comfortable & short lay over
Stewardess was kind & attentive to passenger needs. Very accomodating staff. very good food, not to heavy meal. Good food plan menu. Will fly again & again with them .
There was a miscommunication between Kayak and Chatdeal. My flight wasn't Haneda-Chicago. There was a cancellation on my Haneda-Chicago flight two days before departure (Atlanta-Haneda) and switched to Narita-Chicago but the Narita-Chicago flight wasn't fully booked even though I got a new itinerary. Luckily, I noticed a week in advance but it might have been a disaster. My husband was on the phone many hours for three days from US while I was in Japan. The flight itself was great but the process was not pleasant at all. Hope my situation was rare and nobody goes thru this. Thank you, Junko Gupta
The issues not caused by JAL but Americans airlines(AA). Since the ticket was purchased through AA we where froce by AA to use there baggage rules which are very restricted when you think of AA think Spirit Airlines. AA add $400 of baggage fee to ticket that would been free if we used the baggage rules of JAL. JAL siad they where froced by AA to collect the fee that was charged to AA.
Movie selections very poor. Lots of talk about social distancing before boarding and then in economy class we are packed in like sardines.
JAL is one of the most professional & efficient airlines I’ve experienced. The food was very good: even in Economy! The entertainment interface needs some updating.
My flight was cancel on American , rebook 4 time? Whe to the airport each time to find out flight is canceled again, ridiculous X just ask for a refund
I am request a total refund and suffering. Fight JL7519 from Miami to Los Angeles on June 9. I paid my Covid test $300usd (antigen then PCR). I also booked three Hong Kong Hotels. W's Hotel, then Homy inn North point. The last Hotel was with Japan agent, he said Regal Hong Kong is "fine" but after I booked and paid the Hotel. Then the Japan airlines said "no". I lost my non-refundable hotel money and didn't get the ticket to go to Hong Kong. Please refund my money. 435-363-9297. email@example.com fly from Miami to Hong Kong kyle Au. stopped in Los Angeles.
Same very helpful crews good job
Everything is perfect all staff in the plane is very good I will fly with Japan airlines every time if I go back Thailand thank you so much for perfect service
The flight crew are great, boarding and staff at gate are meticulous and orderly. Comfort is good in economy, I'm 6ft and had decent room. The food is ok , it's a lot of little things that were fresh and different but not really a meal. My language is limited to English but for the most part I was able to communicate my needs thankfully to their understanding of English. I would fly this airline again I would think about the one step upgrade from economy if it was a busy flight especially over 5hrs .
優點： "Was able to get home toward Los Angeles with delays and change in plane so did not get proper seating as reserved."
缺點： "The plane was delayed from Tokyo to Los Angeles due to a pilot staffing issue. The plane stopped in Honolulu at 6:00AM in the morning and no staff was able to assist so they made everyone go through the run-around to have the luggage scanned for agriculture. Then they stated that even though we had pre-check, we did not qualify and the boarding pass was not issued with Honolulu to LAX. Over 5 hours delay and did not know that we could have stayed in Hawaii free room and meals. Terrible and one of the worst vacations ever for returning to the US. The food was not great."
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "The crew amazing. Food was great"
優點： "The crew was amazing. The meal choices were great !"
缺點： "PA announcements could have been louder. I also had difficulty understanding when I could hear the English words."
缺點： "Cabin crews need to learn how to smile."
優點： "Crew was courteous. Flight in general was uneventful which is a good thing."
缺點： "Nothing to criticize. Flight experience was good but not exordinary."
優點： "Everything was great"
缺點： "Lower the price"
優點： "From the food (dinner and lunch), to the spacious seats, to the impressive beverage selection, there is little I would change. The small touches, including coming through the cabin regularly with delicious green tea, made this a wonderful flight."
優點： "Entertainment was good"
缺點： "PA system was used excessively."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Inspire of bad weather, the pilot executed a perfect landing !"
優點： "They were every where all the time! No sitting around in the back like most airlines. Movies Hallie and many first run and Oscar nominated."
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "Flight attendants provided high standard of service and courteous."
