缺點： "TVs/outlets on my side and section of the plane were not working."
優點： "They did not clean with antiseptic the tray tables and tv screens between flights. Because of corona virus scare. I asked stewardess and she said no"
優點： "The crew was very helpful and the seats were comfortable"
缺點： "flight left without 1/6 of the passengers. ¯\_(ツ)_/¯"
優點： "The atl to bwi leg was not great. No inflight entertainment and the aircraft looked old."
缺點： "A newer aircraft that doesn't show its age would be nice"
優點： "Kudos to the employees who really tried to help rather than pay mere lip service."
缺點： "The plane experienced a mechanical issue forcing us to return to the gate after waiting for an hour. The staff was clearly overwhelmed and focused on moving us along (Cheryl) rather than resolving our need to reach our destinations.it wasn’t until we found one extremely patient and persistent employee (LaShondra-?) who booked us through NYC rather than Atlanta so we reached Rochester on the same day. So the questions are- why don’t the airport hold a larger inventory of parts, why aren’t there back up planes and why doesn’t the software better cope with these types of situations?"
優點： "live tv, watched the formula one race"
缺點： "Seats were not comfortable, and the side panel at my feet was broken off and i could see through the floor of the plane"
優點： "Entertainment was great , also being able to watch live tv. Cabin crew were good"
缺點： "Be on time , delayed for an hour"
缺點： "Plane was late taking off. Crew did not provide water when requested. They were busy with beverages that they could sell at a cost."
優點： "Crew was lovely"
缺點： "Flight was delayed 8 hours. Both the pilots and flight attendants timed out at different times. After boarding we had to deplane because crew was timing out. Had to fly new crew in from Atlanta. Was in airport from 10:50am to 8pm with airlines offering a bag of chips and water."
缺點： "Not cancelling our flight"
優點： "Use my built up miles for the SEA-ANC leg of our trip, as to physically price it out as one ticket usually increases the fare by 300-600 u$d depending upon time of year. As it was the tail end of an already long journey (OKA-ICN/ICN-SEA), booked the First Class Cabin. Every mile was worth it."
優點： "Clean Washroom"
缺點： "N A"
缺點： "2 seats and neither tv/entertainment centres worked....unacceptable on a 10 hr flight!"
缺點： "Plane was FREEZING!!!"
缺點： "the flight was delayed and so I missed my train home"
優點： "extra legroom of comfort plus zone"
缺點： "Bordung process runs smoother now that the order is made clear ahead of time. In jfk they did not have the columns marked “comfort” “priority? “Main 3”, etc, like they had at Reagan arpoirt in DC"
優點： "Seating was fine"
缺點： "Did not have a wheelchair waiting for my wife when we arrived in LAX"
缺點： "No issues at all"
缺點： "I fly regular this was an excellent flight"
優點： "Crew was great."
缺點： "Had to collect & re check luggage between flights. Couldn't they have been transferred to the next aircraft?"
優點： "I liked that we were able to use the go go entertainment from the headrest. Lots of things to choose from to watch"
缺點： "We could of been on time, we had a connection I. Atlanta and had 15 minutes to spare"
優點： "The crew was excellent"
缺點： "We had mechanical problems and had to come back to Atlanta, get off our plane and get on another one"
優點： "Very friendly cabin crew. Comfortable and food was good and drinks and water was plentiful. I would highly recommend Delta for transatlantic flights,compared to so called 4* airline Aer Lingus, then Delta are a 6* in comparison"
優點： "Flight was early into New Orleans"
缺點： "Flight had a lot of turbulence"
優點： "Staff and flight were good"
缺點： "The chicken dinner was mediocre"
缺點： "Every thing was excellent"
優點： "Flight timing and gate arrival"
優點： "Terrific service."
缺點： "Everything was great."
優點： "Food was decent and crew were nice enough"
缺點： "Seat space was small and cramped. Entertainment was poor unfortunately"
缺點： "Plane journey awful. Speaker had a loud buzzing noise all the time so never heard a word bad landing. Rattling plane Very cold."
