優點： "The boarding was quick and the plane departed early."
缺點： "I had an exit row seat (21G). The seat felt like a church pew and the right armrest was lower than normal since it was mounted on the exit door. This was by far the most uncomfortable flight I've had. My back started to hurt even before the plane took off."
缺點： "Seat comfort and snack choice."
缺點： "Comfier seats"
缺點： "People wiping down their seats during the flight .... how silly"
優點： "Exit row."
優點： "Nothing about this airline. Will avoid flying through Delta if they allow their team to lie to their passengers. Both land crew and onboard crew were disrespectful to their passengers."
缺點： "agent boarding delayed boarding because she wanted everyone to check their bags. A flight that was leaving 2 minutes later than our flight started boarding before our plane. It wasn't that the 2 planes arrived at different times. The agent was just horrible. In the end, she lied to the passengers that there were no overhead space left. When I went to get my seat, most of the overhead space was empty!! I had to check-in my bag and my bag was damaged by the delta crew."
優點： "Great crew."
缺點： "Entertainment system malfunctioned constantly"
缺點： "Get us off plane. Been stuck at gate in plane for over an hour."
缺點： "Purchased food on board. Dry and unappealing."
缺點： "The inoperative TV screens should be repaired."
缺點： "Employee was slow getting to the booth to check us in along with baggage;"
缺點： "Service and crew at JFK was horrible! Worst I have ever been around. Staff could not have cared any less"
優點： "Everything about Delta has been great. Especially the attitude of the staff"
優點： "All was great"
優點： "The crew was nice!"
缺點： "It was a good expiriance traveling with delta!"
缺點： "Leave on time so passengers dont miss their connection flights My family of 7 people are stuck at the airport in Zurich with no connection flights until tomorrow to have to board on two additional flights Absolutely unacceptable Never again will we book flights with Delta."
優點： "Food was so good. Crew was also very nice."
優點： "Amount of food!"
缺點： "Quality of food!"
優點： "Movies and snacks on board. Friendly staff"
缺點： "They should provide free headphones"
缺點： "Delayed flight"
優點： "Crew were ok. Not that comfortable."
缺點： "seat need to be more comfortable"
缺點： "Very slow plane turnover."
優點： "Food was good and plentiful. I definitely left the flight feeling full."
優點： "We left an overcoat on the plane after the long flight and did not realize our area until we were in the baggage claim area. The Delta agent in Paris was most helpful. He went above and beyond to retrieve our coat. Good job Delta!"
優點： "Baggage came quickly. Flight was on time."
優點： "The movies kept my daughter busy."
優點： "Charging stations, roomy seats"
缺點： "One attendant was a bit snarky."
優點： "Extra leg room was great"
缺點： "Entertainment system was flickering"
優點： "Clean and spacious plane, relaxed and organized gate cre"
缺點： "Crew member passing out ear buds ran out and never came back"
優點： "Boarding was on time and the process was efficient."
缺點： "The flight attendant could not serve coffee or tea due to "no potable water" onboard! The electric outlets at each of our first class seats were not functional, both the USB ports and the electric plugs did not work so we were not able to charge our phones during the flight. When I mentioned this to the flight attendant her response was that she had not received a report that the electric was not working. No other assistance was offered. There was very little legroom even though these were sold as first class seats. The plane was old and dirty, the armrests were sticky."
優點： "Staff was friendly."
缺點： "During boarding, the sign wasn’t updated after Zone 1. I was watching the board from a distance while on the phone, waiting for Zone 4 to come up. Fortunately, I heard them say “final boarding” over the intercom; otherwise I could have missed my flight."
優點： "Fantastic Pilots and a great flight attendant."
缺點： "La incomodidad de los asientos además que la escala fue de más de 6 horas y fuimos los últimos en abordar. Para colmo los asientos fueron los últimos de la fila y ni siquiera eran reclinables. Creo que deben tomar en consideración a las personas que estamos tantas horas en la escala y permitirles abordar primero además de darles asientos más cómodos más aún si hemos comprado los boletos con tanto tiempo de anticipación."
