Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
Best leg room on their 777 we have experienced in Economy across the Pacific. A big plus since I am 6'1". The food was abominable on flights originating from Japan. Mainly mystery dishes.
優點： "Crew was professional and friendly"
缺點： "Continuous improvement"
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
缺點： "Nothing. This company deserves its reputation for excellence."
缺點： "No additional comment"
優點： "Seating and service"
缺點： "Flight to Haneda airport not Narita"
優點： "Sky Time drink was interesting. Flight was on time."
缺點： "More leg room. Better information on what is included as far as meals / drinks."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "This airline is efficient, polite, and has a great business class product. Seats are large and open. Easy to move into different positions. Tv is in readable large and clear with a mini screen in the remote. The food was outstanding. Waygu beef medium rare. Washrooms are the cleanest in the sky. Definite repeat!"
優點： "Good space between seats. Cleanest of the restroom. Nice crew service"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "Great airline, roomy seats and they don't nickle and dime you like other airlines."
優點： "The seats were comfortable for economy, but that's about it. Unfortunately, everything else ranged between mediocre and okay. For non stop to Japan, I'd rather fly ANA."
缺點： "The whole entire class system that they are beholden to as if we're still living in feudal Japan. Swiss & Lufthansa serves more meals and at higher quality than JAL. The drinks were also blah. JAL focuses more on their Business Class and First Class Passengers. Even their luggage comes in first."
優點： "Fast Service , cheerful Members , and positive Vibes all the time."
優點： "Super cheap roundtrip flight. Reliable airline. Flight even came with a meal both ways. Kind staff. Good service."
優點： "All their employees were very polite and it definitely stood out."
缺點： "Coffee just didn’t taste good to me. But they had wine, so not a big deal!"
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "Japan Airlines gets it right. The boarding was very calm and efficient. The attendants were working the whole flight to make the trip pleasant. Food was good."
缺點： "There could have been a few more diverse choices on the entertainment channels but generally OK. The one complaint I had was that it was hot on most of the flight."
優點： "The attentiveness of the flight attendants. They were very helpful. Overall, the flight was a smooth one."
優點： "This was the best flight I have ever been on. The crew was so friendly."
缺點： "Absolutely no complaints."
優點： "The crew was excellent and the gluten free meal I requested ahead of time was the best airline gluten free meal I've ever had!! :)"
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Bought my ticket in June, when I could access the AA site for my seat selection, it wanted $18 to $35 to make the seat selection. We chose to get the assignment at the airport, but could only get it at tge gate. Made me feel like I was flying standby!"
優點： "As usual A1 service all the way!"
優點： "Once again the service from the flight attendants was perfect."
優點： "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
缺點： "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
缺點： "Didn't get to go. Thanks for selling me worthless insurance."
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "Clean aircraft. More space between seats. Pleasant, eager to please cabin crew. Good movie choices."
缺點： "The food was no better than any other airplane food."
優點： "787 was phenomenal- amazing airplane. You didn't even feel like you were moving."
缺點： "Food was extremely disappointing"
優點： "Japan Airlines is a good airline. They treated my family and I well during our flight home. The food was excellent and healthy. We received hot towels before our meals and the staff were friendly and courteous, which is expected of Japanese service, in general. I loved Japan and coming back to the US on a Japanese airline was the best choice! Thanks!"
優點： "The space, the courtesy of the staff, the food. Loved the noodle breakfast."
缺點： "Could not understand the announcements ... what a thing to "complain" about. Could not choose out seats online."
優點： "I liked everything about the flight service and attendants. The attendants were always respectful and smiling...."
優點： "flight attendants are always nice and gentle on JAL. Food is great. Rarely late departures"
缺點： "nothing really"
優點： "great service"
缺點： "difficulty in figuring out how to use the controls on the entertainment remote"
優點： "The upgraded seating."
優點： "Excellent customer service!"
優點： "An airline that thinks about consumers and then delivers a premier experience. Fly no one else to or from Japan."
優點： "JAL in general."
優點： "The service"
缺點： "Leaving a comfortabke setting"
There was no beverage service
No fault of AA. Flight diverted and delayed.
Lost luggage as the crew insisted we check it despite a 45 min short lay over that with a delay would NOT be enough time to load bags!!! On a four hour flight crew came by with drinks one time despite a smooth flight so no stay in seat restrictions. All around American Airlines has poorly trained staff with some exceptions the crew seem ready to be doing g anything other than customer service!!!
Love that fact that we got boarded quickly and were able to leave and arrive earlier than scheduled. Pilot tried to keep it as smooth as possible. The gate valet process could have been better. They usually differentiate between first class and main cabin. They didn’t this time So when I arrived. My bag was one of the last to come off.
Flight attendant for first class is definitely not a morning person. Oh and the WiFi DID NOT WORK!
The lady at the check in desk never asked me if I was first class or main cabin. Just assumed I was main cabin. So they almost made me check my carry on until I showed my boarding pass. Other than that, everything was great. Smooth flight flight attendants were very nice
WiFi did not work at all!
優點： "Reasonably comfortable, quick flight."
缺點： "Missed connections due to late flights - twice."
優點： "The crew was amazing. It would be nice to be informed that although beverage service is suspended, you can still request drinks that are available. I had to find this on the website and didn't get anything by a tiny water bottle for both of my 3+ hour flights."