優點： "Superb service from checking (Chicago) to arriving (Kaohsiung) I flew economy and there’s plenty of leg room. Meal selections are better then flying 1st class cross country in the US."
優點： "good flight"
缺點： "food is ok"
優點： "I was very surprised Japan Airlines staffs welcomed at boarding gate in Chubu Centrair,Nagoya with friendly smiles, chocolate and a mask for the upcoming flight. Also very comfortable seat, friendly crews during flight. One of the best flight !"
優點： "Ok seats but not quite lay flats. Lay at an angle. Great service by staff"
缺點： "Entertainment selection was outdated. Very dated. The food selection was limited. The cabin was noisy"
優點： "Japan Airlines gets it right. The boarding was very calm and efficient. The attendants were working the whole flight to make the trip pleasant. Food was good."
缺點： "There could have been a few more diverse choices on the entertainment channels but generally OK. The one complaint I had was that it was hot on most of the flight."
優點： "Excellent food. Lots of food, drinks. Comfortable plane."
優點： "Crew was very pleasant"
缺點： "Food was fair, not great."
缺點： "Everything. Screens were small. Leg space was little to none. Food was trrrible. I will never fly with JAL again"
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Great meal compared to other local airlines. Comfortable."
優點： "I was accompanying my 92 year old mkm, flight attendants were so helpful in every way."
缺點： "Pre-checking online needs improvement. I was unable to do it and speaking to JAL was difficult; no one was answering the phone."
優點： "The crew was always super polite and looked very professional and overall just great. The food was delicious, though the portions are small haha. I had my time behind and I was super late to boarding but the crew came looking for me and they were super nice. Definitely recommend them. Miles better than China Airlines and any of the USA based airlines too. The movie selection was pretty good and the seats were roomy and comfortable."
優點： "Once again the service from the flight attendants was perfect."
Crew couldn’t have been better. Bathrooms were especially clean. Plane was very clean. Everyone wore mask and felt safe. We had a plane switch due to a mechanical problem but it was only a 40 minutes delay and we were informed the whole time.
I’m still in Atlanta!!!!!!!!!
Everything went as expected. Masks were worn, passengers were cooperative, flight was on time, unboarding was uncannily orderly. People remained seated until the people in front of them stood to gather their belongings. It proceeded as a wave almost. I've never seen anything like it. It was like being in the Twilight zone. Boarding still allows about half the plane to board first (passengers with kids and needing help, priority and first class, diamond, sky something or other, military, etc.). Then they board from back to front. Half the plane is already on board so I'm not sure why they bother.
Staff was great. Could have had a menu so I could know what I could order in between meals.
缺點： "Great flight. No issues."
缺點： "Breakfast could have been offered."
缺點： "Delayed flight ruined it."
優點： "Missed it"
缺點： "Give back money"
優點： "Friendly crew. Landed early."
優點： "Seat was comfortable"
缺點： "The temperature, it was kind of hot."
缺點： "Safe and happy travel!"
優點： "Good communication about weather and delay"
缺點： "No delay. Consider dropping the $75 standby fee."
優點： "Not much I liked"
缺點： "The crew were the worst Delta crew I’ve ever had. Sat 1st class and waited 1 hour from sitting in my seat untill I was offered a beverage. Asked for a snack and was told to wait until the basket was brought around, 20 minutes later. Asked for coffee, it was terrible and served with attitude."
優點： "VERY small plane and small narrow seats"
缺點： "Yes...not change my flight at the last minute and causing me to miss my connecting flight. Then making me reschedule my flight with only options that I now have (2) layover and then arrive in Korea another day later, that then caused me to miss my college orientation day!"
優點： "small and uncomfortable"
缺點： "respectful size seat"
優點： "On time this time"
缺點： "The comfort seats are not that comfortable"
優點： "This was my daughter’s first solo travel home from college. She said the staff was helpful and kind. She loved that the flight was not over crowded. It was a smooth flight."
缺點： "Only negative thing she could say was her flight was delayed an hour. But that isn’t terrible considering all the holiday travelers."
優點： "Good customer service in person"
優點： "chwcking in was very easy."
缺點： "No in board beverages. On flight from RDU to PHL beverages were served."
