to cabin communications, the food, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
缺點： "A Japan Airlines employee escorted me every step of the way to ensure that I made my connecting flight from Tokyo to San Diego because I only had an hour and ten minute layover and this can be challenging when you’re in a foreign country. I cannot thank Japan Airlines enough for how easy they made traveling and how comfortable they made me feel. I Highly recommend flying Japan Airlines for your travels."
優點： "Fantastic service, excellent food, state-of-the-art entertainment, always on-time and professional."
缺點： "Older plane had extremely uncomfortable seats for the lengthy flight (over 7 hours). Shorter flights of 3 hours or less would have been fine."
優點： "Crews are very polite and willing. They During the entire 13 hours flight, they continued serving drinks and snacks. I have not seen such services on the other airlines."
缺點： "The movies were not the first run ones."
優點： "The food is good. The seats for regular economy are a bit more spacious. They also have some deal with fast food restaurants, Mos Burger and Yoshinoya so sometimes you can get their air version of the fast-food meals. I had Yoshinoya and it was pretty good. The entertainment was okay, the only 2 things I wanted to watch was John Wick 2 and Guardians of the Galaxy 2, but the movies change every month so it was probably a bad batch. Also free toothbrushes and toothpaste available on the plane and a self service snack area. Overall it was great."
優點： "What a terrific airline. Polite service, great food, comfortable seats and a clean plane. So much better than US airline companies."
優點： "Sakura lounge was excellent."
缺點： "The entertainment system was bit unsteady."
優點： "Superior service in a great and spacious plane."
缺點： "Seats are a bit flat and shallow, besides that it was awesome!"
優點： "All was efficient but no standout"
缺點： "Nothing was bad enough to mention this column"
優點： "The flight was normal and without problems. As a frequent traveler throughout Asia that is always welcomed."
優點： "service is great!"
優點： "The cabin crew was professional, friendly and courteous. It's always refreshing to fly an Asian airline for the impeccable customer service. The 787 left me with minimal jet lag. The odd shaped pillows provided great back support."
缺點： "The seats were comfortable but old fashioned. The WiFi was spotty and it would have been nice to have Asian food options."
缺點： "Not anyone fault but I wish seating was better fitted in economy for taller people"
優點： "The family had an amazing flight and the in-flight entertainment was excellent! My kids remained engaged for 6 hours and my wife actually took a nap..."
缺點： "As usual it is most difficult moving through the airport in China. It took a long time to get our bags and they were "damaged", however my box made it without difficulty."
優點： "Excellent service by JAL check-in people and the flight crew. Also, for a standard economy seat, I found the seat spacing and resulting legroom was generous - and I'm 6 ft. tall."
缺點： "Can't think of anything, really."
優點： "Enjoyed the greeting, politeness and food"
缺點： "More English speaking would be preferred"
缺點： "Flight was diverted to another airport and when we finally got to Tokyo, the next flight's gate had closed even though it didn't leave for another two hours. We had to wait in a huge line to get rebooked and it was clear the Japan Airlines employees did not know what they were doing. Put me on a flight next day and couldn't even provide hotels for us (gave us $100 to find our own which was near impossible at that time). I had to sleep in a sleeping bag in the airport overnight by myself."
優點： "food was great flight attendants are courteous and reliable"
優點： "The service was excellent and the food was awesome as always!"
優點： "Attendants were very supportive. Food was very good."
缺點： "Restroom smelled bad"
優點： "The service was excellent and the seats were really comfortable"
缺點： "The food choice was a bit poor"
It was harrestment for senior citizon like me. From Dubai to sanfransico it was very bed experiance. I had arthoscopi in my right leg and requsted wheelchair when ibook my flight. But due to havy demand for wheel chair i was not getting wheel chair facility. The lady on duty compel me to walk behind her to get security procedure. I request her that i have troble walking with her. I have to walk to get my connection flight
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "Hard to say, it wasn’t a good experience. Flying from Bombay to Toronto was really bad."