優點： "very nice and willing stewardesses"
缺點： "tragic little place for legs, lack of space"
缺點： "Full flight. We weren’t able to chose our seats and were put in middle seats in different rows."
優點： "The inflight entertainment options were nice, I enjoyed the flight status option, and the USB port was very helpful."
缺點： "Three hour delay due to wiring issues, cramped seating that made it impossible to get even the most basic of maps, and our flight attendant was upset that we didn't notify them that we were vegans in advance. We didn't know that they had vegan options, and weren't upset about not eating the in-flight meals. She was much more upset about it than we were and it made me uncomfortable refusing the food that I knew I couldn't eat. Other passengers even asked us if we had eaten anything. It was almost embarrassing."
缺點： "flights all on Delta - about one a week for 3 months straight - and yet when Delta cancelled my flight and re-booked they did not give me any upgrade or loyalty as I saw it - I had paid extra for Delta Comfort and they told me the flight they re-booked me on simply did not have any comfort available. However, I was not the one canceling the flight and re-booking - that is their problem and after so much loyalty for years I feel like I should have gotten some kind of upgrade for free...If I have to cancel - I have to pay fees - but if they cancel - I lose ...despite being a very loyal SkyMiles customer. I am quite disillusioned with Delta now and will have to look around to see what other airlines there are now - and my entire family - and what kind of loyalty they give to their loyal customers. It needs to be a two-way"
優點： "Boarding was on time; flight departures on time and arrived earlier than expected! Pilot told us exactly what was the status and gave us updates; cabin was well air conditioned; flight attendants were friendly; bags came out very quick! Very nice flight"
優點： "The crew was very accommodating and found me a new seat when I requested one."
缺點： "My assigned seat was next to a morbidly obese man. He overflowed his seat and took up at least five inches of my seat. The seats have become so narrow that even an average weight male has trouble fitting his shoulders into the seats."
缺點： "The landing was somewhat frightening."
優點： "On time"
缺點： "Take a long time to taxi to the gate & getting off the plane."
優點： "good flight and pleasant staff"
缺點： "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"
優點： "Snacks & drinks & TV movies good"
缺點： "One hostess was very rude & slow forget our headphones Kept getting me to help her with getting attention of other hostesses also very bad at giving snacks and kept my husband and another man waiting for 10 mins while she gathered rubbish despite repeated requests which would have been easy as she was at the front of plane obviously unsuited for this position"
優點： "Nice crew, no delays"
優點： "This was our first time flying Delta and it was a very pleasurable experience. Boarding was very straight forward and the seats allocated comfortable. A surprise for us was being asked if we would like to move seats from the back of the aircraft to Comfort Economy (we think it was to do with weight balance! but appreciated very much none the less). The flight attendants were very professional and helpful, as you would hope all attendants on all airlines would be. We'd gladly fly Delta again anytime."
優點： "The on time departure. The air hostesses were very attentive. Fast baggage arrival"
缺點： "My flight was delayed several times and had to rebook. Total delays were > 6 hours."
優點： "The crew was great and separation of passengers unless traveling together was great as well!"
缺點： "My luggage was completely soaked, ruining important paperwork, clothing and even my parking lot ticket for me to exit the parking garage. Apparently they didn’t even try to cover the passengers luggage."
缺點： "plane stated wifi available but did not work. plane was outdated also no power at seats available"
缺點： "Wheel got stuck during takeoff. Had to fly standby to get home. Originally told I would not get home that day. It was 8 am"
優點： "American is our main airline and We never are disappointed"
優點： "Attendant was fun."
優點： "The crew was friendly, check in and security went pretty quick. The plane was clean and the ride was safe and smoothly"
缺點： "The plane door got stuck and delayed us for a while. It cost $30 to check my bag. They gave me 2 cookies to eat on, one on each flight. Anything else was $10 bucks or so. Even a bag of chips would have been an upgrade. I miss the days when everything wasn’t an extra fee."
