PHL - TPE
- 一般而言，出發前79天可以最低價格預訂從費城飛往台北 臺灣桃園國際機場的機票。
優點： "Crew service is excellent!"
缺點： "The seat is really cramp and tight!"
優點： "Yes, it was great."
優點： "crewe were excellent"
缺點： "nothing !"
缺點： "I was not aware that I flew in Narita and flew out of another airport."
優點： "Again, the crew was extremely polite and accomodating. I’d fly with them again!"
優點： "Food is bland, boring. Entertainment contents are limited and old movies"
缺點： "As mentioned above, more new selections of movies. Better taste and quality of food, please."
優點： "The flight attendants were so awesome and beautiful! Food and snacks were great and the amount of time we were fed. They came around in a timely manner to get trash and ask what we wanted to drink."
缺點： "More variety of options for the vegan meals..."
優點： "Flight attendants were amazing and so service oriented!"
優點： "Comfort as usual"
缺點： "No idea"
優點： "Loved the Kabuki actors used for safety instructional video - stay for the ending credits!"
缺點： "Boarding felt like a standing cattle call. Some - not all - stews acted as though they were insulted to have to provide food and beverage service, as though they were too tired and/or impatient to deal w/ economy class."
優點： "Entire crew members, food, drink, hospitality & aircraft."
缺點： "I am diabetic & would have been better if I could get a aisle seat as I requested otherwise I didn’t have to wake up too often my both side passengers!! We were few Indian passengers missing our Hindi movies..."
優點： "Great customer experience is what look for in any service, ANA delivers this in abundance."
優點： "boarding was super easy. the airline crew members are very polite and accommodating to any request or concern you might have."
缺點： "Less delays"
缺點： "Seat padding - seat was a bit firm"
優點： "Comfortable seat & nice crew."
缺點： "Seat booking was not available when I booked on line. Ad some difficulty getting a seat next to my wife."
優點： "Everything was good but we were not able to select seats on the leg from Tokyo to Nagoya until arrive at check in and by that time all seats assigned and we could not be seated together and had to have middle seats. ANA needs to work this out..."
缺點： "The sound for the entertain in seat 26G never worked....unsatisfactory for such a new aircraft “Dreamliner”, make it a dream."
缺點： "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"
缺點： "Wheel chair transport requested did not come so I had to wait 15-20 min in Tokyo."
優點： "The crew was so kind and helpful, the kind of people I wish that I could have spent time to get to know."
缺點： "It would have been really nice to have taller seats. I’m only a little over 6’3” with shoes on and the seats were still quit short and uncomfortable for me."
優點： "Thoughtfulness, professionalism, patience and a lot of love put into the service."
優點： "Overall the flight met expectations for service, comfort and food."
缺點： "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."
優點： "Crew - excellent service orientation"
缺點： "No storage space for small personal items like phone, magazine etc International Food choice very limited size of seats small"
優點： "The whole process from boarding to exit was perfect. The seats, the food the service was great"
缺點： "The movie selection is somewhat weak"
優點： "ANA is always efficient and polite."
缺點： "Just drinks no snacks on this flight"
缺點： "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."
優點： "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."
優點： "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
缺點： "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."
優點： "Excellent service & friendly"
缺點： "Food was cold"
優點： "Security was efficient and quick. Customs was expedited. Both flights, take off and landings, were smooth!"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Excellent legroom. Very polite staff."
缺點： "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."
缺點： "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."
優點： "Very efficient, friendly and helpful staff"
缺點： "Food was gross."
優點： "Very efficient"
缺點： "Food was not good"
缺點： "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"
優點： "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
缺點： "In flight meal could be improved"
優點： "Real stewardess', well dressed and polite. Show pride in their job. Great food and drink service. Clean new planes."