缺點： "They broke my baby stroller, they didn’t bag with or handle with care. It was new stroller all damaged from Bombay to toronto flight."
優點： "All good."
優點： "cheuk in 快！吾使等太耐！"
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
優點： "All the teem all the services"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "The leg space and the entertainment. The crew were very nice."
缺點： "The bathroom must be kept cleaner."
優點： "Leg room and friendly staff"
缺點： "Child’s meal does not have vegetarian option, this must be included as it makes not sense in not having this option."
缺點： "They ran out of the selection for breakfast. The flight also departed late."
優點： "The cabin, the variety of beverages and the time of the trip"
缺點： "Perhaps the strange breakfast and the TVs quality"
優點： "The seats are relatively good on the newer A380s. The film selection was good."
缺點： "The meal was poor."
優點： "Overall top service."
缺點： "A little too directive, exemplified by ordering people to pull down their window shades, for my Americans can mentality. Otherwise great!"
優點： "Was overbooked from start -"
優點： "The entertainment systems was really good."
缺點： "The service of the crew was one of the worst I've ever had..."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Cheap tickets. Airplane is A380. Good timeschedule. Good list of alcohol and drinks. Sky bar at the upper desk."
缺點： "I have maiden upgrade from economy to business and I can’t use Emirates business lounge. Stewards forgot my starter and drink. No cosmetics set - just 3 tubes of hand cream in toilet. Services was very slow. Emirates, is it you?! No more business class in Emirates."
優點： "Emirates is an airline that knows how to pay attention to the details. Amazing airline."
缺點： "The ground few in Phuket - specifically the check-in desk did not uphold the standards of Emirates. I felt like I was too much of a bother for them."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
缺點： "Didn't have a good experience in Kenya, not with flight but at the airport. Went through hell. They need to improve on their customer service. I am quite sure I am entitled to bring whatever I want as long as it's legal . But there's lots of corruption and they will mess up your reputation. But at the end of the day they want me to bribe them. I was Really upset."
優點： "Nothing at all"
缺點： "Flighet delay"
缺點： "The online site didn't let us allocate seats even before 48 hours of schedule flight timings. Complimentary seats were allocated badly. Even when contacted with airline staff they didn't pass on the right information. We found on airport counter that exists seats opened before opening the airline counter at the airports whereas we are told that it would be allocated at the airport counter only. Misleaded at Dubai by airline staff that airport counter would open 3 hours before flight departure whereas we found and told at counter it was opened 48 hours before flight departure. Faced lots of inconvenience in allocation of complimentary seats. I speak with other co-passengers in the flight and found single complimentary aisle seats were allocared to passengers. They same opportunity was not extend to others having more than 1 seats in the flight."
優點： "Flight attendants friendly, well mannered"
缺點： "Took flight attendants some time to clean up, not responsive to call light, seemed overwhelmed somehow."
優點： "Lots of movie options"
優點： "Loved that they took care of a Skywards Blue member, even upgrading my wife."
缺點： "the new laptop/camera rule. not enough cushion with bubble wrap, no organization. the crowd and lines werent managed. there isnt insurance available in case anything happens to them since it's out of our hands."
缺點： "Not a single thing. Emirates is terrific!"
優點： "Entertainment and crew service are very good."
缺點： "boarding could have started on time."
優點： "Good food, pretty nice staff. Entertainment options were plentiful too. Seats were fine also."
缺點： "Delayed flight with little or no apology. Lots of waiting and an attitude of - this is just how it is. That's true, but information goes a long way to smooth delay situations. Emirates failed at this."
缺點： "Flight was delayed and crew was dismissive with questions and concerns about connecting flights"
優點： "Same as above"
缺點： "Same as above"
優點： "Great flight from Milano to NYC. Always traveling with emirates"
缺點： "Due to visa processing delays I couldn't return back"
優點： "Service was too notch. Economy Class was a bit tight for such a long flight. Still a great experience. Thank you."
