canceled flight that is still a current charge on my credit card, I will be disputing this charge from japan airlines
Only thing i have to said is rough landing and food is not great so does the entertainment.
They are all good,but can’t compare with Japanese airlines
優點： "Nothing to complaint. Excellent airline nowadays"
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "The crew that checked me and those who were onboard were very helpful and cheerful."
缺點： "Better choices of movies on board."
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "The meals were an experience in itself. It felt like I was at a 5 star restaurant."
缺點： "The seat cushions in economy class could be softer. My rear end was feeling it after the long 11 hour flight from Chicago to Tokyo."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest."
缺點： "No vegetarian options on the main meal menu"
優點： "The level of care and attention that was given to my comfort during the flight was extraordinary. Also the economy was much better than any economy i've ever come to expect from other airlines."
缺點： "The boarding I didn't know at first where to go to get to the gate. Having to exit and then re-enter the airport was a pain and further complicated my boarding. But that was not JAL's fault and is on SFO."
優點： "Check in early and easy.... Bags straight through to Sydney... JAL... What other airlines should aspire to."
優點： "Very helpful and polite"
缺點： "I got a sore but comes the seat was not very padded"
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "Liked creative approaches with the meals, with new/different menu - some room for improvements but generally good Loved the movie selection"
缺點： "Found the seats hard and uncomfortable after a few hours although the leg space was more generous in economy than United/ANA"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Comfortable big seats. Great service by crew members. Clean and like new cabin."
缺點： "More variety on audio entertainment may be added."
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "Very friendly and accommodating staff on JAL every trip"
優點： "Smooth, on-time, friendly staff. The food was giid and plentiful. What happened to the complimentary toiletries, though?"
缺點： "Omg did you study how to prevent people from sleeping? If you allowed the head of the seat to go back just 3 more inches i think i could sleep. Instead, i am tortured like a yawn that wont come out, a mosquito in the dark, an itch that runs away from my fingers ... out of reach and just inaccessible. 12 hours of wishing so that by the time i reach my final destination, I've been awake over 24 hours. Im getting too old for that."
缺點： "Delayed flight that cost most passangers their next flights, incredibly stressful. Upon arriving to Chicago there was a problem lining up the exit ramp to the boarding craft and it took a very long time to correct the situation."
優點： "Boarding and crew"
缺點： "Lost luggage"
優點： "Superb services!"
缺點： "I don't think there's anything I didn't like during my journey"
優點： "Check in process and counter Agents were very helpful Seat spacing good for economy food was good"
缺點： "Movie Selection"
優點： "Fantastic service, excellent food, state-of-the-art entertainment, always on-time and professional."
缺點： "Older plane had extremely uncomfortable seats for the lengthy flight (over 7 hours). Shorter flights of 3 hours or less would have been fine."
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Crew service responsive and helpful."
缺點： "Poor vegetarian meal (mostly vegan rather than vegetarian and without condiments). Problems using entertainment screen, which would get stuck and also have to go through many steps (confirmation screen, language) to see maps each time."
優點： "I fly with JAL business class and it was the best business class I have ever experience. The crew was amazingly helpful and polite."
缺點： "I wish they can pronounce English language better. Sometimes I did not understand what did they said. Including the pilot. I don't want to be an American brat, but I did not understand what they said."
優點： "Service is amazing ! JAL is handsdown the best ever. The staff, crew and overall flight was great..."
缺點： "The horrible JET LAG I have now lol."
優點： "Once again the service from the flight attendants was perfect."
優點： "The staff continued to check on the passengers throughout the flight. The food on the flight across the Pacific was excellent for airline food. Used trays did not stay in front of the passengers for a long time. They were removed in a very timely manner."
優點： "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
缺點： "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
優點： "The flight from Jakart to Japan, Japan to Chicago, was not a problem. Although thr food was typical plane food."