優點： "Boarding priority with kids, food choices, flight attendant so nice ans caring, kids friendly and child meal is nice and tasty"
缺點： "Very limit kids entertainment"
優點： "The crews on ANA (Flight Attendants) are the hardest working, most polite and service oriented of ANY carrier I can remember. When the cabin lights are ON, the crew is hustling to keep the passengers occupied and chewing. Free Beer, Wine and mixed drinks in Coach! Every Service - Snack, Drinks, Lunch, Dinner, Coffee/Tea, Second and Third rounds of drinks includes a cold towel to wipe your face and hands and most important, trash is collected promptly EVERY single time. WOW. I noticed that Flight Attendants take notes on sleeping passengers for every major meal service, and they take the time to revisit those customers when awake to check they might have wanted to be fed. I also noticed that the crew has special double sided tape to pickup crumbs and spills in the aisles so grime is not tracked into the carpet. Dont be surprized to see a flight attendant cruising the aisle after dinner with a soft cooler full of small vanilla Hagen Daz cups..."
缺點： "We flew from Bangkok to Washington Dulles with a connection in Tokyo. Snow in Japan caused crew shifts to max out and ultimately a dramatic change in flight departure. (Guaranteeing a missed connection) This caused multiple downstream challenges. 1. Original flight was scheduled for 00:30. (Half Past Midnight), rescheduled flight was scheduled for 12:30 (Half Past Noon) For Americans unused to a 24 hour clock, this made emails From ANA very difficult to wrap your mind around. Was it a typo? What happens when you miss your connection? (Turns out weather delays do NOT result in accommodations or meals being provided) Rescheduled flight should have been for 1231 with (AM/PM in Parentheses) 2. For passengers who spent their vacation/trip near the equator, the prospect of spending the night in snowbound Tokyo was simply not addressed in the cancellation email. The better option was to stay in your original point of origin and make the connection in one day, but email has NO telephone number for passengers to call to make these arrangements. (We ended up calling a toll California telephone number to be sure we got an English speaking agent) 3. Many SE Asian departing cities have a crazy baggage weight policy that allows for Two bags of 25 Kilos each , but if you have a single bag that weights 32 Kilos, you must pay excess baggage. Although the policy may NOT be specific to ANA, there are hundreds of folks of all nationalities repacking suitcases on the floor of the airport, to try to meet the regulations. As a traveler I understand this, but as an ANA customer it makes no sense, especially when the ticket agent cannot charge the overage to a credit card at the ticket counter. Instead sending you to a different location then waiting for you to return with a receipt. Its a huge scam and ANA can do better communicating the rules to passengers via email or their web site. Nothing starts a long trip off worse than arguments over arcane rules. 4. Changing a return flight arrangement as a result of weather happens at the last moment, but seat assignments apparently could not keep up. I would rather NOT fly than face a center seat in coach for 14 hours. I cannot explain what happened, but repeated attempts at advance check in showed NO assigned seats available, the ticket and gate agents could not improve on this, but BOTH flights ended up having empty seats and in the end we stressed for nothing. ANA must be able to do better, improving their IT systems to make advance seat assignments possible no matter how challenging the problem of "equipment" and other changes in the face of a canceled flight."
優點： "didnt make it to tokoyo"
優點： "Food and Sitting Space"
缺點： "Sitting space"
缺點： "First, I did an online check-in and was able to secure a seat for the first leg of the flight, but was able to get any information on my second leg. So when I arrived at the Thai Airways counter to load in my bags I asked the Thai Airways representative about the missing information. His response was that he could not get into the ANA system and that I have to go to the ANA counter to ask for that information. Given that my layover in Narita was only about 45mins landing to going to the gate, I was not comfortable with not knowing if I would be on that flight or not. The Thai Airways representation at the boarding counter did help me a bit and got in touch with a guide in Narita to help me get my luggages and get to gate properly. I wanted to note that we did not arrive in Narita on time due to the high air traffic so the plane had to circle around for 15 mins. When we finally landed I had about 15 mins to get through the custom and ran to my gate. When I received my ticket I was shocked that I got a middle seat on a 13 hours flight! If I have known this earlier I would have paid for a better seat, but since I was not able to check-in online and didn't receive any info about this flight prior to boarding I was not allowed to change on this full flight. In addition, the plane ride was awful. The food was disgusting and the seat was very uncomfortable. The seat did not even recline back! I don't expect much from a short distance flight but for a 13 hour long flight, I at least expect the seat to be slightly better than sitting on a rock against a brick wall. All in all, this was a HORRIFIC EXPERIENCE I went through. The stress and the discomfort on the plane was an experience that no one should ever feel while traveling. It was an awful nightmare on an ANA flight. I would like a refund on this flight with no exceptions. Sincerely, Jessica Saesue"
優點： "Shortest duration"
優點： "Staff are super kind."
