Though service level by Singapore airlines are better,There are bad experiences with Scoot airlines. Luggages of both of us not sent along with passengers and there is zero communication from the crew and after arriving destination we have run post to pillar by wasting hours. Thomas John Valsa Thomas
Lush food, excellent service, superb seating/bed, plenty to drink and one of the best flights I have ever had.
It is unfortunate that no pre-departure drinks are served anymore for business class. Even Emirates has resumed that service. Singapore uses regional aircraft for all flights under 8 hours now so this just made it in which means it is not a full business class seat but overall is comfortable enough.
Was very comfortable and enjoyable, can't think of anything else to improve - thank you.
優點： "The crew was excellent."
缺點： "The business seats at B777-300ER was very uncomfortable for a long distance trip with duration of 14,5 hours."
優點： "SQ always has the best looking flight attendants"
優點： "Great seating"
缺點： "Free internet in long flights"
優點： "Great foods and services"
缺點： "The plane needs upgrade business class seats"
優點： "All Crew members was friendly seats i found comfortable."
優點： "The crew was terrific. Always smiling and helpful."
缺點： "If you need more space economy is a tight fit. It would be better to upgrade."
優點： "Crew was friendly. Seafood pasta was good."
缺點： "I wish all airlines have a foot rest."
優點： "I have bought air ticket a few months in advance. I have paid a lot after changing the flight schedule."
缺點： "I will not buy the air ticket from cheap ticket any more."
優點： "everything in suite class"
優點： "Friendly Staff. Very nice Meet and Greet Comfortable travel. Meals were tasty."
優點： "Entertainment ok but not newest, boarding smooth, food ok"
缺點： "Long waiting time for baggage, food not exceptional"
缺點： "Older plane not so comfortable for a long flight. Movies, not much choice and far away from seat."
缺點： "Cabin little bit cold"
優點： "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
缺點： "None that I can think of"
優點： "Everyone was very attentive and nice. The leg room is decent ."
缺點： "Some of the food didn't taste amazing, would've like maybe a different choice other than salmon or curry pork"
優點： "We love Singapore Airlines, seriously it's not hard, you just have staff that care, clean comfortable air craft, good inflight entertainment. Are you listening American and British Airways?"
缺點： "Please move this service to DFW and displace the rubbish transatlantic service that is there"
優點： "Seats, crew"
缺點： "Nothing else other than above"
優點： "Liked the service"
缺點： "Nothing special."
優點： "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
缺點： "Not much. This airline is up there with the best."
優點： "Excellent crew services"
缺點： "Entertainment system is rather tired for today’s standard for first tier airlines, in particular the headphone jacks which may not work from wear & tear. It’s a hit & miss whether the sound works or not. Obviously mine didn’t on one side this time. Very frustrating if you are on a long flight and there’s nothing you can do if the flight is full."
缺點： "My first flight (DXB - SIN) was delayed and so my bag didn't make it onto the second flight (SIN - CNS)"
優點： "I like the personal TV, my foot rest and water holder frequent water serve,"
缺點： "For me coffee is too strong, and I like the food on the way to Tokyo better than on the way back to LA"
優點： "Comfort Great book the cook meal choices Restful Attentive service"
缺點： "What’s there not to like about SQ"
優點： "Superb service throughout from check in to on flight."
缺點： "Seat on outbound had a slight issue."
優點： "evening meal was delicious"
缺點： "breakfast was terrible, and not properly heated, risky food handling not acceptable."
缺點： "Kids playing and out of control and the flight attendants wouldn't do anything."
優點： "The hot towels twice during the flight was great"
缺點： "Really just the food"
優點： "The service and fast flight"
優點： "The hot towels. The meals were good. The entertainment screen was great, and a great selection of movies and TV."
缺點： "Don't change anything!"
