缺點： "No movies"
優點： "The second flight was perfect."
缺點： "No vegetarian options at all without advance notice."
優點： "The seat was comfortable"
缺點： "Every thing was great"
優點： "Excellent crew helping calm my anxious children."
缺點： "Everything was great"
優點： "Comport seating"
缺點： "Food quality needs to be improve"
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "Very comfortable seats. Ability to pre-order meals to meet dietary restrictions."
缺點： "Another protein choice to go with fruit tray. More offers of water and other drinks throughout the flight."
優點： "Professionalism, appearance, flight attendants, provided slippers and toothbrush, seat space, great food and drinks"
缺點： "The movie selection was small and a bit outdated"
優點： "A comfortable flight, with fine service."
缺點： "The connectioning flight was slightly late, but just enough to make it a mad dash through customs and to the furthest possible gate on the opposite end of the terminal. Not within the airlines control, but unnecessarily hectic"
優點： "Overall flight journey is better."
缺點： "The person next to me asked two crew members what is inside in the sandwich as he is a Muslim. But those two gave different answers and confused him. So, he did not have it. Neither did others."
優點： "Flight attendants friendly and helpful."
缺點： "My luggage was not put on my flight and I had to wait a day. Also the person next to me had a dog that died on the flight."
優點： "Stewardess service was good. Food was ok . Seats on the economy was good too plus the movie"
缺點： "Everything was good"
缺點： "The touch screens were terrible"
優點： "Friendly crew, good food, roomy in economy (especially as the middle seat was not occupied)."
缺點： "Very limited movie/entertainment selection."
優點： "Friendly service"
缺點： "Didn't dislike anything"
優點： "Overall flight was awesome"
缺點： "Would suggest a footrest to the economy seats and provide in-flight wifi."
優點： "Reliable, quick boarding, Incheon is a nice airport"
優點： "The leg room was pretty generous compared to other airlines."
缺點： "The entertainment system worked alright but a bit old-fashioned. The airplane safety video seemed like it was made in the 90s. The food on the return flight was really bad"
優點： "The staff was excellent."
缺點： "Food was blah and the seats were on the smaller side."
優點： "Staff are friendly and accommodating. Service is prompt. Entertainment is somewhat limited compared to other airlines, such as Delta, but they have a good variety."
優點： "Food and accommodating flight attendants."
優點： "Food, service"
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
優點： "The flight attendants were extremely nice to everyone on the phone."
優點： "Leg room, choice of food and everall services"
優點： "This is the first time I experienced courteous crew. They confirmed my meal plans and enquirer abt my meal."
缺點： "The choice on entertainment is limited. It did not impact me much but will like to have more options."
缺點： "Lack of food option for vegetarian"
優點： "Everything (the comfort, the crew, etc.) was first rate and the flight was on-time. You cannot ask for more. One tip---check in on line and you can afford the lines at the counter."
缺點： "No complaints."
優點： "Had a fantastic time, it exceeded my expectations."
優點： "I liked just about everything about this flight. From the food to the service to the movie selection, flying with them was great!"
缺點： "Nothing! Great flight."
優點： "Good food (for an airline) and decent red wine selection."
優點： "I enjoyed the service and the touch screen TV."
缺點： "I didn't enjoy how cramped the seats are."
優點： "Everything was perfect!"
優點： "upgrade the food quality"
優點： "Air Korea continued to be awesome"
缺點： "Still no laptop plug"
優點： "Enjoyed the flying experience with KE - friendly, attentive crew, econ seats are comfortable with lots of legroom. I was really well taken care of."
缺點： "More movies to choose from"
優點： "The ladies are polite, respectful and quiet. Food is fresh and tasty and the bathroom... What a difference!! Apparently they clean it all the time."
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
優點： "perfect service"
優點： "Fairly smooth boarding, no problems with luggage."
缺點： "Uncomfortable seating in economy, difficult to make it through aisles due to narrow width. Back ache on this long flight. Bathrooms don't seem to be enough for number of people on this flight. Arrival time is a bit late. Very bumpy flight at 10K."
