-very few movie selection -not so comfortable or well cushioned seats
The crew are friendly and accommodating. I have no complaints.
There were about 20 people on the flight. It was like getting business-class service from the crew.
優點： "Economy was surprisingly comfortable. Boarding and deplaning were very quick."
缺點： "Not a ton of movies to choose from. Enough, but less than most domestic US flights."
優點： "The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again."
缺點： "I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price."
優點： "Delay of check in with upgrade"
優點： "The crew was organized and efficient."
缺點： "Entertainment: movie choices were limited."
優點： "The crew always smiles and very accomodating."
缺點： "The main course could have been better or improve. I wasn’t satisfied with the taste."
優點： "The crews were very kind and helpful."
優點： "The boarding process ran very smoothly and they dropped us off right in front of the stairs of the plane so we didn’t get wet in the rain amazing"
優點： "Good efficiency for boarding an good in air entertainment"
缺點： "Delayed for an hour while already boarded"
缺點： "Be able to select seats online within 24hours of flight for free"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The crew"
缺點： "Being late"
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "The service"
缺點： "Landing was horrible worse landing I have ever had"
優點： "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
缺點： "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."
優點： "Courtesy and thoughtful services throughout the flight More leg room and better food than typical American Airlines’ economy"
缺點： "Can’t think of any thing"
優點： "If I could give the crew 10 stars I'd ask to give em 20 cause they wer AMAZING. So nice and polite i enjoyed my flight so much. They wer very attentive and always smiling. Simply lovely."
缺點： "No complaints! Not even one!"
優點： "So cramped. Very uncomfortable flight."
優點： "From bathroom amenities to food/drinks on board. Japan airlines knows the meaning of service and I had a very pleasant flight."
缺點： "To Osaka was very good. Return flight back to US was mediocre. Flight attendant was forgetful about getting even water even with a half full flight."
優點： "The airplane is clean, toilets are super nice! Service is very good, legroom is adequate. I like the rice dishes on board. Overall, excellent."
優點： "Service was amazing. Flight attendants were very..attentive!"
優點： "Entertainment options were good"
缺點： "Food was mediocre and long waits for restroom"
優點： "Flight attendants provide fantastic service with a smile. Business class meals are top notch."
優點： "Excellent service. Flight attendants are consistantly helpful and friendly."
優點： "The level of service in Business Class was perfect. Flight attendants were friendly and very helpful"
缺點： "I thought the food was just so so. However, that's always a matter of personal taste."
優點： "Great service! Also, the food and beer that came with my flight was awesome."
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "service is great!"
優點： "Everything about the Japan air portion of our trip was excellent."
缺點： "No problems whatsoever."
優點： "787 was phenomenal- amazing airplane. You didn't even feel like you were moving."
缺點： "Food was extremely disappointing"
優點： "Enjoyed the greeting, politeness and food"
缺點： "More English speaking would be preferred"
優點： "The airplane and all crevices"
優點： "excellent foods and services, spacious seats, crews speak english, flight is landing is smooth"
缺點： "seats need a bit more padding"
缺點： "Food is not that good"
優點： "The food was delicious and interesting. Also, the flight crew allowed me to sleep through the rest of the night after dinner service was complete."
缺點： "I don't recall having seen an option for a vegetarian dinner, either when I was booking my ticket or after I was on the plane. Perhaps I just missed that part of the booking process."
優點： "crewe were excellent"
缺點： "nothing !"
優點： "The ANA crew is pretty awesome. They are super nice and professional. I would 12 out of 10 travel with ANA again."
缺點： "Nothing really"
優點： "Food, seat comfort, service"
優點： "Great service!"
缺點： "More comfortable seats and headphone jacks on the end of the arm rest (I kept knocking mine out when I moved in my seat)."
優點： "The attentions to the passangers are much more friendly than the ones offered today by the american and european airlines, which are today getting more and more cold and unfriendly."
缺點： "The second food service."
優點： "Seat not comfortable crew was amazing"
缺點： "Comfort in seat"
優點： "Crew was amazing.Premium economy seats were superb. Food was also good."
優點： "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
缺點： "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
缺點： "Did not like emergency exit seat."