優點： "Liked everything from service to comfort"
優點： "They whole process was just too tiring, especially when passengers were expected to lug around all their packed bags, instead of the airline catering to hold the luggage in the airport holding area"
優點： "Friendliness of crew"
優點： "Getting up at 4am on a Monday (post Singapore 7s) - couldn't have been a better timing for a free upgrade (as the plane was full). Travelling on Singapore Air is always a pleasure - but that made it even better....."
優點： "The attendants were helpful, smiling and friendly. The entire time We flew with an 18 month old and they came looking for us before he flight to help us carry our stuff on board. They gave her a toy, asked for her name, and checked on us often. They also gave my husband and I an option for early food service so that one of us could help our daughter eat. The movie selection was great. Take off, flight and landing were smooth. And we arrive half an hour early both directions!"
優點： "Excellent service by flight crew. Good selection for entertainment. Flight was enjoyable."
優點： "First class airline. Great flight, great service, and even the food is better than "not bad". Seriously, Singapore Air offers flights between the U.S. and Asia at very competitive rates, but never seems to skimp on customer care. A well-done experience from start to finish..."
優點： "Leg room in economy is good, even for tall people. Food was actually quite good."
缺點： "Two of our family's seats would not recline, although they were not near an exit row."
缺點： "The video screens need to be upgraded"
優點： "Had a row to myself to stretch out. Not crowded, no wait for bathrooms. I like the warm washcloths after we settled in and before meals. Plenty of blankets and pillows."
缺點： "Food was ok, not super high quality."
優點： "Exceptional service!"
缺點： "There should always be a vegetarian option on the set menu. I didn't realise I would need to pre order my meal for this."
缺點： "the gates the time intervals and the connections..."
優點： "From the beginning until the end the service, the vibe, the flight itself was amazing. I don't know any other airline I flew with so far that hosted me and all other flyers better. At any time I was supported by the staff and even if it was busy they constantly had a kindness and smile in their face. I don't fly with any other airline on long distance flights! It was clean and neat on top at any time. I love flying with Singapore airlines. I feel safe and in good hands all around. This is how service should be at any airline! It is never less good but a constant since years! Thank you"
缺點： "There is nothing I did not like."
Flight on time clean plane staff courteous
Service was good, however they missed to ask me for the main meal twice. Also I wish they provide packaged water bottle in small size to keep us hydrated during flight
缺點： "Everything!! My seat was not extra wide, it was broke and would not recline...14hr flight!! Entertainment system didn’t work right."
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "Same again. A good flight and well fed."
缺點： "The flight crew and gate crew were the rudest I have seen in my entire life. They acted as if they were too good to acknowledge passengers and ignored the flight attendant light and other efforts to get their attention to ask a question."
缺點： "— Better Seat assignments , —Boarding pass issuer must know well —how to take care — seat & boarding assignments , —Food with some standards (at least to match with other airlines , at least 3 choices) — On time food serve — Crew must care the requests/needs (at least to respond timely"
優點： "The crew were nice and boarding was smooth"
缺點： "the main meal was good, but it didn't come with much more. It didn't have water, dessert, or a side dish, it only came with the main meal, a piece of bread, and butter. The chair was not that comfortable, I've had a better sleep on other airlines for the same flight."
優點： "Overall flight, crew service was excellent"
缺點： "Was enough"
優點： "cheuk in 快！吾使等太耐！"
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
優點： "Great service"
缺點： "The entertainment tv didn’t stay in the right position and the touchscreen didn’t respond all the time."
優點： "Emirates has been my favorite! Best flight ever!"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "Valuable reminders ! Updates regarding flights was superb."
缺點： "Nothing to say."
缺點： "The flight was delayed 5 times and they keep telling us 5 min . They served food half hour before landing"
優點： "Excellent service and smooth take off!"
缺點： "The Hyderabad emirates ground staff was very rude and incompetent to perform the job. The airline staff was was not so friendly either"
優點： "Good leg room"
缺點： "For an 8 hour flight - we were given a sandwich and breakfast. Expected to be served dinner and breakfast given the time."
