優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Finally got home"
缺點： "Arrived at gate at1:15 boarded at 6:25 4 hours waiting for plane to arrive"
優點： "Improved and smooth kiosk at check in, especially for basic economy ticket holder like me who is not allowed to do early online check in. Smooth and speedy security check point, and clear signs for me to find the terminal. Good amount Of reataurants and snack stores. Onboard wifi is great, especially I can use my points to purchase wifi."
缺點： "The check in kiosks during rush hours - there should be more staff on standby to help and coordinate the use of kiosks, like checkout line during the busy holiday retail store. This will speed up the check in and"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "You didn't let me of a schedule change on my fight, make wait another day. Now more delay today"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Advertised great price that did not include luggage and changes were not permitted. Cancellation within 24 hours."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "Plane was too small"
優點： "Very happy the boarding agent booked us two seats together"
缺點： "I missed my original connecting flight in EWR because there was no gate available when we landed. After waiting several minutes, we taxiied to a different gate. I called customer service to let them know we were on the ground waiting for a gate assignment. Despite this, the flight boarded and left with several people missing the connection even though that flight pushed back later than its original time and departed almost an hour late. The plane was sitting there with the door closed. After that, I was put on the next available flight which was already delayed more than 2 hours. That delay extended even longer and was eventually cancelled due to weather. United CS reps were not willing to address passenger concerns. They closed the CS area in some portions of the airport forcing everyone to a very limited number of reps. I ended up having to rent a car and spending the first 5 hours of my birthday driving home. I should have been able to make my connecting flight and would have avoided the entire mess. Instead, I am out of my ticket price plus the additional cost of renting a car since my changed flight was cancelled due to weather not the gate assignment changes that originally caused me to miss the connection. What should have been a brief 4-5 hour trip ended up being almost a 20 hour day....United absolutely SUCKS!"
優點： "Free Tv because of the delay."
缺點： "Hot as hell, AC terrible. Cramp"
優點： "The crew was nice"
缺點： "The 3 hour delay and turbulence was horrible We landed and I'm sick as a dog It's taking 20 mins to get off the plane"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "The crew was friendly and helpful once the flight was underway."
缺點： "The check in people need to be more observant. If one's only allowed 2 carry ons, people carrying 3 or more items should not be allowed to board. Also, the on board crew should not allow people to stow more than 1 item in the overhead bins. I watched the woman in front of me store items in 3 different overhead bins."
缺點： "Extremely rude crew :("
缺點： "Awful delayed by hours."
優點： "The crew were all very friendly"
缺點： "Was very close to other passengers felt no breathing room"
優點： "It was a good flight, not much turbulence, and I have not flown in several years. I was happy with my flight!"
缺點： "The seats and leg room are awful"
優點： "On time."
優點： "Leg room"
優點： "Nice plane, great crew. on time departure and early arrival."
缺點： "United has terrible boarding procedures... a problem most airlines have... they need to get it together to stop the mad rush to get on the plane... 5 boarding groups does absolutely nothing... On a side note many things could be improved by offering free checked baggage and charge for overhead bins.... so many delays, arguments and general aggravation caused by people struggling for overhead bin space... just have a guaranteed spot overhead for a fee.... no more aggravation period... when they started charging for checked bags but offered free carry on the problems got worse... flip it around and several problems go away... simple."
缺點： "United continues to drop the ball on every flights I take. I only fly them when I absolutely have to bring platinum on delta and mosaic on JetBlue. Consistently worse vs those two start to finish."
缺點： "Mad I had to check my luggage. Never used to have to, I usually carry on."
優點： "The first leg of the trip was very good and no complaints. Food and entertainment-N/A"
缺點： "Perhaps the people who have a tight connection could be allowed off of the plane first. I only had a half hour layover so by the time I got to the proper gate, I had missed my flight and had to wait eight hours for the next flight ."
缺點： "United's inefficient practices resulted in a missed connection for which they did nothing to compensate me."
優點： "Boarding easy. I like the lines they formed for boarding zones"
缺點： "Delay for 2 hours"
優點： "The pilot was very kind and kept everyone well informed."
缺點： "For my first time flying alone along with my fear of flying, there was a power outage of some sort having to do with United Airlines, so we spent 40 extra minutes in the air doing circles. Before landing there was about 15 other planes waiting to reach their gates, but none were open because of lack of communication. We sat on the plane for an extra hour or so, with our seatbelts on, and moving no where. Just extra stress and frustration added to the flight."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
缺點： "Umm how about we were 3 hours late and missed out flight and had to spend $200 to rent a car at 1130pm and DRIVE 4 hours home? Not to mention we missed our connecting flight due to delays on United on the 16th! No food and no entertainment NOT HAPPY"
缺點： "Had to pay if you wanted to watch regular tv."
缺點： "They switched a lot of seats around. I was supposed to be in row 22 and was pushed to the back of the plane."
優點： "Gate agent with list of connecting flights was extremely helpful."
優點： "The service"
優點： "Crew was great"
缺點： "Cramped seating and you had to pay for entertainment."
優點： "Everything about my flight was amazing!"
優點： "Cabin crew were cheery and responsive, gate crew re-seated me in an exit row after several requests."
缺點： "Oversold flight and poor communication from ground crew to get a family with children seated together ended with passengers arguing loudly about the situation. Stressful and uncomfortable. Overpriced wi-fi."