優點： "They canceled our flight because they were over booked ,we had to stay overnight , overall very unhappy with the airline , they forced us to purchase new tickets , will take legal action against the airline"
It would have been better if my flight had been canceled weeks ago, I hope it was, but I am worried as you have sent me so many notices and reviews.
Boarding from gate to airplane very hot
優點： "The seat was comfortable enough."
缺點： "Boarding is disorganized. Food wasn’t heated properly so the fish just had coagulated oil coating it."
缺點： "I had gotten two tickets.I didn't book two tickets for one trip.Please give me back my money."
缺點： "Flight departed one hour late due to late arrival. There should have been more information updates provided to waiting passengers at the airport."
缺點： "It's impossible to contact them to arrange infant seats, their HK office phone number rings out and isn't manned and the other country offices keep on redirecting our queries there. They also changed and cancelled our flights 6 times."
優點： "The snacks, staffs and the seat were amazing. Garuda never fail me."
優點： "The flight was in time. Boarding didn’t take long. Crew was friendly and worked fast distributing snacks for a 25-minute flight. In-flight magazine is informative and colorful."
缺點： "Phone check-in until 1 hr before departure would’ve been helpful."
優點： "Comfortable seat and very welcoming crew. It was an hour and half flight and received a delicious snack, water and personal entertainment."
優點： "On time smooth flight"
優點： "The cabin crew was great!"
優點： "Flight was not full. Had open seats around me so it was comfortable."
缺點： "Food. Red eye flight served a very low quality snack upon takeoff. Breakfast before landing was a little better."
優點： "Quick flight"
缺點： "Food was terrible"
優點： "Fast boarding"
缺點： "Food is low quality. Nothing special."
優點： "I LOVED the Flight Attendants' uniforms. Smile!"
優點： "Cabin crew services very friendly"
缺點： "Mediocre food, old movie list mostly. The biggest complain is both duiring the CGK T3 international outbound and inbound flight makes you walk the whole length of t3 from the departure gate as the plane for this international flight was parked at the most corner part of domestic terminal. No travellator, no buggy. Terrible for the elders.and bi assistance can be seen"
優點： "On time"
缺點： "Passengers Have to walk a long way during boarding as the plane is not at the assigned intl gate but on the domestic side. Food is bland, instant noodle may taste much better."
缺點： "Cabin temperature was very cold"
優點： "Flight was normal. Nothing special. Flight wad on time."
缺點： "Boarding didn't commence as started"
優點： "Probably the best food I’ve had on a business class flight."
缺點： "Entertainment just OK. Garuda lounge in Bali dire"
缺點： "I purchased 3 legs of a trip on-line and tried daily for 50+ days to make a seat reservation. Occasionally, a screen would appear that stated a fee would be charged. I had no problem with that and was prepared with my credit card to make payment only to be told "oops there was an error" and the transaction could not be completed. I called the Garuda contact number in the U.S. twice and was told there was nothing that could be done from the US and I would have to take care of it when I arrived in Bangkok. I probably will never fly Garuda again so it really will not be a problem."
優點： "Boarding crew was great and general business class seating"
缺點： "Flight attendant. Rushed to ask my food during pilot speach. I could not hear both and she gave a very fake appearance smile."
優點： "Flight on 737, took off on time, from Bali new terminals, arrived on time. Lots of leg room."
優點： "Overall great service and good experience. Very attentive crew and goid food."
缺點： "Although the business class cabin has been quite new, the seats are made for very short people and my headrest sat at my shoulders (I am 5’4”). This made the 5 hour flight very uncomfortable."
優點： "Garuda have one of the best service and the crew always smiling and helpful. The new seating is very nice and conformable. The food is very nice."
缺點： "The one thing I don't like about Garuda is so many announcements. They want to announce every things that happens. There is a reason why the seatbelt signs are there. You don't have to say what we will have in the menu as we have it. The entertainment system is has average collection and they are not organized. That includes the movies. The music section is terrible, I was not able to recognize any of the artist. It is sad that they don't take their entertainment system seriously. With their service and new fleet, you will expect to have a great entertainment system but sadly it is not."