優點： "Good food and cabin service. Accommodating in connecting flight arrangements."
缺點： "Left an hour late because of slow ground service and poor scheduling. Extremely uncomfortable seats."
優點： "I like the nice and warm service from the crew"
缺點： "Food can be more variable but overall its oke"
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "I was unable to board the flight so there is nothing to talk about."
缺點： "Provide options for accommodation, refund or alternate flights after announcing a 24-hour delay. I had to repurchase my flight from HKG to SFO after finding out that a return ticket is treated as abandoned if one does not fly one way. Not the level of service expected from an international airline."
優點： "Very good entertainment system."
缺點： "Food was horrible. No drink service. Old seat."
優點： "Crew are very kind and seat are fabulous as i was able to sleep since i dont have a seat meate :-)"
缺點： "Boarding had two long lines for economy. Not clear what the system was. Could have been a bit more organized"
優點： "The crew were busy but very attentive"
缺點： "I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones."
優點： "The crew was understanding of our situation. We had a layover in Hong Kong and they moved us to the front in hopes that we will get out quicker to make the next flight."
缺點： "It wasn’t the airline fault that we were delayed nothing else could have been done"
優點： "In flight entertainment was quite good"
缺點： "I was offered an earlier flight departing from London, which was good but was delayed in the end. But I was not told my connecting flight was changed too (new boarding pass not issued and I only realized from the baggage slip) - I had to pay 100 usd to change flights again!"
優點： "crew amazing"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "I am so blessed for their upgrade to primum economy, that was incredible experience for me and my two sisters. Thanks"
缺點： "My earphones was broken, a little bed for me. Entertainment without sport news."
優點： "My cabin bag got lost and theres no way to track it. Complete outrageous."
缺點： "Everything. Worst experience of my life"
優點： "I was fortunate to be upgraded as a frequent flyer on this airline"
缺點： "Poor cabin crew service in this instance."
優點： "Service was very good. Food was decent. Surprised CX served dinner early in the morning Pacific time right before arrival at SFO instead to breakfast."
缺點： "There was an extra layer of normal security check at the HKG gate 15. The male team leader, probably in '50's, with two bars on his shoulder was extremely rude to the passengers. I was at the front of Economy class when a female Asian passenger walked up in the Business class ilne. He naturally tendered to her first and let her and directing her to a lower security ranking staff t the other side of area. All fine and dandy. But seconds later, a Caucasian male walked u,p indicating that he was with that female Asian, the security guard got real mad, shouted at the Asian woman who by then was some 20 feet away that next time she needed to tell him he was with someone. When it was my turn to go into the secured area, there were to guards available standing side by side, a male and a female. He let me and pointed toward the two guards. I asked him which one, he didn't answer. I asked a second time, "Male or female", he still didn't answer, just pointed his finger toward the two guards. His attitude was totally unacceptable."
優點： "Familarity with airline"
缺點： "Limited food options. No drinks service."
優點： "Crew was nice to direct you to where your seat is. Food was good."
