ORF - TPE
優點： "Salimos a tiempo . El business es muy confortable"
缺點： "La comida horrible . No se limpian los baños"
優點： "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
缺點： "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
缺點： "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
優點： "Great atmosphere, crew was excellent!"
缺點： "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
缺點： "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
缺點： "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
優點： "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
缺點： "Not being to help on the ground in Copenhagen with delta issues"
優點： "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
缺點： "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
優點： "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
缺點： "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
優點： "Food, entertainment and crew was exceptionally friendly."
缺點： "Seats not great for such a long flight."
優點： "Cabin facilities"
缺點： "They didn’t bring one of my bags"
缺點： "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
優點： "The flight was smooth, the service was friendly, and the food with plentiful."
缺點： "Too much activity in the cabin during the flight."
缺點： "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Smooth flight."
缺點： "Seat a little cramped."
缺點： "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
優點： "Friendly staff"
缺點： "Leg room"
缺點： "Our lougage did not arrive"
優點： "The crew was efficient. Flight left on time. Food and wine served."
缺點： "No entertainment."
優點： "Easy to board and easy flight."
缺點： "Flight departed 35 minutes late"
優點： "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
缺點： "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
缺點： "Boarding was confusing and disorganized"
缺點： "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
優點： "Nice flight, nice crew, and a nice experience."
優點： "Food was good and crew members were very nice"
缺點： "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
優點： "Boarding was quick, Flight on time....just a regular service and plane"
缺點： "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
優點： "Friendly staff, good service and on time departure/arrival."
缺點： "Boarding was a free for all. The travelers did not pay attention to the priorities."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "Flight was on time and quick and comfortable"
優點： "Flight was delayed for three hours and was a very stressful flight"
缺點： "Flight was not on time and got to destination very very late pier management of aircrafts"
缺點： "old plane, tight and uncomfortable"
優點： "newer plane, good staff"
缺點： "need better and more food options, more often"
缺點： "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
優點： "Great crew service. Among the best ever."
優點： "quick boarding, responsive Airline stewardess, very polite."
缺點： "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
優點： "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
缺點： "See above"
優點： "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
缺點： "Nothing. This is filler text to meet min characters."
優點： "Boarding was very efficient."
缺點： "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
優點： "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
缺點： "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"
優點： "Special treat for King's Day Friendly crew"
缺點： "15 min late boarding 30 min delay leaving the gate Very little leg room"
缺點： "Our flight from Nairobi to Lusaka was cancelled for some reason and we did not find out until we happened to log into the website to double check our itinerary. They automatically rescheduled the flight only giving us 25 minutes to reach our next flight...impossible. so, after calling, we were re-booked again and forced into a 13 hour layover in Amsterdam. Our original flight plan had 4 hours. so, because we are a family of 7 with a baby, we had to buy a hotel room to rest, costing us a lot of extra money we had not planned to spend. We contacted KLM for help with the cost but were rejected. We also lost 5 bags somewhere between Chicago and Lusaka, but after 2 days, we received them."
優點： "There's almost no padding to them and they're very narrow. I know it's nothing new but I'll keep complaining until something changes, if ever."
缺點： "The crew was wonderful, the food was extremely good for economy cabin standards."
缺點： "I had booked a paid seat with extra legroom, but at check in the seat was given to another passenger"
優點： "The crew was amazing. It would be nice to be informed that although beverage service is suspended, you can still request drinks that are available. I had to find this on the website and didn't get anything by a tiny water bottle for both of my 3+ hour flights."
缺點： "I understand main cabin isn't supposed to be as upscale as 1st class, but it would do well if the seats were a bit more comfortable and the headrest was softer, it feels like a lump or sack of potatoes. Very stiff and hard. Also, having enough arm room would be nice so you're not fighting the person next to you for space on the armrest."
優點： "Flight was slightly delayed (20 min). However, boarding was quick."
缺點： "The flight was full so no option to distance."
優點： "They held the flight for us."
缺點： "Something to eat"
優點： "Very uncomfortable seat - and I’m thin."
