缺點： "Electricity didn’t work in my pod"
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "Crew was attentive and informative of delays"
缺點： "This was American Airlines .. my Bags came out late even though i was in Biz Class"
優點： "The crew that checked me and those who were onboard were very helpful and cheerful."
缺點： "Better choices of movies on board."
優點： "Wonderful crew, wonderful food, love the chef program for meals which helped me feel more engaged in the JAL experience, and air mos burger for breakfast which made me feel as though JAL truly wants to show its passengers highlights of modern Japanese culture."
缺點： "Seat and seatback were so stiff and uncomfortable that my tailbone and neck/back hurt; I had fallen asleep and woke from the discomfort. Entertainment had censored versions of films that ruined the viewing experience. Music collection interface could be designed better."
優點： "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
缺點： "The movie selection and meals were not bad, but I've had better on other airlines."
缺點： "Boarding in New York could have been better organized"
優點： "The crews were very kind and helpful."
優點： "Food was good. Good leg room. Smooth flight."
優點： "The crew was very friendly and cheerful. The beverage selection was very good and the food was decent. The on board entertainment is some of the best around. The boarding efficiency of JAL is the best I have seen."
優點： "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."
優點： "JAL flights to LAX are always great. Good food too."
優點： "Very comfortable and nice atmosphere"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Kind people, quality service. Very helpful. On time."
缺點： "Had trouble hearing instructions from flight crew since volume of the speakers was low."
優點： "It was very good no prO lens at all:)"
優點： "Best service and food among a few hundred flights I have taken so far. CAs were always courteous. They are smiling to each other and looked happy. It was really nice to see that."
缺點： "When booking the flights, I didn't know that I wasn't able to reserve a seat until check-in at the airport. Even usual online check-in was available for my ticket. I might have not purchased this ticket if I knew this limitation. It would be nice to know it at the time of booking."
優點： "Flight experience in JAL is excellent."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
缺點： "no 1st class offered. I wanted to use my system wide upgrade but can't get a flight that offers 1st class anymore"
優點： "Lots of legroom"
缺點： "No complaints I was pleased"
優點： "服務 電影 雪糕"
優點： "Great flying on JAL...such great service and sweet attendants. US carriers could learn a lot from the Japanese carriers...they actually make it enjoyable and easy"
優點： "Service and airplane are the best!"
優點： "customer service spoke English"
缺點： "1) when my flight was delayed significantly due to weather, I was not notified until I got to the airport 2) when the same flight was cancelled, I was on hold with JAL for over an hour before I could speak with customer service\ 3) customer service could not rebook me for another flight until 3 whole days later 4) I had to look on JAL's website and inform their customer service about flight options that were somewhat sooner 5) no compensation was offered for 2 days of delays and flying out of another city (I paid for my own transport to this other city in order to make my final destination on time)"
優點： "Service was excellent!"
缺點： "It was a great flight!"
優點： "Crew was very nice. They let us switch seats when my boyfriend's TV wasn't working"
優點： "Ms Yoshinaga went out of her way to make sure everything was smooth for my experience."
缺點： "I’m flying internationa flight but, I can’t get enough or right answer from my question due to Luck of english language. I’m not perfect when it come to this language but I can communicate properly."
缺點： "Plane was very hot"
缺點： "The father next to me that spilled two drinks on me. I didn't even get an apology. Beyond sold out plane too..."
優點： "Courteous and helpful crew members and I liked the delicious meal served during our flight."
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "on time and excellent service"
缺點： "a bumpy ride compared to our flight from NY to Japan"
優點： "Good service, good food. On time arrival. Comfortable seats. Great airline."
優點： "JAL has excellent service. The flight attendants are very responsive and always there to help. The boarding and everything was smooth."
優點： "Service was exceptional and good was good. Everything was to my expectations and would certainly use Japan Airlines again"
優點： "Everything went smoothly. Great take off, great landing the stewardess were doing excellent jobs to accommodate us. Will fly with JAL again in the future."
優點： "Our flight TO Tokyo from Honolulu was wonderful! Our seats were spacious, the plane wasn't filled to capacity, the in-flight entertainment was the best I've ever seen, the food was amazing. On our flight BACK, the crew was still wonderful, and the boarding process is quick and efficient."
缺點： "Aside from having to take the red-eye, the seats for our return flight were the most cramped I've ever been. My 6' husband's knees were touching the seat in front of him, and the seats were super narrow. I can't remember being so cramped in my entire life. That's really my biggest complaint, but when the flight is 6 1/2 hours, being cramped gets old really quick."
優點： "The small touches - the hot soup in the middle of the flight was nice and comforting, the crew were exemplary in their hospitality, the seat was easily the most comfortable Economy Class seat I've sat on."
優點： "JAL service is always the best Flight attendance are the always, always, awesome. Seats together were found at checkin"
缺點： "Movie selection was not so good No Wifi inbound or outbound 777 Almost nonstop babies crying the whole flight Seat selection on the website is not user friendly, and you cannot get seats books until 72 hours before flight and usually 9 out of 10 times I find I cannot find 2 seats together until airport checkin."