缺點： "Snacks n drinks..water or soda offered after few hrs from dinner. Passengers should not ask for drinks or snack. I mean crackers or biscuits few hrs in mid flight. Even if passengers are mostly asleep, a crew member can walk down aisles with a tray of snacks. This will help some people wha mught not like the food or type 2 diabetic people who needs to eat n drink every 2 to 3 hrs. Signage on boarding gate is not clear. Your flight number and boarding time was in small projected sentences under a huge lettered former destination place."
優點： "All the flights had bad Kosher food"
缺點： "Both the USB and headphone Jacks were busted. Just had a bad seat this time."
優點： "Overal, very pleasant flight."
缺點： "My headphone jack did not work, but I was able to switch seats. I could see that being a big draw back if I was not able to switch."
優點： "早餐是粥 很棒"
優點： "I liked the crew, the food, comfort. Everything made my travel experience great"
缺點： "Punctuality doesn’t seem to be a priority for Cathay Pacific or Cathay dragon"
優點： "The food was great The staff were lovely"
缺點： "Not being informed that I could check in online Having a middle seat More movie choices!"
缺點： "Overall waiting and long flight."
優點： "The Stewardesses were polite"
優點： "Punctual, service"
缺點： "Price more expensive"
優點： "I normally fly Delta (Platinum member), but the price this time I thought was ridiculous. I bought the flight on Cathay for 45 percent less and actually I found the service and food quality was better. Both seats were about the same in comfort......So I would do it again"
缺點： "A Economy flight is an economy flight....what else can I say"
優點： "Seats weren't much comfortable."
缺點： "Food wasn't bad but above average."
優點： "Service is good."
缺點： "Wash rooms are limited"
優點： "Chicken rice"
缺點： "Mess in TPE"
優點： "CREW AND PLANE"
缺點： "Less choices of movies"
優點： "Quick flight"
缺點： "Do not allow families with children to board first My entertainment system did not work"
優點： "Great crew. Super friendly."
優點： "Good service"
缺點： "1-hour delay due to inclement weather"
優點： "Flight attendant spoke good Mandarin and was willing to continue to speak it even to someone who didn't look like a Chinese speaker - unlike some Chinese airlines where they launch into English assuming that if you don't look Chinese you can't speak Chinese."
缺點： "A glass of wine or beer would have been lovely."
缺點： "We were scammed by Kayak and Cathay Pacific. We had entered all our information correctly: first, middle, and last name. Cathay Pacific did not print the middle name of the boarding pass. Apparently, Hong Kong is strictly on the passport exactly matching the boarding pass. We were stopped before security and Cathay Pacific decided it was the perfect opportunity to charge us $400 for a rebooking instead of amending the name, which we had entered correctly in the first place. We were pushed back and forth between kayak and cathay when kayak told us they weren't able to change the name on the day of the flight. Will never fly cathay or book from kayak again."
優點： "Nice flight great service"
缺點： "I like everything"
優點： "Service is good."
缺點： "Food is too simple."
優點： "Pilot's landing was top noch."
缺點： "During boarding there was a crowd with no possibility to maintain social distance. Crew should have given propper instructions to avoid that."
優點： "Food & entertainment system"
缺點： "Tight seats"
缺點： "Tv and food"
缺點： "Seat legroom"
優點： "The food was good and the service was mostly good."
缺點： "Our cabin was very warm and seats were uncomfortable."
優點： "Entertainment and food are always reliably good on Turkish."
缺點： "Ground crew was very poor at communication, no one warned us we would need a visa; we spent hours and hours queuing for what could have been sorted out in advance. Communication was terrible. The flight was delayed due to Pakistan closing air space. Turkish rescheduled but no real help in Istanbul."
缺點： "Foot rests in economy - better ventilation options airflow"
優點： "The flight from Dubai landed late in Istanbul. TK had someone there to escort the business class passengers through security to make sure we made our connection."
缺點： "The temperature on the flight to NY from IST was a bit too cold."