缺點： "Outlets not working for my row"
缺點： "Full can of soda"
優點： "Not a lot. Entertainment options on board were decent. Food was alright."
缺點： "Everything! Crew were terse, rude and inattentive. Due to an issue with a bag on board without the associated passenger we had to taxi back to the stand for it to be removed before we could take off. This cost us an hours delay. There was limited apologies for this, no refreshments provided during the wait and poor communication of this. During the flight the staff were inattentive and sparing with refreshments. Service generally did not live up to expected level associated with an inter-continents flight. The flight was turbulent but crew and captain seemed over cautious with it and crew had to remain seated unnecessarily at times and at the detriment of passenger service. One stewardess wouldn’t even let me finish a drink before removing it from my hand claiming we were about to land and she had to sit down because of turbulence. We were still 40 mins from landing at this point! All in all a pretty bad flight, and it’s safe to say I won’t be flying American Airlines again."
優點： "Easy boarding process, friendly crew member and smooth flight"
缺點： "The flight was delayed which impacted our connecting flight."
缺點： "Boarding slow"
缺點： "The flight boarded twenty minutes late despite the plane being at the gate early scheduled departure. Baggage took another forty minutes to load. Then they decided there we were overweight (data that should be known before the cargo was loaded) and off loaded two people. Then after another delay they realised that off loading people meant off loading their baggagge, total delay nearly 2 hours The hedset socket on the entertainment system did not work The USB port did not work THey ran out of food after serving three rows, loaded four sandwiches, no wraps and 2 cheese plates for a full evening flight that was over 5 hours in duration including the delays."
優點： "Everything was great"
優點： "Pilots made up for delayed departure. Boarding quick and efficient"
缺點： "Flight was delayed"
缺點： "Flight was delayed for no reason given. Flight attendant touched my baby without asking if it was ok. Too many announcements over the speaker. 20 min one trying to sell us a credit card was ridicoluolously long. It was also after an ad for it on the video screen."
優點： "Crew was kind and attentive"
缺點： "Flight delayed 3 hours and sat on tarmac in nyc for 45 minutes"
優點： "Seat 5A was great"
優點： "The connecting BA flight from Houston to LHR was an old 747 and my broken window blind didn’t go down. The worst part was I paid for a bulkhead seat and once we got on the plane it turned out the configuration was different and the seat was not bulkhead."
缺點： "Accurate configuration. A more modern plane."
缺點： "Cramped seating and illogical boarding process"
優點： "Excellent seats and early arrival"
缺點： "Lack of food choices or entertainment"
優點： "Military boards with first class."
缺點： "It was very warm on plane. Sat on tarmac for 30 min with no explanation. Flight attendant said she didn’t have any head phones but the. I saw another one with head phones later in the flight."
優點： "We got there."
缺點： "Long delay. We were worried we would miss our connection and we had to dash to catch our next flight."
優點： "Considering it was only a 2.5 hour flight, the snack was fairly good."
優點： "The crew were nice, glad I paid for the extra legroom."
缺點： "The food was only so-so, but it’s only a short flight so you can’t expect too much."
缺點： "Needed better food selection"
優點： "It left on time and arrived on time"
缺點： "Service, comfort and food as I would rate these below 0 if there was that option."
優點： "My money clip was stolen."
缺點： "Have better security and stuff at airport. To be more open to people needs."
缺點： "They canceled my flight!!!!!"
缺點： "Multiple delayed flights leading to short connection time. Despite meeting stated time, denied entry and surprises that my ticket was changed with no effort to correct said error at the gate despite adequate time prior to take off."
缺點： "The service from the check in desk to the stewardess"
優點： "ontime easy boarding comfortable and quiet"
缺點： "no gluten/dairy free items"
優點： "Plane was new and clean..good leg room."
缺點： "Being told to shut window blinds and spent most of the journey in darkness. No hot drinks. Long gaps between cold drinks. Staff not very friendly."
