Great if they didn’t cancel my flight
Air Canada lost both of my pieces of luggage including all my medication which required me to return home early. Spent one whole day in an airport trying to see if they could locate it, only to be told a firearm I had packed and had gained a Non Resident firearms permit at my point of entry had been seized. Canadian Customs and Border confirmed it had not been seized and this was strictly the fault of the airline. Complete nightmare, will never fly on Air Canada again.
So much delays! The head flight attendent was rude to everybody.
Flight canceled literally last minute without any notice in advance
Everything was great other than the delay in leaving Saskatoon
優點： "The flight was on time, it was overnight - very convenient"
缺點： "I had very noisy neighbours, but it is hardly airline's fault"
優點： "Everything was great. From food to entertainment was great."
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
優點： "Quick boarding and takeoff"
缺點： "The sound connections for the in flight entertainment was faulty. Bring your own device would be better. Seats were uncomfortable, they need replacing."
缺點： "flight cancelled. had to go down to ticketing. rebooked given a $10 food voucher and told we would get a hotel room when we got to Toronto since we were getting in real late because of the delay"
優點： "Movie, but not a bit of food that we didn't have to pay for except for a tiny bag of pretzels."
缺點： "Not v99j.j on direct flight from Calgary to Toronto on our way home ad we were on our way out."
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
缺點： "Steward. & meals"
優點： "the crew was extremely nice. i was mainly impressed by the many times they made the effort to serve water."
優點： "New plane!!"
缺點： "No WiFi"
優點： "Seats were comfortable. Food was OK."
缺點： "Flight was delayed for 3 and half hours."
缺點： "Didn't board as I missed the connection."
缺點： "No vegetarian options"
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
優點： "Family emergency, changed flifgts home, we were treated very well, under the circumstances"
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
缺點： "Even as a member and my status within the Aeroplan program (which I am allowed to have up to 3 bags checked free of charge) I was charged."
缺點： "No food options, only beverages. Checked luggage is extra. It's a shame we're constantly losing services with flights but the costs remain the same."
優點： "Normal flight, short, nothing special about it to mention."
缺點： "Flight was boarded from the front - back, that is the last row boarded last. It makes some sense that first or business class boards early but the rest is at least inefficient and causes everyone to be standing around in the aisle."
優點： "The crew was fast and efficient at helping get the carry-on luggage stowed. Beverages were offered frequently. The seat was comfortable and i appreciated that the aisle armrest was easy to lift up for getting in and out of my seat."
缺點： "The leg room was a bit cramped."
優點： "Good flight once we got on board."
缺點： "Plane was about an hour late taking off, seems the maintenance guy lives 45 minutes from the airport and we all had to wait on him to get there to look at a paint chip on the nose, which took about a minute. They might want to have someone on hand."
優點： "Not really stands out as a positive."
缺點： "Overall came across as not up to the standards of other carriers."
優點： "Not much"
缺點： "I was too tall for the seats and the person in front of me was unable to put there seat back, they wanted me to trade with someone else but the. I just would have been a problem for someone else. The steward made me feel as though I was at fault because I should have payed the extra 100 to have emergency exit seating, they tried to get me to sit in the very back row of the plain and sit sideways across the two seats which means I would not be able to sit next to my fiancé. The whole thing was embarrassing and very rude, maybe people of 6'6" should be charged for emergency exit!!"
優點： "Seats are confortable, meals good and the crew are very nice"
缺點： "There was no complimentary checked luggage. Not impressed because usually this is only done by the cheap budget airlines not a national airline."
優點： "There wasn't a single thing I enjoyed about coming back to Calgary through Toronto. Our flight was delayed 6+ times and we had to sleep on the floor of the Toronto airport being dodged by air canada personnel all evening without the ability to get our bags! It was terrible!"
缺點： "Our entire experience using air canada on our return flight was atrocious. Read above comment."
優點： "On time, nice crew, decent leg room"
缺點： "Nothing much to eat if you are vegan or vegetarian."
缺點： "We lost our connection by 20min because of waiting at customs were placed on the next available flight, bourded and them waited for over an hour inside the plane for a couple of customers that where stuck at customs."
缺點： "Overly crowded in the are awaiting for flight. It was not organized well and you could tell staff was getting on edge from customers asking about boarding. The departure times should be spread out to avoid this."
優點： "Flight was only half full. It was a red eye from Halifax to London, so there were several rows with no one in it. That allowed me to move to a row that I could lay down in. Flight attendants were pleasant. Everything was included (ie, food, free checked bags, earphones for TV) Great value for money."
缺點： "I watched WTF on the in seat entertainment system but it was not formatted for that screen, it was too narrow and the sides were cut off so part of the action was not on screen. Pretty minor issue."
優點： "Nice attendants."
缺點： "Air Canada website says some complimentary spirits in Economy but such is not the case. Only entertainment via iPad but no GPS display and not good selections for movies or shows. Low quality dinner and one slice of banana bread for breakfast."
優點： "Friendly crew and nice experience overall, entertainment top notch"
缺點： "Could not buy food with my debit card.....was hungry"
優點： "Left on time, arrived on time, staff were organized and efficient, luggage came out fast"
缺點： "Flight overbooked. Told I didn't have a seat until 45 minutes before departure. Staff were rude and unhelpful when tried to ask why i didn't have a seat, No food on flight and generally poor service."