缺點： "I had a 4 hour layover in Minneapolis, there was another flight to Denver that I meant I could’ve been home three hours earlier had I done standby, but because I had a cheaper ticket I was not allowed that opportunity. That makes absolutely no sense to me seeing as my flight was packed. I’m sorry my flight saved me money"
優點： "the flight was quick and it was fine. flight crew was polite and professional."
缺點： "i didn’t like that my knees were in the row in front of me, and we hit some pretty scary bumps. i get really anxious about turbulence."
優點： "Ease of check in and friendly people"
優點： "Did not wait for luggage."
缺點： "Food was marginal. Equipment had low ceiling under carry on shelf. No entertainment."
優點： "Delta provided great entertainment options and it felt like endless food and drinks. The seats were also a bit more spacious than usual"
缺點： "They cancelled my ticket and did not inform me. Horrible exlefywith JustFly.com Beware of this organization"
優點： "The exit row seat on this leg out of PHL to SLC did recline! No need for Delta Comfort+ unless you want to get off of the plane ... faster."
缺點： "For some reason, the pilot couldn't figure out how to adjust the cabin temperature for the first hour or so. This made the flight (and I was sitting in an exit row seat, right by the door which is usually cooler) uncomfortably hot and muggy. Food? No food. Thank goodness for Delta Lounge (even if it was the one in PHL). Just snacks make this a poor option for many. I don't know what is up, but the USB charger on the two monitors didn't work and neither did the outlet between the seats. And I have two different sets of cables "just in case" and they're the 3-in-1 so I can try to charge multiple devices (Apple, Android and Samsung) but nothing worked."
優點： "Staff personalities"
缺點： "Waited extra 20 mins after door closed to-complete loading luggage"
優點： "Staff was very courteous, the flight was smooth."
缺點： "There was no TV's on this flight."
優點： "There was one helpful lady"
缺點： "Flight was rerouted and rebooked twice. I’m stuck in Detroit overnight, and won’t be getting to Monterrey until tomorrow afternoon. Thanks, delta!"
優點： "Uneventful flight - boarding was great and there were no hassles."
缺點： "No food. No onboard entertainment."
優點： "The flight itself was fine."
缺點： "The flight was delayed and it set off a slew of connection problems."
優點： "Flight attendants were really kind"
缺點： "We were an hour late to leave so I missed my connecting flight and am currently stuck in Minneapolis for nearly 8 hours now"
優點： "Stewardesses were sympathetic but could do nothing."
缺點： "A few flurries out of Philadelphia and flight is delayed 2.5 hrs, we therefore miss our connection and all they wanted us to do was spend 2 days in airport until next flight. Finally reached a compassionate soul at customer service who got creative and routed us to BCN via ATL, Miami and Madrid."
優點： "Crew was very attentive and curtious. Boarding was a bit more chaotic than usual and the gate agent made no announcement about boarding procedure, which certainly contributed to the scrum resulting. I arrived from the Skyclub several minutes prior to boarding time and was unable to find a path through to the Priority Boarding Lane. As boarding began she had to redirect at least seventy-five percent of those in front of me as they were not in First Class. Had she made one or more clear announcements about boarding procedure I rather doubt such a misunderstanding would have occurred with so many."
缺點： "For the third Delta flight in a row (all First Class) the crew did not make any effort to keep economy class cuctomers form storing bags in the First Class overhead or using the only First Class laveratory during flight. This flight I was unable to utilize the laveratory even once due to this excessive and continuous useage. Trying to do my bit to reduce our carbon footprint, yet I am sorely tempted to return to charter service when disrespect of the airlines own basic service class rules gets piled on top of TSA hassles."
優點： "I had a window seat"
缺點： "bumpy flight"
優點： "Flight attendant insisted to take my jacket. She didn’t return led. I forgot jacket in Cincinnati"
缺點： "I need my jacket"
優點： "As usual, Delta staff and crew did their best to make the flight quite enjoyable and smooth."
優點： "I appreciated the kindness of the staff at each of our stops. From beginning to end they were polite, helpful, and kind!"
優點： "All crew was great"
缺點： "We lost checked bag or it was taken, will loss a half day shopping for replacements. Compensation policy very unclear, not counting on getting any."