優點： "Crew were super attentive. Friendly and helpful. Food was decent. Nice change from standard fare."
缺點： "This seemed an older plane so the size of the economy class seating harkened back to the days when your legs were numb halfway through the flight."
缺點： "Old man next to me couldn’t keep his arm on his side."
優點： "Outstanding service as always - ANA rocks!"
缺點： "Too many (redundant) service announcements. Suggest simplifying and keeping them short and less repetitive to avoid inconvenience, esp while enjoying entertainment."
缺點： "Seats are a little narrow near the window."
優點： "Great planes, very clean toilets, very efficient and extremely polite crew."
缺點： "No paper towels in the bathroom"
優點： "Same level of exceptional service on this second leg of my journey. I am looking forward to my next two flights with ANA when i return home."
優點： "Economy seats were spacious and same size as Economy Plus seats of United. Clean. Crew was amazing, helpful and friendly."
優點： "Excellent service & friendly"
缺點： "Food was cold"
優點： "Everything about ANA flight was excellent. From service to food and entertainment was spot o. Will now fly ANA flights to Asia if possible."
優點： "Flight check-in counter was so nice and accommodating. Makes me never want to go back to rude America."
優點： "Great food"
缺點： "Leg room"
優點： "The crew were helpful, attentive and nice. There were vacant seats so i was able to change to a more comfortable seat."
缺點： "The food was horrible. The selections for movies is quite limited."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "The seat I selected was the first row of regular economy. It had extra legroom and received excellent attention by the staff for drinks. The arline served 3 meals and snacks on the flight. I felt like I was eating the entire trip. :)"
缺點： "The seats were quite narrow. Most of the rows behind had armrests that were able to raise and lower, but due to my seat selection, my row had the stow-away monitors in the armrests. The seats also didn't technically recline. The lower seat cushion merely moved forward, emulating a recline, but the seatback didn't actually move. It was not quite comfortable."
優點： "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!!"
優點： "Good service"
缺點： "baggage was broken."
優點： "Comfort was good"
缺點： "Drinks and refreshments given in meager amounts by stewardess like it was being rationed Choice and scope of movies was poor and narrow"
優點： "Friendly staff. English language not too much of an issue. Ample personal space in economy class compared to other carriers."
缺點： "Asian Vegetarian meal not very good. Seems like whichever company they use to buy the food makes a half hearted effort in their selections for the food tray. If you're going to put a couple small pieces of lettuce and a cherry tomato into an already small container and call it salad, why bother? The rest of the meal wasn't pleasing either. The fruit was nearly frozen it was so cold. The entree had a few different things but still a weird combination of veggies."
優點： "Great food (I am biased towards Japanese cuisine, though), slept well, and great service."
缺點： "The entertainment choices for English speakers was a bit limited."
優點： "Flight attendants were wonderful, food and snacks were great and seats were comfortable and seemed to have a bit more space."
優點： "Nice space between seats for the economy class."
缺點： "The entertainment center (sound) did not work in my son's seat."
缺點： "I'm still stuck in LAX"
優點： "short flight ready to get home"
優點： "felt Agent's kind care of elder (me) at Airport. Thanks."
缺點： "Full of passengers. Code Share!?"
優點： "The meals were healthy Japanese meals with lots of vegetables"
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
缺點： "Would like to listen to ATC"
缺點： "Delayed 2 hours and people where freezing in terminal. They eventually brought blankets and snacks."
缺點： "Touch screens were a bit glitchy. Was not able to adjust brightness, and volume kept readjusting by itself."
優點： "Good food and service"
缺點： "Delay too much time"
缺點： "Well, I have the fear of buying ANA air tickets because the previous one, it was United instead. Horrible horrible horrible"
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "Excellent service, free new release in-flight movies, comfortable seating, plenty of food and drink included."
缺點： "I did not like the delay of the plane which, instead of taking of at 10pm took off at 7h45 am."
優點： "Crew was outstanding Food and service was excellent"
缺點： "Inflight entertainment was extremely limited. For a nine hour flight there was limited movies in English. Especially as we had seen most of the movies on the previous flight."
