缺點： "The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable."
優點： "Crew was professional and friendly"
缺點： "Continuous improvement"
缺點： "More movie choices. More substantial second meal."
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
缺點： "If the flight was on time."
缺點： "Very good airline except for the fact that the staff at Narita airport."
優點： "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
優點： "Privacy of window side seat"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Friendly, clean. Great movie selection."
缺點： "I wasn't allowed to reserve a seat - apparently they don't allow Kayak customers to reserve seats now. I was forced into a middle seat and was uncomfortable and dehydrated the majority of the trip. Nice girl at baggage check said she'd ask a manager to move me, and to let them know at the gate, but the people at the gate said no. I felt discriminated against because I didn't book through them and/or I'm not Japanese. They historically love to put mushrooms in their food, like a fetish. This left me with one choice for the entree - some version of oyakodon - eggs and chicken. In my box there were two enormous chunks of fat/skin and another unidentifiable part of the chicken, and about the amount of edible chicken as 1 1/2 nuggets from Chick-Fil-A. There was more lotus root than chicken, so basically I had a box of rice and scrambled eggs with garnish. For the second meal, it was the Yoshinoya gyudon - a small serving of thinly sliced beef with rice. If I bought this fresh at a Yoshinoya restaurant, it would cost about $3. It's the rough equivalent of serving you a McDouble - cheap and filling and a coin toss if you get stomach pains. I lost that coin toss. Unless there is a big fare difference or I find out that their reserved seat policies are changed, I will choose ANA or another carrier. I used to enjoy JAL, but I cannot abide by idiotic decisions that seemed designed to punish people for using 3rd-party booking sites or who are not Japanese."
優點： "Cabin crew were very nice. Food was okay, while the legroom was good too."
缺點： "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
優點： "Great food, friendly and patient and always helpful. Always a sweet smile on flight attendants and they care. They even gave my daughter birthday treat since we were traveling on her birthday"
缺點： "Nothing. All was great"
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "Dinner (coach) was pretty good. Earphone, screen for entertainment are very nice. I liked the charging slots for each seat. Crew is polite and friendly."
缺點： "The second meal (light lunch, i think) had dry shredded chicken."
優點： "Lots of legroom"
缺點： "No complaints I was pleased"
優點： "Liked creative approaches with the meals, with new/different menu - some room for improvements but generally good Loved the movie selection"
缺點： "Found the seats hard and uncomfortable after a few hours although the leg space was more generous in economy than United/ANA"
優點： "服務 電影 雪糕"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Comfortable business class seat. Flight was on time. That’s what I wanted."
優點： "Fast and eady"
缺點： "Couldn't pick seating or check in online so I was separated from my husband"
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "I enjoyed everything! My first flight was a little over 10 hours, but it didn't feel that way. I was very comfortable and the crew took very good care of all of the passengers. Japan Airlines is Ichi Ban!!!"
優點： "JAL is great!"
優點： "Always on time!"
優點： "Premium comfort seats are worth it especially on longer flights; totally recommend. Plum wine is a great add to menu"
缺點： "You need to call to reserve seat. Then was told I could only upgrade at the airport and not on the phone, risking to loose the few available premium comfort seats. Old movies. Poor red wine. Food still just okay."
優點： "Check in process and counter Agents were very helpful Seat spacing good for economy food was good"
缺點： "Movie Selection"
優點： "Efficient and friendly service. Second time flying them, and will continue to fly JAL."
優點： "Can use wifi with free"
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Boarding procedure was the most efficient I have ever seen for a 777. Very quick and efficient, back to front. Great food. Very polite and efficient crew. Plenty of leg room in coach. Comfortable seat configuration, with only three seats in center section. JAL is a great airline!"
優點： "Once again the service from the flight attendants was perfect."
優點： "We were numb from a long flight over the ocean. Pleasant flight with helpful crew, and it helped that some of them knew English."
優點： "Food, entertainment options, friendly staff"
缺點： "Beverage size could be more"
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "I didn't like anything about it."
缺點： "The seats are uncomfortable. No wifi. Need to upgrade the plane. No seats for economy plus or business class available. Will never fly with Japan airlines again!"
