優點： "Decent price for economy comfort seat, 4A."
缺點： "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
優點： "Flight was on time."
缺點： "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
優點： "The crew was great. The soecial meal request was hadled well despite oversight."
缺點： "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
優點： "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
缺點： "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
優點： "Very professional"
缺點： "Lost luggage"
優點： "General flight journey"
優點： "the drinks"
缺點： "seat reservation. having to pay for luggage...."
優點： "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
缺點： "Pay attention to passengers."
優點： "Like the overall KLM experience"
缺點： "Food could have had better quality and the stewardess served it all at once versus in the various courses."
優點： "Crew was nice and friendly"
缺點： "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
優點： "KLM staff is great"
優點： "The flight was smooth, the service was friendly, and the food with plentiful."
缺點： "Too much activity in the cabin during the flight."
優點： "Everything was good except for the entertainment consul for one of our seats."
缺點： "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Friendly staff"
缺點： "Security check at gate; No priority"
優點： "Friendly and efficient crew. Flights were on time if not even early."
優點： "They considered my reguest of vegiterian food."
缺點： "I have no complaints."
缺點： "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
優點： "Smooth flight."
缺點： "Seat a little cramped."
缺點： "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
優點： "Efficient boarding system, clearly signposted. Professional staff"
優點： "Good flight, very attentive crew."
優點： "Good entertainment options. Nice flight attendants"
缺點： "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
優點： "The entertainment options were good."
優點： "Fast boarding"
缺點： "The entertainment system wasn’t working for the whole 10 hour flight."
優點： "Very friendly crew going out of way to assist in making trip comfortable"
缺點： "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
優點： "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
缺點： "there was no lounge close to our departure gate"
優點： "Overall everything was ok."
缺點： "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
優點： "Food was just fine, movie selection very good"
缺點： "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
優點： "Booked extra room seat which gave me good room for seating"
缺點： "Please Endeavour to put the expiration date on the food served in the flight."
優點： "Bording was good and general flight ok"
缺點： "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
缺點： "Crowded seating, wake-up for breakfast service two hours before arrival"
優點： "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
優點： "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
缺點： "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
缺點： "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
優點： "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
缺點： "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
缺點： "Service from airline host Poorly maintained plane Bad food Old entertainment"
優點： "Thankful for coffee being served without charge. Not all airlines do that."
缺點： "old plane, tight and uncomfortable"
優點： "staff was fine"
缺點： "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
優點： "No chargers or tv on planes"
缺點： "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
優點： "I was upgraded to Buisness so, no complaints"
缺點： "No Marlboro light cigarettes on the duty free shopping cart"
缺點： "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
優點： "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
缺點： "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
缺點： "Last 4 rows of overhead bins reserved for crew and plane paraphernalia. Piece of overhead bin fell off and almost hit another passenger during boarding."
優點： "Everything was great. From food to entertainment was great."
優點： "Crew amazing"
缺點： "Nothing to do with the airline - a bit rough"
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
優點： "Quick boarding and takeoff"
缺點： "The sound connections for the in flight entertainment was faulty. Bring your own device would be better. Seats were uncomfortable, they need replacing."
缺點： "Very crowded in the seat...."
優點： "The flight attendants were nice."
缺點： "Paid extra for a little bit more leg room and ONE free drink which I had to remind them it was free. My seat didn't recline. My Tuscan Wrap was tasteless -- no it tasted like sawdust, and the food was not even complimentary with the "plus" charges like it is on Westjet. No preboarding traveling with a pet. ☹️"
缺點： "flight cancelled. had to go down to ticketing. rebooked given a $10 food voucher and told we would get a hotel room when we got to Toronto since we were getting in real late because of the delay"
優點： "Movie, but not a bit of food that we didn't have to pay for except for a tiny bag of pretzels."
缺點： "Not v99j.j on direct flight from Calgary to Toronto on our way home ad we were on our way out."
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
缺點： "Steward. & meals"
優點： "Seats were comfortable. Food was OK."
優點： "We did finally get to our destination."
缺點： "Late flights, missed connection, no ground service"
缺點： "Flight was delayed for 3 and half hours."
缺點： "The flight was delayed twice causing us to miss our connecting flight to Copenhagen. Air Canada then put us on a flight to London and then connecting to Copenhagen we arrived at 4 PM instead of 10AM ."
缺點： "Didn't board as I missed the connection."
缺點： "No vegetarian options"
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
優點： "Easy boarding."
缺點： "Video screen loose and no volume control, so Oud I couldn't watch. No food-na more applicable. Seats uncomfortable and tight."