優點： "Arrived on time crew worked had"
缺點： "my seat was BAD , no recline- right by bathroom one of which was out of order."
缺點： "Compared to such airlines like Turkish or etihad, service and comfort was lacking behind."
優點： "Liked the plane and the leg room. Had to switch itenary due to weather and the gate agent did a great job."
優點： "Airplane was good, boarding was fast."
缺點： "Cramped, uncomfortable tin can of an airplane. Barely tolerable for even an hour’s flight."
優點： "Service was great. Seating was OK. It was a brand new vehicle, so the (climate/air handling) was great."
缺點： "Boarding was not well organized."
優點： "I liked that I didn't have to pay for a carry on and the blanket they gave me in flight to stay warm it was a great flight."
缺點： "Only dislike was that the flight was ending other than that no problems"
缺點： "Not have 6 hour delays after people have already boarded the plane."
優點： "Crew good. Seat cramped"
優點： "Nothing really"
缺點： "WiFi on both ways was not working"
缺點： "Everyone was very rude and would not answer questions and flight very delayed. No bad weather conditions"
缺點： "They cancelled two of my flights in one weekend. We will not use American Airlines again."
優點： "Non-stop flight and arrived ahead of schedule"
缺點： "No individual entertainment in seat backs and the common system wasn’t working. But, since it was an overnight flight it wasn’t that disappointing"
優點： "I was able to sleep comfortably, even in the middle seat."
缺點： "Not been in a middle seat"
優點： "Because American Air had to change a light bulb on the plane in Lisbon, which took a couple of hours, we barely made our connecting fligh. We ran from customers TSA to the other end of Philly airport."
缺點： "Another airline."
優點： "Great crew, comfortable chair. Entertainment was great."
缺點： "Everything was great."
優點： "We arrived early and everything went off without a hitch."
缺點： "Seats were really tight. Made worse by the person in front who had him s seat back."
優點： "On time . No significant delays cost of ticket low."
缺點： "Tiny plane with small seats never that comfortable."
優點： "The crew was very nice."
缺點： "Couldn’t get the tv to work very well."
優點： "The flight was early to arrive. There was also a rather frightening bit of turbulence, and the pilot explained why it had occurred, which I found very reassuring."
缺點： "The food was definitely below average. It's virtually all carbohydrates.Other airlines provide you with a printed description of the menu options, so it's easier to make a choice. "Chicken or pasta" doesn't give the passengers any idea of what they are actually choosing. This time the chicken dish was served with pearl couscous, so it was basically pasta as well. The salad I was given was brown and wilted, and while the cabin attendants were kind enough to give me two salad that were in better shape (after meal service), I just think that quality control should have prevented a inedible salad from being served in the first place. I am also extremely opposed to American Airlines Transatlantic luggage fees. Since I was moving abroad rather than taking a short trip, I was not pleased about paying 100 USD for a second bag on top of an already expensive flight."
優點： "The crew"
缺點： "The delay and the seat comfort for purchasing the main cabin seats was not as expected."
缺點： "I was so disappointed as soon as I walked into the plane. It was very old plane and very dated. There was no entertainment center. It was a long flight with nothing to do. :( I will never fly with American Airlines to Europe again)"
優點： "Basic flight. Super uncomfortable seats. Older plane. Cramped. Pilot was great. Flight smooth."
缺點： "Got there safe!"
缺點： "Seating is bad, one pays for the tickets then he has to pay for the seat seperraitly only the middle seat comes with the tickets."
優點： "Nothing exceptional"
缺點： "American is always delayed, every single flight."
優點： "On time"
缺點： "Small seats"
優點： "Plane was clean"
缺點： "Out of wraps, sandwich disappointing. Legroom bad."
優點： "The boarding process was ok."
缺點： "The entertainment system failed again."
缺點： "Bathroom smell"
優點： "Landed early"
缺點： "The seats were not as good as the ones on my BA flight to Heathrow and then Rome. Also, cross country flight but no in flight entertainment. Arrived early in PHL and American would not let me move up to an earlier PHL-SFO flight since it was a code share booked with BA. Should not be my fault as when booking it indicated all four of my flights were with BA. Once booked it indicated the return flights were code share with AA. American should have allowed me on the earlier flight. That would have opened a seat on the scheduled flight which had people waiting on standby."