優點： "Same as stated above"
Delayed over 1.5 hours not good enough
They serve free beverages in coach class, but no snacks. No pretzels, no snack mix, no cookies, no chips, nada. One of the cheapest, most money-grubbing carriers in the industry. If they could get away with charging you for a seat inside the plane, they would.
Efficient boarding. Comfortable seats. Wish people wearing masks
not comfortable, and very poor entertainment choices
No one at the counter could help me fill out the forms to enter Taiwan. I got errors but the were in Chinese! Somehow I managed to get it done after spending about 2 hours asking for help! And the ticketing agent had the nerve to tell me to get back inline!!
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
缺點： "Flight left 2 hours late and we sat in plane whole time. Crew did nothing to make the wait better. Horrible experience."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "Every thing is with time No delay"
優點： "Great crew, comfortable plane"
優點： "Gateway clean. Wheelchair assistance was helpful, and friendly Flight attendants were courteous"
缺點： "- Tiny bag of pretzels seems cheap for a $600+ ticket. - HATE, HATE, HATE the charges for the first and second checked baggages!! I stopped using UA over 7 years ago because of these charges that came when gas prices were high and never went away. Always use Southwest whenever possible. Cheaper!"
缺點： "Sits not suitable for long distance travel"
缺點： "A little late getting started, otherwise OK."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "Kept us on the plane in 90 degree heat at Dulles. Unresponsive and disappearing flight attendants. A health hazard for many. Horrible staff, horrible maintenance, stupid pilots."
優點： "Departed and landed on time; checked luggage returned in a relatively short period of time; crew pleasant; plane reasonably comfortable."
缺點： "In order to access the bus which took passengers to the plane required going down three flights of stairs and two flights up to the plane. This made carry on luggage and personal bag difficult."
優點： "On time arrival"
缺點： "No in-flight service"
優點： "The leg room and comfort in economy, for a 767, were surprisingly good but the quality of screen and entertainment was lacking. The screen on my iPhone is bigger than the screen on the seatback which if compared to other airlines is not up to the mark. The lack of facilities to charge things like ipads or iPhone was disappointing."
缺點： "The seat comfort was good as was the legroom in economy. The crew were friendly and helpful and I found the overall experience good. If Unitied could build on that and just offer power (even usb) and larger screens they would be onto a winner."
優點： "Great service loved how the kayak app updates gate changes. Awesome feature"
缺點： "Airline delayed a bit. Nothing wrong from kayak."
缺點： "There were no blankets"
優點： "The United pilot we flew that day. did great job. we arrive safe to the distination despite of the climate condition. im happy for the service.so far im satified.."
缺點： "the delayed flight this time almost cause us to lost our next flight in chicago. thats what i dont like. wish this wont happen next time.."
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "everything was on time and no one got kicked off of the flight!"
缺點： "Missed connecting flight"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "The econmy class seat was just fine for a cross atlantic flight from Chicago to Paris and I am almost 60! Good entertainment and service. Seats were comfortable. Language was not a barrier. Good value because it was non-stop and a no hassle plane changing circus! Thanks."
缺點： "Food was airline style and could have used some fresh fruits and bakery goods. But overall it was very passable."
優點： "the price of the flight"
缺點： "have to pay for movies, uncomfortable seats for a 5 hour flight."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "It took an hour and 20 minutes to get our bags from baggage claim which is ridiculous"
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Rhe food"
缺點： "Custmer Service"
優點： "I MISSED IT BECAUSE UNITED DELAYED MY FLIGHT"
缺點： "UNITED DELAYED MY FLIGHT TO SAN FRANCISCO SO I HAVE NO IDEA."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "Staff was much more friendly and accommodating"
缺點： "Uncomfortable. Hard to have any entertainment on phone without charging station on seat."
優點： "Got me on an earlier flight, nice guy at the desk."
缺點： "Seats way too small, no food, no on flight entertainment"
優點： "The crew was Friendly. I like the streaming to personal device option & in flight app usage."
缺點： "Getting delayed in Denver, again. IT'S THE airport, not the airline, I swear. But to have a delay at the very last min due to technical issues, was not well received, albeit, out of my control, of course."
優點： "Flight was early and smooth"
缺點： "Stewardess acted like she hated her job."
缺點： "From ATL to Chicago the boarding crew was very rude. I had to confront the lady that was checking my bag and I told her she needed to adjust her attitude.... That's why your airline losses so many passengers."
缺點： "Seats are way to small and no leg room at all. Will not be flying united again"
優點： "The staff was efficient, friendly, funny and honest. Smooth landing, great service. Thank you!"
優點： "Loved the movies"
缺點： "The flight was delayed two hours because of the arrival of the plane"
優點： "On time and got all our luggage"
缺點： "Took a while to offload luggage"
缺點： "The seats were too small no leg room"
優點： "Crew was fantastic!"
缺點： "Nickel and diming on everything. Bring back free pillows/blankets at the very least."
優點： "Boarded on time."
缺點： "Cramped seats."