優點： "The flight went well and the 3 meals were interesting. The staff was professional."
缺點： "It's kinda hard to sleep. Some of the food could taste a bit fresher and less microwaved."
缺點： "Although, i booked businesss class l. I had to pay 1000 yen for each flight for seat selection. (They were giving me seats 50C) And no lounge facility either. All i got was 2000 yen and upgrade to J class. I had already paid extra for business class. This is highway robbery. No thanks JAL"
優點： "The whole price was wonderful I like everything about it"
缺點： "There is nothing to dislike about the flight"
優點： "Service was exceptional and good was good. Everything was to my expectations and would certainly use Japan Airlines again"
優點： "I forgot to make prior arrangements for a special meal due to allergy concerns. I notified the crew onboard, and they were attentive to my issue and helped me avoid certain foods which may cause an allergy attack."
缺點： "The seats felt very dated and uncomfortable. The entertainment options were very limited."
優點： "JAL ' service is nice."
缺點： "I didn't like MSG in food."
優點： "The stewardesses were wonderful-kind, considerate and hardworking. Great meals and constant attention offering drinks. The movie choices were terrific. I stayed up all night watching top flight movies that I had not seen. I would love to travel with them again!"
缺點： "Nothing- except maybe the long trip. But if I have to take this long trip, I'd take it with them!"
優點： "Great flight attendants"
缺點： "Japanese food not great"
缺點： "Some turbulence awoke us midway through the overnight flight."
優點： "Excellent customer service. Five star service on board. Very helpful and informative customer service at jal transfer counter."
缺點： "I got turned around at the gate so never flew out."
缺點： "Can’t say anything but when travel again we’ll still choose Korean Airlines. We love it."
優點： "All fine, no complaints."
缺點： "Up date movies."
缺點： "Being notified in advance that the flight was going to be delayed 40 minutes instead of waiting until the scheduled boarding time to say there was a delay and the delay time was undetermined."
優點： "extremely friendly and helpful staff, the ability to choose from three options, the included hotel stay between flights, modern planes,"
缺點： "none of the film choices really appealed to me, but I am picky!"
優點： "It seemed noise free but I think that’s because they turned all the lights off as if night time. The flight attendants were helpful when asked and friendly"
缺點： "The 1st 6 hours I had to keep calling for water as no one came around. More movie options."
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "Preference given for those requiring extra help boarding"
缺點： "Very narrow seats with very very limited leg room. I’m only 5’4” tall and had no leg room. My sister is 5’11” and had leg cramps from the 4.5 hour flight because of the lack of leg room. Probably time to replace this plane."
優點： "Free food, 2 hot meals, including special kids meal that can be preorder. Free entertainment, blanket, hood service."
缺點： "My son's entertainment console had some issue."
優點： "Great service, plenty of leg room, exceptional staff. Toilets refreshed often. Will def fly again."
缺點： "More detailed online infor for kids food. Australian fried rice varies greatly from korean!!! Potato crisp packets of chips would be a good snack option for kids instead of prawn crackers / brownies. Kids like plain stuff!"
優點： "Excellent service and probably the most efficient boarding process I’ve ever been a part of. Food service went by without a hitch, and the stewardesses knew English very well so we felt comfortable and welcomed. I also really liked being able to get terminal/travel information from the infotainment system. Being that I’ve never been to ICN or NRT before, having access to terminal maps and basic instructions on how to find connecting flights and baggage claim areas was probably one of the most helpful features of the flight!"
缺點： "I am 5’11” and found my seat somewhat uncomfortable. It didn’t detract from being able to sleep at all, but it did seem like the seats on this airline might be at its most comfortable with shorter passengers."
優點： "The flight attendants are attentive and know how to anticipate your needs. I used to travel from New York to Korea then the Philippines, and I choose to fly Korean Air. In my opinion, their service crew improved a lot Including their food."
優點： "Flights are on time, Cabin attendants are nice and friendly , Food was great .My luggage came early . Everything is clean . I only have 1 hour lay over to transfer from my flight from Inchon to Nagoya it’s was fast . I will fly Korean air again in the future . Thanks for the safe flights ."