缺點： "I understand main cabin isn't supposed to be as upscale as 1st class, but it would do well if the seats were a bit more comfortable and the headrest was softer, it feels like a lump or sack of potatoes. Very stiff and hard. Also, having enough arm room would be nice so you're not fighting the person next to you for space on the armrest."
優點： "Flight was slightly delayed (20 min). However, boarding was quick."
缺點： "The flight was full so no option to distance."
優點： "Easy boarding process, friendly crew member and smooth flight"
缺點： "The flight was delayed which impacted our connecting flight."
缺點： "Flight was delayed for no reason given. Flight attendant touched my baby without asking if it was ok. Too many announcements over the speaker. 20 min one trying to sell us a credit card was ridicoluolously long. It was also after an ad for it on the video screen."
缺點： "First plane broken, second plane broken, overall 4 hours late, 2 hours of that sitting in a hot plane"
優點： "Crew was kind and attentive"
缺點： "Flight delayed 3 hours and sat on tarmac in nyc for 45 minutes"
缺點： "Cramped seating and illogical boarding process"
優點： "Excellent seats and early arrival"
缺點： "Lack of food choices or entertainment"
優點： "Military boards with first class."
缺點： "It was very warm on plane. Sat on tarmac for 30 min with no explanation. Flight attendant said she didn’t have any head phones but the. I saw another one with head phones later in the flight."
優點： "We got there."
缺點： "Long delay. We were worried we would miss our connection and we had to dash to catch our next flight."
缺點： "Leave on time. My round trip had 3 legs to it and 3 of the 4 flights were late!!!"
優點： "Crew was great."
缺點： "Plane was about 1000 years old and I don’t think I’ve sat in a more uncomfortable seat."
優點： "ontime easy boarding comfortable and quiet"
缺點： "no gluten/dairy free items"
優點： "Crew was efficient and cordial"
缺點： "Overhead bins are small so they take rolling luggages down. Would have been good to know ahead of time d/t fragile items in carry-on"
優點： "Crew was wonderful"
缺點： "Not getting service even SW served on 45 min flight"
優點： "Finally getting my Bud Light"
缺點： "The inflexibility if crew about changing into empty seats at same price range. Gate attendant not allowing my to carry my purse on beats had to hide it."
缺點： "Flight was delayed 90 minutes"
優點： "The plane was late but from that point everything was fine."
缺點： "Delay more ran 2 hours"
優點： "Smootm and in early."
缺點： "Not knowing no gratis drinks were served."
優點： "The flight crew was very nice."
缺點： "Small, ol, uncomfortable plane."
優點： "I thought the service was great"
缺點： "I was surprised that there was only beverages served and no pretzels are peanuts like the other airlines"
缺點： "did not use the flight. The flight was delayed and I would have missed the connection, so AA switched me to other flights."
優點： "No big crowds trying to board. Everyone had room for their items in the over head. Love the one seat by itself. Very short flight but the one steward still served beverages and cookies."
優點： "Our flight crew was very nice."
缺點： "it was a short flight, no food or drinks."
優點： "The crew was amazing, flight was very smooth, arrived early, plane clean, service was great."
缺點： "For being in first class, my seat did not recline so I couldn't sleep and audio for my entertainment center was not working"
優點： "Everything was fine"
缺點： "The trip was good"
缺點： "3 to 4 hour early flight should have chargers on the plane."
優點： "Easy to change the flight to another time of the day."
缺點： "Very good. Service. They try to bring customers ‘ convenience."
優點： "Horrible hospitality. The flight was initially delayed for computer issues which understandably happens. However, we were later switch to another plane 4 hr later, boarded, de iced, taxied, then notified he flight was cancelled at 1 am because the crew hit their maximum work time. We were de-boarded. There was no organization to get vouchers passed out. The hotel ran out of rooms for passengers. The whole trip was 16 hrs delayed and no customer service provided."
優點： "The crew were very kind and helpful, going above what was needed!"
缺點： "Lost my next flight connection because this flight was not on schedule."
缺點： "Check in staff was unprepared for volume of people. When asking an American Airlines agent if I could use the priority check in because I had priority seating I was told no. I was informed by a customer going that way that I indeed could. When I got in line for the priority check in, the agent looked over and very loudly said that I was in the wrong check in area. Given the volume at which it was said to me I felt embarrassed, and was upset at the fact that I then had to respond that I indeed was in the correct location."
優點： "My flight was very good and I had no issues.I was very surprised how smooth everything went and I will be use kayak again."
缺點： "There was nothing to dislike.I will use kayak again I know that much"
優點： "Like the clean, comfortable seating. Great crew service and in time!"
優點： "Flight crew kept us advised of the weather situation (thunderstorms/turbulence). Did a good job of finding a route that was fairly smooth. Overall very pleasant flight and crew."
缺點： "It's an MD-80. Need old cigarette-lighter style plug to be able to charge anything. No inflight entertainment unless you use snail-speed Go-Go internet service."
缺點： "Your partner vayama doesn't provide the terminal or airline. Went to Iberia/ terminal 7 just to realize it was AA/terminal 8."
優點： "Excellent service and very friendly; thanks!"