優點： "Other Airlines that sent extra planes to evacuate their patrons!"
缺點： "Garuda canceling my flight from Bali to Singapore and not rescheduling it for 3 days despite the Airport reopening the next day after a short closure for Volcanic Actvity"
缺點： "Flight was delayed and more assistance could be provided to passenger on transit as most are not familiar with the new huge airport"
優點： "Beautiful NEW Terminal at Jakarta!, but Plenty of food outlets. Waiting areas are very large and accommodating. Security area is large and extremely efficient in processing passengers. Security personnel were friendly."
缺點： "Due to the enormous inside volume it is impossible to maintain a pleasant air temperature. It's nearly impossible to hear any announcements due to the extremely poor acoustics. The large open spaces and ceramic tile floors aren't conducive to hearing anything! No announcement to the departure time as we were already 20 minutes past the established boarding time as indicated on the boarding pass. I was sitting quite close to the check-in counter and was able to decipher that the boarding process was going to happen soon, so I took a position in the line without any announcement."
優點： "Fiod, flight experience, boarding. The flight staff was very good and helpful, as was the ground crew"
優點： "Good food, modern plane, professional staff. Punctual"
優點： "Gr8 service on land and air way to go Garuda"
缺點： "Flight was delayed by more than one hour."
優點： "Crew were very attentive."
缺點： "Staffs separate seat from parent and kids. Crazy."
優點： "Garuda Indonesia is just a very good airline."
缺點： "The bad things is the luggage handling at smaller airports."
優點： "Their lounge in Soekarno Hatta is cozy with a lot of food choices."
缺點： "Now, they won't give you a choice for the meal. The movie selection has been stagnant for three months. Boarding in Soekarno Hatta is based on first come first based basis, not based on class/membership/row number."
優點： "The crew are polite."
缺點： "Insufficient information about boarding , no announcement. No information screen. The food was a bit strange."
優點： "Garuda has come a long way to be voted as worlds best cabin. I'm impressed by the service and the food. It certainly has improved. Certainly will fly again with them."
缺點： "The only negative feedback was the transit in Depansar whereby luggages have to be claimed when transferred from international to domestic terminal. This is cumbersome and time consuming. As luggage have to be check on again. I do hope they will have auto self transferred in the near future."
優點： "Lacking internet connection, current movies but I slept which is positive because it wasnt a packed flight"
缺點： "Jet Airways (partner company on flight) waited 5 days before putting my lost bag through customs on arrival in India and made me wait 3 hours, after the 5 days, to receive it. They gave no explanation, no apology, and actually sent an employee from another company to deliver my bag after I had waited that long."
優點： "The crew were very friendly and professional"
缺點： "Plane was a bit old and Didn't have USB port to charge my phone. I always like it when I can charge my devices on board so I know I have full battery once I get off."
優點： "Lovely staff, easy flight."
缺點： "Nil- good flight."
優點： "Professional and Excellent Customer Service"
優點： "Crew were good, aircraft was clean and flight left on time."
缺點： "The food. Unsure of what was served as no labelling or explaination from the crew and the food was very dry."
優點： "Seat space Crew Food Touch screen"
缺點： "Small tv screen Not many new movies"
缺點： "Entertainment system was not working"
優點： "The hospitality was so genuine and wonderful on Garuda. Highly recommended."
優點： "All is perfect"
缺點： "Someone beside me,he won't move when i want to go to Toilet"
優點： "The flight was comfortable and surprising the seats were spacious as compared to other 5-star airlines. For the price, there is simply no reason to fly on a budget airline any longer."
缺點： "The food and drinks selection could've been better."
缺點： "The extra leg room seat I purchased was not as advertised. There was a row in front of it not show on the web diagram."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "Very good entertainment system."
缺點： "Food was horrible. No drink service. Old seat."
缺點： "Delayed too much except that, everything was good"
優點： "The crew were busy but very attentive"
缺點： "I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones."
