優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
缺點： "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
優點： "WiFi Movie channels"
缺點： "Choice of snacks!"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
優點： "Entertainment was very nice! Boarded on time"
優點： "I could watch movies on my phone via the app"
缺點： "No where to charge my phone"
優點： "Water and snacks offered when flight was delayed over an hour! Crew."
缺點： "Flight delayed over an hour."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Boarding was great. Staff was very friendly!"
缺點： "On one of my flight home from the Philippines-The 2 male flight attendants should have been working as auto mechanics instead of working as flight attendants. Witnessed sour attitudes toward other people."
缺點： "1. the business class had broken equipment; my seat belt got stuck and I had to relocate 2. They had no vegetarian option for snack 3. Seats were way too small for business class 4. Plastic plates in business class not Ok"
優點： "Making the decision to never fly United again"
缺點： "Our bags had to be re checked at a 20 minute lay over. It bags didn’t even come out until after our connecting fight had departed. We were stick in Houston for a night and both missed work. We will never fly United again"
缺點： "The return back to the state"
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "We we're delayed at customs and missed our flight. We were told we were re-booked on a flight, so we ran across the airport, with two small children, to make that flight only to be told that weren't actually re-booked and needed to go standby. We then waited in line at customer service for two hours to be informed that United won't pay for a hotel. The customer service rep. did offer that if we wanted to take our kids across the airport, now at 11:30 at night, we could look for a United Supervisor in Terminal E, and if we were lucky enough to find one, they might override the policy and cover the hotel. Really! I understand that United doesn't have control over customs, but United did book an international flight with just over an hour layover, knowing that any slowdown in customs means missed flights. That's fine. The problem I have is when it happened, United's Customer Service model was to provide misinformation, incredible slow service, and what seemed like a complete lack of interest by United employees to do anything to make the situation better. There were no supervisors at the service counter, only 1 representative for an hour or so, and when the other representatives showed up, they were discussing going on break and going home. All with a very long line of people stuck in the airport waiting to get some help. I could accept this as an isolated instance, but since booking this trip, I have been getting the same level of service over the phone while trying to submit a refund request for my son who did not join us on the trip. United's 24 hour refund policy has taken 6 weeks and many hours online and on the phone and I still have no idea what the status of that request is, and apparently neither does anybody at United. The interaction I have had with your employees have been friendly and courteous, but extremely time consuming, with a lot of incorrect information and no resolution. Very mediocre at best."
優點： "The crew onboard the United flights were very friendly and capable. Plus I downloaded the United app and was able to watch any show I could think of but Landed on Westworld, cause I can never catch-up."
缺點： "Virtually no food included on an $800 dollar 5 hr flight. I even upgraded economy elite. In the equivalent range Alaskan gives a very nice fo-meal in a box. Finally, I arrived for my flight from San Luis Obispo an hour and 45 minutes early and stood in line to check my small bag for the first 45 minutes. At which point the desk agent made the announcement she would no longer take bags. Luckily my bag was small enough to be considered a carry on so I just went to security. I don't know what people with large bags behind me did? then it takes another 45 mins to get through security at which point they see my 5 inch knife on X-ray machine. Which I packed 3 days earlier when I planned to check my bag. Lost the knife, fine, my fault, goodbye favorite pocket knife. but now I am randomly selected for explosives LOL by TSA. I get to the gate the gate agent scans a ticket for the person infront of me. I step up and the same gate agent puts her hand over the scanner and says sorry it is late!? There were 6 other people behind me and this is a 22 person plane. So I still not upset walk back out of the security area because TSA closes the area in between flights and call United. They get me on the next flight out and rescheduled my following flight only a 3 hour wait. An hour goes by and the first desk agent, they have been holding the first flight because enough people aren't onboard. SLB is a joke."
優點： "The fact that no one was seated next to me"
缺點： "Everything else. Got to SFO later than I was SUPPOSED to get to PDX, my final destination. Supposedly due to weather. Not a cloud in the sky......"
優點： "The crew - very friendly."
缺點： "Contestant delayed flights. Cancelled flights. Overbooked flights. Threats to cancel flights if people didn't board quickly. And on top of that 60+ people without baggage that was lost.."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Love the cookie! Good crew."
優點： "Que acomoden a las parejas juntas."
缺點： "Asiento incomodo"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The flight was ok."
缺點： "It took a long time to hook up to the jetway once we taxied in to EWR. Pilot even commented that he didn't know what the heck she was doing out there."
優點： "Movies on personal device"
優點： "Customer service was awesome, flight attendants was very friendly and helpful."
優點： "The crew were helpful and did their best to manage delays."
缺點： "United is has delayed my flight on 3 out of the last four trips. 40 minutes, 1 hour, and 2.5 hours."
優點： "Belize City airport is tiny and easy to get through. They also board passengers through the front and back of the plane to speed things up."
缺點： "Waited 40 minutes to pull into our gate in Houston, which put us in a bit of a bind to get through security and onto our connecting flight. The next flight was overbooked and crowded."
優點： "The crew were polite and helped to assist the passengers who has the same seats."
缺點： "The entertainment on board was limited, shoddy, and frankly disappointing. Why you are asking customers to download the United app instead of providing onboard entertainment like almost every other airline in the world is unknown to me. In comparison with other airlines (particularly airlines in Asia), it was downright egregious. The airlines top people obviously have no interest in providing any comfort for the those who are unwilling to pay the extra money. I do not understand why the airlines believes people should have to pay for their own meal on a 7 hour flight when they've already shelled out the money for the flight. In addition, why should I have to pay an extra $89 for a so-called premium aisle seat? It's completely inexplicable that the state of all airlines in America have fallen to this level."
缺點： "This experience felt very "cheap". I have flown united many times and never thought this before. Not including a checked bag for an international flight seems ridiculous. I understand for domestic travel, but international is different. Same with not having an in-flight movie. Even one or two free options, or free tv or something. The only "free" included bringing your own device and paying for the wi-fi."
優點： "My flight got cancelled. I went to SanDiego inste6"
優點： "I liked that the flight was on time and there was absolutely no delay. As soon as we boarded we were on our way..I was such a pleasant flight with very little turbulence."
優點： "Crew was great as well as the boarding process."
優點： "I am surprised by the strong attitude and the rude way of treating the passengers by the personnel of the airline"
缺點： "Tryed to book flight home on your web sight but would still not go through after the 3rd try. We went to houston Airport to make reservation and was told by United ticket it would be an additional $100.00 to book at counter. We called our bank to see if there was a issue with our card. The in return call the card issurer to see if there was an issue on there end. No problem was found. We forced to pay double from what was posted on your web site inorder to get home."
優點： "The crew was very professional and promptly getting people into their seats."
缺點： "Boarding the plane was slightly hectic, but due to lack of attention on the passengers part. A seat was double booked and the crew handled it quite well in addition to a woman who insisted on sitting next to her older child but hadn't planned for it."
優點： "It was very quick boarding, it may have been a bit confusing though."
缺點： "Everything! Fabulous flight"
缺點： "My flight was delayed 2 times"
優點： "For economy, I thought the seats were pretty comfortable. I also liked how they quickly boarded through the front and back doors at the same time. We got off the ground quickly."
缺點： "Really, no complaints this leg of the trip."
缺點： "The crew was rude especially the male attendant in the business class , the seats looked as if they will break anytime and entertainment doesn't really work"
優點： "Easy boarding. Pleasant crew"
缺點： "Food selection poor. I dozed off and was not asked if I wanted a drink. Flight delayed over an hour."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."