It was perfect. Thank you so much!
Japan airlines feeds you even on 4-5hr flight alaska airlines you get a small package of cookies on 4-5hr flight
Easy flight boarded late but they made up the time
Never even got on the plane . Kayak and Japan airline poor customer service . Had boarding issues due to a layover restriction in Japan. Was notified less the 24hrs prior to departure time … worst worst
I book my tickets thru kayak.com and when we are boarding, 6 of us sit in 6 different places. I have 3 kids and a senior mother. The crew are nice, but not willing to work with other passengers to change the sit for us. Kayak didn't send the seat assignment ahead so I didn't know we are not sitting together. Specially 11 hrs flight. ☹️
There was a delay in our departure as they waited for transfer passengers. However, we arrived at LAX as scheduled.
優點： "The entertainment system, the leg room, the toilets with complimentary tooth brushes. JAL hit it out of the park."
缺點： "Not one thing."
缺點： "I didnt get bulk head seats that are near the restroom for my disabled father. He had a terrible flight"
優點： "Crew and service were outstanding!"
缺點： "I would have liked the ebooks section of the entertainment options expanded. I love to read and that would have greatly distracted from the discomfort of having to sit so long in such cramped quarters."
缺點： "Boarding in New York could have been better organized"
優點： "The crews were very kind and helpful."
優點： "Everything, the service and the food is great."
缺點： "Keep it up"
優點： "The crew provided excellent service and the food is really great."
缺點： "My only issue was the other travellers not related to JAL. I was unable to properly sleep due to the toddler's whining and the senior who stopped me from reclining my seat."
優點： "Food was amazing. But Yoshinoya wasn't a good idea, I do not eat beef."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Staff and service good"
缺點： "777-300 plane business class very old and tired"
優點： "The staff were fantastic nothing was too much trouble and great fun attitudes."
缺點： "No entertainment systems."
優點： "I wish all long haul flights were like this. Very clean and well maintained cabin space, good quality food, very attentive, helpful and polite cabin crew. Never thought I’d be able to say this, but the 14 hour flight with two young children in economy was a really enjoyable experience with JAL!"
缺點： "Really no complaints"
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Crew was great, just like Japanese specific hospitality. Crew clean up toilet and keep refilling toilet supply. Airplane was nice and clean. Entertainment equipment was up to date."
缺點： "I could not log in in JAL website using mileage account. They said it has been maintanance mode for a while and could not tell when it would be completed. I tried a month later but the problem was not solved. They foward any problems and inquiries to reservation center but calling the number won't find anyone to talk. Always they put me on hold for hours and never reached anyone. I have food allergy and tried to request for special meals but the option was not there under my eticket number as described in their website. They say the option may not be available because I purchased my ticket from 3rd party, not from JAL or it was code share flight. Very inconvenient. I had to skip 2 meals out of 3in leaving for Japan. I got very hungry at the end of the flight...."
優點： "Professionalism with friendliness of the crew and the service provided."
缺點： "No issues with flight and boarding."
優點： "Flight time was not bad, not too long"
缺點： "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
優點： "This was my first time to travel with JAL. They take excellent care of all of their passengers. The flights did not seem to be as long as they were. I was very comfortable."
優點： "The staff were awesome. The facilities were good."
優點： "Hostesses were very nice. Lot's of room in aisles."
缺點： "Food was okay. Not a great choice of movies."
優點： "The staff was attentive. The seats are comfortable. The in-flight entertainment is great!"
缺點： "The headphone jacks are temperamental. If I put the headphone jack all the way in the port it would only play in the right ear of my headphone. On my flight to Tokyo and on my flight home the same thing happened. You has to pull the headphone jack out slightly to get sound in both earbuds."
缺點： "Everything was great!"
優點： "Japan Airlines still provides all the services to make for a comfortable journey. The airline staff are excellent, the food is good and there are no bag fees."
缺點： "I did not like that we could not book our seats until 72h before departure."
優點： "Awesome experience, nothing like any other. Will fly again."
優點： "The crews were polite and reliable. No bossy or mean like other airlines. they moved prompt, no running or fast walk on aisles, so that passengers can ask things easily. Food was much better comparing with any other companies. The boarding time was delayed one hour, however we landed japan 2, 3 mins later than the estimated arrival time. Landing technique was beautiful. American, United, ANA which I flew caused me have a deep Earache. I didn't get any pain from this flight. I am already scared of returning flight with American airplines."