優點： "The aircraft was clean and boarding went smoothly. The flight was late but the staff seemed courteous, polite, and apologetic for the delay."
缺點： "I thought I had ordered a vegetarian meal when I booked the flight roughly 1.5 months prior to my trip. However, when the meal was being served, there was only a chicken or pork option and my vegetarian meal had either not been properly booked or had been forgotten. When I informed the staff, I was asked to show proof that I ordered a veggie meal. I could not pull up my email confirmation as we were flying and there was no internet access. I had to lug my bag out of the overhead and search for a print out confirmation. I had not come prepared with the "evidence" the stewardess wanted. While the staff tried to be polite, I also found them to be quite rude, demanding that I produce evidence. Could they not have simply given me an extra salad without all the fuss? I felt I was being treated as a criminal for requesting a veggie meal that had, unfortunately, not been recorded in their system."
優點： "fine food, the pilot handled a typhoon like a pro"
優點： "The service was exceptional, friendly and polite. Food was good and entertainment selection was awesome."
優點： "More leg room in Japan airlines. I decided to use JAL as much as possible. Stewardess are all nice and very attentive."
缺點： "Food is ok, but way so much better compared to the other airlines. The chair is not as comfortable (hard to sit) , but more leg room is a good advantage."
優點： "The cabin crew was lovely and ground staff equally so as I've come to expect from both ANA and JAL. Great entertainment options."
缺點： "I think my negative impression of this flight was more due to the extreme turbulence and extra hour spent on the ground at Narita, which is always a challenging airport. The meals were passable, but hardly anything to be proud of, seats were cramped and flight was pretty uncomfortable."
優點： "Cathay and JAL Provided excellent customer service throughout the the flight. Everyone did an excellent job and went out of their way to make sure I made flights and had what I needed."
優點： "The crew was awesome. They went above and beyond."
缺點： "There was an uncontrolled child kicking my travel companions seat and screaming for much of the flight. I’m not sure what United could do but relocating us or the passengers with the screaming child would have made the flight more comfortable."
優點： "Crew was friendly, eager to help. Flight arrived on time."
優點： "Great service!"
缺點： "More comfortable seats and headphone jacks on the end of the arm rest (I kept knocking mine out when I moved in my seat)."
優點： "Everything was great. The crew was nice and the food was pretty good."
缺點： "Everything was great."
缺點： "Food and entertainment could better"
優點： "Everything was good but we were not able to select seats on the leg from Tokyo to Nagoya until arrive at check in and by that time all seats assigned and we could not be seated together and had to have middle seats. ANA needs to work this out..."
缺點： "The sound for the entertain in seat 26G never worked....unsatisfactory for such a new aircraft “Dreamliner”, make it a dream."
優點： "japanese airlines food is always better than u.s. airlines. service is also very courteous."
缺點： "disliked their entertainment system. no varieties in movies, and interface was a bit annoying as you could not see a visual menu of all movies and had to keep scrolling line by line to get to the next movie."
優點： "It was a quick flight, and as it left at night Japan time, I was able to actually sleep 7 hours or so of the full flight."
優點： "Great service, on time."
缺點： "Seats were designed for Japanese folks. Nothing like being stuffed into a center seat with narrow seats."
優點： "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
缺點： "Entertainment - didn't have to many movies I liked. Food was ok."
優點： "Service by the crew and how boarding is organized by different queing lines for quick and more efficient boarding process."
缺點： "The personal entertaiment touch screen worked intermitently. When the touch screen did not work, i had to use the remote control to do what i want it to do. Boarding process experience can be improve with better sign for the queing lines and have boarding crew station at end of every quing lines to make sure all passengers are queing in the correct line."
優點： "I liked how much leg room we had. I also liked the movie selection and the food."
缺點： "It would have been nice to have water more frequently during the flight."
優點： "Staff were very helpful and very foamy and comfortable seat"
缺點： "No boarding zone number called in economy"
優點： "Had the katsudon and it was great, love the little tapas dishes they include with it."
缺點： "Would have loved to get a hot towel and slippers. 787 got quite cold when sitting in the middle section. Didn’t seem to have any way to control it."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "I traveled with my wife and twin sons who turned two last month. It was our first time to fly with the boys, and we were nervous about the flight for this reason. Thanks to ANA's staff both on the ground and in the air, everything went very smoothly. When we arrived at Haneda Airport (around 1:30pm), we went to the Special Assistance counter to get a stroller. The staff was friendly and patient, and didn't rush us at all. (It took a little while to get our things in order.) I was surprised to learn that we could check in from there, drop off our checked luggage and receive boarding passes, as well as an airport stroller. In addition, the boy who was awake at the time received an ANA airplane clip. We didn't get to the gate in time for pre-boarding. I was dismayed to find out that we'd have to take a bus to the aircraft. We had the maximum number of carry-on bags, plus two babies, only one of whom was in a carrier, and we learned that the stroller couldn't go on the bus. A gate agent brought our carry-ons onto the bus. She found priority seats for us and a place nearby to fit a bag that couldn't fit on one of our laps. On board, the cabin attendants were attentive and friendly, and gave toys to the boys. When we arrived at Hagi-Iwami Airport, two of them even carried all of our carry-on bags off the plane for us. (They also helped with our carry-on luggage upon returning to Tokyo. In fact, we had forgotten to reserve a stroller for when we deplaned, and a flight attendant tried to find one near the gate, to no avail.) When I think about all the positive experiences we had in a span of about three and a half hours, I am amazed at all the different people who helped to make our journey easier. I cannot imagine it happening in my home country or on most airlines I have flown."