優點： "Love the entertainment options."
缺點： "Very limited snack options and seats are very narrow."
優點： "on time, good food, good films enough space to sleep in economy."
缺點： "the stewardess only went up one side of the plane offering eye shades and when i asked for one she seemed really miffed."
優點： "It got me home, eventually."
缺點： "Poor communication, a 6 hour delay followed by a 7 hour layover (during which we had to sleep on an airport floor because Delta couldn't offer us any hotel vouchers). Gate agents disappeared after 7pm becuase they were due to be done with their shifts when our flight was originally supposed to leave at 6 pm. It felt like we were trapped in the movie The Terminal. Oh! And our bag was misrouted, because that was just how things went those 2 days. All in all a 6 hour trip turned into 18 hours. I could have driven home in that amount of time!"
優點： "Loved the easy check-in process, bag drop-off, boarding and flight."
缺點： "Not applicable."
優點： "Left on time!"
缺點： "Too cramped"
優點： "In flight movies"
缺點： "The flight was 3 hours late taking off which made us miss our connection to chicago so we are stuck in Atlanta tonight with unplanned expenses we were not planning on!"
優點： "Entertainment was good. Delta staff seemed flat compared to other delta flights I've been on."
缺點： "Space. Economy on a long flight is not ideal"
優點： "All crew was great"
缺點： "We lost checked bag or it was taken, will loss a half day shopping for replacements. Compensation policy very unclear, not counting on getting any."
優點： "Excellent crew and flight. Love the ability to.choose a movie to watch."
缺點： "Semicircular terminal area is so loud that it is hard to hear your flight calls even if you are sitting right near checkin desk. Not nearly enough chairs; people sitting on floors or standing everywhere. Hope it get better."
優點： "30 min. early!"
缺點： "Only pretzels"
優點： "We travelled Economy comfort which has extra leg room & recline, which is great for a long flight such as this. Food was ok, crew were great & there was a lot of good entertainment to watch? A nice smooth ride down to Sydney."
缺點： "Food wasn't so great & coffee as with most Airlines is terrible."
缺點： "This flight was canceled and the flight they put me on was terrible."
優點： "seating at row 2a was roomy enough only because the seat in front was empty do no danger of a recline. The service was excellent, entertainment options excellent and products in bathroom are nice - Malin & goetz. The captain came out and greeted everyone, which I appreciated"
缺點： "The food served for dinner was not great. Pasta with a mushroom sauce. Sauce was really soupy. I'm not really crazy about the snack basket options - not enough savory and no chocolate. The seats on the new 737-900 are not comfortable"
優點： "Flights were on time and we were able to get on SN earlier connecting flight in Atlanta with no extra charges"
缺點： "I didn't like having to change planes"
缺點： "This flight was bad from the beginning. We tried to check in and immediately received an error msg stating there was a mis connection due to a delay on the cancun to atl flight. This made no sense bc the cancun to atl flight left on time. We landed 6 minutes late but had already been rebooked to a later flight to LGA. I'm also disappointed delta even allowed us to book on the original flight because there was no way we could have made that connection!! We arrived at our terminal 20 mins prior to boarding for the rebooked flight. It took us approx 2 hrs to get through customs and security in Atlanta."
優點： "It was a horrible experience"
缺點： "Everything could have been better especially the staff"
優點： "Nothing, no food or water, couldn't get on the wifi"
優點： "Well flown comfortable plane."
缺點： "The worst food I have ever had on a commercial airliner"
優點： "The flights were on time."
缺點： "It’s disappointing AA doesn’t recognize Veterans’s along with active duty during group 1 boarding. Some of us have served over 20 years and participated multiple wars. It would be a nice gesture."
缺點： "Employees I understand that sometimes they see a lot of people and it can get overwhelming with the job but giving good attitude it’s a most."