缺點： "My brother and his wife had to wait 12 hrs for plane delay,just to hear that AA canceled all flight for that date. The crew told my brother and his wife to wait for another12 hours which is the next morning, for next flight. My brother decided to just take a rental car to KZO, and was going to just take their luggage from the airline, but the AA crew would not let them did so, and was really rude. It was very traumatic experience for the both of them and other passangers of how bad they treated this plane delay/cancellation issue. One passenger with baby was having a panic attack, but nothing was done. So far, no compensation, or apology email has been sent. Will never take this airline anymore. We are done."
優點： "Courteous and helpful crew members and I liked the delicious meal served during our flight."
優點： "best comfy seat! best food best service! I will use japan airline again!"
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
缺點： "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
優點： "Nothing really special."
缺點： "They love the PA system. They want to make announcements in multiple languages all the time."
優點： "Always a pleasure to fly on JAL. Despite a cramped seat in economy, the flight attendants made up for the uncomfortable seat. They are attentive, helpful, and courteous. Time went quickly."
缺點： "Seats are too small for tall travelers."
優點： "It was a good price. I always like JAL flights that provide much better service than American companies. The Japanese staff are EXCELLENT! My flight was delayed from Montreal, but when I arrived Chicago, the JAL crew was waiting to take me to the next terminal!! (This never happens for American airline companies!!)"
缺點： "The food is getting terrible. They had better food a year ago."
優點： "that it was actually flown by JAL not china southern"
缺點： "the confusion of having one company selling another's tickets makes finding the gate difficult."
Boarding in Chennai is always hectic and unorganized. Not an airline but an airport problem
Singapore Airlines are the best for comfort, food & service
We lost all our baggage When we inquired they said the baggage wasn’t loaded from Singapore due to bad weather. Then we have got a email saying they haven’t still located the baggage. How can that be?
Lost my baggage, delayed baggage still waiting
As it is a long flighg, would appreciate if flight crew regularity asks passengers if they would like refreshments
Everything is excellent eventhough our flight was cancelled. They provide us accomodation in the hotel and food. I understand why the flight was cancelled and I’m glad they did cause it’s for our own safety.
I have guitar when I fly, they don’t allow to take the guitar with you on board even the bins was empty
缺點： "More storage space in business"
缺點： "The rebalance was worst I've ever encountered I was actually scared I prayed many times 4 yo get home safely I was not impressed with my last flight n also why were We delayed coming from manila we turn back many times n I had only 50 mins to catch my flight to Perth if we had landed wen we should hv I'd hv time to buy some gifts I'm.glad that Philippines airlines will fly direct yo manila from Perth come March n I'll use them from now on as it's a few times in the years gone that things has happened to me I forgave ur airline but now i not need to as hv other airline to fly n my darling come here 3 or 4 times each year but will use Philippines airlines URS sincerely Trevor frahm"
缺點： "A comfort kit on a ultra long haul flight goes a long way"
缺點： "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"
缺點： "Poor customer service and lack of care for loyal passengers"
缺點： "Boarding was delayed for 25 min and was no information for that. Otherwise everything was good"
優點： "Food, service"
缺點： "The space"
缺點： "WiFi didn’t work on 3 of the 4 flights although all purportedly had it. Also didn’t work the majority of the time in the Business Class Lounge in Singapore. Food was mediocre both on flights and in the lounge. Movie selection could hardly have been worse."
優點： "The food selection, there is several pre-order meal based on diet or your religion"
缺點： "The seat pitch at least 33""
缺點： "Flight was canceled. They moved passengers to the Lufthansa but didn’t tell us even though we checked with the counter every 20 min. Apparently a text went out that we didn’t get"
缺點： "We had to go through security after coming in from international and I went through a biometric scanner which I’ve done 100’s of Times I was very unnecessarily felt up for 10 minutes. I had shorts and a T-shirt on, and was pretty sure after the 1st round of groping that there was nothing there"
優點： "I have bought air ticket a few months in advance. I have paid a lot after changing the flight schedule."
缺點： "I will not buy the air ticket from cheap ticket any more."
缺點： "My moslem meal selection wasn’t provided onboard"
優點： "Everything from booking, online check-in, self printing of Boarding Pass, BIz Class lounge, Flight. Flight too short (KL to SG) for me to eat and enjoy the inflight entertainment."
