$15 for wifi, your provider could do better
The seats are really small, so better like who you’re squished up to. Food wasn’t great, even for airline entrees. Crew was great, bathrooms were clean.
We sat in the plane for a very long time before taking off.
Nothing every things was okay
The cancelled after many delays and held my luggage
The airline kept delaying the flight. We arrived 4 hours later. They should have at least offered us crackers.
Prior arriving flight was late yet this crew got us all boarded in record time and we landed ahead of original schedule. This new thing of using your own device to watch the available shows and movies is not cooperative with Apple devices. My boyfriend’s android phone was fine.
缺點： "The cabin was to cold 🥶"
缺點： "We sat on the runway over an hour because they couldn’t get a proper flight plan. Such a waste of time and I felt so bad for those who had connecting flights"
優點： "Nice and easy flight"
優點： "Not much"
缺點： "Our flights got delayed from Belize city and lost all connections. Had to sleep in the airport. Very disappointed with American Airlines. Will avoid in the future."
優點： "Not a lot. Entertainment options on board were decent. Food was alright."
缺點： "Everything! Crew were terse, rude and inattentive. Due to an issue with a bag on board without the associated passenger we had to taxi back to the stand for it to be removed before we could take off. This cost us an hours delay. There was limited apologies for this, no refreshments provided during the wait and poor communication of this. During the flight the staff were inattentive and sparing with refreshments. Service generally did not live up to expected level associated with an inter-continents flight. The flight was turbulent but crew and captain seemed over cautious with it and crew had to remain seated unnecessarily at times and at the detriment of passenger service. One stewardess wouldn’t even let me finish a drink before removing it from my hand claiming we were about to land and she had to sit down because of turbulence. We were still 40 mins from landing at this point! All in all a pretty bad flight, and it’s safe to say I won’t be flying American Airlines again."
優點： "The crew was friendly, check in and security went pretty quick. The plane was clean and the ride was safe and smoothly"
缺點： "The plane door got stuck and delayed us for a while. It cost $30 to check my bag. They gave me 2 cookies to eat on, one on each flight. Anything else was $10 bucks or so. Even a bag of chips would have been an upgrade. I miss the days when everything wasn’t an extra fee."
優點： "Comfortable seats with plenty of legroom."
缺點： "The counter agent charged us for one bag when it should have been free. According to her, there was nothing she could do as that's what the computer stated. She did mention we have a receipt so we can ask for a refund. Why was she even there?? Could have done the same with a kiosk."
優點： "Seats were comfortable"
缺點： "Better route planning and time management"
優點： "With the exception of comments below, everything was great."
缺點： "Although I understand bad weather is out of the airlines' hands, cancellation of flights seemed to be called a little early (ie to places that we just starting to rain before snow). It took me four days to get home (mnl-rap) because of cancelled flights"
優點： "Almost nothing."
缺點： "Communication in delays (we ended up being delayed for 13 hours in incremental delays), poor planning, lack of knowledge at the operations level around how long crew has worked, boarded the plane then unboarded the plane as the pilot decided he wanted tea, staff unempathetic and dismissive"
優點： "During boarding the first class cabin attendant gave me water so I could take a pill I had forgotten."
缺點： "Lav could have been cleaner. Boarding area at airport is small and crowded for all airlines. Stairs to aircraft instead of ramps."
優點： "On time"
缺點： "Snack selection was poor"
優點： "The crew was friendly and helpful!"
缺點： "There were no headrests for sleeping or TVs on thr airplanes. Also the flight departure time kept getting pushed back and ended up leaving over and hour late as did our last flight with american."
優點： "Never even made it on this flight because the first flight was ruined and delayed severely"
缺點： "The fact that my travel plans were entirely derailed and I had to book with another airline"
優點： "Inflight movie, friendly crew"
優點： "Good entertainment. Gate agents friendly and efficient"
缺點： "2 published delays and then another 30 minues waiting to push away from gate. Almost 2 hours late"
優點： "The crew was great. Even though we were delayed by about 40 minutes, they were friendly and courteous."
缺點： "40 minutes maintenance delay."
缺點： "Delay was too long - thanks. The weather was cleared but still delay for no reason."
優點： "Free upgrade despite the delay so it was great."
優點： "Eventually, the actual flight was fine."
缺點： "Initially delayed by 3hours (mechanical) which was American Eagle couldn’t get their “bucket of bolts” to Springfield, MO on time so we missed our flight out of Charlotte to Barcelona. Then we were rerouted through Chicago, but lost our first class seats and were bumped back to coach. This was after I had bought first class tickets for the entire trip only to be told 3 months before leaving that AA decided to switch planes on our domestic flight so there’s were no first class seats. THEN, in Chicago we tried to get first class seats on British Airways which would have been fine but After being sent to another terminal (after the bus to that terminal had stopped running) we were turned back because British Airways wouldn’t accept the boarding pass that AA had issued us. Now, having to go back to the first terminal to DISCUSS all this, we miss that flight and wind up stuck in Chicago for another 24 hours. Then, that flight was delayed by 3 hours, so we lost a day and a half of our vacation."