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
優點： "Flight was fine. Staff was fine. No complaints."
缺點： "Although the food was abundant and tasted good, it was rather heavy. Lots of starch (and chocolate!). That kind of food may be fun and satisfying, but it's not really the best thing for middle-aged adults who are sitting on an airplane for 10 hours! If you can work in more fruits and veggies or light desserts, that would be great! Regarding entertainment: We could not connect to the entertainment system, so we watched a DVD that we brought along with us."
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
優點： "I was able to fall asleep, because I was dead tired. It was like every other flight on a tiny plane; no better, no worse."
缺點： "The flight was delayed, and the Toronto Airport terminal for Pittsburgh was awful."
缺點： "Nothing stands out"
缺點： "Even as a member and my status within the Aeroplan program (which I am allowed to have up to 3 bags checked free of charge) I was charged."
優點： "Good flight once we got on board."
缺點： "Plane was about an hour late taking off, seems the maintenance guy lives 45 minutes from the airport and we all had to wait on him to get there to look at a paint chip on the nose, which took about a minute. They might want to have someone on hand."
優點： "Food need to improve it's no taste and stank of meat"
缺點： "Flight left late"
優點： "Short enough flight."
缺點： "Entirely too little leg-room. Crew kept banging my elbow and knee with food cart-didn't really care either."
優點： "It was an average flight."
缺點： "The food was terrible! The alcohol wasn't free for my international flight. The crew was a little snobby and unkind."
缺點： "TV was frozen, meaning nothing to do for 5 hours, no alternate option. flight was full, no room for overhead baggage. Spent entirely too much money for these conditions."
優點： "Traveling back to the US have Global Emtey or Nexus Like the free movies watched half of movie on the way to acanandr and half on the way back. Thank you"
缺點： "Last time I traveled to Canada I probably used a passport. BUT I never knew that I needed it I thought u could travel with my drivers lisence. Remind travelers to take their passport"
缺點： "delay after delay after delay. And the boarding location is shameful."
優點： "Seats are confortable, meals good and the crew are very nice"
缺點： "There was no complimentary checked luggage. Not impressed because usually this is only done by the cheap budget airlines not a national airline."
缺點： "Can't believe not even pretzels"
缺點： "Canada Airlines lost my luggage and I still don't have it."
優點： "The good, each seat has a tv."
缺點： "Waiting over 72 hours and my bag has still not arrived. Both planes were delayed, even with the 2nd flight being delayed I still had to run in order to make it. Being on time is not something Air Canada has figured out."
優點： "A few of the crew members were very pleasant and professional. The choice of movies was good, though I had to sit through five minutes of advertisements before they started."
缺點： "I was flying from London to the U.S. with a connection in Toronto. One of the crew members, who was somewhat rude, told me that I would need to fill out Canadian and American customs forms and go through both in Canada, and to not "stop for coffee" as the plane was 20 minutes behind schedule. I had a question about the Canadian form and asked another crew member who told me (correctly) that the first crew member was wrong; I did not need to fill out the Canadian form or visit Canadian customs for my one hour layover. When checking in at the kiosk, my seat was shown as an aisle seat so I didn't try to change it, but my boarding pass printed a middle seat which is very uncomfortable for a tall person."
優點： "There we're many open seats due to a problem with connecting flights, so my son was able to stretch out across the middle chairs to sleep."
缺點： "the food portions we're small, and we only had a small muffin towards the end of the flight. Ive never left an international flight hungry before. I was shocked that we did not have an actual meal at the end of the 8 hour flight."
缺點： "Air Canada was a horrible experience from beginning to end"
優點： "The crew was fantastic, really lovely and chipper!"
缺點： "There were only pretzels as a food option and I have celiac disease so I'm allergic to gluten. You can't just have one food option stop skimping. ALSO - I was put on a standby list which is entirely unacceptable. I purchased my ticket, therefore I should have a seat on a flight. Luckily in the end I was printed a ticket, but being on standby was just bullshit. Totally unacceptable."
優點： "Flight departed and arrived on time Nice crew"
缺點： "The entertainment options seem quite limited for a flight that long. Most of the movies and television episodes offered were dated."
優點： "great new plane loved the entertainment, usb chargers, new window shade technology. On time flight"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
缺點： "If the flight had not been cancelled!"
優點： "Attendants were wonderful!"
缺點： "Baggage claim time - but that's a Philly issue."