優點： "Crew was efficient and cordial"
缺點： "Overhead bins are small so they take rolling luggages down. Would have been good to know ahead of time d/t fragile items in carry-on"
優點： "The legroom."
缺點： "There was nothing not to like."
缺點： "Waiting for 30 minutes a Dublin to dock."
優點： "Crew was wonderful"
缺點： "Not getting service even SW served on 45 min flight"
缺點： "Super tiny seats"
優點： "Flight was comfortable and enjoyable. Entertainment was great lots of films to choose. Service by the flight crew was excellent"
優點： "Finally getting my Bud Light"
缺點： "The inflexibility if crew about changing into empty seats at same price range. Gate attendant not allowing my to carry my purse on beats had to hide it."
優點： "Outbound, it was on time, plenty of legroom, plenty of good snacks, drinks and food. An enjoyable flight. Score 10.0"
缺點： "Return flight - The flight departed 4 hours late. The seating was so cramped my husband couldn't move his legs at all, never mind try to sleep. The staff members were not smart in appearance, some with long untidy hair, and did not interact with passengers except to hand out food. The food was reasonable. We disembarked feeling like wrecks. Score 2.0"
優點： "The plane was late but from that point everything was fine."
缺點： "There should be more number of check in bags for passengers. At the least the overhead bins should be allowed to the passengers."
缺點： "First flight TUS to DFW was delayed by 3 hours causeing us to mist all the remaining flights. Had to scramble to find other flights DFW to LHR and LHR to DUB. We arrived at our destination 10 hours. No reason for the delay was given. Lousey service on AA."
優點： "Veggie Asian meal was great - curry."
缺點： "Freezing cold air conditioning. Seven hours siting in a fridge. Asked stewardess to turn it up. She didn't."
優點： "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
缺點： "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."
優點： "The flight crew was very nice."
缺點： "Small, ol, uncomfortable plane."
缺點： "did not use the flight. The flight was delayed and I would have missed the connection, so AA switched me to other flights."
缺點： "did not get my requested wheel chair service."
優點： "No big crowds trying to board. Everyone had room for their items in the over head. Love the one seat by itself. Very short flight but the one steward still served beverages and cookies."
優點： "Great crew"
缺點： "WiFi not working"
優點： "Good piloting...courteous on board service"
缺點： "Entertainment system was not operational. No food..only simple snack. Even willing to pay only a simple snack box is available...few choices due to length of flight being under 3 hours."
優點： "Our flight crew was very nice."
缺點： "it was a short flight, no food or drinks."
優點： "The help on getting on the plane and the pleasant staff on the flight"
缺點： "The food"
缺點： "I missed my flight that day i was not happy at all"
優點： "Everything was great. From food to entertainment was great."
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
優點： "Nothing positive"
缺點： "I was stranded in TO for 12 hours without a hotel room because of Air Canada inefficiency and horrible customer service! I’m never flying AC again if there’s any other airlines flying to my destination"
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
優點： "The flight itself was very good The plane was quite new. Very comfortable seats and plenty of leg room with nothing obstructing the foot space. Good inflight entertainment and complimentary earbuds. Flight attendents were capable and friendly, food service better than average."
缺點： "Check-in at the Air Canada counter was chaotic, a long lineup with only one agent available to direct the crowd. She coped well considering there were multiple people asking questions at the same time. There was a small sign instructing persons who had obtained boarding passes and luggage tags to go to baggage drop but no signs or separate lanes to indicate where that was. Very disorganized. At the gate it was the same scenario. Agents at adjacent desks were calling boarding instructions for multiple flights at the same time. Our Vancouver flight was never actually announced but passengers all started lining up because the stated boarding time had passed. It was impossible to tell which flight was calling for which boarding zones and everyone was wondering out loud "what is going on here?" Once finally aboard we sat on the runway, our flight left an hour late and we missed our connecting flight in Vancouver which, I realize happens. However..."
缺點： "Both Air Canada flights were late The agent responsible for boarding was an angry person"
缺點： "Steward. & meals"
優點： "Seats were comfortable. Food was OK."