優點： "It is always better when this flight is operated by wide body aircraft, as was the case with A330 this time"
缺點： "Excellent service by good mood personal and cabine crew. I enjoyed the short flight."
優點： "All was really good"
缺點： "Long lines ( about 40 min) to get into transfer zone at the airport. I guess this is not aircompanu fault, but airport."
優點： "Not like other airlines, they allowed passengers to move to better yet empty seats. Great service, so many thing handed out free (where others charge) Entertainment system is superb as well as food and service. i fly with them all the time, NEVER delayed!"
優點： "Leg room was OK"
缺點： "No alcohol service, cabin lights not dimmed seeing it was a late night flight."
優點： "Excellent service. Very tasty food."
缺點： "Too many voice announcements, interfering with the entertainments system."
優點： "Boarding and traveling comfort was good .As always staff were very good and attentive.Food not very good snd boring."
優點： "The service"
缺點： "No entertainment. Late boarding."
優點： "The check in assistant put us on an earlier flight to Istanbul we didn’t mind as our next flight was at 8pm so had hoped to leave the airport."
優點： "Really like the airline, sat in the front rim of economy. My husband is over 6ft and he was happy with the leg space. As was I since we flew right our 1 and a half year old boy."
優點： "Service and attentiveness"
優點： "I loved the customer service and the staff are ever so friendly. Always smiling and making sure we are ok. Polite and helpful."
缺點： "Flight arrived 20 mins late. Luckily my connection is 12 hours later"
缺點： "The head phones are terrible."
缺點： "I sent my old grandparents trusted them to take care of them but they were treated very badly and had a horrible trip"
優點： "Crew was very kind"
缺點： "Food was terrible. Far from what usually TK is expected to offer on an short international flight"
優點： "Istanbul Airport has good facilities and F&B options"
缺點： "Flight from Istanbul to Bangkok was delayed for 3.5 hours with no apology and no compensatory measures such as drinks and food or lounge access Power outlets in Istanbul airport are all round plug European with no USB terminals for phone recharging"
優點： "I liked the food."
缺點： "On the way back from Istanbul to London the plane was old and small, the TV kept shutting down,even the earpiece were not working."
缺點： "Movies are not very new, i was asked to clear security again at istanbul gate after going to bathroom but i guess that makes me feel safe even though was inconvenient"
缺點： "Having trailer, but not movie"
優點： "They take great care of their customers"
缺點： "Same problem as the first segment (see above)"
優點： "I liked everything, from the inflight catering, check in, etc! I had to cut short my trip to Istanbul due to a family issue- they couldn’t do enough to facilitate a flight home at short notice at a minimum cost and most importantly expedited my return with the minimum of hassle- thank you Turkish!"
缺點： "No negative points to make."
缺點： "Need More premier economy seats"
優點： "Nothing much to shout about this flight. It got there safely?"
缺點： "At 31" the pitch is terrible for a tall guy like myself. The screen was old and unresponsive, and there wasn't even a pleasant crew to supplement. How it won Best European Airline befuddles me."
缺點： "My taxi crashed on the way to Izmir, I missed my flight to Istanbul and my connection to Dublin in still stuck in Istanbul"
優點： "Fantastic journey no problems at all thanks kayak....."
優點： "The food was quite good"
缺點： "The new type of aircraft - less room between seats, entertainment system was poor, online check in didn't work, when I got to the airport I was sent away for an hour - was unable to get my prefered seat (window) by the time I had returned."
優點： "Nothing Really Nothing"
缺點： "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."
缺點： "They cancelled my returning flight WITHOUT me knowing and expecting me to pay for the penalty fee for misisng the first flight even tho I DID not cancel the returning flight which obviously I was gonna take. The staff was RUDE and INSENSITIVE. Qatar was better in overall customer service. Worst customer service from Turkish airline."
缺點： "You broke my suitcase"
缺點： "They made us wait for 2 hours out in the open on a winter night. They wouldn't let us in the terminal. It was outrageous. Everyone was extremely rude."