優點： "everything was perfect!!"
優點： "Everything was good, solid across the board. Nothing to not like. I especially liked the legroom in economy. Probably the best legroom I"ve had in economy."
缺點： "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
優點： "Last minute accommodation for Muslim meal was awesome!"
缺點： "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
優點： "Very attentive and polite staff. Was given a free upgrade as well, very much appreciated."
優點： "Great flight attendants"
缺點： "Japanese food not great"
優點： "Upgraded to premium economy and the seat was comfortable. However the food was lacking. The snack was a collection of overly sweet bars and bread. The meal was okay."
優點： "JAL is the best airline I've ever flown."
缺點： "Food isn't to my liking but was good."
優點： "The bathroom is super clean."
缺點： "Maybe you can make some alterations with your meal offerings."
缺點： "All passengers were onboard but the captain said that we need to go out and change to another airplane at different gate too (note: the changes made after passengers on board)"
優點： "They provide us slipper for in flight comfort"
缺點： "Old aircraft"
Had I paid full fare for my Business ticket instead of upgrading from Economy, I’d be asking for my money back. Emirates are seemingly renowned for their Business Class product however in this case it was pretty poor and I’d say even BA or Virgin Premium Economy is a better product. The cabin on the 777-300 is dated and lack of private screen means that if you start a film before someone next to you, you can see what’s coming but even worse, as there was no amenity kit with an eye mask it’s hard to sleep with two bright screens in front of you. The food was mediocre and well below anything I’ve had on BA or any US carrier with only a single meal service offered on a 7 hour flight. Seriously unimpressed and would not travel Emirate again.
All up to great standard for Economy seats. Appreciated careful approach to COVID protocols and efficient service throughout. Also minimum delays at Dubai. Will definitely consider Emirates first for next UK/Europe trip! Only improvement could be the breakfasts being too starchy - too many breads, rolls etc, otherwise good.
優點： "Crew was amazing and very helpful"
缺點： "The wheel chairs was a bit scarce so we had to walk far distances at Dubai airport"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "Upgraded to first class!"
優點： "Emirates is the best airline I have traveled with. The Dubai Lounge and general service is just outstanding"
優點： "Crew, food, seats were great (my route was empty on the first flight, so I could lay down across other seats). They provided amenity kids even in economy class."
缺點： "The connection was too tight. A staff member led us to a bus to the next terminal, but left at security without a word. I ended up running from security all the way to my gate, feeling I was going to miss my flight. They still had the gate open past the scheduled time, but wish I didn't have to run."
優點： "Everything was excellent."
優點： "Relaxing Cabin crew were awesome"
缺點： "Not that I can think if"
優點： "cheuk in 快！吾使等太耐！"
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
優點： "Neat and clean. People at Newark airport"
缺點： "Service of air host. Attitude of people at Dubai airport"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "Jumbo jet plane was fantastic."
缺點： "None for now"
優點： "Good service"
缺點： "Old plane"
優點： "Everything is really amazing about UAE, service, amenities, entertainment options, leg room."
缺點： "Before the plan even took off for our 14+ hour flight I could tell the seat was uncomfortable, and it was going to be an issue. I don't know why this would be overlooked, as everything else was best in class, but it made for a fairly uncomfortable experience."
優點： "Good serevice"
缺點： "food provided is not good. All western style most passengers are from Asia"
優點： "staff is nice"
缺點： "Seats are not as comfortable as other airlines. Baggage lost. Took 30 hours for us to receive. Flight to jfk seems to be cancelled due to weather, but it is very unclear due to no communication from Emirates."
優點： "Our seats & the crew."
缺點： "Food was ok & entertainment was ok but not great."
優點： "Helpful staff,gave me seats requested,meals pretty good,good entertainment,even got to see despicable me 3 and didn't need a kid."
缺點： "Would have loved business class,but what can u do,only thing was I had to remind about my skywards miles.."
優點： "Good space for economy class"
缺點： "Announce duty free on flight is closing soon so if interested to purchase last min pls check with crew...by the time you get hold of crew I find out it’s closed - all in 5 mins, from the time I saw message and spoke with crew member it was shut. Should give a little more time on announcements, enough to get a crew member and see products to purchase."