優點： "We felt safe and the flight landed a bit early."
缺點： "Boarding was a nightmare, couldn’t hear zones being called, etc. assigned seats had us in the middle and basically so confined we couldn’t eat when they gave us food. Very uncomfortable. I had such a bad experience I got online and paid for isle seats for the return trip, and thought maybe that’s what they wanted all along ..,"
缺點： "didn't like anything about it"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
缺點： "it was late and it was not informed until we all sat."
優點： "For emergency cace I cancel my trip can u return my mony Pack please"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Almost $1400 value items were broken in my two fregile box/bag."
優點： "Service onboard the flight was good."
缺點： "Connection in Dubai was terrible. Super long bus ride. Nobody at the terminal to direct you to where the Business Class Lounge is. Had to walk very long distances to get to the Lounge. No staff at the gates in the Business Class Lounge. Flight was delayed but no staff to give information at all."
優點： "The in-flight service of Emirates Airlines is superb and Flight Attendants as helpful, courteous and diligent in their duties. I highly admire their professionalism and client service."
缺點： "Not a single thing. Emirates is terrific!"
優點： "Hospitality and food"
優點： "Economy class is very comfortable, crew was pleasant and food was good. Overall the 13 hour flight felt pretty painless."
缺點： "I wish the crew would have done a better job controlling passengers who were trying to unload luggage from the overhead while the plane was still taxiing. I had a bag dropped on me and the crew didn't seem to have control over passengers who were blatantly disregarding instructions."
優點： "I liked the professionalism each staff displayed at every interaction, and the genuine friendly demeanor as well. Staff appeared to truly like being service providers. From the very beginning of the flight when I was delayed in getting on board due to my poor orientation in the early morning staff was very courteous"
缺點： "There is nothing I have to report negatively. I flew for a 32 hour period from Windhoek to Ft. Lauderdale and arrived feeling refreshed. As we say in Kentucky. I was "fat and happy.""
優點： "Flight staff was responsive and courteous."
缺點： "Seats are hard. Had to sit on pillow and blanket to soften. Entertainment screen did not work properly (would not follow finger movement - seat 45A. I did not tell staff."
優點： "Crew was nice they're helpful flight was on time. I like it when things go smooth at the airports."
缺點： "Not enough leg room or people's were bumping as they by. Needs elbow room."
缺點： "I watched only one movie, but the selection seemed good."
優點： "Normal checking process completed and waiting at gate early."
缺點： "Flight initially was said to be 1 hour late and then it was cancelled altogether. There was no information about why and what are the next steps. People were just following blindly as the group moved, finally everyone was led out of the airport after immigration cancellation, then to baggage claim where we had to collect all checked in big bags and board a bus to take us to hotel . The hotel was good but getting there with the big bags for just a few hours and then the flight was scheduled for night (12 hrs later than original schedule) They could have just held the checked in baggage with them, or arranged an alternate aircraft to arrive sooner."
優點： "Excellent crew and entertainment"
缺點： "Restrooms needed cleaning And Boarding were unorganized"
優點： "The crew, overall were very alloof and disengaged. Rarely did we hear "your welcome" after saying thank you. We were made to feel as if we were interrupting their real work."
缺點： "The crew needs to remember that how consumers feel is almost as important as price. There are other choices that for air travel. It's costs nothing to smile, or to say your welcome."
缺點： "The overall experience and lack of response to rectify missed connecting flights, damaged luggage and overall bad customer service for an airline that wants to advertise its pride and attention to service. Much can be improved."
Too many people are crammed into the business class. I understand the reason for this however, next time I’ll look for another carrier. I do feel extremely sorry for the cabin crew and everyone who has to clean up the plane. The people left it looking horrible.
Food was excellent and free wine was also great.
Worst Airline in Customer Service and no respect for passengers traveling even in Business Class. Lost Baggage and missed connection with no help from agents
Flight was delayed by few hours
優點： "Good cleaning impressions."