Crew couldn’t have been better. Bathrooms were especially clean. Plane was very clean. Everyone wore mask and felt safe. We had a plane switch due to a mechanical problem but it was only a 40 minutes delay and we were informed the whole time.
I’m still in Atlanta!!!!!!!!!
Everything went as expected. Masks were worn, passengers were cooperative, flight was on time, unboarding was uncannily orderly. People remained seated until the people in front of them stood to gather their belongings. It proceeded as a wave almost. I've never seen anything like it. It was like being in the Twilight zone. Boarding still allows about half the plane to board first (passengers with kids and needing help, priority and first class, diamond, sky something or other, military, etc.). Then they board from back to front. Half the plane is already on board so I'm not sure why they bother.
Staff was great. Could have had a menu so I could know what I could order in between meals.
缺點： "Great flight. No issues."
缺點： "Breakfast could have been offered."
缺點： "Delayed flight ruined it."
優點： "Missed it"
缺點： "Give back money"
優點： "Friendly crew. Landed early."
優點： "Seat was comfortable"
缺點： "The temperature, it was kind of hot."
缺點： "Safe and happy travel!"
優點： "Good communication about weather and delay"
缺點： "No delay. Consider dropping the $75 standby fee."
優點： "Not much I liked"
缺點： "The crew were the worst Delta crew I’ve ever had. Sat 1st class and waited 1 hour from sitting in my seat untill I was offered a beverage. Asked for a snack and was told to wait until the basket was brought around, 20 minutes later. Asked for coffee, it was terrible and served with attitude."
優點： "VERY small plane and small narrow seats"
缺點： "Yes...not change my flight at the last minute and causing me to miss my connecting flight. Then making me reschedule my flight with only options that I now have (2) layover and then arrive in Korea another day later, that then caused me to miss my college orientation day!"
優點： "small and uncomfortable"
缺點： "respectful size seat"
優點： "On time this time"
缺點： "The comfort seats are not that comfortable"
優點： "This was my daughter’s first solo travel home from college. She said the staff was helpful and kind. She loved that the flight was not over crowded. It was a smooth flight."
缺點： "Only negative thing she could say was her flight was delayed an hour. But that isn’t terrible considering all the holiday travelers."
優點： "Good customer service in person"
優點： "chwcking in was very easy."
缺點： "No in board beverages. On flight from RDU to PHL beverages were served."
缺點： "I had a 4 hour layover in Minneapolis, there was another flight to Denver that I meant I could’ve been home three hours earlier had I done standby, but because I had a cheaper ticket I was not allowed that opportunity. That makes absolutely no sense to me seeing as my flight was packed. I’m sorry my flight saved me money"
優點： "the flight was quick and it was fine. flight crew was polite and professional."
缺點： "i didn’t like that my knees were in the row in front of me, and we hit some pretty scary bumps. i get really anxious about turbulence."
優點： "Ease of check in and friendly people"
優點： "Did not wait for luggage."
缺點： "Food was marginal. Equipment had low ceiling under carry on shelf. No entertainment."
優點： "Delta provided great entertainment options and it felt like endless food and drinks. The seats were also a bit more spacious than usual"
缺點： "They cancelled my ticket and did not inform me. Horrible exlefywith JustFly.com Beware of this organization"
優點： "The exit row seat on this leg out of PHL to SLC did recline! No need for Delta Comfort+ unless you want to get off of the plane ... faster."
缺點： "For some reason, the pilot couldn't figure out how to adjust the cabin temperature for the first hour or so. This made the flight (and I was sitting in an exit row seat, right by the door which is usually cooler) uncomfortably hot and muggy. Food? No food. Thank goodness for Delta Lounge (even if it was the one in PHL). Just snacks make this a poor option for many. I don't know what is up, but the USB charger on the two monitors didn't work and neither did the outlet between the seats. And I have two different sets of cables "just in case" and they're the 3-in-1 so I can try to charge multiple devices (Apple, Android and Samsung) but nothing worked."
優點： "Staff personalities"
缺點： "Waited extra 20 mins after door closed to-complete loading luggage"
優點： "Staff was very courteous, the flight was smooth."
缺點： "There was no TV's on this flight."