優點： "the food, the snacks, the special amenities for pregnant passenger, the transit airport"
缺點： "more entertainment channel options pleaseeee, it was kinda bouncy during the landing im not sure if it was because of the wind but its summer time.."
優點： "We forgot our IPad in the plane. We met in Seol one of the flight attendants. She stayed with us and arranged for somebody to bring the Ipad from a different location . She refused to continue home , until she saw our property found. It wax an exceptional service!"
缺點： "The service on the plane is outstanding"
優點： "The captain told us about the landmarks along the flight."
缺點： "There was no wine available"
優點： "I had a great flight good service and excellent food."
缺點： "No complaints"
優點： "It was a nice flight crew and flight attendants polite and serious when need be for safety purposes."
缺點： "Didn't have a problem at all."
優點： "Excellent crew, who make each person important."
缺點： "Being in economy nothing the crew could do would make it better, however as I have said before Emirates miles rewards should be continue not be lost after a certain time."
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "Amazing crew!! Lots of entertainment options. Food decent. Better than on trip from Seattle to Dubai. Check in Bathrooms kept clean on long flight We were encouraged to walk around"
缺點： "Boarding cumbersome We left Dubai late and arrived Seattle late. It was a little g flight already and the extra seat time of the delay was difficult."
優點： "Latam could not issue a boarding pass at Santiago. This led to long waiting at Brazilian immigration checkpoint. Not having a Visa kept me.from entering the immigration and security wont let me in without a boarding pass. security supervisor had to contact Emirates ground staff who escorted me."
優點： "Food is good."
缺點： "Seats could have worked well. Infotainment could be better"
缺點： "Not to delay the flight for 2 hours !"
優點： "Wish there were more leg room"
優點： "cheuk in 快！吾使等太耐！"
優點： "Very accommodating and friendly crew. Comfy seats, modern plane, and not too full of a flight."
缺點： "Nothing. It was great."
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "Every thing is very good"
優點： "Everything was great"
優點： "Service is very excellent."
優點： "Arguably the best service I've ever had on a flight"
缺點： "Had to stop movie 20min prior to landing as I was in emergency exit row"
缺點： "Both the flights were delayed. No accommodation was offered. With two little kids we planned and even payed more to travel with this airline. Overall, experience was big disappointment. Our expectations were much higher than what we experienced."
缺點： "This was a fraudulent charge!!"
優點： "entertainment is great."
缺點： "completely full flight."
缺點： "Departure time ruins the whole night"
缺點： "It is just great. The timing the service the professionalism"
優點： "Staff was excellent. Food good. Great choice of movies."
缺點： "Bigger and more comfortable seats."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Very courteous and attentive And always with a smile! A great way to travel, it's hard to go back to other airlines after having experienced Emirates!"
缺點： "Slow Internet"
缺點： "Despite booking wheelchair assistance throughout, my parents did not get that benefit."
優點： "It's was my favorite traveling"
優點： "When traveling overseas, I believe Emirates is by far one of the best airlines to travel with. From check-in to arrival the staff is extremely professional, polite and helpful. I will look to travel with Emirates every possibility I get."
缺點： "I think the meals can be simplified a little. Wasn't a big fan of the food, but I rarely eat on the plane so it didn't matter anyway."
優點： "I traveled between New York and Chennai with layover in Dubai. 1.Flight experience was excellent between Dubai to New York (JFK)"
缺點： "1.the seat that i had on Flight from New York to Dubai was cramped,it had a decent entertainment system though. 2. Between Chennai to Dubai ,Flight experience was not good, Seating and entertainment in particular was not good , it was too cramped and too much glare on the TV screen, probably because i had a window seat."
優點： "The seats were quite spacious and comfortable. The crew was very friendly and helpful. They actually seemed genuinely happy to be of assistance (a rarity, especially on 9 hour flights!)."
缺點： "Boarding was a fair disaster. No structure or communication about lines. Unclear who was boarding and when. Like a slow-moving stampede. The food was actually very yummy. I just prefer fresh food to be included. Like fruit. Didn't use any entertainment."