缺點： "I didn’t like being seated in the middle of two guys in the isles . I arrived 3 hours before my flight I don’t have no choice . Hopefully they would assigned us seating at least not in the middle of two men I feel discomfort ."
優點： "Clean and nice crew"
缺點： "Food choices and not as comfortable as I had hoped"
缺點： "During 14 hour flight, meals were served at the beginning and at the end which comes to 10 hours in between. Between the two meals, they offered a snack of banana or brownie. My wife and I were starving. Terrible!"
優點： "Considerate and attentive airline staff, clean facilities, great entertainment. Couldn’t ask for a better flight experience!"
優點： "It was our first international flight and everything was fine."
優點： "Very professional crew good service"
缺點： "Nothing really pilot couldn't understand him but does it really matter unless is an emergency"
優點： "The food is outstanding, the on-board service is wonderful."
缺點： "Unfortunately our flight was very delayed causing problems for lots of connections. Also the check in agent at BKK was not nice at all"
優點： "Great flight crew, speedy and efficient departure procedure"
優點： "Reliable, quick boarding, Incheon is a nice airport"
優點： "Careful attention to making sure international travelers--English speaking, Japanese speaking & Chinese speaking-- felt welcome & comfortable."
優點： "very accommodating for handicap"
優點： "some area the A/C does not work"
優點： "Great service"
優點： "Clean airplane and ver polite crew."
缺點： "Was not allowed to get a seat assigned online. Only at airport checking when most decent seats were taken. Also could not choose the food online. Online site poor. Wasted a lot of time and still could not get seat and food preference."
缺點： "Crew members are fed up with arrogance. I had to beg them to get a cup of water."
優點： "Boarding, food, airplanes"
優點： "Outstanding customer service! We will fly Korean Air again!"
缺點： "They ran out of 2 of the 3 food choices after serving only half of the plane."
優點： "Excellent service and food."
缺點： "Coach seats were adequate, but for a long flight it is hard to be really comfortable."
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
缺點： "I'm not happy about the condition of my luggage. When I received my luggage, the latch to close my suitcase was badly damaged. Half of one of the latches was broken off! My suitcase was not locked in the first place so there was no reason for anyone to be so forceful with it."
優點： "This is the first time I experienced courteous crew. They confirmed my meal plans and enquirer abt my meal."
缺點： "The choice on entertainment is limited. It did not impact me much but will like to have more options."
優點： "As good as Economy gets. Blanket & pillow, slippers and toothbrush; clean bathrooms; decent legroom. Would fly them any time."
優點： "Everything works fine except the language that has been used to communicate between the passengers and the staffs."
缺點： "It would be better to speak more in english than in their native language for proper communication between the crew and the passengers."
優點： "Great legroom, good food options, and professional staff. My only complaint is the somewhat limited entertainment selections. Overall a great experience."
優點： "upgrade the food quality"
優點： "We had a short connection after a Korean Air Flight from Hanoi to Seoul before catching KE 085 to JFK. The time pressure was heightened because the first flight take off was delayed. There was an attendant waiting as we deplaned in Seoul who escorted us to the gate and assured us that the plane would wait for us. And miraculously, our baggage tagged for short connection, did make it with us to JFK!"
缺點： "Would love more Movie and TV options"
缺點： "Chairs are quite hard and the movies selection limited."
優點： "the food was excellent"
缺點： "I was upset with the lack of live television/satellite channels."
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "The food, available movies, and crew were all very good. The crew did a wonderful job."
缺點： "The flight was late for take off and I was disappointed that there was only one Japanese movie available for the flight."
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
優點： "Korean Air is my favorite airline to fly. Spacious seats. Courteous staff in the airport and in the sky. Good food. Clean aircraft. Nice amenities. Classy uniforms."
缺點： "The movie selections were outdated and there weren't very many options"
優點： "Timeliness Appearance of crew. More leg room. Variety of entertainment"
缺點： "It appears the flight attendants catered more for Koreans than others. On several occasions they would ask Korean passengers if they wanted coffee, tea or wine. They looked at me and deliberately ignored me. This happened on Flight from Houston to Manila. From Hong Kong to Seoul and especially from Seoul to Houston. I had to ask thrice for a head phone before I got one. I was wide awake."
