優點： "The crew was nice and came by often."
缺點： "There was a dog on the 10 hour flight, I thought United Airlines had an 8 hour limit. The dog barked throughout the flight, so obviously it was a pet not a service animal. UA needs to enforce its own policy."
優點： "Crew was very attentive and professional, and the food and beverage on the Lufthansa transatlantic sector were better than US carriers offer."
缺點： "The economy seats on the Lufthansa A350 were extremely uncomfortable and seemed excessively narrow as well has having cramped legroom. I could not get comfortable let alone sleep, and my backside felt like I had been sitting on a park bench rather than a long haul coach airline seat. I will avoid this aircraft if possible in the future."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
優點： "Crew was friendly, professional, and communicative."
優點： "Friendly crew and comfortable seats"
優點： "Comfort was fair"
缺點： "It was delayed - enough to miss the flight"
缺點： "The flight took off late due to baggage not being loaded in a timely manner and the wait on the flight when we arrived was much longer due to equipment not being handled properly; because of this my family and I missed our connecting flight."
優點： "enjoyed getting moved up to economy plus with my premier silver status."
缺點： "the little kid kicking my seat behind me which is no one's fault except the parent which you can't police."
優點： "Everything was great. Flight attendants were enthusiastic and friendly."
優點： "Not a crowded flight, Norfolk is usually a easy transit even when busy."
缺點： "Very cramped seating when your 6’ 260;"
優點： "Early arrival. Smooth flight"
缺點： "Check in was confusing."
優點： "fast take off and good service."
優點： "It was good. One crew at the boarding station was not helpful but another stepped in and she was awesome."
優點： "The staff that is it"
缺點： "The plane broke down I was put on standby offered a middle seat and I'm a bigger guy I was stuck in between 2 other bigger guys and wasn't offered any compensation I'm anyway!!!! The next review will be on yelp"
優點： "Clean newer plane. Nice staff. Smooth flight. Flight was on time"
缺點： "Tsa frisk"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "The flight was delayed 2 hours"
缺點： "I hit the side of my foot on a sharp piece if metal that was exposed on the right side of my seat. I bled and took pictures"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Flint got delayed"
缺點： "My suitcase was damaged no longer usable"
缺點： "Flight delayed. Missed my 2nd flight. Stuck overnight at airport. Vacation ruined"
優點： "Very little. Flight crews were nice"
缺點： "Flights were delayed by several hours on two occasions. Staff were less than helpful and generally unknowledgable."
缺點： "Everything, TSA agent said my guess is as good as his when and if we are leaving I was upset at that kind of response. Never will use united ariline agian."
缺點： "Near 5 hour delay at departure airport with very poor communication."
優點： "The plane was not very full...that made the experience so nice. All passengers were there early and boarded quickly allowing us to leave the ground ahead of schedule. They offer entertainment using their app on your phone or notepad."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Pleasent crew"
缺點： "Missed my connecting flight from Newark to Ft. Lauderdale due to a 30 minute weather delay, and then an hour long delay imposed by Newark Airport due to air traffic volume. I had to sleep (barely due to all of the nighttime maintenance going on) on the damn floor by my standby gate because I couldn't afford a hotel and United refused to pay for one."
優點： "Movies on personal device"
優點： "The people on the plane were friiendly enough, the customer service once we were on the ground was terrible"
缺點： "United Customer Service Blamed weather for a delay, I am a pilot and didn't see any weather delays posted for Newark. Even if there was weather, they didn't hold our outbound flight and missed it by 15 minutes. Didn't comp us for a hotel, had to stay in Jersey out of pocket, Jersey is busy, dirty, smelly, and overcrowded. Not enough infrastructure for the people. We were lucky we got there 2 hours prior to flight time and had TSA Pre Check."
優點： "I had not been given a choice of gluten free meal before boarding so I declined the food offered, and the attendant, without my asking her to , went and found something gluten free."
缺點： "The entertainment screen did not work well."
缺點： "Food,crew could be better"
優點： "Pilot did a great job tried to hit as little turbulence as possible. Smooth landing. Flight attendants were very nice from Norfolk to Newark"
缺點： "Both planes were late, and you sent this questionnaire before flight had even arrived in Omaha"
優點： "The United skybus we were on from ORF to EWR was comfy."
缺點： "Waiting on the tarmac at ORF for 1.5hr to find a de-icing crew and nearly missing the next flight leading to a multi-terminal sprint to make it."
優點： "Onboard entertainment options were great."
缺點： "United terminal gate crew at Norfolk International was horrible."
缺點： "The flight was 1 hour late because soeone forgot to turn the batteries off. After waiting 50 minutes in line they would not assis with new connections endwd ip spending the next four hours getting to a new Airport and flight which was also late"
優點： "The people were really nice. We left on time or early on most flights which was also nice. Like the variety of liquor and prices for beverage that's offered."
缺點： "The in flight entertainment doesn't compare to delta. Our last plane was getting retired so it didn't have any in flight entertainment and the snacks tasted really old. The other flights had spotty connection at best and was hard to connect to their movies."
缺點： "Flight was cancelled"
缺點： "I don't think it's fair that you don't any money back of you cancel your plane ticket. It shouldn't matter what type of ticket it was. You should at least be allowed a voucher for the amount of the ticket at a later date. Even if it's a percentage off, you should be allowed something. How is it that you can buy a car worth thousands, and be allowed to return it under the Lemon Law. When a company called can make billions of dollars doing this, it's just taking advantage of the little people."
優點： "I think your agents on up did well handling rebooking and upset people. I was told I would miss my flight first thing this morning but the agent was able to get me on and I arrived in CR only 1. Hour late. Thank you for the great service. It has to be hard picking up the pieces after the hurricane."
優點： "wheelchair and cart to get to my plane because of a knee injury"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Norfolk is always good and professional"