優點： "I liked that food and entertainment was included without additional charges, even a glass of wine."
缺點： "Not too comfortable to sleep in."
優點： "Smooth flight on time."
缺點： "After flying from Denver to Philly, I had anticipated an hour and a half layover. First email came speaking of a delay, then second, then about five emails later American Airlines notified me that there will be a 4 hour delay. To get from Philly to avoca on a flight is half an hour. On a bus, its two hours. If an airline knows there will be a four hour delay, how do you not provide that service? I watched plent of other flights go to AVP and even to Allentown, no one could offer one of those options to me? Cold, compressed and miserable experience."
優點： "Pretty good dinner and breakfast, complimentary wine"
缺點： "Slow flaky entertainment system didn't work at all in some seats, needed multiple 10-minute reboots in other seats. I was unable to complete a 2 hour movie on a 9 hour flight. No internet."
缺點： "The flight leg PHL-LIS was the most unconfortable transatlantic trip I ever experienced. The plane was small, tight and no head support made this the worst transatlantic flight of my life, easily comparable to any low cost airline."
缺點： "Flight was cancelled"
缺點： "not enough space for legs, no food, flight attendants not especially nice, a long delay, ..."
優點： "Love these Non-stop to Austin even though they are always full. Thanks for this luxury of non having to transfer in Dallas."
缺點： "The down side is that these planes are smaller so we didn't have any entertainment and therefore no place to charge digital devices. There is however, wifi to purchase."
優點： "Arrived early and flight wasn't packed."
優點： "There were empty seats close to me, so that was great. The food was pretty good and it was nice that the wine was free."
缺點： "The screen on the back of the seat in front of me did not work well at all so it was difficult to watch movies. (I had to press multiple times to change the screen from one display to another.)"
優點： "good timing"
缺點： "snacks and beverages..."
優點： "our original flight was cancel due to snow, and we were placed at a hotel and food vouchers were given as well"
缺點： "no head set were passed out making video entertainment useless"
缺點： "Staff was not friendly at all"
優點： "I fly this route with American pretty often. The cabin crew was good. Everything else seemed sub par."
缺點： "Our take off was delayed, officially due to fueling the plane, but if the plane wasn't fueled ahead of time, someone failed to do their job properly. Also, while I'm starting to think that A320s just suck mechanically for landing (they always seem to land harder than a 737), this one seemed a little extra rough."
優點： "The attendants were helpful and Kind"
缺點： "Prices, again."
優點： "Short flight"
缺點： "Small plane"
優點： "the crew handled the lengthy delay as well as they could, seems like they didn't have any information either which is ridiculous."
缺點： "We boarded the plane at 1:30 for a 2:00 flight, there was a filter out in one of the three bathrooms; the option to take a 45 min flight without use of the restrooms was there, we were told to use the restroom if we needed to before the flight so everyone did... then we continued to sit on the ground for two hours. After two hours we were allowed to get off the plane, 20 minutes later back onto the plane, backed away from the gate and then pulled into a different gate and were told to get back off the plane. At this point we were given no info or direction but to go talk to special services if we want to re-book a different flight (sold out until at the earliest 8:15pm). After about an hour they announce they are re-boarding the original plane, takes another 45 minutes to board the plane, then we are told two separate issues caused this lengthy delay one was a filter in the bathroom and the other was a thermostat... seems like very basic standard maintenance issues that could have been avoided with routine checks. We were offered zero compensation, the trip took over 6 hours in all to fly from Philadelphia PA to Boston MA; a trip I could have driven in less time. I continue to have issues with American Airlines and "mechanical" delays, the last flight i was on From Charlotte to Baltimore was delayed an hour due to a strap in the cargo area. I don't understand the logic behind the decisions made to hold the full plane over 5 hours instead of taking a 45 minute flight, but I will say the crew was very apologetic and handled the situation well."
One direct flight would be preferred. All else was very good.
優點： "Movies I could plug in and go to sleep"
缺點： "Being woke up and asked if I want something to eat. I am sure others would disagree but I was exhausted and could not go back to sleep and I had already been up 30 hours."