缺點： "The boarding was a little more chaotic, but the host airport has a major influence on that process."
缺點： "THE bathroom esp at the back of the plan read very dirty. Went floors a d trash that was overflowing."
優點： "Generally better than other European airlines particularly BA and better priced"
缺點： "Work to do on consistency with crew"
優點： "The food was great. The seats were soft and there was enough legroom."
缺點： "We were stuck on an aisle where the seats don't adjust on one of the flights, but it was a relatively short flight. The boarding process was a little disorganized, but we were able to get on the plane quickly. The worst part was the home airport. I don't know how much control Turkish airlines has over that airport, but the bathrooms we're absolutely disgusting."
優點： "The services was excellent."
缺點： "Delay around three quarter an hour."
優點： "I thought the food was excellent on both flights light , fresh and tasty. The seats were very comfortable and the staff very helpful. I was very happy with Turkish airlines."
優點： "Great service in the airplane plus they offer some amenities like slippers, tooth paste and toothbrush, they offer you wet towels to clean and refresh yourself during he flight. Really good."
缺點： "Not enough movie varieties"
優點： "Klm's consistantly high standards in everything they do."
優點： "KLM are our airline of choice. A great full-service carrier with impecable standards."
優點： "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
缺點： "Flight was delayed, had to run to my next connection flight."
優點： "Flight arrived on time"
缺點： "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
優點： "The crew were excellent and seats were comfy."
缺點： "Headphones for the entertainment centre.could have been better. Sound quality not great."
優點： "very nice crew"
缺點： "my baggage was lost"
缺點： "Travelled business class and was ace experience"
優點： "Very friendly crew and on time with no problems."
缺點： "Head support for 6 feet plus people on seats would be good"
優點： "The friendliness of the crew"
優點： "Seat was good"
缺點： "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
優點： "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
優點： "Pleasant flight"
缺點： "We were delayed & missed our connection"
缺點： "Late departure. Rush to connect."
優點： "The entertainment was amazing"
缺點： "The seats were a bit hard"
缺點： "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
優點： "The crew are amazing! Attentive and friendly."
缺點： "The seats could have been bigger."
缺點： "We had 4 hour delay causing a stop over at 3am. So yeah"
優點： "Nice aircraft"
缺點： "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
缺點： "Long haul flight made pleasant by KLM"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
優點： "Lovely crew, very helpful"
優點： "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
缺點： "No downsides at all"
優點： "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
缺點： "Transfer point needs upgrade."
優點： "All good"
優點： "Everything is alright"
優點： "Everything OK"
優點： "Shirt flight but well catered, boarding was efficient and quick."
缺點： "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
優點： "Fabulous trip with friendly, helpful staff"
缺點： "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
優點： "Delayed flight but staff apologized as for safety reasons."
缺點： "Very late arrival"
優點： "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
優點： "On time"
優點： "Only thing we liked was the fact that we were able to get onto our flight at all..."
缺點： "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
優點： "Helpful and smiling cabin crew."
優點： "Good efficient flight crew friendly and helpful"
優點： "was very quick"
優點： "Easy boarding, plenty of room"
優點： "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
優點： "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
缺點： "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
缺點： "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
缺點： "magazines very dog eared and some badly torn"
優點： "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
缺點： "The entertainment was quite dated and didn't have new movies etc"
優點： "The cabin crew, the flight and communication and the cleanliness of the plane."
缺點： "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
優點： "Crew service"
缺點： "Flight delayed."
優點： "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
缺點： "Nothing to improve"
優點： "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
缺點： "55 minute delay was not welcome."
優點： "Seat space was good for a short flight, inclusive of free snack and drink."
缺點： "Too much overoverhead luggage."
優點： "Flight attendants were helpful, professional and friendly"
缺點： "Old plane, not in good shape; seat pocket broken, are rest controller did’t fit into arm rest properly, panel in bathroom held in place (kind of) with duct tape, no individual screen for movies."