優點： "It was much better than first leg from Ft Lauderdale to Dubai, better plane, better service, better food, better entertainment"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Food and crew were great"
缺點： "Entertainment was horrible...it was connected for the first 2 hours only then got disconnected for the whole flight duration...I couldn’t watch any movie, tv show, music, live tv, and the crew tried to reset the screen several times with no success, then it worked again in the last hour...I travelled on business class and paid the extra charge for better service"
優點： "Most of the crew was nice and accommodating"
缺點： "There was a hair in my food. Seats 46a and 46b were very constricting, leaving it very uncomfortable for sitting."
缺點： "We already quoted vegetarian but they failed to serve vegetarian, but they arranged substitute that is happy to me."
缺點： "Me, my husband and my daughter didnt get seats together in the aircraft though we checked in before 48 hours."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Emirates is still the best option for travel from Seattle to South Asia. Flight time is convenient and boarding process is flawless as always,"
缺點： "In flight meal service and staff attention is not the same as a few years ago. The fees on advance seat selection is ridiculous. After spending close to two grand on a return ticket, Emirates wants me to spend another 40 bucks each way to heya seat of my choice ?"
缺點： "New movies were not available"
優點： "Services and schedule and on time departures and arrivals."
優點： "When traveling overseas, I believe Emirates is by far one of the best airlines to travel with. From check-in to arrival the staff is extremely professional, polite and helpful. I will look to travel with Emirates every possibility I get."
缺點： "I think the meals can be simplified a little. Wasn't a big fan of the food, but I rarely eat on the plane so it didn't matter anyway."
優點： "Staff did their best and were polite but ultimately had no solution for the issue"
缺點： "I was unable to get an aisle seat therefore I was stuck in an middle seat. I am rather tall and the man on the window seat was morbidly obese and half of him was sitting on top of me for most of the flight. He also sweated all over me, snoredand snorted for the whole flight. I spent much of the flight standing and now have terrible leg oedema. It was the most uncomfortable flight I've ever been on. the flight was full so there were no reseating options apparently. It was extremely unpleasant."
缺點： "Flight got delayed and had to stay in Dubai over night. I was provided with the hotel voucher when I enquiried about the delay but the staff did not give me enough information how to get to the hotel. He seems so caught up with other stuff. I was standing there clueless. The sceen on entertainment unit was too dark and the buttons were not working properly on the screen."
優點： "Excellent customer care and attention"
優點： "Emirates still remains one of the leaders in hte business"
缺點： "The crew was unwilling to do their job. I sat in the window seat and the crew member assigned to us wasn't even willing to pass me drinks or food leaving the task to the people sitting next to me or to me overly stretching to get to the tray. She never smiled, talked nor look at us. Not really a kind service I would say. Never had such a odd experience, usually people doing that job have much more attention to these type of details"
優點： "Seat was ok."
缺點： "There was no food served at all! Just a plastic water container for the entire flight. Could’ve served a snack or two like JetBlue does in USA"
優點： "Comfort and food with good entertainment."
缺點： "Crew could be trained for better service, most all were rude and annoyed that they were there."
優點： "Crew was attentive, friendly and helpful."
缺點： "Flight was cancelled because the operational issues. No information or help given. Their airport procedures and practices make it extraordinarily challenging and stressful for passengers. We’ll never fly with them again."
缺點： "Not much leg room on economy class. 200 $ extra makes the trip better"
缺點： "The place was too narrow"
缺點： "Long delays, poor information, cold food and an entertainment system that wouldn't play films properly."
優點： "Entertainment screens good"
缺點： "On the flight from Istanbul to Malaga the entertainment screens were very poor."
優點： "Crew and flight itself was great."
缺點： "As expected, the plane and seats were okay (borderline mediocre). The food wasn't enough and the choices (rather the lack of) were poor. The seats could be better and not particularly comfortable for a long haul flight."
缺點： "Staff seemed to not care about passengers. Could partially be a language/cultural barrier, but i have consistently noticed staff just want to push through their tasks. Actual service is not a priority it seems. Another issue, often times they run out of food."