優點： "The crew was very nice and helped me with what I needed."
缺點： "This flight, along with the bulk of AA flights, were cancelled, leaving me stranded and missing work meetings."
優點： "Friend service"
缺點： "Food, seat comfort."
優點： "The seat wasn’t very comfortable"
缺點： "All of my flights were delayed"
優點： "Flights were on schedule and my daughter got to her final destination early!"
缺點： "Everything was great!"
缺點： "Flight was delayed by an hour. My bag did not get on the correct plane. It had to be delivered the following day."
缺點： "I had little leg room"
優點： "Not much. The pilot did try to keep us updated on our 5 hour delay The airline had conflicting rules on getting off the plane while waiting at the gate the pilot said yes, the attendants said no"
缺點： "At least offer water while trapped on a plane"
缺點： "After following out-of-date information to the furthest reaches of a sprawling and signage-deficient airport, I learned my departure gate was back where I’d come from. Having lost half an hour to my detour, I arrived panting and sweaty at the correct gate 12 minutes prior to departure - cutting it close, but before gate closing time. Or so American’s procedures say. The gate was deserted; they’d closed early."
缺點： "Ticket agents were horrible at FAY. Worst I've seen."
優點： "Good service."
缺點： "No power outlets."
缺點： "1. Been lied to several times about the issue that prevented us from leaving the ground. 1st excuse was they needed to unload a passenger luggage, then they need to return to gate to fix one of the lights.. 3rd oh we really do not know what is going on...but yet they kept passengers in the plane..just gave as a cookie and a cup of water bc of the delay... UNACCEPTABLE"
優點： "The plane was not busy so services took about 5 minutes, everyone had 2 seats minimum and generally quiet. Had it been busy, it would have been different in that seats were not very wide, aisles very small, if the seat in front reclines and you don't, you can't see your screen and not a lot of space in general."
缺點： "If you want to select your seat, be prepared to pay £175 per flight. This is ridiculous! Second meal was a very bare bbq beef pie or sweet potato pie... On their own with nothing else and it arrived 30 minutes before we landed so very rushed. On a 9.5hr flight the 2nd meal needed to be an actual meal and come sooner than it did."
優點： "Smooth flight"
缺點： "Tight fit for 6'3 male"
優點： "Don't know. Never made it that far."
優點： "Time of flight and on time flight"
缺點： "Lack of gluten free snack Cramped knee room"
缺點： "No inflight entertainment at all."
優點： "The seats were comfortable and the entertainment console was awesome!"
優點： "I like the in-flight attendants as they are courteous even though it was late night flight. I cannot complain at all."
缺點： "Gate agent refused to try to put my 9-year-old son to sit next to me. She said "It's full flight" right out of the bat. Well, even if that's the fact of the matter, at least, be kind in responding to customer's inquiry. My son was seated across the isle, same row, but in reality the row was not even straight. And as a little boy, he cannot sleep straight and he has to lean to a stranger's shoulder? Thankfully I got a nice gent who should have sat next to him who were so kind to exchange seat with me. It's all in the attitude.... hopefully my attitude is not as bad :-) But maybe the gate agent was so tired for it was the last flight from ONT, at 1 AM. Bless her heart! Thank you though for your help to get the plane leave on time.!"
缺點： "Horrible customer service I will never fly with American again"
優點： "AA people are better to talk to and are trying to locate bags but still not successful"
缺點： "Whole experience is nerve racking"
優點： "The selection of music and movies to watch was extensive and wide ranging. All the Star Wars movies as well as great Disney movies as well."
缺點： "Felt very rushed when eating. Once the food/drinks were dropped off, it seems right away the staff was ready to pick up and clean."
優點： "Excellent flight. No complaints!"
優點： "The pasta offered at lunch was tasty."
缺點： "The snack which was described as pizza had a really bad taste and this offering should be discontinued and something that tastes better should be offered."