缺點： "The food catering was mediocre, food was serve on prepackaged boxes instead of hot meals. No alcoholic drinks or other refreshments were offer due to Covid."
優點： "friendly staff"
缺點： "encouraging passengers to do more social distancing at gates"
優點： "Great short flight. Very smooth star to finish."
缺點： "Our first flight got delayed from lax and we missed our connection flight and they wouldn’t let us go on the next flight and instead we had to wait about 7 hours for the next flight!!! Also we got really bad seats on the other flight"
優點： "The crew was amazing and service was very professional."
缺點： "Lower prices!"
優點： "Good movies"
缺點： "Lack of drinks offerdd"
缺點： "The head phones are terrible."
優點： "almost nothing"
缺點： "The same food every time and its not high quality - even in Business class. The business class seats are uncomfortable, they don't recline far enough or provide adequate leg and foot support. The breakfast is not good at all and they seem to fry or provide stale croissants and danishes - they are always so hard and difficult to eat. the flight is always delayed and boarding chaotic."
缺點： "Same problem as the first segment (see above)"
優點： "The food was excellent fresh and plentiful. The bathrooms were very clean"
缺點： "At gate sign advertised their lie flat beds in business.. we were on business. No lie flat beds!"
缺點： "Clientele on plane are junky. The crew is rude. Boarding is chaotic. No information about delays or why things are taking so long not shared. Planes feel old and dirty. Strongly do not recommend."
優點： "Flight was supper comfortable and food was amazing Thanks to chef and pilot. Everything was good If I get good price again I will definitely fly with Turkish all the time :)"
缺點： "Very noisy plain . I could hear the air sounds only the bad thing was bothering me"
優點： "I like crue"
缺點： "3 days travel instead of 1 , WTF?????...."
優點： "The crew and the food were great."
缺點： "There was a dispute about a seat assignment and the flight attendant stated that she did NOT have the authority to decide the outcome. One passenger was in another passengers seat and refused to leave because it was next to a relatives seat."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Food was amazing. Service was great."
優點： "The flight was quite comfortable. We lucked out with only a partially filled flight leaving extra space to sleep. Service was friendly and the food was excellent! I was fed twice on my 9hour flight and once on my 4hour flight. Great in flight entertainment."
缺點： "No complaints."
優點： "Great experience for my first international flight."
優點： "Very good customer service and entertainment"
優點： "Staff and food. Also great selection of movies"
缺點： "No complaints"
缺點： "Departure is 4 hours late. Missed connecting flight at Istanbul. Asked us to pay for Visa to stay in hotel. Did not have money. Also forgot to take Credit card from USA. As per the rule Airlines has to pay for Visa. They never paid. Asked us to pay. Totally harassment. Never book Turkish Airlines in my remaining whole life. Also will this incident to all my friends after going back to USA. Very very bad experience. Sat down 24 hours at Airport without food and sleep. Mostly will file a case against Airlines."
缺點： "My flight was cancelled ten days prior to departure. Nothing to do with weather. Without my permission they, booked my return flight with a 20 hour layover in Istanbul airport. I had to buy a new ticket home on a different airline. Waiting for a refund which currently seems impossible."
優點： "Food was pretty good."
缺點： "Crew was disorganized. Half the plane didn't get the bread that was supposed to be on the breakfast menu. Service was slow and not enough crew. Also had to wait 30 minutes to use the bathroom because the crew told me I couldn't go into the one I was already in line for and the other one was being cleaned. Seats were more cramped than most airlines (and I'm short)."
優點： "On time. Friendly crew."
缺點： "Old plane. Boarding was not so nice."
優點： "The staff was excellent - wonderful service except the people who let some dog owners on board without bothering to check that they were in their soft cases and not smelling up the plane and walking in the aisles when food was served."
缺點： "I wish the seats were just a little more accommodating of a normal sized behind! Hard to squish for 10+ hours."