缺點： "Only the fact that we had to take a bus to the aircraft at Haneda, but the gate agents made it very easy for us."
優點： "The seat, service and food..all is great as always."
優點： "Real stewardess', well dressed and polite. Show pride in their job. Great food and drink service. Clean new planes."
優點： "The crew are so courteous and helpful."
優點： "Good service"
缺點： "baggage was broken."
優點： "There was a air hostess I wish I knew her name I was seated at the very back she really took care of me she thought I was sick she kept asking me am I ok Flyer NH 175 LAX / Nairta because I did not eat at all the food was good don't get me wrong all Airlines should have people like her"
缺點： "My flight arriving Narita was lat but I was taking care everything was a range excellent again"
優點： "The attendants are all courteous and respectful."
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "flight attendants excellent"
缺點： "Flight was moved to6 am, 4 hours earlier than scheduled. Found out less than 24 hours before flight. ANA refused to rebook on an available flight leaving at the original time. Disappointed (and tired)."
優點： "Great service. Crew are kind and friendly!"
優點： "Good food and service"
缺點： "Delay too much time"
優點： "Stewards were very polite"
缺點： "seats were very uncomfortable on the long flight from San Francisco to Tokyo; poor movie quality and poor choices of movies"
優點： "Great service with professional staff. I would definitely fly with ANA again in the future and recommend them to others."
優點： "Courteous and friendly staff, clean aircraft and on-time schedule."
缺點： "There was nothing I did not like."
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "The flight attendants were very polite and kind."
缺點： "The food was not to my taste. I did enjoy the ice cream though! Perhaps it was very Japanese (which I am not tremendously familiar with), but even the pasta with sauce which I had the impression was going to be more Italian style, seemed odd. I felt like it was supposed to be gourmet, but just came off strange. I was wishing for something more straightforward."
優點： "leg room!"
缺點： "United did not allocate to code share flight on correct date. I was rufused to be on the board at the ticket counter and ANA code share company ask to call to united 1-800 #. I missed the flight and ended up buying one way ticket from other air line with my own expense."
優點： "The food was excellent and the flight attendants were courteous and thoughtful."
缺點： "I slept through a meal."
優點： "Great movies!!"
缺點： "Terrible seats- difficult to find s confirtsble position."
優點： "Great seats in business class. Lots of privacy. Great service as well."
缺點： "American style Food could have been better. Didn't try the Japanese food."
優點： "ANA service is always great. Always my first choice."
缺點： "The 777-200 on this route is getting a little old. It would be nice to have one of their newer 787 planes instead. And there is no Premium Economy option."
優點： "Good service."
缺點： "Flight was congested."
優點： "Enjoyed the flight very much!"
缺點： "Too much scrutiny for my request for a double vodka screwdriver"
優點： "Excellent service and flight experience!! Thank you."
優點： "The staff was so kind and quick to make everyone feel so comfortable. And the plane itself was already super roomy, so time flew as I spared the skies like I was back home in my living room."
優點： "I really like the technology in the plain and all of service , crew are so nice everyone had a real smile"
缺點： "Space of the seat are too tiny also a place to have some food"
缺點： "Seats in the exit row did not recline, making them uncomfortable and hard to sleep in."
缺點： "Long security lines"
優點： "Although there was a little delay on boarding, everything went well and will fly with ANA again."
優點： "On time, great crew and service."
缺點： "Sometime complicated to buy tickets, its sending you to other websites! It would be nice to buy everything straight from Kayak"
優點： "Incredibly good flight with excellent crew and good food."
缺點： "No entertainment. New airport in Instanbul not efficient. 30 minutes everytime of taxi after landing and before take off. Flight as usual 40 minutes in delay."
缺點： "no red wine - what is written in the menu in business class was missing the main course meal"
缺點： "It was a very long flight and the leg room is too small especially for a very tall person."
優點： "The flight and crew were excellent. Turkish Airlines business is always good."
缺點： "The delay leaving Heathrow was not so good.... missed connecting flight in Istanbul and no availability on the night flight. Had to re-book with Air Astana."
優點： "All was great."
缺點： "The airline has so many people from far away places waiting too long for their next connections"
優點： "I lost my luggage when I landed Tirana. I was unhappy for the moment, but the next day they brought it home. Very very happy with Turkish Company, I would love to travel again in the future with them. Great job."