優點： "Flight arrived early. Stewardess although newer was attentive"
缺點： "Nothing the flight was great"
優點： "Areas of schede with flights. No incidents."
缺點： "Oversold on the way out. Didnt affect me. It could have."
缺點： "Delay wasn’t explained, crew/staff was mediocre"
優點： "Free movie. Informative announcements - friendlier than usual. They told us we were going to take off an hour late due to bad weather in Philly, but it turned out to be only 1/2 hour, and we arrived only 15 minutes late than scheduled. Not so bad."
缺點： "The seat seemed a little lumpy or uneven. I usually don't purchase meals, but thought I would this time. However, meals weren't available."
優點： "Newer plane. Standard American amenities. Fast WiFi and live TV channels."
缺點： "I did not make it there."
優點： "Is not only the most convenient airport for our flying, but we always have a good experience. Loyalty paid. And we are AA clients for more than 25 years. ."
缺點： "I would like if they offer a better quality of drinks (wine, Prosecco) in first class. Now they can buy a French wines for a great Rices"
優點： "Clean airplanes. Customer service at PBI was great. Fake smiles. Charging in economy"
缺點： "No entertainment (tv wasn't working), FAs doing the bare minimum. No help even when traveling with a small child."
優點： "The cookies. Quiet plane."
缺點： "Took longer to take off than the flight to Buffalo."
缺點： "Noting all was great"
缺點： "I do not like nor eat your cookies. You could do better."
優點： "Cabin crew were good. Their service was good. And quality of flight and food was good"
缺點： "My flight from dallas got delayed and hence I missed my flight to Bahrain from Heathrow. They hence booked me on a british airways flight, bt after i reached delhi, i did not receive my checked bags. I still have not received my checked bags"
優點： "Easy normal flight"
缺點： "Congestion in Chicago sat on runway 30 min"
優點： "I was Happy with the free soda I got. That’s about it."
缺點： "Well my flight to Milwaukee was delayed 3 times and then canceled. Thankfully my moms flight with south west had open seats so I bought a ticket on that flight while everyone and there mom was at the ticket counter trying to change their flights. And then on the way back to Florida, my flight was delayed twice, and I almost missed my connecting flight. One of the worst experiences flying. Then I was Told I couldnt Get a partial refund for the flight that was canceled to Wisconsin"
優點： "Seats were comfortable."
缺點： "Flight attends were slightly curt."
優點： "I liked how friendly the staff was. All the attendance were helpful and always happy to help."
缺點： "Not enough leg room for tall people unless you pay extra."
缺點： "I know this isn’t Kayak’s issue but American Airlines literally forgot to put fuel into the plane. We were delayed for over an hour and luckily I made my connection in Charlotte but only because they held the flight and it was not full. Had it been full I would have lost my seat."
優點： "On time and clean"
缺點： "No legroom! Felt like a caged animal. No power for my devices."
優點： "I like the service, how they were polite to me, and made me feel welcome."
缺點： "Very Bab flight never fly again with you"
優點： "Always we have a good experience"
優點： "This plane seemed newer than the outbound one with better electronic controls Except for the baggage check in process, security etc. moved quickly and smoothly."
缺點： "Very long wait at the Check in Counter. I'm an AA member, (>20 yrs) but NOT eligible for Priority Check- in ? The Italian counter people sometimes took >10 min. to check in individual families. I saw two agents at one check in where the two seemed to just be chatting?! We were in that line over 45 minutes! Our own check in only took 15 seconds! Gates VERY far from the Check In counter."
缺點： "The aircraft was extremely too hot"
優點： "The boarding process was easy and the seats were extra comfortable"
優點： "The quick boarding and kind flight attendants"
缺點： "Seat wouldn't recline. Somewhat nauseous smell at first."