缺點： "Food and more profesional crew"
缺點： "flight always late as usual"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "I am so blessed for their upgrade to primum economy, that was incredible experience for me and my two sisters. Thanks"
缺點： "My earphones was broken, a little bed for me. Entertainment without sport news."
優點： "My cabin bag got lost and theres no way to track it. Complete outrageous."
缺點： "Everything. Worst experience of my life"
優點： "Nothing I like"
缺點： "The seats assigned are so at the back at the aircraft. Even both of us are members of the airline we haven’t received any flight notification. That’s really bad"
優點： "Familarity with airline"
缺點： "Limited food options. No drinks service."
優點： "All the flights had bad Kosher food"
優點： "The overall service is great for the airfare price I paid. Can’t complaint! The new plane with central air control was a great idea; it was comfortable for the duration of the ride. That being said, I would definitely use Cathay Pacific again in the future for this price range."
缺點： "The wait time to take off was WAY too long. Luckily the entertainment was available right away on the screen."
優點： "This flight is very comfortable and on time."
缺點： "Nothing I didn't like"
優點： "Overal, very pleasant flight."
缺點： "My headphone jack did not work, but I was able to switch seats. I could see that being a big draw back if I was not able to switch."
優點： "Upgraded seats"
缺點： "Same Some staff still needs training, sinplying saying no, is not acceptable, finding a solution and working towards a resuloution is more acceptable. Better verbiage used, checking on food count making sure EVERYONE gets what’s printed on the menu. Asking everyone equally on the same roll is the rule of thumb."
缺點： "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."
缺點： "Punctuality doesn’t seem to be a priority for Cathay Pacific or Cathay dragon"
優點： "Seats had good headrests with adjustable "wings" to cradle head while sleeping. USB plug below entertainment screen."
缺點： "A good half the plane was first class and business class. (This was a 15 hour Hong King to Boston flight.) They handed out a fancy menu with 4 entrees but by the time they got to economy only pasta was left. We did at least get a small bottle of water; on our outgoing flight they doled it out in meager glasses. When boarding in Hong Kong we had to go through an additional security check between the gate and the plane (that was a first...) and had our water bottles confiscated. So we were reliant on what they would give us on the plane. Seats were tight, unlike some airlines that give you a little extra room. Wouldn't fly again unless their price was a real bargain."
優點： "The Stewardesses were polite"
優點： "- Great entertainment lineup -Attentive staff -Delicious meals"
缺點： "-Lack of aisle space in economy; hard to walk up and down -Seats reclined a bit too far back for the comfort of the person sitting behind..."
優點： "Superb crew and excellent service."
優點： "Service is good."
缺點： "Wash rooms are limited"
優點： "Chicken rice"
缺點： "Mess in TPE"
優點： "מסך וסרטים ברמה טובה, המטוס עצמו חדש ובאיכות טובה. מרחק קטן בין הכיסאות מרגישים ברכיים בגב."
缺點： "היינו המומים - רגע לפני העלייה למטוס, בשרוול עצמו, לקחו את הנוסעים הצידה ועשו להם בדיקה גופנית ידנית. הכוונה מישושים מלאים בכל חלקי הדוף האינטימיים, ולפני שאר הנוסעים. החברה שלי היתה בשוק. הרי עברנו שיקוף בכניסה לטרמינל. ואין לי מושג אם זה בגלל שאנו ישראליים, אבל זה היה וולגרי ופולשני. הימנעו מטיסה עם החברה הזו."
優點： "No issues."
缺點： "No complaints."
優點： "CREW AND PLANE"
優點： "Great crew. Super friendly."
缺點： "6 and a half hours delayed. Poor communications from the airline about the delay and when the flight would leave. Some of the times given were clearly unrealistic as equipment was still in-route to DFW at departure time"
缺點： "1-hour delay due to inclement weather"
缺點： "Plane got delayed for an hour, WITHOUT any air conditioning. I forgot what the captain said about the HKG airport not capable of providing air conditioning to the plane. Anyway, I began sweating after 10 mins, and it sucks."