優點： "Watched a great movie "spotlight" on board"
缺點： "Flight was delayed a little"
優點： "Lot of space for legs and comfortable seats."
缺點： "Nobody could find my reservation for a special meal and I ended up eating nothing"
優點： "Flight attendants are extremely gracious, helpful, elegant and resourceful. They give the best service. Take off and landing were good too. Korean Air has experienced pilots. Entertainment was varied and very good, just the noise was not very good. Meals are always great with three choices. You can drink anything without having to pay like on United Airlines."
優點： "Food Comfort in seatting"
優點： "Food, service"
缺點： "The space"
優點： "The crew members were really nice and accommodating."
缺點： "Need more entertainment selections."
缺點： "Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though"
優點： "Crew was amazing"
優點： "Great seats and efficient service all round."
缺點： "Reservation online"
優點： "Premium economy was great."
缺點： "Very tight space"
優點： "Everything on time and smooth. Great service. Great pillows and. Plenti snacks anytime I want it. Very comfortable seats. Entertainment System fabulous."
缺點： "All good"
優點： "Space in economy seat was good. Huge selection of movies. Food was tasty. On flights to Frankfurt, Singapore Airlines may want to keep more sparkling water in stock, as Europeans prefer this to still water."
缺點： "There was a smell in the plane when I first arrived like vomit. It may have been the cleaning supplies."
優點： "Quick boarding. Great entertainment system Good staff"
缺點： "Not comfortable seats"
優點： "We loved the service, quality of food, entertainment, and cleanliness of Singapore Airlines flight!"
缺點： "Economy is still tightly packed with limited leg room considering the distance traveled."
缺點： "Cabin little bit cold"
優點： "The flight attendants were nice, attentive and joyful!"
缺點： "Sitting in a middle seat. Was told at the jetway counter no aisle or window seats were available. I saw no fewer than 5 empty aisle seats in my area."
優點： "Brand new aircraft, excellent service and food"
缺點： "J class seat, 12A window. Top of my seat curled around my sides, which blocked vision thru 1.5 of the 3 windows I had access to. The enclosure also protuded into my left bicep when I had my elbow resting on the arm rest. Table on my right hand side was too close to my body, and to high to reach a drink easily, I literally had to lift my whole right arm to pick up a glass."
優點： "Spacious and comfortable bed."
缺點： "The food wasn't that great. Average at best."
優點： "Spacious economy class seating and great service"
優點： "Everything SIA stood for, we experienced it, despite the unfortunate delay which the ground crew couldn't have done much about."
缺點： "Unfortunate delay caused by technical issues. I'm just glad we found it on the ground, instead of in the air. But the delay was REALLY long."
優點： "The staff were so friendly and helpful."
優點： "The crew were excellent"
缺點： "I'm 6'2" and the regular economy seats didn't give me enough to leg room"
優點： "But I got to take Qatar airline and the service was great"
缺點： "Almost missed the flight, havent noticed the passengers in prior"
缺點： "Expected to have more indian movie choices."
缺點： "Seats in economic class are not too contraint in space, food was good and entertainment system quite nice with large si play screen and large movie selection"
優點： "Modern aircraft , nice crew"
優點： "The service from the ground crew and cabin crew are very professional. Friendly and very helpful."
優點： "Good crew service"
缺點： "poor boarding arrangement. passenger did not follow the boarding group arrangement boarding the plane."
優點： "I liked there was entertainment"
缺點： "It was an old tired plane"
優點： "Service from Singapore airlines"
優點： "Non stop to HK"
缺點： "Staff wake you up very aggressively when meal time. Other airlines leave stickers. This is a long flight, be respectful. Will avoid for future."
優點： "Overall experience and wonderful crew"
缺點： "Nothing really."
優點： "Friendly, attentive crew. Clean plane."
缺點： "Cramp set space. Lack of movie choices, not all had closed caption."
優點： "Staff managed to change seating due to height. Very accommodating."
缺點： "Entertainment console dated. Sound very crackly. Video images not sharp."
優點： "Friendly staff."
缺點： "Kids' meal didn't have fruits. No cellphone charger."