優點： "The customer service at the Check-in, the flight attendants, the movies and the meals. More than my expectations! Will definitely use Singapore Air in the future in my travelings! Will recommend it to my circle of friends and relatives! Thank you very much. You are the best airline I've used since 1976!"
優點： "check in went smoothly. helper was friendly and helpful."
優點： "all of SQ"
優點： "Short flight"
缺點： "Cabin little bit cold"
缺點： "The desserts. The bun."
缺點： "Boarding a mess, 30% boarded as "business". Food terrible. Entertainment system doesn't work on a lot of seats as plane is very old. Cabin crew not able to handle the passengers, delayed in every aspect and forget to serve passengers. Shitty flight and service."
優點： "Great entertainment system for a short haul fl flight"
缺點： "Terrible food"
優點： "wide seats. great service. on time."
缺點： "food was not as good as one would expect."
優點： "Ontime, airline stewards were excellent and tv entertainment very good"
優點： "Natalie is a friendly cheery diligent flight attendant who needs special mention. (Sigapore to Brusane fight 6.1.18)"
優點： "To be honest I had a pretty bad flight because my allergies exploded during the entire flight - constant sneezing, runny nose, you name it. However, the attentiveness of the crew really made up for it. The cabin was decorated with tiny wreathes (so cute!), and the pillow/blanket was very comfortable/warm for an Economy seat. Although I did not use it as much, the entertainment seemed top-notch. And the crew-- they noticed that I was not feeling well, and offered me peppermint tea and snacks that did sooth things a bit (you can request for snack/beverage refills anytime!). I loved that they gave out black socks to the passengers too (I prefer taking my shoes off during the flight, so the socks added warmth & prevented my own socks from getting dirty). All in all, it was one of the best-serviced long flights I had, not to mention probably the most affordable price I paid for my annual trip to Korea (from LA)."
優點： "Efficient courteous and attractive crew. Good food drink selection and great entertainment system."
缺點： "Unfortunately the plane was an older 777-200 with smaller TV screens but otherwise fine."
優點： "The service and the flight to and from Narita Airport."
優點： "Comfy chairs and good food on Singapore Airlines."
缺點： "Some of the male crew didn't do anything, the females did all the interactive work in serving and helping the disabled as far as I could see."
優點： "clean aircraft and friendly cabin crew"
缺點： "uncomfortable seats, average meals, poor infotainment selection"
優點： "Second bag was four foot bronze statue, no problem or extra cost"
缺點： "Food wise can be improved. But for flight meat from ecomnomy class; it's considered good enough."
優點： "My partner had a bad leg and the staff were very attentive and helpful in making her as comfortable as possible with extra pillows and getting ice for her ice pack."
缺點： "The seats were uncomfortable and I couldn't sleep without getting a really stiff neck. The vegetarian oriental meal was bee hoon with vegetables but the amount of vegetables were a lot more than the bee hoon thus making the meal less than filling and satisfying."
優點： "Great service, great experience."
缺點： "I liked it all."
優點： "Fast boarding"
缺點： "Hot cabin. Chairs makes so much movement when the back of the chair where the folding table is moving. Chair movememt of the seatmeat is felt in the same rows of seats."
缺點： "Flight was cancelled during peak season with little notice time Lack of service Lack of compensation"
優點： "Flight arrived earlier than expected and the flight attendants were good and polite."
優點： "Service was good, but then that's expected."
缺點： "Leg room was bad... The foot rest attached to the seat in front of me kept lowering itself on its own."
優點： "Great entertainment, good service, clean plane."
缺點： "The lasagna was pretty dry and meh."
優點： "Singapore air has amongst the best service out of all airlines."
優點： "Price and convenience."
缺點： "The choice of entertainment was poor. The seats were so hard I had to sit on a blanket, the entertainment system was antiquated. They also ran out of food choices."
優點： "The stewardesses were extremely professional- attentive & pleasant. The toilet was well equipped. There was no delay in taking off Boarding was orderly & efficient & quick and so was disembarking. The snacks were nice- ice cream, apples, chops, sandwiches. Many other airlines don't even provide snacks on these long flights. The seats in wconomy were roomy & confortable."