優點： "I really liked crew, fast boarding"
缺點： "Old airplane, very noisy , no tv screans on seats, boring movies on tv and horrible ear sets, could not hear anything. very dissapointed experience."
優點： "On time. Jet rather than a turbo-prop plane. Quick flight."
缺點： "Somewhat haphazard boarding. Not even a cookie for a snack."
優點： "Excellent flight crew, attentive and polite."
缺點： "Fellow passengers didn’t feel there was adequate space, causing issues with armrests."
優點： "On time"
缺點： "Rude flight attendant"
優點： "Direct flight"
缺點： "Horrible customer service, excessive baggage fees, rude counter staff, no leg room, narrow seats"
缺點： "So many different categories to board!! Same applies to all legs of this trip... it is annoying and completely inefficient."
優點： "I was really impressed by the dinner and breakfast choices. I liked that the plane had several bathrooms, and great-looking staff. It’s sad to fly somewhere and see staff not care about their appearance. They were also very attentive and personable."
缺點： "I’m a tall person so sitting through a 9-hour flight was hard for me. I tried to go to sleep but leg room was an issue. I sat in the middle row in the back center section of the plane."
優點： "The 777-300 is a beauty. So spacious! Traveling in the main cabin of this plane feels like you're in first class compared to other planes. Great in-flight entertainment. Clear communication from captain and crew. Overall, the best plane ride I've had in the last 5 years."
缺點： "The boarding process seemed a little unorganized but not a huge deal."
優點： "New aircraft with good entertainment system. Did not crash."
缺點： "Very tight seat spacing in pitch and width. Screen did not tilt so even with the very minimal backrest recline viewing was not ideal. This was to "punish" me for not buying the various seating upcharges American tag onto the ticket price. It was a low cost ticket on a very convenient transatlantic flight from RDU, "Easyjet" pricing brings "Easyjet" seating. I have flow a lot, 3MM miles on UA alone, and this reminded me why AA did not get much of my business! I will have to revert to the "Continentalised" UA (another sore point!)."
缺點： "Flight was delayed for hours- weather related, but at other destinations- so this flight had to wait to be rescheduled. Also they weren't able to give any idea when the flight would be boarding- they just kept sending text alerts that it was delayed another half hour and no updates were listed on the screens. When the flight finally left, after I had been waiting for over 5 hours, we were told that they would be flying low, so there would be no beverage service. It would be nice in these situations to simply have bottled water to pass out quickly, or make the announcement prior to boarding so people would be able to bring their own beverages."
缺點： "Wifi was not working in the airplane unfortunately. You could connect to it but it was not working at all for anybody '"
優點： "Friendly and helpful crew besides the message below. Still one of my favorite airlines!"
缺點： "Crew made too many announcements that were commercial. The volume of the announcements was out of sync with the inflight entertainment audio and hurt my ears."
優點： "Previous flight was awful but this flight was good. Everything was new and felt like first class."
缺點： "Remodeling old plans if not getting new ones"
優點： "Courteous and polite"
缺點： "Nothing was a great flight"
缺點： "Ran out of food for purchase and Delayed flight"
優點： "Aircraft 777-200. I've seated in row 14, wich have great confort for legs."
I appreciated the service and going above and beyond to help me get on an earlier flight.
Forced us to check a carry-on that we have used many times on many different airlines and never had a problem with bringing on the plane. Also had to pick up our bags and bring them to our connecting flight instead of automatically having them do it.
No one at the counter could help me fill out the forms to enter Taiwan. I got errors but the were in Chinese! Somehow I managed to get it done after spending about 2 hours asking for help! And the ticketing agent had the nerve to tell me to get back inline!!
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "WiFi Movie channels"
缺點： "Choice of snacks!"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
優點： "Great crew"
缺點： "Plane was over 2 hours late. It was tiny. Super claustrophobic."
優點： "Entertainment was very nice! Boarded on time"
優點： "I could watch movies on my phone via the app"
缺點： "No where to charge my phone"
缺點： "The flight took off late due to baggage not being loaded in a timely manner and the wait on the flight when we arrived was much longer due to equipment not being handled properly; because of this my family and I missed our connecting flight."
優點： "Denver had about 2” of blowing snow but the flight in was good and the pilot and crew kept us up to date."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "THe layover was only 1 hour and it was impossible to go through customs, get my luggage and re-check it and get to my next flight. I was at the gate 5 minutes before the plane took off and they didn’t let me on. I was devastated that I missed it and had to wait for the next flight."
優點： "Making the decision to never fly United again"
缺點： "Our bags had to be re checked at a 20 minute lay over. It bags didn’t even come out until after our connecting fight had departed. We were stick in Houston for a night and both missed work. We will never fly United again"
缺點： "The return back to the state"
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "My seat neighbors were friendly. I didn't take a look at the provided entertainment since I had had to wake up at three in the morning."