優點： "That was extremely nice of the company that we had that little package with toothpaste, toothbrush, pillow, slippers etc. Very happy about that."
缺點： "I wish I could have access to wifi on the plane, to tell my family how I was doing."
優點： "appetizers excellent"
缺點： "steak was overdone."
缺點： "The seats are so narrow that I can't sit properly. I'm a normal sized person. and even the shorter person next to me was extremely stuck in their seat. This is unhealthy and awfully uncomfortable on an 11 hour flight."
優點： "Everything went well"
優點： "Liked? Nothing. I came up with a new slogan for them based on my experience. "Turkish Airlines: Shoulda flown Lufthansa""
缺點： "Didnt like? Everything. Ataturk is filthy and literally reeks. Gate crews, ticket counter personnel, flight crews are pretty rude and simply refuse to answer direct questions if they dont want to. Seem genuinely displeased if they have to bother speaking any language but their own to communicate with international passengers. Customer Service i believe is merely a joke to the entire company. If i was a religious person i would pray no one ever has to use their feedback system or try to communicate with their customer service group by phone. Thats what i get for being American i guess, just higher hygiene standards and expectations on service for the price paid."
優點： "Perfect. 10/10"
優點： "Nothing positive bad service"
缺點： "Bad service, flight delay, bad customer services"
優點： "Turkish Airlines offers an experience much better than your average two-hour plane hop in the U.S. There was a full meal served, staff were kind and didn’t try to sell a bunch of extra stuff to you, and there were many choices for in-flight entertainment."
缺點： "Unfortunately, the children on the plane were really poorly behaved and loud. In addition, the flight was delayed by 1 full hour and when we arrived in Vienna our luggage (and the luggage of many other passengers) had not been sent with us. We waited in line for luggage for 30 minutes, then another line for at least 30 more minutes to report the missing bag, and we were then told that it wouldn’t arrive for another day and would be delivered to us within a 3 hour window in the middle of the day. This was essentially an entire night and day lost to a mishap that the airline didn’t even notify us of when we landed. Pretty frustrating."
優點： "It was one of the best airlines in all respects. We flew economy and were treated very well. The stagg was lovely and the food plentiful and good. I will definitely fly them again. The website could be a little easier to navigate to check flight status and seat confirmation. They need to work on that. United airlines website would be a good place to start rheir study."
缺點： "The website needs work. See above."
缺點： "Same problem as the first segment (see above)"
優點： "Comfortable seats, good food and in flight entertainment"
優點： "Everything went smoothly and comfortably. Enjoyed every moment"
優點： "Turkish Airlines does a fantastic job. I won’t fly any other airline to Greece. For the value and service it is second to none."
缺點： "Good service."
優點： "including new releases"
優點： "Food was good , enertainment and comfort was fine"
缺點： "The hostess was not friendly at all. Seemed to be inconvenienced by every request Also requested a veggie meal but was not avaible"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Great food!"
缺點： "The aircraft looks a little old."
優點： "Comfort, food, staff, everything"
優點： "never turkish airlines ever again!"
缺點： "never turkish airlines ever again!"
優點： "Entertainment was excellent- choice of movies, music and ground cameras,"
缺點： "Food was average; no snacks or snack service which made for a long time between meals on a 12 hour flight. The flight purchased was from Venice to Houston with a connection in Istanbul. The required passport recheck and gate location at opposite ends of the terminal made this a mad dash to catch the flight. It was too little time for comfort."
優點： "Great experience for my first international flight."
缺點： "Boarding took way too long - I waited in my seat with no air conditioner sweating so much."
優點： "The seats reclined very far and were super comfortable! I never sleep on planes and I slept the whole 13 hour flight. The staff was so friendly and made sure you were as comfortable as could be. The food was delicious and they give you a menu so that you can make a selection."
缺點： "One of my meals they ran out of the pasta so I had to eat rice meal instead. Nothing too crazy but I was a little disappointed."
優點： "The flight crew were exceptionally nice and the food was the best I have had on any airline."
缺點： "The flight was delayed without any explanation and I was worried about making my connection in Istanbul."
優點： "I liked your services but I have 2 things The airplane Wi-Fi like nothing I didn't use it because just for Turkish news what the different !!! N 2 : this plane is not comfortable because the space between the chairs is too tiny of the other airline company But in general it's okay but we are not happy too much Thank you"
優點： "Crew was very helpful."
缺點： "The seats were extremely close together and hard to get in and out of your row."
缺點： "Too long"
優點： "The best part is that Kayak is asking for feed back. As for TK, the food is best."
缺點： "Boarding was a chaios, people cutting the line from right and left. Sad part is that the staff do not care!!! No individual seat entertainment offered on EBL flights! Old fashioned overhead monitors are available but hard to see from most seats because of size and distance!!"
優點： "Turkish Airlines still my pick for long haul flights. Stand outs are the meals followed by attentive crew. IFE also very extensive"
優點： "Food and service was excellent."