缺點： "I can't think of anything that was bad but I didn't enjoy the breakfast. I would have preferred an American breakfast. It was a mixture of shrimp, potato & brocolli. Ivwould have pregerred a criossant & yogurt to the tiramisu & roll."
優點： "The movies"
缺點： "I had no space in my seat for 10 hours The internet I purchased was a scam that last for 15 mins It took forever to deplane The food was horrible"
Delayed 3 times and keeping saying people to sit down. No clear lines or clear instructions when checkin or boarding. Rude staff. Great pilots though. Experience some lost and found situation at IST. The worse nightmare ever. Staff keep sending me to different people: information desk to lost and found inside gate then to inside TK desk then TK send to outside gate lost and found saying go through customs. Customs say no goes there etc… after 1.5 hrs finally able to find the right lost and found. What make things worse is noone offers to take the luggage. We found someone stuff with passport and we just trying to give it back… why made things so hard on us
Flight for delayed for no reason for 6 hours
This was the worst meal I ever had on a flight. It was undercooked pasta with unflavored tomato paste. Horrible.
缺點： "New Istambul airport requires walking 20-25 minutes when arriving and the same amount when departing. Even if huge you need to take a bus a walk under the rain. Bad planning"
優點： "The flight schedule was on time"
優點： "plenty of food that was good quality, lots of entertainment options, usb to charge. flight attendants very nice and helpful. one of the best international flights in a while."
缺點： "seats recline so much that when the person is reclined in front of you, almost like they're laying in your lap! but this can also be nice for your own reclining."
缺點： "To long of a flight"
優點： "Food & entertainment"
缺點： "Boarding, narrow seats for a 7 hours flight & lost baggage"
缺點： "Same problem as the first segment (see above)"
缺點： "the flight it was on time and the personal on the board it was very nice"
優點： "Crew was very helpful & friendly. Cabin was well pressurized."
優點： "Price of ticket Clean bathrooms"
缺點： "I was sitting next to toddlers, who were crying and hyper. I think they should assign special section for parents with kids under 5. Felt sick after dinner with aubergine rice and mince meat. Food was not optimum quality. Crew was good but some could smile some more! Seats were stained and old, but reasonably comfy."
優點： "Overall it was ok. I enjoyed the leg space."
缺點： "I suppose it's just a matter of different manners"
優點： "Good personal movie choices"
缺點： "Taking a bus to plane"
優點： "The flight attendants were helpful and did extra to make the experience more enjoyable. They served with warm and sincere smile. Service and food were good."
缺點： "Comfort seats are missed greatly. Boarding area and process should be revised/reviewed for improvement."
優點： "One of the best airlines. The Boring team in Cluj was really pleasant and courteous"
缺點： "No subtitles in foreign languages"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Great experience for my first international flight."
優點： "I appreciate the food service -- receiving two full meals for the 12-hour flight is critical to maintaining a relatively good mood."
缺點： "I didn't like that the ticket desk doesn't know the regulations on what deices are or are not allowed on the aircraft. I really didn't like having my e-reader taken away from me when changing planes in Istanbul (with no explanation as to what was happening or how I'd get it back) nor the fact that over 200 people had to pick up devices at JFK and only two employees were retrieving them."
優點： "The flight took off and landed as scheduled. Boarding was quick and without any hassle. Food was served with in an effective way, and in a friendly manner. Food and drinks were of a good quality and passengers were taken into consideration. Thank you very much."
缺點： "I have nothing to complain about. I did not at any time feel disappointed about anything."
缺點： "It didn't happen and I wasn't notified"
缺點： "My mother has immobility issues.. the website did not have a section for handycap I had to tell the airlines we got to the gate.. all other websites like Expedia has this option.. disappointed"
優點： "I like the food served on Istanbul-Kabul leg of my trip. A bit different from the usual menu but really good. Boarding, departure, and arrival were on schedule."
缺點： "It was raining a bit but we had to ride the shuttle bus from and to the plane. We got wet while climbing the stairs to the plane. I wish we used the tube gate instead."