缺點： "Flight was delayed but that wasn't the main problem. Went to the wrong gate for my connecting flight, Turkish air rep at the gate checked my boarding pass, didn't say a word about me being at the wrong gate. Tgere was no announcement of any kind (found out later, Turkish sir doesn't do announcement at the Istanbul airport. No clue as to why). Thought, tgere was another delay and by the time I asked, it was too late to catch my flight and that's when I got a full dose of every single person w Turkish air trying to stiff me with the most outrageous penalty for changing Nguyen my ticket. Started out at $1114 on a $758 ticket, then went down to $925 and if I stay over night, down to $750. Seriously? Rude, talking down at me and telling me that if I don't pay the penalty, my return ticket will be cancelled. I keep getting bounced from one person to another being told to wait here and wait there then I finally got so sick of all of it, bought a new connecting flight online, spending the night in Istanbul and will see what will happen w my return flight to the US. I call this 'theft' as, if i buy an entire new ticket from Istanbul to Cairo then back to the US online, it will cost me less than the penalty they're trying to get me to pay. Shame on you Turkish airline!! You'd think w all the issues they're having w tourism in their country these days they'd care about not doing this kind of mistreatment of their clients."
優點： "Attendants were attentive. Food was good ad plentiful."
缺點： "Seat space very cramped. I am tall. Cabin was warm."
優點： "Amazing service and comfortable environment. The really take care of you"
缺點： "Boarding Process could be a little streamlined. Guess we are used to the regulated process."
優點： "I always enjoy flying with Turkish airlines because the service and care is exceptional !"
優點： "There was upgrade special on our outbound flight at check in which we took advantage of so we were in business class flight from SFO to Istanbul. That was awesome experience - very comfortable fully reclining seats, gourmet food and drinks, impeccable service, wide entertainment selection, etc. Even on the shorter leg flights we took (i.e. Istanbul to Rome and Dubrovnik to Istanbul) they served food (light snack). We flew economy from Istanbul back to SFO but got exit row seats so plenty of leg room and seats reclined good amount. Again, great service, food and entertainment. All the flights we had on our itinerary were newer planes. Turkish Airlines is so much better than American airlines!"
優點： "Very good service, nice food, comfortable plane"
缺點： "My bag was lot on my way to Europe and was delivered 3 days later. My claim for the expenses was not processed yet. My same bag was lost when I arrived to Abu Dhabi. It's been one week and I didn't hear about it"
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "Lots of leg room"
缺點： "there was no entertainment no pillows no blanket inside of the plane was kind of cold and the flight attendants were quite indifferent to your needs I couldnt lower the number of stars but I give it 1 star all around!!"
優點： "New plane. Excellent quality and quantity of food. Amenity pack, Nice entertainment selection. Good value for cost!"
缺點： "Wish it had a little more room, but I am a tall person. I do not believe any other airline provides more in economy, so really should not be a concern."
優點： "I love the touchdown, of the smoothest ive experienced. It was a long journey but a comfy one. Great job turkish airlines."
缺點： "There is no free Wi Fi on Ataturk airport. They claim 2 hours, but it doesn't support Croatian 385 country access nr."
優點： "The crew, the food and all the amenities including the entertainment"
缺點： "Security at boarding resulted in delays and overcrowding of the area with long lines"
優點： "Direct flight, well priced, good food & service & entertainment."
缺點： "boarding was horrible of both legs of my Turkish Airline. The Istanbul Airport is a total disaster and dysfunctional. Experience delays in both baggage and flights."
優點： "good selection of movies free drinks"
缺點： "food was not too good"
優點： "the boarding was fine, we were on time and the staff was pleasant."
缺點： "the food was ok, they played one movie for everyone to watch and our screen was not the best, small seats with no leg room, filthy greasy window i had to clean to look out of."
優點： "There was a full meal served. Free blockbuster movie."