優點： "There was one helpful lady"
缺點： "Flight was rerouted and rebooked twice. I’m stuck in Detroit overnight, and won’t be getting to Monterrey until tomorrow afternoon. Thanks, delta!"
優點： "Uneventful flight - boarding was great and there were no hassles."
缺點： "No food. No onboard entertainment."
優點： "The flight itself was fine."
缺點： "The flight was delayed and it set off a slew of connection problems."
優點： "Flight attendants were really kind"
缺點： "We were an hour late to leave so I missed my connecting flight and am currently stuck in Minneapolis for nearly 8 hours now"
優點： "Stewardesses were sympathetic but could do nothing."
缺點： "A few flurries out of Philadelphia and flight is delayed 2.5 hrs, we therefore miss our connection and all they wanted us to do was spend 2 days in airport until next flight. Finally reached a compassionate soul at customer service who got creative and routed us to BCN via ATL, Miami and Madrid."
優點： "Crew was very attentive and curtious. Boarding was a bit more chaotic than usual and the gate agent made no announcement about boarding procedure, which certainly contributed to the scrum resulting. I arrived from the Skyclub several minutes prior to boarding time and was unable to find a path through to the Priority Boarding Lane. As boarding began she had to redirect at least seventy-five percent of those in front of me as they were not in First Class. Had she made one or more clear announcements about boarding procedure I rather doubt such a misunderstanding would have occurred with so many."
缺點： "For the third Delta flight in a row (all First Class) the crew did not make any effort to keep economy class cuctomers form storing bags in the First Class overhead or using the only First Class laveratory during flight. This flight I was unable to utilize the laveratory even once due to this excessive and continuous useage. Trying to do my bit to reduce our carbon footprint, yet I am sorely tempted to return to charter service when disrespect of the airlines own basic service class rules gets piled on top of TSA hassles."
優點： "I had a window seat"
缺點： "bumpy flight"
優點： "Flight attendant insisted to take my jacket. She didn’t return led. I forgot jacket in Cincinnati"
缺點： "I need my jacket"
優點： "As usual, Delta staff and crew did their best to make the flight quite enjoyable and smooth."
優點： "I appreciated the kindness of the staff at each of our stops. From beginning to end they were polite, helpful, and kind!"
優點： "All crew was great"
缺點： "We lost checked bag or it was taken, will loss a half day shopping for replacements. Compensation policy very unclear, not counting on getting any."
優點： "Arrived on time crew worked had"
缺點： "my seat was BAD , no recline- right by bathroom one of which was out of order."
缺點： "Compared to such airlines like Turkish or etihad, service and comfort was lacking behind."
優點： "Liked the plane and the leg room. Had to switch itenary due to weather and the gate agent did a great job."
優點： "Airplane was good, boarding was fast."
缺點： "Cramped, uncomfortable tin can of an airplane. Barely tolerable for even an hour’s flight."
優點： "Service was great. Seating was OK. It was a brand new vehicle, so the (climate/air handling) was great."
缺點： "Boarding was not well organized."
優點： "I liked that I didn't have to pay for a carry on and the blanket they gave me in flight to stay warm it was a great flight."
缺點： "Only dislike was that the flight was ending other than that no problems"
缺點： "Not have 6 hour delays after people have already boarded the plane."
優點： "Crew good. Seat cramped"
優點： "Nothing really"
缺點： "WiFi on both ways was not working"
缺點： "Everyone was very rude and would not answer questions and flight very delayed. No bad weather conditions"
缺點： "They cancelled two of my flights in one weekend. We will not use American Airlines again."
優點： "Non-stop flight and arrived ahead of schedule"
缺點： "No individual entertainment in seat backs and the common system wasn’t working. But, since it was an overnight flight it wasn’t that disappointing"
優點： "I was able to sleep comfortably, even in the middle seat."
缺點： "Not been in a middle seat"
優點： "Because American Air had to change a light bulb on the plane in Lisbon, which took a couple of hours, we barely made our connecting fligh. We ran from customers TSA to the other end of Philly airport."
缺點： "Another airline."
優點： "Great crew, comfortable chair. Entertainment was great."
缺點： "Everything was great."
優點： "We arrived early and everything went off without a hitch."