缺點： "Get rid of the foot rest, it blocks the ability to stretch your legs during a long flight. As a result, it was a very uncomfortable flight. I do not know of any other long haul airlines that have these. I will probably not fly Turkish Airlines on any flights over 3 hours due to the cramped space caused by your footrests. Other than space, everything else was excellent."
優點： "The inflight service was wonderful. Business class comfort is excellent with full lie flat seats, Crew was attentive. My special vegetarian food was very good using the usual airline fare I receive."
缺點： "The arrival into Istanbul was marked by a major inconvenience unnecessary anxiety, extra expense and frustration. On deplaning from a flight from Barcelona, a Turkish Airlines employee was checking boarding cards the connectivity flight and directed people to the appropriate exits for domestic and international connection. We had a connection to JFK and tried to enter the exit for international connections. She insisted that we go to the domestic exit despite my telling her we had an international connection. This led to passport control which had never occurred to me anywhere in the world when making an international connection. Next problem - I was told I needed a visa! My travel partner did not need a visa and was already through passport immigration control. The officer did not speak English and pointed in the direction I needed to go to get a via. I told him I did not want or need a visa but that was it! I started to look for the visa application area and there was no staff or anyone to help. Finally I found 4 kiosks for e-visas - only one worked. 20 plus dollars later I had the visa and immigrated. We quickly reverse the process and went though security and passport control to get back inside the international terminal. It was nuts! The boarding in Istanbul was crowded and chaotic."
優點： "Food was excellent. Service was awesome."
優點： "I liked everything about this flight. As a first time international flyer, I couldn't have asked for a better Airline. They definitely went above and beyond to provide a great experience and vacation!!"
缺點： "The only suggestion would be more comfortable seats. Although, when flying for 13 hours any seat will feel uncomfortable. Turkish Airlines did an amazing job providing essentials to make us as comfortable as possible. I would definitely recommend this airline to others."
優點： "Great service overall"
優點： "I liked the service and the food."
缺點： "It could have been on time flight."
優點： "I liked the crew"
缺點： "The security at the Turkish airport. There were very long lines, people pushing each other, screaming. Security put some extra stamps for particular people randomly. There were three women from the same country with the same type of passport who one of them happened to be pregnant. They put extra stamp on her passport. When I asked one of the security why her he said it was random and it was American procedure. The woman started screaming after she was checked twice more and they started to use a detector on her belly. It was all crazy when another family was checked and the security decided that the three kids were okay but the parents weren't. The security told the parents to separate themselves from the kids for double checking. The father started screaming as well. It was all horrible."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "Turkish delight and endless beverage service :)"
優點： "free large movie selection. good food with some Turkish flair. super friendly staff. power port for electronics. Istanbul is a very busy airport hub. This time, we had no delays, but we have before."
優點： "Flowers in the bathroom! WOW! Hot rolls with meals! Wide variety of choices in online movies. Somehow my name was dropped from the Vegetarian Meal list. (It was there DEL to Istanbul, but not Istanbul to MIA). So, the chief made a grilled veggie plate for me that was excellent. Crew was very polite and handled the situation in a friendly & professional manner."
缺點： "I reserved an aisle seat. Due to lower back & hip problems I need to get up and stretch. Turkish Airlines changed my seat reservation to a middle seat. The woman next to me was rather large, took up a lot of real estate (took up her seat and overflowed onto mine) and was unfriendly. It was impossible for me to get up, or to stretch. I was unable to return to work today due to sciatica problems related to flight seating. (I checked with the flight drew. The plane was full. There were no aisle seats available even if I could afford to upgrade to another class.)"
優點： "The Consistency!"
缺點： "Location of the gates in Charlotte are always so far away from one another!"
缺點： "More leg room"
優點： "Nothing Not happy with the airline Canceled this reservation less than a week after I booked it Would not refund me"
缺點： "Stewardess forgot to give me my coffee"
優點： "The plane didn’t crash"
缺點： "The air smelled like a dirty diaper, seats are over priced for the very little improvement over basic economy"
優點： "Nice crew and comfortable seats. It was a fairly smooth ride."
優點： "The crew was good in first but ooor in baxk"
缺點： "More room for bags"
缺點： "Another American Airlines delay"
缺點： "The baggage claim took forever. And the flight was late."
缺點： "The plane was so small no roller bags could be accommodated. All bags were gate checked. Retrieving all those bags while on the jetway was difficult"
缺點： "No wifi no movie."
優點： "I hated the whole experience"
缺點： "I’ve never flown American Airlines and the flight was on time."
缺點： "Check in at originating and connecting flight very difficult. American Airlines could not find reservation on British Airways system. Was asked multiple times if I truly was booked on the flight. Four+ hour delay due to mechanical issues, delayed by union issues."
優點： "On time"
缺點： "Gate D60 is the gate from hell. I was told to go to a different number gate 3 times, and no direction board to reference. Worst airport ever. The staff are rude and could not understand most overhead announcements because their accents and talking super fast."
優點： "Think I said this before. Up graded to 1st class because the flight to Miami was do horrible."