優點： "Timely and comfortable flight"
缺點： "If there was ever a staff that was more eager to shirk responsibility I have never encountered it. At this point you might as well crash the plane and blame a duck. I am personally offended at the shear incompetence of the people employed by your "company.""
缺點： "On both flights fo/from the America to France the tv's did not work. Made for a very long and uncomfortable flight!"
缺點： "I bought through an affiliate (bought British, flew American) and was not redirected properly to the check in process. In fact I was locked out of the check in process for "unsuccessful attempts""
優點： "Brand new plane. Every single airline rep was so happy and so pleasant."
優點： "The flight attendants were amazing. I enjoyed the in flight entertainment and overall flight. The flight was only a couple of hours so there were no meals. I enjoyed a hot cup of tea during my flight. I was able to take a quick nap during the initial flight and catch a movie on the way back."
缺點： "The terminal at LGA is undergoing renovations, I had to take a shuttle bus to my gate. The shuffle down stairs, bus ride, and lines for boarding were annoying."
優點： "Staff was extremeley courtous, helpful and pleasant."
缺點： "Archiac entertainment system. The plane has not been upgraded for what seems like at least a couple of decades."
優點： "Food was good, crew was efficient. Flight was fine"
優點： "Check in Miami Stewards Miami Quito portion"
缺點： "Being 3 1/2 hours late from Quito to Miami Being delayed from Denver to Houston and switch to United to coach seats, they did give us coupons though, but after the fact . Luggage arriving late from Denver, customer service didn't have a clue were the luggage was. As we were leaving to come back next day the luggage, we saw it in a carrousel, and pick it up. Republic flight from New Orleans it's not worth it the business class, very poor service ."
優點： "I was happy that my bag arrived on the same flight."
缺點： "Paying for first checked luggage, 30 min. delay leaving PHX, small seats in coach"
缺點： "4 delays and two flight changes... I was late and it was crowded"
缺點： "Flights that long should have on board entertainments and food"
優點： "Person at the ticket desk was nice and helpful"
缺點： "Not enough people to help all of the travail let's"
優點： "the crew handled the lengthy delay as well as they could, seems like they didn't have any information either which is ridiculous."
缺點： "We boarded the plane at 1:30 for a 2:00 flight, there was a filter out in one of the three bathrooms; the option to take a 45 min flight without use of the restrooms was there, we were told to use the restroom if we needed to before the flight so everyone did... then we continued to sit on the ground for two hours. After two hours we were allowed to get off the plane, 20 minutes later back onto the plane, backed away from the gate and then pulled into a different gate and were told to get back off the plane. At this point we were given no info or direction but to go talk to special services if we want to re-book a different flight (sold out until at the earliest 8:15pm). After about an hour they announce they are re-boarding the original plane, takes another 45 minutes to board the plane, then we are told two separate issues caused this lengthy delay one was a filter in the bathroom and the other was a thermostat... seems like very basic standard maintenance issues that could have been avoided with routine checks. We were offered zero compensation, the trip took over 6 hours in all to fly from Philadelphia PA to Boston MA; a trip I could have driven in less time. I continue to have issues with American Airlines and "mechanical" delays, the last flight i was on From Charlotte to Baltimore was delayed an hour due to a strap in the cargo area. I don't understand the logic behind the decisions made to hold the full plane over 5 hours instead of taking a 45 minute flight, but I will say the crew was very apologetic and handled the situation well."
缺點： "The flight was delayed about an hour."
缺點： "Crew was grumpy and tired! No energy. Plane was hot no AC when we boarded."
優點： "All if the gate staff & on board staff that I interacted with were very friendly & efficient."
缺點： "Very tight/small & crowded waiting area."
優點： "Easier to board. Smaller plane so not as many people to climb over"
缺點： "Planes overall every airline are too tight but AA seemed better than others I've been on actually"
優點： "The service"
缺點： "The delays"