缺點： "delayed and sat on tarmac for 2.5 hrs"
優點： "Crew is always courteous"
缺點： "I barely made it on time because my prior flight was delayed"
缺點： "Flight was delayed for 3 and half hours."
缺點： "Didn't board as I missed the connection."
缺點： "No vegetarian options"
缺點： "sitting in the middle seat unless you pay extra"
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
優點： "As a professional musician, flying with my viola is one of the most nerve wracking experiences, as if it is forced to be checked due to insufficient room for overhead baggage, it could be completely destroyed. As stated in Air Canada's online policy, passengers traveling with musical instruments that fit as carry on baggage are allowed to change to earlier boarding zones. After approaching a staff member with my viola, I wasn't simply assigned an earlier zone, but rather I was allowed to board first. On this principle alone I will be flying Air Canada again. Thank you!!!"
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "Seats are very uncomfortable. Air Canada used to be one of the best airlines in North America now I would rate them as one of the worst! Every since they started the air Canada rouge flights. Most uncomfortable seats in the business. Also staff from call center to check in are rude and act like they are doing you a favor."
缺點： "Direct flight"
優點： "Since it was very hard to sleep in the airport due to issues caused by air canada, I slept almost the entire flight."
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
缺點： "My bag was delayed and I end up paying to buy a pant from sports chek and now when I am trying to connect with Air Canada flight to make a claim, they are not even responding to my request."
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
缺點： "Everything costs extra: picking seats, pillows, blankets, no Economy Plus for Star Alliance elites, any food, etc."
優點： "On time departure Food was good"
缺點： "Flight attendant should be friendlier"
優點： "Team was accommodating and helped with my4 year old kid to make the travel experience easier."
缺點： "Had to pay extra for bags. Policy wasn't clear when purchasing tickets, and was surprised to pay $25 per bag."
優點： "We landed on time."
缺點： "Flight attendant asked if I needed headphones and I said yes,her reply : I need a credit card"
缺點： "We were in Toronto for an entire week without our bag and Air Canada showed no concern at all for our well being. I travelled with my one year old son, I needed supplies for him and Air Canada gave me dead end numbers to call, websites that didn't work and even hung up on us when we were trying to find out about our bags. They treated us terribly. I will never fly them again."
優點： "Everything was good, that day was to much therbulans. Thank you air Canada"
缺點： "Delayed by two hours"
缺點： "Flight was delayed for 45 mins. The Toronto Airport Terminal B was hellascious. No AC. Then we had to turn around after we were half way to Nashville and change planes. Not a good way to end a great trip back from Europe."
優點： "Media on plane selection was great. (Best with less greasy finger prints)"
缺點： "Any type of line or zones. Fill front then back to front?? Kids first? I still resent the handkerchief guy who sat around then cut into position ahead of people who had stood and waited for a lot longer!! Including me!"
優點： "Time of the flight was quick."
缺點： "For the price, the length and the fact that it was an international flight. I would have expected not to be required to paid for luggage and to have some food been provided to us. In particular, after the return flight was delayed considerably due to airplane issues."
缺點： "1h15 late"
缺點： "5 hours late with no info"
優點： "Got us home safely. Confortable seats."
缺點： "Left one piece of luggage behind. Had to wait for it to be sent on next flight."
優點： "Crew and staff on board aircraft were very friendly"
缺點： "Checking in process in Toronto was a mad house. No organization and extremely slow! The aircraft was very crammed and very stuffy. I'm allergic to dust and I coughed the whole 2 and a half hour flight. The legroom is horrible. I'm 5'7" and my knees were pressed up against the seat in front of me. Definitely first and last time flying w/ Air Canada"
缺點： "Needed subtitles on movies"
優點： "Everything was satisfactory. I wasn't expecting to pay for my light suitcase"
缺點： "The seats"
缺點： "I was not able to select the seat in advance although I purchased the ticket way in advance. We should be able to choose a seat online in advance. Especially when you are traveling with another family member a friend, you don't want be seated away from each other. That was one of the issues I had with Air Canada."