優點： "Excellent air lines overall. From the hospitality of the crew and all their efforts did not go unnoticed. The food was great and the selection of entertainment that was available was much needed for a 10 hr flight."
缺點： "The only issue I had was the WIFI. I was unsuccessful in logging on after a couple of hours and a million attempts. Trying everything but was unable to get my a lot of work done, so it was unproductive time for me."
優點： "Food is always good."
缺點： "They let everyone board at the same time, REALLY??? Eco seats were tiny for a 12 hour flight, miserably uncomfortable."
優點： "such an accommodating airline. Great customer service"
優點： "on time, fast boarding, food ok for distance, entertainment ok for distance"
缺點： "Crew not very motivated, almost rude; gate at end of airport in Istanbul, ear plugs are bad"
缺點： "No TV's, but ok it was a short flight."
優點： "good food, offer different drinks, good service and polite, The take off and landing were so smooth."
缺點： "all movies offer subtitles, can't turn off which some people might feel disturbing"
優點： "Crew were exceptionally warm and pleasant, and made me feel more than welcome onboard."
缺點： "This was one of the worst days of my life, health-wise, so it could be that my observation of the passage of time was somewhat distorted, but Turkish did everything either slowly, or more slowly on this day. First, name two things on a flight line that are wheeled, movable objects. Did you answer bus and plane? Well done. So if both bus AND plane are theoretically mobile, why then must I endure a long walk AND a long bus ride? Boarding was an hour-long event, probably due again to inefficient ground services. I fell asleep and woke up twice before it was over."
優點： "very nice flight."
缺點： "The vegetarian dish could not be arranged in this case, although it was totally the fault of the third party website"
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "Everything was perfect"
缺點： "Terible transit info. No information / custmoer service help at all in Istambul. Rude and unwilling to help airport employees! Gate changet without notice/ almost lost transit flight.. Turkis airline crew did not come by during flight until breakfast. Sooo thirsty...."
優點： "I like the comfort of the interior, the entertainment."
缺點： "I did not quite like the food. The macaroni dish, I did not like particularly. Didn't eat it at all. Chinyere"
優點： "In general, service was of good quality. Crew very attentive. The film selection was outstanding. Routing was good. I would not hesitate to take this flight again. Seat are comfortable, although somewhat old-fashioned. In general, I think that this is an excellent airline, my choice for the future."
缺點： "There was some confusion in boarding, due to a gate change not clearly announced ahead of time. But I do not wish to overstate this, since I was satisfied in general."
優點： "Best movie selection, best food. They even came around with pieces of Turkish delight right after we took off. Turkish Air makes it worth flying through Istanbul to get to western Europe!!"
優點： "same as above with fligt from Mumbai to Miamis"
缺點： "same as the return flight.Did not like the food"
優點： "Entertainment is excellent"
缺點： "There is no room for people on the plane, my luggage has been left istanbul"
優點： "I was very comfortable as there were empty seats in my row and I could sleep a bit. Also I have a bad hip and the extra room was very helpful for adjusting my position as needed. food was good and staff pleasant. I enjoyed 2 movies."
缺點： "The bathroom facility which I used on the plane was very dirty at the time I used it."
缺點： "My seat did not recline and was broken. I was not happy about this as it was a 10 hour flight, and could not get comfortable"
Tuna cans planes. Super small seats. Very uncomfortable
The attendants were friendly and very attentive.
Serve some food to Main Cabin like Comfort +.
The Pilot were very professional to Explain what direction the plan will take to get La gaurdia .That what I like best 👌👍5*
The flight departed late and the interior temperature was very cold for the first hour of the flight. Eventually it warmed up to a normal temperature. The crew was great. My seat in comfort class was comfortable. There was no food served---only snacks.
The flight attendants were happy!
優點： "I wish the airlines, all airlines would keep the middle seat vacant on all flights!! Such a comfortable feeling and flight. I’ve flown multiple times this summer during Covid, having that middle seat vacant has made traveling by air for me a very good, comfortable thing again. Don’t ever go back to packing us in like cattle car flights!!"
缺點： "TVs/outlets on my side and section of the plane were not working."