缺點： "As far as refreshments are concerned, I wish there was a bit more variety in the provided snacks, and the drinks cart came more often."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "We we're delayed at customs and missed our flight. We were told we were re-booked on a flight, so we ran across the airport, with two small children, to make that flight only to be told that weren't actually re-booked and needed to go standby. We then waited in line at customer service for two hours to be informed that United won't pay for a hotel. The customer service rep. did offer that if we wanted to take our kids across the airport, now at 11:30 at night, we could look for a United Supervisor in Terminal E, and if we were lucky enough to find one, they might override the policy and cover the hotel. Really! I understand that United doesn't have control over customs, but United did book an international flight with just over an hour layover, knowing that any slowdown in customs means missed flights. That's fine. The problem I have is when it happened, United's Customer Service model was to provide misinformation, incredible slow service, and what seemed like a complete lack of interest by United employees to do anything to make the situation better. There were no supervisors at the service counter, only 1 representative for an hour or so, and when the other representatives showed up, they were discussing going on break and going home. All with a very long line of people stuck in the airport waiting to get some help. I could accept this as an isolated instance, but since booking this trip, I have been getting the same level of service over the phone while trying to submit a refund request for my son who did not join us on the trip. United's 24 hour refund policy has taken 6 weeks and many hours online and on the phone and I still have no idea what the status of that request is, and apparently neither does anybody at United. The interaction I have had with your employees have been friendly and courteous, but extremely time consuming, with a lot of incorrect information and no resolution. Very mediocre at best."
優點： "The crew - very friendly."
優點： "We arrived safely, the captain was lighthearted."
缺點： "DRUNK seatmate, who yelled profanity and also that he was drunk several times. Not only did the crew do nothing about it, they served him 2 more drinks! Since there were no air sick bags, I took my food out of my zip lock to have something to offer him when he made retching noises (though he didn't throw up). Isn't the flight crew supposed to prevent visibly drunk people from flying?"
缺點： "Contestant delayed flights. Cancelled flights. Overbooked flights. Threats to cancel flights if people didn't board quickly. And on top of that 60+ people without baggage that was lost.."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "Boarding. Board by inside seat to outside seat and it'll go much faster."
優點： "I loved the butternut squash pasta. I plan on making this recipe at home. The staff was also very pleasant and accommodating."
缺點： "My seat was uncomfortable and the person in front of me kept reclining. I had very little space to try and make myself comfortable. I am 110lbs, so I can't imagine how a larger person would feel."
缺點： "Very early in the morning We had to drive to Chicago to catch our flight to Sarasota. (Since our flight was delayed over 2.5 hrs) So since our car was in Chicago, we did NOT take the flight to Peoria."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "Customer service was awesome, flight attendants was very friendly and helpful."
優點： "The crew were helpful and did their best to manage delays."
缺點： "United is has delayed my flight on 3 out of the last four trips. 40 minutes, 1 hour, and 2.5 hours."
優點： "Belize City airport is tiny and easy to get through. They also board passengers through the front and back of the plane to speed things up."
缺點： "Waited 40 minutes to pull into our gate in Houston, which put us in a bit of a bind to get through security and onto our connecting flight. The next flight was overbooked and crowded."
缺點： "This experience felt very "cheap". I have flown united many times and never thought this before. Not including a checked bag for an international flight seems ridiculous. I understand for domestic travel, but international is different. Same with not having an in-flight movie. Even one or two free options, or free tv or something. The only "free" included bringing your own device and paying for the wi-fi."
優點： "Because of a 10 minute fix, we had to wait an additional 40 minutes for paperwork. I missed my connecting flight because of this."
優點： "My flight got cancelled. I went to SanDiego inste6"
優點： "I liked that the flight was on time and there was absolutely no delay. As soon as we boarded we were on our way..I was such a pleasant flight with very little turbulence."
優點： "Crew was great as well as the boarding process."
優點： "The crew was very professional and promptly getting people into their seats."
缺點： "Boarding the plane was slightly hectic, but due to lack of attention on the passengers part. A seat was double booked and the crew handled it quite well in addition to a woman who insisted on sitting next to her older child but hadn't planned for it."
優點： "It was very quick boarding, it may have been a bit confusing though."
缺點： "Everything! Fabulous flight"
優點： "For economy, I thought the seats were pretty comfortable. I also liked how they quickly boarded through the front and back doors at the same time. We got off the ground quickly."
缺點： "Really, no complaints this leg of the trip."
優點： "Went good. Arrived in Charlottesville 30 minutes early. No complaints."
缺點： "The crew was rude especially the male attendant in the business class , the seats looked as if they will break anytime and entertainment doesn't really work"
優點： "Easy boarding. Pleasant crew"
缺點： "Food selection poor. I dozed off and was not asked if I wanted a drink. Flight delayed over an hour."
缺點： "There was a delay after boarding / door closing. We just sat at the gate without explanation so we arrived late in Boston. I assume we were held for some reason by the tower but an update from the pilot would have been nice."