缺點： "Seats were really tight. Made worse by the person in front who had him s seat back."
優點： "On time . No significant delays cost of ticket low."
缺點： "Tiny plane with small seats never that comfortable."
優點： "The crew was very nice."
缺點： "Couldn’t get the tv to work very well."
優點： "The flight was early to arrive. There was also a rather frightening bit of turbulence, and the pilot explained why it had occurred, which I found very reassuring."
缺點： "The food was definitely below average. It's virtually all carbohydrates.Other airlines provide you with a printed description of the menu options, so it's easier to make a choice. "Chicken or pasta" doesn't give the passengers any idea of what they are actually choosing. This time the chicken dish was served with pearl couscous, so it was basically pasta as well. The salad I was given was brown and wilted, and while the cabin attendants were kind enough to give me two salad that were in better shape (after meal service), I just think that quality control should have prevented a inedible salad from being served in the first place. I am also extremely opposed to American Airlines Transatlantic luggage fees. Since I was moving abroad rather than taking a short trip, I was not pleased about paying 100 USD for a second bag on top of an already expensive flight."
優點： "The crew"
缺點： "The delay and the seat comfort for purchasing the main cabin seats was not as expected."
缺點： "I was so disappointed as soon as I walked into the plane. It was very old plane and very dated. There was no entertainment center. It was a long flight with nothing to do. :( I will never fly with American Airlines to Europe again)"
優點： "Basic flight. Super uncomfortable seats. Older plane. Cramped. Pilot was great. Flight smooth."
缺點： "Got there safe!"
缺點： "Seating is bad, one pays for the tickets then he has to pay for the seat seperraitly only the middle seat comes with the tickets."
優點： "Nothing exceptional"
缺點： "American is always delayed, every single flight."
優點： "On time"
缺點： "Small seats"
優點： "Plane was clean"
缺點： "Out of wraps, sandwich disappointing. Legroom bad."
優點： "The boarding process was ok."
缺點： "The entertainment system failed again."
缺點： "Bathroom smell"
優點： "Landed early"
缺點： "The seats were not as good as the ones on my BA flight to Heathrow and then Rome. Also, cross country flight but no in flight entertainment. Arrived early in PHL and American would not let me move up to an earlier PHL-SFO flight since it was a code share booked with BA. Should not be my fault as when booking it indicated all four of my flights were with BA. Once booked it indicated the return flights were code share with AA. American should have allowed me on the earlier flight. That would have opened a seat on the scheduled flight which had people waiting on standby."
優點： "I liked that food and entertainment was included without additional charges, even a glass of wine."
缺點： "Not too comfortable to sleep in."
優點： "Smooth flight on time."
缺點： "After flying from Denver to Philly, I had anticipated an hour and a half layover. First email came speaking of a delay, then second, then about five emails later American Airlines notified me that there will be a 4 hour delay. To get from Philly to avoca on a flight is half an hour. On a bus, its two hours. If an airline knows there will be a four hour delay, how do you not provide that service? I watched plent of other flights go to AVP and even to Allentown, no one could offer one of those options to me? Cold, compressed and miserable experience."
優點： "Pretty good dinner and breakfast, complimentary wine"
缺點： "Slow flaky entertainment system didn't work at all in some seats, needed multiple 10-minute reboots in other seats. I was unable to complete a 2 hour movie on a 9 hour flight. No internet."
缺點： "The flight leg PHL-LIS was the most unconfortable transatlantic trip I ever experienced. The plane was small, tight and no head support made this the worst transatlantic flight of my life, easily comparable to any low cost airline."
缺點： "Flight was cancelled"
缺點： "not enough space for legs, no food, flight attendants not especially nice, a long delay, ..."
優點： "Arrived early and flight wasn't packed."
優點： "There were empty seats close to me, so that was great. The food was pretty good and it was nice that the wine was free."
缺點： "The screen on the back of the seat in front of me did not work well at all so it was difficult to watch movies. (I had to press multiple times to change the screen from one display to another.)"
優點： "good timing"
缺點： "snacks and beverages..."