缺點： "They messed up my mobile checkin making me miss my flight and then had thenough nerve to try to make me pay a 80$ change fee to take the next flight that was 100$ cheaper than my original. Waiting for a refund! I had to take American Airlines home. I will never flying with them again!"
優點： "Excellent service as always !"
缺點： "Worst customer service. They closed the check in line as we stood there and than asked us to book another 3000$ flight!"
優點： "The Boeing airplane was either new or upgraded with plenty of in flight entertainment. In addition it was clean and fresh. The seats seemed to have more legroom than some I have flown. I could actually use my notebook on the tray stand. I was traveling on the same plane with my wife but we could only get separate seats. I decided to ask before boarding if they could put us together for such a long flight and they took my boarding pass and actually tried. The lady I checked in with was extremely gracious. She passed our info along to the head attendant on the flight who came and found us and told us she had found seats together. We had already done some seat switching with the kind people around us and managed to get together. The head attendant was happy for us."
缺點： "Long flight, when we got close to Tel Aviv, a guy attendant who wasn't on my side yelled at me from the other ailse and scolded me for not being locked in 30 minutes ahead of time and threatened to write me up. He was red faced. The head flight attendant made a call over the intercom, I jumped up and started stowing my computer and he comes by 30 seconds later and literally yelled across the plane. He must have had to clean a bathroom up that someone let loose in. I looked on the flight time register on the screen when I was locked in and we were 35 minutes out. Not quite a rule breaker was I."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Crew was very attentive and professional, and the food and beverage on the Lufthansa transatlantic sector were better than US carriers offer."
缺點： "The economy seats on the Lufthansa A350 were extremely uncomfortable and seemed excessively narrow as well has having cramped legroom. I could not get comfortable let alone sleep, and my backside felt like I had been sitting on a park bench rather than a long haul coach airline seat. I will avoid this aircraft if possible in the future."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
缺點： "The flight took off late due to baggage not being loaded in a timely manner and the wait on the flight when we arrived was much longer due to equipment not being handled properly; because of this my family and I missed our connecting flight."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Not a crowded flight, Norfolk is usually a easy transit even when busy."
缺點： "Very cramped seating when your 6’ 260;"
優點： "Early arrival. Smooth flight"
缺點： "Check in was confusing."
優點： "fast take off and good service."
優點： "It was good. One crew at the boarding station was not helpful but another stepped in and she was awesome."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Despite all the restrictions, my wife and I were able to be seated together."
缺點： "When I booked the flight, I was not aware that I was booking a seriously restricted flight, ie no carry on baggage, can't sit together, etc. This is the first time I experienced these kinds of restrictions on a major airline. I did not like the having to pay for checked baggage of a carry on. A bit too much."
缺點： "I hit the side of my foot on a sharp piece if metal that was exposed on the right side of my seat. I bled and took pictures"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "i was slow getting off the plane but a person was waiting patiently. when i boarded the plane a flight attendant helped me figure out why my luggage wasnt going easily into overhead compartment and at the end of flight helped me get it out."
缺點： "aisles on plane too narrow to get luggage easily down aisle"
優點： "Flint got delayed"
缺點： "My suitcase was damaged no longer usable"
缺點： "Something was wrong with the plane and I miss work"
優點： "Very little. Flight crews were nice"
缺點： "Flights were delayed by several hours on two occasions. Staff were less than helpful and generally unknowledgable."
缺點： "2 hrs delay"
優點： "The plane was not very full...that made the experience so nice. All passengers were there early and boarded quickly allowing us to leave the ground ahead of schedule. They offer entertainment using their app on your phone or notepad."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "I had not been given a choice of gluten free meal before boarding so I declined the food offered, and the attendant, without my asking her to , went and found something gluten free."
缺點： "The entertainment screen did not work well."
缺點： "Flight cancelled. Went with another airline. Waited 1:20 to get assistance"
優點： "The United skybus we were on from ORF to EWR was comfy."