缺點： "There was no inflight entertainment for such a long flight."
優點： "The crew"
缺點： "The delay and the seat comfort for purchasing the main cabin seats was not as expected."
優點： "That it actually happen. Poor communications from British Airways and American Airlines."
缺點： "I was so disappointed as soon as I walked into the plane. It was very old plane and very dated. There was no entertainment center. It was a long flight with nothing to do. :( I will never fly with American Airlines to Europe again)"
優點： "Nice crew, plane clean."
優點： "Basic flight. Super uncomfortable seats. Older plane. Cramped. Pilot was great. Flight smooth."
缺點： "Got there safe!"
缺點： "2 of our screens didn’t have audio working so couldn’t watch movies :-(. - assistants rebooted the systems but that didn’t help :-("
優點： "I really liked crew, fast boarding"
缺點： "Old airplane, very noisy , no tv screans on seats, boring movies on tv and horrible ear sets, could not hear anything. very dissapointed experience."
優點： "The flight was on time, nice crew."
缺點： "Only pretzels and drink on a 2.5 hour flight."
優點： "The availability of entertainment on board. The hot meal was good."
缺點： "The seats were cramped for such a long flight."
缺點： "Food Seats so tight"
優點： "It was always a close call and almost missed my flight"
缺點： "AA...they delayed flights and were very unprofessional. i will definitely choose BA over AA anyday."
優點： "See above"
缺點： "See above"
優點： "My connecting flight from london arrived late and the crew made sure i made it onto the flight to stl even though I barely made it to the gate on time."
缺點： "The Crew Tried to take us from our seats so they could sleep in our seats. They tried to relocate us to the last row where the seats don't recline.they were very abusive and rude, we have it all on a body Cam and we'll lodge formal charges against American Airlines once we return to the States. Worse Trip EVER."
缺點： "Only half the crew worked"
優點： "Didn’t expect a hot dinner or a breffy, so that was nice!"
缺點： "Felt crowded for such a long flight, but the flight crew was great."
優點： "Empty seat by side"
缺點： "Overhead light not working TV screen not working Very average food"
優點： "Crew was good, seats comfortable"
缺點： "my entertainment system headset plug was broken and didn't work - a problem for such a long flight!"
優點： "Having more room for our seats to get comfortable and that we had a dinner that was served. Was not expecting that"
優點： "Good legroom, nice crew, temperature was comfortable, arrived ahead of schedule even though we sat on the departure tarmac for at least 30 min after we left the gate."
缺點： "Sitting on the tarmac and no individual screens on one flight."
優點： "No problems. Everything was smooth"
缺點： "Took 35 min to move from the gate with everyone buckled in."
優點： "How nice the landing was. And how really sort it was"
優點： "Flight attendants actually seemed to care about what they were doing. Seats were pretty comfy for once."
缺點： "Flight delayed with no explanation or apologies. Putting two and two together from the airport monitors it looks like they had to swap planes due to a scheduling or maintenance issue. Just another chapter in the neverending saga of delayed American airlines flights"
優點： "Things went very smoothly."
缺點： "Long layover"
優點： "We arrived safely and so did our luggage."
缺點： "PHL-Lisbon plane left 3 hours late due to CATERING problem. Seats were uncomfortable and food was awful. Lights and entertainment controls at my seat didn’t work."
優點： "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
缺點： "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."
優點： "The food was better than other international flights I’ve been on."
缺點： "A “broken plane?” Are you kidding me? This was the explanation for a 3 hour delay. A European connection should have either rigorous maintenance routine and/or records or there should be planes ready to fill a unexpected need."
優點： "Boarding, comfortable seats, clean"
缺點： "Mediocre service, choice of food was down to one option (and I was on the 2nd row)"
優點： "Crew was great, and flight was relatively on time."