優點： "our original flight was cancel due to snow, and we were placed at a hotel and food vouchers were given as well"
缺點： "no head set were passed out making video entertainment useless"
缺點： "Staff was not friendly at all"
優點： "I fly this route with American pretty often. The cabin crew was good. Everything else seemed sub par."
缺點： "Our take off was delayed, officially due to fueling the plane, but if the plane wasn't fueled ahead of time, someone failed to do their job properly. Also, while I'm starting to think that A320s just suck mechanically for landing (they always seem to land harder than a 737), this one seemed a little extra rough."
缺點： "The captain announced that the flight crew exceeded 9 work hour per day due to the takeoff delay so the passengers were forced to sit and wait in a stuffy stationary aircraft for 2 hours prior to takeoff until a different crew could arrive to service the flight."
優點： "The attendants were helpful and Kind"
缺點： "Prices, again."
優點： "Short flight"
缺點： "Small plane"
優點： "the crew handled the lengthy delay as well as they could, seems like they didn't have any information either which is ridiculous."
缺點： "We boarded the plane at 1:30 for a 2:00 flight, there was a filter out in one of the three bathrooms; the option to take a 45 min flight without use of the restrooms was there, we were told to use the restroom if we needed to before the flight so everyone did... then we continued to sit on the ground for two hours. After two hours we were allowed to get off the plane, 20 minutes later back onto the plane, backed away from the gate and then pulled into a different gate and were told to get back off the plane. At this point we were given no info or direction but to go talk to special services if we want to re-book a different flight (sold out until at the earliest 8:15pm). After about an hour they announce they are re-boarding the original plane, takes another 45 minutes to board the plane, then we are told two separate issues caused this lengthy delay one was a filter in the bathroom and the other was a thermostat... seems like very basic standard maintenance issues that could have been avoided with routine checks. We were offered zero compensation, the trip took over 6 hours in all to fly from Philadelphia PA to Boston MA; a trip I could have driven in less time. I continue to have issues with American Airlines and "mechanical" delays, the last flight i was on From Charlotte to Baltimore was delayed an hour due to a strap in the cargo area. I don't understand the logic behind the decisions made to hold the full plane over 5 hours instead of taking a 45 minute flight, but I will say the crew was very apologetic and handled the situation well."
One direct flight would be preferred. All else was very good.
優點： "Movies I could plug in and go to sleep"
缺點： "Being woke up and asked if I want something to eat. I am sure others would disagree but I was exhausted and could not go back to sleep and I had already been up 30 hours."
缺點： "The flight and crew were very good. An hour late taking off with not explanation. Frustrating on an hour flight."
缺點： "I didn’t fly out of Philadelphia because the flight was 5 hrs late and I missed my connecting flight. Had to go get my luggage, go home and try to fly today! Terrible! All my plans screwed up!"
優點： "Everything was great. From food to entertainment was great."
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
優點： "There were no hiccups and we arrived to the destination on time"
缺點： "Dirty seats, seemed like they had not been cleaned"
缺點： "I didn’t make it onto this flight because it was so delayed I needed to change flights while at the airport to make it onto the next one in time."
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
缺點： "Steward. & meals"
優點： "Issues caused by weather, otherwise flight was fine."
優點： "My passport wasn’t signed and I couldn’t locate my pen. The agent had a pen in front of him and refused to let me use it. He informed me that his pen is a personal item and that I need to learn a lesson that all travelors should have a pen handy. He proceeded to move me off he line and board additional passangers."
缺點： "My passport wasn’t signed and I couldn’t locate my pen. The agent had a pen in front of him and refused to let me use it. He informed me that his pen is a personal item and that I need to learn a lesson that all travelors should have a pen handy. He proceeded to move me off he line and board additional passangers."
優點： "Seats were comfortable. Food was OK."
缺點： "Flight was delayed for 3 and half hours."
優點： "Not much"
缺點： "Flight was overbooked so I was on standby even though I paid 1 week in advance Bag was missing. Shitty experience"
缺點： "Didn't board as I missed the connection."
優點： "Great service, and no issues to report."