優點： "Flight attendant spoke good Mandarin and was willing to continue to speak it even to someone who didn't look like a Chinese speaker - unlike some Chinese airlines where they launch into English assuming that if you don't look Chinese you can't speak Chinese."
缺點： "A glass of wine or beer would have been lovely."
優點： "Like a little private apartment, glorious."
缺點： "No wifi, limited mivies"
缺點： "We were scammed by Kayak and Cathay Pacific. We had entered all our information correctly: first, middle, and last name. Cathay Pacific did not print the middle name of the boarding pass. Apparently, Hong Kong is strictly on the passport exactly matching the boarding pass. We were stopped before security and Cathay Pacific decided it was the perfect opportunity to charge us $400 for a rebooking instead of amending the name, which we had entered correctly in the first place. We were pushed back and forth between kayak and cathay when kayak told us they weren't able to change the name on the day of the flight. Will never fly cathay or book from kayak again."
Checking in Staff could not print my boarding pass for all my travel legs. We requested to print all boarding pass from the departing airport (Atlanta) and they said they can not do that. We have never experienced something like this in other flights for International travel.
Plane left late missed connection had to stay at a hotel . Scheduled for wheelchair assist at purchase of ticket and did not Have available between flights had towalk to find help
Rude staff, cabin temperature extremely warm.
Plane was dirty, seats covered in food crumbs. Wi-Fi was very slow.
I had the choice of selecting my own seat 💺, that was awesome 👏
優點： "Great service! Very safe flight!"
缺點： "Warmer food, maybe... but safety was great."
缺點： "no red wine - what is written in the menu in business class was missing the main course meal"
優點： "The food was finished by the time crew came to serve me and actually said sorry we have no food left for you. Due to flight delay missed connection and the Turkish airlines staff at Istanbul was extremely rude and downright unhelpful"
缺點： "Turkish airlines really needs to train crew in how to behave under difficult circumstances"
優點： "Food was better"
缺點： "Seating was not tight"
優點： "I lost my luggage when I landed Tirana. I was unhappy for the moment, but the next day they brought it home. Very very happy with Turkish Company, I would love to travel again in the future with them. Great job."
優點： "Liked? Nothing. I came up with a new slogan for them based on my experience. "Turkish Airlines: Shoulda flown Lufthansa""
缺點： "Didnt like? Everything. Ataturk is filthy and literally reeks. Gate crews, ticket counter personnel, flight crews are pretty rude and simply refuse to answer direct questions if they dont want to. Seem genuinely displeased if they have to bother speaking any language but their own to communicate with international passengers. Customer Service i believe is merely a joke to the entire company. If i was a religious person i would pray no one ever has to use their feedback system or try to communicate with their customer service group by phone. Thats what i get for being American i guess, just higher hygiene standards and expectations on service for the price paid."
優點： "The New York operation seemed much better. Our flight arrived late and was met by airline representatives looking to help passengers with tight connections. Arriving transfer passengers must go through Turkish airport security. Turkish security did set up an operation right at the gate. This both expedited things and relieved the stress of going through the process far from the gate."
缺點： "Seat was very uncomfortable. The plane was an older Boeing 777 (it had no winglets) and I think the seat cushion was the original one. Turkish Airlines does not communicate with its passengers. If the flight is late (as both of ours were), you wait with no information as to when the flight leaves. The same lack of communication occurs once you on board. I joked to my wife that the cargo on a Fed-Ex flight is given more information."
優點： "Probably best economy class service and amenities and timings."
缺點： "The only kosher foodi is no good must change"
優點： "The food was nice, seat was comfortable"
缺點： "Flight attendants never come back on my query, even after asking to 2 crews"
缺點： "Same problem as the first segment (see above)"
優點： "The food is ok as is the entertainment on board."
缺點： "The crew could be nicer and more responsive"
優點： "They boarded on time, took off on time, and the service was friendly."
缺點： "Nothing really."
缺點： "Staff was less than friendly and seats were not very comfortable in coach."
優點： "The food, cabin crew behavior, entertainment systems were decent."