優點： "Take off and landing was incredibly smooth, along with the 8 hour flight from NYC to Rome, Italy. Perhaps the best flight I've ever had."
缺點： "The food wasn't all that good but I didn't have high expectations."
缺點： "You will never change anything. It doesn't matter."
優點： "The planes and staff were excellent!!!"
缺點： "Hated the layovers!!!"
優點： "Plane was brand new. Nice to flight in a plane like this"
缺點： "Unexpected changes in the boarding gate, not clearly notified"
優點： "Very efficient boarding, new plane"
優點： "flight left and arrived on time. Service was efficient and friendly."
優點： "No problems"
優點： "Flight oversold. Couldn't use online system to book flight, so went 3 hours early to check in. Told couldn't check in still, had to do it at the gate. Then flight delayed two hours. No communication."
缺點： "my luggage was lost between Dallas and St petersburg russia and I waited 5 days to receive it"
優點： "It served the function of crossing the ocean. The crew was kind."
缺點： "The airplane was outdated. It did not have personal entertainment suites at each seat. I haven't flown across the ocean without being able to choose my own movie in 3 years. Also, because of the outdated entertainment suite, the headphone jack is located in the armrest to the side instead of in the seat back in front of you. This caused me to bend my 3.5mm headphone connection at one point while I was moving my leg, because the connection jack is located below thigh level. The temperature was unbearable, and could not be controlled by the flight crew. Dressed for winter weather and roasted for the entire flight. I actually was dehydrated when we landed because I was sweating for 7 hours crossing the ocean."
缺點： "Purchased tickets for three of us weeks in advance. Purchased seat upgrades for all three of us for all four legs of our flight. Flight delayed for two hours. When boarding, one pass failed scan. They immediately printed another without comment. While in line to board my friend noticed they changed her seat from 4D to 36F. We returned to complain. They said that seat or middle seat in row 29is only choice. I said we paid for upgrade. They said to ask for a refund at LAX when landing at midnight. Asked passenger in 4D when he got his seat assignment - SAME DAY as flight, paid nothing for upgrade. I signed up for frequent flier program two weeks ago. Will be cancelling when card is received."
優點： "The crew was professional and polite."
缺點： "The flight was delayed about 2 hours. The crew did not know what was going on and did not even care to update us. Once we had boarded it took about an hour for the crew to give us water! The airplane's size was too small and uncomfortable specially when flight was delayed and without water."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Finally got home"
缺點： "Arrived at gate at1:15 boarded at 6:25 4 hours waiting for plane to arrive"
優點： "Improved and smooth kiosk at check in, especially for basic economy ticket holder like me who is not allowed to do early online check in. Smooth and speedy security check point, and clear signs for me to find the terminal. Good amount Of reataurants and snack stores. Onboard wifi is great, especially I can use my points to purchase wifi."
缺點： "The check in kiosks during rush hours - there should be more staff on standby to help and coordinate the use of kiosks, like checkout line during the busy holiday retail store. This will speed up the check in and"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "I missed my original connecting flight in EWR because there was no gate available when we landed. After waiting several minutes, we taxiied to a different gate. I called customer service to let them know we were on the ground waiting for a gate assignment. Despite this, the flight boarded and left with several people missing the connection even though that flight pushed back later than its original time and departed almost an hour late. The plane was sitting there with the door closed. After that, I was put on the next available flight which was already delayed more than 2 hours. That delay extended even longer and was eventually cancelled due to weather. United CS reps were not willing to address passenger concerns. They closed the CS area in some portions of the airport forcing everyone to a very limited number of reps. I ended up having to rent a car and spending the first 5 hours of my birthday driving home. I should have been able to make my connecting flight and would have avoided the entire mess. Instead, I am out of my ticket price plus the additional cost of renting a car since my changed flight was cancelled due to weather not the gate assignment changes that originally caused me to miss the connection. What should have been a brief 4-5 hour trip ended up being almost a 20 hour day....United absolutely SUCKS!"