缺點： "Same problem as the first segment (see above)"
優點： "I like the service and caring help of onboard staff of THY"
缺點： "I don’t like dealing with THY on ground and internet staff. They should be more helpful in all instances"
優點： "I loved the amount of attention and consoling that was given to an ailing elderly woman on my flight to Turkey! On my flight to Ghana the attendants were so gentle and provided a lot of ammenities. Oh and the hotel was an amazing experience and respite especially after the run-around at the airport. Thank you"
缺點： "I did not enjoy the run-around I was given in trying to find the hotel desk. “50 meters then turn left” was the anthem. All someone had to say was go outside the airport and you’ll find the hotel desk! Hehe thank you Turkish Airlines however! Thank you."
缺點： "Boarding status changed straight from pre boarding to last call. No AC"
缺點： "This has been a nightmare that is yet to end. After being delayed for two hours out of Rome to Istanbul and missing our connection to Jeddah with hundreds of other stranded passengers from the other flights, Turkish Airlines incompetent handling had us wait in multiple ques for more than five hours only to provide us a hotel for two hours and then shuttle back to a flight 12 hours later! I have yet to hear an explanation from anyone about what happened or a simple sorry for your trouble. This is operational incompetence at full display. Never Again!"
優點： "Overall, the flight was good, right on schedule. Crew were very nice and professional."
缺點： "I was in one of the seats next to the lavatory and the smell was quite unpleasant. Actually, I perceived a bad odor during boarding, the toilets were not cleaned for our flight."
缺點： "Bad cold food. Crowded. Hi"
優點： "Excellent service by good mood personal and cabine crew. I enjoyed the short flight."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Customer service was great. I love the food and also free tv and movies. Excellent in all ways !"
缺點： "On our way back to US, we were kept in a small area with no air conditioner for one hour."
優點： "The flight was quite comfortable. We lucked out with only a partially filled flight leaving extra space to sleep. Service was friendly and the food was excellent! I was fed twice on my 9hour flight and once on my 4hour flight. Great in flight entertainment."
缺點： "I was woken up for food but I like to eat so it didn't bother me much. Another airline I flew before left a note one my seat informing me they came by and to ring when I awoke for food, that was even better maybe try something like that for sleeping guests."
優點： "Friendly and attentive crew and quality of food and beverages served"
缺點： "Edinburgh boarding gate was changed 3 times and the flight was delayed"
優點： "Great experience for my first international flight."
優點： "The crew was kind"
缺點： "Boarding was delayed. We were told we would make the flight which we didn't. We had to spend 12 hours at the airport to await the next plane to Batumi. We were given lunch vouchers but what it applied to was substandard"
優點： "The crew was very helpful and kind, but the food was superb (not what I've experienced in the past on other flights). Those gift packs of a toothbrush/slippers/ eye mask was also so wonderful! That eye mask and ear plugs saved me during the flight and during my entire trip"
缺點： "While we took off/ landed softly, I felt that the overall noise that the plane had while in flight was loud, almost too loud to fall asleep without headphones."
優點： "Some of the movies, part of the food"
缺點： "Part of the food"
缺點： "Flight was canceled. The disorganization and misinformation was unprecedented. I have been traveling for 30 years and tried almost all airlines, but the Turkish Airline office at Cairo Airport ranked the poorest I have ever seen. The disorganization was as if they do not know what to do. First they said the plane arrived late, then they said there was a bird hitting the engine. The excuses were so laughable beyond belief."
優點： "Lots of crew members Pay attention Food was good"
缺點： "The boarding was chaotic"
優點： "Crew was excellent needs more room in front of the chairs specially when you are on a plane for 10 hours"
缺點： "Too tide in front of the chairs"
優點： "Food, entertainment, and crew were great!"
優點： "The food tasted great. The crew are very friendly."
缺點： "The seats are kind of small"
優點： "good movie selections"
缺點： "We were pushed to stand-by at the check-in and were told that seat number would be available at the gate. However, this never happened. At the gate, we (30+ people) were told that there are no more seats available on the plane and we have to go to their customer service for another flight. There are no Turkish Airline staff at the gate to explain why this would happen and provide any assistance. We spend the next 2 hours trying to get boarding pass for the next day's flight and the hotel. Again, no apologies nor explanation were given. Thank you Turkish Airline for wasting 1 day of my life. I will try to avoid this airline in the future."