缺點： "The flight and crew were very good. An hour late taking off with not explanation. Frustrating on an hour flight."
缺點： "I didn’t fly out of Philadelphia because the flight was 5 hrs late and I missed my connecting flight. Had to go get my luggage, go home and try to fly today! Terrible! All my plans screwed up!"
優點： "Everything was great. From food to entertainment was great."
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
優點： "There were no hiccups and we arrived to the destination on time"
缺點： "Dirty seats, seemed like they had not been cleaned"
缺點： "I didn’t make it onto this flight because it was so delayed I needed to change flights while at the airport to make it onto the next one in time."
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
缺點： "Steward. & meals"
優點： "Issues caused by weather, otherwise flight was fine."
優點： "My passport wasn’t signed and I couldn’t locate my pen. The agent had a pen in front of him and refused to let me use it. He informed me that his pen is a personal item and that I need to learn a lesson that all travelors should have a pen handy. He proceeded to move me off he line and board additional passangers."
缺點： "My passport wasn’t signed and I couldn’t locate my pen. The agent had a pen in front of him and refused to let me use it. He informed me that his pen is a personal item and that I need to learn a lesson that all travelors should have a pen handy. He proceeded to move me off he line and board additional passangers."
優點： "Seats were comfortable. Food was OK."
缺點： "Flight was delayed for 3 and half hours."
優點： "Not much"
缺點： "Flight was overbooked so I was on standby even though I paid 1 week in advance Bag was missing. Shitty experience"
缺點： "Didn't board as I missed the connection."
優點： "Great service, and no issues to report."
缺點： "No vegetarian options"
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
優點： "Service of staff"
缺點： "Lost my baggage and all of my flights where late causing me to miss one of my connections"
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
缺點： "For some reason we were forced to check our luggage (standard curry-ons) however it would completely fit to ovehead bins. Also waiting area were completely cut-off from Duty-Free shops - as soon as you passed security - no access to shopping area."
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
優點： "Very confusing. United personnel running Air Canada ground operations. Took 30 plus minutes to check one bag because there were not enough staff checking passengers in. Then flight was supposed to be delayed 90 minutes. This meant missing connections so automatic rebooking took place. Flight was then not delayed and had to rebook on original flight. Naturally bag didn't make the trip."
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "Our flight was cancelled. Rebooked for two days later, causing us to miss our cruise to Alaska! Never again with Air Canada.So disappointed in missing this trip we had planned for a long time."
缺點： "No help in getting us to our cruise on time."
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
優點： "We did not make it to this flight since it was cancelled"
缺點： "We were rebooked on a flight with a short connection to London and they bumped us off that flight claiming that they could not get our bags in on time. Very poor customer service."
優點： "Nothing - I didn't end up going to Toronto."
缺點： "The flight was overbooked and I was forced to take a different flight. Ruined my plans in Edmonton that day. Last time I use air Canada."
缺點： "Did not reimburse new arrangements. Missed connection due to flight delays on Air Canada's behalf."
缺點： "I had to delay my whole trip one day as the fight was late by 5 hours. I had made specific plans to reach delhi on April 21. Since I am a physician, it wasn't easy to arrange coverage so I could make it to delhi for a particular event. And this delay in flight was a major disappointment and made all the effort futile."
優點： "Normal flight, short, nothing special about it to mention."
缺點： "The post office lost my passport and I was unable to go on this flight. Customer service was unwilling to provide a solution that did not cost thousands of dollars to rebook and see my family for Christmas."
缺點： "Minimal cabin service. Plane arrived late. Almost missed connection. Officious cabin attendant."
優點： "the flight was quick and the plane was comfortable"
優點： "Early and luggage delivered quickly"
缺點： "Small legroom, kinda hot inside the plane"
優點： "We had to book our son on a flight from Phila to Toronto unexpectedly. We had lost our car keys in Canada and had no way to get new ones. (That's a long and complicated story.) our only option was to fly our son up with the spare key. Luckily he had just gotten his passport. He got a window seat and lived the adventure. The crew couldn't have been nicer."