缺點： "Boarding was not organized Crew forget to return to you with your drinks The seats are NOT comfortable"
優點： "Crew was friendly"
缺點： "Flight was a hour late, then we sat on the plane for another half hour because people were in the wrong seat"
優點： "Very friendly and helpful crew"
缺點： "The business class seat was too short for sleeping"
優點： "Twice on this nearly 8-hour flight attendants passed through the cabin with hot cloths to clean face and hands. Very refreshing! Good food."
缺點： "This is not about the plane or the airline; rather the airport in Dubai: build better restroom facilities for your female passengers! Near gate 29 is a women's restroom with just 2 toilet stalls and one sink! Wholly inadequate for the 3-4 gates it serves."
優點： "One can always be sure that emirates will be a great host almost every time. I enjoyed the service and the variety of food choices available. The staff was responsive and sensitive to individual needs. Enjoyed the entertainment and choice."
優點： "Food good"
缺點： "Seats elbow room was insufficient."
缺點： "Small sandwich and small breakfast for 9 hour flight"
優點： "Best airline. Comfortable seats"
優點： "Satisfactory in all respect"
優點： "Crew were excellent"
缺點： "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
優點： "KLM are our airline of choice. A great full-service carrier with impecable standards."
優點： "The crew."
缺點： "The time between flights."
優點： "The crew tried to be helpful but were equally frustrated with the ground crew."
缺點： "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
缺點： "Head support for 6 feet plus people on seats would be good"
缺點： "They left my bag off the plane. Ridiculous."
缺點： "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
優點： "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
缺點： "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
缺點： "Long haul flight made pleasant by KLM"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
優點： "the crew was nice"
缺點： "Seat confort on long flights, leg rooms,"
優點： "The crew was very nice"
缺點： "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
優點： "We got to Amsterdam on time"
缺點： "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
優點： "Smooth flight."
缺點： "Seat a little cramped."
缺點： "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
優點： "Crew was very friendly. Nice that wine was served without charge."
缺點： "Announcements from the cockpit were hard to hear. Food has been better in past."
優點： "Crew was excellent -kind nice and very attentive"
缺點： "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
優點： "Restrooms clean, decent food and drink, nice cabin crew."
缺點： "No complaints"
優點： "Good selection of movies."
缺點： "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
優點： "kLM staff was great."
優點： "Professional crew. Good boarding."
缺點： "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
缺點： "Flight was cancelled."
優點： "On time"
優點： "The staff was extremely pleasant. Food was good!"
缺點： "Have no complaints"
優點： "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
優點： "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
優點： "Airlines issue"
缺點： "Profiling certain customers"
優點： "My bagage broke"
缺點： "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
缺點： "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
缺點： "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
優點： "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
優點： "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
缺點： "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
優點： "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
缺點： "Nothing! It was all great!"
優點： "Arriving more or less on time"
缺點： "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
優點： "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
缺點： "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
優點： "The constant supply of food that was offered to you. The crew was nice and always helpful."
缺點： "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
優點： "Same as above"
優點： "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
優點： "Great smooth flight staff was pleasant and the overall experience was fantastic."
優點： "Food and drink service"
缺點： "Boarding pass facility"
缺點： "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"
優點： "It was very comfortable"
缺點： "The crew was great"
優點： "Even for this short flight, drinks and sandwich was provided staff were efficient and friendly"
缺點： "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."
優點： "Captain was updating us with the delay status."
缺點： "You have to be gold to get the priority boarding. In other countries I can do it with my silver status."
優點： "Almost missed flight due to line at customs and having to pick up suitcase and check in again, they did wait for me though"
缺點： "One and a half hour delay on a 50 minute flight. Flight was operated by Cityjet on behalf of KLM. Never have I seen such bad customer service: from rude people at the bagage drop off to incompetent hostesses at the boarding gate."
優點： "Flight was overbooked. After paying 1.7k, they put me to another flight which took me 7 hours more to arrive SFO."
缺點： "Flight Attendant should dis infect the lavatory everytime a customer uses since they have plenty of downtime (no longer serving refreshments)."
優點： "The crew was friendly, the cabin and bathrooms were very clean and the separation among passengers was unexpected and great"
缺點： "My flight was laid over due to weather so it may have been helpful to get a new boarding pass as we left the cancelled flight and maybe a voucher to help with hotel & food."