缺點： "my chair was not inclining . After several requests to take a look at it or even move me to another seat, it was never addressed."
缺點： "The food was no good. The airplane was so hot sometimes I couldn't breathe"
缺點： "Basically the wifi doesn't work on these long haul flights. It's either not connected or extremely slow. I finally gave up and didn't bother"
優點： "Boarding staff was very friendly, & kind people"
缺點： "There is no TV Late around 40 min."
優點： "Great value for the money. Excellent customer service."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "Turkish delight and endless beverage service :)"
優點： "Timing, attention, discipline and overall the neatness."
優點： "good food, nice attendants, comfortable seats, good pillows, useful toiletries bag provided,"
缺點： "no wifi"
缺點： "Terible transit info. No information / custmoer service help at all in Istambul. Rude and unwilling to help airport employees! Gate changet without notice/ almost lost transit flight.. Turkis airline crew did not come by during flight until breakfast. Sooo thirsty...."
I would have loved if the flight had existed. But it didn’t. And no one told me. I will never book with Kayak or Chatdeal ever again.
the flight was not packed. no problems. clear information. great staff.
There was not enough time between connecting flights to be able to make them comfortably. I had to RUN to each connection. For a 74-year old that was very distressing. The food on the United Air from Frankfort to San Francisco was deplorable for a 1st/business class ticket. This really needs HELP!
The flight was delayed by 4 hours, we lost all our connection flights and what started as a 17 hour trip turned into 28 hour trip
優點： "Economy light is not a good choice but that is not what was special. Everything worked together very well, beginning with timeliness, but crew and service outstanding."
缺點： "See above. I will only buy further tickets directly from airline"
優點： "Seat was not super comfortable."
優點： "Got to ride on a Boeing 747 Intercontinental!"
缺點： "It’s hard to give a good review when the first of three flights is an hour late. Made me and my wife run through Frankfurt airport to make my connection. Only made it by 2 minutes. Frankfurt security was super slow and no one cares."
優點： "Comfort of A380 Legs space"
缺點： "Terrible Connecto in Frankfurt We had to run for 15mn to get our Singapore flight with no help from Lufthansa: poor service"
缺點： "Arrived late due to bad weather in Houston, about an hour late."
優點： "Great crew, comfortable seat, good food, and food entertainment."
缺點： "Delayed 20 minutes out of Denver, and when I arrived at my connecting city in Munich I was immediately told I would not make my connecting flight due to customs lines and to reschedule. I walked 5 minutes to customs, no lines, walked another 5 minutes to my gate, and easily made the connection."
缺點： "I checked bags asking “is the baggage delivery fast at Frankfurt”. “Much taste than Edinburgh” was the reply (Edinburgh is reeeeaaaaallllly slow). Sadly Frankfurt too is slow."
缺點： "Cancel flight detail was mess. Make my whole journey delay."
缺點： "My baggage was delayed till next day, and the handling staff was not enough to help for the chase."
缺點： "Delayed flight barely catch the next one."
優點： "Staff were very nice. Flight arrived on time."
缺點： "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
缺點： "WiFi didn’t work most of flight and when it did required payment."
優點： "The crew were impeccable."
缺點： "Very narrow economy seats."
優點： "Very comfortable flight with plenty of food, drink, entertainment and good service. Flight left on time."
缺點： "The flight departure time was too close to the arrival time so we ended up running thru the Frankfort airport."
缺點： "It was great experience with them"
優點： "The food was good, along with the service."
缺點： "Medical emergency in the row in front of me and all of the crew blocked my television screen so I could not watch my movie. I was sitting in first class."
缺點： "4 good movies, regular water rounds, friendly staff, enough toilets"
優點： "nice crew!"
缺點： "Seat hardly reclines at all."
優點： "Nice plane, efficient boarding and very attentive crew. There’s plenty of entertainment options and free win with dinner."
缺點： "Everything was great. No complaints."
優點： "On time, smooth fly , good food in premium economy."
缺點： "Too warm in premium economy section."
優點： "loved the candy given to us when we left the plane"
缺點： "Too many announcements"
優點： "new clean aircraft."
缺點： "no breakfast."
優點： "The Entertainment, the Food and the nice and friendly manner of all personell."