優點： "Reasonable price"
缺點： "Missed flight for medical reasons with 9 month old son, attempted to use remaining onward flight to Europe and return through Swiss which was refused! Most unreasonable, cheating me of my payment. I have since sought legal advice and contacted travel agent regarding, seems case law from several instances in my support. I had to pay thousands for new flight Austrian Air. Swiss thieved my money and I dont mind saying so. Unfair and unfair conduct. I am saving this letter for twitter to tell my friends of my disgust. I will be happy if this is sorted refunded immediately. A copy of these details and medical letter already provided to Jithendra from flight network (online travel agent)."
優點： "clean aircraft and friendly cabin crew"
缺點： "uncomfortable seats, average meals, poor infotainment selection"
優點： "Good service"
缺點： "spicy chicken too spicy!"
缺點： "Crew rarely walked aisles with water. Gluten free meal was mediocre. Seat was old and uncomfortable. Entertainment options were mediocre."
缺點： "Business cabin is not as good as the Air France one"
優點： "Friendly staff, excellent customer service, great food"
優點： "Leg room in economy is good, even for tall people. Food was actually quite good."
缺點： "Two of our family's seats would not recline, although they were not near an exit row."
缺點： "old facilities"
缺點： "Food not so good"
優點： "Professional, courteous, high-quality all around from food, to service, to entertainment options. Singapore Airlines is first class all the way."
優點： "1. Clean. 2. Punctual. 3. Coke Zero."
優點： "The crew were all very polite, well mannered, and helpful."
缺點： "As a strict vegan, I had ordered a vegan meal. I was given a meal labeled as vegan, though it in fact was not. I reported the incident to customer service, who responded only with apathy. :("
優點： "Service was outstanding. The staff was attentive and helpful from start to finish."
缺點： "Not all the food was to my personal taste. I understand however that being on a flight to and from Asia would lean toward choices more characteristic to the region."
優點： "Thanks once again for a comfortable flight homs"
缺點： "Older aircraft seats quite hard entertainment on last flight to Copenhagen entertainment was average."
優點： "The crew was attentive, hard working and pleasant."
缺點： "Like most airlinesuccessful the space was cramped."
優點： "Have travelled before many times as an individual and always had a good experience. This was the first time travelled with my infant. I had earlier travelled on Emirates last month . I have to say SIA CREW is miles ahead of any airline and my Experience was nothing short of magnificent. The little things the crew does makes the journey more comfortable and enjoyable."
缺點： "Horrible food snd mostly chicken or beef choice no seafood of veggie choice"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "the place of my seat on the plane."
缺點： "The food, seat, space, & baby Control"
優點： "Onboard wifi"
優點： "Emirates is always amazing"
缺點： "Business Class, lol."
優點： "I was happy with all aspects of the flight"
優點： "cheuk in 快！吾使等太耐！"
優點： "same, crew is amazing"
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
優點： "Nothing as such"
缺點： "Crew are not polite and carry arrogance while talking to the passengers, especially in the economy cabin. The seats are narrow compared to other 777 300 ER flights"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
缺點： "Boarding in Luanda is horrible!!! Service on board not good.. to slow and food not good as well."
優點： "Liked The service and the spacious airplanes"
缺點： "No choice left for dinner and would have loved a snack"
優點： "Still not there"
缺點： "I am still waiting in Dubai for the flight to Nice. The flight is 24 hours late"
優點： "Everything was very good."
優點： "I flew from Orlando DL to Dubai ,and from Dubai to cape town and both flight I was selected to seat on the middle seat,f that happens on my return flights to Orlando fl ,I will never fly emirates again"
缺點： "i had bought $150 worth goods in NY dutyfree, so it wasnt chked in. But Emirates delayed the 1st flight by 2 hpurs, which caused me to miss my 2nd connecting flight at Dubai. And bvos of that, Emirates staff didnt allow me to chkin my dutyfree stuff which they threw away.. i want to be compensated for that."