缺點： "1. Aweful legspace and overall space: I am 5'11'' and an average guy. It was like fitting myself into a cage. 2. Ground management is very bad. I felt that in both Boston and in Istanbul. They make people wait and the queue becomes long to adjust their delays. My flight from Istanbul to Dhaka was scheduled at 3:40 am. They started boarding passagers at around 3:10 am. Before that, they even bothered to show up at the boarding bridge, let alone informing people about their delay. The behavior of the groud crew was an embarrassment."
優點： "Great service in the airplane plus they offer some amenities like slippers, tooth paste and toothbrush, they offer you wet towels to clean and refresh yourself during he flight. Really good."
優點： "Excellent respect of timing : check in , take off and landing and delivery of luggage. Crew professional and quicly available Connecting flight was possible thanks to respect of time. I have tried number of companies I can tell Turkish airline is committed to time and staff are well organised and professional."
缺點： "Seats were uncomfortable in this kind of plane. As we were doing a connecting flight we were also tired."
缺點： "Not enough movie varieties"
缺點： "Horrible seats, earphones hit or miss, cabin littered throughout, staff didn’t clean up from time to time, nor check that seats were up/belts fastened."
缺點： "Tried to cancel due to flooding in home and they would not refund my ticket. Neither would airfare.com, whom I purchased the ticket through."
優點： "Even though I had two different bookings for connections, since they were all handled by them, they offered me to send my lugagge to the final destination"
缺點： "In all the flights I took with them (7 so far), Service was reactive, not proactive. In fact, there was one time in which I asked for some water in a long flight (because they dont offer from time to time as other companies do, and I was truly polite in my request) and the guy from the crew told me 'please go and fetch'. I had to point these two huge guys sleeping next to me I had no relation with (I was at the window seat) for him to realize that he was being ridiculous."
優點： "Very uncomfortable seat. Very narrow walk way to lavatory."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Good service, nice plane, comfortable"
缺點： "Took forever to clear out trays after meal. Istanbul airport was not nice, bathrooms wee disgusting and little to no air conditioning in airport"
優點： "Great experience for my first international flight."
優點： "The courtesy to all the passengers was great"
缺點： "14 hours on the flight that's pretty much it you can't help that from the distance I had to go"
缺點： "Worst flight I have ever been in. Horrible leg space. It was so uncomfortable."
優點： "There is nothing bad that I can say about the trip. From the hot towels to refresh yourself to the friendly crew to the food. The entertainment choices were good and easy to use. I would defiantly fly with them again."
優點： "I like everything about my flight. The cabin crew are true professionals and were very helpful to me."
缺點： "I really cannot think of anything that I didn't like."
優點： "I eventually arrived at the destination."
缺點： "Difficult to communicate with cabin crew due to lack of English. Flight was delayed by 1 hour. General atmosphere on plane was chaotic I think due to the small plane and length of flight as large numbers of people needed to use toilets."
優點： "Over all the flight was okay, the food good, boarding was nice, and entertainment was good as well."
缺點： "This flight was for my mother, who is an old woman. On her way back from Belgium to Chicago, she has a layout more than 14 hrs. In this case the Turkish airlines were responsible to offer her a stay in a hotel, however this time they did not offer her any."
優點： "Was very good everything"
缺點： "Flight was in time, comfortable, fantastic service"
優點： "Comfortable seats. Rich food and beverages menu. Rich and updated entertainment on board. Crew is polite and service is good."
缺點： "When boarding no air ventilation on board, so air is hot like sauna. After departure air condition is excellent."
優點： "I liked that it wasn't so crowded on the plane and that I had a window seat. I appreciated the meal and beverages offered."
缺點： "There wasn't an option to select what I wanted to watch or hear during my trip."
優點： "The steward was very nice. He let me store my special salad and pudding."
優點： "I liked the friendliness of the ticket person and all the flight attendants on both flights. The cabin was clean, the climate was not too hot or cold. The pilots were very good at their jobs. The food was good."
缺點： "Did not like boarding the plane on the Tarmac."
優點： "Excellent service and food."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."