優點： "Service was efficient and non invasive."
缺點： "We had to land in Bari, due to weather, and the airline initially wanted to take us back to Munich for the night and return to Naples in the morning. They ultimately opted to drive us down to Naples but didn’t arrive at that decision until we’d been on the ground for quite a while."
優點： "Nice plane, airy. Lufthansa crew are always nice."
缺點： "Chaotic check-in. I'd checked in and selected seats in advance. But flight was overbooked and I got a standby ticket with no seat while my 4 family members, including 3 on the same reservation, were seated. I had to stand in line as a standby, and then was assigned a seat that didn't recline at all -- not the best for an overnight flight, and having planned, checked in and gotten a seat, IOW done what I was supposed to, it wasn't a nice way to be treated."
優點： "I liked how smooth the boarding was handled. The flight attendants where polite and helpful. A very comfortable flight."
缺點： "No complaints"
優點： "Always professional in every detail Great food Great customer service"
缺點： "The variety of drinks"
優點： "1. I like the plane and the comfort of my seat. 2. I was pleased to find my luggage in Athens as Lufthansa was the only airline that in the past twice had misplaced my luggage and had to wait for one day to get them. 3. The flight arrived at the scheduled time and going through the airport , security to my connection was especially easy. 4. The sandwiches also at the airport were tasty."
缺點： "1, It isn't really a 100% complaint because I'm also responsible. As I was waiting for the dinner to be served it took more time and I felt asleep watching a bad movie, so I missed dinner when I finally woke up. This is the reason I have no opinion about the food. My sole complaint is about the general practice in all airlines that they serve first the slim minority that does not eat meat. Democracy means that the majority should be served first. Unless the airlines consider the vegetarians as some kind of sick people! 2. The crew didn't offered us enough liquids during the flight and the excuse that they didn't wish to disturb our sleep is too lame."
優點： "Very nice crew, clean facilities, not too uncomfortable"
缺點： "No entertainment on flight and the food was gross! Give option of pretzels or snack over a bad sandwich."
優點： "Everyone at Lufthansa are very friendly so thank you everyone we love you"
優點： "On time"
缺點： "The food, kids friendly"
優點： "Flight on time, excellent crew and flight attendant, clean airplane, good entertainment,"
缺點： "Food was horrible, not enough water was offered to stay properly hydrated. check in; nitpicking weight of luggage. since we can only check one piece of luggage instead of two, please don't give me a hard time about 2 lbs extra."
缺點： "The return leg has been nothing but a disaster, in every way possible, specifically my time and financially. At no point in the booking process, when I paid over $800 for the trip, was I told that I needed a specific travel visa (Canadian ETA) to fly back into Toronto for my return flight. Subsequently when I checked in for my flight yesterday morning in Manchester, England, I did not have the required travel documents and had to be rerouted onto a flight into the U.S. at a cost to me of $350. The rerouted flight got me to Washington Dulles airport, where I then had to purchase a second flight to get me home to Cleveland, Ohio, at an additional/extra cost of $450. MY CAR IS PARKED AT TORONTO PEARSON INTERNATIONAL AIRPORT!!! I am having to now rent a car and drive there tomorrow (Friday) to collect my car, at another additional cost of $100 plus a 10-hour round trip. Due to the lack of information and communication on your companies behalf, I am down close to a $1,000 and will lose 2-days in work as of the additional days I am having to travel back to Toronto to collect my vehicle. I would appreciate contact from your organization to find the avenue I need to take for compensation of my time and finances. Regards"
優點： "I enjoyed the crew, the space and and the food was ok"
缺點： "The movie And tv show selection could have been better."
優點： "Food is very good for airlines"
缺點： "No entertainment set unless you have a tablet"
優點： "Staff on the plane Degree of information about the issues we encountered"
缺點： "We took off late which had me miss my connevting flight in SFO. Pilot indicated he would try to make up lost time but in fact we lost even more time"
優點： "I was upgrade to Premium Economy with my family. Kids enjoyed playground areas at Frankfort Main Airport. Very nice and clean installation"
優點： "Very kind professional and accommodating crew"
缺點： "The seats recline too much! The passenger in front of me almost immediately reclined her chair right into my face, making an irritable experience on a long flight for me. That is the only flaw in your service in my experience."