優點： "service , crew , food entertainmentminimal"
缺點： "not much"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
缺點： "The flight attendants had been un attentive. I was missing a headset so I asked for one, but I never got it. I borrowed that of the person seated next to me. When it was time for serving hot beverages, I skipped tea and waited for the coffee. However, the flight attendant who was serving the coffee never looked my way, and she passed so fast before I got the chance to signal her. Afterwards, I asked three other flight attendants and even though they said they would come back with the coffee, they never did. Finally, when I was about to get up and head to the crew cabin, one flight attendant came by and I pointed to her that I wasn't offered coffe so I was about to go and see if I could get a cup of coffee from the cabin. She said that I didn't need to get up for that and she would get it to me. They eventually brought that coffee one hour after my first request."
優點： "The crew was great and helped make it easier with young children - the entertainment for children was also very diverse -"
缺點： "The children meal was not wonderful. But as I only had one and two children - they shared an adult and child meal - which was okay."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Everything. The service, food, entertainment. This airline is phenomenal!"
優點： "The flight was comfortable, food excellent, and entertainment system fantastic."
缺點： "A 7kg maximum carry on weight is super low."
優點： "Comfortable seat"
缺點： "I was inzble to select vegetarian meal on ypur website"
缺點： "Seat a little uncomfortable even with mattress. Food not great."
缺點： "Need nice tea"
缺點： "I did not get the seats I selected when booking"
優點： "Great airplanes. Crew is is helpful and kind."
優點： "Everything. Emirates is fantastic. Great service more room in economy than others."
缺點： "Very cold. Limited new/quality music to choose from..."
優點： "Cleanliness of aircraft was excellent."
缺點： "Food selection was ok. Attendants are overall good but staff should be more helpful in asking individuals in manners of courtesy, such as closing shades at appropriate times. Many people these days are not very courteous and it helps to remind them."
優點： "I was okay till got to sit on their tight sits for 15 hours they could have done better. After 15 hours flight no one cared enough to guide us to rest place, because the next flight was not to the next day, was hoping to let us stay on the hotel. This was a disaster planning by the airline."
優點： "Everything was just fine just wish they can come up with a better name than economy class"
優點： "Probably the loveliest airline in the sky today"
優點： "I requested a blanket for my Son and was told there was none available....."
缺點： "On disembarking I notice a various overhead compartments with bags full of blankets. Why was a deny a simple Blanket? This is unacceptable in an airline that praises itself to be one with the best customer services.......Bad, really bad...."
優點： "Live entertainment TV. On time schedule."
缺點： "my flight from Dubai to mumbai - missing baggage. That was not a good experience at all."
優點： "Everything was great. I didn't want to get off the plane."
缺點： "Seats were old and in row 44 & 45 would not reclineand others reclined too far."
優點： "On time."
缺點： "Food is so bad The crews they didn't helps also I ordered to change my food he ignored me and the seat is not comfort."
優點： "Service is good"
缺點： "If 5 pounds is over to figure it out and go thru and next time will doit Wright"
缺點： "Boarding process should be further protective of priority and business class passengers-boarding experience was somewhat chaotic with economy passengers blocking way for priority boarders"
優點： "Good food, excellent lounge in Istanbul and super comfy seats in the longer leg"
缺點： "Boarding crew did not have the required knowledge of visa process and made us wait 40 mins"
優點： "We arrived in Athens eventually"
缺點： "People were made to wait outside in the cold airport bus for half an hour. The ground crew gave no explanation for the delay. After heavy protests, they let the waiting passengers back into the terminal. Supposedly the pilot was sick, but there was no communication at all from the airline about the cause of the delay or how long it would last."
缺點： "I didnt like this flight at all. I got delaied 2 hours at the turkish airport plus the 7 hours lay over, total 9 hours, the gate travel service didnt give us any reason for the dealy, the customes gathered us in a small area where there is no seats and the bathroom was smelling so bad, we were stsrving and not even water been served to us, i missed my ride to the hotel in Amman, and missed my work breakfast orientation."
優點： "Food as per.always was.great and choice of entertainment also good."
缺點： "Bording was delayed because of inbound flight delays."
缺點： "I get it. Delays happen. But they should be communicated, and ground staff shouldn’t just turn their backs on anxious passengers who have no idea what is happening."
優點： "Professional nice food"
優點： "Great entertainment, good seat comfort (even in economy seat), good food and friendly service."