優點： "They did not clean with antiseptic the tray tables and tv screens between flights. Because of corona virus scare. I asked stewardess and she said no"
優點： "The crew was very helpful and the seats were comfortable"
優點： "The atl to bwi leg was not great. No inflight entertainment and the aircraft looked old."
缺點： "A newer aircraft that doesn't show its age would be nice"
優點： "Kudos to the employees who really tried to help rather than pay mere lip service."
缺點： "The plane experienced a mechanical issue forcing us to return to the gate after waiting for an hour. The staff was clearly overwhelmed and focused on moving us along (Cheryl) rather than resolving our need to reach our destinations.it wasn’t until we found one extremely patient and persistent employee (LaShondra-?) who booked us through NYC rather than Atlanta so we reached Rochester on the same day. So the questions are- why don’t the airport hold a larger inventory of parts, why aren’t there back up planes and why doesn’t the software better cope with these types of situations?"
優點： "Crew was lovely"
缺點： "Flight was delayed 8 hours. Both the pilots and flight attendants timed out at different times. After boarding we had to deplane because crew was timing out. Had to fly new crew in from Atlanta. Was in airport from 10:50am to 8pm with airlines offering a bag of chips and water."
缺點： "Not cancelling our flight"
缺點： "Plane was FREEZING!!!"
缺點： "the flight was delayed and so I missed my train home"
優點： "I liked that we were able to use the go go entertainment from the headrest. Lots of things to choose from to watch"
缺點： "We could of been on time, we had a connection I. Atlanta and had 15 minutes to spare"
優點： "Flight timing and gate arrival"
優點： "Terrific service."
缺點： "Everything was great."
缺點： "Full flight. We weren’t able to chose our seats and were put in middle seats in different rows."
優點： "Boarding was on time; flight departures on time and arrived earlier than expected! Pilot told us exactly what was the status and gave us updates; cabin was well air conditioned; flight attendants were friendly; bags came out very quick! Very nice flight"
優點： "The crew was very accommodating and found me a new seat when I requested one."
缺點： "My assigned seat was next to a morbidly obese man. He overflowed his seat and took up at least five inches of my seat. The seats have become so narrow that even an average weight male has trouble fitting his shoulders into the seats."
優點： "The flight attendant, Winsom, was fantastic."
優點： "Delta gate agents kept everyone well informed and updated as to new boarding time/procedure"
缺點： "Flight was delayed by 4 hours and reason was not explained or obvious"
缺點： "On time and nice media"
優點： "The gentleman that was calling zone 1, etc etc. was amazing. I should have grabbed his name. Kept us informed and thanked us and really appreciated our business. He rocked!"
優點： "The crew did the best they could under the circumstances."
缺點： "The flight was scheduled for 7:45 pm. Due to the storm the day before, my flight out of Miami was cancelled and I was told that the flight out of W Palm Beach was my only option. I paid $150 for an Uber at 4 pm. At 6:37, I got an email with news of a two hour delay. I would’ve appreciated an earlier notice. But much worse was the boarding experience. As half the passengers had boarded, someone announced that we had to have everyone boarded and seated in 5 minutes, or else the crew would time out, and we’d have to stay in WPalm. This set off a frenzy, with seated passengers yelling at the people boarding to hurry!! I was told by the pilot while exiting in LGA, that we made it by 30 seconds! It could’ve been handled so much better!"
優點： "That I had room to accommodate my at the time disability and the crew members amazing"
缺點： "No Tv at all."
優點： "Smooth take off and landing"
優點： "I was not able to change seats..."
優點： "On time; safe flight"
缺點： "Service from boarding to landing was impersonal. No headphones etc. Etc."
優點： "The stewards and flight was overall fine. In fact I found the stewards to Atlanta from West Palm very accommodating."