優點： "My flight from Frankfurt to Detroit on Lufthansa was very enjoyable. The crew were great. They were very friendly and attentive to the passengers. I would choose to fly on Lufthansa again in the future."
I have not met a person yet who has been able to figure out the American Airlines app for entertainment.
Both ticket agents and flight attendants were very pleasant to deal with. There was no entertainment on the flights and the charger in my seat was inoperable.
優點： "This was the worst flying experience I have ever encountered."
缺點： "We sat on the tarmac 3 hours, then deplaned to a holding area for another hour and then were told the flight would be delayed until 1 pm the next day. I booked this flight in order to arrive home 7 hours earlier than originally planned on Alaska Air. I finally arrived 20 hours LATER THAN I WOULD HAVE ARRIVED!"
優點： "The crew was great if bored out of their minds with little to do."
缺點： "Could have been on time."
優點： "Nice and easy. Smooth the whole way"
缺點： "I am glad to be home after 4 1/2 hours of delays"
優點： "The pasta meal was quite good"
缺點： "Some more space. Individual entertainment. Air quality"
缺點： "Charlotte airport needs to stop taking the protective cover off of my suitcase and I don’t get it back, this is the 2nd time that this has happened in Charlotte and it keeps costing me money to buy new covers and my suitcase becomes more damaged because they treat other’s belongings with no respect."
缺點： "I bought ticket on British airways. If I had known I would be switched to AA, I would have just bought it there & paid less"
優點： "They quickly rebooked us after cancelling our original flights"
缺點： "The British Airways experience was awful. American should be ashamed for selling that business class seat. The seats were confusing, uncomfortable, and tiny. I feel like I paid a full price rate for a stripped down and discounted product. Not flying BA ever again if I have a choice."
優點： "Pleasant flight crew!!"
缺點： "Despite inbound flight - with the same airline - coming in 6 minutes early the connecting flight was closed when arriving at the gate. Rebooked on next flight some 3 hours later."
缺點： "Boarding crew did not realize I had priority boarding and split me up from my wife. Not a big deal, just annoying."
優點： "Lots of food and wine/beer were provided at no additional cost and the first checked bag was free as is standard with British Airways. Basically I liked that American Airlines followed British Airways standards for the flight."
缺點： "There were no personal entertainment devices, just a central tv for everyone to watch, and there were no charging outlets. The plane was probably from a museum it was so old. After boarding we sat in the plane without moving to the runway for 30 minutes just making the 8 hour flight even longer. The gate at the Lisbon airport was overly small and restrictive with everyone crammed in and unable to leave after initially entering."
缺點： "The spacing between rows, the aisle and size of seats were terrible. I will go back flying British Airways and Lufthansa!!!!!"
優點： "Boarding was speedy and we left on time"
缺點： "Seats are uncomfortable and mine didn’t recline. No gluten free meals. Minimal inflight entertainment and they didn’t tell us to download the app until we were pulling away from gate. Cell service was bad and it didn’t download."
優點： "Regular updates from captain. I was very satisfied!"
缺點： "Little leg room."
優點： "Poor entertainment - food not very good. Didn’t look as though there was concern regarding recycling plastics and metal. We should all be aware of the importance, especially in the airline industry who handle so much recyclable materials."
優點： "The fare rate. The boarding crew were good. The onboard crew were not too friendly. No smiles."
缺點： "The seats seem to be tight. I’m only 120kbs and 5’ and yet I’m having a hard time squeezing into my seat. The food was ok. Entertainment is a big zero. The plane is okd style."
優點： "Flight crew was nice"
缺點： "Checking in, the counter agent first told us we would need a visa to go to the USA. We are American citizens. Then she insisted that we buy checked bag allowance even though our tickets already included checked bags. We had already flown the 1st leg with checked baggage, why would we purchase tickets with no baggage allowance coming home?! The stroller we gate checked was left at the end of the oversized baggage carousel because of the ground crew not wanting to unload gate checked items. I will never EVER fly an AA codeshare flight."
優點： "New economy extra for those of us with elite FF status was awesome and made a long flight comfortable"
缺點： "The entertainment system on these planes need to be updated. It's really unacceptable today to have everyone forced to watch the same movie in the ceiling, forgot about pausing for toilet breaks. This one they showed one movie and then we were forced to endure snippets and NBC shows that I can't imagine anyone watching. What happened to the second movie? They supposedly had entertainment that you could watch on your phone or tablet, but it was only tv shows as well?!"