缺點： "Same problem as the first segment (see above)"
優點： "I had only 70 minutes transfer time and had to spend almost all of that time standing in line to go through security after just arriving from another flight!! I ran to the gate and was the last person through before it closed. I asked about my two bags and was told they were accounted for. Hardly believing it but glad to at least have made it I boarded. When I arrived in Zurich, sure enough my bags arrived too! Was very pleasantly surprised!"
缺點： "Though no fault of Turkish Airlines, having to go through security after just getting off one flight was stressful even if it might have been necessary. Almost missed my flight. The security area is not properly designed for accomodating many people at one time and the officials (actually two cleaning personnel) who did not speak anything but Turkish were manning the entrance. Even when I showed them my boarding pass they just rudely shooed me away!"
優點： "Excellent service, flight attendants are very kind, answered questions, very caring to seniors and children (couple seniors next to me and a little kid in front of my seat). Good are good and always provide variety of drinking. Smooth and punctuated flight. Thanks for your excellent service!"
缺點： "Nothing I do not like. I will take trips with your airlines in future when having s chance."
優點： "Great service and brand new plane!"
優點： "Crew was good Comfortable seats"
缺點： "flight was bit hot food could have been better entertainment unit touch screen wasnt responsive on flight"
優點： "Boarding was completed very quickly. Flight arrived on time"
缺點： "Screens were very small Issue with with overhead space"
優點： "The Entertainment system was best I have seen."
缺點： "Flight attendants had crappy attitude, hardly spoke English, spilled a drink on my lap and only managed a sorry when I spoke up."
優點： "Great service in the airplane plus they offer some amenities like slippers, tooth paste and toothbrush, they offer you wet towels to clean and refresh yourself during he flight. Really good."
優點： "good food, enough leg room"
優點： "Comfortable seating"
優點： "Good seat comfort, good food, good entertainment"
缺點： "Seat changed from aisle to middle without my knowlefge. Insufficient time between flights"
優點： "Pleasant, very standard flight, arrived safely."
缺點： "Flight time left origin very very late at night, would suggest to leave earlier in the day"
優點： "Great food and service. Turkish Airlines has always had a good reputation as we flew with them for years and that hasn't changed. My only one peeve was that I was asked by the flight to sit next to an unaccompanied minor in case of energency. Being a mother. I thought, no problem. The child then became my responsibility on a ten hour flight. Boundaries were crossed when it graduated from assistance to responsibility byt little one could do mid air."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Good schedules, short wait, nice and helpful personnel, on time, nice plane, bathrooms, good food"
缺點： "No air in cabin"
缺點： "Service was terrible, crew was rude. Flight was delayed 2 hours leaving Tel Aviv and my luggage was not here when we arrived. They let us wait two hours for luggage before telling us it wasn't going to make it in. Frustrated and disappointed! Ground security in Turkey was rude and took my sons skate board which we had flown to Israel with and back to turkey, then they told us it couldn't come with us to miami although we flew Turkish both directions with no problem. In the end gate staff went and rescued his skate board from security as he got to the flight crying his little eyes out. Communication was terrible and staff was rude!"
優點： "The flight was excellent, with good food and good service. The crew was very professional and courteous."
缺點： "Our experience in the Istanbul airport. We got off our connecting flight and no one was willing to provide us with directions. We had to stand in a security line for two hours thinking that we had as a consequence missed our connecting flight. Again, no communication. We found out when we finally got through security (we had already gone through security at the Paris airport), everyone was in the same situation and our flight had been delayed. It would have been helpful to know that as we were standing in line. While in the line, many people panicked and starting pushing their way to the front of the line. Again, no officials were there to keep order. It was truly a mess! And creating too much anxiety and stress that I really wanted to not have on my trip back to the USA. I realize that in these times, we must go through added security, but I am accustomed to US airports where there is more communication over the intercom and by airport officials. In Istanbul, it seemed that everyone did not want to give directions, and airport officials seemed to avoid the public they were there to serve."
優點： "All went well with security and boarding."
缺點： "Rough air and turbulence"
優點： "Great experience for my first international flight."