優點： "Much better flight in 1st class than in cattle car. Not happy about the extra cost just so not to be misrtsble."
優點： "Not happy having to spend the extra money to fly 1st class because the flight from Phoenix was so terrible."
缺點： "Flight delayed 2hrs - but no fault of the airline."
優點： "I was in first class thanks to an upgrade. The flight attendant was very nice. But the amenities are total garbage - no seatback in-flight entertainment, no power."
缺點： "No in-flight entertainment except on your own device. No power, ensuring your device will die on a long flight. The old US Airways fleet from the Northeast is awful."
優點： "All was good with the flight. It was a bit cramped, but it was an old full flight. Not a big deal"
缺點： "Nothing really"
優點： "Food was better than expected, entertainment options were good."
缺點： "If all airlines would just board the people at the back of the plane first, it would go a lot faster."
缺點： "Too many delays that made me miss the original time I was to catch my connecting flight. Missed my appointment in Spain as a result..."
優點： "On time. Quick boarding."
缺點： "The delay out of Charlotte but the staff did a great job keeping us informed and boarding as quick as possible."
優點： "I got there on time and they didn't lose my luggage."
缺點： "The planes are too cramped, costs are too high, staff just love pointing out a carry on isn't a carry on even though it's sold as one and fits in every other airline's definition of one. Boarding process is ridiculous."
優點： "Flight was delayed then cancelled. No explanation, apologies, or provision for accommodation was made or offered!"
優點： "The crew was friendly, the seats were comfortable, the lav was large enough to turn around in, and we arrived in plenty of time to catch our train out of Frankfurt."
缺點： "The movie selection didn't have anything interesting."
優點： "It was a small plane so the crew pulled larger totes and packed them separately. It worked very efficiently given the circumstances."
缺點： "Very tight quarters, but ok for short flight"
優點： "excellent flight. on time and no issues"
優點： "Entertainment, seating room"
優點： "The crew was very nice. It was Christmas so the flight was not full."
缺點： "It was a short flight, so it was fine."
優點： "On-time arrival; competent crew"
缺點： "Nothing; the flight was OK."
優點： "Comfortable and wide seats in coach - as wide as or wider than my usual airline. Flight attendants were friendly and helpful. I had bad experiences with American in the past, but this one was surprisingly pleasant."
缺點： "No free entertainment or meals."
優點： "Good movies"
缺點： "not enough food"
優點： "I am not comfortable flying so for me, flying makes me nervous"
優點： "On time"
缺點： "Paid extra for seat and I don't see why. It wasn't any better than lower priced seats. American boarding process is unnecessarily complicated. Board from the back forward like Alaska does."
優點： "it was ok"
缺點： "I paid extra for a window seat but had to sit in different spot. Set in isle seat"
優點： "Great crew on Sacto flight. More comfortable than Phoenix flight because not full."
缺點： "Had to wait for crew delayed by weather. No gate when we got to SMF. Luggage took way too long to come off. Lots of turbulence - not your fault - but I HATE it."
缺點： "The sound did not work in my assigned seat. I could not watch any movies or partipate in any games."
缺點： "Without any explanation...American Airlines cancelled my reservation! I needed to be sent back to poor quality hotel for a night and take a different flight out the next morning. American Airlines was supposed to provide transportation back and forth from the hotel however a car never showed up at the hotel to pick us up and I needed to get my own taxi at the last minute (American did however reimburse me for the taxi fare at the airport). I never received an explanation as to why my reservation was cancelled and was never offered any type of compensation for such a major inconvenience. They dd ultimately waive my 25 bag fee but it wasn't very easy to even get that from them. I felt that they should have been more empathetic towards my inconvenience and offered me any type of compensation to make up for such a horrible experience. When I asked about possibly being upgraded to first class they told me absolutely not! A little graciousness can go a long way, American Airlines showed that they could not care less about my inconvenience (other than Rodrigo at the counter the next morning who actually showed he was truly sorry for the situation and at least ended up moving me to a row with more legroom). Other than this, I was extremely disappointed with this experience and how it was handled."
優點： "Crew was attentive and nice. Pilot kept us updated on our delayed departure."
缺點： "The departure was delayed due to maintainence issues. Every time that occurs, there are long delays to complete the paperwork. No problem with wanting a well maintained plane, but there should be some quicker way to complete the documentation."
優點： "no problems."
優點： "We were able to board first. The round trip flight was overall amazing. American Airlines is awesome when it comes to active duty flying. When try let him board early and took his luggage they also did the same for me as his wife and it was a great experience to know they care for both of us."
缺點： "I didn't like the lady we sat next to! But you can't help that. So you all did amazing!"
優點： "Either BA or American Airlines didn't know that We got switched by BA TO AN EARLIER FLIGHT TO JFK!. When we arrived in PIT we almost missed our flight to JFK. The American desk agent at check in had to walk us thru security because of this. OTHERWISE EVERYTHING ELSE WAS OK."
缺點： "See above."
優點： "On time, clean plane."
缺點： "Crew announcements are too loud! What is that all about?"