缺點： "There was a delay at the arroval gate in Dallas. It took 20 minutes to get off the plane."
優點： "Crew was great, and flight was relatively on time."
缺點： "Itinerary I received was for British Airways, with whom I have always had excellent experiences. However, I discovered at check-in I would actually be traveling on American Airlines with a different flight no. I had already provided my BA flight numbers to family. No explanation was give to me prior to flight that this would be the case. Food was terrible- even for Coach class - I don't always expect a gourmet meal, but BA was consistently good in the past, so I had positive expectations. My personal entertainment system did not work properly so I could not use it."
優點： "Crew. There was very long delay."
缺點： "Too cramped. Long delay could have been made better but ongoing announcements from airline, but this was often late."
缺點： "we arrived and it took 15 min for a gate agent to bring the jetbridge out to the plane....sad!"
優點： "Loved having 2 empty seats next to me so I could stretch out after a very long day of travel."
缺點： "Seats are not very comfortable in any position."
優點： "Short flight, available texting for t mobile customers"
缺點： "AA overbooked their flights too much"
優點： "Having flown many international airlines, I was proud to give American the highest ratings for quality and general hospital."
缺點： "More up to date movies would help"
缺點： "Trying to make any changes to the booking or check in was horrible. Because this was booked through kayak, then through an agent, then ultimately an Iberia booking on a British Airways / American flight, it took about 5 rounds of phonecalls being passed to another company or another department to get anything done. Sure the flight was cheap, but 6 hours of phone calls to get anything done is unacceptable. The plane used for this flight is ancient. Very tired seating, and no seatback entertainment. One children's film shown on the central TV screen followed by old sitcoms....For a transatlintic flight, this is really poor."
缺點： "Briish Airways does not fly to JFK from Edinburgh. I paid for a flight that apparently did not exist. I had to purchase another flight from another airline on top of the flight that I booked with Kayak. I was supposed to fly to my original airport, but I had to fly to a tiny little airport upstate and pay for a bus to get me back to NYC. I doubt I'll see any of that money I lost in the initial transaction..."
優點： "I paid extra for the bulkhead seats for the leg room, and it was worth it. In general, it was an easy flight."
優點： "crew was nice"
缺點： "old planes, no entertainment on transcontinental flight. Terrible food, and options"
缺點： "They didn't send our luggage leaving Gatwick so it was never on the plane to NYC. We got our luggage 2 days later with no form of compensatory damages to our trip. It was an American airlines plane not British airways. I don't know if I will ever fly out of Gatwick or use British airways again."
缺點： "it was an hour late"
優點： "The amount of food we received was very unexpected and it was in abundance! The crew was awesome and friendly."
缺點： "I wish I could have picked my own entertainment to watch. But what was shown was entertaining."
優點： "Assigned seating, snacks, touch screen media feature."
缺點： "Staff could have been more friendly."
缺點： "Need a better chess program"
優點： "Gate agent at DFW helped with a seat change so my wife and I could sit together--excellent seating in the exit row"
缺點： "We were denied boarding to our flight because the gate agent said we were late to the podium. We were there 10 minutes prior to departure. The jetway was still full of passengers. There was no reason she did not let us on other than she wanted to punish us for being late to the podium. We missed our connecting flight and had to rent a car to get home. Corporate American Airline customer relations was awful to work with. They did not care."
缺點： "The plane had mechanical problems and was rescheduled to a different flight"
優點： "Check-in, crew and food were good...."
缺點： "Watching movies on a drop-down screen is very dated and entertainment selection was lacking.... It took FOREVER for the luggage to be unloaded!"
優點： "I loved the new planes. Absolutely amazing"
缺點： "The boarding crew was extremely rude. But the flight crew was very nice. And the food was subpar."
缺點： "over one hour delay due to plane coming in late from boston."
缺點： "I would not change a thing the flight was wonderful and the stewardess Virginia great"
缺點： "Bad attitude of employees reflect poorly"
優點： "People jice"
缺點： "Flights were late, even had to reschedule and leave next day"