優點： "Crew was super friendly, considerate & helpful, esp the woman working my area. Options on entertainment were great & worked well"
缺點： "Dinner was horrible. Crowded"
優點： "Nice quick flight staff great and very helpful!"
缺點： "Entertainment wasn’t free"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "Taggged carry-on bag, claimed A/C had no space, when I boarded saw lots of bin space not used. I am on a transfer to Intl. fight, so in sFO had to claim baggage and go through all of security again"
優點： "Late leaving Houston, but the pilots did a great job landing in very windy conditions."
優點： "For a little over $2000 you get an economy seat non-stop from DC to Tokyo and back. Meals were good. As economy seats go, it's comfortable. Midweek the flight is about half to two thirds full. So you might be able to stretch out even!"
優點： "When the lady in the gate saw me almost dying of running all over the airport with my suitcase, she was very nice and comfort me."
缺點： "I didnt like customer service at all"
優點： "Plane was a lot cleaner than I’ve been accustomed to. Boarding was great."
缺點： "I want real food on 4 hour flights where there’s only 1 hour between connections. Starving from 4am pacific to 5pm eastern time is not good for my blood glucose levels. Salt and gluten laden over priced snacks are not good enough"
優點： "We got to our destination."
缺點： "I am not a large person and yet I felt squeezed. There isn’t enough room to get out of one’s seat even when everyone in the aisle vacates."
優點： "fast take off and good service."
優點： "Everything about this flight was good...EXCEPT the wifi."
缺點： "Wifi is so madly expensive I will not fly United for business EVER (or a lot of pleasure--since often I have to catch up on work when in flight). Very disappointing. $40 for wifi is obscene...and the service was spotty. You know: my last few JetBlue flights had COMPLIMENTARY wifi--and it was good. I will fly JetBlue in the future whenever I need to be online. Really annoying, United."
優點： "Gates for connecting were close and even with delay, I made it on time."
缺點： "Flight delay, that made the short connection even shorter"
優點： "Good progress info in-flight from cockpit"
缺點： "TSA lines at SFO Terminal 3 are a zoo, precheck included. United gates had no facilities available to plug in a charger. C'mon folks, it's 2017, one wall outlet with two kids sprawled on the carpet next to it isn't enough. The 'grab a snack' box had one crumpled cellophane package of peanut butter crackers. Yum."
優點： "Absolutely nothing!!"
缺點： "Never Never Ever will i take another United flight out of Dulles, this is TWO times in one week that I missed the transfer flight out of Dulles. For the exact same reason, gate was changed last minute and the flight left early. Yeah they will give you a new flight and may even comp a room but thats doesn't help honestly!"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Easy on ! Organized"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Cheap tix"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "What has happened to the carry on bag rule at United? Spirit bag rules at United prices. Not right. I will fly someone else."
優點： "New plane, good entertainment system"
缺點： "Horribly uncomfortable, anti-ergonomic seats -- now back pain, lower back pain, leg cramps, etc. Very, very bad seat design. Even despite Economy Plus -- still bad."
優點： "Flight was ok"
缺點： "It was late"
優點： "Although the plane left SFO nearly 20 minutes late, we still arrived in Chicago early."
優點： "Flights were on time."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Left on time"
缺點： "Crammed unconfortable"
缺點： "Flight delay"
優點： "Movies on personal device"
缺點： "Rude attendants"
優點： "I wasn't on a united flight because of the delay."
優點： "It was an ok flight. We missed our flight by 10 mins but got the next one at no charge."
優點： "Super friendly and helpful"
缺點： "all pretty good"
優點： "did not crash"
缺點： "It appeared that flight was not ever scheduled to go to Providence, The plane was too large to land in Providence. United probably sold too many tickets. Arrived at 130 a.m. next day -- not 9 p.m. lie I was supposed to arrive. United offered a $100 e-ticket gift. I do not fly very often. Could use $100 cash or free flight to Providence -- not Boston"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "I have absolutely nothing to say good about this airport"
缺點： "We were canceled (our flight in Newark) were herded around like cattle and then left to fend for ourselves .. With no apologies .. We got jumbled around to three different flights until we found one that would fit they try to get us on one flight and boarded in like 45 minutes and there was no way were going to make it manageable us around again , it was awful.."
優點： "Nice service , flight was on time and ahead of schedule."
優點： "I was put in a hotel so I could sleep after I missed my connecting flights due to the seven hour delay"
缺點： "I had a seven hour delay and missed my connecting flights in the United States."
優點： "A everything was fine other than..."
缺點： "Received several text messages announcing further delays in flight..."