缺點： "The last minute price if $1000 plus!!"
缺點： "Delayed Sat on a parked plane for 4 hours in PHL before taking off Missed Connection in Toronto No compensation/help with food or hotel"
缺點： "No entertainment system. Very slow boarding."
優點： "The crew treated me very well. I had reasonable leg room in economy class. The plane was beautiful, clean and super modern, one of the nicest aircraft that I have flown with in many years!"
缺點： "I ordered Asian vegan meals, but I was very disappointed with was presented to me. The food looked awful, tasted bland and insipid! I hope that that problem will be rectified on my return to the US."
優點： "Wonderful crew, enjoyable flight!"
缺點： "Neighbor on flight was clueless to the rest of the world & left light on, video on, and used me as a pillow"
缺點： "I was sent to Frankfurt because Air Canada messed up my flight. When I got to Frankfurt, they had booked me on a lufthansa flight. When I got to the gate to get a boarding pass, the person told me that Air Canada had not paid them for the flight and unless they were able to contact them before boarding the plane, I would not be able to get in. They were able to do so right before boarding. The plane from Frankfurt was over one hour late. I was supposed to arrive in Lyon at 10:35am and got there at 7:30pm. Throughout all this ordeal, Air Canada staff members were mostly unhelpful and often rude."
優點： "No tv working. Surprise"
缺點： "1. Flight left late. 2. After landing sat on tarmac for 30 minutes waiting for gate. 3. After arriving at gate, had to wait 15 minutes to open door. 4. Poor service assisting me to get to connecting flight on other side of airport."
優點： "I thought the service was excellent."
缺點： "There were some delays taking off, but I don't think it had to do with the airline"
優點： "Entertainment was good"
缺點： "We did have a 30 minute delay, not a big deal but a delay none the less. And boarding was a bit of a mess as announcements were hard to hear."
缺點： "Seats need to be bigger (wider)"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
缺點： "Sits not suitable for long distance travel"
優點： "Amazing experience"
缺點： "No, everything was perfect"
優點： "The attendants were amazing, fun, attentive and provided for a very quick four-hour trip!"
缺點： "Not one thing."
優點： "Friendly staff and efficiency"
缺點： "None that I can think of"
優點： "Crew & flight were fine."
缺點： "Nickel & dime passengers for everything"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "The flight was delayed more than 4 hours. It was a bad experience with United."
優點： "I liked the extensive entertainment options."
缺點： "I didn’t like that for about 10 hours there is no meal service."
優點： "Crew was great, and boarding was a breeze."
缺點： "For the price, there should be better food, and a bit more breathing room."
優點： "Everything was on time and it was a good flight"
缺點： "Flight was uncomfortable. Airline lost my luggage and were very rude when i only asked questions as to what could have happened! Never flying with United again. I still don't have my luggage."
優點： "Crew was helpful and everything went as planned"
缺點： "Smaller seats"
優點： "All was good. Flight attendants helpful and friendly."
優點： "Everything! The flight left on time and landed early. Service was great and the staff was super."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "a little bit more foot-room than my previous flight on a different airline."
缺點： "Uncomfortably warm!!"
缺點： "The plane got delayed by more than 3 hours!"
優點： "Landing safely."