缺點： "In seat entertainment"
優點： "Hot tea to warm me up. Friendly flight attendants"
優點： "Quick flight"
缺點： "Never given complimentary beverage"
優點： "It was a new plane, with nice seats and a power outlet. What more could you ask for. Flight was on time"
優點： "It got me on the way"
缺點： "An outlet and letting me get into Canada"
優點： "Crew was amazing."
缺點： "It would have been nice to depart within an hour of my original time."
缺點： "The plane was extremely full. No chance of social distancing."
缺點： "Seats need to be bigger (wider)"
優點： "Without asking, the crew arranged to have my partner and I sit next to each other. That was such a pleasant touch of service for our trip. Also, the connection was perfectly timed at Chicago flying to Bozeman."
優點： "The text messages from United"
優點： "First flight I’ve been on where United airlines has adequate leg room for a tall person. A newish airbus plane. I’ve been avoiding United for a number of years cause their planes tend to be very uncomfortable for taller passengers. This is the seat spacing that all airlines should have."
缺點： "Sits not suitable for long distance travel"
優點： "Empty plane personal seating everyone"
優點： "The attendants were amazing, fun, attentive and provided for a very quick four-hour trip!"
缺點： "Not one thing."
缺點： "Delay for 3 hours"
缺點： "The flight was delayed more than 4 hours. It was a bad experience with United."
優點： "I liked the extensive entertainment options."
缺點： "I didn’t like that for about 10 hours there is no meal service."
缺點： "The waiting in the lobby."
優點： "fast take off and good service."
優點： "Crew was great, and boarding was a breeze."
缺點： "For the price, there should be better food, and a bit more breathing room."
優點： "Crew was helpful and everything went as planned"
缺點： "Smaller seats"
優點： "My father passed away earlier that day and I needed a ticket quickly to fly home. At the airport I was a mess and the airline counter attendant was so amazing helping me ( I had never flown United and had no idea about their luggage policies ect..). She quickly pulled me aside.. helped me with checking in and did her best to fine me another seat thatvwas better than the one I had already chosen.Also, she gave me a hug and her condolences. Flying with an airline that has heart helped me so much during one of the most difficult times of my life. I will absolutely fly with them again."
缺點： "No complaints ... but I paid for a movie to take my mind off of my father's passing during the flight and there was a short in my monitor for our whole row. It kept cutting in and out and "searching for signal", I only was able to see 1/4 of the movie I paid for with all the interruptions in signal."
優點： "The people were all very nice. The plane was top-notch. Would definitely fly with them again if I had the opportunity."
缺點： "The boarding lasted much longer than I had anticipated. I was also not informed of when my group was boarding at the proper time."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "a little bit more foot-room than my previous flight on a different airline."
優點： "The stroopwaffles were a tasty treat. The flight was well managed and crew was attentive and professional. I never have problems with United and like how pilots keep us informed with when to expect turbulence. The first hour through storms was a bit scary. T.v. on the seats was a good feature but I didn't order anything."
缺點： "I put my phone in the pocket in front of me and when I took it out it was sticky with gum someone put in there. Inevitably crew can't check every pocket and nook for gum or garbage from previous travelers. I don't blame them. We almost were asked to leave the flight bc it was overbooked by 2 seats. Made me a bit nervous when we walked by check-in and they pointed out we were a traveling pair. Lucky there were a few others"
優點： "Landing safely."
缺點： "Everything else. I flew from PHL to IAH and was very unhappy with the experience. The gate agents were unfriendly. The bag check agents downstairs were unfriendly. I had two separate phone calls with United a week prior to the flight to understand and confirm the bag policy. This was AFTER booking my flight so they knew upfront I bought a basic economy ticket. After my first call, I understood a personal item would be free and I would be able to pay for my carry on bag, but only within 24 hours prior to the flight. I made a second call to be absolutely sure the previous agent gave me the correct information and pricing. So I paid the $25 for my carry on, checked in online, and waited at the gate while boarding at the very end because I was basic economy. They did not let me board with my bag. They requested another $50 to check my carry on with them or I would be rebooked. I struggled to afford the flight, let alone the carry on fee I had paid in advance. I literally did not have the money, and even if I had the cash, they only accept plastic. What blew me away was they weren't asking me to check my carry on because of the size. But because of my basic economy ticket, aka, the N fare. Despite checking with two employees by phone after buying my ticket and paying for a carry on in advance, there is a rule in place that states "if you have purchased Basic Economy, you will only be allowed one personal item, unless you are a Premier member or a primary card member using a qualifying MileagePlus credit card." Therefore, there is no alternative. You are a second class citizen; a no good deplorable, when you buy this ticket and there is nothing you can do to upgrade it. Only the "premier" passengers have the right to bring a carry on aboard even if you think you're paying for the privelage. What I was expected to somehow understand after asking two United employees prior if I could purchase the right to bring a carry on bag aboard, was to CHECK my CARRY ON downstairs or learn the hard way. Wow. What a ruthless way to learn this lesson. I waited 7 more hours to board the next available flight. What a nightmare. I thought I had did the appropriate research necessary and planned in advance to avoid these situations. Checking in online and contacting customer service prior is no longer the convenience it used to be. Even if you've done your research, bring additional funds with you. Even if you check in online and have a digital boarding pass, always check in with a real human prior to entering the TSA security line. A side note, United is trying to save money while "speeding up" the process by forcing you to use a computer to hand over your checked luggage. Speaking with a human now is a monumental struggle."