缺點： "The flight was 2 hours delayed because there was a mechanical issue on the plane. We sat and waited on the plane for 1 hour while the Maintenance crew tried fixing the problem. After sitting there for one hour, they told us the problem wasn’t fixed and we have to change aircrafts. The other aircraft was all the way in terminal D (we were in terminal A) and the boarding process took a long time. Overall it was an awful flight and experience with American Airlines. I missed my mother’s birthday party because of the 2 hour delay."
優點： "Pilots and crew are still great- all negative comments have to do with corporate policy."
缺點： "Not able to social distance at all. We had to board a bus to get to the plane and we sat there for 20 minutes breathing in exhaust while we were packed in like sardines rather than the bus going back and fourth with smaller groups. The plane was tiny, so again- no way to distance at all. Seats at the front were left unoccupied rather than allowing others to move to them for social distancing."
優點： "Good service and great customer service"
缺點： "App functionality"
優點： "Kindness of the staff at the airport."
缺點： "Being accommodated when your flight gets delayed over 14hrs. Not living in the area and all decent hotels booked up, me and my mother were forced to try to sleep on the floor at JFK, among a mother and two young children. That was a bad experience."
缺點： "baggage was not transported from BA flight to London to the BA flight to Glasgow"
缺點： "Could be more caring staff"
優點： "Everything was great on the AA flight"
缺點： "The options for the lactose free diet were not very good and I was not given an alternative snack to the ice cream they provided to the others."
缺點： "The flight was delayed, I never took it."
優點： "Liked the entertainment and drinks service"
缺點： "Very tight for space."
優點： "Flight was bumpy because of storms in the area but the crew did a great job of keeping it calm and making sure passengers were taken care of."
缺點： "We sat on the tarmac when we landed for 20 mins for a reason not really made clear. The captain said that the alley was blocked but didn’t really keep us informed other wise."
缺點： "They charge for coffee."
優點： "Even though looked like I had selected a seat assignment they were not booked. On first leg of trip had to wait until a couple agreed to be bought off their seats before we could be boarded. Very misleading."
優點： "American Airlines was fantastic. ALL personnel were professional yet friendly. They will be my airline of choice in the future."
缺點： "WEATHER! Any problem we experienced was weather related."
優點： "It was a small plane so the crew pulled larger totes and packed them separately. It worked very efficiently given the circumstances."
缺點： "Very tight quarters, but ok for short flight"
缺點： "the connection time between flights was NOT adequate especially considering I had to go through customs! AA did page me and had a representative (I think his name was Brian) waiting for me to help me get to my connection. He gave me a bright red/orange tag. I still hit some barriers. I was stopped in security and my carry on was put aside to be searched. It sat and sat . I explained to the man I had to go. He said he was working alone, so I had to wait. I was ready to leave it and just run to catch the flight, but the security man said I wasn't allowed to do that. He finally called someone else to search my bag (nothing found) I did make it...barely!"
優點： "Boarding eas good and crew was very good."
缺點： "The three hour delay and the terrible food served."
優點： "Flight was under booked so there was plenty of room."
缺點： "Crew was unexpectedly loud/chatty with one another throughout the flight, even when things were quite and calm they were calling over our heads to one another and laughing loudly. Initially, it's an international flight from Spain and no crew members in my section atleast could speak Spanish. I had to help a passenger who only spoke spanish because the attendant kept repeating an order in english, just getting louder each time."
缺點： "flight was delayed by about 4 hrs, however that worked to my advantage bcos of the inordinate delay in Immigration clearance in Miami."
優點： "Comfortable and food was great So was the service"
缺點： "No complaints"
缺點： "flight kept getting changed from delayed to on time then we finally get on the runway and have to shut the engines down and we were told that we would have to wait there for an hour"
缺點： "No personal space or legroom. Uncomfortable seats."
優點： "Brand new plane. Every single airline rep was so happy and so pleasant."
缺點： "Delayed because of cleaning crew showing up late.... Totally avoidable. Gate crew was not helpful"
優點： "All good"
優點： "Free alcohol and good passenger friends and friendly service."