缺點： "I have reservation on booking Comfort plus next time I fly though. There appeared to be no difference in the seating or service as economy. A lesson learn I guess. I will atillflyDelta but stick to economy. I saw no perks"
優點： "Just getting to my destination"
缺點： "Service very poor and seats very uncomfortable"
優點： "Staff on the plane was courteous although they skipped half of us for snacks & forgot some requests for water"
缺點： "Was not able to check in online. Was not able to select my seat online. I was told I would be able to do both of these things. Spent 30 minutes trying to find a number to someone at Delta to check in & select seat. I was in Australia & all Delta offices were closed because it was Sunday. Although I had an internationally calling plan, no calls to Delta US would go through. finally found someone through a back channel that would help me. We boarded an hour late, and staff would not answer any of our questions about what was going on or how late we would arrive (they sped up the fight so that we landed on time). Flight ran out of drinking WATER after the first service. Half of our section (Economy Plus) was skipped for snacks. An unruly child was allowed to scream for almost the entire flight & was running up & down the aisles. NOTHING was said to the parents by staff members. Was absolutely the worst behaving child with who I've had to fly."
缺點： "Flight left late and missed connecting flight in Atlanta. It's 9:30 pm and I'm still stuck in Atlanta airport."
優點： "On time. Funny pilot"
缺點： "long wait and delayed flight"
優點： "Crew did an outstanding job"
缺點： "No entertainment"
優點： "Clean, polite, informed"
優點： "Got from point A to point B"
缺點： "nothing all was good as expected."
缺點： "Flight was 7 hours delayed and every 2 hours of waiting they delayed the flight 2 more hours"
優點： "Comfortable seats, the crew on board was nice"
缺點： "Boarding and unboarding was unorganized and hectic. Also the crew broke my luggage and because I didn't go to the counter right afterwards I can't be reimbursed for it"
優點： "Left on time. Boarded easily and arrived early"
缺點： "Flying :)"
優點： "Excellent crew. Better drinks in comfort plus BUT NO SCOTCH!! Bummer."
缺點： "Seats are NOT comfortable even in special comfort plus ( too thin)."
優點： "The flight crew was great"
Some of the finest flight attendants, and they were kind.
We did not have to wear stupid masks!
Delayed original flight multiple times. Then rebooked us on a flight from Miami. Sat thru an hour and a half taxi ride through rush hour. During check-in none of the terminals worked and all passengers had to wait in huge lines for manual processing. Once aboard the plane we waited for two hours for mechanical issues. Finally they tell us to leave the plane walk to the other end of another gate in the airport for a few plane only to discover it isn't scheduled to leave for another hour. I never would have purchased this flight. Because of all this I missed dinner and I have dietary restrictions that eliminate most food available in an airport. Other health issues keeping me stressed and up this late for a red eye flight will almost certainly trigger a migraine ruining my vacation. On top of all this I'm still paying full price!
Flight was no more than average. On time,, clean, decent beverage service, OK landing.
Entertainment options were great! You had my tomato juice choice thank you. The boarding was so fast and efficient that we took off earlier than our flight time. Thank you for allowing a carry on and personal item without charging What could be better: on the flight to Florida both my cup and my friends cup broke and the juice from mine and water from hers leaked. The plastic is very fragile.
For the umpteenth time, the airlines did not pick-up my TSA Precheck on my app boarding pass
The pretzels were ok, but a wider assortment of snack choices would be better.
缺點： "Less Fully packed plane during Covid"
缺點： "Entertainment and food/drinks"
優點： "The crew was great and separation of passengers unless traveling together was great as well!"
缺點： "My luggage was completely soaked, ruining important paperwork, clothing and even my parking lot ticket for me to exit the parking garage. Apparently they didn’t even try to cover the passengers luggage."
缺點： "plane stated wifi available but did not work. plane was outdated also no power at seats available"
優點： "American is our main airline and We never are disappointed"
優點： "Attendant was fun."
優點： "The crew was friendly, check in and security went pretty quick. The plane was clean and the ride was safe and smoothly"
缺點： "The plane door got stuck and delayed us for a while. It cost $30 to check my bag. They gave me 2 cookies to eat on, one on each flight. Anything else was $10 bucks or so. Even a bag of chips would have been an upgrade. I miss the days when everything wasn’t an extra fee."
優點： "Flight arrived early. Stewardess although newer was attentive"
缺點： "Nothing the flight was great"
優點： "Areas of schede with flights. No incidents."