優點： "Free Tv because of the delay."
缺點： "Hot as hell, AC terrible. Cramp"
優點： "Both legs of flights went without a hitch"
優點： "Need say thank you to Nathan Robinson at Palm Beach Airport for his kindness and compassion towards me.Exceptional service rendered.Thanks to him I will definitely refer all my friends and colleagues to fly with United Airlines.Pilot and all crew were super.we even arrived earlier.Thanks United Airline Staff."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "Extremely rude crew :("
缺點： "Awful delayed by hours."
優點： "The crew were all very friendly"
缺點： "Was very close to other passengers felt no breathing room"
優點： "It was a good flight, not much turbulence, and I have not flown in several years. I was happy with my flight!"
缺點： "The seats and leg room are awful"
優點： "aisle seat"
缺點： "12 hour delay due to mechanical issues poor communication no leg room very narrow aisle for beverage cart and passengers attempting to get to restrooms"
優點： "On time."
優點： "Leg room"
缺點： "leg room was very tight & I weigh 145 pounds. Abe"
優點： "Nice plane, great crew. on time departure and early arrival."
缺點： "United has terrible boarding procedures... a problem most airlines have... they need to get it together to stop the mad rush to get on the plane... 5 boarding groups does absolutely nothing... On a side note many things could be improved by offering free checked baggage and charge for overhead bins.... so many delays, arguments and general aggravation caused by people struggling for overhead bin space... just have a guaranteed spot overhead for a fee.... no more aggravation period... when they started charging for checked bags but offered free carry on the problems got worse... flip it around and several problems go away... simple."
缺點： "United continues to drop the ball on every flights I take. I only fly them when I absolutely have to bring platinum on delta and mosaic on JetBlue. Consistently worse vs those two start to finish."
缺點： "Mad I had to check my luggage. Never used to have to, I usually carry on."
優點： "The first leg of the trip was very good and no complaints. Food and entertainment-N/A"
缺點： "Perhaps the people who have a tight connection could be allowed off of the plane first. I only had a half hour layover so by the time I got to the proper gate, I had missed my flight and had to wait eight hours for the next flight ."
優點： "Flight was quick, efficient and courteous flight attendants."
缺點： "United's inefficient practices resulted in a missed connection for which they did nothing to compensate me."
優點： "Boarding easy. I like the lines they formed for boarding zones"
缺點： "Delay for 2 hours"
優點： "On time. Great staff. Very clean planes."
優點： "Landed 20 minutes early...great flight. We choose UNITED everytime!"
優點： "The pilot was very kind and kept everyone well informed."
缺點： "For my first time flying alone along with my fear of flying, there was a power outage of some sort having to do with United Airlines, so we spent 40 extra minutes in the air doing circles. Before landing there was about 15 other planes waiting to reach their gates, but none were open because of lack of communication. We sat on the plane for an extra hour or so, with our seatbelts on, and moving no where. Just extra stress and frustration added to the flight."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
缺點： "Umm how about we were 3 hours late and missed out flight and had to spend $200 to rent a car at 1130pm and DRIVE 4 hours home? Not to mention we missed our connecting flight due to delays on United on the 16th! No food and no entertainment NOT HAPPY"
缺點： "Had to pay if you wanted to watch regular tv."
缺點： "They switched a lot of seats around. I was supposed to be in row 22 and was pushed to the back of the plane."
優點： "Gate agent with list of connecting flights was extremely helpful."
優點： "The service"
優點： "Crew was great"
缺點： "Cramped seating and you had to pay for entertainment."
優點： "Everything about my flight was amazing!"
優點： "Cabin crew were cheery and responsive, gate crew re-seated me in an exit row after several requests."
缺點： "Oversold flight and poor communication from ground crew to get a family with children seated together ended with passengers arguing loudly about the situation. Stressful and uncomfortable. Overpriced wi-fi."