優點： "It had movie screens quite old but better than none"
優點： "Flight wasn't full so got to sit w/o middle seat psgr."
缺點： "UA app for in flight movie kept losing contact or sound."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Stewardess was nice"
缺點： "Delayed, then when we got here no lanes to land. Seats are way to small for normal sized people."
缺點： "Just give free wi fi already"
優點： "Movies on personal device"
缺點： "I didn't realize how you can no longer be accommodated without being charged for everything."
優點： "I fly weekly, but try never to book United because there are always issues with my support animal. Without fail, regardless of the city, the agents at check-in do not know what to do. Each time I'm met with annoyance at having to check me in, and I usually end up calling either the disabilities desk and handing the agent my phone, or asking for the CRO. I have to leave an extra 45 minutes to accommodate flying United every time -- ridiculous. This time I also got a load of unprofessional gate agents cooing and awwing at my my support animal, and trying to pet him. When this happens I always simply state, "please don't" and this was key with rudeness as well. United please provide us with more professional and adequately trained staff at the airports. Once we're on the planes it's fine. But you seem to have VERY low hiring standards for airport staff"
優點： "From check-in to touchdown, my travel over this Christmas was awesome! Flights were on time, security ran smoothly, and I would use Kayak again for sure."
優點： "My flight stopped for over 2 hours for refueling which caused me to miss my coneccting flight, plus 2 other reschedual flights. Then no one would accomodate me on account of this. Never flying united again"
優點： "The flight attendants were friendly and attentive to my needs. I like good service and friendliness so for this experience I give 5 stars"
缺點： "I was uncomfortable in my seat but that's expected on an airplane"
缺點： "Delayed 3 hours"
優點： "Free beverage and snack. Flight attendants were nice."
缺點： "Sat inside the airplane for more than an hour! It was horrible. Why have the customers board the aircraft when crew members know that we're going to be delayed due to weather?! Ridiculous."
優點： "United got me from point A to point B"
缺點： "Crew was rude, not just to me, but to other patrons. Flight was packed going and the man scanning boarding passes spoke to those of us asking simple questions as if we were stupid and defiant. Was he a prison guard in his previous job? On the way to Newark, I had an aisle seat. One of the stewardesses blazed by me with a cart ramming it into my shoulder without so much as a, "sorry." I'm not a big woman but maybe as I dozed off I leaned over a bit...There is no way she didn't feel her cart hit me. Rudeness, it seems is a part of the culture at United because the flight attendants coming back squeezed past the long line for the bathroom without saying, "excuse me." They did however, say, "I need to get by," and one of them brushed by the gentlemen sitting next to me and bumped his laptop and coffee. Overall it seems that the crew working these particular United flights have forgotten that we pay hard earned money to fly. Some of us are going on vacation, to see loved ones, and some are flying to deal with unpleasant circumstances. The staff may fly several times a day, but most passengers do not. There's a lot of prep and anxiety, that goes into taking a flight and a surly flight crew multiplies that anxiety. No one wants to fly with a crew that hates their job."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "The crew was nice and great with the three very young kids sitting in front of me. Left and landed on time!"
缺點： "Very cramped seating. The on flight entertainment kept searching for a satillite signal, only ever staying on for 30 seconds before searching for the next 3 minutes."
優點： "Seats are comfy"
缺點： "Food service sucks"
優點： "I'm handicapped and the help getting from terminal to terminal. The people were very helpful."
缺點： "I have metal leg braces. I had to remove them to get in the seat. So the flight was uncomfortable. It would be nice if the plane could have handicapped seating.I know I wouldn't have minded paying a little more for comfortable seating."
優點： "Pilots and some flight attendants were kind and friendly."
缺點： "On the return home, I was seated in the last row right next to the lavatory. I was bumped into at least 25 times by other passengers and flight attendants. I would suggest removing the aisle seat on both sides."
缺點： "First leg delayed on Tarmac for over an hour so I missed my connection. Then united rebooked me for the next day but gave me no voucher or money towards a hotel so I had to get one myself since it was all night in the Houston airport.mthem the rebooked flight had mechanical problems we had to change airplanes, and gates/terminals and were delayed another 2.5 hours. It was terrible."
缺點： "Plane was delayed due to fuel issue. Missed connecting flight and was put in economy when I paid for first class."
缺點： "My connection to YYZ was cancelled and I was not even rebooked to the next flight. I needed to buy a ticket on Air Canada in order to get there. Every time I fly United I find myself asking "why in the hell am I flying United?""
豁免更改費用。 搜尋 賓西法尼亞州出發的彈性機票