缺點： "Everything else. I flew from PHL to IAH and was very unhappy with the experience. The gate agents were unfriendly. The bag check agents downstairs were unfriendly. I had two separate phone calls with United a week prior to the flight to understand and confirm the bag policy. This was AFTER booking my flight so they knew upfront I bought a basic economy ticket. After my first call, I understood a personal item would be free and I would be able to pay for my carry on bag, but only within 24 hours prior to the flight. I made a second call to be absolutely sure the previous agent gave me the correct information and pricing. So I paid the $25 for my carry on, checked in online, and waited at the gate while boarding at the very end because I was basic economy. They did not let me board with my bag. They requested another $50 to check my carry on with them or I would be rebooked. I struggled to afford the flight, let alone the carry on fee I had paid in advance. I literally did not have the money, and even if I had the cash, they only accept plastic. What blew me away was they weren't asking me to check my carry on because of the size. But because of my basic economy ticket, aka, the N fare. Despite checking with two employees by phone after buying my ticket and paying for a carry on in advance, there is a rule in place that states "if you have purchased Basic Economy, you will only be allowed one personal item, unless you are a Premier member or a primary card member using a qualifying MileagePlus credit card." Therefore, there is no alternative. You are a second class citizen; a no good deplorable, when you buy this ticket and there is nothing you can do to upgrade it. Only the "premier" passengers have the right to bring a carry on aboard even if you think you're paying for the privelage. What I was expected to somehow understand after asking two United employees prior if I could purchase the right to bring a carry on bag aboard, was to CHECK my CARRY ON downstairs or learn the hard way. Wow. What a ruthless way to learn this lesson. I waited 7 more hours to board the next available flight. What a nightmare. I thought I had did the appropriate research necessary and planned in advance to avoid these situations. Checking in online and contacting customer service prior is no longer the convenience it used to be. Even if you've done your research, bring additional funds with you. Even if you check in online and have a digital boarding pass, always check in with a real human prior to entering the TSA security line. A side note, United is trying to save money while "speeding up" the process by forcing you to use a computer to hand over your checked luggage. Speaking with a human now is a monumental struggle."
優點： "Flight wasn't full so got to sit w/o middle seat psgr."
缺點： "UA app for in flight movie kept losing contact or sound."
優點： "Clean aircraft, swift flight"
缺點： "Seat was changed to last row/middle seat (not what initially booked or confirmed with online check-in). Before takeoff, attendant moved all passengers in back row to alternate seats. Which meant that I was no longer traveling with my colleague. Unfortunately, that made our intended meeting time impossible."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "Just give free wi fi already"
優點： "Movies on personal device"
缺點： "I didn't realize how you can no longer be accommodated without being charged for everything."
優點： "My flight stopped for over 2 hours for refueling which caused me to miss my coneccting flight, plus 2 other reschedual flights. Then no one would accomodate me on account of this. Never flying united again"
優點： "All good, no complaints!"
缺點： "Hour late taking off and customer service terribleness!"
優點： "The incoming plane was delayed due to 'equipment prep'. Since it was connecting me to my longer leg, I was nervous. The crew did a great job of deplaning everyone and getting the plane ready for our flight with very minimal delay."
缺點： "It was a quick 30 minute flight and everything was fine."
優點： "The seats and the price"
缺點： "How far back I was"
優點： "Drinks and cookies were good. On-flight attendants were polite."
缺點： "Flight was delayed for 4 hours at night due to repairs. Luckily, they placed me in a hotel. However, it was probably the worst hotel that I have every stayed (uncomfortable bed, bad pillows, smokey smell, etc.). The next morning while boarding, the gate attendant was extremely rude and unprofessional. I will spend a little extra to not fly with United if possible."
缺點： "Delayed 3 hours"
缺點： "The tv kept shutting on and off"
優點： "Free beverage and snack. Flight attendants were nice."
缺點： "Sat inside the airplane for more than an hour! It was horrible. Why have the customers board the aircraft when crew members know that we're going to be delayed due to weather?! Ridiculous."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Seats are comfy"
缺點： "Food service sucks"
優點： "I'm handicapped and the help getting from terminal to terminal. The people were very helpful."
缺點： "I have metal leg braces. I had to remove them to get in the seat. So the flight was uncomfortable. It would be nice if the plane could have handicapped seating.I know I wouldn't have minded paying a little more for comfortable seating."
優點： "Pilots and some flight attendants were kind and friendly."
缺點： "On the return home, I was seated in the last row right next to the lavatory. I was bumped into at least 25 times by other passengers and flight attendants. I would suggest removing the aisle seat on both sides."
缺點： "My connection to YYZ was cancelled and I was not even rebooked to the next flight. I needed to buy a ticket on Air Canada in order to get there. Every time I fly United I find myself asking "why in the hell am I flying United?""
優點： "Getting off the plane"
缺點： "Very delayed flight No updates for departure, empty desk until it was time to depart, for why we sat on the runway for so long, no update on landing time or that we were starting descent"
缺點： "I didn't like that on the way to Philly I could watch movies on my device, but on the way back I would have had to pay to use the seat-back system."