缺點： "Itinerary I received was for British Airways, with whom I have always had excellent experiences. However, I discovered at check-in I would actually be traveling on American Airlines with a different flight no. I had already provided my BA flight numbers to family. No explanation was give to me prior to flight that this would be the case. Food was terrible- even for Coach class - I don't always expect a gourmet meal, but BA was consistently good in the past, so I had positive expectations. My personal entertainment system did not work properly so I could not use it."
優點： "Much more room in seats than expected"
優點： "Good seats with a bit more room than most planes. Very good staff onboard."
優點： "When i got off the plane"
缺點： "Food was worse than prison food. It was a full flight and my entertainment screen did not work for half the flight from phl to man. Several times i was told its bein reset over the hours. Every other screen seemed to be working. I paid $1600 for this flight as it was booked a week beforhand as my mother got really sick and needed to be here. Honestly, never again. Over priced,horrible food and no workin tv. Expect more for the price. Will be my last time using them after years of doin so"
缺點： "Nothing. It was cancelled with little to none explanation"
缺點： "Outdated airplanes"
缺點： "I paid $20,for the in flight Internet and it didn't work. Neither did my monitor."
優點： "When our flight was delayed in Denver the agent at the check in gate worked very hard to get our flight plans changed with as little impact as possible."
缺點： "We understand that delays happen but due to a delay on American Airlines we have lost our luggage and it doesn't seem likely it will be returned. We had five pieces of luggage lost during our flight from the U.S. to Spain. When we arrived in Madrid we were told that all five pieces had been located. When we went to pick them up the next day there were only four pieces at the airport. We were told the fifth suitcase would be delivered when it was located. It's ten days later and there's no sign of the luggage. It has taken multiple phone calls to get the information about the luggage correct. They assure me that they have everything correctly documented and then when I call back they haven't changed a thing. It has been a very frustrating process overall."
優點： "There were empty seats close to me, so that was great. The food was pretty good and it was nice that the wine was free."
缺點： "The screen on the back of the seat in front of me did not work well at all so it was difficult to watch movies. (I had to press multiple times to change the screen from one display to another.)"
優點： "Crew was helpful and provided sufficient food and drinks. Plane was late."
缺點： "The plane was late. Took a long time to turn over and the seats were not very comfortable. This was a flight operated by American Airlines"
優點： "Food and crew were excellent. In flight entertainment vast."
缺點： "Seats were terribly uncomfortable. I was sandwiched between two men in an aisle seat of 4 and our arms were bumping into each other the whole time because the seats were smaller than the people. It was the most back and lower lumbar discomfort I've had."
缺點： "Plane needed to be updated. CRT TVs still? More space in seating for such a long duration flight. Head rests that don't rise more than a few centimeter. What's the point then?"
優點： "I had never flown coach and decided to try it at a ridiculously low price. It was fine. I slept well and the service was above expectation for Coach"
缺點： "It was difficult to get to the rest room because it was a full flight"
優點： "Another great flight. On our plane the entertainment was free and I was able to watch a lot of movies. We even landed early"
缺點： "I know it was a very long flight and my butt and legs were hiring by the time we landed. Also I'm lactose intolerant. And I wasn't able to eat any of the food. But it did look good. But overall a very good flight."
優點： "Flight on time. Crew were pleasant."
缺點： "Usb charger would not charge tablet in flight. Tried multiple sources since there were 4 of us-none worked."
優點： "Flight was crowded , they stored my bag without fee which was greatly appreciated"
缺點： "Plane was too small for international flight"
缺點： "Had to book a flight to Providence and then rent a car to drive to Boston since there were no other available flights to Boston today."
優點： "our original flight was cancel due to snow, and we were placed at a hotel and food vouchers were given as well"
缺點： "no head set were passed out making video entertainment useless"
缺點： "The entertainment screen for seat did not work. A crew member indicated that he would try to fix it, but he never reappeared and nothing was done to alleviate the problem. They could not have cared less."