缺點： "No outlets for phones"
優點： "Flight was fine."
缺點： "Diverted due to low weather and low fuel. Sat on the tarmac for almost two hours before we could get fuel and be on our way."
優點： "The crew were fast and friendly but maybe too fast. It felt a bit rushed."
缺點： "It felt a bit rushed."
缺點： "We have American Credit Card we thought we were told we would be in Group 1 NOT Group 5!"
優點： "I liked how efficient the landing was, and how quick food was served."
缺點： "We were not given a lot of information about takeoff and we left 2 hours late. Also, the staff was pretty unfriendly. A guy got sick and threw up, and a couple of flight attendants made a big show of it and made him feel badly."
優點： "Flight was good,"
缺點： "American (Alaska was a code share) did not tell us which terminal this flight left from. It was a sattelight terminal which required a long slow bus ride. Carrying luggage up and down stairs. The deplaning experience was such I would avoid the only nonstop to our destination."
優點： "I had a great experience. Each flight left and arrived at designated times and the staff were very friendly."
缺點： "I have no complaints about any of my flights during my trip."
優點： "The flights were smooth and easy."
缺點： "Due to the crew being late, my second flight was delayed and hour and a half."
缺點： "my first flight was delayed by 4 hours so I automatically missed my connection. i called american to reschedule my flight for the next day in order to spend the night at my house and not have ro ask for hotel, they said no problem. when I go to she counter to explain they said that they would put me on a later flight and that they where sure I would make it. when I arrived miami I had missed my connection and they did NOT cover the hotel expenses they rebooked me for the next day at 5pm. no food no hotel no nothing. the next day I arrived at the airport counter the people at the american airline's counter did not want to let me thorugh because I had a one way ticket... after explaining for over 25 minutes they let me go.... the miami gloght to Bermuda then was also delayed for a total of 2 hours and they changed gates 8 times from one end to thw other and so on.... the worst service ever........"
優點： "The gate agent was able to find me another option."
缺點： "The phone agent was really bad at helping."
優點： "They were very professional and very welcoming. Made my eleven hour flight feel short with the entertainment the airline provide and the delicious meals that were provided. Definitely will be flying again with American Airlines for my next flight."
缺點： "Can't complain. Pleased."
優點： "Great steward with fabulous sense of humor"
優點： "It was last minute booking, I was balky for the price and the overall experience was comfortable."
缺點： "They forgot to get my coffee but it's nothing major plus we were about to land in 30 mins or so"
優點： "Crew were nice and as accommodating as possible."
缺點： "On a round-trip, both airplanes on outbound and return flights had mechanical failures, resulting in over 3hr delays both times. This was for a short Austin-Dallas round trip, where I could have driven in less time than what I spent delayed at the airports. I can only conclude that AA is skimping on maintenance."
缺點： "Co captain was late. Sat seat belted forever without moving"
優點： "That we finally left"
缺點： "We were delayed for 3 hours with the smallest amount of communication about what was happening."
優點： "Crew were great, flight was enjoyable and scenery stunning, enjoyed the flight once we got going."
缺點： "Mix up at the boarding gate - allocated gate 4 and then moved to gate 1. Half hour delay due to reshuffle not good when someone is meeting you at the other end. Entertainment system not working so lucky no one sitting next to me so could then move and this system not functioning properly. Suggest that any changes are given with plenty of notice and loudly and/or on the screen at the departure gate - maybe this has to be negotiated with the Cusco airport. Broadcasts in Spanish are okay for those who speak it but English is lost when announcements are made."
缺點： "50 minute delay with no reason given, the flight attendants just hid until take off. Then once we got to Austin we sit on the Tarmac because the gate was occupied."
優點： "The entire crew pre-boarding and in flight were extremely friendly and nice and seemed to have a good raport with each other. The last time I flew, I took Frontier from LGA to Denver and the staff on Frontier's flight were very rude and dismissive towards passengers. It was so refreshing to fly American Airlines and be greeted with warmth and professionalism by the staff!"
缺點： "The only downside to the flight was the lack of music/tv."