缺點： "No vegetarian options"
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
優點： "Service of staff"
缺點： "Lost my baggage and all of my flights where late causing me to miss one of my connections"
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
缺點： "For some reason we were forced to check our luggage (standard curry-ons) however it would completely fit to ovehead bins. Also waiting area were completely cut-off from Duty-Free shops - as soon as you passed security - no access to shopping area."
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
優點： "Very confusing. United personnel running Air Canada ground operations. Took 30 plus minutes to check one bag because there were not enough staff checking passengers in. Then flight was supposed to be delayed 90 minutes. This meant missing connections so automatic rebooking took place. Flight was then not delayed and had to rebook on original flight. Naturally bag didn't make the trip."
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "Our flight was cancelled. Rebooked for two days later, causing us to miss our cruise to Alaska! Never again with Air Canada.So disappointed in missing this trip we had planned for a long time."
缺點： "No help in getting us to our cruise on time."
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
優點： "We did not make it to this flight since it was cancelled"
缺點： "We were rebooked on a flight with a short connection to London and they bumped us off that flight claiming that they could not get our bags in on time. Very poor customer service."
優點： "Nothing - I didn't end up going to Toronto."
缺點： "The flight was overbooked and I was forced to take a different flight. Ruined my plans in Edmonton that day. Last time I use air Canada."
缺點： "Did not reimburse new arrangements. Missed connection due to flight delays on Air Canada's behalf."
缺點： "I had to delay my whole trip one day as the fight was late by 5 hours. I had made specific plans to reach delhi on April 21. Since I am a physician, it wasn't easy to arrange coverage so I could make it to delhi for a particular event. And this delay in flight was a major disappointment and made all the effort futile."
優點： "Normal flight, short, nothing special about it to mention."
缺點： "The post office lost my passport and I was unable to go on this flight. Customer service was unwilling to provide a solution that did not cost thousands of dollars to rebook and see my family for Christmas."
缺點： "Minimal cabin service. Plane arrived late. Almost missed connection. Officious cabin attendant."
優點： "the flight was quick and the plane was comfortable"
優點： "Early and luggage delivered quickly"
缺點： "Small legroom, kinda hot inside the plane"
優點： "We had to book our son on a flight from Phila to Toronto unexpectedly. We had lost our car keys in Canada and had no way to get new ones. (That's a long and complicated story.) our only option was to fly our son up with the spare key. Luckily he had just gotten his passport. He got a window seat and lived the adventure. The crew couldn't have been nicer."
缺點： "The last minute price if $1000 plus!!"
缺點： "Delayed Sat on a parked plane for 4 hours in PHL before taking off Missed Connection in Toronto No compensation/help with food or hotel"
缺點： "No entertainment system. Very slow boarding."
優點： "The crew treated me very well. I had reasonable leg room in economy class. The plane was beautiful, clean and super modern, one of the nicest aircraft that I have flown with in many years!"
缺點： "I ordered Asian vegan meals, but I was very disappointed with was presented to me. The food looked awful, tasted bland and insipid! I hope that that problem will be rectified on my return to the US."
優點： "Wonderful crew, enjoyable flight!"
缺點： "Neighbor on flight was clueless to the rest of the world & left light on, video on, and used me as a pillow"
缺點： "I was sent to Frankfurt because Air Canada messed up my flight. When I got to Frankfurt, they had booked me on a lufthansa flight. When I got to the gate to get a boarding pass, the person told me that Air Canada had not paid them for the flight and unless they were able to contact them before boarding the plane, I would not be able to get in. They were able to do so right before boarding. The plane from Frankfurt was over one hour late. I was supposed to arrive in Lyon at 10:35am and got there at 7:30pm. Throughout all this ordeal, Air Canada staff members were mostly unhelpful and often rude."
優點： "No tv working. Surprise"
缺點： "1. Flight left late. 2. After landing sat on tarmac for 30 minutes waiting for gate. 3. After arriving at gate, had to wait 15 minutes to open door. 4. Poor service assisting me to get to connecting flight on other side of airport."
優點： "I thought the service was excellent."
缺點： "There were some delays taking off, but I don't think it had to do with the airline"
優點： "Entertainment was good"
缺點： "We did have a 30 minute delay, not a big deal but a delay none the less. And boarding was a bit of a mess as announcements were hard to hear."