缺點： "Waiting on the tarmac at ORF for 1.5hr to find a de-icing crew and nearly missing the next flight leading to a multi-terminal sprint to make it."
優點： "Onboard entertainment options were great."
缺點： "United terminal gate crew at Norfolk International was horrible."
優點： "All flights on time. Always I used the same apps for my tickets!!"
缺點： "The flight was 1 hour late because soeone forgot to turn the batteries off. After waiting 50 minutes in line they would not assis with new connections endwd ip spending the next four hours getting to a new Airport and flight which was also late"
優點： "The people were really nice. We left on time or early on most flights which was also nice. Like the variety of liquor and prices for beverage that's offered."
缺點： "The in flight entertainment doesn't compare to delta. Our last plane was getting retired so it didn't have any in flight entertainment and the snacks tasted really old. The other flights had spotty connection at best and was hard to connect to their movies."
缺點： "Flight was cancelled"
優點： "I think your agents on up did well handling rebooking and upset people. I was told I would miss my flight first thing this morning but the agent was able to get me on and I arrived in CR only 1. Hour late. Thank you for the great service. It has to be hard picking up the pieces after the hurricane."
優點： "wheelchair and cart to get to my plane because of a knee injury"
優點： "Appreciated the heads up of slight flight delay and baggage carousel location."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
缺點： "The customer service . Delayed flight everytjme I fly!"
優點： "Norfolk is always good and professional"
優點： "The flights were on the empty side so there was an open seat next to me"
缺點： "The first flight got delayed so I missed my connection. My connecting flight got delayed about five times and sat on the runway for over an hour. I ended getting home at eleven PM when I was anticipating getting home st 9:45 AM"
缺點： "The fact that not only was my flight cancelled but so was its replacement with no explanation."
缺點： "Our flight had a "mechanical delay" which drug on for several hours (every 30 min there would be another 30 min delay). This eventually meant we would miss our connection to Munich and had to be rescheduled to the following day. The next day we had another round of "mechanical delays" and just barely made the connection."
優點： "Absolutely nothing. Worst customer service my 15 month old daughter and I have ever experienced. United airlines does not care about us one bit. They put my daughters safety at risk with such lack of compassion. Caused such unbelievable stress and chaos. I will continue to tell everyone I know how horrible this was. No one will want to fly United after they hear what my daughter and I were put thru."
缺點： "Typical horror story... Lied to by gate attendants... Hours late to destination with no apologies... Essentially got totally screwed without reimbursement."
優點： "Absoluteky nothing. I mean literally NOTHING. I take that back, a pilot for another flight who saw my predicament and tried his best to help me figure which flight to take in the morning. Also, as far as floors go, the airport terminal was maybe only the ninth worst I've slept on. Kudos!"
缺點： "Wretched customer service. Flight delayed multiple hours after my ride departed and stranded at airport for fourteen hours with no food or beverage comps, or even kindness from the their agents. Was told "oh well, weather". I had left my remaining cash (and didn't bring my card) with my lady friend to get the kids some nice things (she is driving back on a seperate day and was already two hours away by the time we found out flight wasn't happening in time) and absolutely zero compassion given by United. Also, required to add an 80 dollar uber when I get home because there will be no ride as my orginal ride can't make it. May also have to call out of work. Not even an offer to bump my seat on next flight to close to the cabin or exit row. Two hours on phone with customer service with no offers of even slight compensation even when this entire situation is explained. I get it. I agreed to terms of service, but your service sucked and is costing me an armful of money at this point, wouldn't it be in the slightest interest of theirs to give me a meal, or a room or even a lousy coffee?"
缺點： "Apparently flight crews are limited and even though our plane was ready to leave we had to wait for a crew member to arrive that was delayed at another airport which in turn delayed our flight."
缺點： "After getting pushed back 3 times it finally got canceled and left me and 4 other strangers to drive back home so I wouldn't miss work. Another not being late to work in the military is not good to go."
優點： "Crew was wonderful and snacks were average"
缺點： "The seat back was very uncomfortable but this was a short flight with a small plane. Not terrible but below average."