優點： "All good"
缺點： "It was a flight, it was decent."
缺點： "Quick flight on time and no issues."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
優點： "We had a two hour delay due to mechanical issues. Long time to fix it,"
缺點： "I never got there."
缺點： "Dirty airplain, 12h flight, the food a disaster, crew that don’t know to smile, restrooms dirty the igienic paper and a lot more...."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "United made me check my carry-on and would not transfer , so I had to wait for it and missed my connecting flight. Then I rebooked on a later flight which was cancelled due to weather. So needless to say I did not get to Ottawa and had to purchase a hotel room in Newark. United is telling me I may not get on another flight until tomorrow night. I am very disappointed."
缺點： "The flight was cancelled."
優點： "The flight departure was on time and boarding did not seem as challenging to me. Newer aircraft and very friendly crew. Is the friendly skies back?"
優點： "WiFi free"
缺點： "Unfriendly crew"
優點： "Great flight attendants."
缺點： "Wifi only available in continental US but even when we got to that point it was still inaccessible."
優點： "The flight was quite smooth and left virtually on time. Boarding was simple and fast and the economy plus seats were extremely comfortable."
缺點： "The food was quite poor. United can learn a thing or two about food by flying Cathay Pacific to see what decent airline food is like. As far as entertainment is concerned, while United had a great movie selection the method of controlling the playback was quite poor. Pausing the movie would actually make it stop on several occasions."
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "comfortable and on time"
缺點： "The flight was canceled, terrible attention"
優點： "Curtial personnel"
缺點： "Late departures both ways."
優點： "Crew were very nice and helpful"
缺點： "No personal tv screens, must have an app on your phone/tablet. Problem is, once you find that out it's too late since you'd have to pay to download it."
優點： "Service was outstanding"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "no food, no entertainment, tiny squished seats"
優點： "Great employees!"
缺點： "United does not recognize Global Entry as Pre Check?????? Really????? Why not???? You go through more screening for Global Entry. Use your head... America Airlines does.."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "on time"
優點： "Helpful crew"
缺點： "Almost lost my job because of the flight cancellation and delays."
缺點： "Very early in the morning We had to drive to Chicago to catch our flight to Sarasota. (Since our flight was delayed over 2.5 hrs) So since our car was in Chicago, we did NOT take the flight to Peoria."
優點： "I had an empty seat next to me."
優點： "Punctuality, efficiency and courteous and prompt service."
缺點： "Only that WiFi is too expensive"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "The actual flight from FLL to SFO was uneventful. The pilot was kind enough to point out when we were about to fly over the Grand Canyon which I appreciated."
缺點： "Upon landing at SFO our plane waited on the tarmac for over an hour. Several passengers missed their connecting flights. We were given no good explanation for the wait."
缺點： "No food, just some pretzel, no entertainment for free, no space fir the carry on, the flight attendants were absents,e flight was delayed, they were no organized embarking the plane. United everyday is getting worst. I am gonna try not to fly with them anymore."
優點： "Boarding was orderly, crew was reasonably nice."
缺點： "Comfort, food and entertainment (extra $$) is very mediocre."
優點： "Happy with all products & services."
優點： "Right on time. Smiling faces. Comfortable seat (Premium economy)"
優點： "One of the friendliest flight attendants. I did not get her name but she was wonderful. The pilots took extra care and caution due to turbulence."
缺點： "The fact that I have to pay extra for food or any form of entertainment is appalling compared to other airlines. $20 for WIFI? That's a joke."
優點： "My flight was on time both going and coming on my departure. Our arrival was early on both flights. That was wonderful! I liked the comfortable seats and the extra leg room on the plane. Both flights had good crews. I was extremely pleased with United on this trip."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Everything worked. Smooth process. But online check in didn't work well for us."
缺點： "Online check-in."
缺點： "Flight was canceled completely. No email was send about the cancelation or explanation. Agents weren't helpful with readjusting flights"
優點： "The flight it self was ok"
缺點： "The back and forth that I went thru between gate to gate and the last minute changes of the schedule"
豁免更改費用。 搜尋 薩拉索塔出發的彈性機票