優點： "The rear exit of the plane. The cabin crew were very attentive, almost too much. I brought my cat and she didn't get to sleep much. I appreciate that the attendants wanted to visit with her and give her their attention but it kept her from sleeping and woke me up. Since she had no proper place to use the bathroom she needed to be sleeping to keep her body clock in order."
缺點： "HOT AIRPORT AND PLANE...no overhead fan on the plane to cool off. Food not very tasty. My seat was switched after it was reserved to accommodate another passenger without my knowledge. The reason was not a valid one."
優點： "Flight attendants greeted on arrival. Prompt with service. Good attitudes."
缺點： "Seats not to comfortable but can't really change that without upgrade."
優點： "On time"
優點： "the crew were great clean cabin"
缺點： "no entertainment systems lowered the food standard comparing to previous time I flew with them long boarding times"
優點： "On time. Friendly crew."
缺點： "Old plane. Boarding was not so nice."
優點： "Free wifi for business class HD movies + good quality DENON headseat"
缺點： "Terrible foods taste Zero hospitality crews Lack of food and deink service during 13hour flight"
優點： "Worst customer service ever."
缺點： "Just don't do it. I've never been so mistreated. Everyone I met at the Istanbul airport who flew on Turkish was miserable and angry because of the way they were being treated."
優點： "Everything was good except the airplane.. i was on row 13 and the cabinet was warm and air-condition was not working fine.. i reported this ti the flight attendant. She confirmed the temp was set to 23 C however it was definitely not less that 26C .. also it took long time to serve the hot meal although we were on rhe plane and the flight depart8 got delayed for 90 minutes due to technical problem. On the other hand, seat were comfortable and flight attendants were so nice and friendly.. also Turkish lounge and airport were good"
優點： "Seat reclined more than some. The food was really good!"
缺點： "No lemonade. There were a lot of steps of security at the gate."
缺點： "Everything from good to entertainment"
優點： "A lot of food and drink, toothbrush, slippers, etc."
缺點： "The first leg of my trip had a tiny, cramped airplane for 10 a plus hour flight."
優點： "Hey, two checked bags free, two free in flight measl and drinks including alcohol, and coffee service midway, free in flight movies and music, free headphones, free blankets, and a free toothbrush, yea toothbrush, its like flying in the way way back."
缺點： "The check in lines are very very long and take forever"
優點： "The service was great and all staff were friendly."
優點： "The best"
優點： "Timng and services on board"
缺點： "I expect the plane to be upgraded."
優點： "The desk personnels from the Philippines (flight from Phils to Istanbul) were very accommodating when I requested if the plane was not full that I could be seated on an area where the other seat was not occupied. Very professional with smiling faces."
缺點： "So now, this would be the opposite (big time), this lady personnel on the desk (flight from Istanbul to Miami), when I asked her for the same request, she did not even look on the computer and quickly stated that the plane was full. I travel a lot so I just know that this person was lying and sure enough when everyone boarded, they were empty seats. I should have gotten her name because she was just plane lazy and unprofessional, it showed that she did not like her job. I paid an expensive Turkish plane ticket, so I deserve that courtesy and I would fully understand anyway if there were no seats at all but please don't even take your costumers like a fool."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "Movie selection and food was good"
缺點： "The flight departed late and we had to run like psychos to our connecting gate to Athens... We barely made it."
優點： "Great service, great food, nice staff, great entertainment choices, efficient, clean safe plane."
缺點： "Nothing really."
優點： "It was an excellent trip with THY. The crew was very attentive for the requests and the needs of the passengers at all time (regardless of inconsiderate traveler). Since it is usually too expensive for me to travel with THY, one still can get a great deal if looked for deals in advance. Some of the best things about traveling with THY are being able to check 2 bags, unlimited drinks and food at all times and more leg room. Max"
缺點： "Connecting flight did not have my luggage from previous flight."
優點： "The food and drinks were excellent."
缺點： "Entertainment option was restricted to one movie for everyone on the flight. I wasn't interested in the movie. This flight was not equipped with the entertainment suite attached to the chair like the previous flight."
豁免更改費用。 搜尋 西棕櫚海灘出發的彈性機票