缺點： "Oversold on the way out. Didnt affect me. It could have."
缺點： "Delay wasn’t explained, crew/staff was mediocre"
優點： "Free movie. Informative announcements - friendlier than usual. They told us we were going to take off an hour late due to bad weather in Philly, but it turned out to be only 1/2 hour, and we arrived only 15 minutes late than scheduled. Not so bad."
缺點： "The seat seemed a little lumpy or uneven. I usually don't purchase meals, but thought I would this time. However, meals weren't available."
優點： "Newer plane. Standard American amenities. Fast WiFi and live TV channels."
優點： "Is not only the most convenient airport for our flying, but we always have a good experience. Loyalty paid. And we are AA clients for more than 25 years. ."
缺點： "I would like if they offer a better quality of drinks (wine, Prosecco) in first class. Now they can buy a French wines for a great Rices"
優點： "Clean airplanes. Customer service at PBI was great. Fake smiles. Charging in economy"
缺點： "No entertainment (tv wasn't working), FAs doing the bare minimum. No help even when traveling with a small child."
優點： "The cookies. Quiet plane."
缺點： "Took longer to take off than the flight to Buffalo."
缺點： "Noting all was great"
缺點： "I do not like nor eat your cookies. You could do better."
優點： "Easy normal flight"
缺點： "Congestion in Chicago sat on runway 30 min"
優點： "The empty sit next to me"
缺點： "The very basic food. Having to argue to get extra water to drink when I got seriously dehidrated The limited choice in movies"
優點： "I was Happy with the free soda I got. That’s about it."
缺點： "Well my flight to Milwaukee was delayed 3 times and then canceled. Thankfully my moms flight with south west had open seats so I bought a ticket on that flight while everyone and there mom was at the ticket counter trying to change their flights. And then on the way back to Florida, my flight was delayed twice, and I almost missed my connecting flight. One of the worst experiences flying. Then I was Told I couldnt Get a partial refund for the flight that was canceled to Wisconsin"
優點： "Seats were comfortable."
缺點： "Flight attends were slightly curt."
優點： "I liked how friendly the staff was. All the attendance were helpful and always happy to help."
缺點： "I know this isn’t Kayak’s issue but American Airlines literally forgot to put fuel into the plane. We were delayed for over an hour and luckily I made my connection in Charlotte but only because they held the flight and it was not full. Had it been full I would have lost my seat."
優點： "Mostly everyrhing"
缺點： "Food was so so"
優點： "On time and clean"
缺點： "No legroom! Felt like a caged animal. No power for my devices."
優點： "Always we have a good experience"
缺點： "The aircraft was extremely too hot"
優點： "Quick and smooth flight."
優點： "The quick boarding and kind flight attendants"
缺點： "Seat wouldn't recline. Somewhat nauseous smell at first."
缺點： "You will never change anything. It doesn't matter."
優點： "The planes and staff were excellent!!!"
缺點： "Hated the layovers!!!"
優點： "Very efficient boarding, new plane"
優點： "flight left and arrived on time. Service was efficient and friendly."
優點： "Flight oversold. Couldn't use online system to book flight, so went 3 hours early to check in. Told couldn't check in still, had to do it at the gate. Then flight delayed two hours. No communication."
優點： "The entertainment is modern and had a good mix of movies and music."
缺點： "It was crowded and and hot. I couldn't stand to go to the bathroom because the seat in front of me was leaned so far back."
缺點： "Purchased tickets for three of us weeks in advance. Purchased seat upgrades for all three of us for all four legs of our flight. Flight delayed for two hours. When boarding, one pass failed scan. They immediately printed another without comment. While in line to board my friend noticed they changed her seat from 4D to 36F. We returned to complain. They said that seat or middle seat in row 29is only choice. I said we paid for upgrade. They said to ask for a refund at LAX when landing at midnight. Asked passenger in 4D when he got his seat assignment - SAME DAY as flight, paid nothing for upgrade. I signed up for frequent flier program two weeks ago. Will be cancelling when card is received."
優點： "The crew was professional and polite."
優點： "On time arrival"
缺點： "Complimentary snacks"